HDIS jobs - 29 jobs

Job Title:Medical Claims Examiner-Work From Home Job Type:Full Time FLSA Status:Non-Exempt/Hourly Grade:H Function/Department:Health Plan and Healthcare Services Reporting to:Team Lead/Supervisor - Operations Role Description:The Claims Examiner evaluates insurance claims to determine whether their validity and how much compensation should be paid to the policyholder. The Claims Examiner is responsible for reviewing all aspects of the claim, including reviewing policy coverage, damages, and supporting documentation provided by the policyholder. Roles & Responsibilities * Review insurance claims to assess their validity, completeness, and adherence to policy terms and conditions. * Collect, organize, and analyze relevant documentation, such as medical records, accident reports, and policy information. * Ensure that claims processing aligns with the company's insurance policies and relevant regulatory requirements. * Conduct investigations, when necessary, which may include speaking with claimants, witnesses, and collaborating with field experts. * Analyze policy coverage to determine the extent of liability and benefits payable to claimants. * Evaluate the extent of loss or damage and determine the appropriate settlement amount. * Communicate with claimants, policyholders, and other stakeholders to explain the claims process, request additional information, and provide status updates. * Make recommendations for claims approval, denial, or negotiation of settlements, and ensure timely processing. * Maintain accurate and organized claim files and records. * Stay updated on industry regulations and maintain compliance with legal requirements. * Provide excellent customer service, addressing inquiries and concerns from claimants and policyholders. * Strive for high efficiency and accuracy in claims processing, minimizing errors and delays. * Stay informed about industry trends, insurance products, and evolving claims management best practices. * Generate and submit regular reports on claims processing status and trends. * Perform other duties as assigned. Top of Form Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Top of Form Top of FormEducation * High School diploma or equivalent required Work Experience * Medical claims processing experience required, including use of claims processing software and related tools Competencies & Skills * Highly-motivated and success-driven * Exceptional verbal and written communication and interpersonal skills, including negotiation and active-listening skills * Exceptional analytical and problem-solving skills * Strong attention to detail with a commitment to accuracy * Ability to adapt to change in a dynamic fast-paced environment with fluctuating workloads * Basic mathematical skills * Intermediate typing skills * Basic computer skills * Knowledge of medical terminology, ICD-9/ICS-10, CPT, and HCPCS coding, and HIPAA regulations preferred * Knowledge of insurance policies, regulations, and best practices preferred Additional Qualifications * Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements * Ability to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work onsite or remotely from home. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: Remote

The Account Administrator provides operational assistance to commercial roadside programs and serves as the backup to the Account Executive(s). This position is responsible for data reporting, preparing presentations, and addressing client contact center complaints. The Administrator is also responsible for learning the functions of the Account Executive role to provide backup as necessary. Duties & Responsibilities Serves as a secondary point of contact for client management on multiple OEM and Business-to-Business RAPs. Provides operational guidance to internal and external stakeholder groups by functioning as the subject matter expert (e.g., Clubs, Contact Centers, Accounting, IT). Monitors client metrics and related trends. Responds to RAP client complaints or customer escalated issues as needed. Follows up on any RAP contact center needs or requirements. Analyzes and updates RAP case information to complete client billing and pay clubs. Provides support for client customer reimbursement of service as needed and reports trends to the Account Executive or Senior Account Executive. Performs other related duties, tasks, and requests as required. Requirements, Competencies, and Certifications: Awareness of strengths, limits, and areas to improve. Excellent interpersonal, oral, and written communication skills. Ability to analyze data to identify trends and actionable insights. Strong MS Office skills, proficient in PowerPoint, Word, and Excel. Ability to create and deliver presentations. Self-motivated and able to work in a fast-paced, dynamic, deadline-driven environment. Education & Experience: Bachelor's degree in Business, Marketing, Communications, or a related field of study. Minimum of one (1) to three (3) years of experience in a client support or customer service-related role, or similarly related experience. Hiring Range: $24.50 - $29.89 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience. AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

The Senior Client Services Partner leads engagements with a set of key club customers and is responsible for growing revenues and income through consultative selling and strategic account management. The Sr. Client Services Partner acts as the single point of contact with Clubs and is accountable for the club account success as defined by Club Satisfaction, Revenue from the Club, Margin/Income, additional business serviced at the club, and other applicable metrics. Duties & Responsibilities: Drives account planning and executive-level engagement at clubs, including and not limited to setting up monthly/quarterly reviews, disciplined follow-ups promptly through emails and correspondence, minutes of meetings after every call or meeting, and timely and disciplined coordination and follow-up within internal BSG team members to facilitate outcomes favorable to the club and BSG's success. Communicates status weekly to clubs and BSG leadership, following up on escalations, action items, and project commitments Provides consultative marketing/business intelligence support to client clubs and partners on the development, management, and deployment of custom analytical projects. Stewards a group of club accounts and leads the engagement with club executives and personnel. Works effectively with all organizational levels. Provides leadership and strategic planning in developing information-based marketing, technology, and business initiatives for client clubs and partners. Requires single or cross-business line integration of transaction-based data (e.g., travel, insurance, financial services, POS, membership). Develops execution