Hayes Computer Systems jobs

Responsibilities The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus. The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data. This is a full time position reporting to our Downers Grove, IL headquarters with the ability to work remote. Qualifications * The Analyst will manage incidents and requests assigned to the team/personal queue within the established Service Level Agreement (SLA). * Vendor and service provider case management experience is required. * Analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement changes. * The analyst may also be expected to perform health checks for various security products as needed. * Experience working with and supporting at least three of the following security technologies: * Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO) * Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne) * Illumio Zero Trust * Tenable Products (IO, SC, Lumin) * Horizon 3 Node Zero * Email Security Products (Proofpoint, Mimecast, Cisco Secure Email) * Darktrace * Understanding of network protocols and traffic flow in an enterprise environment. * Ability to perform, security whitelisting of false-positives, and evaluating security requests for change across multiple security platforms. This includes the ability to analyze change impacts and an ability to articulate why changes may weaken security envelopes is a must. * Knowledge of Domain Name System (DNS) technologies and how they are secured. * Experience with Virtualization Technologies (VMware, Hyper-V) is a plus. * The ability to communicate clearly with verbal and written skills * Staying current on IT security trends, vulnerabilities, and news * Researching security enhancements and best practices * Recommending security enhancements and purchases * Basic knowledge of Linux is a plus * The candidate must meet and uphold CJIS requirements * The candidate must have a car, as this position requires travel between location and the transportation of equipment * A valid driver's license and proof of vehicle insurance will be required * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000-100,000 What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************.

IMTAS has an immediate opening for a Senior Capture Manager responsible for determining the requirements to successfully win opportunities to include development and articulation of the solutions required, win strategies, themes, and discriminators. Come serve as a key member of the IMTAS Business Development/Capture Team and take advantage of great opportunities for growth. We are looking to deeply invest in a driven, self-reliant individual who is looking to meaningfully contribute and excel in this business-critical role. Your primary responsibility is to develop and work a pipeline of government contract opportunities in a way that puts IMTAS in the best possible position to win. The chosen individual will be tasked with identifying, negotiating and winning business within the US Government. While you will be primarily concentrating on BD outreach efforts, you will also actively participate in shaping and executing on long-term strategic business development goals. You will be responsible for developing and maintaining extensive knowledge of current and developing US Government market conditions, building key customer relationships, identifying business opportunities and supporting capture and proposal efforts. Responsibilities Drive opportunities from capture decision to contract award, managing bid strategies and overseeing the development of the technical, management and cost strategies and associated proposal volumes. Identify the need or benefits of teaming partners and the associated oversight of required agreements. Support the Business Development Team with shaping the RFP, determining customer intimacy and identifying strengths and weaknesses of the organization in pursuit of the opportunity. Determine the most likely requirements to successfully win opportunities to include development and articulation of the solutions required, win strategies, themes, and discriminators. Develop solutions, implementations and management of the capture plan and associated strategy into the proposal end-product and corporate offering. Target market, identify and qualify new business opportunities and lead business development teams through the capture process to include: customer contact, competitive intelligence, gap analysis, and bid team structuring; development of the value proposition, win strategy and offer design; price-to-win and design to cost; bid a business case; proposal product development, color reviews, submission, final proposal revisions, hand-off for implementation, lessons learned continuous improvement, new business budgeting, and cost control. Responsible for core market sustainment and new business growth; and new business opportunity qualification, competitive positioning, and capture. Develops strategies and responses to Request for Information (RFI) and Sources Sought Prepares and presents capability statements and other new business information presentations Qualifications A minimum of ten (10) years of Capture Management experience with proven capability to execute a capture strategy and win pursuits Bachelor's degree in business or a related field Proven capability to act as a Senior Capture Manager for various size pursuits Experienced with rapid IDIQ task orders and responses to short deadlines Ability to work in a matrixed, fast-paced team environment Demonstrated ability to develop proposal objectives from vaguely defined requirements Effective oral, written, and presentation communication skills coupled with the ability to establish and maintain productive customer and industry participant networks are essential Experience supporting a diverse set of customers such as the Department of Defense, Department of Justice, Department of Commerce, and Intelligence community Experience working with a wide range of technical service offerings to include security, biometrics, technical innovations, and support services is preferred

