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Hawaii State Federal Credit Union jobs in Urban Honolulu, HI

- 62 jobs
  • Corporate Banking Relationship Manager

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Manager, this role serves as the primary contact between Bank of Hawaii and their assigned clients and is responsible for the overall client relationship with the bank. This position leads the team in management of the client relationship, which includes management of client risk, understanding of client priorities and positioning appropriate bank solutions. Responsible for risk associated with clients covered by the team and monitors and manages the credit risk of each relationship with the support of the Wholesale Credit Group. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. MINIMUM QUALIFICATIONS: 1. Education: Bachelor's degree in business or related area from an accredited institution or equivalent work experience. 2. Experience: Level I: Minimum 3 years of commercial lending or commercial credit experience. • Commercial credit underwriting preferred. • Sales / marketing experience in corporate or business relationship management. • Relevant product and service knowledge and loan work out training and/or knowledge helpful. • Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Level II: Minimum 4 to 5 years of commercial lending or commercial credit experience. Commercial credit underwriting preferred. Sales / marketing experience in corporate or business relationship management. Relevant product and service knowledge and loan work out training and/or knowledge helpful. Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Level III: Minimum 7 years of commercial lending or commercial credit experience. • Commercial credit underwriting preferred. • Sales / marketing experience in corporate or business relationship management. • Relevant product and service knowledge and loan work out training and/or knowledge helpful. • Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Level IV: Minimum 10 years of commercial lending or commercial credit experience. • Commercial credit underwriting preferred. • Sales / marketing experience in corporate or business relationship management. • Relevant product and service knowledge and loan work out training and/or knowledge helpful. • Must have thorough understanding of all aspects for financial statements and their analysis including cash flow lending. 3. Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Must have a thorough understanding of all aspects for financial statements and analysis, including cash flow lending. 4. Other Job Qualifications: Excellent writing, speaking, and presentation skills. Well- developed analytical and problem-solving skills. Must have the ability to express complex ideas in concise and simple terms. Able to make critical decisions independently. Possesses strong networking and business development skills. Has solid product knowledge and business acumen. Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Team player. Must be able to provide own transportation or to operate a vehicle with a valid driver's license and commute as required. Travels by air as required. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Markets appropriate credit and non-credit products. Meets annual sales goals. • Builds business relationships and positions bank solutions with clients and prospects that meet Corporate Banking's objectives. • Develops client relationships and marketing strategies and leads the client team in execution of these strategies. Internally communicates client strategies as appropriate. • Executes a disciplined calling plan for prospective clients to include product partners and executive management. • Builds internal and external referral sources to further sales goals. Regularly attends networking and business-community events to build personal brand and network. Manages existing client relationships. • Develops long-term, mutually profitable business relationships with Corporate Banking clients. Creates client relationship strategies and leads the client team in execution of the strategies. Communicates strategies internally as appropriate. • Leads the client team to manage relationships according to the client management process, which includes conducting in-person calls with all relationship clients on a quarterly basis (at minimum) and recording the results of the calls. • Provides current and forward-looking information to facilitate the completion of risk-based work. • Makes credit and other product recommendations to meet client needs. • With the assistance of Portfolio Management Officers and Wholesale Credit, completes credit write-ups, asset quality reports, large borrower reports, risk rating re-grades and other risk-based work. Manages the risk (including credit risk) of each client relationship. • Ensures borrower and transaction risk ratings are accurate and promptly changed to reflect current credit risk; responsible for ensuring the system of record accurately reflects current risk ratings. • Regularly assesses and evaluates company management, business operations and industry Management, Industry, Business and Evaluation (“MIBE”) and completes / updates the Client Information Sheet. • Works with the Commercial Products Manager, Portfolio Management Officer and Wholesale Credit Group to obtain timely and appropriate credit approvals. • Performs other miscellaneous responsibilities and duties as assigned.
    $86k-103k yearly est. Auto-Apply 60d+ ago
  • Primary Relationship Officer

    Bank of Hawaii Corp 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Commercial Banking Center Manager, the Primary Relationship Officer ("PRO") is the primary contact between the bank and assigned commercial clients. He/she is responsible for all aspects of the client relationship, and as needs dictate, involves other bank officers and specialists to ensure that the client's credit and non-credit needs are met in a timely and profitable manner. The PRO negotiates credit in types, amount, and structure that is appropriate to the company's borrowing needs, and financial capacity. The PRO identifies and monitors risks and actively manages the credit aspects of the relationship with support from the Commercial Credit Group.
    $82k-99k yearly est. Auto-Apply 36d ago
  • Director Audit (Treasury/Finance)

