## **Job Description**As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you'll work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers within the EMC segment in the AMER region.**Main Responsibilities**Sales Goal Achievement:* Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory.* Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits.Customer Engagement:* Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align the Zendesk AI portfolio to their goals.* Lead and support on all approved AI POC's. Helping customers with their understanding of the product and provide proof points as to where value will be seen through the adoption of AI.* Close collaboration with the AI Success team to proactively identify expansion/cross-sell opportunities through the addition of volume, higher automation rates, and/or new products.* Support the construction of commercial modelling, provide expert guidance on a customers usage requirements and forecasted automation rate to ensure AR potential is maximised, whilst remaining aligned to customers requirements.AI Sales Enablement:* Act as a subject matter expert for AI solutions, empowering the sales team to excel in AI-related engagements.* You'll have ownership for enablement initiatives across an assigned territory. Ensuring product updates, sales plays and market insights are continually communicated to assigned Core AEs to aid prospecting and opportunity creation/qualification.People Skills:* A team player comfortable operating across and building long term relationships with frontline sales teams and regional Zendesk leadership* Evangelist able to inspire sales teams to excel in AI, whilst remaining obsessed with demand generation and deal execution.* The ability to work as part of a large deal pursuit team. Utilising your sales, industry, product and communication skills to provide key insights, value based recommendations and guidance to ensure maximum success rate.Product:* In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo's, tailored to each customers specific needs.* In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres.**Requirements*** Proven experience in a quota-carrying sales role. A focus on Conversational AI solutions or the CX space is preferable.* Results-oriented with a track record of meeting or exceeding sales targets* Excellent communication and interpersonal skills* Willingness to travel as needed* Experience in an overlay AE/co-sell role is preferable If you have a demonstrated history of meeting sales targets, are excited by AI and the capacity to inspire and elevate a sales team to excel in AI sales, we strongly encourage you to submit your application.The US annualized OTE (On Target Earnings) range for this position is $226,000.00-$340,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.
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$86k-129k yearly est. 5d ago
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Valuation & Growth Analytics Specialist
Google Inc. 4.8
Mountain View, CA jobs
A leading tech company in Mountain View is seeking a Customer Value Analyst to influence business strategy through financial modeling and data analytics. The role requires expertise in data analysis and experience in machine learning. You will be responsible for delivering insights on key initiatives, collaborating with cross-functional teams, and supporting strategic decisions. Competitive salary range is $117,000-$167,000 plus bonus and equity.
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$117k-167k yearly 3d ago
AI Sales Specialist: CX Growth & Demos (Hybrid)
Zendesk Group 4.6
San Francisco, CA jobs
A leading customer service solutions provider seeks an AI Sales Specialist to drive the growth and adoption of AI products. In this role, you will manage sales quotas and collaborate with account executives to develop revenue strategies while building strong customer relationships. The ideal candidate has a proven sales track record, excellent communication skills, and a passion for AI solutions. This role offers a hybrid work model and competitive on-target earnings ranging from $226,000.00 to $340,000.00.
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$226k-340k yearly 5d ago
Senior Business Process Specialist - Biospecimen
Concord 4.2
San Jose, CA jobs
Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices.
Employment Type: Contract (W-2 Hourly or C2C).
Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams.
This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward.
Candidates must have
hands-on, inside-the-lab experience.
Key Responsibilities
Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities.
Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met.
Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports.
Participate in internal and external project meetings and provide regular updates.
Maintain compliance with biospecimen processes and ensure accurate documentation.
Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards.
Identify and manage project issues, risks, and changing priorities.
Support audit readiness for Safety, Quality, and Regulatory requirements.
Leverage scientific expertise to influence decisions affecting project deliverables.
Provide guidance, mentorship, and training to junior team members.
Key Task Areas
Biospecimen Acquisition:
Design, plan, and implement moderately complex sample acquisition strategies.
Develop collection contracts and scopes of work.
Monitor acquisition progress, resolve discrepancies, and maintain documentation.
Ensure compliance with GCP, GLP, quality standards, and ethical regulations.
Data Management:
Manage biospecimen data transfers, entry, review, validation, and consistency checks.
Work within validated databases, ensuring accuracy and adherence to standards.
Collaborate on data standardization initiatives.
