A head cashier is responsible for handling customer's payments efficiently and accurately. Head cashiers assist their colleagues in operating cashier's equipment and customer transactions. Their duties also include attending to a customer's inquiry about a product, processing the replacement of defective items, managing customer complaints, generating daily sales reports, monitoring supplies and inventories, ensuring enough cash for each register, and keeping all the register areas clean and organized. A head cashier should maintain exceptional customer service at all times to provide the best services and experience for the customers.

Head Cashier Responsibilities

Here are examples of responsibilities from real head cashier resumes representing typical tasks they are likely to perform in their roles.

  • Manage jewelry stock and inventory balances accurately.
  • Deliver excellent customer service by friendly greeting and assisting each customer with accurate cash handling and bagging groceries.
  • Run cash register, bag groceries, and assist customers to their vehicles, as needed.
  • Process information and merchandise through POS register system
  • Maintain cleanliness and presentation of stock room and production floor by rotating inventory regularly.
  • Monitor and review highly satisfy customer service rating during customer checkout through checkout surveys.
  • Lead overall management operations of family-style Italian restaurant that recently celebrate 4th year of success in business for second store location.
  • Monitor and review highly satisfy customer service rating during customer checkout through checkout surveys.

Head Cashier Skills and Personality Traits

We calculated that 16% of Head Cashiers are proficient in Customer Service, Quality Customer Service, and Store Operations. They’re also known for soft skills such as Communication skills, Customer-service skills, and Dexterity.

We break down the percentage of Head Cashiers that have these skills listed on their resume here:

  • Customer Service, 16%

    Provide outstanding customer service while retaining focus on merchandising products and ensuring that all available merchandise is available and displayed properly.

  • Quality Customer Service, 14%

    Provided quality customer service and performed tasks necessary to provide an excellent customer experience.

  • Store Operations, 10%

    Assisted in directing all store operations including staffing, personnel development, merchandising, inventory control, quality control and security.

  • Help Support, 9%

    Help support store shrink awareness program.

  • Cleanliness, 7%

    Managed Customer Service cleanliness, organized and maintained files, separated and inventoried all store items accordingly.

  • Cash Handling, 6%

    Maintained efficient front-end transactions and trained front-end associates on proper cash handling procedures.

"customer service," "quality customer service," and "store operations" aren't the only skills we found head cashiers list on their resumes. In fact, there's a whole list of head cashier responsibilities that we found, including:

  • Communication skills can be considered to be the most important personality trait for a head cashier to have. According to a head cashier resume, "cashiers must pay attention to customers’ questions and explain pricing." Head cashiers are able to use communication skills in the following example we gathered from a resume: "helped with loss prevention and store shrink.skills usedgreat organizational and communication skills. "
  • While it may not be the most important skill, we found that many head cashier duties rely on customer-service skills. This example from a head cashier explains why: "cashiers must be courteous and friendly when helping customers." This resume example is just one of many ways head cashiers are able to utilize customer-service skills: "acted as a role model with customers and staff, and provide on-the-job training for new csr's. "
  • Dexterity is also an important skill for head cashiers to have. This example of how head cashiers use this skill comes from a head cashier resume, "cashiers use their hands to operate registers and scan purchases." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "detect common signs of shop lifting, theft and other security risks and properly communicate to management and loss prevention. "
  • In order for certain head cashier responsibilities to be completed, the job requires the skill "near vision." According to a head cashier resume, "cashiers need to see well enough to scan items and process transactions accurately." As an example, this snippet was taken directly from a resume about how this skill applies: "performed daily supervision of overall store operations. "
  • As part of the head cashier description, you might find that one of the skills that might be helpful to the job is "patience." A head cashier resume included this snippet: "cashiers must be able to remain calm when interacting with customers." This skill could be useful in this scenario: "strengthened customer service skills and ability to maintain high level of patience. "
  • Another skill commonly found on head cashier resumes is "physical stamina." This description of the skill was found on several head cashier resumes: "cashiers stand for long periods." Here's an example from a resume of how this skill could fit into the day-to-day head cashier responsibilities: "inventory control- physical inventory count, pull lists. "
  • See the full list of head cashier skills.

    The three companies that hire the most prestigious head cashiers are:

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    What Front End Associates Do

    A front end associate is responsible for processing payment transactions and handling the cash register for the customers. Front end associates inspect the quality of the items, including the labeling, and call for a replacement for any defects immediately. They also respond to the customers' inquiries and concerns, escalate high-level complaints, and issue refunds as necessary. A front end associate verifies the sales reports within the cash register and resolves balance discrepancies before submitting to the attending supervisor.

    In this section, we compare the average head cashier annual salary with that of a front end associate. Typically, front end associates earn a $562 higher salary than head cashiers earn annually.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both head cashiers and front end associates positions are skilled in customer service, quality customer service, and cleanliness.

    As far as similarities go, this is where it ends because a head cashier responsibility requires skills such as "store operations," "help support," "cash handling," and "good communication." Whereas a front end associate is skilled in "kids," "service desk," "store merchandise," and "kroger." So if you're looking for what truly separates the two careers, you've found it.

    Front end associates tend to reach similar levels of education than head cashiers. In fact, front end associates are 0.4% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

    What Are The Duties Of a Customer Service Clerk?

    A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.

    Now we're going to look at the customer service clerk profession. On average, customer service clerks earn a $2,423 higher salary than head cashiers a year.

    A similarity between the two careers of head cashiers and customer service clerks are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "quality customer service," and "cash handling. "

    But both careers also use different skills, according to real head cashier resumes. While head cashier responsibilities can utilize skills like "store operations," "help support," "cleanliness," and "good communication," some customer service clerks use skills like "basic math," "math," "customer satisfaction," and "customer interaction."

    On average, customer service clerks earn a higher salary than head cashiers. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer service clerks earn the most pay in the retail industry with an average salary of $31,999. Whereas, head cashiers have higher paychecks in the retail industry where they earn an average of $28,905.

    On the topic of education, customer service clerks earn similar levels of education than head cashiers. In general, they're 0.4% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

    How a Customer Service Associate/Cashier Compares

    A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

    The third profession we take a look at is customer service associate/cashier. On an average scale, these workers bring in lower salaries than head cashiers. In fact, they make a $4,210 lower salary per year.

    Using head cashiers and customer service associate/cashiers resumes, we found that both professions have similar skills such as "customer service," "quality customer service," and "cash handling," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from head cashiers resumes, they are more likely to have skills like "store operations," "help support," "cleanliness," and "good communication." But a customer service associate/cashier might have skills like "math," "basic math," "sales transactions," and "service desk."

    When it comes to education, customer service associate/cashiers tend to earn similar education levels than head cashiers. In fact, they're 0.0% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of a Cashier/Merchandiser

    The fourth career we look at typically earns lower pay than head cashiers. On average, cashiers/merchandiser earn a difference of $1,375 lower per year.

    According to resumes from both head cashiers and cashiers/merchandiser, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "quality customer service," and "cleanliness. "

    While some skills are shared by these professions, there are some differences to note. "store operations," "help support," "cash handling," and "good communication" are skills that have shown up on head cashiers resumes. Additionally, cashier/merchandiser uses skills like store shelves, planograms, excellent guest, and pallet jack on their resumes.

    The average resume of cashiers/merchandiser showed that they earn similar levels of education to head cashiers. So much so that the likelihood of them earning a Master's Degree is 0.1% less. Additionally, they're less likely to earn a Doctoral Degree by 0.1%.