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Chief Audit Executive, this position leads the evaluation and enhancement of internal audit practices across the Bank's Treasury and Finance functions. This role is responsible for assessing risk management, internal controls, regulatory compliance, asset protection, fraud prevention, and operational efficiency. This role develops and executes a comprehensive internal audit plan, supports enterprise-wide control improvements, and communicates audit findings and risk mitigation strategies to stakeholders. Additionally, the role helps shape the audit strategy, defines audit scopes, and ensures effective execution across all audit phases from planning to issue resolution-while promoting a strong control culture throughout the organization. Education: Bachelor's degree in accounting, finance or related field from an accredited institution or equivalent work experience. An advanced degree (MBA) and/or Certified Internal auditor (CIA), Certified Public Accountant (CPA), or Certified Treasury Professional (CTP) certification(s) is highly preferred Experience: Minimum 12 to 15 years of experience in internal audit and/or Treasury/ Finance risk management in the financial services industry, with a combination of public accounting and Internal Audit experience is highly preferred. Minimum 5 years of management experience. Demonstrated leadership and mentoring experience within a large and diverse organization Technical Skills: Demonstrated proficiency with personal computers and Microsoft Office applications or similar software. Knowledge of or ability to use Bank software and systems Other Job Qualifications: Strong written and verbal communication skills to effectively communicate with all levels of the organization, including executive management and the Board of Directors, as well as external parties, including regulators, external auditors, vendors and consultants. Ability to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Strong analytical, quantitative, and problem-solving skills to identify business and process improvement opportunities and risks, implement procedural change, and establish internal controls. Ability to simultaneously manage multiple projects and assignments with varying deadlines. Effective interpersonal skills and collaborative management style to include teamwork, team building, conflict management, negotiating and problem-solving skills. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to commute as required. Must be able to travel off island As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Leads the development and execution of a risk-based audit plan for Treasury and Finance, applying deep knowledge of the Bank and Internal Audit methodology to drive innovation and continuous improvement. Execute complex audits and advisory engagements that enhance operational processes and risk management. Serves as the subject matter expert on treasury and finance across audit projects, collaborating with functional leads in analytics, compliance, and operations to deliver integrated, data-driven insights. Communicates audit results and strategic recommendations to stakeholders and leadership and assess the organization's preparedness for key financial risks Stays current on changes in internal policies, auditing standards, and industry practices to ensure audit controls remain effective and relevant. Continuously enhances internal audit processes to align with the Global Internal Audit Standards established by the Institute of Internal Auditors (IIA) Provides leadership and direction to a team of audit professionals, fostering a high-performance culture focused on accountability, collaboration, and continuous development. Responsible for hiring, coaching, performance management, and succession planning to ensure team effectiveness and alignment with organizational goals. Identifies and implements process improvements to enhance the efficiency and effectiveness of the internal audit function. Seamlessly liaises with external auditors and regulators in connection with related audit work Supports Internal Audit leadership in defining and tracking departmental performance benchmarks and success metrics. Contributes to the evaluation and implementation of new processes, systems, and policies that enhance operational efficiency and risk mitigation. Identifies and drives opportunities to streamline and automate audit activities, leveraging data analytics to improve audit quality and program value. Prepare clear, actionable reports evaluating the effectiveness of internal controls, highlighting both strengths and areas for improvement against established benchmarks. Documents management's corrective action plans for identifying gaps and contribute to the development of materials for quarterly Audit Committee meetings Performs all other miscellaneous responsibilities and duties as assigned
    $85k-104k yearly est. Auto-Apply 60d+ ago
  • Analyst IT Service Desk

    Bank of Hawaii Corp 4.7company rating

    Kapolei, HI job

    Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user community in the identification of problems, analysis of alternatives and implementation of effective solutions. Receives phone calls and answers questions from users having problems using computer software/hardware, applying knowledge of computer software, hardware, and procedures. This position is considered an essential employee for response to disaster situations. Shift Availability: Position requires flexibility to work any of the four shifts scheduled throughout the week. Shifts include: * Day Shift: 6:00 AM - 2:30 PM or 7:00 AM - 3:30 PM * Swing Shift: 2:00 PM - 10:30 PM * Graveyard Shift: 10:00 PM - 6:30 AM
    $55k-65k yearly est. Auto-Apply 20d ago
  • Cash & Coin Vault Processor

