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Assistant Technical Services Delivery Manager
CG Tech Services, Inc. 4.2
Remote head of academic technology job
CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We're looking for humble, motivated, and emotionally intelligent people to join our team.
Because we're growing, we're looking for an experienced Remote Assistant Technical Services Delivery Manager to help lead our team of technicians at CG Tech Services. You must be able to work in a fast‑paced environment and demonstrate extraordinary attention to detail.
About the role:
The Assistant Technical Services Delivery Manager, a fully remote role, will serve as the key liaison between our technical team and the Technical Services Delivery Manager, ensuring smooth communication and efficient resolution of technical queries and escalations. This role combines leadership with hands‑on technical expertise, requiring the ability to step in at Level 2 or Level 3 support when needed. You will actively monitor and manage our PSA system, oversee ticket flow across service boards, and ensure timely responses to client needs. In addition, you'll contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives.
This is a full‑time position of 40‑50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities.
This is an awesome opportunity for someone who:
Loves a faster‑paced, no‑drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
Is extremely detail‑oriented and appreciates people who take an organized, systematic approach to achieve success.
Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company's success, direction, and growth.
Is a quick, self‑motivated learner who wants to work for a company that will invest in their education.
Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long‑term.
Responsibilities:
Ticket & Service Board Management: Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs.
Technical Escalation & Support: Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies.
Client Interaction: Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery.
Project Participation: Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines.
Team Coordination: Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement.
Process Optimization: Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction.
Knowledge Sharing: Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution.
Skills:
Service‑oriented, collaborative approach to client and teammate relationships.
Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience.
Must be detail‑oriented; provide consistent and timely follow‑through and documentation.
Exemplary customer service skills, preferably with experience supporting external clients.
Ability to work under deadline and on schedule and to plan work so that it is completed on time.
Able to take the lead when needed, accept direction and feedback, and function as a member of a team.
Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8‑5) and some after hours for emergencies, projects, or maintenance.
Qualifications / Preferred Experience:
The ideal candidate will possess a deep understanding of Windows environments, server management, and networking equipment. This role is critical as you will serve as an escalation point for complex technical issues, sharing innovative solutions and best practices with the team while ensuring top‑tier service delivery to our clients.
Technical Expertise:
Strong Level 2/3 technical skills in Windows Server environments (Active Directory, DNS, DHCP).
Experience with virtualization technologies (VMware, Hyper‑V) and networking fundamentals (TCP/IP, routing, switching, firewalls).
Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools.
Experience:
Minimum 5+ years in technical support roles, including hands‑on troubleshooting and project work.
Prior experience managing ticket queues and service boards in a PSA system (e.g., ConnectWise, Autotask).
Leadership & Communication:
Ability to coordinate technical teams and act as a trusted escalation point.
Excellent communication skills for client‑facing interactions and internal collaboration.
Certifications:
Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable.
Other Attributes:
Strong organizational skills, attention to detail, and a proactive approach to problem‑solving.
Comfortable working remotely while maintaining alignment with Seattle business hours (8 AM - 6 PM PST).
Other Requirements:
You will need to provide your own computer that is running Windows 11.
Allow us to install software on your computer that keeps it up to date with security patches and anti‑virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
Having a consistent power supply is essential.
Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback.
Have internet access of at least 30 Mbps download and 30 Mbps upload speeds to work with our systems.
Having two monitors/screens is highly recommended.
Cultural Fit Considerations:
As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ team members and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity important to our team and clients.
Equal Employment Opportunity Policy:
We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.
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$81k-107k yearly est. 2d ago
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Managing Director, Technical Operations
Airlines 4.2
Remote head of academic technology job
JOB #: 25-04 TITLE: Managing Director, Technical Operations GRADE: EXEMPT DIVISION/DEPARTMENT: Safety & Operations REPORTS TO: Vice President, Safety & Technical Operations
This is a comprehensive role that directs and manages the activities of A4A in areas of engineering and maintenance. The Managing Director provides strategic leadership and coordination for member technical issues, regulatory comment consolidation and oversight of the Engineering, Maintenance and Materiel Council (EMMC), including its subordinate committees, such as the Airworthiness Committee and Maintenance Safety Committee, industry groups and networks. The role also serves as a key liaison with the FAA and other regulatory bodies, OEMs and industry stakeholders.
DUTIES & RESPONSIBILITIES
Monitor and analyze U.S. and international regulatory and legislative developments affecting member technical operations while providing strategic advice and facilitating consensus responses to proposed rulemaking, including airworthiness directives and safety initiatives
Coordinate the EMMC strategy and work plan in response to objectives and significant emerging issues
Enhance member access to FAA and other regulatory authorities with oversight of technical operations
Responsible for A4A's partnership with Aviation Week in presenting the annual "MRO Americas" conference and exhibition
Responsible for the annual A4A-produced Nondestructive Testing Forum
Support the development and implementation of industry standards, such as ATA specifications and other technical guidance documents
SKILLS/REQUIREMENTS
Bachelor's degree in engineering (preferred) or aviation related field
Diverse aviation experience including 10 or more years of experience with a major airline-at least five in technical operations
Ability to navigate complex environments, build consensus and achieve goals effectively
Ability to build and maintain relationships within A4A staff, members, FAA, OEMs and other aviation stakeholders, while interacting effectively with executive-level staff from government and private sectors
Exceptional analytical, problem-solving and strategic planning capabilities
Excellent public speaking and written communication skills with an ability to develop and deliver persuasive messages to a variety of audiences
Experience planning and executing large events
Experience managing cross-functional teams and leading collaborative initiatives to success
Proficiency in Microsoft Office suite
Political acumen and adaptability
WORK ENVIRONMENT
If approved by department supervisors, A4A employees have the option to work from home on Fridays. All employees are expected to work in the office Monday through Thursday.
SALARY INFORMATION
The annual salary range for this position is $180,000 to $200,000. Typically, new hires are brought into the organization at a salary between the minimum and midpoint for the role, depending on experience, qualifications and internal equity.
COMPETITIVE BENEFITS
Choice of medical plans plus free life, dental, and vision coverage. 401(k) with matching contributions, airline travel privileges, a tuition reimbursement plan and 12 weeks of fully paid parental leave.
HOW TO APPLY
Interested applicants should send a cover letter, resume, and salary requirements to ***************, attention JOA# 25-04.
EEO #J-18808-Ljbffr
$180k-200k yearly 5d ago
Director, AI Solutions GTM & Growth (Remote)
Instacart 4.9
Remote head of academic technology job
A leading grocery delivery service is seeking a Director for AI Solutions Strategy & Planning to lead the go-to-market strategy for AI-driven solutions. The role involves cross-functional collaboration to drive adoption of innovative offerings. Ideal candidates should have over 8 years of experience in strategy and product commercialization. This position offers competitive compensation with flexible remote work options.