The Program Lead for HQSU/ISU will manage and oversee all contractor IT specialists assigned to the JEH Headquarters facility in Washington, DC and all off-sites serviced by HQSU, as well as all contractor staff assigned to ISU (currently at the Woodies Building, Washington, DC). The Program Lead for QSU/RCXU will manage and oversee all contractor IT specialists assigned to the Quantico, VA facility and all off-sites serviced by QSU, as well as all contractor staff assigned to RCXU, Redstone Arsenal, Huntsville, AL. The Program leads will plan, staff, interview, select, evaluate, train, monitor, and direct the contractor staff supporting HQSU, QSU, ISU, and RCXU. Will manage and oversee staff ticket closure rates, performance related Service Level Agreements (SLA), compiling reports on performance metrics to monitor or increase staff performance, ensure SLAs are met and exceeded, and will provide metrics and reports to FBI Managers. Responsible for monitoring the FBI's ticketing system to identify any trends or inconsistencies, providing detailed reports to management. Responsible for providing direction, guidance, and support to staff. Responsible for encouraging, rewarding, and motivating staff to recognize and document process improvements. Responsible for building and maintaining strong relationships with HQSU, QSU, ISU, and RCXU management and personnel, staff, customers and end-users. Responsible for customer support on all three enterprise network enclaves (Unet, FBINet and SCINet). Responsible for knowing and sharing in depth knowledge and experience of Department of Justice (DOJ)/FBI rules, regulations and procedures as well as the customers priorities, goals, and objectives. POSITION REQUIREMENTS Acts as a team leader, monitors tasks, keeps the project manager informed of project status. Responsible for day-to-day management of the IT contract. Provides administrative and technical direction to employees. Recruits, hires, terminates personnel as necessary. Ensures all contract requirements are performed in a way that maintains security integrity at all levels and at all times. Works with the Program Manager to ensure all contract deliverables are accurate and delivered correctly and on time. All required support services are efficiently and effectively managed at the designated places of performance. All assigned tasks are performed promptly and correctly, work is performed on time. Ensure all required documentation is created in accordance with FBI procedures. Establishes improved procedures and controls where necessary to improve efficiency Maintains a courteous, professional appearance and demeanor. Provides excellent customer service at all times, and ensures all employees do the same. Exhibit excellent communication skills, frequently keeping the customer representative informed of personnel status, activities, and any issues. Collaborates with management and government staff on a daily basis to ensure projects and tasks are completed successfully and on time. Exhibits excellent technical skills, communication skills, and customer service skills. EXPERIENCE/EDUCATION Required: Minimum of 7 years of experience in Information Technology. Minimum of 3 years of experience in a management position. Preferred: BA/BS in Computer Science, Mathematics, Business Administration, Management. TS clearance required.

Responsible for creating, producing, and maintaining ticketing system reports and metrics reports. Responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for creating and maintaining new Service Level Agreements between HQSU, QSU, RCXU and customers. Continuously look for process improvements, document and maintain standard operating procedures and workflow procedures. Responsible for performing desktop support functions at a Senior IT Specialist level part-time. POSITION REQUIREMENTS Identify gaps in workflow processes and present plausible solutions to government management/leads/staff. Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. „h Prepare and submit progress, status and ad hoc reports to management and team leads, as required. „h Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. „h Contact and effectively communicate with users by telephone, electronic communications, or in person. Provide technical support for customers assigned to remote locations as required. „h Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment. EXPERIENCE/EDUCATION Required: - Five or more years of IT desktop professional experience - Demonstrated proficiency in MS Excel and data analysis tools - Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. Preferred: - Bachelor's degree in discipline or equivalent experience TS Clearance required.

