What does a head cashier do?
A head cashier is responsible for handling customer's payments efficiently and accurately. Head cashiers assist their colleagues in operating cashier's equipment and customer transactions. Their duties also include attending to a customer's inquiry about a product, processing the replacement of defective items, managing customer complaints, generating daily sales reports, monitoring supplies and inventories, ensuring enough cash for each register, and keeping all the register areas clean and organized. A head cashier should maintain exceptional customer service at all times to provide the best services and experience for the customers.
Head cashier responsibilities
Here are examples of responsibilities from real head cashier resumes:
- Manage jewelry stock and inventory balances accurately.
- Deliver excellent customer service by friendly greeting and assisting each customer with accurate cash handling and bagging groceries.
- Run cash register, bag groceries, and assist customers to their vehicles, as needed.
- Process information and merchandise through POS register system
- Maintain cleanliness and presentation of stock room and production floor by rotating inventory regularly.
- Monitor and review highly satisfy customer service rating during customer checkout through checkout surveys.
- Lead overall management operations of family-style Italian restaurant that recently celebrate 4th year of success in business for second store location.
- Monitor and review highly satisfy customer service rating during customer checkout through checkout surveys.
Head cashier skills and personality traits
We calculated that 16% of Head Cashiers are proficient in Customer Service, Quality Customer Service, and Store Operations. They’re also known for soft skills such as Communication skills, Customer-service skills, and Dexterity.
We break down the percentage of Head Cashiers that have these skills listed on their resume here:
- Customer Service, 16%
Provide outstanding customer service while retaining focus on merchandising products and ensuring that all available merchandise is available and displayed properly.
- Quality Customer Service, 14%
Provided quality customer service and performed tasks necessary to provide an excellent customer experience.
- Store Operations, 10%
Assisted in directing all store operations including staffing, personnel development, merchandising, inventory control, quality control and security.
- Help Support, 9%
Help support store shrink awareness program.
- Cleanliness, 7%
Managed Customer Service cleanliness, organized and maintained files, separated and inventoried all store items accordingly.
- Cash Handling, 6%
Maintained efficient front-end transactions and trained front-end associates on proper cash handling procedures.
"customer service," "quality customer service," and "store operations" are among the most common skills that head cashiers use at work. You can find even more head cashier responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a head cashier to have is communication skills. Their role and responsibilities require that "cashiers must pay attention to customers’ questions and explain pricing." Head cashiers often use communication skills in their day-to-day job, as shown by this real resume: "helped with loss prevention and store shrink.skills usedgreat organizational and communication skills. "
Customer-service skills. Many head cashier duties rely on customer-service skills. "cashiers must be courteous and friendly when helping customers.," so a head cashier will need this skill often in their role. This resume example is just one of many ways head cashier responsibilities rely on customer-service skills: "acted as a role model with customers and staff, and provide on-the-job training for new csr's. "
Dexterity. This is an important skill for head cashiers to perform their duties. For an example of how head cashier responsibilities depend on this skill, consider that "cashiers use their hands to operate registers and scan purchases." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a head cashier: "detect common signs of shop lifting, theft and other security risks and properly communicate to management and loss prevention. ".
Near vision. For certain head cashier responsibilities to be completed, the job requires competence in "near vision." The day-to-day duties of a head cashier rely on this skill, as "cashiers need to see well enough to scan items and process transactions accurately." For example, this snippet was taken directly from a resume about how this skill applies to what head cashiers do: "performed daily supervision of overall store operations. "
Patience. A commonly-found skill in head cashier job descriptions, "patience" is essential to what head cashiers do. Head cashier responsibilities rely on this skill because "cashiers must be able to remain calm when interacting with customers." You can also see how head cashier duties rely on patience in this resume example: "strengthened customer service skills and ability to maintain high level of patience. "
Physical stamina. Another skill commonly found on head cashier job descriptions is "physical stamina." It can come up quite often in head cashier duties, since "cashiers stand for long periods." Here's an example from a resume of how this skill fits into day-to-day head cashier responsibilities: "inventory control- physical inventory count, pull lists. "
The three companies that hire the most head cashiers are:
- Lowe's Companies860 head cashiers jobs
- Natural Grocers74 head cashiers jobs
- Sprouts Farmers Market64 head cashiers jobs
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Compare different head cashiers
Head cashier vs. Front end associate
A front end associate is responsible for processing payment transactions and handling the cash register for the customers. Front end associates inspect the quality of the items, including the labeling, and call for a replacement for any defects immediately. They also respond to the customers' inquiries and concerns, escalate high-level complaints, and issue refunds as necessary. A front end associate verifies the sales reports within the cash register and resolves balance discrepancies before submitting to the attending supervisor.
While similarities exist, there are also some differences between head cashiers and front end associate. For instance, head cashier responsibilities require skills such as "store operations," "help support," "cash handling," and "good communication." Whereas a front end associate is skilled in "kids," "service desk," "store merchandise," and "kroger." This is part of what separates the two careers.
Front end associates tend to reach similar levels of education than head cashiers. In fact, front end associates are 0.4% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Head cashier vs. Customer service clerk
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Each career also uses different skills, according to real head cashier resumes. While head cashier responsibilities can utilize skills like "store operations," "help support," "cleanliness," and "good communication," customer service clerks use skills like "basic math," "math," "customer satisfaction," and "customer interaction."
On average, customer service clerks earn a higher salary than head cashiers. Some industries support higher salaries in each profession. Interestingly enough, customer service clerks earn the most pay in the retail industry with an average salary of $31,999. Whereas head cashiers have higher pay in the retail industry, with an average salary of $28,905.customer service clerks earn similar levels of education than head cashiers in general. They're 0.4% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Head cashier vs. Customer service associate/cashier
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
The required skills of the two careers differ considerably. For example, head cashiers are more likely to have skills like "store operations," "help support," "cleanliness," and "good communication." But a customer service associate/cashier is more likely to have skills like "math," "basic math," "sales transactions," and "service desk."
When it comes to education, customer service associate/cashiers tend to earn similar degree levels compared to head cashiers. In fact, they're 0.0% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Head cashier vs. Cashier/merchandiser
Types of head cashier
Updated January 8, 2025