plans for client initiatives, including requirement definition, timelines, testing, measurements, and production roll-out. Supports clubs during program execution, including results review, interpretation, and reporting on findings; or collaborates with outside providers on behalf of clubs or National departments on program deliverables. Scope and execute projects and programs for client clubs and partners, in partnership with practices and SME's. Develops and executes custom projects using multiple software applications, marketing tools, and techniques. Develops new customer club relationships or additional relationships with existing customer clubs or National Office departments by assessing needs and recommending solutions available through the Action Center. Identifies enhanced analytical or additional consulting services to improve client performance or strengthen business initiatives. Identifies new data sources or increase refresh frequency of data. Identify opportunities to add value by leveraging BSG Tools like Connect Suite, Engage, and Salesforce Marketing Cloud. Identifies, documents, collects, and shares client best practices that can be leveraged and applied to other clients and the Association. Requirements, Competencies, and Certifications: Collaborative team member who supports others' success and works effectively with BSG Leadership and cross-functional AAA teams Self-aware and receptive to feedback; demonstrates continuous improvement Communicates openly, shares ideas, and engages in clear, intentional dialogue Manages time effectively; anticipates obstacles, adjusts priorities, and keeps stakeholders informed Strong written and verbal communication skills Excellent interpersonal skills; adaptable and self-motivated in a fast-paced, deadline-driven environment Strong client relationship management skills with the ability to influence internal and external partners Skilled in data analysis with the ability to translate insights into actionable recommendations Advanced organizational and project management abilities; capable of independently managing multiple projects at varying stages. Education & Experience: Bachelor's degree in business management (sales or business development focus), marketing, or related field. Five (5) or more years' experience in sales, account management, or client relationship roles at services companies or in similar organizations. Knowledge and experience in marketing, digital marketing, and digital media are also required. Hiring Range: $67,750 - $84,010 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience. AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Schedule: Tuesday-Saturday 11:30am-8:00pm OR Sunday 9:30am-6pm, Monday-Thursday 11:30am-8pm This position is eligible for a $1500 sign-on bonus! Please see terms below. As an Insurance Agent II, you will sell and service Personal Lines Insurance products to members who contact us over the phone and online. This is a fully remote role, and the ideal incumbent will demonstrate an independent approach to daily responsibilities. Compensation: $23.75/ hour base pay, plus full benefits & incentive pay. Additional $1.75 per hour overnight differential on any hours worked between 10pm and 6am. Additional $0.85 per hour evening differential for any hours worked between 6pm and 10pm. Additional $0.75 per hour differential for working weekend hours. Differentials can be combined. What you will do: Insurance Sales Responsibilities: • Sell all insurance products and services, meeting or exceeding sales goals. • Compile coverage and rating information; confirm insurer's underwriting criteria, coverage and premium data. • Provide the member with product and premium proposals that best fit their needs, including packaging when applicable • Demonstrate initiative to develop leads and prospects by responding to referrals in a timely manner. • Participate in sales programs designed to develop insurance prospects; maintain prospect files in the Customer Relationship Management (CRM) system. • General knowledge of Life products, consistently making referrals to Life insurance Agents. Regulatory & Compliance Responsibilities • Develop familiarity with various insurance carrier products, services, technology and processes. • Follow all agency processes and procedures in quoting and binding coverage, as well as receipt and processing of all member payments. • Work with Quality Assurance and Underwriting departments to minimize error and omission exposures. • General knowledge of insurance practices, including the scope of an agent's authority. Member Service Responsibilities • Provide AAA Five Diamond service to all current and prospective AAA Insurance clients. • Services new Insurance accounts by processing payments, researching underwriting criteria and acting as liaison with Insurance Companies • Build professional relationships with clients, insurance company representatives, dealerships, real estate agents, etc., to ensure success of AAA Insurance and to broaden community knowledge of AAA Insurance products and services. • Offers and sell the AAA Northeast membership and its benefits to clients. Qualifications Education High School Diploma or GED required Associate's Degree preferred Experience 2+ years Insurance sales experience required Licenses and Certifications Valid Personal Lines License Upon Hire Required Valid Life Insurance License within 1 Year Required *Sign-on bonus terms: Any candidate who accepts a full-time, regular job as an Insurance Agent with AAA Northeast will be eligible to receive a $1500 sign-on bonus. This bonus will be issued in two installments, the first after successful completion of 3 months of employment and the second after successful completion of 6 months of employment. These bonus terms take effect on your first day of work. AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