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Manager, this position provides quality service and support to internal and external customers by processing transactions, answering questions, responding to inquiries and service requests in a timely and professional manner while adhering to Vault Services & Operations (VSO) standard safety requirements. High School diploma or G.E.D. Level is dependent on years of experience and size/complexity of prior positions held. Minimum 2 years in banking, cash handling, accounting or related experience. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after training period. Demonstrated verbal and written communication skills. Analytical ability and math skills sufficient to balance cash trucks. Able to work independently with frequent interruptions. Must have effective interpersonal skills with a positive, can-do attitude focused on teamwork and partnership. Must be able to lift/transport up to 50 pounds and be able to stand for extended periods of time. Able to work flexible hours, including weekends and shift work. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Provides quality service and support in a professional manner, meeting the bank's service guarantees/standards by processing (receives, verifies and balances) deposits received from customers and branches and releases orders to armored couriers. Prepares outgoing cash orders for customers and branches. Fields all communications via telephone, email, fax, or mail including customer deposit discrepancy notifications, customer inquiries and disputes and researches and resolves problems and processes customer requests. Balances cash trucks and adheres to cash handling guidelines. Assists with various validation processes, as assigned by VSO management. Ensures daily bag and reconciliation is balanced, reviewed, and completed accurately within established timeframes. Provides team support in meeting team goals and daily deadlines. Works with teammates, to maintain current working knowledge of the various functions within the department. Performs other miscellaneous job responsibilities and duties as assigned.
    $32k-36k yearly est. Auto-Apply 60d+ ago
  • Analyst Data Governance

    Bank of Hawaii Corp 4.7company rating

    Urban Honolulu, HI job

    As an Individual Contributor, this role supports the implementation and maintenance of the bank's data governance framework. This role focuses on applying data policies, monitoring data quality, maintaining metadata and dashboards, and supporting compliance efforts. It works across departments to ensure data is accurate, secure, and used responsibly.
    $64k-76k yearly est. Auto-Apply 48d ago
  • Program Manager Data Governance

    Bank of Hawaii Corp 4.7company rating

    Urban Honolulu, HI job

    As an Individual Contributor, this role is responsible for the design, implementation, and continuous improvement of the enterprise-wide data governance program. It supports the strategy and drives execution of data governance initiatives, ensuring alignment with organizational goals, regulatory requirements, and industry best practices. This role partners with executive leadership, business units, and technology teams to foster a culture of data stewardship, risk management, and innovation.
    $84k-97k yearly est. Auto-Apply 49d ago
  • Teller (Relationship Service Representative) - Mapunapuna Branch

    Bank of Hawaii Corp 4.7company rating

    Urban Honolulu, HI job

    Under the supervision of the Manager, the Relationship Service Representative delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The RSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. This position is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking.
    $33k-36k yearly est. Auto-Apply 3d ago
  • Business Analyst

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Manager, this position is responsible for generating, maintaining, and delivering accurate reports and dashboards. Displays knowledge of department-related products and services offered, ensures data integrity and supports data management within various systems. Plays an important part in collaborating cross-functionally with key stakeholders to understand data requests and is comfortable working with various reporting tools to provide accurate reporting in a timely manner. Bachelor's degree from an accredited institution or equivalent work experience. Level is dependent on years of experience and size/complexity of prior positions held. Minimum 5 years related analytics experience with responsibilities focused on report generation and data analysis, and determining, defining, tracking, measuring and reporting on related metrics. Demonstrated proficiency with personal computers in a networked environment and expertise with Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Experience with Tableau, and/or similar tools for report generation. Able to research and learn other tools if needed, to create various cuts or charts for reporting purposes. Demonstrated verbal and written communication skills. Must have strong attention to detail and possess analytical, quantitative, and problem-solving skills. Task management and organizational skills required to execute and complete projects on-time. Ability to simultaneously manage multiple projects and assignments with varying deadlines. Demonstrated understanding of financial and business analysis and forecasting and trends analysis. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Report and Survey Generation and Delivery: Creates and maintains recurring and/or ad-hoc reports, surveys (internal and external), and dashboards to accurately track related metrics, including trends and statistics. Collaborates with the team and business stakeholders to understand and analyze data requests and accurately provide necessary reports on time. Supports the preparation of regulatory and compliance reports as required by law and company policy. Data Integrity and Accuracy: Ensures data integrity and the accuracy of data used in reporting. Validates data within systems and research, troubleshoots and resolves any data discrepancies related to reporting. Collaborates with team members ensuring that all reporting and data needs are met. Project and Initiatives Support: Assists with gathering and organizing data, prepares reports and surveys (internal and external), and ensures that all project-related documentation is accurate and up to date to support implementation of both department and enterprise-wide priorities and initiatives. Systems and Technology: Collaborates with the systems team and IT stakeholders to support the maintenance of reporting processes and tools and assists in maintaining data for compliance related reporting and regulatory submissions Performs all other miscellaneous responsibilities and duties as assigned.
    $57k-69k yearly est. Auto-Apply 60d+ ago
  • Primary Relationship Officer - Pearlridge Commercial Banking