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$144k-179k yearly est. 2d ago
Remote Managing Director - Financial Services Firm
Fricke Recruiting
Remote head of academic technology job
A national financial services firm is seeking a Managing Director to lead a team and meet financial goals, requiring an active CPA certification and over 8 years of supervisory experience. The role offers a competitive salary range of $225,000 to $300,000, plus a 30% bonus, and a remote work option with travel as needed. Ideal candidates will have a Bachelor's degree, with a Master's preferred in a related field.
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$86k-139k yearly est. 5d ago
West Coast BD Director - AI & Biopharma Solutions
Emmes 4.6
Remote head of academic technology job
A leading clinical research organization is seeking a Director of Business Development, focused on driving growth and maximizing client relationships. This remote position requires a seasoned sales professional with a strong background in Bio-Pharma and a track record of success selling SaaS or AI-based solutions. The candidate will develop strategic business plans, engage with key clients, and lead initiatives to expand market presence. Ideal for those eager to contribute to innovative clinical research solutions.
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A specialized professional services firm is seeking a Senior Manager to lead client engagements and mentor teams in San Francisco. The role involves direct client interaction, project management, and enhancing firm relationships. Candidates should have over 7 years of public accounting experience, preferably with a CPA and a strong technical accounting background. Opportunities for growth and a collaborative culture are emphasized, including flexible working arrangements.
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$139k-184k yearly est. 2d ago
Director, Application Innovation
Neudesic, An IBM Company
Remote head of academic technology job
About Neudesic
Passion for technology drives us, but it's innovation that defines us. From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster.
What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you.
As a member of the service line leadership team, you will shape the strategy and technical impact of our Application Innovation Practice by guiding consulting skills and capabilities that enable us to realize our clients' highest-value opportunities, address their most critical challenges, and transform their enterprises through modern engineering and AI adoption. As a seasoned technology and consulting leader, you'll leverage your deep experience architecting, developing, and deploying modern cloud and AI-based applications on Microsoft Azure. You'll lead high-performing teams to deliver enterprise-scale transformation initiatives and offerings spanning application modernization, cloud-native development, AI engineering, and developer productivity enablement. You'll guide a multidisciplinary team of architects, consultants, and engineers who design and implement solutions that use Azure Native, modern AI across the Azure/Microsoft stack to enable intelligent applications, automation, and generative experiences.
Responsibilities
Shape and execute the strategy for Neudesic's Application Innovation and AI Engineering practice.
Design and as needed, lead, complex client solutions and engagements focused on AI-enabled modernization, intelligent application design, and digital transformation.
Architect and deliver AI-first solutions that combine modern software engineering, cloud scalability, and generative intelligence.
Partner with Microsoft and internal Neudesic/IBM teams to align with joint go-to-market and innovation initiatives in AI and Cloud.
Coach and mentor consultants and architects on modern engineering practices, responsible AI, GitHub Copilot adoption, and agentic AI patterns (RAG, orchestration, reasoning, etc.).
Engage in executive-level discussions to define modernization roadmaps and AI strategy aligned to business outcomes.
Contribute to thought leadership and reusable accelerators (e.g., Neudesic's Nexus, DIP, Kinisi, Ploceus, and AI Foundry solutions).
Oversee project delivery excellence, ensure adherence to engineering best practices, and drive continuous improvement across distributed teams.
Qualifications
Proven success as a consulting leader or director driving modern cloud and software engineering initiatives.
Deep expertise with Microsoft Azure, including PaaS services, Azure OpenAI, Cognitive Search, and Azure Machine Learning.
Strong understanding of AI Engineering principles-data preparation, prompt engineering, RAG pipelines, model fine-tuning, and agentic orchestration.
Mastery of software architecture patterns including event-driven, microservices, domain-driven design (DDD), and API-first.
Demonstrated success leading cross-functional delivery teams and partnering with product, data, and AI specialists to deliver measurable outcomes.
Experience with DevOps and modern SDLC pipelines using GitHub, Azure DevOps, GitHub Actions, CI/CD, and Infrastructure as Code (Bicep, Terraform, ARM).
Executive presence and communication skills to engage C-level clients and drive strategic decisions.
Deep commitment to Neudesic's values and culture of collaboration, discipline, and innovation.
Technical Skills & Experience
Front End - React, Angular, TypeScript, Blazor, Fluent UI
Backend - .NET 8, C#, Node.js, Python, FastAPI, Azure Functions, APIs
AI & Cognitive Services - Azure OpenAI, Semantic Kernel, Azure AI Foundry, Cognitive Search, LLMs, RAG, Fine-tuning, LangChain (Python/C#)
Data & Integration (plus) - Microsoft Fabric, Azure Data Lake, Databricks, Synapse, Cosmos DB, SQL, Redis, PostgreSQL
Infrastructure & DevOps (plus) - Azure Kubernetes Service (AKS), Azure Container Apps, GitHub, Azure DevOps, Terraform, Bicep, ARM
Security & Governance - Zero Trust principles, Azure Policy, RBAC, Entra ID, Managed Identity, API Management
Process & Culture - Agile, Scrum, DevSecOps, MLOps, AI Ethics & Responsible AI Practices
Design & Architecture - Domain-Driven Design, Event-Driven Architecture, UX Collaboration, Solution Blueprints
Requirements
Deep technical understanding of modern and AI-powered software development.
A passion for engineering excellence, quality, and innovation.
Curiosity and creativity in applying AI to real-world business problems.
Proven ability to lead teams and foster talent in a growth-oriented environment.
A disciplined, outcome-driven approach to leadership, delivery, and client engagement.
About the Application Innovation & AI Engineering Practice
The Application Innovation & AI Engineering practice is at the heart of Neudesic's transformation strategy. Our mission is to help clients modernize with confidence, innovate faster, and integrate AI into their core business applications responsibly and securely. We combine deep engineering expertise with Microsoft's ecosystem of tools and services to build intelligent applications, improve developer productivity, and unlock enterprise value through responsible, scalable AI adoption.
Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location.
Phishing Scam Notice
Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more.
Neudesic is an Equal Opportunity Employer
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************
$137k-186k yearly est. 3d ago
Remote Head of Technology Alliances
Jobgether
Remote head of academic technology job
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Head of Technology Alliances. In this impactful role, you will lead the Technology Alliances team to enhance the ecosystem through strategic security and marketplace partner integrations. Your expertise will drive the integration strategy and establish commercial models aimed at accelerating lead generation and bookings. You will have the opportunity to influence product adoption on a global scale, all while collaborating with a talented team dedicated to excellence.Accountabilities
Establish the technology alliances strategy by prioritizing product integrations and presenting formal business cases to engineering and management teams.
Execute bilateral commercial models, including the definition of revenue targets and development of OEM or reselling agreements with strategic partners.
Lead cross-functional enablement initiatives with sales and solution architecture teams to facilitate account mapping and field-level relationships with ISVs.
Manage and coach a global technology alliances team, setting measurable performance goals aligned with product adoption and partner-referred bookings.