The HRIS Analyst ensures accurate and compliant HR, payroll, and benefits data through meticulous entry, audits, and validation within the HRIS/HRMS. The role designs and maintains custom and standard reports, dashboards, and visualizations, aggregates complex workforce data, and applies predictive analytics to identify trends and support informed decisions. The position collaborates with stakeholders to define reporting requirements, fulfill ad-hoc requests, and present clear, actionable insights that improve data-driven processes and workforce management. What You'll Do Ensure accurate data entry including personnel, payroll, benefits and job-related information. Perform data audits and quality checks, resolve data discrepancies, and ensures compliance with privacy and legal requirements. Design, build, and maintain custom and standard reports, dashboards, and visualizations. Aggregate and analyze complex HR and workforce data, including payroll, talent management, engagement, and retention, to identify trends and patterns. Collaborate with HR business partners and business stakeholders to define reporting needs, key performance indicators (KPIs), and analytical requirements. Proactively identify opportunities for process improvement and efficiency gains through the effective use of analytic tools and reports. Respond to and fulfills ad-hoc reporting and data requests from leadership and other departments. Assist with system updates, testing, and troubleshooting related to reporting functionality. Develop and maintain documentation for reports and processes. Provide training to end-users to promote self-service analytics and improve data literacy. Assist in the development of predictive models to forecast workforce trends and mitigate potential risks. Perform additional duties as assigned. What You Bring Associate's degree in Computer Science, Information Technology, Human Resources, or a related field. Three (3) or more years' experience performing data analysis and reporting in human resources information management systems. Direct experience with UKG Pro data entry and associated reporting and analytics modules preferred Strong technical problem solving capabilities The ability to explain technical concepts to non-technical end users and customers. Strong Project management skills including the understanding of the key change management elements. The Hiring Range for this position is $67,750 - $84,000. This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position reflects competitive compensation based on market data, internal equity, and the role's skills and requirements. The compensation offered will depend on your qualifications and experience. AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

Job Title: Healthcare Collections Specialist Schedule: M-F 8am to 9pm EST Role Description: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables Roles & Responsibilities * Efficiently navigate multiple software systems while documenting current and confidential account information * Maintain a confidential and organized remote work environment * Assist in acquiring and updating debtors' contact information within client systems. * Handle inbound calls from patients seeking assistance with payment on their outstanding medical/healthcare accounts, offering suggestions for resource acquisition or negotiating payment arrangements compliant with the healthcare provider's guidelines * Initiate outbound calls to patients who have yet to establish payment or payment arrangements for resolving outstanding medical/healthcare bills, providing assistance and guidance on payment options * Collaborate effectively in a virtual team environment to meet daily and monthly productivity goals, focusing on call volume and collection targets * Operate within a virtual work setting, participating in weekly contests and incentives to maintain high motivation and engagement with patients to collect outstanding amounts Commit to staying up-to-date with collection laws and company compliance requirements, ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) while assisting patients * Comply with federal laws governing collection practices * Adhere to the company's established policies and procedures, as detailed in the Employee Handbook and the Employee Code of Conduct * Demonstrate an understanding of and active participation in the Corporate Compliance Program * Assist with additional projects as directed by management Preferred Educational Qualifications * High school diploma or equivalent is required Preferred Work Experience * Collection's experience is preferred * 6 months customer service experience Competencies & Skills * Proficiency in engaging and communicating with patients, colleagues, and management, whether in physical or remote virtual chat settings * Consistent demonstration of a courteous and professional demeanor * Self-discipline to remain focused on tasks, even with minimal supervision * Proactive and innovative approach to fulfilling job responsibilities * Skillful prioritization of multiple tasks through effective time management and organizational abilities * Strong PC proficiency, with a typing speed ranging from 30-40 words per minute About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job DescriptionDescription: About the Company: We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do remarkable things every day! Position Summary: AAA United States, Inc. is seeking a skilled Machinist-Class A to works within a team environment to install, repair, and align shipboard equipment while maintaining high standards for safety, quality, and efficiency. Essential Functions: Install shipboard equipment safely and productively in accordance with engineering specifications. Disassemble, diagnose faults, repair, and reassemble mechanical systems and equipment. Mark and measure installations to precise tolerances using calibrated equipment. Safely rig equipment while adhering to all OSHA and company safety standards. Perform inspections, identify potential issues, and implement corrective actions. Follow established work procedures and contribute to a culture of continuous quality improvement. Mentor and assist in developing the skills of fellow team members. Promote innovation and efficiency improvements within the department. Support waste reduction initiatives by controlling materials and consumables. Assist in maintaining department equipment and ensuring its proper care and use. Contribute actively toward the team goal of delivering vessels on time and to the highest quality standards. Maintain a clean, organized, and safe work area with tools and equipment properly stored and protected. Adhere to company guidelines for both on-site and off-site assignments. Perform work compliant with NAVSEA Standard Items when applicable. Travel to off-site work locations as required. Requirements: Minimum five (5) years of relevant trade experience, two (2) years of shipbuilding experience, comparable apprenticeship training, or one (1) year experience as a B-Class Outside Machinist. Demonstrated expertise in shaft alignment techniques, including the use of laser alignment systems and dial indicators. Working knowledge of machining procedures and mechanical systems. Strong mechanical aptitude and familiarity with ship terminology. Proven ability to interpret engineering drawings and job specifications. Ability to safely operate and set up fixed and portable machinery to meet precision tolerances. Competence in reading and understanding written instructions, short correspondence, and memos. Basic math skills, including the ability to use the metric system. Strong problem-solving skills and the ability to follow verbal and written directions with minimal supervision. Ability and willingness to travel for temporary off-site assignments, following company policy.