Act as a power user for key IT systems and support LIMS change cycles.
Biorepository Management:
Oversee biological material processing, shipment, inventory, discrepancies, and retrievals.
Lead planning and execution of biorepository projects.
Ensure compliance with permitting, import/export, and safety requirements.
Qualifications
5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management.
Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired.
Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry.
Experience in the use of LIMS or other validated systems.
Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred.
Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite.
Experience in handling biological specimens & willingness to work with potentially infectious biological material.
Knowledge and skill in inventory management.
Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Elevate Customer Success with innovative Cloud Technology. We're seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You'll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible business value.
Key job responsibilities
- Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
- Design and deliver technical workshops that accelerate technology adoption and customer enablement
- Create comprehensive best practices documentation and implementation guides
- Proactively monitor customer health dashboards and address potential adoption barriers
- Gather and communicate critical customer insights to AWS product development teams
A day in the life
Your day will be a dynamic blend of strategic thinking and customer-centric problem-solving. You'll collaborate with enterprise customers, design tailored success strategies, and unlock the transformative potential of cloud communication technologies. Expect to craft compelling narratives that demonstrate how AWS Amazon Connect can fundamentally reshape customer interaction models.
About the team
We are a collaborative group of customer success professionals dedicated to driving technological innovation. Our team believes in empowering businesses through intelligent cloud solutions, working closely with customers to understand their unique challenges and co-create breakthrough strategies.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience with Amazon Connect or call center technology
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
$36k-56k yearly est. 3d ago
Senior Business Process Specialist - Biospecimen
Concord 4.2
Santa Rosa, CA jobs
Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices.
Employment Type: Contract (W-2 Hourly or C2C).
Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams.
This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward.
Candidates must have
hands-on, inside-the-lab experience.
Key Responsibilities
Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities.
Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met.
Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports.
Participate in internal and external project meetings and provide regular updates.
Maintain compliance with biospecimen processes and ensure accurate documentation.
Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards.
Identify and manage project issues, risks, and changing priorities.
Support audit readiness for Safety, Quality, and Regulatory requirements.
Leverage scientific expertise to influence decisions affecting project deliverables.
Provide guidance, mentorship, and training to junior team members.
Key Task Areas
Biospecimen Acquisition:
Design, plan, and implement moderately complex sample acquisition strategies.
Develop collection contracts and scopes of work.
Monitor acquisition progress, resolve discrepancies, and maintain documentation.
Ensure compliance with GCP, GLP, quality standards, and ethical regulations.
Data Management:
Manage biospecimen data transfers, entry, review, validation, and consistency checks.
Work within validated databases, ensuring accuracy and adherence to standards.
Collaborate on data standardization initiatives.
Act as a power user for key IT systems and support LIMS change cycles.
Biorepository Management:
Oversee biological material processing, shipment, inventory, discrepancies, and retrievals.
Lead planning and execution of biorepository projects.
Ensure compliance with permitting, import/export, and safety requirements.
Qualifications
5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management.
Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired.
Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry.
Experience in the use of LIMS or other validated systems.
Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred.
Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite.
Experience in handling biological specimens & willingness to work with potentially infectious biological material.
Knowledge and skill in inventory management.
Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
$60-75 hourly 18h ago
Senior Business Process Specialist - Biospecimen
Concord 4.2
San Francisco, CA jobs
Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices.
Employment Type: Contract (W-2 Hourly or C2C).
Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams.
This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward.
Candidates must have
hands-on, inside-the-lab experience.
Key Responsibilities
Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities.
Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met.
Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports.
Participate in internal and external project meetings and provide regular updates.
Maintain compliance with biospecimen processes and ensure accurate documentation.
Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards.
Identify and manage project issues, risks, and changing priorities.
Support audit readiness for Safety, Quality, and Regulatory requirements.
Leverage scientific expertise to influence decisions affecting project deliverables.
Provide guidance, mentorship, and training to junior team members.
Key Task Areas
Biospecimen Acquisition:
Design, plan, and implement moderately complex sample acquisition strategies.
Develop collection contracts and scopes of work.
Monitor acquisition progress, resolve discrepancies, and maintain documentation.
Ensure compliance with GCP, GLP, quality standards, and ethical regulations.
Data Management:
Manage biospecimen data transfers, entry, review, validation, and consistency checks.
