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Become A Head Operator

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Working As A Head Operator

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $147,000

    Average Salary

What Does A Head Operator Do At Kelly Services

* Develops and implements organization-wide and site specific strategies based on the overall Company and Global TechOps objectives.
* Manages all site resource allocation, including assets, efficiently.
* Drives a talent agenda: Leads people processes through recruitment, training, coaching and performance to meet all operation requirements sustaining both global and local competitiveness and diversity.
* Supports a stable succession plan for Operations and TechOps.
* Responsible for performance of the respective site according to established targets by acting in very close collaboration with Quality, Finance, Supply Chain and other global functions.
* Identifies and implements continuous improvement initiatives via LEAN manufacturing, 6 Sigma, QbD and other tools/ culture in order to increase the site performance against current and future business objectives.
* Is responsible for overall relationships with local Governmental bodies and key stakeholders.
* Coordinates internal and external communications in agreement with Global TechOps Management.
* Ensures that all aspects of technical operations within the assigned facilities functions are in compliance with company policies and standards in the area of regulatory compliance, GMP, Health, Safety, Security and Environmental Protection.
* Maintains quality on the basis of actual data of Quality Assurance

What Does A Head Operator Do At Amgen

* Refine, own and execute the technology strategy and roadmap for Amgen Operations in alignment with the key Operations drivers of reliability, efficiency, agility and differentiation - define the path forward needed to support the company's ongoing operations and growth plans and leverage technology and data to differentiate Amgen Operations from its competitors.
* Recruit, develop, and retain high-performing technology talent.
* Assess the organization structure and develop a team capable of executing the technology strategy and delivering value to the company.
* Build a strong slate of successors within the IT organization to prepare for the next decade.
* Build strong relationships with senior business leaders to clearly define program requirements and outcomes, set project budgets and investment prioritization, and collaboratively align the Operations IT / OT vision and strategy with Operations strategic intent drivers (reliability, efficiency, agility and differentiation).
* Monitor external technology changes and be a source of continuous innovation, facilitating speed to and in market and competitive advantage.
* Leverage technology to drive innovation in the business.
* Define and execute forward-looking plans to develop and deploy relevant new technology; and work to ensure smooth adoption of those technologies and deliver of efficiencies.
* Pick the winners.
* Communicate the company's technology strategy to the executive team, top management and staff.
* Provide stewardship and effective management of IT resources and investments, including oversight of resource requirements, departmental budgets and staffing plans, and management of IT vendors and service providers.
* Effectively vet and select best practice vendors while negotiating cost effective contracts for software, services and projects.
* Manage IT continuity and connectivity, overseeing maintenance, compliance and security of existing systems and development of new systems as the company expands virtually, internationally, and to new locations.
* Develop, implement and monitor a strategic, comprehensive Operations information security and risk management program (including strategy, policies, standards, processes and guidelines) to ensure the integrity, confidentiality and availability of information owned, controlled or processed by the organization and in alignment with the Chief Information Security Officers priorities.
* Establish and maintain effective governance for IT controls.
* Leadership of culturally and technically diverse teams / disciplines in EMEA, North America, Asia Pacific.
* Attract & build great talent and influence organizational change to continuously re-tool the skills within the organization to meet technology and business environment changes.
* Develop & execute a Vision & Strategy - measurable through tangible KPI's, goals & Metrics

What Does A Head Operator Do At eBay

* Lead all ad ops – campaign QC, implementation, trafficking, delivery, troubleshooting, reporting, optimization, and billing integration
* Scale our capabilities, leveraging internal and external resources, including establishment of SLAs for issue resolution
* Act as a point of escalation for troubleshooting campaigns and provide technical support to external and internal clients to resolve any issues and develop a plan for the prevention of the same issues
* Ensure the Ad Ops team maintains low error rates, traffics efficiently, and thinks ahead about potential roadblocks to said goals
* Partner with Ad Sales and Account Management to launch campaigns on time, monitor campaign performance, and communicate any performance issues to clients in a timely manner.
* Manage the operationalization of new ad products, in partnerships with Product and Engineering teams; assist in QC, documentation, and rollout of these capabilities
* Partner with Analytics & Yield Management to refine campaign prioritization and optimization strategy for demand campaigns
* Work with Data Science and supply-side analysts to provide best-in-class reporting to and optimize delivery against our inventory partners
* Frequently evaluate the suite of tools and services used by Ad Ops, and stay on top of new/better vendors for the team’s evolving needs
* Bring structure and process to a growing team in a fast-paced environment
* Identify, implement, and integrate systems into most optimal ad operation infrastructure to maintain and/or increase functionality, efficiency, and stability of ad delivery
* Stay on top of ad tech, media, and general technology trends; translate them into POVs, share with product and business teams, devise ways to assimilate trends internally