Requirements
10+ years of experience in Technology Alliances and Business Development focused on B2B enterprise SaaS or IT hardware ecosystems.
Proven experience building and executing two-way partnership initiatives that include technical roadmaps and product integration plans.
Demonstrated experience leading cross-functional teams in a matrixed environment to achieve business development or product milestones.
Ability to travel up to 40% domestically and internationally for on-site technical enablement and partner events.
Benefits
Competitive salary based on qualifications and relevant experience.
Stock options and attractive benefits.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1
$104k-228k yearly est. Auto-Apply 2d ago
Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE
Solutionhealth
Remote head of academic technology job
Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.
About the Job:
Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs.
What You'll Do:
* Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff
* Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results
* Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo
* Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs
* Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors
* Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation
Who You Are:
Education:
* Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred.
Licensure/Certification:
* Certification in Resolute HB or Resolute PB, Required
Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered.
Why You'll Love Us:
* Health, dental, prescription, and vision coverage for full-time & part-time employees
* Short-term disability, long-term disability, and life insurance coverage
* Competitive pay
* Tuition Reimbursement
* 403(b) Retirement Savings Plan
And more!
Work Shift:
General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required.
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
$102k-138k yearly est. Auto-Apply 32d ago
Senior ITD Infrastructure Services Manager
BNL Technical Services 3.5
Remote head of academic technology job
Brookhaven National Laboratory is committed to employee success and we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Review more information at BNL | Benefits Program
Brookhaven National Laboratory is seeking a highly skilled and motivated Senior IT Infrastructure Services Manager to join our IT Infrastructure and Operations team within the Information Technology Division (ITD). This role is ideal for an experienced IT professional with strong leadership capabilities and a deep understanding of modern IT infrastructure services. The Senior IT Infrastructure Services Manager will be responsible for managing a team of technical professionals, ensuring service delivery excellence, and contributing to strategic planning and resource management.
ITD includes experts in information technology (IT) infrastructure and operations, cyber security, business systems, data information, and information services, including records management and the Research Library. The ideal candidate is an excellent communicator who is resourceful and innovative, and who understands that collaboration with stakeholders from across the Laboratory is critical to ensure the right expertise and technology are in place to advance our mission of bringing science solutions to the world.
Reporting to the ITD Infrastructure and Operations Department Manager, the Senior IT Infrastructure Services Manager oversees core IT platforms (virtualization, configuration management, operating systems, identity and access management, etc.), and more. The team supports both cloud-based and on-premises services, applications, and hardware. They work in close collaboration with Lab business partners and key stakeholders while partnering with ITD leaders, managers, and team members.
Brookhaven Lab's Information Technology Division's (ITD) mission is to deliver safe, efficient operations that ensure the delivery of the Lab's research mission by:
Developing and deploying state-of-the-art information and computing systems in support of scientific research and business operations
Providing a reliable and secure, high-speed network infrastructure for scientific and business computing
Developing a scientific computing infrastructure that can support the computing needs that are common among the scientific departments
Providing support to scientific and administrative programs to help them address their unique computing problems
Providing a cost-effective, highly reliable, secure, and standardized computing infrastructure
Promoting best practices across all areas of the organization, including platform support and customer service
Providing cost-effective information services to the Brookhaven Lab community including Research Library, publications, records management, and technical editing services, in support of the research mission and in compliance with contractual requirements
Essential Duties and Responsibilities
Strategic leadership: With management peers, develop and implement a comprehensive strategy for IT infrastructure services that supports our organization's goals and objectives. Own, maintain and promote awareness of the IT infrastructure strategic roadmap. Act as an organizational change agent while advocating for business transformation through technology and operational excellence.
Team leadership and development: Lead, mentor and develop a high-performing team of IT professionals. Evaluate employee performance, set group and individual expectations. Foster a culture of innovation, excellence, urgency and ongoing improvement.
Business engagement: Build strong working relationships with Laboratory partners, jointly identifying strategic needs and influence how applications can enable new sources of value.
Portfolio management: With management peers, oversee the management of our IT infrastructure services portfolio, ensuring it meets current and future business requirements. Evaluate and prioritize objects based on strategic alignment, return on investment and risk. Identify opportunities for system modernization, integration, and automation.
Operational excellence: Safeguard the reliability, availability and performance of our IT infrastructure services. Implement best practices for IT services life cycle management, including development, deployment, maintenance and support. Ensure alignment with service level agreements and organizational goals.
Vendor management: Establish and maintain strong relationships with key vendors and partners. Develop a thorough understanding of strategic vendors' roadmaps and how these will support the Lab's business objectives. Build a strong relationship with our internal procurement teams.
Risk management and compliance: Work with our internal governance and cybersecurity teams to ensure IT infrastructure services comply with all relevant laws, regulations and industry standards. Oversee risk management processes to identify, assess and mitigate risks associated with the IT infrastructure services portfolio.
Budget management: With management peers, develop and manage the budget for IT infrastructure services, ensuring optimal allocation of resources and cost-effectiveness.
Required Knowledge, Skills, and Abilities
Bachelor's degree, preferably in computer science, information systems, or a related field (or equivalent experience on a basis of 2:1)
10+ years of relevant experience
Experience leading, developing, and supporting a team of IT infrastructure and operations engineers
Ability to develop staff capability by building new competencies, maintaining an appropriately trained and motivated staff, and supporting their long-term professional development
Ability to manage stakeholder and partner relationships, including consulting with internal departments to identify tactical and strategic needs
Professional presence and proven track record of building and maintaining relationships across the organization
Ability to keep current of and apply emerging technologies, best practices, and lessons learned in the role
Ability to exercise independent judgment and discretion in overall project management by prioritizing, planning, and tracking project progress
Skill in problem solving and decision making, with the ability to work effectively independently or as a team member within collaborative workspaces
Preferred Knowledge and Skills
Master's degree in computer science, information systems, or a related field
Knowledge of business architecture concepts and practices
Demonstrated ability to provide leadership in a matrixed and hybrid work environment
Leading, creating or working in a DevOps or DevSecOps environment
IT portfolio management experience, including the drive to understand and reduce technical complexity, increasing platform standardization, and streamline the portfolio
Experience with organizational change management methods and practices
Demonstrated ability to foster collaboration across teams and departments
Experience managing hybrid technical environments (on-premises and cloud)
Experience developing and communicating strategic direction, both functional and technical
Other Information
This is a remote position with on-site presence available at BNL in Upton, NY
Visa Sponsorship is not available for this position
Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $130400 - $217300/year. Salary offers will be commensurate with the final candidate's qualification, education and experience and considered with the internal peer group.
Brookhaven National Laboratory requires all non-badged personnel including visitors to produce a REAL-ID or REAL-ID compliant documentation to access Brookhaven National Laboratory - view more information at ******************** This is due to nationwide identification requirements for federal site access as required by the federal REAL ID Act. Those not in possession of a REAL ID-compliant document will not be permitted to access the site which includes access to the Laboratory for interviews.
