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Guest Services Agent jobs at Hawaiian Airlines

- 18 jobs
  • Reservationist Part-Time

    Transdev 4.2company rating

    Portland, OR jobs

    TransdevinPortland ORishiring Part-Time Reservationists tointerceptcustomercallsandschedule transportation.We are seekingfriendly,customerservice-orientedpeople whoare dedicatedto safety. located at 2800 Nela Ave, Portland, OR 97210 Position requires 7-day per week availability. Department is open Monday - Friday 9a - 5p, and Saturday - Sunday 10a - 5p, 365 days per year. Part-time employees generally work half-days, 3-5 days per week, including 1 weekend shift. Transdevisproudto offer: Competitivecompensationpackage with a starting rate of$20.76 Benefitsinclude: + Sickdays:5days + Holidays:12 days;8 standard + Otherstandardbenefits:401(k)retirementplan Benefitsmayvarydependingonlocationpolicy.Theabove represents the standard Corporate Policy.Key Responsibilities: + Answercustomercallsand inputride informationusing a computerizedscheduling system. + Enternewcustomerinformation andchangesintothesystem. + Dataentry into spreadsheetsand databases. + Communicatelatevehicleserviceandverifying"NoShows"withcustomers. + Resolveservice-relatedcomplaints. + Createdailyroutemapsofthe reservations forthe drivers. + Otherdutiesasrequired. Qualifications: + HighschooldiplomaorGEDrequired. + 2 yearsreservationistorcustomerserviceexperience. + Computerliterate + Excellentcommunicationandlisteningskills. + Mustbe able toworkshifts orflexible workschedulesasneeded. + SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason. PhysicalRequirements: Theessentialfunctions ofthispositionrequiretheabilityto: + Sitforextendedperiods (upto5hours perday);occasionallywalkforshortdistances onpossible sloped ground or slippery and uneven surfaces + Pushandpullobjectsupto5pounds,occasionallythroughouttheworkday;liftmaterialweighingupto 10 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Must be able to hear, understand, and articulate verbal instruction from callers into typed data entry using a computer workstation requiring visual acuity and manual dexterity + Requires the use of a headset with microphone to communicate with callers Reasonable accommodations maybe made toenable individuals withdisabilities toperformthe essentialfunctions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidateswithdisabilities.Ifreasonableaccommodationisneededtoparticipateinthejobapplicationorinterview process, please contact ************************************ Drug-freeworkplace: Transdevmaintainsadrug-free workplace.Applicantsmust: + BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.). + Successfullypassa pre-employmentdrug screen. AboutTransdev:Cities,counties,airports,companies,anduniversitiesacrosstheU.S.contractwith Transdevto operatetheirtransportation systems, maintaintheirvehicleandfleets, and deliveron mobilitysolutions. TransdevU.S.employsa teamof32,000across400locationswhilemaintainingmore than17,000vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by ourpurpose.Transdev -themobilitycompany-empowers thefreedomtomoveeverydaythanks tosafe,reliable, and innovative solutions that serve the common good. Find out more at ******************** watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Thephysicaldemandsdescribedhereare representativeofthosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. TransdevisanEqualEmploymentOpportunity(EEO)employerandwelcomes allqualifiedapplicants.Applicantswillreceivefairandimpartialconsideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, genderidentity, sexual orientation,religion or other legally protected status. Californiaapplicants:PleaseClickHereforCAEmployeePrivacyPolicy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Part Time Req ID: 5736 Pay Group: EB6 Cost Center: 423 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
    $20.8 hourly 60d+ ago
  • Dispatching Agent

    Sixt Usa 4.3company rating

    Lihue, HI jobs

    Ready to optimize fleet planning like never before? At SIXT, we're searching for a Fleet Planner to drive our day-to-day operations! You'll ensure our fleet runs efficiently and safely while playing a key role in optimizing our services. Enjoy endless growth opportunities and a starting pay rate of at least $26.25 per hour. YOUR ROLE AT SIXT You are responsible for the day-to-day planning and operations of the fleet, ensuring efficiency and safety at all times You will monitor and track shift activities, including vehicle movements, cleaning schedules, and future vehicle needs, to maintain optimal fleet performance You will plan and dispatch vehicles based on hourly, daily, and weekly demand forecasts, ensuring our fleet is ready to meet customer requirements You will coordinate vehicle transfers between branches, facilitating seamless operations and maintaining service levels You will communicate effectively with both internal teams and external partners, ensuring smooth execution of all car rental transactions while managing the branch's inventory effectively YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year experience performing administrative tasks in an office environment automotive dealership, vehicle registration, or car rental industry experience preferred Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Organizational Skills You are highly organized, capable of managing fleet inventory, repair schedules, work orders, and documentation, ensuring efficient and smooth fleet operations across all tasks Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
    $26.3 hourly 21h ago
  • Front Desk Agent | Courtyard Portland Convention Center