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Commercial Banking Center Manager, the Primary Relationship Officer (“PRO”) is the primary contact between the bank and assigned commercial clients. He/she is responsible for all aspects of the client relationship, and as needs dictate, involves other bank officers and specialists to ensure that the client's credit and non-credit needs are met in a timely and profitable manner. The PRO negotiates credit in types, amount, and structure that is appropriate to the company's borrowing needs, and financial capacity. The PRO identifies and monitors risks and actively manages the credit aspects of the relationship with support from the Commercial Credit Group. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Bachelor's degree preferably in business or related area from an accredited institution, or equivalent work experience. Commercial lending experience, preferred (see attached for years needed): Commercial credit experience as an Underwriter; Loan work out training and/or experience helpful; Relevant product and service knowledge; and Sales or marketing experience with corporate/business relationship management experience. Must have a thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Demonstrated proficiency with personal computer and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Well-developed analytical and problem solving skills. Excellent writing, speaking, and presentation skills. Must have the ability to express complex ideas in concise and simple terms. Possesses appropriate understanding of financial statements and their analysis, including cash flow lending. Able to make critical decisions independently. Possesses strong networking and business development skills. Has solid product knowledge and business acumen. Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Is a team player. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver's license and commute as required. Travels by air as required. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Markets appropriate and profitable credit and non-credit products and services to existing and prospective bank clients; maintains ongoing dialogue with company management concerning the company's strategy, position and prospects; builds relationships with existing referral sources and cultivates new referral sources both internally and externally. Develops and executes a client relationship strategy plan to achieve win/win solutions for bank and client. Regularly assesses and evaluates company management, its business operations and industry Management, Industry, Business and Evaluation (“MIBE”) and completes / updates the Client Information Sheet. Negotiates and provides needs-based solutions of credit and non-credit products & services to existing & prospective clients. Regularly calls on clients and records in written memorandum to the credit file the results of the call. Provides the Commercial Credit Group with current and forward looking information to facilitate the completion of the Credit Write-up, quarterly Asset Quality Report, and annual reviews for stand-alone term loans or multi-year facilities. Prepares formal written request for credit assistance in a timely manner in order to renew, cancel or restructure credit facilities. Prepares and updates the Client Information Sheet as needed. Prepares Risk Adjusted Return On Capital (RAROC) worksheet as needed. The PRO works in concert with the Commercial Credit Group as to type, amount, term & structure of credit that is appropriate to the client's borrowing needs and financial capacity. Ensures that Borrower and Transaction Risk Ratings are accurate at all times, and promptly changes risk rating to reflect changed conditions; responsible for ensuring that the system of records accurately reflects current risk ratings. Facilitates the credit documentation and booking process with Bankoh Loan Center by negotiating documents with the client and obtains client signatures. Performs all other miscellaneous responsibilities and duties as assigned.
    $76k-91k yearly est. Auto-Apply 60d+ ago
  • Client Service Officer

    Bank of Hawaii Corp 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Institutional Services (IS) Administrative Manager, this position is chiefly responsible for administration of Institutional accounts, overseeing support staff activities, new business development, and complying with IS policies developed to carry out corporate policies and objectives.
    $35k-40k yearly est. Auto-Apply 9d ago
  • Program Manager Business Continuity

    Bank of Hawaii Corp 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Corporate Business Continuity Manager, the Corporate Business Continuity Coordinator oversees the readiness of the corporate emergency operations center facility and the emergency operations center contingency support staff. Manages the night shift of the Emergency Operations Center during Crisis Management Operations. Assists and advises the Manager in all activities pertaining to the development, implementation, and maintenance of corporation's business continuity program. The Coordinator also works independently to coordinate the development and maintenance of business continuity/contingency plans with senior level managers.
    $94k-111k yearly est. Auto-Apply 9d ago
  • Analyst IT Service Desk

