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HCL Technologies jobs in Durham, NC

- 61 jobs
  • Senior Test Specialist

    HCL Technologies 4.4company rating

    HCL Technologies job in Cary, NC

    About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit *************** Test Specialist - Silicon Platform Validation Job Summary The Test Specialist plays a critical role in ensuring the quality and reliability of silicon platforms by analyzing business requirements to derive tests and managing test deliverables throughout all test phases. This role is pivotal in maintaining enterprise business standards and achieving high-quality outcomes within stipulated timelines, utilizing resources effectively. (1.) Key Responsibilities 1. Design And Execute Comprehensive Test Plans And Test Cases Specifically For Silicon Platform Validation, Ensuring Thorough Coverage Of All Software Modules And Features. 2. Develop And Implement Automated Testing Scripts Using Python And Relevant Automation Tools To Enhance Test Efficiency And Increase Coverage Across Functional, Regression, Usability, And Api Testing. 3. Identify, Reproduce, And Document Software Defects In Silicon Platforms According To Established Procedures, Ensuring Clear Communication And Tracking Of Issues. 4. Proactively Collaborate With Development Teams To Analyze, Prioritize, And Verify Defect Resolutions, Participating Actively In Test Reviews To Promote Continuous Improvement And Best Practices In Silicon Validation Processes. 5. Stay Current With The Latest Trends In Silicon Testing Technologies And Contribute To The Development And Maintenance Of Test Automation Frameworks And Libraries To Streamline Validation Efforts.Skill Requirements 1. Expert Proficiency In Silicon Platform Validation Methodologies And Practices. 2. Advanced Skills In Python Programming And Automation Frameworks. 3. Solid Understanding Of Functional, Regression, Usability, And Api Testing Techniques. 4. Excellent Problem-Solving Skills With The Ability To Analyze Complex Issues Effectively. 5. Strong Communication Skills To Facilitate Collaboration With Cross-Functional Teams.Certification 1. Optional But Valuable Certifications: Istqb Advanced Test Manager, Certified Software Tester (Cste).
    $67k-86k yearly est. 13d ago
  • Service Desk or Helpdesk

    Hcl America 4.4company rating

    Hcl America job in Cary, NC

    About HCL HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+ ‘Ideapreneurs' working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Job Description: Main Responsibilities · Provide effective IT support services across all clients both onsite and remotely. · Comfortable to work in 24x7 environment. · To ensure that all incidents are closed within SLA · To ensure that all installations are completed in a timely and professional fashion and that deadlines are either achieved or exceeded upon · Working with customers and internal teams to ensure operational and service excellence is delivered and maintained · Providing end-user, desktop support · Supporting and maintaining MS Server/Desktops · Supporting and maintaining Office 365 Solutions and G Suite Solutions · Escalate IT issues within the team where necessary · Setting up and configuring new laptops and desktops · Installing authorized software to laptops and desktops · Troubleshoot desktop and system problems, diagnose and solve hardware/software Service Management /Identity Management · Managing user account across applications running on various platforms like O365 Administrator, Windows Active Directory, etc. · Create and administer LAN (Domain) accounts of the users. · Create and administer various shared resources e.g. Distribution Lists, Directories and provide permissions to the user as required by them. · Standardize the network resources as per the client requirement. · Ensure that the customer has the appropriate access to the tools to support the business in an efficient way. · System Administrator for the User Account Maintenance and Incident Management Systems. · Create LAN (Domain) and/or E-mail account for the users and administer them. · Grant permissions on various network resources available to users. · Creation and administration of Global groups. · Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms. · Creation of New Directories as per the customer guidelines and grant permissions on them. · Creation, modification and deletion of user accounts on different Servers. · Creation, Modification and deletion of user accounts on Client managed systems & applications. Behaviors: · Works within the team and assists others, where required, to achieve a common goal · Listens to and is open to ideas and suggestions from others · Use initiative to ensure that high importance deadlines and SLAs are met · Takes every opportunity to go the extra mile for the company · Demonstrates enterprise by continually enhancing themselves and their workplace · Demonstrates enterprise by suggesting ways to develop the business processes and by being proactive · Acts a champion for the importance of customer experience within the business · Always willing to cooperate and assist · Acts as a true ambassador for the business · Understands impact of own behavior and language on others and modifies as appropriate Qualification: · BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience · Understanding of ITIL framework · 1+ years working on or leading a technical service desk for a MSP · Proven technical ability working for an MSP, through relevant, demonstrable, technical qualifications/experience · Good organizational, time management and prioritization skills · Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint) · The ability to communicate confidently and clearly to customers both face to face and over the telephone Experience with various operating systems, and diverse technical environments and software troubleshooting. · Excellent customer service orientation and verbal communication skills · Advanced analytical thinking and problem-solving skills · High Standard of Incident and Problem management · Previous experience using helpdesk applications · Active Directory administration. · Exchange administration · O365 administration · Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting · ITIL Certified · Windows XP, 7, 8, 10 Additional Information All your information will be kept confidential according to EEO guidelines.
    $51k-62k yearly est. 19h ago
  • Sr. AEM Cloud Administrator/Developer-- SHADC5635785