    CSM Careers 4.3company rating

    Portland, OR jobs

    This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism. Benefits Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K) Job Duties Anticipates and responds to guests in a friendly and positive manner Responsible for providing the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary Understands and follows the company guest service recovery program Follows proper selling techniques and ensures strategies are utilized to maximize room revenues Monitors room availability, follows restrictions, and all booking policies and procedures Education: High school diploma or GED required CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
    $33k-38k yearly est. 60d+ ago
  • Guest Experience Specialist - LIH

    Signature Aviation 4.2company rating

    Lihue, HI jobs

    **$2000 Sign-on Bonus is Available for Eligible New Hires!** The Guest Experience Specialist often serves as the face of Signature while interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner. A Guest Experience Specialist's primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the service it offers guests. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. This person in this position must be able to work flexible schedules, including night, holiday, and weekend shifts. Some tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines). **Essential Duties and Responsibilities:** _(Other duties may be assigned)_ + Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles. + Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties. + Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping. + Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested. + Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner. + Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by guests. + Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team. Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation's flow by appropriately prioritizing services. Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper. + Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris. + Promote and sell the Company's services and products to aircraft passengers and crew. + Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers. + Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures. + Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition. + Abide by emergency response procedures during critical events. + Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols. + Create accurate records pertaining to time worked and activities and services performed. + Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience. + Assist the Airside Experience team to ensure our guests receive an exceptional experience. Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft. + Assist airlines with passenger service functions in certain locations as needed. **Minimum Education and/or Experience:** + High School Diploma or General Education Degree (GED). + At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred. + Must possess a valid state driver's license. + Minimum of 18 years of age. + Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. + Must be legally authorized to work in the jurisdiction of employment. + Must be able to exercise good judgment and follow directions/directives from supervisor/management. + Ability to drive standard and automatic transmission vehicles is preferred. **Additional essential knowledge and skills:** + **Hospitality Skills:** Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred. + **Language Skills:** Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals. + **Math Skills:** Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions). + **Communication Skills:** Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. + **Critical Thinking / Reasoning Ability:** Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment. + **Interpersonal Skills:** Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests. + **Multitasking:** Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting. + **Computer Skills:** Ability to use a computer, learn necessary company software and timely complete Signature's training programs. Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $21.50 to $24.00/ hour. With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. **Our Benefits:** + Medical/prescription drug, dental, and vision Insurance + Health Savings Account + Flexible Spending Accounts + Life Insurance + Disability Insurance + 401(k) + Critical Illness, Hospital Indemnity and Accident Insurance + Identity Theft and Legal Services + Paid time off + Paid Maternity Leave + Tuition reimbursement + Training and Development + Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
    $21.5-24 hourly 3d ago
  • Boarding Agent, Maritime Ship Agent