    Bank of Hawaii 4.7company rating

    Kapolei, HI job

    Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user community in the identification of problems, analysis of alternatives and implementation of effective solutions. Receives phone calls and answers questions from users having problems using computer software/hardware, applying knowledge of computer software, hardware, and procedures. This position is considered an essential employee for response to disaster situations. Shift Availability: Position requires flexibility to work any of the four shifts scheduled throughout the week. Shifts include: Day Shift: 6:00 AM - 2:30 PM or 7:00 AM - 3:30 PM Swing Shift: 2:00 PM - 10:30 PM Graveyard Shift: 10:00 PM - 6:30 AM High School diploma or G.E.D. 2 - 3 years of work experience in a Customer Experience position interacting directly with customers to help problem solve or work through challenging situations. Direct face-to-face or telephone support experience preferred. Experience in retail, call center, significant volunteer work, or training preferred. Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, Power Point and SharePoint) or similar software. Knowledge of or ability to use Bank software. Demonstrated verbal and written communication skills to include excellent phone etiquette, effective writing and interpersonal communication skills. Must be analytical, detail oriented and organized with good problem solving skills. Must be able to meet deadlines and handle multiple priorities. Must be available for up to 24 hours per day, 7 days per week on-call support. Able to work evenings/nights and on weekends/holidays. May require sitting for periods of up to 4 hours at a time. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Utilizes available resources to provide first-level problem determination and resolution on problems received via telephone calls, e-mail and voice mails. Records all problems reported in the Problem Management system. Identifies/resolves basic problems and inquiries to ensure user productivity. Escalates unresolved problems to the appropriate staff. Performs regular follow-up according to procedures and confirms resolution with user prior to closing the problem reports. Maintains current knowledge of all products and services supported in order to provide agreed upon service levels to customers. Attends training sessions and identifies training needs. Independently maintains an in-depth education and working knowledge of all aspects relevant and necessary to supporting department goals in providing superior service and resolving issues. Keeps abreast of system and network status, security threats such as viruses, follows risk management guidelines and procedures, assists users in problem resolution, and recommends corrective actions. Participates in team projects, understands Service Desk's Service Level Agreements and works towards its achievement. Periodically reviews on-line procedures and assists with maintenance. Educates users on systems and processes and acts as an IT consultant. Follows assigned tasks through to completion with minimal to no supervision and is accountable to user and department. Performs all other miscellaneous responsibilities and duties as assigned.
    $38k-44k yearly est. Auto-Apply 20d ago
  • Commercial Banking Analyst

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Manager or Team Lead, the Commercial Banking Analyst assists with the evaluation of financial and other risks associated with business clients to enable the making of a credit decision. Ensures business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. MINIMUM QUALIFICATIONS: 1. Education: Bachelor's degree from an accredited institution, preferably with major in business or related area, or equivalent work experience. 2. Experience: Level I: General knowledge of banking industry and products gained through study, internship, completion of the Bank Associate program or work experience in banking, other financial institutions or equivalent. Requires a good understanding of general accounting principles, financial analysis, ability to comprehend various types of financial statements, and an understanding of business financial concepts such as cash flow, credit scoring, etc. Level II: Minimum 1 to 2 years of commercial credit or related experience and demonstrated competency with the primary responsibilities of a Commercial Banking Analyst I. Satisfactory completion of Core Credit Training Modules. Requires a good understanding of general accounting principles, financial analysis, ability to comprehend various types of financial statements, and an understanding of business financial concepts such as cash flow, credit scoring, etc. 3. Technical Skills: Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Requires excellent worksheet skills and good working knowledge of database programs. 4. Other Job Qualifications: Demonstrated verbal and written communication skills including presentation skills. Able to demonstrate strong analytical and quantitative skills, with excellent attention to detail. Must be able to meet deadlines and handle multiple priorities. Must possess good working knowledge of accounting principles. Possesses good interpersonal skills and client servicing skills to meet the Bank's standards. Must always follow up and follow through. Able to work flexible hours including weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Spreads Financial Statements, Business Tax Returns and Personal Tax Returns utilizing financial statement spreading software; prepares Loan and Account summary and financial updates to Asset Quality Reports. Performs covenant compliance and tracking through calculations and documentation on the Compliance Review Worksheet; performs collateral valuations and validates Borrowing Bases or Advances with restrictions. Analyzes financial statements, evaluates historical operating performance and financial condition. Assists with or prepares Credit Memorandum packages and written summaries, including forward looking acceptability of risks, primarily for simple annual line renewals and other credit requests with guidance and close supervision. Assists with or completes the credit write up and supporting analysis, including cash flow and sensitivity projections. Assists with research, due diligence, and analysis as requested. Prepares credit amendments for covenant waivers and/or extensions and establishment or renewal of ACH limits. Performs all other miscellaneous responsibilities and duties as assigned. This job requires use of a personal computer and other standard office equipment.
    $70k-87k yearly est. Auto-Apply 60d+ ago
  • Product Manager Deposits & Strategy

