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Head clerk skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical head clerk skills. We ranked the top skills for head clerks based on the percentage of resumes they appeared on. For example, 23.1% of head clerk resumes contained sales floor as a skill. Continue reading to find out what skills a head clerk needs to be successful in the workplace.

15 head clerk skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how head clerks use sales floor:

Trained and supervised cashiers and sales floor associates on proper customer service and inventory management.
Reorganized merchandise on sales floor, controlled inventory in back room, ordered merchandise for reset.

2. Basic Math

Here's how head clerks use basic math:

Perform arithmetic to verify calculations using basic mathematical functions.
Required basic mathematical skills and some customer service experience.

3. Customer Inquiries

Here's how head clerks use customer inquiries:

Provide customer service by greeting and assisting customers; responding to customer inquiries and complaints.
Provided customer service via telephone or face-to-face by resolving customer inquiries, and directing patrons to appropriate management, when necessary.

4. Cash Management

Here's how head clerks use cash management:

Cash management; ensure all tills and safe balance.
Opened and closed store while handling cash management.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how head clerks use customer service:

Supervised customer service area* Scheduled front end employees* Provided funds as needed for checkers* Did nightly deposits
Utilized advanced customer service skills in everything from special ordering to problem solving.

6. Sales Promotions

Here's how head clerks use sales promotions:

Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Developed and strengthened partnership with new and existing vendors and sales reps Coordinated sales promotion activities.

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7. Math

Here's how head clerks use math:

Develop and deliver activities that introduce math and literacy concepts.
Honed in on and strengthened problem solving, quick thinking, and math skills.

8. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how head clerks use product knowledge:

Provide customers with excellent customer service and product knowledge to deliver a superior shopping experience.
Greeted and acknowledged every customer; sharing product knowledge and making recommendations.

9. Front End

Here's how head clerks use front end:

Prepared daily schedules for staff to assure maximum front end coverage at all times.
Operate front end equipment - registers, calculators, telephones, and copy machines.

10. Groceries

Here's how head clerks use groceries:

Showed excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Facilitated customer service by ringing up groceries and operating cash register.

11. Store Operations

Here's how head clerks use store operations:

Assist SM and ASM in day to day store operations.
Managed store operations in the absence of the store manager.

12. Inventory Control

Here's how head clerks use inventory control:

Performed inventory control, merchandise write-offs, inventory adjustments.
Performed ordering of products and implemented inventory controls.

13. Customer Complaints

Here's how head clerks use customer complaints:

Supervised night crew and maintenance crew; resolved customer complaints and security issues.
Be courteous and helpful with all customer complaints and returns.

14. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how head clerks use service desk:

Worked busy 2-counter service desk providing superior customer service.
Head Cashier Promoted to Cash Office Employee responsible for balancing the books Service Desk, refunds, exchanges, phone operator

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how head clerks use bank deposits:

Performed electronic bookkeeping tasks including sales logging, collection of all monies for bank deposits, and reconciling daily balance sheet.
Perform till set ups, audits, bank deposits, reconciliation reports and store closing procedures.

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List of head clerk skills to add to your resume

The most important skills for a head clerk resume and required skills for a head clerk to have include:

Sales Floor
Basic Math
Customer Inquiries
Cash Management
Customer Service
Sales Promotions
Math
Product Knowledge
Front End
Groceries
Store Operations
Inventory Control
Customer Complaints

Service Desk
Bank Deposits
Checker
Cash Drawers
POS
Telephone Calls
Purchase Orders
Computer System
Building Displays
Assist Store
Taking Inventory
Customer Orders
Grocery Store

Customer Relations
Store Sales
Inventory Management
PowerPoint
Sales Associates
Loss Prevention
Credit Card Transactions
Retail Store
Customer Issues
Management Position
Store Policies

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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