About Us
Brookhaven National Laboratory (************ delivers discovery science and transformative technology to power and secure the nation's future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries, 37 R&D 100 Awards, and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energy's (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country, learn more at BNL | Opportunities for Veterans at Brookhaven National Laboratory.
Equal Opportunity/Affirmative Action Employer
Guided by our core values of integrity, responsibility, innovation, respect, and teamwork, Brookhaven Science Associates is an Equal Employment Opportunity Employer-Vets/Disabled. We are committed to fostering a respectful and collaborative environment that fuels scientific discovery. We consider all qualified applicants without regard to any characteristic protected by law. All qualified individuals are encouraged to apply. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor
BSA employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at: ********************************************************************************************
$130.4k-217.3k yearly Auto-Apply 20d ago
Senior Manager, Autonomy Technical Release
May Mobility 3.9
Remote head of academic technology job
May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.
Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We're building the world's best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we've given more than 300,000 autonomy-enabled rides to real people around the globe. And we're just getting started. We're hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.
Job Summary
The Autonomy Release & Lifecycle Management department is responsible for deploying autonomy's software to the May fleet, setting up and supporting site launches as well as supporting the core autonomy teams in their development efforts through issue triage and simulation support.
This Manager, Autonomy Technical Release will be responsible for leading the growth, development and release strategy for the May Mobility's autonomy on-vehicle stack. Components include but are not limited to core autonomy (behavior, perception, controls, systems), ADK hardware systems (Autonomy Driving Kit) firmware, embedded systems, configuration management and branch management, data and data support, cloud connection, etc. This role helps define and shape the way May deploys its software to the fleet, and should hold a vision and execution of what scale looks like for May Mobility when it comes to software deployment. Key to success in this role is to align with other departments and business units to develop a holistic strategy for growth.
As a leader, you will set an example of initiative, data-driven decision making, design, and trouble-shooting. You will own the release deployment decisions and evaluation of the release to ensure a safe, reliable, high quality, and fast release. You will work cross-functionally with other teams such as safety, test & validation, autonomy integrity and validation, product, operations and business development to ensure releases are meeting expectations of the customers.
This position reports to the Senior Director, Release & Lifecycle management.
Essential Responsibilities
This is a player-coach role where the Manager, Technical Release will be responsible for both demonstrating and developing team core competencies with the mission of developing a strong team to deploy May Mobility software stack at scale in a safe, reliable, and quality manner.
Take initiative to understand every aspect of the May vehicle architecture - hardware, software, networking, configurations - all of it.
Troubleshoot and support solutions to challenging field issues.
Collaborate and lead system-wide improvements when working with other teams throughout May. Use your team's influence and gain support from other departments to meet May's objective of scalable quality and deployment.
Assess and develop approaches that improve performance and evaluation in a variety of ways (software-in-the-loop and hardware-in-the-loop simulations approaches)
Assess and improve system evaluation for robustness to systematic stochastic and transient issues that impact autonomous vehicle performance.
Be a technical thought leader to champion May Mobility's mission, vision, values and company priorities.
Set and manage Release metrics and KPIs alongside OKR progress set at the company level. Such as release performance and output, velocity to create and deploy with internal processes as well as rollout to sites - including 3rd party operations and globally.
Provide strategy and execution to remove blockers from fast, reliable, and quality autonomy releases - including topics such as scaling the deployments of 1000's of vehicles per site.
Escalate critical issues and opportunities within the autonomy team to engineering leadership, making clear recommendations to maximize the effectiveness of the team and release with respect to company priorities
Skills and Abilities
Success in this role typically requires the following competencies:
Demonstrated ability to increase team motivation and effectiveness through effective mentoring, challenging team assumptions, and status quo.
Effective verbal and written communication skills to convey ideas, instructions, and feedback clearly and efficiently.
Strong decision-making skills to analyze situations, evaluate options, and make timely and informed decisions.
Aptitude for identifying problems, analyzing root causes, and implementing effective solutions across multi-disciplinary stakeholders.
Ability to plan strategically, anticipate future trends, and develop long-term roadmaps to drive organizational success.
Flexibility and willingness to adapt to changing circumstances, priorities, and environments.
Qualifications and Experience
Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:
Required Qualifications:
Bachelor's degree in Robotics, Computer Science, Computer Engineering, Electrical Engineering or an applied engineering field.
Minimum of 5 years of experience in autonomous robotics system engineering with a broad focus across multiple aspects of autonomous robot components.
Minimum of 3 years experience in managing high performance team of technical nature, as direct or indirect
Previous experience working in the software development lifecycle bringing products to deployment
Demonstrated strong troubleshooting and analytic skills at the system and subsystem level.
Demonstrated ability to communicate effectively and clearly about complex system behaviors, structures, and issues.
Desirable Qualifications:
Master degree in Computer Science, Computer Engineering or applied engineering
6+ years of experience in autonomous robotic systems (title to reflect experience)
Strong programming skills in C/C++ and branch management, CI/CD
Experience with deploying software to autonomous cars, trucks, or similar vehicles.
Prior experience in using simulation for test and evaluation
Strong data analytic skillset to make decisions
Experience in a startup environment
Creating solutions that disrupt the market
Physical Requirements
Standard office working conditions which includes but is not limited to:
Prolonged sitting
Prolonged standing
Prolonged computer use
Travel required? - Minimal: 1%-10%
Benefits and Perks
Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
Rich retirement benefits, including an immediately vested employer safe harbor match.
Generous paid parental leave as well as a phased return to work.
Flexible vacation policy in addition to paid company holidays.
Total Wellness Program providing numerous resources for overall wellbeing
Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we're committed to building a diverse, inclusive, and authentic workforce, so if you're excited about this role but your previous experience doesn't align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.
Want to learn more about our culture & benefits? Check out our website!
May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.
Note to Recruitment Agencies:
May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.
Salary Range$198,500-$285,000 USD
$198.5k-285k yearly Auto-Apply 7d ago
IT Service Manager (IN-Remote)
Snapscale
Remote head of academic technology job
About the Role
We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs).
If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for.
This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day.
Key Responsibilities
Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high.
Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance.
Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload.
Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores.
Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations.
Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence.
Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy.
What You Bring
Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment.
Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings.
Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments.
Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent.
Crisis Management: Calm, confident handling of client escalations and technical emergencies.
Analytical Mindset: Ability to interpret metrics and make informed operational decisions.
$98k-131k yearly est. 60d+ ago
Internal IT Manager
Ivo
Remote head of academic technology job
Why Join Us?Ivo is building tools to help every company in the world make sense of their contracts. Our product is getting popular and the team is growing fast. Now we need your help to scale. Join us at an exciting time as we expand our IT function. This role is the primary owner of how people at Ivo access tools, use their devices and stay productive and secure. As a US based startup, we offer meaningful ownership, direct impact and fast growth. You will get to make the decisions that will impact every employee at Ivo.