    Compunnel Inc. 4.4company rating

    Durham, NC job

    Job Title: Sr. AEM Cloud Administrator/Developer - W2 only - We can provide sponsorship Duration: Long Term What are the top three MUST have soft skills and technical skills (experience candidates must have coming in the door)? 1.) Operating Adobe Cloud Manager (CI/CD, provisioning, monitoring) 2.) Dispatcher configuration (Caching, security, filtering) 3.) Must has some proficiency with Java/REST API development 4.) Experience with CFM, XF and headless CMS strategies The Expertise and Skills You Bring Operate Adobe Cloud Manager for CI/CD, environment provisioning, and monitoring. Perform regular health checks on AEM author/publish/dispatcher environments. Monitor logs, system metrics, and repository size for performance and stability. Manage deployments via Cloud Manager or external CI/CD tools (e.g., Jenkins, GitHub Actions). Validate builds, troubleshoot failures, and manage rollback procedures. Coordinate with Adobe support for platform-level issues and updates. Manage workflows and OSGi configurations. Support hotfixes and release coordination across environments. Create and manage user groups and ACLs for content, assets, workflows, and tools. Conduct periodic access audits and ensure governance compliance. Apply permissions and governance policies to folders; and support authors in organizing content for scalability and localization. Configure Dispatcher for caching, security, and request filtering. Optimize Dispatcher rules for performance and content invalidation. Integrate and manage CDN (e.g., Akamai, Fastly) for global content delivery. Troubleshoot caching and propagation issues. Strong experience with AEM (6.5+ and AEM Cloud), Sling, JCR, OSGi, Dispatcher. Proficiency in Java, HTL, HTML/CSS, JavaScript, REST APIs. Experience with CFMs, XFs, and headless CMS strategies. Familiarity with CI/CD tools and cloud platforms (Adobe Cloud, AWS, Azure). Dispatcher and CDN configuration experience (rules, caching, invalidation). Knowledge of system health monitoring tools (e.g., Splunk, Datadog, Adobe dashboards).
    $72k-91k yearly est. 5d ago
  • Data Insights Lead Analyst

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is hiring a Data Insights Lead, experienced in working Retail CPG client's data and ability to understand business requirements, do gap analysis, in-depth data analysis, understand retail master data at SKU and store level, manage master data and share findings with business in Power BI reports. As a techno-functional consultant candidate should have ability to consult business on requirements, provide guidance for data and data model, understand data flow, points of failures, data quality issues and observability for operations. Key Responsibilities: * Data Analysis and Interpretation: * Analyze large datasets to identify trends, patterns, and insights that can inform businesses of data quality issues like consistency, inaccuracy etc. * Interpret data to provide actionable recommendations for meeting dataset preparation for data products related to Sellout and Inventory * Master Data Management: * Ensure data quality, integrity, and security across various data sources * Investigate and figure out data gaps due to master data issues like Product, Store, Promotions, etc. * Business Collaboration: * Work closely with business stakeholders to understand their data needs and provide solutions * Collaborate with IT teams to implement data solutions that align with business objectives * Reporting and Visualization: * Create and maintain dashboards and reports to visualize key performance indicators (KPIs) and other metrics * Present data findings to stakeholders in a clear and concise manner * Technical Expertise: * Utilize data analysis tools and software (e.g., SQL, Python, Big Query) to manipulate and analyze data * Stay updated with the latest data technologies and methodologies to continuously improve data processes such as Microsoft Fabric, Power BI, GCP, Data Ingestion Tools etc. * Setup observability for monitoring and tracking data quality * Training and Support: * Provide training and support to business users on data tools and best practices. * Act as a resource for data-related queries and troubleshooting Required Qualifications: * Candidate must be located within commuting distance of Richardson, TX or Raleigh, NC or Phoenix, AZ or Indianapolis, IN, or Hartford, CT or be willing to relocate to the area * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time * At least 4 years of experience with Information Technology * Experience in Nielsen, CPG data expertise (Point of Sale, Inventory etc), Power BI * Experience in Python for advanced data analysis and statistical modeling * Experience in SQL/Big Query for querying and managing databases * Strong experience in Excel for data manipulation and visualization Preferred Qualifications: * At least 3 years' experience in Nielsen, CPG data expertise (Point of Sale, Inventory etc), Power BI * Experience in MS Fabric, Google Big query * Experience in Collibra for data governance and cataloging * Experience in Data Modeling and Data Storytelling, Coordinate with various sources * Strong communication and Analytical skills The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $74k-89k yearly est. 3d ago
  • Java Angular Developer-- PARDC5693409

    Compunnel Inc. 4.4company rating

    Durham, NC job

    JOb Title: Java Angular Developer - W2 ony - Can provide sponsorship as well. Duration: Long Term Must Have: Java (need recent versions, but they use v17) -Angular (need one of the latest versions) -AWS -Kubernetes exp Nice to Have's: SQL query knowledge - overall database Great communication skills - motivated Apache Camel would be great! The Expertise and Skills You Bring Full stack software engineering 7+ years of experience; with a focus in financial services applications is a plus BS/BA Degree or equivalent experience preferred Robust critical thinking skills coupled with a desire for growth, to learn and to engage with peers in technical and design discussions Demonstrated experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners Ability to utilize a long-term mentality to help produce scalable, maintainable solutions Experience collaborating in a team environment to develop, deploy, and support key applications and features A demonstrable understanding of the Agile software development methodology Extensive experience decomposing sophisticated business problems into creative, efficient, and scalable solutions Knowledge of internet, mobile, and application architecture, as well as current and emerging technologies Proficiency with server-side/mid-tier languages, frameworks, libraries, and related technologies: Java EE, Apache Tomcat, Spring MVC/Spring Boot, Logback, SLF4j, Maven Client-side language, library, and framework proficiency: Angular, JavaScript/TypeScript, Node, NPM, HTML/CSS, RxJS Appreciation for and alignment to standard methodologies regarding object-oriented design, coding standards, RESTful service consumption and integration, common design patterns, secure application development, and test coverage
    $86k-111k yearly est. 5d ago
  • D365 CRM &.NET Full stack Lead