The On-site Cabling Team Lead is responsible for directing and leading a crew, as well as participating in the installation of premise network cabling systems at stateside and overseas FBI offices. Perform the installation, labeling and testing of premise cabling, connections, patch cords, patch panels, equipment enclosures/cabinets, cable tray, PDS conduit, and associated hardware. Update cable run sheets and other documentation as required. Serve as the subject matter expert in reading and interpreting system installation drawings and design packages. Promote a safe work environment and implement safe work practices. Provide guidance and perform quality assurance checks for subordinate cabling personnel in the installation, of LC, MTRJ, SC and RJ45 connector termination, and testing of fiber-optic and copper cabling systems, as well as various types of cable tray, PDS, and Electrical Metallic Tubing (EMT) conduit up to 4 inches. able to fusion splice fiber optic cable. Required Qualifications and Experience: Be highly proficient in the installation and testing of premise cabling, connections, patch cords, patch panels, equipment enclosures/cabinets, cable tray, PDS conduit, and associated hardware. Must be proficient in the techniques for fusion splicing, termination and outside plant installation. Understand how to interpret work orders and prints to determine what is required per project. Be proficient in the use of splicing technology such as OTDRs, VFL, OLTS. Be proficient in the proper handling and installation of LC, MTRJ, SC, RJ45 connector terminations, and testing of fiber-optic and copper cabling systems. Be proficient in the installation of various types of cable tray, PDS, and Electrical Metallic Tubing (EMT) conduit up to 4 inches. Be capable of leading and instructing a team of cabling technicians, and properly documenting any red-line changes to drawing packages. Be an effective communicator in coordinating installation work with subordinates and with office personnel. A minimum of seven (7) years' experience in the installation of copper and fiber-optic cable plants is required. Must possess a valid Driver's License Preferred but not required: Building Industry Consulting Service International (BICSI) Technician, , BICSI Installer 2, Copper (INSTC) and BICSI Installer 2, Optical Fiber (INSTF) certification are highly desirable. Must have the following required Certifications: Permit-Required Confined Spaces Certification Forklift Certification Aerial and Scissor Lifts Must be confined space certified for outside plant installations BICSI Installer 1 (INST1) Certification or equivalent

IMTAS is searching for an intern who can assist us in the following Cybersecurity evaluation of our company posture. Understanding the basic concepts behind FedRamp certification process Understanding the basics behind the CMMC certification process. Develop and author cybersecurity policies. Additional duites as required.

Responsible for managing new IT equipment inventory processes. Working independently to unbox, inspect, inventory, and prepare equipment for delivery to appropriate location for deployment. Responsible for accessing and utilizing the FBI's Asset Management Application to ensure all IT equipment is registered correctly and managed properly. Responsible for producing and accurately updating online records of accountable property, working closely with HQSU and QSU management to ready IT equipment for deployment in a timely manner. This position will be located at the Cheverly Warehouse, Cheverly MD, or a future warehouse location in the Northern Virginia area to be determined. POSITION REQUIREMENTS Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Ability to track and provide metrics on equipment located in the warehouse Attention to detail and accuracy Ability to use desktop computers, mobile scanners, to inventory equipment and to access asset management software and ticketing system „h Ability to work in a warehouse setting EXPERIENCE/EDUCATION Required - Experience using desktop computers, mobile scanners, to inventory equipment and to access asset management software and ticketing system - Experience with data entry in order to enter property information and ticket information TS Clearance required.

The Project Accountant will be responsible for billing, accounts payable, reporting and project administration for the entire contract catalog. The project accountant participates in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity and level of risk. The Project Accountant is a key member of the finance team and works directly with the Program Managers and clients to help meet the project's financial goals and objectives. The Project Accountant will have significant interface with Program/Project Managers and senior technical staff. Primary Roles and Responsibilities will include: Prepare and submit monthly CLIN based client invoices for all projects, ensuring invoices are billed accurately and consistently within award requirements and on a timely basis. Prepare monthly burn summaries. Follows up on past due invoices and client approvals. Process project related vendor invoices accurately and within assigned timeline. Maintain the subcontractor timekeeping system. Assists with project set up in compliance with contractual terms, conditions and requirements. Monitors project spending and alerts management to possible over or under-runs. Monitor costs and manpower on a periodic basis ensuring that actuals are within budget and charged to the correct job number. Prepare/Support Internal Program Review (IPR) presentations for management. Support the preparation of financial Contract Data Requirements (CDRL) for programs. Ensure contractual requirements are met and customer financial deliverables are accurate and on time. Assist in various financial aspects of sub-contracts and vendors. Communicate and correspond directly with clients with respect to invoicing, receivables and project reporting. Monitors & reports unbilled issues to the Accounting Manager. Assists in the preparation of subcontractor TO Allocations /Cost and vendor accruals as services/goods are received in accordance with IMTAS and internal policies to ensure that the project's cost/commitment is accurately captured and reported internally and externally Perform various ad-hoc analyses as required in order to provide insight into financial performance. Ensure proactive maintenance of contracts documentation consistent with established IMTAS practices. Assist with the project closeout process. Assist with the preparation of contract briefs. Verbal and written communications must be timely and of consistently high quality in content, style and clarity. May perform other duties as assigned. Minimum Qualifications: Bachelor's degree in related field plus 2 to 4 years of related and progressive experience in billing and accounting operations for government contracts. Education and work experience may be adjusted for highly specialized knowledge or uniquely applicable experience. Education requirements may be waived with 4 years of related experience.