What Will You Do?We're looking for an IT Manager to own our internal IT environment. You'll be responsible for all internal IT processes and tools. You'll work closely with Security, Engineering, Sales, and the wider business to keep our tools fast, secure, and easy to use.You will own these key areas:
Own identity and access management
Design and administer Okta as our primary identity provider and single sign on platform
Define and maintain group based access and application assignments that align with roles and least privilege
Run reliable joiner, mover and leaver processes so access is correct on day one and removed quickly when people leave
Perform regular access reviews and remediate issues in partnership with managers and Security
Own endpoint and workplace technology
Manage our Mac fleet through Kandji including enrollment, configuration profiles and application deployment
Define secure baseline configurations for laptops and keep devices patched and compliant
Own the lifecycle of laptops and other equipment from purchase and provisioning through return and secure disposal
Design and continuously improve the onboarding experience so new hires receive devices, access and instructions on time
Own IT processes and workplace infrastructure
Design and maintain meeting room setups including video conferencing equipment, displays and connectivity
Manage office network infrastructure including WiFi access points, guest networks etc
Create and document IT processes for common workplace needs such as printer setup, network troubleshooting and meeting room booking
Own the physical IT infrastructure at our offices
Coordinate with facilities and office managers to ensure IT needs are met during office moves, expansions or renovations
Maintain inventory of IT equipment including spare devices, cables, adapters and meeting room supplies
Own our core SaaS tools
Standardize how teams use core tools and document best practices
Manage vendor relationships for key SaaS applications including access, license counts, renewals and security requirements
Work with Security and Compliance on vendor due diligence, ongoing monitoring and audit requests
Help control SaaS sprawl by reviewing new tool requests and consolidating where it makes sense
Partner closely with the business
Align IT controls with our security and compliance program including audit requirements
Be the primary point of contact for any technical issues that arise for the company
Support security incidents that involve endpoints, identity or internal tools
Provide data and evidence for audits and customer security assessments when IT controls are in scope
Track and report IT metrics to leadership
Additional impact
Create clear documentation and playbooks so IT operations are transparent and resilient
Identify opportunities to automate IT workflows
Contribute to planning and hiring future IT and support roles as the company scales
Ivo might be a good fit for you if you are:
Proactive. You don't just wait for problems to occur. You anticipate what could go wrong and look for ways to make things better and more user-friendly.
Great at supporting teammates with clear, friendly and fast IT help
Someone who would describe yourself as relentlessly resourceful
Pragmatic and automation-first, designing workflows people actually follow and are easy to use
Comfortable collaborating across Security, Engineering, People, Finance and Legal to get things done
FAQHow far along are we?We launched mid-2023. Since then, we've had an incredible response from the market and are growing rapidly. Our clients include companies like Canva, Quora, Zapier, Eventbrite, WordPress and many Fortune 500s. We're happy to share more details with candidates who go through our interview process.
Can I work remotely?We require candidates to work with us in-person 5 days a week in our San Francisco office.
$114k-169k yearly est. Auto-Apply 5d ago
Staff Cloud Infrastructure
Lytx 4.8
Remote head of academic technology job
Why Lytx:
Do you want to join a team of hungry, humble, and capable people and dedicate your time and talent to making a difference in our world? At Lytx, you'll work to apply innovative technology to improve safety and help save lives on our roadways! Being part of a market-leading, medium-sized technology company means that there's room for you to learn, grow, and make a significant impact! As a Senior Cloud Infrastructure Engineer, you will work on Lytx production services which handles massive amounts of video and data collected from over 600,000 vehicles worldwide. The ideal candidate will have hands-on experience crafting, building and automating AWS cloud infrastructure. We will build and maintain IaC toolset to run all cloud services and work with multiple engineering teams to support cloud infrastructure projects.
You'll Get To:
Build Core AWS services and infrastructure for compute, storage, network, monitoring, management, FinOps, databases, and AI/ML.
Work closely with Architects, DBAs, Developers, DevOps, SRE and Data engineers to bake AWS standard methodologies, IaC and cost optimizations early in the design process.
Understand Cloud TCO and implement tools and processes to improve AWS cost transparency and accountability.
Design and Implement Lytx cloud services using AWS Well architected framework principals.
Build Lytx cloud resources using Infrastructure as code (IaC - Terraform/Terragrunt) using Gitops principals.
What You'll Need:
15+ years of overall industry experience.
8+ years of experience in running highly available cloud based distributed systems in multiple accounts using IaC.
5+ years of hands-on experience developing modular and reusable enterprise grade Terraform code to run AWS services.
3+ years hands-on Windows Administration experience
Proficient with AWS cloud native technologies using: Compute and storage services using, EC2, AMIs, Redshift, RDS, ElastiCache, S3, CloudWatch, Autoscaling.
AWS Security: IAM, AD, KMS, CloudTrail, Security Hub.
AWS Network: Route53, DNS, VPCs, Network ACLs, Security Groups (SGs), Transit Gateway, API Gateway, ALB, NLB, WAF.
AWS Organization Management: SSO, SCP, Control Tower, CloudFormation stacks and stacksets.
10+ years hands-on programming experience. Examples: Terraform, Python, Powershell, Golang (Go), Git
5+ years hands-on Linux Administration experience
Excellent documentation and interpersonal skills.
Participate in on-call rotation.
Preferred:
Certifications: Multiple AWS Certifications.
AWS FinOPs / Cost Management experience; Cost Explorer, Budgets, 3rd party FinOPs tools, etc.
Lambda
Cloudflare
Benefits:
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs
Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:
$167,500.00 - $212,500.00
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways!
Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.
$167.5k-212.5k yearly Auto-Apply 60d+ ago
Radiology IT Optimization Manager
Radiology Partners 4.3
Remote head of academic technology job
The Radiology Partners IT Team is seeking a driven, high-performing, experienced IT Imaging Services (IIS) Optimization Manager aimed at improving the efficiency, performance, and scalability of our IT infrastructure, systems, and processes. The ideal candidate would assist in managing and supporting the Radiology Partners solutions and services. Additionally, the candidate will be responsible for identifying areas for optimization, leading cross-functional projects, and implementing best practices to ensure that our IT operations support business growth, reduce costs, and enhance overall system performance. This role will work remotely with end users who utilize the provided Radiology Partners IT systems. The candidate must have the skills to identify, communicate, and resolve IT Imaging System issues to maximize the efficiency and benefit of the Radiology Partners IT team. This role requires a highly motivated team member dedicated to delivering value and exceptional personalized customer experiences.
WHO WE ARE AND WHAT WE DO:
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
WHY RADIOLOGY PARTNERS:
* Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
* Compensation Reviews, Career Growth Opportunities
* Flexible Remote Schedules
* Generous PTO Plans and Paid Holidays
* Proudly Certified as a Great Place to Work for Five Consecutive Years
POSITION DUTIES AND RESPONSIBILITIES:
* Manage the IT Optimization Team aiming to implement IT optimization strategies focused on improving system performance, scalability, and operational efficiency.