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking a D365 CRM &.NET Full stack Lead. In this role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: Candidate must be located within commuting distance of Richardson, TX or Raleigh, NC or Phoenix, AZ be willing to relocate to the area. This position may require travel to project locations. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in D365 CRM & .NET Core. Development, enhancements, maintenance, migrations. Strong Experience of SQL coding guidelines, best practices etc. Strong Experience of CICD toolset: VSO/TFS On the Job Experience in Code Reviews using Visual Studio, Code Flow etc. Understanding of Metadata -Driven Development models, Multitenant Architecture. SQL Programming and Profiling/Optimization Power BI based development Logging and Telemetry Issue identification and Resolution Dev: ASP .NET, .NET Core, C#, Generics, Delegates, Events, ReactJs Web Services - WCF, REST, Web APIs, ADO.NET Azure Resources: Azure Managed Identity, Service Bus, App Services, Function Apps, WebApps AI/ML Skills- Python, Agentic AI, MCP, Azure Open AI, Azure AI Foundry, or relevant experience. Test: XUnit / NUnit / MSTest Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: Ability to work in team in diverse/ multiple stakeholder environment Analytical skills Experience and desire to work in a Global delivery environment. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $76k-92k yearly est. 11d ago
  • Technology SAP BTP Architect

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking a Technology SAP BTP Architect This position will require a key player in engaging with business/functional team in providing best fit technical solutions while conforming to client's and Infosys development standards. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 7 years of experience with Information Technology * The location is Foster City, CA. The Position may require travel and/or relocation. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications * At least 7 years of experience with experience in healthcare or life sciences SAP implementations.with strong understanding of S/4HANA, HANA DB, and SAP Fiori. * At least 4 full-cycle implementations in healthcare or life sciences. * Familiarity with healthcare data standards (HL7, FHIR) is a plus. * SAP certifications in BTP, or CPI preferred. * Excellent communication and documentation skills, especially for validation and audit purposes. Key Responsibilities: SAP Development & Integration: * Architect and implement solutions including CDS views, OData services, SAPUI5 apps, and Fiori interfaces for clinical, regulatory, and manufacturing processes. * Lead RICEFW development across modules like SAP QM, EWM, MM, and FICO with a focus on healthcare-specific workflows (e.g., batch traceability, quality events, clinical trial supply management). * Integrate SAP with external systems such as LIMS, MES, and EDC platforms using SAP BTP and CPI. Compliance & Data Integrity: * Ensure all developments align with healthcare regulations including HIPAA, GxP, and FDA requirements. * Implement audit trails, electronic signatures, and secure data handling practices. SAP BTP & Cloud Enablement: * Design and deploy cloud-native applications on SAP BTP to support patient data management, digital health records, and real-time analytics. * Utilize SAP Integration Suite for secure and scalable data exchange across healthcare ecosystems. Collaboration & Leadership: * Work closely with clinical operations, regulatory affairs, and IT teams to translate business needs into technical solutions. * Mentor junior developers and ensure adherence to SAP best practices and documentation standards * The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. For candidates based out of CA, WA, NY states, estimated annual compensation will be $95,455 to $ 157,925 Along with Competitive Pay as Full time Infosys Employee you are also eligible for following benefits: * Medical/Dental/Vision/Life Insurance * Long Term / Short term Disability * Health and Dependent care reimburesement accounts * Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) * 401(K) Plan and contributions dependent on salary level * Paid Holidays Plus paid time Off
    $95.5k yearly 4d ago
  • OIPA Configuration Engineer -- SINDC5587623

    Compunnel Inc. 4.4company rating

    Durham, NC job

    Requirement: Bachelor's degree in Computer Science or Engineering Using OIPA 11.3 6+ years of development experience (currently hands on) in Java, Spring MVC / Spring Core / Spring Boot/ Web Services (SOAP/REST) and configuring web containers. 3+ years of development experience in JSP, HTML, CSS/SASS, Jquery, Backbone, Angular, NodeJS, Jasmine, Protractor. Expertise in developing policy administration systems using Oracle Policy Administration System (OIPA), including configuration language, integration, AS Files, data intake, database architecture, and data extraction patterns; building OIPA extensions; and performing palette and application security implementations, screens (policy, roles segment, allocation, and valuation), and release management. Expertise in implementing design patterns, using UML Test Driven Development, Junit, Jasmine, Karma, Protractor IDE's Spring Tool Suite, and Eclipse, within a UNIX and Windows environment. Experience with tools like: GIT, Maven, Jenkins, uDeploy, JIRA, Artifactory, Dynatrace, Sonar. Writing SQL queries and debugging stored procedures within an Oracle environment. Leadership: Team player, self-starter, collaborative, innovative, eager to learn every day. Understanding of docker, cloud-computing / cloud services platforms (e.g. AWS or Azure) will be a plus AWS Certification is a plus
    $80k-100k yearly est. 5d ago
  • HP Print Solutions Specialist

