Program Analyst jobs at HMSA

Data Management: Reviews data sources and preps needed data. Identifies existing and new data sources. Performs data prototyping, if necessary, to agree what data can/not be used. Preps data for use in analysis, goes back to source if problems are found, and identifies other options/alternatives if problems cannot be resolved. Performs review of data to ensure completeness/accuracy/timeliness for the purpose of the analysis. Maintains tables that are necessary for department or corporate reporting. Ensures existing, approved, corporate tools used can accept/integrate the data. Analytics and Technical Acumen: Performs required analysis, applies accepted statistical methodologies where applicable, and documents the process that was followed, and data sources/tools used. Determines what kind of analytics will be performed (descriptive, predictive, prescriptive) and defines/documents overall framework. Understands various internal and external data sources available; uses expertise to utilize the most appropriate data source. Utilizes appropriate tools to load, integrate, and analyze data. Conducts analysis and documents findings, identifies unexpected anomalies and root cause (if possible) and determines if analysis can continue, identifies alternatives if anomalies cannot be resolved. Ensures reproducibility of outcomes. Documents entire analysis process, including business problem, data sources, methods and tools used, project reference, and outcomes. Implements pre-emptive actions, where possible. Analytics/Reporting Tool Development & Training: Participates in the development and delivery of analytics/reporting tools for internal and external customers. Types of projects include the development and or maintenance of self-service reporting tools and regular or ad hoc reporting. Applies a whole company perspective, draws upon previous knowledge and experience, and -- where necessary -- research new/other approaches to identify and agree upon objectives, approach, and success measures. Defines delivery milestones and negotiates timeframes, monitors progress and periodically notifies customer of status. Provides training to customers on new tools/reporting capabilities Effective Communication: Prepare/present findings that are informative and audience appropriate. Reviews findings and outcomes with customer, ensures business problem/objectives have been met, and prepares documentation of the analysis. Where necessary, manage divergent views in the audience and advises the internal/external customer on any recommendations or options that will facilitate data and analysis driven decision making. Prepares a presentation of the analysis, process followed and reviews it with the customer to ensure the results are audience appropriate. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Product **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $81,500.00 - $134,500.00 **Target Openings** 1 **What Is the Opportunity?** Within the Product & UW team at Travelers, you will have the opportunity to regularly engage in unique and intellectually stimulating business problems. As a Sr Analyst, PM, Portfolio Risk Management, you will serve as an influential member of project teams focused on catastrophe (CAT) risk management, providing analytical insights to leadership and business partners. You will analyze portfolio risk to help inform CAT underwriting and product pricing strategy, monitor aggregation profiles, and perform risk reward analytics to assess the risk of financial loss due to natural and manmade catastrophes. You may support CAT Event Response coordination, producing impacted exposure summaries for major events and providing guidance to line of business and state teams, as well as executive, claim, reserving and analytical teams. You will also maintain working knowledge of the data ecosystems for management of CAT metrics, reports, and exposure data. By collaborating with partners across the organization you will ensure strategic direction and alignment for successful execution. **What Will You Do?** + Independently conduct and understand data analysis of business results including product refreshes, performance expectations and identifying root cause. + Formulate and execute potential recommendations to drive desired growth & profitability impacts based on established strategy with consideration for local regulatory nuances, and broader marketplace dynamics. + Present, inform and influence recommendations to business partners including proposed product/pricing changes or new product builds. + May function as a subject matter expert in strategic initiatives to support the goals and objectives of the broader organization. + May coach and mentor on specific projects. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree in Business Management/Administration, Mathematics, Finance, Actuarial Science, Economics, or other analytics related field. + Three years' experience working in a mathematical, analytical, or data related role preferably in the financial services industry. + Experience with competitive analysis tools. + Strategic thinker with the ability to use sound judgment to resolve issues as they arise. + Excellent communication skills with the ability to consult and present information effectively. + Strong data analysis skills with the ability to interpret trends and provide insights and recommendations to business partners. + Knowledge of pricing and actuarial techniques and understanding of actuarial concepts such as loss development and trending. + Understand ratemaking and its application, such as profitability, risk loads, etc. + Understand the workflow and terminology of insurance products and processes and their impact on profit and loss. **What is a Must Have?** + Bachelor's Degree or equivalent combination of education and experience. + Two years of experience in data analytics or similar work experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