Work within validated databases, ensuring accuracy and adherence to standards.
Collaborate on data standardization initiatives.
Act as a power user for key IT systems and support LIMS change cycles.
Biorepository Management:
Oversee biological material processing, shipment, inventory, discrepancies, and retrievals.
Lead planning and execution of biorepository projects.
Ensure compliance with permitting, import/export, and safety requirements.
Qualifications
5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management.
Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired.
Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry.
Experience in the use of LIMS or other validated systems.
Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred.
Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite.
Experience in handling biological specimens & willingness to work with potentially infectious biological material.
Knowledge and skill in inventory management.
Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
$60-75 hourly 18h ago
Senior Business Process Specialist - Biospecimen
Concord 4.2
Fremont, CA jobs
Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices.
Employment Type: Contract (W-2 Hourly or C2C).
Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams.
This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward.
Candidates must have
hands-on, inside-the-lab experience.
Key Responsibilities
Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities.
Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met.
Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports.
Participate in internal and external project meetings and provide regular updates.
Maintain compliance with biospecimen processes and ensure accurate documentation.
Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards.
Identify and manage project issues, risks, and changing priorities.
Support audit readiness for Safety, Quality, and Regulatory requirements.
Leverage scientific expertise to influence decisions affecting project deliverables.
Provide guidance, mentorship, and training to junior team members.
Key Task Areas
Biospecimen Acquisition:
Design, plan, and implement moderately complex sample acquisition strategies.
Develop collection contracts and scopes of work.
Monitor acquisition progress, resolve discrepancies, and maintain documentation.
Ensure compliance with GCP, GLP, quality standards, and ethical regulations.
Data Management:
Manage biospecimen data transfers, entry, review, validation, and consistency checks.
Work within validated databases, ensuring accuracy and adherence to standards.
Collaborate on data standardization initiatives.
Act as a power user for key IT systems and support LIMS change cycles.
Biorepository Management:
Oversee biological material processing, shipment, inventory, discrepancies, and retrievals.
Lead planning and execution of biorepository projects.
Ensure compliance with permitting, import/export, and safety requirements.
Qualifications
5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management.
Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired.
Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry.
Experience in the use of LIMS or other validated systems.
Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred.
Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite.
Experience in handling biological specimens & willingness to work with potentially infectious biological material.
Knowledge and skill in inventory management.
Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
$60-75 hourly 18h ago
Client Relations Specialist
Eteam 4.6
Fort Myers, FL jobs
Title: Specialist, Research Engagement Services I
Duration: 06 Months
Candidates must have a completed Bachelors Degree for consideration.
Candidates must be flexible enough to work in either of the following shifts based on requirements: 9am-6pm EST or 10am-7pm EST
Overview:
Research Engagement Services (RES) Specialists provide world-class service by engaging directly with clients, prospects and vendors to coordinate requests with Client Research & Advisory Experts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of ambition and drive. In the role of RES Specialist, you will act as a liaison between internal and external Clients and the Client Expert community to problem solve around our clients most pressing technology and business-related questions and problems.
Other duties include: Coordinate with internal and external stakeholders to schedule research interviews.
Serve as primary day-to-day contact for member and prospective companies for research projects.
Ensure that CRM database (Client.com) contains accurate account details, contact information, and notes regarding research interview requests.
Provide research support on a variety of projects.
Maintain project dashboards to provide clear and accurate visibility into project ownership, progress and next steps.
Time management and organizational skills Written and verbal communication skills Analytical mindse
$49k-70k yearly est. 3d ago
Desktop Support Specialist
I.T. Solutions, Inc. 3.9
Richmond, CA jobs
Long Term Contract
Onsite at Richmond, CA. Can be Remote on Friday's (Occasional travel to Brisbane Site Needed)
Our client is seeking a Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures. Level will be determined by skills, experience, and education.
ESSENTIAL FUNCTIONS:
Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person.
Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Determine and execute the best solution for the issue based on available information and details provided by users.
Properly configure and deploy hardware and software.
Standardize and automate processes using scripting technology.
Oversees system image management to align with company security guidelines or SOP (standard operating procedure).
Responsible for the maintenance and creation of software packages & security patches
Plans and implements system automation as required for better efficiency.
Identity Access Management (Account creation and deactivation)
Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
2+ years of experience as a Service Desk Specialist.