What Does A Head Operator Do At HSBC

* Staff Management and Administration
* o Oversight and management of high performing change professionals
* o Ensure that employees are in compliance with industry regulatory and bank compliance standards
* o Ensure that budget for Markets Operations Change is managed to plan, taking into account cost challenges directed by the Americas Head of Markets Operations (forecast)
* o Ensuring that objectives are clear and measurable, and drive performance measures and management for the individuals on the team
* o Contribute proactively and participate in thought leadership in the US and across the region
* Change Process Governance:
* o Ensure complete and accurate project portfolio of Markets Operations Change initiatives – managed at the product level by individual change managers aligned to Markets Operations product lines
* o Actively manage project portfolio conflicts – schedule embargos, resource competition and delivery risk
* o Promote and drive consistency in structure, approach, content and quality of change deliverables across the region
* o Promote and leverage best practices for project management, business analysis and governance activities
* o Align to global standards, tools and processes where practical across the region, e.g.
* Business Transformation Framework
* Technology Governance
* o Key Operations contact for Technology change delivery initiatives
* o Ensure active operations participation in local implementation as required
* o Identify and capture all product specific change initiatives impacting Markets Operations
* o Ensure benefits for initiatives are clearly understood and captured as part of approval and prioritization process
* Project Management and Implementation
* o Work with the global, regional and local leads to determine prioritization of initiatives across asset class boundaries
* o Responsible for the delivery of change initiatives (i.e. projects delivered on time, on budget, and achieve stated benefits)
* o Manage scope and scale of projects to ensure practical expectations and progressive delivery
* o Work with technology, applying relevant influence to ensure key change initiatives are delivered successfully
* o Ability to manage virtual team resources to achieve project goals
* o Actively participate in prioritization and change governance forums to reinforce communication and alignment to key management and stakeholder priorities
* Operational Effectiveness and Control
* o Ensures production of well-defined project plans in Clarity, inclusive of key work streams/milestones and assigned project managers with an efficient course for delivery by identifying and removing barriers to project success
* o Demonstrates financial acumen to develop and manage a detailed business case, including investments, detailed benefits and link to overall finances of the business
* o Ensures timely reports on project status, risks and issues, evaluating project performance based on management information
* o Reviews and constructively challenges project/work stream status reports and ensures all aspects of project performance are being managed effectively
* o Manages and reports project risks, issues and dependencies, promoting good risk management across project work streams
* o Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
* o Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions
* o Ensures project and project teams follow Business Transformation Frameworks and methodologies
* o Captures key learns from each project and feeds these back into Global Change Delivery Management Services to improve methodologies and share best practice
* Strategy and tactics
* o Partner with regional and global business leads to define target Operating models and strategic objectives for the Change organization
* o Develop a culture of ‘continuous improvement’ within the organization to ensure ongoing operations and processes are continuously challenged
* o Navigate through complex global organization structure & formalize partnerships with key participants within IT and business verticals
* o Develop and nurture a wide network across locations and functions, using this to help exert influence during prioritization discussions to ensure Markets Operations Change needs are taken into account
* o Ensure that trade-offs between tactical v/s strategic implementations are socialized & understood by Senior Markets Operations Management.
* Help to bridge conceptual market directives with practical solutions
* Core Competencies and Behaviors
* o Strong motivational skills, while objectively balancing the inevitable highs and lows of major change projects
* o People & Organization: Motivate and lead multi-skilled project teams to commit to common goals and to deliver against stretch targets.
* Mentor and Empower direct reports.
* Collaborative and consensus building attitude
* o Excellent communicator at all levels and across functions especially with senior management
* o Accountable for tracking portfolio success criteria (even where deliverables may not be directly in control)
* o Integrity: Will make decisions in the best interest of the Ops Change portfolio objectives
* o Able to effectively collaborate across locations and cultures
* o Proven capabilities in bringing in governance, structure and direction by defining delivery plan for required process and/or technology deliverables.
* o Strong leadership and staff development skills
* Working Relationships:
* o Work with Executive Management and key stakeholders across functions (Ops, Front Office, Compliance, Audit, Finance, HR, etc.) to constantly challenge ‘perceived wisdom’, to achieve buy-in to the revised processes and operational models, to manage the impact of change, and to ensure monetization of benefits.
* o Work across global teams to ensure commonality of understanding and objectives such that local teams are focused on delivering against global imperatives whilst at the same time global deliverables meet local and regional requirements.
* o Contribute to various Steering Committees
* o Other infrastructure support teams (Product Control, Market Risk, Credit Risk, Compliance, COBAM, etc.)
* Perform other job-related duties as assigned.
* Decision
* Making Responsibility:
* Staffing decisions with regards to performance of members of the team
* Allocation of change resource to projects based on skills and capabilities required and capacity available
* Oversight of tracking and monitoring overall change book of work with regard to budget and ensuring appropriate level of escalation/communication is taking place at the project level with senior stake-holders and where road-blocks occur or additional funding needed decisions are made through-out life cycle of the project as to what level of escalation and to who is required.
* Management of Risk
* Each employee must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
* Each employee must ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
* Each employee must promote an environment that supports diversity and reflects the HSBC brand.
* Observation of Internal Controls
* Each employee must maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
* Any failures to comply with the above should be reflected in year end performance assessments.
* Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
* Strong experience in leading and managing a diverse and high performing change function
* Strong track record of project delivery
* Strong project management and business analysis skills
* Working knowledge of Operations functions
* Critical thinking and analytical skills
* Strong relationship management and communication skills
* Ability to build and bridge strategic options/recommendations to solve business challenges
* Process mapping, analysis and re-engineering
* Ability to navigate unstructured or ambiguous situations
* Minimum of 10 years experience working in Financial Services industry
* Minimum of a BA/BS degree
* EEO/AA/Minorities/Women/Disability/Veterans