* Lead and mentor a team of Clinical Application and IT specialists focused on system performance and optimization.
* Collaborate with IT leadership to align optimization efforts with broader business and technology goals.
* Identify inefficiencies in existing IT operations, systems, and workflows, and propose solutions to streamline processes.
* Lead and manage the initiatives to automate repetitive tasks and improve resource utilization across IT services and infrastructure.
* Oversee and be accountable for Service Now Problem Ticket management, ensuring that problem tickets are updated and progressing toward final resolution.
* Oversee the implementation of performance monitoring tools and practices to track system performance and identify areas for improvement.
* Oversee the Optimization Team's efforts toward improving system performance, reducing downtimes, and continuously improving resource utilization.
* Identify areas for cost reduction within the IT infrastructure, including hardware, software, and cloud resources.
* Work closely with internal teams, including Network Operations, Software Development, Customer Success to align IT systems with business objectives.
* Act as a liaison between IT and other service lanes to ensure smooth collaboration and optimization of cross-functional processes.
* Provide guidance and training to team members on optimization techniques, best practices, and new technologies.
* Lead and manage optimization projects from the inception to completion, ensuring timelines, budgets, and quality standards are met.
* Ensure that optimization projects are aligned with Radiology Partners' strategic goals and deliver measurable improvements in efficiency. Identify and mitigate risks related to system performance and reliability, ensuring business continuity.
* Ensure optimization efforts comply with security and data privacy regulatory and industry standards.
* Promote a culture of continuous improvement, encouraging innovation and new approaches to optimize technology use.
* Be highly proficient in the configuration, implementation, testing, and support of worklist products, PACS, Worklists, Vendor Neutral Archive (VNA), and Voice Recognition (VR) systems used by Radiology Partners.
* Be highly proficient in configuring and supporting additional Clinical IT products such as Advanced Visualization, AI platforms, Natural Language Processing platforms, Analytics, or other platforms utilized in imaging workflow.
* Proficiency in troubleshooting VPN tunnels configurations.
* Have a full understanding of how Imaging IT systems work with one another on the server side and diagnostic reading workstations.
* Interface with PACS, modalities, advanced visualization tools, and other solution vendors to implement solutions and troubleshoot issues in a timely manner.
* Be responsible for IT activities related to user access, incidents, service interruptions, and planned downtimes. Also, document and communicate processes to IT to ensure a consistent user experience.
* Identify trends of recurring issues for clients, radiologists, and IT, and manage problems by working with internal and vendor resources to achieve a permanent solution.
* Ensure proper notification and communication of ongoing issues to the team and provide work-around solutions until a permanent resolution is established.
* Utilize the Service Now ticketing system to document solutions and ensure proper communication of resolutions to customers.
* Manage planned and unplanned downtimes following Radiology Partners standard downtime procedures and escalate as needed.
* Maintain accurate records of customer interactions, technical issues, and resolutions.
* Coordinate upgrades and follow Radiology Partners change management processes.
* Serve as the escalation point for any concerns, requests, or work not being managed by IT in a timely manner.
* Ensure that systems, solutions, and processes are in place to meet the needs of internal and external clients.
* Utilize the Radiology Partners IT Team to ensure the technical needs of the radiologists are met.
* Build and maintain strong relationships with customers and provide tailored solutions to ensure their success.
* Promote a culture of communication and cooperation among teammates, ensuring that knowledge and resources are shared effectively to enhance team performance and customer satisfaction.
* Work closely with clinical and IT leadership and teammates to improve work relationships, build morale, and increase productivity and retention.
* Work evenings and overnight as needed
* Up to 25% travel
* Occasional on-call to support the practices
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
* Minimum of 5-7 years of experience in IT management, with a focus on system performance, optimization, and process improvement.
* Bachelor's degree in health information systems or a related discipline preferred, or five years or more of diverse work experience in IT.
* Healthcare experience, particularly in radiology, is favored.
* Strong customer focus with a proven ability to understand customer and stakeholder insights and develop strategies and IT solutions to meet these customer needs.
* Strong analytical and problem-solving skills to diagnose issues and implement effective solutions.
* Strong leadership and team management abilities, with experience developing and mentoring staff.
* Excellent communication and interpersonal skills, with the ability to collaborate across service lanes and present findings to senior leadership.
* Exceptional work ethic with the ability to self-start and work independently or as part of a diverse team.
* Detail-oriented and organized with the ability to easily identify areas that require improvement.
* Impeccable communication and interpersonal skills necessary to ensure proper alignment with the broader organization and enterprise strategies and to lead the team towards that alignment.
* Direct experience in meeting with and customizing solutions at the client level is preferred.
* Ability to foster a collaborative environment, encouraging open communication and teamwork to achieve common goals.
* A proactive approach to customer success with a commitment to understanding, meeting, and exceeding customer needs.
* A fast learner who is adaptable to new technologies and applications.
* Possess a positive attitude and demonstrate honesty and integrity in all endeavors
COMPENSATION:
The salary range for this position is $90,000-$110,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in "@radpartners.com." If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email **********************to notify our team.
$90k-110k yearly 26d ago
Internal IT Manager
Liatrio
Remote head of academic technology job
Liatrio is a boutique consulting firm that helps enterprises deliver software faster, safer and more efficiently. Our work is dual mode: engineering delivery and people enablement. We lead DevOps transformations in many different industries, anywhere from financial institutions to healthcare providers to the department of defense.
As Liatrio continues to grow, we're looking for a hands-on Internal IT Manager to support our fully distributed team by keeping our systems secure, our laptops configured, and our employees set up for success from day one.
Role Summary: The Internal IT Manager is the first point of contact for all things technical at Liatrio. You'll handle everything from laptop setup and configuration to troubleshooting issues with connectivity, accounts, and software tools.
This role is all about getting things done - making sure every employee has the tools, access, and support they need to do their best work in a remote-first environment.Responsibilities
Device Setup & Configuration:
Manage the full lifecycle of Liatrio laptops and hardware - purchasing, imaging, shipping, and reclaiming devices as employees join or leave.
Configure and maintain mac OS and Windows devices using MDM solutions
Ensure all devices are properly enrolled, encrypted, and compliant with company security policies.
Maintain a current inventory of all hardware and software assets.
Employee Onboarding & Offboarding:
Set up new hires with the right accounts, permissions, and tools before their first day
Provide clear, friendly onboarding guidance and one-on-one help when needed
Manage access removal and device recovery during offboarding
Keep process documentation up-to-date to ensure a consistent experience for every employee
Automate onboarding/offboarding workflows using scripting or workflow tools
Help Desk & Troubleshooting
Be the go-to person for employee IT issues - from password resets and VPN access to software installs and Zoom audio problems
Provide fast, empathetic, and clear support via Slack, Zoom, or ticketing tools
Troubleshoot across multiple systems: Google Workspace, Slack, Zoom, and more
Track common issues and proactively address recurring pain points.4.
