HCTec jobs

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. • Interact with customers to provide and process information in response to inquiries, concerns, and requests • Gather customer's information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Accurately process and record call transactions using a computer and designated tracking software • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and update • Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: • High school diploma is required. Associate or bachelor's degree is highly preferred. Certifications & Licenses: • Current valid State Drivers' License Key Qualifications: • Proper phone etiquette and effective listening skills • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar. • Knowledge of relevant software, computer applications and equipment • Knowledge of customer service principles and practices • Medical/clinical terminology is preferred, but not required • Must be able to sit for long periods of time • Position requires use of headset/microphone • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system • Familiarity with mobile device support (iPhone, Android, Windows Mobile) • Must be a team player and build good working relationships across all functions • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus • Need to be flexible, adaptable, and possess creative problem-solving skills • Perform other duties as assigned

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

Medasource is seeking a travel nurse RN Med Surg for a travel nursing job in Nashville, Tennessee. Job Description & Requirements Specialty: Med Surg Discipline: RN 36 hours per week Shift: 12 hours, nights Employment Type: Travel - 2 years of experience required - BLS, NIHSS required - 36 or 48 hours per week About Medasource Here at Medasource, the heartbeat of healthcare meets boundless opportunities! As a leading national healthcare consulting firm, we're dedicated to creating an unmatched experience for our consultants. We look for passionate individuals who not only embrace learning and adaptability but radiate excellence in the fast-paced world of healthcare. Ready to breathe new life into your healthcare career with Medasource? Let us be your compass in navigating success on your healthcare journey. Join our vibrant Clinical Services team and take your career to new heights! Best Places to Work in Healthcare, Modern Healthcare 2021 & 2022 Best in KLAS 2023 Offices in 35+ cities Benefits Vision benefits Medical benefits Dental benefits Referral bonus Holiday Pay Weekly pay

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Provides a full range of administrative support including word processing, record and file maintenance, mail distribution and telephone back-up. Typically reports to a Director or Manager. Travel required Qualifications Willing to travel to : Kingsport, TN (Main) Bristol, TN Greeneville, TN Rogersville, TN Sneedville, TN Big Stone Gap, VA Norton, VA Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

Artech is a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you. Below is a summary of the position. Job Description • 5 Years or more of recent customer SE Outside Plant Engineering Experience F1 & F2 Fiber Design (Underground, Buried, Aerial) • 5 Years or more of recent BSTCAD Design experience • Working knowledge of the customer SE OSPE Tool Suite OSPCM, JMS, AOTx, CFAS, PMTool, EWO, PLANET, FIG, CEEOT, OCALC, etc • 5 Years or more of customer SW Outside Plant Engineering Experience Less Than Ideal Candidate - Training Required: • 5 Years or more of recent OSPE Experience from others besides customer F1 & F2 Fiber Design (Underground, Buried, Aerial) • 5 Years or more of recent AUTO CAD design experience. • Working knowledge of OSPE Design Tools used by other companies other than customer. Qualifications • 5 Years or more of recent Outside Plant Engineering, F1 & F2 Fiber Design (Underground, Buried, Aerial) Experience . Additional Information URGENT REQUIREMENT ! ! ! SWIFT ACTION FROM CLIENT EXPECTED