What Does A Head Operator Do At Willis Towers Watson

* Excellence
* Perform a key role in helping launch and oversee WTW’s US Funds platform, and associated future initiatives
* Oversee and govern the Operations team based in Chicago; which has a goal of implementing fund and cash transactions on an error-free basis
* Ensure appropriate procedures and controls are in place to support the management of assets on behalf of our clients and funds
* Work closely with colleagues in other offices (predominantly the UK) to ensure there is good communication and consistency as our operating model and platforms evolve
* Be responsible for the production of Management Information to assist with management of the team, and for reporting to the global head
* Work within a changing environment, pushing for efficiency and risk-control improvements on a continuous basis
* Oversee the day-to-day working relationship with our Funds administrator in the US
* People
* Manage the local teams, including US fund ops, portfolio servicing/cash and transitions; and provide strong day-to-day guidance
* Liaise confidently with other teams within the business, including Portfolio Management, Client Service and Compliance
* Maintain close connections with global counterparts helping maintain an environment of excellence
* Clients
* Work directly with internal clients, such as the portfolio management group, to deliver to pre-agreed standards; for example trade turnaround times.
* Provide significant input to the initiatives of the business as required, for example working with Product for new fund launches
* When working with external clients, demonstrate deep operational knowledge and ability to deliver.
* The Requirements
* Good operational experience at an asset manager, OCIO provider, or similar
* Ability to lead teams and be a key decision-maker
* Working knowledge of a multi-manager, multi-asset management, environment, including;
* Trade management
* Cash management
* Fund accounting
* Audit
* Custodian/administrator oversight
* Procedures and controls (risk management).
* Experience of Group Trusts and CIT would be useful; as would a good knowledge of the structure of US DB and DC pension fund clients
* Proven experience successfully managing multiple projects and producing quality deliverables on time and within budget
* Experience of having worked with, or implemented, transactional systems
* Problem solving skills; and a desire to work in a risk-managed and controls-based environment
* Effective oral and written communication skills to ensure that information and knowledge is shared appropriately
* Team-player with the ability to fit seamlessly into the wider global team of associates all focused on delivering work of exceptional quality
* A results oriented individual
* Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees.
* In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization.
* Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search.
* Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson
* Willis Towers Watson is an equal opportunity employer.
* All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
* Equal Employment Opportunity: Know your rights at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .
* Apply
* Not ready to Apply? at https://willistowerswatson.avature.Net/WTWTalentNetwork
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* Employee Type:Regular Full
* Time
* Location:Chicago, IL, US

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How To Become A Head Operator