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking a Managed Print Services Administrator. The HP Print Manager is responsible for managing and optimizing HP's Managed Print Services (MPS) within the organization. This includes overseeing print infrastructure, ensuring secure and efficient print workflows, managing HP devices and solutions, and driving cost optimization through print policies and analytics. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts. Required Qualification: * Candidate must be located within commuting distance of Memphis, TN or Richardson, TX or Hartford, CT or Indianapolis, IN or Raleigh, NC or Tempe, AZ or be willing to relocate to the area. This position may require travel in the US * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education * At least 4 years of Information Technology experience. * At least 4 years' experience in HP Print Manager. * Manage installation, configuration, and maintenance of HP print devices. * Experience with HP Security Manager, HP Advance (Pull Print),HP Web Jet Admin, HP JAMC, Ricoh Streamline NX * Administer Managed Print Services (MPS) and coordinate with vendors. * Monitor print usage and optimize device allocation for cost efficiency. * Implement secure print solutions and ensure compliance with IT policies. * Provide Level 2/3 support for printer-related incidents and escalations. * Use HP tools (e.g., HP Web Jet admin) for proactive monitoring. * Generate reports on print volumes, device uptime, and consumable usage. * Track and manage consumables inventory. * Assist in printer fleet refresh projects and new site deployments. * Strong knowledge of HP printer hardware and software. * Experience with HP Web Jet admin, HP Security Manager, HP Advance (Pull Print), HP JAMC, or similar tools (Ricoh Streamline NX) * Understanding of network printing and print server management. * Troubleshooting skills for hardware and connectivity issues. * Ability to manage vendor relationships and service agreements. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualification: * Strong communication and interpersonal skills * Customer Service Orientation * Problem-solving and analytical thinking * Strong attention to detail and outstanding analytical and Problem-solving skills. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: - * Medical/Dental/Vision/Life Insurance * Long-term/Short-term Disability * Health and Dependent Care Reimbursement Accounts * Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) * 401(k) plan and contributions dependent on salary level * Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $94k-120k yearly est. 13d ago
  • NetReveal Consultant

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking a NetReveal consultant. As a Consultant, you will be an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Candidate must be located within commuting distance of Raleigh, NC / Richardson, TX / New York, NY / Jersey City, NJ or be willing to relocate to the area. This position may require travel to project locations. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Required Qualifications: * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 4 years of experience with Information Technology. * Experience in NetReveal product. * Experience in Financial Crime Prevention, AML, KYC, or fraud detection solutions Domain. * Hands-on experience using GitHub for version control. * Proficiency with SQL for data manipulation, reporting, and basic performance tuning. Preferred Qualifications: * At least 4 years of experience in AML, NetReveal product. * Well versed with SDLC. * Experience in Agile and waterfall delivery model. * Coding experience in one of the main modern languages: python, java, etc. * Understanding DevOps, CI/CD, and cloud automation best practices. * Certification with any of the major cloud providers: GCP, AWS, Azure * Excellent verbal and written communication skills. * A high degree of initiative and flexibility. * Strong attention to detail and outstanding analytical and Problem-solving skills. * High customer orientation. * High quality awareness. * Experience and desire to work in a Global delivery environment. Estimated annual compensation range for candidate based on New York, NY will be Min - 82,493 to Max - 116,000 and Jersey City, NJ will be Min - 82,493 to Max - 107,421. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :- * Medical/Dental/Vision/Life Insurance. * Long-term/Short-term Disability. * Health and Dependent Care Reimbursement Accounts. * Insurance (Accident, Critical Illness , Hospital Indemnity, Legal). * 401(k) plan and contributions dependent on salary level. * Paid holidays plus Paid Time Off. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $76k-89k yearly est. 4d ago
  • Principal SAP PI/PO/CPI Consultant

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking Principal SAP PI/PO/CPI Consultant. As am Principal SAP PI/PO/CPI Consultant, you will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required Qualifications: * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 11 years of Information Technology experience. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time * Location for this positions is Tempe,AZ or Hartfort,CT or Indianapolis,IN or Raleigh,NC or Houston,TX or Richardson,TX or Milwaukee,WI or Rosemead,CA. This position require travel and/or relocation to project/client location Preferred Qualifications: * Atleast 7 years of experience in designing integration solutions using SAP PI/PO & CPI * Experience in building Integration Architecture and Strategy for customers having on premise and cloud application systems and involving multiple middleware platforms * Experience in analyzing and translating business requirements to technical requirements and proposing integration solution across A2A and B2B scenarios * Experience in leading implementation of end-of-end integration design, including mapping specifications, data transformation, error handling and logging * Experience of working in large transformation programs involving S4 HANA implementations * Experience in designing and implementing integration solutions for SAP and non-SAP systems * Experience in providing integration solutions with SAP BTP capabilities - Integration Suite, API Management, Event Mesh, open connectors etc. * Good understanding and knowledge on implementing various security protocols - OAuth2, Basic Auth, Certificate-based authentication, HTTPS, TLS encryption * Ability to define monitoring strategy using SAP CPI Monitoring, Alerting, and Integration Suite tools (e.g., Integration Flow Monitoring, SAP BTP Cockpit) * Good understanding of implementing CI/CD pipelines for iFlows using Git, Jenkins tools * Experience cloud integration like Ariba, Hybris (eCommerce) and SuccessFactors is good to have * Working knowledge of mapping methods & all SAP standard adapters like ODATA, IDOC, REST, FILE, SOAP, SFTP with a good trouble shooting skills is good to have * Knowledge of different pallet options like Events, Exception Sub Process, Integration Process, Local Integration Process, Content Modifier, Request Reply, Content Enricher, Process Call & Router is good to have * Experience with system analysis and recommending SAP Best Practices, which includes system Tuning and Readiness Checks is good to have Estimated annual compensation range for candidate based in Rosemead,CA will be $ 118,498 to $158,850 Along with competitive pay, as a full-time Infosys employee, you are also eligible for the following benefits : Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $118.5k-158.9k yearly 21d ago
  • Healthcare Business Analyst at Durham, NC