This position will oversee the Technology and Digital Services department's quality assurance, software engineering, IT architecture, communications, and technology governance. Under the general direction of the Chief Financial Officer, they will direct and oversee the strategic business engagement function, focusing on creating and sustaining strong business partnerships in advancing business success. Participates in strategic planning to identify and prioritize transformational business projects and enhancements. Establishes business requirements and engages in developing technical solutions, managing the business project life cycle, and meeting business expectations for technical, timeline, and financial deliverables. Ensures that business technology aligns with the business's strategic objectives and long-term needs. Creates, maintains, and enforces the technology architectural standards and develops best practices throughout the AAA technology environment. Duties & Responsibilities: Serves as the primary liaison to business leadership and is accountable for strong business engagement and satisfaction, including the development of business requirements needed to help the organization meet business goals. Champions the development of business engagement procedures, policies, standards, and controls needed to ensure strong business alignment and a maturing organizational capability. Manages project, quality assurance, software engineering, IT architecture, communications, and governance teams. Manages the project portfolio, including selection, prioritization, and control through a structured project intake process. Oversees the delivery of business projects and activities with strong partnerships with application development and quality assurance functions, both in-house and offshore. Provides expertise and leadership for large, complex business strategic projects. Develops and manages the department's budget in line with short- and long-term goals and objectives. Leads business case development for required initiatives in partnership with IT Business Operations and Application Development. Develops and maintains IT architectural standards and ensures compliance across all department projects. Ensures training plans incorporate the company's technology architectural standards. Liaises with business units and shepherds external stakeholders through the IT project process. Creates, owns, and tracks the software quality management strategy and process by adopting industry best practices suited to the organization. Develops project testing approaches and processes. Requirements, Competencies, and Certifications: Demonstrates strong organizational skills and exceptional attention to detail. Ability to effectively prioritize and manage multiple initiatives in a fast-paced, evolving environment. Stays current with emerging technologies and relevant industry trends. Demonstrates strong negotiation and influence skills. Exhibits effective leadership, mentoring, and interpersonal capabilities. Ability to inspire and motivate others toward shared goals and objectives. Demonstrates the ability to foster a strong, results-driven culture with a bias for action. Applies strong analytical, critical thinking, and problem-solving skills. Demonstrates excellent verbal, written, and presentation communication skills. Excels at working across organizational boundaries and building strong partnerships. Maintains professionalism in all interactions with internal and external stakeholders. Effectively navigates difficult situations and human relations issues with professionalism and respect. Demonstrates self-motivation with the ability to set priorities, meet deadlines, and deliver results. Education & Experience: Bachelor's degree in Business Administration or a related field. Eight (8) to twelve (12) years of experience in information technology. A minimum of five (5) years in a supervisory, senior-level, or senior project management role. Hiring Range: $154,830- $198,180 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience. AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model with three days in the office and two days at home (or wherever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

The Senior Consumer Insights Analyst is key in helping the company understand its members, consumers, and competitors through high-impact research. This position leads and manages market research projects from design to analysis, partnering with internal teams and external vendors to uncover actionable insights. The role supports strategic decision-making across the organization, including at the executive level, by delivering clear, data-driven recommendations. Ideal candidates are curious, analytical, and comfortable translating complex data into compelling stories that drive business improvement and enhance the member experience. Duties & Responsibilities: Leads the development of research specifications and plans in collaboration with business clients, Consumer Insights staff, and third-party vendors to generate actionable insights on member, consumer, and competitor behavior. Designs and executes primary and secondary market research projects, including methodology, data collection instruments, and analysis, ensuring alignment with business needs and budget constraints. Analyzes and interprets research data using statistical techniques, graphs, and charts; organizes and synthesizes findings into clear, impactful insights. Delivers research findings to all levels of management up to the CEO using a story-driven approach to convey methodology, results, and strategic recommendations. Acts as a strategic internal consultant, advising on research design, data interpretation, and application of insights across business lines. Partners with management to plan, schedule, and adapt research projects based on evolving criteria and organizational priorities. Supports other staff by reviewing project designs, offering guidance, and sharing best practices in research, analysis, and reporting. Identifies and implements improvements to department research processes and standards. Manages necessary project administration, including preparing MOUs, RFPs, proposals, and procurement documents. Requirements, Competencies, and Certifications: Proven ability to communicate insights in writing and presentations to audiences at all levels. Highly organized and self-motivated, with strong time management skills and the ability to thrive in a fast-paced, deadline-driven environment. Demonstrated analytical and statistical expertise, with experience applying advanced research techniques to primary and secondary data. Skilled in research design, data interpretation, and storytelling, with familiarity in methodologies that drive actionable business decisions. Technically proficient in statistical analysis tools, database management systems, and visualization software (e.g., Excel, SPSS, Qualtrics, Medallia). Education & Experience: Bachelor's degree in business, marketing, market research, or a related field, with at least 5 years of hands-on experience conducting and managing market research projects. Hiring Range: $78,040 - $98,330 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA Inc. is committed to paying competitively and equitably. The posted range for this position reflects competitive compensation based on market data, internal equity, and the position's skills and requirements. The compensation offered will depend on your qualifications and experience. AAA Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences. WHO WE'RE LOOKING FOR: Candidates with exceptional communication and sales skills who can generate new membership business and retain current members by using consultative sales and retention strategies while working within the Member Services call center. In exchange for your knowledge and expertise, we offer the following perks for Membership staff: - Commissions for membership sales, renewals and upgrades - Commissions on AAA Visa credit card sales - Option to work remote after training is complete (1-2 months) - A variety of career path opportunities to learn new skills and grow within AAA Minneapolis - Complimentary AAA Membership, discounts on travel & at the travel store - Referral bonus HOURS: Tues-Sat: 8:00am-4:30pm DUTIES AND RESPONSIBILITIES: Communicate membership features, and benefits to current and potential members to generate new membership sales, membership renewals, auto-renewals, upgrades, and associate add-ons. Recommend and educate members on additional products and services offered by AAA Minneapolis. Achieves and exceeds individual sales goals aligned with company productivity and revenue objectives. Takes action on inbound and outbound lead channels from membership, automotive, insurance, financial, and travel business. Completes work in accordance with department standard operating procedures. Generates revenue growth by using a consultative sales approach to retain current members and connect with lapsed members to reinstate membership status. Provide back-up to Emergency Roadside call center during peak periods. Acts as a subject matter expert regarding membership benefits and procedures. Performs other related duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or equivalent Minimum six months of proven sales or AAA Minneapolis experience required Minimum one year contact/call center experience required OTHER REQUIREMENTS Excellent communication and interpersonal skills via phone, email, and in person Solid analytical and problem solving skills Proficient in use of internet and web based technologies Ability to navigate multiple applications while speaking with customers or members

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY, NJ& FL. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements. Schedule: 2nd shift. Shift times range between 1:00pm-12:00am. This job requires a commitment to work a schedule that will include at least one weekend shift. Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming calls for roadside assistance on behalf of contracted automobile companies. Processes requests and gathers required information in order to provide timely service. Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales. What you will do: Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time. Provides information to members on road service policies and procedures. Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member's applications. Hourly rate: $19.00 - 20.00 per hour Qualifications Education High School Diploma or GED Required or 4 years of experience in lieu of degree Required Experience Customer Service experience Required and Call Center experience Preferred Licenses and Certifications Skills Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications.