    T. Parker Host 3.8company rating

    Urban Honolulu, HI jobs

    Dating back to a century ago in 1923, T. Parker Host quickly developed a strong reputation for offering exceptional service and solutions as a ship agency. HOST is the largest dry bulk agent in the United States and handles nearly 4,000 vessels annually, including dry bulk, breakbulk, tankers and cruise ships. As agents, we represent principals from around the world and coordinate directly with both local and international parties for every ship we're appointed - improving efficiency for our customers. Host Agency continues to develop a strong worldwide network of relationships throughout the maritime community. In addition to immediately serving our customers' vessels, we offer a range of services to add value and support throughout the supply chain - from forwarding and documentation, to commodity reporting, to cargo monitoring. Position Summary: Entry-level position and springboard to embark on a career in the maritime field. Liaise with pilots, tug boats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests and vessel owners to ensure safe and efficient vessel operations while in port. Excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. Must be comfortable with a flexible schedule, working nights and weekends as needed based on vessels' schedules. Essential Responsibilities and Duties: Operations Management * Boarding of vessels at marine facilities and mid-stream locations * Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels * Coordinate and order vessel husbandry services within authorized funding limits * Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required * Draft, execute, and dispatch commercial documentation with timeliness and accuracy * Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours * Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise * Travel to and provide operations support to other ports when required by the Host management team * Assist in the training and onboarding of new team members as required Regulatory * Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames * Verify successful filing of cargo import, entry, and export manifests within required time frames Service * Maintain professional acumen and a customer service mindset when dealing with Host customer, stakeholder and industry relationships Education, Knowledge, Experience, Skills and Abilities Required: * Prior customer service experience, required. Prior agency experience, a plus. * Transitioning military personnel and veterans encouraged to apply. * Must have valid driver's license with clean driving record. * Strong interpersonal skills including excellent verbal and written communication skills * Self-motivated and able to multi-task in a constantly changing work environment * Analytical and problem-solving skills * Ability to manage high volumes of electronic communication, both in office and while mobile in the field * Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations * ASBA agency certified or willing to become within first three months of employment Physical Requirements: * Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water * Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms * Must be able to lift and carry 50 lbs * Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow) HOST, and its affiliated companies, is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $31k-39k yearly est. 3d ago
  • Reservation Agent

    Air Methods 4.7company rating

    Kahului, HI jobs

    As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.
    $33.4k-48.4k yearly Auto-Apply 60d+ ago
  • Return Agent (Rental Car)

    Hertz 4.3company rating

    Lihue, HI jobs

    The Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Wage: $16.75 hourly The key responsibilities and accountabilities are: Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. Check fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines To carry out any other duties requested by the managers/Team Leaders. Keep work area organized and free of clutter Basic Qualifications: Passion for customer service and attention to detail - Goes the extra mile A minimum of one year of sales or customer experience in a high volume or service-oriented environment Proven strong sales and closing skills and the ability to friendly, engaging manner Basic computer proficiency Must be able to: Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time Lift up to 45 pounds Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks: Up to 40% off the base rate of any standard Hertz rental Take advantage of Hertz negotiated discounts (Travel, Tickets- movies, concerts, theme parks, Electronics, Food, Fitness) Health & Wellness benefits Tuition Reimbursement Paid Parental Leave Career Growth with hands on learning
    $16.8 hourly Auto-Apply 5d ago
  • Reservation Agent

    Blue Hawaiian Helicopters 4.3company rating

    Kahului, HI jobs

    As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.
    $33.4k-48.4k yearly Auto-Apply 60d+ ago
  • Dispatching Agent

    Sixt 4.3company rating

    Lihue, HI jobs

    Back to results Dispatching Agent Branches & Operations Full-time Lihue, HI, United States Apply now Apply now Ready to optimize fleet planning like never before? At SIXT, we're searching for a Fleet Planner to drive our day-to-day operations! You'll ensure our fleet runs efficiently and safely while playing a key role in optimizing our services. Enjoy endless growth opportunities and a starting pay rate of at least $26.25 per hour. YOUR ROLE AT SIXT * You are responsible for the day-to-day planning and operations of the fleet, ensuring efficiency and safety at all times * You will monitor and track shift activities, including vehicle movements, cleaning schedules, and future vehicle needs, to maintain optimal fleet performance * You will plan and dispatch vehicles based on hourly, daily, and weekly demand forecasts, ensuring our fleet is ready to meet customer requirements * You will coordinate vehicle transfers between branches, facilitating seamless operations and maintaining service levels * You will communicate effectively with both internal teams and external partners, ensuring smooth execution of all car rental transactions while managing the branch's inventory effectively YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year experience performing administrative tasks in an office environment automotive dealership, vehicle registration, or car rental industry experience preferred * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Organizational Skills You are highly organized, capable of managing fleet inventory, repair schedules, work orders, and documentation, ensuring efficient and smooth fleet operations across all tasks * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Bonus Plan Take advantage of a bonus plan based on performance * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Postet on 20.11.2025 # REF25542Z * LinkedIn * Instagram * Whatsapp * Copy link Share this job offer
    $26.3 hourly 25d ago
  • Guest Relations Agent