The MS Recruiter is primarily responsible for locating, selecting, and placing candidates in HCTec's Managed Services business, as well as maintaining a robust pipeline of candidates. Additionally, this position is accountable for ensuring an efficient and positive recruitment and selection process for prospective Tier 1 and Tier 2 candidates. This position is located in our Winston-Salem, NC office and is a full-time in-office position. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. Needs Assessment, Sourcing and Pipelining • Creates positive, consultative relationships with hiring managers and other stakeholders to understand Managed Services position candidate profiles. • Develops HCTec Managed Services employee brand presence on appropriate sourcing platforms (e.g., Indeed, LinkedIn, Glassdoor) to attract talent in line with profile requirements. • Proactively reaches out to passive candidates to share HCTec value proposition, build excitement for Managed Services business, and generate interest. • Maintains pipeline and candidate records in appropriate Applicant Tracking System; generates regular reports and analyzes results to share feedback with stakeholders on time to hire, quality of hire, and sourcing. • Represents HCTec at hiring events, job fairs, and in community and workforce partnerships. • Generates creative sourcing and recruitment campaigns and strategies; Translates value proposition and campaign ideas to Marketing team and creative agency for execution. Recruiting and Selection • Hires quality candidates within agreed-upon timeframes and compensation ranges. • Builds relationships with prospective candidates through a polished and professional approach, competitive drive, and sense of urgency. • Determines applicant qualifications by sourcing applicants, screening and analyzing responses, verifying references, and comparing qualifications to job requirements. • Facilitates communication between the candidate and interview teams, ensuring a positive experience for both candidate and employer. • Serves as primary contact for candidate throughout the interview, selection, and hiring process, including answering questions, negotiating compensation, and presenting job offers. Assist candidates in answering questions they have related to the position including but not limited to payroll, benefits, time off, travel and holiday pay. • Hands off selected candidates as appropriate to HR team and hiring manager for onboarding. • Regular and reliable attendance. • Perform other duties as assigned. Additional Information: Customer Focus: • Positions primarily serves internal and external customers. KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Bachelor's Degree in Business, Marketing, Human Resources, Communications or other relevant field required. Experience: 3-5 years recruiting experience in IT field, specifically recruiting service center and credentialed technology professionals. Some experience working in an in-house corporate recruiting team preferred but not required. Working knowledge of technical positions and certifications. Healthcare experience helpful but not explicitly required. Certifications & Licenses: Valid State Drivers' License Skills and Abilities: Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. Job Specific Impact -- Decisions generally affect own job or assigned functional area. Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities' works closely with supervisors/manager who provides broad guidance and overall direction. Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts. Noise level in the work environment is typical for an office and/or hospital environment. Minimum overnight travel (up to 10%) by land and/or air. I have read the Recruiter-Managed Services job description and meet or exceed the qualifications to fulfill this position. I agree to follow the Company's policies, procedures and rules. I accept the responsibilities listed above and attest I am willing and able to perform these job functions with or without a reasonable accommodation.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Additional Information For more information, please contact Ashish ************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description The Project Engineer will manage daily control over large projects or a number of smaller capital projects which must be delivered to time and within budget. The role supports the continued necessary investment required for the site to stay competitive and also to support compliance investment proposals to ensure the site is in alignment to client standards and national regulatory standards and codes. JOB DETAIL · Comply with all Quality and Safety regulations, local and corporate policies and procedures. · Works closely with key stakeholder to determine and ensure project scope and scheduling. · Support CAD files, program backups, project files and engineering documentation in an organized manner. · Works with Technical services to produce the required validation documents: DS, IQ, OQ and PQ's. · Develop Technical Change Controls for all projects managed as required. · Develops with Customer input project briefs, User Requirements, Functional Specifications. · Supports the sites technical or business processes to support the sites Engineering Improvement programme and project ways of working. · Promotes a safe environment with equipment and process designs and comply with all client quality and safety procedures and national and local regulations. · Provide technical support and guidance to the operations team and attend production meetings, operations improvement meetings, and other departmental meetings as required. · Assesses project resources for engineering capacity / capability and where required assess, appoint, control and direct specific Contractors and Suppliers. · Acts as own planner / controller to produce schedules and detailed cost estimates and reports including full Tender Analyses · Qualifications Bachelor's degree in Engineering Discipline or equivalent. · 2-5 years' experience in a Project Engineering/Management Field. · Proficiency at leading projects in a team environment. · Working knowledge of AutoCAD, MS Excel 2007, MS Project 2007, and MS Word 2007. · Proven track record in a related engineering discipline · Working knowledge of capital project management techniques and tools. · A customer focus, team working, good communication skills and organizational skills are required. · Proficiency in utility project management such as chillers, air handling units, cooling towers etc. · The role requires a minimum education and experience level to ensure that projects teams can be led to success. · Experience in managing engineering and change related projects · Working Knowledge of cGMP, OSHA, NEC and EPA regulations. · 5+ years' experience in manufacturing environment · Working knowledge and programming experience and skills in the use of programmable logic controls, Visual Basic, and HMI/SCADA systems Additional Information Best Regards, Shobha Mishra ************

Job Details: Epic Application Analysts are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, documentation, and ongoing support of Epic applications. Responsibilities : Technical Support · Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing. · Use expertise to create critical, technical documentation of service requests. System Maintenance/Improvement · Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software. · Perform maintenance tasks which include, claim form modifications, clearinghouse edits, claims definition file updates, batch job configuration, remittances, work queue creation and modification (claim edit, charge review, follow-up, credit, etc.), payer/plan creation and modification, etc. Also, participate in development, execution, and sign-off of system testing. · Develop and maintain detailed documentation on system configurations and technical components. · Identify potential system enhancement needs and introduce best practice options for future state workflows and processes. Performs other duties as assigned. Client Support · Maintain regular communication with and collaborate with client support representatives, client's business community, and end users to ensure the system meets the client's business needs. · Provide application expertise to the client team and advisory groups to facilitate discussions and decisions. · Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements. Attendee panel closed Performs other duties as assigned.