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    As an Individual Contributor, this role is responsible for defining the product strategy, driving innovation, growth, and financial impact while seeking to meet customer needs by bringing simple, best-in-class solutions to market. The role partners across the organization to deliver strategic outcomes, optimize deposit growth, and ensure compliance with regulatory requirements. Bachelor's degree in business, finance, marketing, or a related field. Equivalent work experience or certification(s) may be considered in lieu of degree. Minimum 6 to 8 years of experience in banking or financial services, product management/marketing, analytics, strategy, or equivalent roles, with exposure to deposit products. Process and project management experience, along with working knowledge of relevant banking compliance regulations, is required. Technical proficiency with Microsoft Office applications. Intermediate to advanced Excel skills required, including pivot tables, charts, complex formulas, and large data file management. Advanced knowledge and skill proficiency in business acumen, critical thinking, customer experience, decision making & judgement, laws & regulations, product management, cross-functional collaboration. Intermediate knowledge and skill proficiency in financial acumen, product development, quantitative & qualitative research, risk management, technology acumen. Demonstrated ability to develop product roadmaps, write clear requirements, and understand complex systems and workflows. Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights. Excellent communication and presentation skills, with the ability to convey complex concepts clearly. Ability to manage multiple priorities autonomously and adapt to change. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Strategy and Planning: Sets the product vision and objectives in line with market, business, and customer needs and opportunities. Defines Objectives & Key Results (OKRs) and roadmaps and is accountable for realizing committed results. Builds out requirements that address dependencies, partner needs, and the holistic customer experience, while ensuring stakeholder alignment. Insights and Analytics: Engages in quantitative and qualitative analyses to understand the state of the business and identify key opportunities. Defines key metrics and partners with data and finance teams to build transparent reporting that informs executives and stakeholders. Uses customer feedback and forecasting models to drive iteration and long-term returns. Execution and Enablement: Ensures effective execution of new capabilities and maintenance of existing ones. Collaborates with channel, strategic analytics, operations, and marketing teams to drive sales and service results. Defines increments of work to accelerate go-to-market timelines and monitors outcomes for continuous improvement. Risk and Compliance Management: Partners with compliance and risk teams to meet operational, financial, model risk, and vendor management requirements. Stays informed on regulatory updates and ensures product alignment with evolving standards. Drafts and reviews deposit-related materials including disclosures, forms, and customer communications. Performs other responsibilities and duties as assigned.
    $78k-91k yearly est. Auto-Apply 57d ago
  • Retail Credit Risk Analyst