    Blue Hawaiian Helicopters 4.3company rating

    Waikoloa Village, HI jobs

    Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.
    $33.4k-48.4k yearly Auto-Apply 60d+ ago
  • Return Agent (Rental Car)

    Hertz 4.3company rating

    Kahului, HI jobs

    The Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Wage: $16.75 hourly The key responsibilities and accountabilities are: Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. Check fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines To carry out any other duties requested by the managers/Team Leaders. Keep work area organized and free of clutter Basic Qualifications: Passion for customer service and attention to detail - Goes the extra mile A minimum of one year of sales or customer experience in a high volume or service-oriented environment Proven strong sales and closing skills and the ability to friendly, engaging manner Basic computer proficiency Must be able to: Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time Lift up to 45 pounds Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks: Up to 40% off the base rate of any standard Hertz rental Take advantage of Hertz negotiated discounts (Travel, Tickets- movies, concerts, theme parks, Electronics, Food, Fitness) Health & Wellness benefits Tuition Reimbursement Paid Parental Leave Career Growth with hands on learning
    $16.8 hourly Auto-Apply 5d ago
  • Guest Relations Agent

    Air Methods 4.7company rating

    Kilauea, HI jobs

    Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: * Provide each guest with a professional and courteous greeting and extraordinary guest service * Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) * Meet or exceed established sales targets in a commissioned environment * Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience * Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved * Confirmed ability to sell in person and occasionally, on the phone * Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment * Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business * Other duties as assigned Additional Job Requirements * Availability Required: Sunday - Saturday * Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday * Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) * Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience * High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience * 1-2 years of sales (or upselling) experience in a performance driven environment * Extraordinary guest service skills * Expert-level knowledge of the local area and attractions * Knowledge of travel and/or ticket industry and concierge experience preferred * Operational experience preferred Skills * Adaptable and able to support change within the business * Ability to overcome objections and offer alternate solutions * Timeliness and a professional appearance * Excellent written and verbal communication skills (fluent English required, bilingual a plus) * Strong listening skills to be able to identify customer need * Self-motivated with the ability to work independently in a sales driven environment * Ability to occasionally lift to 25 pounds and to stand for long periods of time * Proven ability to juggle multiple duties and prioritize Computer Skills * Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook * Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $33.4k-48.4k yearly 26d ago
  • Dispatching Agent

    Sixt 4.3company rating

    Lihue, HI jobs

    Ready to optimize fleet planning like never before? At SIXT, we're searching for a Fleet Planner to drive our day-to-day operations! You'll ensure our fleet runs efficiently and safely while playing a key role in optimizing our services. Enjoy endless growth opportunities and a starting pay rate of at least $26.25 per hour. YOUR ROLE AT SIXT You are responsible for the day-to-day planning and operations of the fleet, ensuring efficiency and safety at all times You will monitor and track shift activities, including vehicle movements, cleaning schedules, and future vehicle needs, to maintain optimal fleet performance You will plan and dispatch vehicles based on hourly, daily, and weekly demand forecasts, ensuring our fleet is ready to meet customer requirements You will coordinate vehicle transfers between branches, facilitating seamless operations and maintaining service levels You will communicate effectively with both internal teams and external partners, ensuring smooth execution of all car rental transactions while managing the branch's inventory effectively YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year experience performing administrative tasks in an office environment automotive dealership, vehicle registration, or car rental industry experience preferred Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Organizational Skills You are highly organized, capable of managing fleet inventory, repair schedules, work orders, and documentation, ensuring efficient and smooth fleet operations across all tasks Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
    $26.3 hourly 22d ago
  • Guest Relations Agent

    Air Methods 4.7company rating

    Kilauea, HI jobs

    Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
    $33.4k-48.4k yearly Auto-Apply 60d+ ago
  • Return Agent (Rental Car)