    Reliable Software Resources 3.9company rating

    Durham, NC job

    Organizations today are not only challenged by the constantly changing and emerging technologies, but are also confronted with difficulties in acquiring adequate human resources to meet the dynamics of the different IT Project initiatives. It becomes imperative to any business organization to utilize the most cost-effective ways of acquiring talent for immediate and long-term projects with a specific or niche skill set. Since our inception, Reliable Software has been offering IT consulting services to the clients which enable them to maximize their IT investment and that has made us extremely competent enough to work on any IT consulting project for any industry domain. We offer world-class business solutions leveraging widely accepted strategies and technologies on different platforms and these services come at competitive rates. We design end to end business solutions from conceptualization to implementation as per the client's requirements. To acquire strategic skills in a timely and cost-effective manner, many companies turn to Reliable Software for quality IT resource management. Reliable Software has the ability to quickly respond to technology initiatives by strategically acquiring skills and managing available resources. With customers ranging in size from startups to Fortune 500 enterprises, we understand the ever increasing need for talented IT professionals in the development of new technologies. Reliable Software is in business to help you maintain your competitive advantage by cost-effectively delivering highly skilled consultants when and how you need them most. Reliable Software helps you address technical resource requirements with contract services. We invite you to see the difference working with Reliable Software and our strength is in our people and we are ready to work hard for you. Our broad portfolio of solutions enables us to meet your specific staffing requirements across all technologies and domains and below is the list Job Description Greetings from Reliable Software Resources Inc!!! This is Sreekanth G from Reliable Software Resources Inc and I am writing to see whether you are interested in an exciting/challenging opportunity at Durham, NC Onsite. Our client is interested in hiring a Healthcare Business Analyst who can use Healthcare, Claims, and use case. Please let us know whether you would like to be considered. We hope you do as this is truly a great opportunity to make a difference. If you are interested please respond back to this e-mail with your updated resume and a summary of your key skills and the compensation you are looking for. You can also reach me at 248-237-7009. The details of the position are as mentioned below: Kindly find the JD below for your reference Title: Sr. Healthcare Business Analyst Location: Durham, NC Duration: 12 - 18 Months Term: Contract to Hire Interview Process: Phone then Skype /On-Site Remote Option: No Required: Tasks & Duties Excellent communication Skills are required Locals are highly preferred. Top Three Skills: • 1) 6+ years (Expert level) business analysis/business systems analysis experience (Demonstrated analysis, requirements elicitation, data collection, and reporting skills, cross-functional) • 2) Healthcare or health insurance experience • 3) Superior communication. This person will have to navigate complex political environments and deal with a variety of high-level stakeholders. The person must be able to easily do this. • PLUS: CBAP certification. Responsibilities: • Our client is seeking a business analyst with healthcare insurance experience who can support their organization seeking to improve their technology around claims. • This person will work on gathering requirements for the small group remediation for the claims adjudication system. • This person has to be really strong at documentation as that will be their top skill. • Responsible for discerning business needs, developing requirements and business functional designs to solve the most complex enterprise-wide business problems through enabling technology and/or business process that impact multiple business units, lines of business, processes, and/or multi-project portfolio. • Requires the facilitation of work sessions, documentation of requirements, development of requisite specifications, and definition/management of scope as input to technical/process design - and finding synergies across concurrent project activity. • May assist business area in performing enterprise analysis as input to business case and opportunity selection process. • The ultimate outcome is to ensure the quality, cost effectiveness, and timeliness of key business services and regulatory requirements or mandates - that are approached as a holistic, integrate enterprise solution. • This position works directly with technology partners to translate relevant enterprise business functional design into technical solutions, serving as a liaison between business partners and technology partners, and includes roles of leadership. • Facilitate and influence construction of specific complex solutions through scoping documents, risk assessments, and corresponding financial requirements to balance ROI. • Facilitate the elicitation of business requirements as needed to ensure that requirements are documented and that applicable business processes are reviewed, analyzed, and developed. • Conduct business analysis to validate designs and prioritize requirements through utilization of observation techniques and process analysis tools. • Create and document the design of business solutions to meet the needs of the business and ensure end-to-end traceability through appropriate artifacts. • Maintain and utilize detailed analysis and process design knowledge in the construction of solutions, which require working level knowledge of the processes, technologies, and people components. • Serve as a trusted expert advisor or a Subject Matter Expert for analysis and process design services, which may range from informal advice and training to formal presentations. • Provide consultancy and advice to business partners on the applicability and usability of alternative technology-enabled and/or process-enabled solutions to help address the business problem/issue. • Review documents and models produced by Business Analysts and peers to ensure quality of the product. • Support program and portfolio management goals through assessment of business solutions for decomposition of projects into multiple production releases to meet business owner needs. • Participate in the development of and support a defined scope and implementation strategy, including definition of success criterion, project objectives, and implementation plans. • Advocate for and follow appropriate enterprise-wide standards for analysis, process documentation, and reviews. • Maintain knowledge of industry-aligned practices for requirements definition and management; use knowledge and subject matter expertise to coach and mentor as required. • Interpret and translate impacts, risks, and gaps across technical and non-technical audiences, using audience appropriate artifacts, to ensure a holistic understanding of business and user requirements. • Communicate effectively with individuals and groups of all levels, from individual contributors to executive leadership; through written and verbal presentations, facilitation and resolution of outstanding issues, and appropriate recommendations. • Lead analysis to define, analyze, and develop enterprise solutions to resolve business impacts. If interested, please send a reply with your Updated Resume. Awaiting your reply... Additional Information All your information will be kept confidential according to EEO guidelines.
    $67k-87k yearly est. 19h ago
  • Product Analyst