a. Research and Data analysis Provides quality, objective, and professional analysis of relevant topics. Gathers and analyzes information to identify trends, issues, innovations, and solutions for priority business needs. Develops design analysis frameworks Prepares reports Presents results with recommendations Implements solutions Identifies, analyzes, interprets, and summarizes important trends and patterns in complex data sets. Supports business unit reporting and runs ad hoc analyses. Provides business insight to other internal departments when working on cross-functional initiatives. Performs advanced analytics incorporating techniques like advanced statistics, ML, predictive modeling, and cohort matching. Cross-Functional Integration and Communication Interacts with business units to identify and align D&A activities. Acts as a conduit to bridge the knowledge and understanding gaps among internal and external teams. Excellent communication skills using methods such as: extemporaneous verbal discussions; status reports; written analysis, assessments, and recommendations; oral and video presentations; email messages; and program documentation repositories. Identifies and appropriately escalates issues, risks, and concerns. Represents the Pharmacy Management department in interactions with both internal and external parties. On a regular, sustained basis, cooperates with other staff members both within and outside the department in accomplishing one's own job duties as well as assisting others in accomplishing theirs. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

Lead EAO Processes Work with stakeholders and leadership from across the organization to ensure initiatives are moving from development to execution (through phased framework). Support initiative leads to understand process, business case requirements, and support teams needed to move through framework. Develop and maintain plans, timelines, governance and scope documents for EAO. Manage EAO Operations Manage the EAO meetings to ensure successful execution. Prepare materials and track action items. Identify and address operational issues to ensure meetings run smoothly and follow-ups are completed. Moderate discussions as needed. Draft and share EAO updates, maintain documentation, and support update preparation. Analysis & Reporting Gather and analyze information to identify patterns, gaps, and risks across execution of Enterprise Portfolio of initiatives. Prepare reports and present findings with recommendations. Generate reports for senior level audiences to support successful execution (monitoring and accountability) Monitor resource needs and allocation across initiatives and identify any contention that needs to be resolved to ensure successful execution. Facilitate discussions and engage stakeholders to support resolution. Accountable for Wave Tool Management Maintain Wave as the central data repository, ensure pipeline hygiene, and identify areas for improvement. Ensure data is complete and available for frequent review (weekly) Monitor initiative progress, flag risks or delays, and work with owners to resolve issues. Develop business requirements and work with IT on upgrades and changes as needed. Provide inputs for financial and other metric reports, upload actual impacts into Wave, and track metrics for initiatives. Identify and address discrepancies or risks in data with initiative owners Cross Functional Integration & Communication Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates. Work with the project team, HMSA departments and external partners to monitor, collect, communicate, and distribute information. Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations. Address communication gaps to ensure alignment on priorities and progress User Training Create and deliver training materials, host office hours, and support users in effectively engaging in EAO processes and in using Wave. Troubleshoot issues and remove barriers to initiative tracking. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

Data Governance Expertise and Processes The Data Governance Analyst will coordinate and contribute to the management of governance processes, including reviewing existing processes and assisting in the implementation of new ones aligned with corporate priorities and initiatives. This includes: Utilizing and supporting data governance and analytical tools to evaluate data quality, applications, and workflow functions. Informing workflows for data governance, data quality, data catalog, master data, reference data, and data lifecycle management. Identifying and proposing efficiencies to streamline and transform data governance processes. Collaborating with Information Services to help establish standards and capture appropriate metadata in informatics for all data assets on an ongoing basis. Reviewing new data assets and applying governance principles to determine optimal integration into the governance environment. Stakeholders, Project, and Service Requests Provide support and coordinate stakeholder interactions, projects, and service requests across the enterprise. Develop relationships with business and technical stakeholders, identifying opportunities to apply governance principles and enhance collaboration. Collaborate with business and technical teams during project delivery. Manage incoming data governance requests by triaging, assigning, and monitoring their execution and delivery. Analyze and resolve data governance--related issues with moderate oversight. Perform ad-hoc data and process analysis as needed. Data Governance Office Support Learn current data governance trends and best practice. Actively support the team as a knowledgeable resource in data governance and data management. Performs all other miscellaneous responsibilities and duties as assigned or directed. Collaborates with colleagues across departments to accomplish both individual and team responsibilities. #LI-Hybrid