Responsibilities We are seeking an experienced Azure Support Engineer to join our team. In this role, you will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide range of technologies - with a strong focus on Microsoft Azure. The ideal candidate will possess strong technical expertise, excellent communication skills, and a commitment to ensuring system security and operational excellence. This is a full time position reporting to our Downers Grove, IL headquarters with the ability to work remote. Qualifications * Must have 3-5 years of hands-on experience supporting Microsoft Azure and Microsoft 365 environments * Certifications highly preferred: AZ-104 - Administrator, AZ-305 - Solutions Architect Expert * Provide advanced support for Azure environments, including troubleshooting and resolving issues across computer, networking, identity, and storage services. * Administer and manage Azure resources such as Virtual Machines (VMs), VNETs, Load Balancers, Firewalls, Key Vault, and Azure AD / Entra ID. * Implement and manage security and compliance solutions using Azure Policy, RBAC, Blueprints, and Defender for Cloud. * Assist with Azure site recovery (ASR), ARM templates/Bicep deployments, and automation using PowerShell (Az Module) or Azure CLI. * Experience working with and supporting at least three of the following security technologies: * Group Policy w/ Cloud Integration * Federation / SSO / Conditional Access * Hybrid Join / AADDS * Defender for Cloud * Microsoft Sentinel * Conditional Access * Zero Trust * MFA / RBAC * Privileged Identity Management (PIM) * ExpressRoute * Azure VPN Gateway * IPsec/S2S VPN * Private Endpoints * DNS Private Resolver * Strong understanding of DNS technologies and related security practices. * Experience with DataBricks and Certificate Authority management is a plus. * Familiarity with virtualization technologies such as VMware or Hyper-V preferred. * The candidate must have a car, as this position requires travel between location and the transportation of equipment * A valid driver's license and proof of vehicle insurance will be required * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000.00/Yr - $100,00.00/Yr What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************.

Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance. Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions. Work with system and business owners to escalate/discuss issues and understand new processes or functionality. Create and publish knowledge management articles. MID-LEVEL: Staff member has 5 to 10 years of experience. A mid-level labor category typically performs all functional duties independently. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring individuality and in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Top Secret Clearance is required.

IMTAS is looking for an experienced forward-thinking individual to serve as the BPA Program Manager for the IRS User Network Services Support contract. BPA Program Manager (PgM) (Principle) shall be responsible for day-to-day oversight and management of the BPA, including hosting, coordinating and participating in all BPA Level meetings with IRS. The BPA Program Manager shall be located in a campus location of the IRS. The Contractor BPA Program Manager shall have full authority to act on behalf of the Contractor on all award matters relating to daily operation. Required qualifications: Certification or university degree in IT Program Management and 5 years' experience performing IT Program Management for Government projects or a degree in IT Program Management, or Management with 7 years of IT Program Management Experience. Internal Revenue Service (IRS) Information Technology (IT) User Network & Services (UNS) supplies and maintains all deskside (including phone) technology, provides workstation software standardization and security management, inventories data- processing equipment, conducts annual certification of assets, provides IT Service Desk's the single point of contact for reporting IT issues, and provides services for the Volunteer Income Tax Assistance Program.

Alphanumeric is hiring Call Center Healthcare Professionals to work out of the Research Triangle Park, NC area. This position will be fully remote. As a Call Center Healthcare Professional, you will answer incoming calls from healthcare professionals, as well as consumers, and provide in-depth information and specific product and/or corporate knowledge to customers. You will be charged with building and strengthening customer relationships, obtaining strategic information, demonstrating broad knowledge, and providing appropriate product information. The ideal candidate will have the opportunity to work in an exciting team environment supporting the unified goal of satisfied customers, clients, and stakeholders. Key Attributes and Responsibilities: * In this role as a Call Center Healthcare professional (RPh, RN, PharmD) you need to have a high level of expertise in Adverse Event and Product Quality Complaint Reporting utilizing knowledge management systems and the ability to quickly navigate content. * You are responsible for understanding the root cause of customer issues and the effective resolution of these inquiries through extensive analysis, research and problem-solving skills utilizing multiple systems to extract and effectively communicate the information to customers. * You must have the ability to work in a fast-paced, structured environment with a team mindset for successful performance and have a metrics approach along with the ability to make decisions quickly with a sense of urgency and flexibility to change plans when data or actions require it. * You must have a practical approach to execution of assignments, excelling in customer understanding with the ability to deal with day-to-day challenges. * You have the ability to complete and plan work in a structured, calm manner utilizing good judgement and high integrity. * You must possess and demonstrate excellent time management, planning and organizational skills. * Responsible for accuracy in delivering and communicating information * Responsible for learning, understanding and then be able to communicate in-depth information and specific product and/or corporate knowledge. * Responsible for strengthening and building customer relationships * Responsible for communicating appropriately with all levels of team management as well as with co-team members * Must have a positive attitude and have a willingness to learn new things * Must be able to follow direction and rules