    The Hertz Corporation 4.3company rating

    Kailua, HI jobs

    The **Return Agent (Rental Car)** is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. **Wage** : $16.75 hourly The key responsibilities and accountabilities are: + Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures + Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner + Provide the customer with an invoice and a full explanation of their charges + Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. + Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. + Check fuel level and mileage and clearly explain final charges to the customer + Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. + Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction + Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines + To carry out any other duties requested by the managers/Team Leaders. + Keep work area organized and free of clutter **Basic Qualifications:** + Passion for customer service and attention to detail - Goes the extra mile + A minimum of one year of sales or customer experience in a high volume or service-oriented environment + Proven strong sales and closing skills and the ability to friendly, engaging manner + Basic computer proficiency Must be able to: + Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. + Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills + Demonstrate professionalism and interpersonal skills + Proven experience of working well within a team. + 100% customer focus, with proven experience within a customer facing environment + Work flexible shifts including weekends and holidays; and work overtime as required + Work outdoors during all weather conditions + Stand for long periods of time + Lift up to 45 pounds **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** and **Power** your **Passion** you get major **perks** and **discounts** ! Just to name a few **Hertz** perks: + Up to 40% off the base rate of any standard Hertz rental + Take advantage of Hertz negotiated discounts (Travel, Tickets- movies, concerts, theme parks, Electronics, Food, Fitness) + Health & Wellness benefits + Tuition Reimbursement + Paid Parental Leave + Career Growth with hands on learning The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $16.8 hourly 35d ago
  • Guest Relations Agent

    Air Methods 4.7company rating

    Waikoloa Village, HI jobs

    Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: * Provide each guest with a professional and courteous greeting and extraordinary guest service * Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) * Meet or exceed established sales targets in a commissioned environment * Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience * Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved * Confirmed ability to sell in person and occasionally, on the phone * Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment * Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business * Other duties as assigned Additional Job Requirements * Availability Required: Sunday - Saturday * Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday * Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) * Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience * High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience * 1-2 years of sales (or upselling) experience in a performance driven environment * Extraordinary guest service skills * Expert-level knowledge of the local area and attractions * Knowledge of travel and/or ticket industry and concierge experience preferred * Operational experience preferred Skills * Adaptable and able to support change within the business * Ability to overcome objections and offer alternate solutions * Timeliness and a professional appearance * Excellent written and verbal communication skills (fluent English required, bilingual a plus) * Strong listening skills to be able to identify customer need * Self-motivated with the ability to work independently in a sales driven environment * Ability to occasionally lift to 25 pounds and to stand for long periods of time * Proven ability to juggle multiple duties and prioritize Computer Skills * Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook * Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.
    $33.4k-48.4k yearly 26d ago
  • Dispatching Agent

    Sixt 4.3company rating

    Lihue, HI jobs

    Job Description Ready to optimize fleet planning like never before? At SIXT, we're searching for a Fleet Planner to drive our day-to-day operations! You'll ensure our fleet runs efficiently and safely while playing a key role in optimizing our services. Enjoy endless growth opportunities and a starting pay rate of at least $26.25 per hour. YOUR ROLE AT SIXT You are responsible for the day-to-day planning and operations of the fleet, ensuring efficiency and safety at all times You will monitor and track shift activities, including vehicle movements, cleaning schedules, and future vehicle needs, to maintain optimal fleet performance You will plan and dispatch vehicles based on hourly, daily, and weekly demand forecasts, ensuring our fleet is ready to meet customer requirements You will coordinate vehicle transfers between branches, facilitating seamless operations and maintaining service levels You will communicate effectively with both internal teams and external partners, ensuring smooth execution of all car rental transactions while managing the branch's inventory effectively YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year experience performing administrative tasks in an office environment automotive dealership, vehicle registration, or car rental industry experience preferred Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Organizational Skills You are highly organized, capable of managing fleet inventory, repair schedules, work orders, and documentation, ensuring efficient and smooth fleet operations across all tasks Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
    $26.3 hourly 21d ago
  • Return Agent (Rental Car)

    Hertz 4.3company rating

    Urban Honolulu, HI jobs

    The Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. Wage: $16.75 hourly The key responsibilities and accountabilities are: Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. Check fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines To carry out any other duties requested by the managers/Team Leaders. Keep work area organized and free of clutter Basic Qualifications: Passion for customer service and attention to detail - Goes the extra mile A minimum of one year of sales or customer experience in a high volume or service-oriented environment Proven strong sales and closing skills and the ability to friendly, engaging manner Basic computer proficiency Must be able to: Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time Lift up to 45 pounds Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks: Up to 40% off the base rate of any standard Hertz rental Take advantage of Hertz negotiated discounts (Travel, Tickets- movies, concerts, theme parks, Electronics, Food, Fitness) Health & Wellness benefits Tuition Reimbursement Paid Parental Leave Career Growth with hands on learning
    $16.8 hourly Auto-Apply 5d ago

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