    Infosys 4.4company rating

    Raleigh, NC job

    Infosys is looking for a Product Analyst to support our growing PIM (Product Information Management) portfolio. In this role, you will act as the bridge between client stakeholders, business teams and engineering squads to shape and deliver digital products that transform their PIM or MDM solutions, enhance customer experience, and drive business performance. As a Product Owner, you will be responsible for capturing business needs on critical , converting them into actionable user stories, defining the product roadmap, and collaborating with cross-functional teams through the entire product lifecycle. You will play a critical role in defining product strategy, value realization and continuous delivery. Basic Qualifications Candidate must be located within commuting distance of Richardson, TX ,Raliegh, NC, Hartford, CT or Phoenix, AZ or willing to relocate to the area prior to onboarding. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience in Information Technology At least 3 years of experience in Agile frameworks (Scrum/SAFe) - responsible for backlog grooming, epic/story creation, prioritization, and sprint planning. At least 3 years of experience in PIM/MDM product framework, solution design, APIs and cloud deployment process Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications Fitment of requirements / process flow based on out-of-box product capabilities and implementation feasibility, to maximize out-of-box features Single owner for overall solution design for PIM/MDM scope including the data model, workflow solution, data quality/governance and syndication Define data governance process including metadata definition, workflow definition, auth models etc. Define governance rules and industry standard guidelines PIM/MDM process definition and data flow from source to target. Ownership of conceptual and logical data model with the authorization model Gather Customer Requirements and participate in high level design to identify functional & technical fitment to PIM/MDM product. Participate in the review and sign-off sessions on the solution Coordinating design and development work with implementation lead for optimal solution implementation Create data migration strategy in alignment with the overall data model Define data migration, profiling, and cleansing process with different checkpoints for quality/governance. Collaborate and provide guidance on sprint-wise feature list for implementation to team Guidance on solution best practices and review of solution design & implementation Excellent communication and stakeholder management skills, with the ability to interact with both business and technical teams. Ability to drive cross-functional alignment in a fast-paced, iterative product development environment. Experience in Retail/CPG/Manufacturing clients - PIM systems (example: Syndigo - Riversand, Stibo, Informatica, etc.) Knowledge of integration platforms and API-led architecture Experience in data-driven decision making - A/B testing, customer behavior analytics, etc. Exposure to design thinking and user-centric product development. Familiarity with Data Migration strategy for faster product rollouts. Comfortable with tools like JIRA, Confluence, Figma, or other collaboration/productivity tools. Willingness to travel to client sites occasionally, as per business need. Act as voice of the customer, ensuring features and enhancements align with business needs and user pain points. Own and manage the product backlog - writing user stories, defining acceptance criteria and prioritizing based on value. Collaborate with architects, designers, engineers, QA and other stakeholders to deliver end-to-end solutions. Partner with client stakeholders to define product roadmaps, OKRs and success metrics. Ensure timely delivery of product increments through sprints/releases and validate outcomes against KPIs. Participate in sprint planning, demos, retrospectives and act as the liaison between business and tech teams. Constantly look for ways to innovate, optimize and evolve the product to meet changing customer and market demands. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
    $66k-78k yearly est. 60d+ ago
  • Oracle Cloud Procurement Functional Lead

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking an Oracle Cloud Procurement Functional Lead with extensive experience on Oracle Cloud. This position involves the person to be responsible for solution design and governance of the Supply Chain Management (SCM) global business processes. As an Oracle Cloud Procurement lead, the suitable person will be providing functional inputs and leadership support to the Oracle Cloud (SaaS + PaaS) implementation teams in addressing complex SCM business requirements. The selected person will be extensively involved in business process mapping, assist in problem definition and propose /create solutions. The person will also play an important role in the design, development, configuration, and deployment of the overall solution. Required Qualifications: * Candidate must be located within commuting distance of Pittsburgh PA, Richardson TX, Raleigh NC, Hartford CT, Phoenix AZ or Indianapolis IN or be willing to relocate to one of these areas. This position may require travel in the US and Canada. * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * 11 years of Information Technology experience * 10 years of implementation experience with Oracle Cloud Procurement, Inventory and Order Management modules * Have at least 2 full life cycle implementations experience, with hands-on configuration, implementation, and support of Oracle Fusion (SaaS + PaaS) SCM application (Procurement, Inventory & Order Management) * Responsible for leading the requirements elicitation, fit-gap analysis, development, configuration, functional testing, and post-production support * Strong experience in gathering requirements, designing solutions for very high transaction volumes and should have good experience of performance testing of solutions * Should have experience of designing and delivering complex custom solutions in highly integrated applications landscape * Knowledge on end-to-end processes Order to Cash, Procure Pay, Master data management is a must * Experience in handling integration with external partners/ applications like - E-Commerce Portals, Part Catalogs, trading partners - Suppliers & Customers, EDI * Must be comfortable in driving requirements workshops, CRPs and key design discussion sessions with client * Excellent client-facing communication and presentation skills. Strong leadership and delivery management background working with offshore teams and 3rd party application teams, OCI etc., * Track record of interacting and building relationship with CXO level client contacts * Managing Client escalations as a Solution Architect * Onsite-Offshore communication and work management * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: * Ability to work in team in diverse/ multiple stakeholder environment * Knowledge in Oracle Cloud Technical, SQL, REST-API and BIP reports. * Knowledge in Oracle Cloud Technical - SCM modules. * Solution evaluations and recommendation - Lead the team in coming out with solution alternatives and takes the recommended solution alternatives to the customer, reviews the solution options and suggests improvements in order to get customer buy in the suggested alternatives * Oracle Certification is preferred and Distribution Industry experience is a plus The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $78k-102k yearly est. 27d ago
  • Network Planner System Engineer