Above average understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions.
Excellent organizational, communication, time management, problem-solving, and customer-service skills.
Ability to understand and execute technical manuals, documentation, and guides.
Must have strong customer service skills, including ability to listen, interpret and explain IT related issues,
and concept in non-technical terms.
Must possess excellent verbal and written communication skills.
Team-orientated and available for evening/weekend work when necessary.
Computer-related qualifications and certifications will be viewed favorably.
CompTIA A+ (Plus) certification preferred.
Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
Great emphasis on customer service.
Ability to multitask in a fast-paced environment.
Experience with supporting audio video events preferred.
Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.).
Experience working in a laboratory environment preferred.
Will need to be able to work onsite at the Point Richmond facility and work onsite at our Brisbane facility potentially 1 day per week.
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$41k-55k yearly est. 18h ago
Specialist, Analytics & Insights
Gartner 4.7
Irving, TX jobs
About this Role: The Analytics and Insights Specialist will be a critical member of the HR COE Analytics team. This role will support Gartner's global HR business unit and will be a key driver for advancing our Recruiting Delivery Analytics function to drive hiring, retention, and other key business outcomes in line with Gartner's growth objectives.
This role will serve as a trusted advisor to senior recruiting leadership in making data-informed decisions. This will include providing our stakeholders with reporting and analytics to track progress against recruiting goals, as well as analyzing data, identifying insights, and communicating actionable insights that align hiring strategies with broader business objectives.
This position reports to the Associate Director, Recruiting Delivery Analytics.
Responsibilities of the role:
* Create and monitor logical and impactful metrics for key stakeholders.
* Lead and support the development and evolution of recruiting programs to build Gartner for scale, drive high-quality hiring and reduce open positions.
* Drive execution of recruiting best practices and disseminate insights across global talent acquisition teams.
* Proactively identify possibilities to create new or enhance existing reporting to best serve business needs.
* Act as a trusted data partner for key stakeholders.
* Collaborate with our business partners - both within and outside of HR - to solve business issues.
* Perform ad hoc analyses to support both HR and Gartner leadership.
Role Requirements:
* Bachelor's degree in analytical subject or business preferred (e.g., math, science, engineering, economics, finance, etc.)
* 1-5+ years of progressive business experience, preferably in HR, Strategy, Consulting, Business Operations, or a Finance role.
* Data-driven, analytical mindset with excellent attention to detail, with the ability to turn data into compelling, actionable insights.
* Demonstrated ability to lead successful initiatives collaboratively across business functions and engage senior executives.
* Successful track record of superior service delivery in a global environment
* Advanced Excel and presentation/meeting facilitation skills.
* Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
*Must be located within a commutable distance to Irving, TX.
#LI-AH1
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 64,000 USD - 87,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email .
Job Requisition ID:107095
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
$96k-127k yearly est. 1d ago
Architecture Specialist
SLI Group, Inc. 4.3
Houston, TX jobs
SLI Group, Inc., established in 1976, is a Texas-based integrated design-build firm serving civic and financial institution clients. We design and build fire stations, schools, churches, and bank branches across Texas.
We are hiring a full-time Architectural Production and Rendering Specialist to support our architectural and marketing teams with Revit and AutoCAD production and exterior renderings.
This is a fast-paced, in-office role for a technically strong production professional who enjoys collaborative work and high-quality visual output.
Responsibilities
Create exterior renderings for client presentations
Build and maintain Revit and AutoCAD models
Assist with architectural drawing production
Support marketing and proposal teams
Requirements
Proficiency in Revit and AutoCAD
Experience producing exterior renderings
Ability to work in a fast-paced, collaborative office
Licensure not required. Experience with SketchUp, Lumion, Enscape, or similar tools is welcome.
What We Offer
Generous starting salary
401K, medical, dental, vision, life and disability insurance
Paid time off
Maternity and paternity leave
Profit sharing based on personal and company performance
Long-term career growth and advancement
Merit-based culture that recognizes initiative and results
$42k-76k yearly est. 18h ago
Content Management System Specialist
TSR Consulting 4.9
Princeton, NJ jobs
84155
**Please only local candidates to Princeton NJ
**MUST have Pharmaceutical or Life Sciences industry experience
TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.