* Lead EAO Processes * Work with stakeholders and leadership from across the organization to ensure initiatives are moving from development to execution (through phased framework). * Support initiative leads to understand process, business case requirements, and support teams needed to move through framework. * Develop and maintain plans, timelines, governance and scope documents for EAO. * Manage EAO Operations * Manage the EAO meetings to ensure successful execution. * Prepare materials and track action items. * Identify and address operational issues to ensure meetings run smoothly and follow-ups are completed. * Moderate discussions as needed. * Draft and share EAO updates, maintain documentation, and support update preparation. * Analysis & Reporting * Gather and analyze information to identify patterns, gaps, and risks across execution of Enterprise Portfolio of initiatives. * Prepare reports and present findings with recommendations. * Generate reports for senior level audiences to support successful execution (monitoring and accountability) * Monitor resource needs and allocation across initiatives and identify any contention that needs to be resolved to ensure successful execution. * Facilitate discussions and engage stakeholders to support resolution. * Accountable for Wave Tool Management * Maintain Wave as the central data repository, ensure pipeline hygiene, and identify areas for improvement. * Ensure data is complete and available for frequent review (weekly) * Monitor initiative progress, flag risks or delays, and work with owners to resolve issues. * Develop business requirements and work with IT on upgrades and changes as needed. * Provide inputs for financial and other metric reports, upload actual impacts into Wave, and track metrics for initiatives. * Identify and address discrepancies or risks in data with initiative owners * Cross Functional Integration & Communication * Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates. * Work with the project team, HMSA departments and external partners to monitor, collect, communicate, and distribute information. * Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations. * Address communication gaps to ensure alignment on priorities and progress * User Training * Create and deliver training materials, host office hours, and support users in effectively engaging in EAO processes and in using Wave. * Troubleshoot issues and remove barriers to initiative tracking. * Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid * Bachelor's degree and four years of related work experience; or equivalent combination of education and experience. * Strong knowledge of reporting processes. * Proficiency in issues identification, data collection, analysis, and interpretation * Strong verbal and written communication skills, with the ability to provide information in a formal presentation setting. * Strong organization and time management skills to work on multiple projects simultaneously and meet project deadlines. * Ability to work independently and collaboratively. * Intermediate knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.

Data Analysis and Reporting Conduct high quality, objective analysis to support performance optimization and strategic initiatives. Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related information to identify trends, issues, root causes, and potential problems while proactively recommending solutions that support performance optimization including process improvement. Design and build reports, dashboards and visualizations that effectively communicate insights to stakeholders. Present findings with clear, actionable recommendations to drive performance improvement. Collaborate with cross-functional teams to support the execution and monitoring of recommended solutions. Support ongoing operational and ad hoc reporting needs, by extracting and analyzing data to support government compliance, business reporting needs, and operational decision-making, etc. Helps to lead and contributes to strategic design, implementation, and management of roadmaps, strategic frameworks, and other continuous improvement initiatives within operations. Partners with key stakeholders to identify opportunities, co-design solutions and implement continuous improvement initiatives with guidance from executive sponsors, subject matter experts, and cross-functional teams. Collaborates with the IT and Corporate Analytics teams to define and develop business requirements for report optimization and enhancements. Cross-Functional Integration and Communication: Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates. Work with the project team, HMSA departments and external. partners to monitor, collect, communicate, and distribute information Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations. Represent the Command Center department to internal and external partners when appropriate. Other duties. On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs. Assist with vendor management and evaluation. Perform all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid

* Data Governance Expertise and Processes * The Data Governance Analyst will coordinate and contribute to the management of governance processes, including reviewing existing processes and assisting in the implementation of new ones aligned with corporate priorities and initiatives. This includes: * Utilizing and supporting data governance and analytical tools to evaluate data quality, applications, and workflow functions. * Informing workflows for data governance, data quality, data catalog, master data, reference data, and data lifecycle management. * Identifying and proposing efficiencies to streamline and transform data governance processes. * Collaborating with Information Services to help establish standards and capture appropriate metadata in informatics for all data assets on an ongoing basis. * Reviewing new data assets and applying governance principles to determine optimal integration into the governance environment. * Stakeholders, Project, and Service Requests * Provide support and coordinate stakeholder interactions, projects, and service requests across the enterprise. * Develop relationships with business and technical stakeholders, identifying opportunities to apply governance principles and enhance collaboration. * Collaborate with business and technical teams during project delivery. * Manage incoming data governance requests by triaging, assigning, and monitoring their execution and delivery. * Analyze and resolve data governance--related issues with moderate oversight. * Perform ad-hoc data and process analysis as needed. * Data Governance Office Support * Learn current data governance trends and best practice. * Actively support the team as a knowledgeable resource in data governance and data management. * Performs all other miscellaneous responsibilities and duties as assigned or directed. * Collaborates with colleagues across departments to accomplish both individual and team responsibilities. #LI-Hybrid * Bachelor's degree and three years of experience in the healthcare industry or data management/data governance roles; or equivalent combination of education and experience. * Strong customer service and planning skills, with proven ability to work independently on routine tasks. * Demonstrated intermediate problem-solving and analytical skills in data governance contexts. * Working knowledge of master data, data quality, and data catalog functions, with an understanding of data architectures. * Ability to communicate clearly with both technical and non-technical stakeholders, tailoring messages appropriately. * Intermediate experience in data analysis, SQL query construction, and familiarity with data governance, ETL processes, and database principles. * Practical, hands-on experience with Informatica Cloud Data Governance & Catalog (CDGC) and Informatica MDM SaaS or similar tools (e.g., Collibra, Alation, Talend) in a governance context. * Intermediate working knowledge in Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.

* Data Analysis and Reporting * Conduct high quality, objective analysis to support performance optimization and strategic initiatives. * Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related information to identify trends, issues, root causes, and potential problems while proactively recommending solutions that support performance optimization including process improvement. * Design and build reports, dashboards and visualizations that effectively communicate insights to stakeholders. * Present findings with clear, actionable recommendations to drive performance improvement. * Collaborate with cross-functional teams to support the execution and monitoring of recommended solutions. * Support ongoing operational and ad hoc reporting needs, by extracting and analyzing data to support government compliance, business reporting needs, and operational decision-making, etc. * Helps to lead and contributes to strategic design, implementation, and management of roadmaps, strategic frameworks, and other continuous improvement initiatives within operations. * Partners with key stakeholders to identify opportunities, co-design solutions and implement continuous improvement initiatives with guidance from executive sponsors, subject matter experts, and cross-functional teams. * Collaborates with the IT and Corporate Analytics teams to define and develop business requirements for report optimization and enhancements. * Cross-Functional Integration and Communication: * Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates. * Work with the project team, HMSA departments and external. partners to monitor, collect, communicate, and distribute information * Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations. * Represent the Command Center department to internal and external partners when appropriate. * Other duties. * On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs. * Assist with vendor management and evaluation. * Perform all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid * Bachelor's degree and three (3) years of related work experience; or equivalent combination of education and related work experience. * Strong oral and written communication skills. * Strong organization and time management skills. * Proficiency in issues identification, data collection, analysis, and interpretation. * Intermediate proficiency in Microsoft Office applications. Including but not limited to Word, Excel (advanced functions), Outlook, and Power Point.