    Infosys 4.4company rating

    Raleigh, NC job

    Infosys is seeking Network Planner Systems Engineer for Telecom Planning and Operation projects. This role requires close partnership and collaboration with teams involved in telecom Service Delivery lifecycle and Subject Matter Experts. Required Qualifications: Candidate must be located within commuting distance of Raleigh NC, Tulsa OK, Richardson TX or be willing to relocate to the area. This position may require travel in the US. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 1 year of Information Technology experience At least 6 months of experience in Telecom Operations and maintenance like Order Entry, Design, Offnet or Transport/IP in disconnect area. Experience in Testing and troubleshooting on layer 1 and Layer 2 of OSI model (Ethernet/SONET 1G, 10G, 100G, STM1-1/OC3, STM-4/OC12, STM-16/OC-48, E1/T1). Setup/Drive weekly/monthly review calls with management and clients for reviewing metrics, progress, and challenges. Designing, configuring, and maintaining secure and efficient network systems. Upgrade existing equipment to meet current demands and propose additional equipment for future growth. Ensure quality assurance on all disconnect procedures being performed correctly to mitigate human error outages and maintain overall disconnect cost optimization, Provisioning and Troubleshooting on Multi-vendor environment Collaborate, support, and execute various disconnect projects to ensure timely disconnection for site decoms for clients. Perform RCA for missed metrics and implement improvement plan. Propose/Drive operational automation initiatives for optimizing Delivery cycle. Own and maintain client(s) technical documentation. Experience and desire to work in a Global delivery environment. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations. Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives. Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution. Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders. Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner. Experience and desire to work in a Global delivery environment. Good Communication and Analytical skills. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
    $69k-91k yearly est. 60d+ ago
  • Oracle ERP Cloud Senior Consultant

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking a Senior Consultant with Oracle Financial Cloud implementation experience. As a Senior Consultant, you will be an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape Required Qualifications * Candidate must be located within commuting distance of Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT. or be willing to relocate to the area. This position may require travel for critical project milestones and client discussions at certain intervals. * Strong Oracle functional expertise and industry experience services organizations. * 4 years of experience in IT. * 3+ years of experience in the implementation of Oracle applications. * Must have implementation experience with a deep understanding of Oracle Cloud. * Required to have at least 2 or 3 full life cycle implementation experience in Oracle Financial Cloud (AP/AR/GL/FA/CM). * Strong experience and functional knowledge of Oracle Financial Cloud. * Ability to configure the Oracle Cloud applications to meet business requirements and document application set-ups. * Experience in executing implementation strategy, capturing business, systems requirements and analysis, prepare functional specification documents, solution designing, prototyping, testing, training, and implementing practical business solutions. * Good knowledge about Oracle Cloud strategy on handling data conversion/migrations, Inbound/Outbound interfaces and reports with 3rd party applications. * Solid understanding of Oracle project methodology (OUM) and testing strategies such as Conference Room Pilots (CRP) and Process Playbacks (SIT and UAT etc.) * Must be able to identify functionality gaps and support the development of solutions for them. * Excellent communication skills, adapt in business interaction and understanding business applications. * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: * Additional knowledge of Oracle Cloud applications such as Oracle PPM Cloud and Oracle Procurement Cloud Job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $91k-117k yearly est. 6d ago
  • Informatica and Snowflake developer

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is looking for a seasoned Lead Developer with deep expertise in Informatica and Snowflake to lead data engineering initiatives and mentor a team of developers. The ideal candidate will have a strong background in data warehousing, cloud migration, and performance optimization, with the ability to drive end-to-end solutions and collaborate with cross-functional teams. You will be responsible to interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: * Candidate must be located within commuting distance of Raleigh, NC or Charlotte, NC or Atlanta, GA or Richmond, VA or be willing to relocate to the area. This position may require travel in the US * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time * At least 4 years of Information Technology experience. * Strong expertise in Snowflake (data sharing, virtual warehouses, tasks, streams). * Proficiency in ETL tools (e.g., Informatica) and scripting languages (e.g., Python, Shell). * Solid understanding of data warehousing, dimensional modeling, and data governance Preferred Qualifications: * Proven experience working in healthcare / Pharmacy Benefits Management domain * Snowflake certification. * Experience with Agile methodologies and DevOps practices. * Familiarity with CI/CD tools and version control systems (e.g., Git). * Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams. * Experience and desire to work in a global delivery environment. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:- * Medical/Dental/Vision/Life Insurance * Long-term/Short-term Disability * Health and Dependent Care Reimbursement Accounts * Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) * 401(k) plan and contributions dependent on salary level * Paid holidays plus Paid Time Off The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.
    $74k-90k yearly est. 6d ago
  • Network Tech Support (Lumen)