Our client, a leading pharmaceutical company is hiring a Content Management System Specialist for a 12+ months contracting assignment.
Must have skills:
Experience with Veeva Vault PromoMats and related platforms (MLR, eWizard)
Strong understanding of content workflows and regulatory compliance
Ability to manage large-scale communications and user support
Pharmaceutical or Life Sciences industry experience, especially in promotional content management
Familiarity with regulatory review processes and compliance standards
Hands-on experience with Veeva Vault PromoMats, ServiceNow ticketing systems, ALM testing environments
Experience managing global user bases and supporting multi-country implementations
Pay: $27-28/hour W2
Location: Princeton NJ
Responsibilities:
This role manages global communications, system approvals, and user support for Veeva Vault PromoMats and related platforms
It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows
Create and distribute communications for updates and enhancements to 5,000 global users of VeevaVault
Manage tags, campaigns, and agency lists in Veeva Vault
Partner with IT to understand, test, and validate changes in UAT and Production environments
Maintain and update support guides in Review Central and Veeva Vault Resources
Serve as the sole approver for all test runs and scripts for Veeva Vault
Maintain static permission lists and control mail groups used for communications
Manage, update, and resolve access/permission issues in PromoMat
Approve ServiceNow tickets for system access across MLR and eWizard platforms
Maintain the master agency user list and support market leads in adding new countries
Assist Regulatory Ops with workflows, permissions, and profiles for external users
Work with users to provide guidance and troubleshoot workflow issues
$27-28 hourly 18h ago
Business Operations Specialist - Bilingual in Mandarin Preferred
Axon Us Corporation 4.5
New York, NY jobs
We are an E-Verified employer - OPT/STEM-OPT candidates are welcome to apply!
About Us
Axon US Corp is a New York City based E-commerce company since 2008, has thrived for over a decade as a key player in the supply chain industry. We are deeply entrenched in the supply chain, fostering robust relationships with vendors and brands across the United States. Our forte lies in sourcing and delivering quality tools, plumbing, hardware, and a wide spectrum of products to diverse customers, ranging from professionals to general consumers. We excel not just in providing quality products but in offering end-to-end supply chain solutions. Through strategic partnerships with renowned brands, we ensure seamless logistics, innovative sourcing, and collaborative growth, cementing our position as industry leaders dedicated to delivering excellence.
About the Position
Axon is seeking a highly motivated individual capable of working independently and eager to grow within our expanding company. The ideal candidate will be responsible for purchasing products based on demand and will support supply chain operations as an operations specialist.
Key responsibilities include vendor selection, vendor relations, cost improvement initiatives, and purchasing savings. The role also ensures adherence to company policies and compliance with all relevant local, state, and federal regulations.
This position offers broad exposure to brand partnerships and operational functions in the supply chain and E-commerce industry.
Key Responsibilities
Order & Issue Management: Manage daily order processing to ensure accuracy and consistency. Troubleshoot and resolve issues such as cancellations, returns, and discrepancies promptly and professionally.
Supplier Coordination: Communicate with suppliers to ensure timely deliveries and maintain inventory levels aligned with demand.
Vendor & Sales Relations: Act as the primary point of contact for current and prospective sales representatives, vendors, and distributors, ensuring compliance with marketplace policies and operational efficiency.
Process Optimization: Analyze and enhance procurement, order management, and inventory workflows. Identify inefficiencies, implement improvements, and streamline operations.
Inventory & Stock Monitoring: Collaborate with teams across departments and the warehouse to track inventory and maintain appropriate safety stock levels.
Cost Optimization: Identify cost-saving opportunities and enhance overall business operational efficiency.
Project Participation: Support and complete special projects and innovative initiatives as assigned.