Responsibilities Sentinel is looking for a Solutions Architect to join our team. This role is tailored for candidates with a strong focus on on-premise and cloud data center environments and the ability to design solutions that span multiple products and technologies. This role is a hybrid onsite/remote position requiring candidates to be local to the greater Denver, CO area. Qualifications A Solutions Architect at Sentinel: * Maintains Subject Matter Expertise in at least 2 (usually more) technology, architecture, or delivery platforms. * Ability to diagram/white board/sketch technology discussions live and "on the fly" with customers and peers. * Lead discovery discussions with customers to define project scope. * Able to present technology briefings to both sales and customer audiences focusing discussion on specific needs of different groups. * Author detailed, technically accurate professional services scopes of work. * Scopes include customer requirements, project caveats, customer and VAR roles and responsibilities. * Assist sales team with demand generation, opportunity qualification, and completion of sales cycle. * Build solution and technology accurate Bills of Materials for customer projects across diverse manufacturer or technology areas, including ongoing service and support SKUs. * Previous experience in a technology focused field such as presales or operations, preferred * IT Certifications such as VCP, NCP, Pure Certified FlashArray Storage Professional, VMCE, or equivalent, preferred. * Strong analytical and problem-solving skills in addition to the ability to develop social bonds and build EQ * Demonstrated experience designing and architecting premise/cloud data center solutions from multiple manufacturers. Cisco, Dell, Nutanix, EMC, Pure, VMware, Microsoft, Azure preferred. * Demonstrated experience designing and architecting backup solutions from multiple manufacturers. Veeam, Rubrik, Cohesity, Object First, Exagrid preferred. * Create designs for customer projects resulting from these discussions. * Able to compare/contrast offerings between multiple manufacturers. * Experience scoping professional services for project delivery. * The candidate must have a car, as this position requires travel between location and the transportation of equipment * A valid driver's license and proof of vehicle insurance will be required * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $110,000-$210,000 (base plus bonus) What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************.

Responsibilities Sentinel is looking for a Security Onboarding Engineer (Fortis Security) to join our team! As a Security Onboarding Engineer, your primary responsibility is facilitating our customer's technical transition to Sentinel's award-winning support services smoothly and without interruption. This role will primarily focus on two main responsibilities: (1) onboarding new clients to begin receiving Sentinel's Fortis security offerings through projects and (2) servicing existing customers by working on cases to ensure their Fortis service is ingesting the appropriate security logs and functioning optimally. The role will also include the provisioning, configuration, and deployment of multiple security tools within Sentinel's security portfolio. This will include CCNA-CCNP level route switch configuration and troubleshooting. Working with internal and external IT resources, you will be responsible to ensure the client's continued satisfaction on their way to receiving Sentinel's suite of award-winning services. This position is reporting onsite in Downers Grove, IL with the ability to work remotely 20% of the week. Qualifications * 2-5 years' experience in a networking/security engineering related position * Certifications preferred: CCNA Routing/Switching or CCNA Security, CCNP Security, CompTIA Security+, Splunk Power User or Certified Enterprise Admin, or other similar certifications * Experience working with Splunk and/or security ingest configuration * Experience with configuring and deploying security-based such as Cisco XDR, Microsoft XDR, Duo, Cisco AMP, Cisco Umbrella, Cisco ESA, Illumio, Tenable, and others. * Experience with building VPN tunnels and experience with Firewalls. * Ability to perform CCNA-level or higher route, switch, and firewall configurations and troubleshooting. * Knowledgeable on basic network translation configuration and dynamic routing protocols. * Experience with monitoring systems (i.e. SolarWinds Orion) * Experience working in a virtual server environment, VMWare experience is a plus. * Experience in working with an ITSM ticketing system and/or delivering projects to external clients * Basic understanding of customer change management and regulatory requirements is required. * Ability to communicate technical information to non-technical users effectively. * Ability to work cohesively as a member of a team within a project management environment * Bachelor's degree in a related field is preferred. * The candidate must have a car, as this position requires travel between location and the transportation of equipment * A valid driver's license and proof of vehicle insurance will be required * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $70,000-90,000 annually What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************.