    Infosys 4.4company rating

    Raleigh, NC job

    We are seeking an enthusiastic and motivated professional to join our service delivery team in a hybrid role that blends project coordination, technical telecom/network operations, and order management. This position supports the full lifecycle of service delivery-from order intake to billing-ensuring high levels of customer satisfaction, operational efficiency, and continuous improvement. It is ideal for candidates looking to grow in IT, networking, and customer service domains. -- Key Responsibilities: Customer & Project Coordination Serve as the single point of contact for assigned customer accounts. Coordinate with Sales, Service Delivery, Product, and Technical teams to implement solutions. Manage critical dates, handle escalations, and ensure timely delivery of services. Participate in weekly/monthly review calls with clients and leadership to track progress and address challenges. Maintain strong communication with internal teams and customers to improve processes and enhance satisfaction. Order Management & Documentation Validate and process orders through multiple channels, ensuring accurate entry into systems. Execute customer quotes and manage orders for local exchange carriers. Handle escalations for special and expedited order requests. Maintain close working relationships with Sales/Customer Care Managers to ensure timely and accurate order entry. Document all issues, troubleshooting steps, and resolutions in the ticketing system. Support billing processes and maintain technical documentation. Technical & Operational Support Read and interpret maps, building plans, and utility demarcation points. Support network planning, builds, and disconnect projects with technical accuracy. Troubleshoot Layer 1 and Layer 2 technologies (Ethernet, SONET, STM, E1/T1). Perform Root Cause Analysis (RCA) for missed metrics and drive improvement plans. Contribute to operational automation initiatives to optimize delivery cycles. Continuous Learning & Process Improvement Stay updated on new products, systems/tools, and process changes. Apply critical thinking to evaluate order packages and improve workflows. Continuously enhance job skills through training and professional development. --Qualifications: Required: Must be a U.S. citizen. Associate's degree, high school diploma, or bachelor's degree in IT, Computer Science, Networking, or a related field. 0-1 years of experience in telecom/network operations or customer service. Strong customer service, problem-solving, and analytical skills. Effective verbal, written, and interpersonal communication skills. Proficiency in Windows-based applications (Word, Excel, etc.). Strong organizational skills and attention to detail. Ability to manage multiple projects in a fast-paced environment. Preferred: 0-1 years of experience in telecommunications or IT. Understanding of technical products and services. Basic project management skills or certification. Experience working in a global delivery model. Knowledge of order processing and provisioning workflows. -- The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Pay: $40,000 ($19.23/hour) Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
    $40k yearly 59d ago
  • Technology Analyst- Oracle PLSQL

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking a Technology Analyst- Oracle PL/SQL developer. The suitable candidate will primarily be responsible for providing PL/SQL development based solutions on various application products for customer's requirements. Required Qualifications: * Candidate must be located in Raleigh NC, Richardson TX, Hartford CT, Phoenix AZ or Indianapolis IN or be willing to relocate to one of these areas. * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 2 years of IT experience * Hands on project delivery experience in Oracle PL/SQL * Excellent communication and presentation skills in English * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: * Good experience with application development and support * Ability to communicate complex technology solutions to diverse teams namely, technical, business and management teams * Experience and desire to work in a global delivery environment Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental/Vision/Life Insurance * Long-term/Short-term Disability * Health and Dependent Care Reimbursement Accounts * Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) * 401(k) plan and contributions dependent on salary level * Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $66k-74k yearly est. 41d ago
  • Senior Cloud Solution Architect

    Infosys Ltd. 4.4company rating

    Raleigh, NC job

    Infosys is seeking a dynamic, strategic and innovative Senior Cloud Solution Architect. As a cloud solution architect, you will lead in creation of the cloud adoption strategy covering portfolio transformation approach, platform and operations strategy and work collaboratively with business consulting and domain specialist. You will also lead the execution of transformation, with architecture definition and technical governance. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: * Candidate must be located within commuting distance or willing to relocate to Richardson, TX, Houston, TX, Raleigh, NC, Hartford, CT, Indianapolis, IN, Tempe, AZ. This position may require travel in the US., * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 11 years of Information Technology experience. * Solution architect level certification for one or more of the hyperscalers. * At least 4 years of experience as Portfolio architect/ solution architect involving public cloud technologies, with responsibilities on infrastructure, custom applications, and packaged applications. Should have been responsible for making technology choices, architecture decisions. * At least 8 years of IT experience in technology consulting, architecture, design, build and operations of IT applications and infrastructure. * Provide strategic advice and drive decisions in the areas of cloud technology selection and technology adoption. Present the entire adoption process from conceptualization to delivery and operations and help business case through TCO and ROI Calculations for the technology adoption. * Create technical and enterprise architecture standards and guidelines to ensure that technology adopted and used in the right way, aligned with well-architected framework from the cloud providers, best practices provided the technology vendors. * Experience and desire to work in a technology consulting environment that requires significant travel across USA. * Critically evaluate the current state and create a pragmatic transformation approach to reach the target state. * Provide Leadership & guidance to the technical implementation in aligning with the reference architecture, standards, and guidelines, ensuring that the program objectives are met. * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: * Planning and coordination skills. * Good communication skills. * Deep understanding of at least one industry vertical, its business processes and its IT rationalization. * System thinking, Analytical skills and hands-on on technologies. * Solution architect level certification with 2 or more public cloud providers * Good understanding of AI/ ML and applying the same for both business problems as well application engineering processes. * Demonstrated thought leadership through publications, articles, blogs, or active participation in technical forums in relevant areas would be highly desirable. * Ability to work in a technology agnostic manner in custom applications, packaged applications, data applications. * Ability to coach, guide, and mentor the teams to adopt the new ways of working and upskill in them on architecture and technologies. * Experience in working with decision makers in Global 2000 companies in building business case of cloud transformation and suggesting them solutions with cloud-based technologies. * Define the IT portfolio target state to meet the stated business and technical objectives. * Be proactive in identifying technologies that would relevant and add value in the IT landscape, ensuring the value creation with technology. * You will collaborate with best talents to create and implement innovative high quality integrated solutions for taking the existing landscape to future state adopting new ways of working like digital natives. * Provide technical leadership and participate in sales and pursuits focused on our clients' business needs. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental/Vision/Life Insurance. * Long-term/Short-term Disability. * Health and Dependent Care Reimbursement Accounts. * Insurance (Accident, Critical Illness, Hospital Indemnity, Legal). * 401(k) plan and contributions dependent on salary level. * Paid holidays plus Paid Time Off. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
    $96k-126k yearly est. 7d ago

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