The Software Engineer designs, builds, and supports cloud-native applications on AWS, contributing directly to application architecture, development, and reliability. This role focuses on hands-on software development, adherence to enterprise standards, and collaboration with cross-functional teams to deliver secure, scalable, and high-performing solutions. What You'll Do Develop and maintain backend and frontend applications using Java, Node.js, and React. Build, deploy, and support applications on AWS Develop and integrate CMS platforms and APIs Collaborate with product, UX, and engineering teams to deliver end-to-end solutions. Write clean, testable, and maintainable code. Participate in code reviews, design discussions, and technical problem-solving Troubleshoot and resolve application and production issues What You Bring Hands-on experience with Java and modern frameworks Experience building applications with Node.js and React Strong working knowledge of AWS (cloud-native development is a must) Experience developing or integrating Content Management Systems Understanding of APIs, databases, and modern SDLC practices Ability to work effectively in Agile or iterative development environments Nice to Have Experience with CI/CD pipelines and automated testing Familiarity with microservices or cloud-native architecture Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, and five (5) to seven (7) years of experience leading software, enterprise system support, and/or BU applications, infrastructure, or networks. Associate's degree in computer science, Information Technology, or a related field, and IT certification in ITIL, PMP, PMI, Lean, or a related certificate, and Seven (7) to nine (9) years of experience leading software, enterprise system support, and/or business unit applications, infrastructure, or networks. Hiring Range: $78,040 - $98,330 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position reflects competitive compensation based on market data, internal equity, and the role's skills and requirements. The compensation offered will depend on your qualifications and experience. AAA Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

The Finance Manager plays a critical leadership role in overseeing the Club's insurance financial operations, ensuring accuracy, compliance, and strategic alignment with organizational goals. This position is responsible for managing a high-performing accounting team, fostering professional development, and maintaining adherence to industry standards and Club values. The Finance Manager leads the preparation and analysis of financial statements, supports budgeting and forecasting efforts, and collaborates closely with the Financial Planning & Analysis (FP&A) team to deliver actionable insights across business lines and geographies. In addition to core accounting responsibilities, the role emphasizes continuous improvement, technical expertise, and proactive risk management. The Finance Manager serves as a key liaison for internal stakeholders, resolving discrepancies, enhancing systems and procedures, and maintaining vendor relationships. A strong commitment to professional growth and staying current with emerging financial practices is essential to success in this role. This role is especially well-suited for professionals with a strong accounting background in the insurance sector. Candidates who have worked within insurance finance teams will find their experience highly transferable, particularly in areas such as GAAP reporting, regulatory compliance, and financial analysis across complex business lines. Familiarity with insurance-specific accounting standards, budgeting cycles, and claims-related financial processes will be a distinct advantage. The ideal candidate brings not only technical expertise but also a strategic mindset-able to interpret financial data to support operational decisions, manage vendor relationships, and contribute to continuous improvement initiatives. If you've led accounting functions in an insurance organization and are ready to apply that knowledge in a dynamic, member-focused environment, this opportunity offers a rewarding next step. Leadership & Team Development Provides direct leadership to assigned team of accountants, ensuring proper staffing and training levels. Leads the team through daily operations in support of assigned business lines and Club-wide accounting operations. Provides guidance and knowledge-sharing to team for difficult or unusual tasks. Fully understands the in's and out's of the Club's accounting processes and procedures and can successfully teach new accountants as part of onboarding and growth/development. Focus on continuous development and building accounting and business knowledge, supporting a range of skill levels from senior to associate accountants. Proactively plans and coordinates team operations to leverage individuals' skillsets and develops subject matter experts across the team. Responsible for performance management including evaluations and counseling. With a full-year focus on employee development, providing regular and on-going performance feedback, coaching, training, and development to ensure high standards in all outputs in support of the business. Operates within the Club's mission statement, leadership values, and member interests. Will foster an environment of collaboration, teamwork, high engagement, and dedication from all employees to positively influence productivity and retention. Highlights and recognizes strong performance and output from individual contributors on a regular basis. Financial Reporting & Analysis Leads the process to generate and analyze monthly financial statements for Finance management. Manages the process of entries to general ledger accounts and ensures compliant and timely journal entries. Tracks monthly accruals, monitoring for accuracy/trends, and participates in year-end closing. Leads the team in supporting executive management with financial reports and ad hoc analysis based on trends, business needs, or other prioritization. Provides written analysis of large variances and identifies trends/discrepancies, with root-cause analysis. Proposes actionable steps to correct variances/discrepancies and outlines mitigation process to reduce variances in the future. Budgeting & Forecasting Support Collaborates with FP&A team and assigned business lines to optimize budgeting and forecasting. Identifies variances from budget, performs root-cause analysis, determines best action to correct, and informs senior management. Proactively anticipates business line needs and delivers relevant financial data to guide operational and strategic decisions. Collaborates with FP&A to ensure financial results are accurately reflected across geographies and business lines. Compliance, Controls & Process Improvement Works with internal stakeholders to resolve accounting discrepancies while upholding AAA Five Diamond Service Standards. Researches complex accounting issues and ensures adherence to internal policies and external standards such as GAAP. Identifies procedural