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Manager, performs multi-faceted analyses with regard to the monitoring and quantification of risks associated with the retail credit portfolios. This position also generates various reports used by management in the administration of the retail credit portfolios, as well as to inform other key stakeholders (Board, auditors, and regulators). Bachelor's degree from an accredited institution or equivalent work experience. Coursework or major in probability/statistics or quantitative major preferred. Minimum 5 years of work experience in banking with knowledge of portfolio management theory and working knowledge of the business application of statistics; or equivalent work experience. Must have knowledge of credit scoring methodologies and experience constructing and validating scoring models. Track record of documentation/data flow skills preferred. Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Expertise with relational databases required. Knowledge of or ability to use statistics software required. Excellent written communication skills and the ability to work with and communicate effectively with individuals in other departments. Must be analytical, detail oriented and organized. Able to complete regularly assigned tasks as well as special projects within allotted timeframes. Should be a self-starter who is able to work independently and collaboratively. Must be able to work flexible hours including holidays, weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Develops and implements analytical methodologies for retail credit portfolios. Performs analyses, including data collection and manipulation, to evaluate the performance of various credit approval models and monitoring processes. Ensures accuracy and completeness of data required to conduct performance analyses. Develops credit odds tables appropriate for Bank of Hawaii's products and marketplaces, and correlates to risk-adjusted profitability objectives. Creates documentation that clearly and concisely describes the methodologies used, observations and recommendations on each risk and/or product. Conducts research in best practices for quantifying credit risk and relevant current issues. Monitors operation of front end systems used for credit approval and processing in order to assure integrity of the systems and processes. Evaluates population stability and makes recommendations for changes in the credit decision model. Performs other analyses, including data collection and manipulation, to evaluate the performance of various credit approval models and account monitoring processes. Gathers, organizes and performs quality control checks for data to be used for portfolio databases and management reports. Accesses and interprets information for all loan products and portfolios derived from various accounting systems and databases and using software tools or prepared reports. Performs analysis and prepares reports for the Asset Quality process to accurately present portfolio information in numerical, graphical and written formats to ensure timely and effective management decision making and appropriate action, including policy and underwriting changes, remedial risk control measures and portfolio/product planning. Also assists in performing analytics and preparing reports for Retail Credit Policy Committee, Board/Audit & Risk Committee, and regulators. Designs and develops programs to extract data. Maintains and enhances programs to improve data quality, process improvements and system performance. Maintains an understanding of regulatory compliance issues pertaining to retail credit. Performs all other miscellaneous responsibilities and duties as assigned.
    $61k-79k yearly est. Auto-Apply 60d+ ago
  • Primary Relationship Officer

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Commercial Banking Center Manager, the Primary Relationship Officer (“PRO”) is the primary contact between the bank and assigned commercial clients. He/she is responsible for all aspects of the client relationship, and as needs dictate, involves other bank officers and specialists to ensure that the client's credit and non-credit needs are met in a timely and profitable manner. The PRO negotiates credit in types, amount, and structure that is appropriate to the company's borrowing needs, and financial capacity. The PRO identifies and monitors risks and actively manages the credit aspects of the relationship with support from the Commercial Credit Group. Bachelor's degree preferably in business or related area from an accredited institution, or equivalent work experience. Level is dependent on years of experience and size/complexity of prior positions held. Commercial lending experience, preferred. Loan work out training and/or experience helpful. Relevant product and service knowledge. Sales or marketing experience with corporate/business relationship management experience. Level I: Minimum 3 years of commercial credit experience or commercial credit underwriting experience preferred. Level II: Minimum 4-5 years of commercial credit experience or commercial credit underwriting experience preferred. Level III: Minimum 7 years of commercial credit experience preferred or commercial credit underwriting experience preferred. Level IV: Minimum 7 years of commercial credit experience including commercial credit underwriting experience preferred. Must have a thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Demonstrated proficiency with personal computer and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Well-developed analytical and problem solving skills. Excellent writing, speaking, and presentation skills. Must have the ability to express complex ideas in concise and simple terms. Possesses appropriate understanding of financial statements and their analysis, including cash flow lending. Able to make critical decisions independently. Possesses strong networking and business development skills. Has solid product knowledge and business acumen. Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Is a team player. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver's license and commute as required. Travels by air as required. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Markets appropriate and profitable credit and non-credit products and services to existing and prospective bank clients; maintains ongoing dialogue with company management concerning the company's strategy, position and prospects; builds relationships with existing referral sources and cultivates new referral sources both internally and externally. Develops and executes a client relationship strategy plan to achieve win/win solutions for bank and client. Regularly assesses and evaluates company management, its business operations and industry Management, Industry, Business and Evaluation (“MIBE”) and completes / updates the Client Information Sheet. Negotiates and provides needs-based solutions of credit and non-credit products & services to existing & prospective clients. Regularly calls on clients and records in written memorandum to the credit file the results of the call. Provides the Commercial Credit Group with current and forward looking information to facilitate the completion of the Credit Write-up, quarterly Asset Quality Report, and annual reviews for stand-alone term loans or multi-year facilities. Prepares formal written request for credit assistance in a timely manner in order to renew, cancel or restructure credit facilities. Prepares and updates the Client Information Sheet as needed. Prepares Risk Adjusted Return On Capital (RAROC) worksheet as needed. The PRO works in concert with the Commercial Credit Group as to type, amount, term & structure of credit that is appropriate to the client's borrowing needs and financial capacity. Ensures that Borrower and Transaction Risk Ratings are accurate at all times, and promptly changes risk rating to reflect changed conditions; responsible for ensuring that the system of records accurately reflects current risk ratings. Facilitates the credit documentation and booking process with Bankoh Loan Center by negotiating documents with the client and obtains client signatures. Performs all other miscellaneous responsibilities and duties as assigned.
    $82k-99k yearly est. Auto-Apply 36d ago
  • Senior Program Manager Fair Lending & Fair Banking