IT Specialist - Telecommunications Cabling Technician Mid Level A Voice and Data Structured Cable Technician will install with direct supervision: cable pathway systems, fire stop systems, various electronic components, and various cable that includes but is not limited to: twisted pair cable, coax, fiber optic & low voltage cable. Cable installation includes: placement, termination, testing, labeling and documentation. Major Responsibilities / Duties: Plans network installations by using work orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site. Establishes voice and data networks by running, pulling, terminating, and splicing copper and fiber optic cables. Mounts telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm systems; installation of racks and cabinets all while following industry standards, best practices and manufacturer requirements. Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings) by using power or manual fasteners, drills or other power equipment. Install or maintain existing fire stopping systems in conduits, trays, wall/ceiling/floor penetrations. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains customer rapport by listening to and resolving concerns; answering questions. Maintains safe work environment by following codes, standards, and legal requirements. Keeps supplies ready by inventorying stock; placing orders; verifying receipt. Updates job knowledge by participating in educational opportunities; reading technical publications. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Qualifications: Must have knowledge of basic computer skills and be able to demonstrate good writing skills. Must be knowledgeable in codes, industry standards and best practices. Knowledge of Microsoft Office, Excel, and Outlook a plus. Must work well with little supervision individually and in a team environment. Candidate may be required to have secret or top secret clearance Candidate will possess two (2) or more of the following; Recent, verifiable equivalent experience in the work described above (within 3 years) Verifiable military training on cabling design and/or installation (within 2 years) Valid manufacturer training certificate for the product being installed Certified Network Cable Installer (CNCI) - Copper or Fiber BICSI Installer 1 or 2 (Copper or Fiber) BICSI Technician (Counts as 2 of the requirements) BICSI RCDD Note: If candidate possess only one (1) of the above, then at the hiring managers discretion, they will be given up to six (6) months to complete an additional training requirement. Physical Demands: Ability to use a variety of general and specialty hand tools and test equipment. Must maintain a safe work environment. Must have the ability to discern colors used for safety and telecommunications terminations. Willing to work in tight, confined areas and stand in one place for long periods of time. Ability to carry heavy loads as needed. Ability to carry and climb ladders as needed. Willingness to work days, nights and weekends as required. Must provide a valid drivers license and/or be able to maintain reliable transportation to get to and from the jobsites.

IT Specialist - Telecommunications Cabling Technician Mid/Senior Level A Voice and Data Structured Cable Technician will install with direct supervision: cable pathway systems, fire stop systems, various electronic components, and various cable that includes but is not limited to: twisted pair cable, coax, fiber optic & low voltage cable. Cable installation includes: placement, termination, testing, labeling and documentation. Major Responsibilities / Duties: Plans network installations by using work orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site. Establishes voice and data networks by running, pulling, terminating, and splicing copper and fiber optic cables. Mounts telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm systems; installation of racks and cabinets all while following industry standards, best practices and manufacturer requirements. Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings) by using power or manual fasteners, drills or other power equipment. Install or maintain existing fire stopping systems in conduits, trays, wall/ceiling/floor penetrations. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Maintains customer rapport by listening to and resolving concerns; answering questions. Maintains safe work environment by following codes, standards, and legal requirements. Keeps supplies ready by inventorying stock; placing orders; verifying receipt. Updates job knowledge by participating in educational opportunities; reading technical publications. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Qualifications: Must Possess an Active Top Secret Clearance. Must have knowledge of basic computer skills and be able to demonstrate good writing skills. Must be knowledgeable in codes, industry standards and best practices. Knowledge of Microsoft Office, Excel, and Outlook a plus. Must work well with little supervision individually and in a team environment. Candidate may be required to have secret or top secret clearance Candidate will possess two (2) or more of the following; Recent, verifiable equivalent experience in the work described above (within 3 years) Verifiable military training on cabling design and/or installation (within 2 years) Valid manufacturer training certificate for the product being installed Preferred: Certified Network Cable Installer (CNCI) - Copper or Fiber BICSI Installer 1 or 2 (Copper or Fiber) BICSI Technician (Counts as 2 of the requirements) BICSI RCDD Note: If candidate possess only one (1) of the above, then at the hiring managers discretion, they will be given up to six (6) months to complete an additional training requirement. Physical Demands: Ability to use a variety of general and specialty hand tools and test equipment. Must maintain a safe work environment. Must have the ability to discern colors used for safety and telecommunications terminations. Willing to work in tight, confined areas and stand in one place for long periods of time. Ability to carry heavy loads as needed. Ability to carry and climb ladders as needed. Willingness to work days, nights and weekends as required. Must provide a valid drivers license and/or be able to maintain reliable transportation to get to and from the jobsites.