gaps that could lead to fraud and recommends safeguards. Proposes improvements to accounting systems and practices to boost efficiency and accuracy. Professional Development & Industry Awareness Maintains professional and technical knowledge. Promotes a culture of learning by disseminating insights from industry developments to the broader team. Tracks emerging financial reporting practices and updates internal processes accordingly. Assesses when to use internal vs. external resources and advises leadership on cost-effective solutions. Evaluates and manages relationships with external service providers to support Club initiatives. Qualifications Education: Bachelor's in accounting required Certificates: CPA required Experience: 7+ years of accounting experience required 5+ years of experience preparing financial statements 4+ years of accounting experience supporting an insurance business 3+ years of experience developing and implementing internal procedures and controls 1-3 years of direct leadership Requirements: Advanced familiarity with the Microsoft Office platform of products required, particularly Excel. Excellent mathematical skills, analytical skills and reasoning ability required, with the ability to analyze procedures and make recommendations for enhancement. Ability to learn new financial systems and make recommendations to improve accounting processes and procedures. Ability to develop various models to analyze the cost / benefit of entering into a new business venture. Demonstrated customer service attitude required, with ability to build effective relationships with senior and staff accountants, along with all levels of senior management. Drive and persistence to handle technical accounting issues in a fast-paced/deadline-oriented environment.

The Solutions Architect, Microsoft Dynamics, is responsible for designing, developing, and implementing Microsoft Dynamics solutions to meet business requirements. This role collaborates with stakeholders to analyze needs, architect scalable solutions, customize and integrate Dynamics applications, and ensure optimal system performance. The position is a technical expert in Microsoft Dynamics with a deep understanding of business processes and the ability to deliver high-quality IT solutions. Duties & Responsibilities: Designs end-to-end solution architectures leveraging Dynamics 365 and Power Platform. Ensures solutions align with enterprise architecture standards and business goals. Leads technical design sessions and provides architectural guidance to the organization. Evaluates and recommends third-party tools and integrations. Designs, configures, and develops Power Apps (Canvas Apps) to deliver tailored business solutions and user experiences within the Dynamics 365 ecosystem. Utilizes Power BI to create data models, interactive dashboards, and visual reports that support analytics and informed decision-making across the organization. Collaborates with product owners, business analysts, and stakeholders to gather requirements and develop comprehensive technical and functional design documentation. Provides mentorship and technical leadership to junior Dynamics team members, actively participating in Agile/Scrum ceremonies and supporting demos and training sessions. Troubleshoot and resolve issues related to Dynamics 365 applications. Monitors performance and optimizes solutions for scalability and reliability. Maintains documentation for system configurations, customizations, and integrations. Knowledge, Skills, Abilities, and Other Characteristics Excellent problem-solving and analytical skills. Strong communication and stakeholder engagement abilities. Ability to work independently and in cross-functional teams. Drive to innovate and learn, keeping current with industry certifications. Proven expertise in solution architecture, enterprise application development, and integration of Dynamics 365 with Power Platform and Azure services. Advanced proficiency in C#, .NET, JavaScript, SQL Server, and RESTful APIs, with practical experience developing custom business solutions. Demonstrated skills in Power Apps (Canvas Apps), including UI/UX design, Power Fx, and a deep understanding of Canvas app development best practices. Education, Experience, & Certifications Bachelor's degree in Computer Science, Information Systems, or related field. Three (3) or more years of experience with Microsoft Dynamics 365 (CE, F&O, or Business Central), including solution architecture and enterprise application development. Microsoft certifications are highly desirable (Dynamics 365 Solution Architect Expert, Power Platform Developer Associate, and Azure Solutions Architect Expert). Experience with Power BI and DAX is a strong plus. Hiring Range: $109,000 - $138,000 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position reflects competitive compensation based on market data, internal equity, and the position's skills and requirements. The compensation offered will depend on your qualifications and experience. AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

We have multiple career opportunities for a Distribution Dispatcher to join our team! You will play an important part in the process of serving and helping customers, because without you, materials and personnel rarely get to where they need to be. Dispatching requires good communication skills, organization and a friendly personality. As a valued member of our team, your input is imperative to the success of any job at the worksite. If you enjoy working with people, pay close attention to detail, then dispatching is the right job for you! Without dispatchers working as the middle piece of the puzzle, jobs can't get done. You will be providing assistance to all Gas, Water, Wastewater and Shared Field Services personnel, service providers and supervision relative to daily work assignments, scheduling, customer relations, safety and emergency situations. The successful candidate will be required to work various shifts to include evening, overnight, weekend and holiday shifts to maintain 24/7 office coverage. You will be responsible for monitoring computer aided dispatching (CAD) system for work assignment and field status. Monitor and responds to field technician's issues and inquires on the dispatch radio and phone systems. Very important part of the role will be after Call Center business hours, assist with external customer calls for emergency gas, water and sewer situations to include leaks, overflows and service outages. Additionally, you will assist locate technicians, field personnel and service providers with utility service and main records and measurements utilizing ESRI (utility mapping tool) outside of Engineering business hours. Citizens Energy Group offers a competitive salary and great benefits including: Health, Dental & Vision Defined Benefit Pension Plan 401(k) Retirement Plan with company match Short-Term Incentive Plan (STIP) Health Savings Account (HSA) with company contribution Wellness Program Adoption and tuition assistance Employee Credit Union PTO and Paid Holidays Position