How To Become A Head Customer Service Representative: What It Is and Career Path

What is a head customer service representative and how to become one

Updated January 8, 2025

3 min read

The average head customer service representative salary is $154,120. The most common degree is a bachelor's degree degree with an business major. It usually takes 6-12 months of experience to become a head customer service representative. Head customer service representatives with a Certified Management Accountant (CMA) certification earn more money. Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreHead Customer Service RepresentativeUS Average

Salary

9.0

Avg. Salary $154,120

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.8

Race

American Indian and Alaska Native 0.68%

Asian 6.66%

Black or African American 13.17%

Hispanic or Latino 19.14%

Unknown 5.21%

White 55.14%

Gender

female 77.70%

male 22.30%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a head customer service representative

Explore head customer service representative education requirements

Most common head customer service representative degrees

Bachelor's

35.6 %

High School Diploma

27.0 %

Associate

23.2 %

Start to develop specific head customer service representative skills

Skills	Percentages
ATM	8.97%
Loan Payments	5.86%
Customer Complaints	5.76%
Bank Products	5.45%
Cash Drawers	4.15%

Complete relevant head customer service representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New head customer service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a head customer service representative based on U.S. Bureau of Labor Statistics data and data from real head customer service representative resumes.

Research head customer service representative duties and responsibilities

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist with orders from POS devices.
Balance the vault on a daily basis, turn over ATM to the next business day along with replenishing the ATM.
Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.

Prepare your head customer service representative resume

When your background is strong enough, you can start writing your head customer service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a head customer service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable head customer service representative resume templates

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