    Bank of Hawaii Corp 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Manager, this position is responsible for enhancing and proactively managing Bank of Hawaii's Fair Lending and Fair Banking program. This position is responsible for consulting with business unit managers to ensure compliance management components are established and implemented for appropriate business functions across the company.
    $87k-102k yearly est. Auto-Apply 51d ago
  • Universal Banker I (Kapolei Banking Center)

    Bank of Hawaii 4.7company rating

    Kapolei, HI job

    Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short-and-long term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties. Responsibilities Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating an interest and handling objections. Actively manages the branch lobby by greeting and thanking customers, checks in clients that have appointments, and assists walk in customers to ensure they are guided to the proper banker for assistance. This includes, but not limited to: providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department. Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting. Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks and selling traveler's checks, etc. Balances individual cash. Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler and armored car transactions. Trains new employees on operational procedures. Identifies and secures new high and/or potentially high value consumer clients. Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls and is actively involved in the promotion and marketing of the Bank and its products and services. Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as maintains strong knowledge of all new products, programs and sales promotions. Performs other duties as assigned. Relief staff are assigned to one or more branches on a short-or-long term basis. Qualifications Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated. High School Diploma or G.E.D, or equivalent related work experience. 2+ years of experience in consumer sales, marketing and customer service. Demonstrated success in retail environment. 2+ years of teller experience. Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc. Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building. Demonstrated knowledge and skill proficiency in Product/ Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven. Must be able to work evenings, weekends and holidays as assigned. Must be able to develop strong working relationships with all employees at various levels. Must be required to stand for extensive periods of time. Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required. Must be able to push/lift 30 lbs. Relief staff must be able to work at different locations. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit ****************************
    $36k-41k yearly est. Auto-Apply 57d ago
  • Senior Auditor (Information Technology)

    Bank of Hawaii 4.7company rating

    Urban Honolulu, HI job

    Under the direction of the Manager, this position is responsible for planning, directing, organizing and executing audits of Information Technology (IT) and Information Security (IS) functions of organization. If applicable or appropriate, assists in assessing business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Education: Bachelor's degree in accounting, business, information systems, computer science or related field from an accredited institution or equivalent work experience. Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Internal Auditor (CIA) or other relevant certifications preferred. Experience: Minimum 5 years of internal or external auditing experience or equivalent. Technical Skills: Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft Office applications or similar software. Knowledge of or ability to use Bank systems and software, including related business and audit software. Other Job Qualifications: Knowledge of internal control concepts. Demonstrated analytical, organizational, problem solving, oral and writing skills. Able to meet deadlines. Able to work in a team environment and successfully manage projects. Demonstrated leadership skills to train, develop and coach internal audit staff. Able to develop innovative solutions to improve business processes. Able to work flexible hours including holidays, weekends and evenings as necessary. Must be able to provide own transportation or to operate a vehicle with a valid driver's license, and able to arrive at intended destination in a timely manner and/or as required. Travels by air as required. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit *************************** Performs audit field work: executes audit procedures in accordance with the approved audit program, Institute of Internal Auditors (IIA) standards, and department policies and procedures. Prepares work papers documenting the audit procedures performed, information obtained, and conclusions reached. Meets budgets for the assigned areas audited, identifies major internal control weaknesses and value-added recommendations related to inefficient and ineffective procedures. Clearly documents all audit findings and communicates audit findings to auditee. Plans and conducts audits: identifies scope of audit, prepares risk and control matrix to evaluate internal controls and develops the nature and extent of the audit program steps to address risk associated with the auditable entity. Prepares narratives to document and identify the significant auditable areas of the department's business including its operations and controls. Prepares time budget, schedules, assigns and completes audit procedures, documents planning results in a memorandum, research laws and regulations, and standard procedures manuals. Meets with auditees to discuss audit scope, objectives, and timing. Performs post fieldwork: resolves all open items in a timely and efficient manner, prepares the audit report utilizing department standards of report writing, holds closing conference and prepares written evaluation of other staff members assigned to audit. Performs all other miscellaneous responsibilities and duties as assigned
    $61k-73k yearly est. Auto-Apply 60d+ ago

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