The Office Manager is responsible for office management and general operational and administrative activities for the HCTec offices. This role will also provide support to the Senior Management and the HR Team, handling administration, projects, programs, communications and processes with speed, accuracy, and confidentiality. This job is a full-time in office position, located in Brentwood, TN. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. Office Management • Responsible for day-to-day administrative operations, including general office tasks, meeting preparation, and team member support • Manages front desk as the first point of contact for internal and external parties, thus, ensures a positive and professional visitor, caller, and employee experience • Teams with facility manager on the maintenance, alteration, and upkeep of the office • Manages and maintains inventory of office supplies/inventory for all offices • Manages various vendors for maximum efficiency and cost-effectiveness • Manages office events, calendars, and other projects as requested Administrative Support • Manages overall administrative activities, answering routine letters and inquiries; compose, prepare, and proofread correspondence, office memos, and reports while maintaining confidentiality • Assists with calendars, schedule travel, and meetings, in support of Senior Management and group events • Manages, prepares and submits expense reporting for Senior Management, as required • Create, organize, schedule, and facilitate presentation materials for team calls, and other management meetings • Assist with event calendars for all offices, coordinating with other team members to create an engaging environment • Lead agenda creation and logistics for corporate and community events, as well as with all sites to create and implement an ongoing focus on employee and community engagement • Administrative support to the HR team and executive team • Administer the travel and expense platform, giving and removing access as well as troubleshooting KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: • Bachelor's degree or any equivalent preferred. • Previous experience managing a small to mid-sized office environment with multiple locations. • Expert knowledge of MS Office suite. • Experience managing basic office functions and vendors, including shipping, facility maintenance, and meeting planning. • Regular and reliable attendance • Perform other duties as assigned Experience: Minimum 2 years of experience providing office management and administrative support to Senior Management team members.

Medasource is seeking a travel nurse RN Stepdown for a travel nursing job in Nashville, Tennessee. Job Description & Requirements Specialty: Stepdown Discipline: RN Duration: 13 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Must have: experience with Post-Op CABGs, vascular and general cardiac patient population. Must have knowledge of cardiac drips/titrations and electrolyte replacement. Must have experience with management of Chest Tubes, Epicardial Pacing Wires, and TR Bands. Procedures performed on unit: n/a Certifications Required: BLS, ACLS About Medasource Here at Medasource, the heartbeat of healthcare meets boundless opportunities! As a leading national healthcare consulting firm, we're dedicated to creating an unmatched experience for our consultants. We look for passionate individuals who not only embrace learning and adaptability but radiate excellence in the fast-paced world of healthcare. Ready to breathe new life into your healthcare career with Medasource? Let us be your compass in navigating success on your healthcare journey. Join our vibrant Clinical Services team and take your career to new heights! Best Places to Work in Healthcare, Modern Healthcare 2021 & 2022 Best in KLAS 2023 Offices in 35+ cities Benefits Vision benefits Medical benefits Dental benefits Referral bonus Holiday Pay Weekly pay

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Major Responsibilities: • Develop the floor, rack, overhead infrastructure, and fiber and copper connectivity layouts for multiple sites with technical design and evaluation services for owned, leased, and collocation data center facilities. • Project Management, Vendor Management, Project Coordination & Reporting • Responsible for the racking, cabling, and troubleshooting of equipment within the Data Center • Responsible for the operational inventory of all Data Center equipment in DCIM Tools (Aperture & DC Track) • Installs, maintains and troubleshoots Data Center IT Assets and Cabling Infrastructure • Knowledge and experience of providing Tier I / Breakfix Server & Network Support • Ability to provide remote leadership and direction within conference bridge environments • Interface with & guide vendors to troubleshoot and install related server & network equipment • Ensure all equipment is labeled in compliance with Client&S standards • Maintain work tools, copper, fiber and power cord inventory Additional Information Prashant Sharma, Recruitment Specialist Artech Information Systems LLC 360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960 Contact : ************ *******************************

Artech is a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job opening that may interest you. Below is a summary of the position. Job Description • 5 Years or more of recent customer SE Outside Plant Engineering Experience F1 & F2 Fiber Design (Underground, Buried, Aerial) • 5 Years or more of recent BSTCAD Design experience • Working knowledge of the customer SE OSPE Tool Suite OSPCM, JMS, AOTx, CFAS, PMTool, EWO, PLANET, FIG, CEEOT, OCALC, etc • 5 Years or more of customer SW Outside Plant Engineering Experience Less Than Ideal Candidate - Training Required: • 5 Years or more of recent OSPE Experience from others besides customer F1 & F2 Fiber Design (Underground, Buried, Aerial) • 5 Years or more of recent AUTO CAD design experience. • Working knowledge of OSPE Design Tools used by other companies other than customer. Qualifications • 5 Years or more of recent Outside Plant Engineering, F1 & F2 Fiber Design (Underground, Buried, Aerial) Experience . Additional Information URGENT REQUIREMENT ! ! ! SWIFT ACTION FROM CLIENT EXPECTED