Qualifications
Bachelor's degree
Excellent verbal and written communication skills
Strong collaboration, problem-solving, and negotiation abilities
Results-driven, with the ability to work cross-functionally to meet goals
Detail-oriented self-starter
Able to work under pressure
Creative thinker with a willingness to share new ideas
Preferred Qualifications
Experience in sourcing, vendor management, pricing negotiation, procurement, E-commerce, and operations
Familiarity with purchasing processes and key commercial terms (e.g., freight payables, Incoterms, and delivery terms)
Proficiency in Microsoft Excel and data visualization tools
Fluency in Mandarin is a plus
Location: Onsite in Manhattan, NYC
Salary: Starting at $50K+ base salary with performance-based bonuses (salary and compensation packages are negotiable based on experience and skill set)
Job Type: Full-Time (Monday-Friday, 9 AM-6 PM, with a 1-hour lunch break)
$50k yearly 4d ago
Tech Bar Analyst - Onsite IT Support Specialist
Tech Mahindra 4.3
San Francisco, CA jobs
A leading IT services provider is seeking a Tech Bar Analyst in San Francisco. The role involves assessing and resolving employee requests related to hardware and software issues. Candidates should possess a bachelor's degree and have over 5 years of relevant experience. Strong communication skills and the ability to support multiple OS environments, particularly MacOS, are essential. Comprehensive benefits including medical and paid time off are offered alongside a competitive salary between $50,000 and $55,000 annually.
#J-18808-Ljbffr
$50k-55k yearly 5d ago
Administrative Services Technical Support Specialist
Opengov 4.4
San Francisco, CA jobs
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Contribute to the existing knowledge base to support customer self-service and training.
Participate in scheduled training sessions to learn internal and proprietary technologies.
Utilizing AI tools to service more customers faster with higher quality.
Requirements and Preferred Experience:
Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
Interest in building strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI
Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $52K - $60K
Apply for this Job
$52k-60k yearly 1d ago
AI Product Specialist
Onestream Software 4.3
Grand Rapids, MI jobs
Employment Type: Full-Time
Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities.
The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities.
Primary Duties and Responsibilities
Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found.
Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants.
Participate in daily standups to cover the status of a product release cycle.
Participate in on call rotation.
Suggest product enhancements that can improve the overall user experience of our AI solutions.
Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies.
Contribute to existing solution guides, how-to guides, and other customer-facing documentation.
Contribute to the refinement of existing documentation management procedures
Contribute to the creation of test plans for new solutions.
Train new team members in how to fulfill the role of a product specialist.
Required Education and Experience
Bachelors Degree or similar work experience.
Experience with AI tools and frameworks.
Knowledge of machine learning algorithms, data analysis and programming.
Experience working in a cross-functional team.
Preferred Education and Experience
Experience with coding.
Experience working with a development team.
Knowledge, Skills, and Abilities
Must be a self-starter, continuously learning how our AI solutions work.
Excellent written and verbal interpersonal skills.
Interest in continuous learning opportunities as the AI space continues to evolve.
Comfortable with minimal direction.
Comfortable working in evolving processes.
Constantly seeks ways to improve existing processes with technology.
Interest in growing into other roles and opportunities in our team AI consulting, AI development.
Excellent organization, scheduling, project management, and multi-tasking skills.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ******************
Why Join The OneStream Team
Transparency around corporate structure, salary, and benefits.
Core value of customer success.
Variety of project work (not industry-specific).
Strong culture andcamaraderie.
Multiple training opportunities.
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Excellent Medical Plan.
Dental & Vision Insurance.
Life Insurance.
Short & Long Term Disability.
Vacation Time.
Paid Holidays.
Professional Development.
Retirement Plan.
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-TO1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$68k-85k yearly 1d ago
AI Product Specialist
Onestream Software 4.3
New York, NY jobs
Employment Type: Full-Time
Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities.
The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities.
Primary Duties and Responsibilities
Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found.
Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants.
Participate in daily standups to cover the status of a product release cycle.
Participate in on call rotation.
Suggest product enhancements that can improve the overall user experience of our AI solutions.
Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies.
Contribute to existing solution guides, how-to guides, and other customer-facing documentation.
Contribute to the refinement of existing documentation management procedures
Contribute to the creation of test plans for new solutions.
Train new team members in how to fulfill the role of a product specialist.
Required Education and Experience
Bachelors Degree or similar work experience.
Experience with AI tools and frameworks.
Knowledge of machine learning algorithms, data analysis and programming.
Experience working in a cross-functional team.
Preferred Education and Experience
Experience with coding.
Experience working with a development team.
Knowledge, Skills, and Abilities
Must be a self-starter, continuously learning how our AI solutions work.
Excellent written and verbal interpersonal skills.
Interest in continuous learning opportunities as the AI space continues to evolve.
Comfortable with minimal direction.