The PM or, in the PM's absence the designated alternate, will have full authority to act for the Contractor on all matters relating to daily operation of this contract to include management of the following: Responsible for overall project management of the IT contract Provides administrative and technical direction to Program Leads and line employees Ensures the contract is properly and adequately staffed (95% of staffing positions filled at all times) with cleared and qualified personnel capable of performing all contract requirements. Recruits, hires, and terminates personnel as necessary. Ensures all contract requirements are performed in a way that maintains security integrity at all levels and at all times. Ensures all assigned tasks and contract deliverables are accurate and are delivered correctly and on time. Ensures all required support services are efficiently and effectively managed at the designated places of performance. Ensures that current Visitor Access Requests (VARs) are in place for all employees at all times with no lapse in access. Ensures all required documentation is created in accordance with FBI procedures. Establishes improved procedures and controls where necessary to improve efficiency Maintains a courteous, professional appearance and demeanor; provides excellent customer service at all times, and ensures all employees do the same. Exhibit excellent communication skills, frequently keeping the customer representative informed of personnel status, activities, and any contract issues. Communicates frequently with program leads. EXPERIENCE/EDUCATION Required: Minimum of 10 years of experience in Information Technology. Minimum of 5 years of experience in a management position. Preferred: BA/BS in Computer Science, Mathematics, Business Administration, Management. TS clearance required

This position performs IT duties while working as part of a team with more experienced government and contractor IT Specialists, and will work independently, depending on the level of complexity, following detailed problem specifications provided by others. Work is monitored and reviewed upon completion for accuracy and compliance with standards by government and contractor leads or more experienced IT personnel as needed. Performs technical work of a professional level using standard techniques, concepts and procedures. Expected to show initiative and judgment while performing assigned tasks. Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain experience in IT desktop support. Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems. POSITION REQUIREMENTS Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. EXPERIENCE/EDUCATION Required: - High school diploma. - Minimum one-year experience working with IT equipment. Preferred: - IT Certifications applicable to desktop and mobile computer support - Experience providing excellent customer service TS clearance required.

IMTAS, a premier government integrator is seeking a Network Administrator responsible for all aspects of the corporate infrastructure including asset management, networks, applications, databases, information assurance, and cloud solutions. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures. Responsibilities Fully support, configure, maintain and upgrade corporate customer's networks, laptops and desktops, and in-house servers Install and integrate new server hardware and applications Support routine network maintenance Support and administer third-party applications Ensure network security and connectivity Familiarization with firewalls, IDS, ISP (SonicWALL) and other security devices and configuration Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses. Set up user accounts, permissions and manage licensing in a hybrid Microsoft AD/Azure environment. Cloud experience in design and install Strong knowledge of Office 365 products Maintain company's website Tier 1 to 4 help desk support Experience in SSO (single sign on) and multifactor authentication (MFA) Proficient at configuring and maintaining end user systems. Maintain user access to internal training portal Ability to work with infrastructure vendors and maintain vendor agreements and relationships Define and design network policies and procedures Develop system requirements and design solutions Research and make recommendations on all aspects of the IT enterprise. Knowledge of office telephony and VoIP. Requirements Proven experience in a network administrator role Hands on experience in networking, routing and switching Excellent knowledge of best practices around management, control, and monitoring of IT infrastructure Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired Cloud experience (Microsoft Azure) Window servers (All versions) Microsoft products (Office 365 cloud) Ability to set up and configure server hardware Familiarity with backup and disaster recovery software and methodologies Great at organizing, prioritizing and multitasking Able to work both independently and in teams Maintain ISO, CMMC and CMMI certifications BS degree in Computer Science or related field or 4 years of experience with related certifications TS Clearance Required