eligible for hybrid work schedule Work Hours: Due to Dispatch being a 24/7 hour operation, applicants must be available to work A (first), B (second) or C (third) shifts, including nights, weekends and holidays on-site. Shifts may vary between 8, 10 and 12 hours. This position is eligible to participate in our remote work program after the onsite training period. Salary Minimum: 47,800, grade 5 If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!Responsibilities Essential Duties and Responsibilities: Recognizing and expediting the routing/notification of emergency orders to insure proper response (KPIs). Providing proper documentation or explanation when goals are not met. Initiating contact with outside agencies during various emergency events, including the Fire Department, Health Department and other utilities. Prioritizing and routing of customer and internally requested work orders to field personnel. Documenting service outages and initiating customer notifications through the Admin Tool. Respond to external customer calls addressing customer inquiries, complaints, and needs. Respond and initiate internal customer calls (Contact Center, Supervision, Crews, Servicemen) addressing work orders, routing, and staffing needs. Process back office work to include, but not limited to; Indiana 811 locate requests, wastewater reports, customer work order routing, response to customer and field employee calls and inquiry and the processing of improper International Fuel Gas Code compliance tag conditions. Fill in for Senior Dispatcher (overtime calls and emergency alerts/communications). Qualifications Required Qualifications: High School diploma or GED equivalent and/or combination of education and experience related to Human Relations and Communications Excellent written and oral communication skills Must be able to respond and react to changing work environments relating to workload management and utility emergency events. Must have the ability to work on-site, remotely or from home. Must maintain a suitable remote or homework environment during work hours. Flexibility to work various shifts that may include nights, weekends and holidays. Must participate in an on-call rotation and be available to work on-site or remote when on-call. Available to work a reasonable amount of overtime including extending hours. Must possess good organizational skills. Must pass and participate in the random Drug & Alcohol program in accordance with Pipeline Hazardous Material Safety Administrative 192 requirements. Familiar with Microsoft Office products, preferably Outlook, Excel and Word. Other Qualifications that are Helpful.... Minimum 3 years of experience in Customer Contact Center or equivalent experience. Dispatch experience preferred. Leadership experience preferred. Computer experience, including but not limited to, Microsoft Office, customer information service system, ESRI (mapping tool), Indiana 811, INFOR (Sewer Utility Software) and computer aided dispatching system (CAD). Computer experience, including but not limited to a Customer Information System (CIS), Geographic Information System (GIS), Maintenance Work Order applications (WAM, INFOR) and Computer-Aided Dispatching application (CAD). Ability to understand and experience to operate electronic equipment, such as a two-way radio communications system, telephone equipment. Posting Deadline: January 28, 2026 Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

The Regional Manager leads a remote team of AAA inspectors across North America and the Caribbean, ensuring consistent application of Diamond Rating standards and producing high-quality content for AAA databases. This role oversees operational workflows, technical development, customer service, and special projects, while driving continuous improvement and cross-departmental collaboration. The manager also represents the AAA brand externally and fosters strong relationships with internal stakeholders and industry partners through effective communication and leadership. Duties & Responsibilities: Leads the development, implementation, and communication of operational workflows and quality assurance tools, ensuring continuous process improvement and cross-departmental efficiency. Serves as the technical liaison for the department, providing business requirements to support system development. Ensures inspectors consistently apply Diamond Rating standards and policies, and manage performance through regular feedback, productivity tracking, and annual reviews. Conducts monthly one-on-one calls with remote inspectors and engages in consultative training opportunities. Oversees inspector scheduling and field reporting logistics to meet deadlines; hires, trains, and supports team members as needed. Collaborates with leadership to align on policy, share best practices, and contribute to budget planning and management. Responds to inquiries and appeals from properties, members, and clubs, maintaining strong relationships and clear communication. Conducts regular quality assurance rides and provides hands-on coaching, mentoring, and performance development for inspectors. Represents the AAA brand and Diamond Program through public speaking, media engagements, and industry events. Participates in consultative and consultative training to raise AAA Diamond Program awareness. Assists in planning and executing the Annual Inspection Summit and other leadership meetings. Supervises associate work output, performance, and provides feedback, coaching, and mentorship to promote growth and development in a positive work culture. Requirements, Competencies, and Certifications: Creates an environment of belonging where all team members feel safe and valued. Leverages individuals' strengths and effectively compensates for limitations, enabling the team to thrive. Knows when to be directive and when to step back and allow the group to decide. Set well-defined objectives and measures that align with the association and business line vision and strategy. Excellent verbal, written, and interpersonal communication skills. Listens and communicates technical topics to both technical and nontechnical audiences, tailoring style to audience needs. Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict, and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed. Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the organization. Empower associates to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback. Advanced knowledge of the hospitality and travel industries, such as guest expectations, existing/future trends, and brand relationships within the various consumer segments. Proven record of effectively identifying and measuring quality standards with respect to the hospitality industry. Experience developing and implementing internal communications/programs for employee education and engagement. Ability to engage and motivate people at all levels of the association and work effectively in cross-functional teams. Expert project management skills, along with the ability to multitask. Experience in creating compelling content using the basics of digital multimedia production, including photography and videos. Approximately 20% of travel is required. On-site attendance at AAA, Inc. offices for work-related events and meetings is required. Education & Experience: Bachelor's degree in hospitality management, Business Administration, or a related field required. Five (5) to seven (7) years of experience in hospitality or travel industry operations, with at least three (3) or more years in a leadership or management role. Proven experience managing remote teams and overseeing multi-regional operations. Familiarity with AAA Diamond Ratings or similar quality rating systems is highly desirable. Hiring Range: $78,040 through $98,330 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA Inc. is committed to paying competitively and equitably. The posted range for this position reflects competitive compensation based on market data, internal equity, and the position's skills and requirements. The compensation offered will depend on your qualifications and experience. AAA Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and we offer a hybrid work model with three days in-office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months Weekend Shift Differential: earn an additional 10% = $20.74 per hour Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided) Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure Advancement Opportunities What You Will Do: Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately. Maintain a compassionate and composed demeanor, especially during high-intensity calls. Relay critical information to the internal and external teams to expedite the dispatching process. Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements: Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need: Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability to provide excellent customer service and thrive in a high-volume call environment. Excellent communication skills, both verbal and written. Empathy and a strong desire to help those in distress. Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. Comprehensive understanding of maps, GPS systems, and traffic safety rules. Proficiency in Microsoft Teams and Outlook. High School diploma, GED or equivalent. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. Job Title: Healthcare Digital Mailroom Specialist Location: Chattanooga, TN facility Job Type: Full Time Schedule: FLSA Status: Non-Exempt/Hourly Grade: H Function/Department: Health Plan and Healthcare Services Reporting to: Team Lead - Operations Pay Range: $16.00 an hour Role Description: The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail. Candidate must be able to work in a production & quality driven environment. The principal duties for the position, but are not limited to: • Must have a valid driver's license • Pickup mail from post office as needed • Open and sort mail • Make photocopies • Work without constant supervision • Able to lift 5-20 lbs • Training will be provided, no experience needed Expected/Key Results • Complete tasks in accordance with metric guidelines Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education • High school diploma or equivalent required Additional Qualifications • Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends • Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements • Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.

The Business Product Manager is responsible for partnering with the AAA Inc. Roadside Assistance Program (RAP) to define technology roadmaps, prioritize product features, and oversee the lifecycle management of enterprise applications. This position collaborates with cross-functional teams and senior leadership to deliver high-impact solutions, drive change management, and ensure IT initiatives align with business objectives. The Business Product Manager leads strategic integration efforts, monitors product performance, and maintains expertise in market and industry trends to support continuous improvement. Duties & Responsibilities: Defines the RAP technology roadmap, goals, funding, and operating model in collaboration with the Director of RAP and Digital Technology. Conducts market research, user interviews, and competitive analysis to inform product decisions and prioritize features based on business value, customer impact, and technical feasibility. Collaborates with cross-functional teams and leads internal and vendor groups to deliver high-impact solutions, ensuring clear objectives, deliverables, and acceptance criteria. Monitors product performance using KPIs and analytics, and manages projects from concept through deployment with appropriate leadership, governance, and resources. Engages RAP leaders, AAA Clubs, vendors, and the Call Center and Technology Systems business to drive change management and enhance stakeholder communication throughout the product lifecycle. Influences senior leadership and partners to make strategic decisions, elevates risks and issues, and serves as Product Manager within a Scaled Agile Framework (SAFe) Agile Release Train. Leads the integration and scaling of Salesforce-based solutions across RAP business units, and ensures IT infrastructure and application support operate effectively with a focus on reliability and continuous improvement. Maintains detailed knowledge of market, consumer, technological, and industry trends, and adjusts plans based on environmental developments. Requirements, Competencies, and Certifications: Uses time effectively; anticipates obstacles, adjusts priorities as needs change, and keeps others informed of progress. Strong leadership skills, capable of leading by influence, and able to achieve desired goals and objectives while maintaining the respect and support of the organization. Ability to articulate a compelling, credible business case for information technology initiatives. Proven experience in project leadership, communications at different levels (business and IT audiences), conflict resolution, planning, organization, and management. Strong working knowledge of complex technical implementations and translations for end-user understanding. Ability to define and design product solutions tailored to business and technical requirements. Strong understanding of product discovery, MVP development, and go-to-market strategies. Education & Experience: Bachelor's degree in business administration, marketing, or computer science required, or equivalent combination of education and experience. Seven (7) or more years' experience in large, complex application implementations, product management, product planning, or equivalent experience related to product and software development cycles and engineering. Experience in Agile and SAFe environments, implementing and scaling Salesforce technologies. PROSCI Change Management Certification preferred. Hiring Range: $92,280 - $116,280 This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience. AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week. AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.