Comfortable working in evolving processes.
Constantly seeks ways to improve existing processes with technology.
Interest in growing into other roles and opportunities in our team AI consulting, AI development.
Excellent organization, scheduling, project management, and multi-tasking skills.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ******************
Why Join The OneStream Team
Transparency around corporate structure, salary, and benefits.
Core value of customer success.
Variety of project work (not industry-specific).
Strong culture andcamaraderie.
Multiple training opportunities.
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Excellent Medical Plan.
Dental & Vision Insurance.
Life Insurance.
Short & Long Term Disability.
Vacation Time.
Paid Holidays.
Professional Development.
Retirement Plan.
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-TO1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$68k-85k yearly 1d ago
AI Product Specialist
Onestream Software 4.3
Birmingham, MI jobs
Employment Type: Full-Time
Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities.
The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities.
Primary Duties and Responsibilities
Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found.
Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants.
Participate in daily standups to cover the status of a product release cycle.
Participate in on call rotation.
Suggest product enhancements that can improve the overall user experience of our AI solutions.
Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies.
Contribute to existing solution guides, how-to guides, and other customer-facing documentation.
Contribute to the refinement of existing documentation management procedures
Contribute to the creation of test plans for new solutions.
Train new team members in how to fulfill the role of a product specialist.
Required Education and Experience
Bachelors Degree or similar work experience.
Experience with AI tools and frameworks.
Knowledge of machine learning algorithms, data analysis and programming.
Experience working in a cross-functional team.
Preferred Education and Experience
Experience with coding.
Experience working with a development team.
Knowledge, Skills, and Abilities
Must be a self-starter, continuously learning how our AI solutions work.
Excellent written and verbal interpersonal skills.
Interest in continuous learning opportunities as the AI space continues to evolve.
Comfortable with minimal direction.
Comfortable working in evolving processes.
Constantly seeks ways to improve existing processes with technology.
Interest in growing into other roles and opportunities in our team AI consulting, AI development.
Excellent organization, scheduling, project management, and multi-tasking skills.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ******************
Why Join The OneStream Team
Transparency around corporate structure, salary, and benefits.
Core value of customer success.
Variety of project work (not industry-specific).
Strong culture andcamaraderie.
Multiple training opportunities.
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Excellent Medical Plan.
Dental & Vision Insurance.
Life Insurance.
Short & Long Term Disability.
Vacation Time.
Paid Holidays.
Professional Development.
Retirement Plan.
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-TO1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$68k-85k yearly 1d ago
AI Product Specialist
Onestream Software 4.3
Fort Lauderdale, FL jobs
Employment Type: Full-Time
Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities.
The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities.
Primary Duties and Responsibilities
Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found.
Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants.
Participate in daily standups to cover the status of a product release cycle.
Participate in on call rotation.
Suggest product enhancements that can improve the overall user experience of our AI solutions.
Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies.
Contribute to existing solution guides, how-to guides, and other customer-facing documentation.
Contribute to the refinement of existing documentation management procedures
Contribute to the creation of test plans for new solutions.
Train new team members in how to fulfill the role of a product specialist.
Required Education and Experience
Bachelors Degree or similar work experience.
Experience with AI tools and frameworks.
Knowledge of machine learning algorithms, data analysis and programming.
Experience working in a cross-functional team.
Preferred Education and Experience
Experience with coding.
Experience working with a development team.
Knowledge, Skills, and Abilities
Must be a self-starter, continuously learning how our AI solutions work.
Excellent written and verbal interpersonal skills.
Interest in continuous learning opportunities as the AI space continues to evolve.
Comfortable with minimal direction.
Comfortable working in evolving processes.
Constantly seeks ways to improve existing processes with technology.
Interest in growing into other roles and opportunities in our team AI consulting, AI development.
Excellent organization, scheduling, project management, and multi-tasking skills.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ******************
Why Join The OneStream Team
Transparency around corporate structure, salary, and benefits.
Core value of customer success.
Variety of project work (not industry-specific).
Strong culture andcamaraderie.
Multiple training opportunities.
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Excellent Medical Plan.
Dental & Vision Insurance.
Life Insurance.
Short & Long Term Disability.
Vacation Time.
Paid Holidays.
Professional Development.
Retirement Plan.
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-TO1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.