Systems & Access Management
Administer and maintain internal SaaS applications (Google Workspace, Slack, Zoom, etc.).
Manage group memberships, distribution lists, and SSO access
Maintain and document internal IT configurations, including automation scripts, access requests, and permission workflows
Monitor for inactive accounts, license waste, or access anomolies
Assist in evaluation and procurement of additional systems and tools as needed.5.
Security, Maintenance, Recovery
Ensure MFA, encryption, and patching are always enforced
Monitor for software updates and push them via MDM or remote management tools
Assist with periodic security audits and compliance checks
Coordinate with external vendors for warranty or hardware service needs.
Develop and implement backup and restoration plans as appropriate.
Who You Are:
4-7 years of experience in IT support, systems administration, or internal IT management for teams of 50-200+ employees
Comfortable troubleshooting mac OS and Windows laptops, VPN, and SaaS applications
Familiar with device management
Strong working knowledge of Google Workspace, SSO, and identity management
Excellent communicator - calm, clear, and friendly when solving problems
Passionate about helping others and keeping things running smoothly and automating things as much as possible
Thrives in a remote-first environment and can manage logistics across time zones.
What Success Looks Like
Every new hire receives their laptop and credentials on time and can get to work on day one
Common IT issues are resolved quickly and documented clearly
Devices stay compliant, updated, and secure with minimal downtime
Employees describe IT as responsive, reliable, and easy to work with.
Liatrio is an equal opportunity employer. We value diversity at our company and strive to create a culture of inclusion. We do not discriminate, nor do we tolerate harassment, on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability status.
We want our process to be accessible for everyone. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact *****************.
$99k-143k yearly est. Auto-Apply 60d+ ago
IT Audit Engagement Mgr
American Electric Power 4.4
Head of academic technology job in Columbus, OH
Job Posting End Date
01-22-2026
Please note the job posting will close on the day before the posting end date.
In this role you'll identify, evaluate, and communicate opportunities to mitigate risk, strengthen controls, and enhance customer value as a subject matter expert, managing role over multiple audit projects.
Job Description
What You'll Do:
Manage and conduct Information Technology audit projects as assigned. Effectively manage multiple audit projects and assist team members while maintaining overall responsibility for work quality, deadlines, and budgets.
Exhibit subject matter expertise in Information Technology and Security.
Prepare complete, clear, and concise documentation of audit work performed and conclusions reached.
Deliver reports that are clear, concise, objective, and constructive.
Demonstrate effective interpersonal and communication skills when interacting with team members and clients.
Conduct client engagement meetings (kick-off, closing, etc.) with senior management.
IT Specific
Review General Computing Controls to ensure that IT processes and systems comply with leading practices &/or applicable regulations and standards.
Verify the existence of appropriate controls (e.g., security, integration, automated functionality) for new and existing information systems - application and infrastructure
Participate as a process and controls advisor on system implementation projects to assess adherence to good project management practices, as well as proactive identification and verification of system controls.
Leverage data analytics to execute audits; experience with Power BI is preferred.
What We're Looking For:
Education: Bachelor of Science degree from an accredited university required.
Experience: Eight (8) or more years related experience.
Certification: Relevant professional Certification is required.
Would be Nice to Have:
Advanced degree in a relevant field of study is preferred.
Where You'll Work:
On-Site
What You'll Get:
$115,000 - $140,000
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
#LI-Onsite
#AEPCareers
Compensation Data
Compensation Grade:
SP20-009
Compensation Range:
$116,255.00 - $151,132.50
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
$116.3k-151.1k yearly Auto-Apply 2d ago
IT Manager
The Seed Public Charter School of Washington Dc 3.5
Remote head of academic technology job
Note: This is a fully on-site position. Standard hours are Monday through Friday, 8:00 AM to 4:30 PM.
About The SEED School of Washington, D.C.
The SEED Foundation (*********************** was created in 1997 to establish college-preparatory urban boarding schools that prepare secondary students both academically and socially, for success in college and beyond. In 1998, the Foundation opened The SEED Public Charter School of Washington, D.C. - the nation's first public college preparatory boarding school. The school currently serves 250 students in grades 9-12. In 2015, 100% of SEED's seniors were accepted to a four-year college or university.
All SEED students live on campus from Sunday evening through Friday afternoon when they return home for the weekend. The dormitories are organized into small “houses” of an average of 15-18 students per resident advisor for afternoon and evening routines such as academic study hall, house meetings, SPARKS and other structured activities. We provide a safe and caring 24-hour boarding experience. Our relationship with parents/guardians is essential to the success of their scholar while at SEED.
About The SEED Network
SEED is the pioneering national network of public, college-preparatory boarding schools, offering a unique 24-hour, 5-day per week learning environment. Our tuition-free schools, the first of their kind in the U.S., are intentionally designed to serve traditionally underserved students. Supported by The SEED Foundation, we operate in Washington, D.C., Baltimore, Miami, and Los Angeles. The Foundation's College Transition & Success (CTS) team provides comprehensive support to SEED graduates from junior year through college graduation. SEED's success has gained recognition from media outlets like 60 Minutes and The New York Times, and former President Obama has lauded it as "a true success story." Learn more at ***********************
Position Overview
We are currently seeking a skilled IT Manager to oversee all IT functions at SEED, DC. This role is critical in supporting our students and staff by ensuring seamless network operations, reliable technology infrastructure, and robust cybersecurity measures. Reporting to the Senior Director of Operations, the IT Manager will oversee the design, implementation, and maintenance of our network infrastructure in alignment with The SEED Foundation's network guidance and best practices.
Requirements
Essential Duties and Responsibilities
Design, implement, and maintain the school's network infrastructure, including routers, switches, firewalls, and wireless access points.
Configure and troubleshoot network devices to ensure optimal performance and reliability. Monitor network performance and identify potential issues.
Implement network security measures to protect the network from cyber threats. Manage network access controls, including user authentication and authorization.
Install, configure, and maintain servers, workstations, and other network devices. Manage user accounts and permissions.
Perform regular system backups and disaster recovery procedures. Implement and maintain system security measures, such as antivirus software and intrusion detection systems.
Provide technical support to staff and students, including troubleshooting hardware and software issues. Respond to help desk tickets in a timely and efficient manner.
Document network configurations and troubleshooting procedures.
Manage the inventory of school-owned devices, including laptops, tablets, and other technology equipment. Coordinate device distribution and collection processes.
Troubleshoot hardware and software issues with school-owned devices.
Ensure devices are configured and updated with the latest software and security patches.
Stay up to date on technology standards and best practices. Implement and maintain network and security configurations in accordance with these standards.
Participate in regular technology audits and assessments to ensure compliance.