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Provides a full range of administrative support including word processing, record and file maintenance, mail distribution and telephone back-up. Typically reports to a Director or Manager. Travel required Qualifications Willing to travel to : Kingsport, TN (Main) Bristol, TN Greeneville, TN Rogersville, TN Sneedville, TN Big Stone Gap, VA Norton, VA Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. • Take phone calls as directed/needed for client SLA's • Interact with customers to provide and process information in response to inquiries, concerns, and requests • Gather customer's information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Accurately process and record call transactions using a computer and designated tracking software • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates • Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service • Other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: • High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred Experience: • Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • Current valid State Drivers' License Skills and Abilities: • Proper phone etiquette and effective listening skills • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar • Knowledge of customer service principles and practices • Medical/clinical terminology is preferred, but not required • Must be able to sit for long periods of time • Position requires use of headset/microphone • Experience supporting software computer applications and equipment from a helpdesk environment • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system • Experience with mobile device support (iPhone, Android, Windows Mobile) • Must be a team player and build good working relationships across all functions • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus • Need to be flexible, adaptable, and possess creative problem-solving skills

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US and we welcome you to search the thousands of jobs in our cutting-edge GEM system for employment opportunities that fit your qualifications. Job Description: Looking for someone with CMMS experience. Will be cleaning up data base. Current system is in place that needs to be revamped from architectural structure of equip. set up and cleaned, scrubbed and updated. Preparing the system to go to a mobile platform. Ideal candidate will have implemented a CMMS preferably for a production or manufacturing facility. Database knowledge: various systems (MS SQL, Access) Level of knowledge/expertise 5+ years of experience Provides support for assigned databases responding to database and user problems. Proposing updates to database configurations in co-operation with application developers, addressing necessary performance and recoverability issues Creating database loads to be uploaded into the system . Knowledge of system and object level security. Skilled in troubleshooting techniques. Document processes and assist in training users of this system. Additional Information For more information, please contact Zane Himsworth ************ ********************************

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. • Interact with customers to provide and process information in response to inquiries, concerns, and requests • Gather customer's information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Accurately process and record call transactions using a computer and designated tracking software • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and update • Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: • High school diploma is required. Associate or bachelor's degree is highly preferred. Certifications & Licenses: • Current valid State Drivers' License Key Qualifications: • Proper phone etiquette and effective listening skills • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar. • Knowledge of relevant software, computer applications and equipment • Knowledge of customer service principles and practices • Medical/clinical terminology is preferred, but not required • Must be able to sit for long periods of time • Position requires use of headset/microphone • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system • Familiarity with mobile device support (iPhone, Android, Windows Mobile) • Must be a team player and build good working relationships across all functions • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus • Need to be flexible, adaptable, and possess creative problem-solving skills • Perform other duties as assigned

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description: · Looking for someone with CMMS experience. Will be cleaning up data base. · Current system is in place that needs to be revamped from architectural structure of equip. · set up and cleaned, scrubbed and updated. Preparing the system to go to a mobile platform. · Ideal candidate will have implemented a CMMS preferably for a production or manufacturing facility. · Database knowledge: various systems (MS SQL, Access) · Level of knowledge/expertise · 5+ years of experience Provides support for assigned databases responding to database and user problems. · Proposing updates to database configurations in co-operation with application developers, addressing necessary performance and recoverability issues · Creating database loads to be uploaded into the system . · Knowledge of system and object level security. · Skilled in troubleshooting techniques. · Document processes and assist in training users of this system. Qualifications Someone that had worked on an enterprise EAM/CMMS and manufacturing equipment. Additional Information For more information, please contact Shobha Mishra ************

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. • Take phone calls as directed/needed for client SLA's • Interact with customers to provide and process information in response to inquiries, concerns, and requests • Gather customer's information and determine the issue by evaluating and analyzing the symptoms • Deliver service and support to end-users, including via remote connection or over the Internet • Research required information using available resources • Follow standard processes and procedures • Accurately process and record call transactions using a computer and designated tracking software • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates • Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system • Follows proper escalation procedures as defined by management • Ensure customers receive prompt, accurate and courteous service • Other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: • High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred Experience: • Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience Certifications & Licenses: • Current valid State Drivers' License Skills and Abilities: • Proper phone etiquette and effective listening skills • Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar • Knowledge of customer service principles and practices • Medical/clinical terminology is preferred, but not required • Must be able to sit for long periods of time • Position requires use of headset/microphone • Experience supporting software computer applications and equipment from a helpdesk environment • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system • Experience with mobile device support (iPhone, Android, Windows Mobile) • Must be a team player and build good working relationships across all functions • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus • Need to be flexible, adaptable, and possess creative problem-solving skills