Plan and execute network-related projects, such as network upgrades or new system implementations. Coordinate with other IT staff and vendors to ensure project success.
Align project plans with the organization's overall technology strategy. Work collaboratively with other network administrators to share best practices and troubleshoot issues.
Develop and deliver technology-related professional development sessions and training opportunities for students and staff
Develops and manages the annual IT budget.
Tracks and controls expenditures to ensure budgetary compliance.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Certifications (e.g., CCNA, CCNP, MCSA, MCSE) are preferred.
Minimum 3 years of experience in network administration.
Experience with cloud-based solutions (e.g., Google Workspace, Microsoft 365) to support remote work and collaboration.
Proficiency in MDM solutions to manage and secure school-owned devices.
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.).
Experience with network security and cybersecurity best practices.
Proficiency in network troubleshooting and problem-solving.
Experience with server administration.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Passionate commitment to The SEED School's mission and values.
Strong financial acumen, including budgeting, forecasting, and cost management.
Salary Description $75,000 - $85,000
$75k-85k yearly 6d ago
Information Technology Manager
Franklin County, Oh 3.9
Head of academic technology job in Columbus, OH
Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY. THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE Purpose: Develops, executes and manages information technology strategies for Metro Parks and maintains the integrity of the technology environments supporting the various parks and departments within Metro Parks. This includes providing strategic leadership, oversight, and management of the Metro Parks' information technology services, facilities, hardware, software, and IT staff.
Example of Duties
Responsibilities:
Manages the evaluation, review, and selection of computer equipment, software applications, and telecommunications equipment for all work units. Recommends optimal solutions by weighing the build, buy, or wait options based on understanding of budget and/or time issues. Manages the timely and cost effective delivery of these items.
Oversees all IT-related purchasing and budget usage; works with Finance Director to develop and implement annual IT budget. Develops and implements long-range purchasing program for hardware and software.
Assures the security of the computer systems and plans disaster recover protocols.
Manages the e-mail functions and coordinates with other staff members for website function.
Researches, designs, and implements voice and data networks.
Troubleshoots hardware and software problems for upgrade, repair, or replacement.
Assists parks and work units with their computer, telephone and networking needs.
Reviews and sets up service contracts for technology and telephone systems.
Oversees and directs telecommunications and technology consultants and vendors.
Creates and executes project work plans. Manages project scope or requirement changes. Manages multiple and competing demands while determining the impact on time and budget. Revises plans as appropriate to meet changing requirements of projects.
Develops and implements policies and procedures as related to information technology.
Researching emerging technology for possible future needs.
Provides training to Metro Parks' staff relating to information technology in a language easy to understand for non-technical individuals.
Supervises information technology staff including approving leave requests, conducting performance evaluations, establishing goals, administering discipline if warranted, and assigning projects/work.
Qualifications
Education/Experience: Possession of a Bachelor's Degree in Information Technology, Computer Science or related field and significant experience providing information technology services in an organization or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Demonstrated understanding of computer security systems.
Broad knowledge of the various aspects of voice and data technologies.
Strong understanding of complex computer structures and the ability for repair, upgrade, replacement, or re-installation to computer systems or network control devices.
Ability to create training programs, internal systems and editable documents.
Must have a thorough knowledge of the organization's software to assist users in problem resolution.
Language Skills: Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others. Ability to deal with and defuse difficult, stressful situations calmly.
Mathematical Skills: Ability to perform math related to budgets, contracts, reports, etc. consistent with the essential functions of the position. Ability to proofread technical materials, recognize errors and make corrections.
Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things. Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making. Uses critical and systems thinking.
Licenses, Registrations: Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear. The employee is required to use hands and fingers to key data, etc. Lifting of computer equipment is regularly required during service activities.
Work Environment: The employee regularly works in an office environment, but is required to work in outdoor weather conditions as needed to address networking, outdoor camera, and telephone line, etc. issues. Outdoor work may occur in extreme weather conditions. The employee is required to travel to parks throughout the District and to other locations as necessary.
Any Additional Information: Exhibits a customer service-oriented demeanor. Ability to maintain effective working relationships with coworkers, other professionals, the general public, Franklin County personnel, and public officials.
Other Information
The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.
Candidate must successfully complete a background investigation, including a criminal record check, driving record check, references, and finger printing.
Supervision
Received: Finance Director/Treasurer
Given: Information Systems Technician
FLSA Status
Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.
Core Values
Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.
Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.
Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.
Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.
Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.
Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.
Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.
Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet expectations.
Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.
$50k-70k yearly est. 60d+ ago
Sr. Manager, Technical Writing
Alteryx 4.0
Remote head of academic technology job
We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Sr. Manager, Technical Writing
Location: United States (Remote)
Reports to: VP, Experience & Insights
About the Role
Alteryx is reimagining how users learn, explore, and succeed with our products, and documentation is at the heart of that experience. We're looking for a Senior Manager of Technical Writing to lead a global team of writers who create and scale our product documentation across the entire Alteryx portfolio.
This is not a maintenance role. It's a modernization mission. You'll bring a data-driven, AI-assisted approach to transforming how Help content is created, delivered, and measured. You'll ensure documentation is not only accurate, but contextual, intelligent, and actionable: meeting users where they are, from traditional docs to in-product guidance and AI-powered assistants.
What You'll Do
Lead and mentor a distributed global team of eight technical writers, cultivating excellence, curiosity, and accountability.
Evolve documentation through AI-assisted authoring, structured content reuse, and tighter integration with in-product help experiences.
Optimize content operations in Paligo, ensuring consistency and scalability.
Develop and report on key content metrics, including engagement and impact, to continuously improve quality and inform product decisions.
Partner closely with Product, UX, and Engineering to ensure documentation reflects real user journeys and drives product adoption.
Ensure accessibility and inclusivity across all Help documentation formats across our eight supported languages.
Collaborate with other content teams across Alteryx to deliver a unified digital experience across all company surfaces.
What You Bring
8+ years of experience in technical writing or developer documentation for SaaS or enterprise software.
3+ years of experience leading and developing high-performing, distributed content teams.
Proven success implementing or scaling a component-based CMS (preferably Paligo or equivalent) with localization workflows.
Experience with AI-assisted authoring, in-product help systems, and structured content strategies (e.g., DITA, DocBook, XML, or Markdown frameworks).
Strong command of analytics and performance measurement; comfortable defining KPIs, interpreting telemetry, and presenting results to executives.
Experience managing and delivering content in large-scale multilingual documentation websites.
Exceptional communication and collaboration skills across multicultural, technical, and non-technical audiences.
Empathy for users and passion for simplifying complexity at scale.
Compensation
Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
The base salary range for this role in California, Colorado, Washington, Texas, and Rhode Island is $183,100 to $198,670.
Final level will be determined based on experience and alignment with role scope.
In addition, you may be eligible for other compensation, such as a bonus. Employees may also be eligible for a wide range of other benefits, including medical, retirement, financial, wellness, time off, employee discounts, and others.
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.