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 


Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Head Operator jobs

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Head Operator Career Paths

Head Operator
Operations Director President Of Operations
Chief Operating Officer
11 Yearsyrs
Management Consultant Senior Manager
Corporate Controller
12 Yearsyrs
President And Founder Managing Partner
Director Of Food And Beverage
9 Yearsyrs
Production Manager General Manager
District Manager
7 Yearsyrs
Production Manager Operations Manager
General Manager
7 Yearsyrs
Operation Supervisor Assistant Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Business Developer Business Development Manager
Operations Director
9 Yearsyrs
Maintenance Technician Maintenance Manager
Operations Manager
7 Yearsyrs
Operations Director Senior Project Manager
President Of Operations
11 Yearsyrs
Maintenance Technician Project Manager
Program Manager
8 Yearsyrs
Product Manager General Manager
Regional Vice President
11 Yearsyrs
Account Manager Human Resources Coordinator
Senior Human Resources Manager
9 Yearsyrs
Account Manager Operations Manager
Senior Manager
10 Yearsyrs
Chief Executive Officer Property Manager
Senior Property Manager
8 Yearsyrs
Chief Executive Officer Human Resources Generalist
Talent Acquisition Manager
9 Yearsyrs
Business Developer Vice President, Business Development
Vice President & General Manager
12 Yearsyrs
Operation Supervisor Branch Manager
Vice President And Manager
10 Yearsyrs
Account Executive Director Of Sales
Vice President Of Sales & Operations
12 Yearsyrs
Product Manager Product Management Director
Vice President, Product Management
13 Yearsyrs
Management Consultant Vice President, Business Development
Vice President, Strategy
13 Yearsyrs
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Head Operator Demographics


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • German

  • Italian

  • Arabic

  • Russian

  • Japanese

  • Hindi

  • Bengali

  • Vietnamese

  • Mandarin

  • Korean

  • Chinese

  • Hebrew

  • Icelandic

  • Akan

  • Indonesian

  • Ukrainian

  • Georgian

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Head Operator

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Head Operator Education

Head Operator

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Real Head Operator Salaries

Job Title Company Location Start Date Salary
Operations Senior Function Head Citibank, N.A. New York, NY Mar 10, 2012 $400,000
Head of China Commercial Operations, Bayer Consumer Health Bayer Business and Technology Services LLC NJ Dec 31, 2016 $396,713
Head of Business Operations Peloton Interactive, Inc. New York, NY Jun 06, 2016 $350,000
Chairman and Head of Global Technical Operations Siegfried (USA), Inc. Pennsville, NJ Nov 02, 2011 $325,000 -
Head of Corporate Strategy & Cust Operations Baxalta Incorporated Cambridge, MA Jul 01, 2015 $275,000 -
Head of Global Host Recruitment Operations Airbnb, Inc. San Francisco, CA Sep 21, 2015 $240,000
Head of Operations (US) Global Life Distribution (Us) Inc. Armonk, NY Feb 02, 2015 $225,000 -
Global Head of Business Operations Redscout LLC New York, NY Nov 30, 2015 $225,000
Head of Operations (Consumer Products) Dreamworks Animation LLC Glendale, CA Apr 10, 2013 $220,000
Global Head of Operations-Commodities Division BTG Pactual Commodities Trading Us LLC Stamford, CT Aug 01, 2016 $205,379
Head of Operations Fastmatch, Inc. New York, NY Nov 21, 2016 $203,486
Head of Desing OPS Airbnb, Inc. San Francisco, CA Jun 15, 2015 $200,000
Head of Operations and Special Projects Mio Partners Inc. New York, NY Aug 01, 2012 $165,000
Head: Business Operations Srishti I2I Biz Solutions Inc. Mahwah, NJ Sep 01, 2015 $162,864
Head: Business Operations Srishti I2I Biz Solutions Inc. Princeton, NJ Sep 01, 2015 $162,864
Head of Commercial Operations Credorax USA, Inc. Southborough, MA Mar 15, 2011 $160,000
Head of Operations Analytics LYFT, Inc. San Francisco, CA Jul 12, 2015 $160,000
Head of Operations Analytics LYFT Inc. San Francisco, CA Jul 27, 2016 $160,000
Head of Global Delivery Operations Posh Consulting, Inc. Redmond, WA Sep 03, 2014 $130,000
Head of China Operations Livedeal, Inc. San Diego, CA Sep 04, 2012 $130,000
Head of Business and Technology Operations Quanthouse Inc. New York, NY Oct 01, 2012 $129,000 -
Head of Media Operations Hispano USA, LLC San Antonio, TX Mar 10, 2011 $126,984
Head of Media Operations Hispano USA, LLC San Antonio, TX Mar 22, 2011 $126,984
Head of People Strategy & Operations Artbinder Inc. New York, NY Mar 21, 2016 $125,000 -
Head of Office, External Innovation Operations Sanofi Us Services Inc. Cambridge, MA Jun 23, 2016 $124,176 -

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Top Skills for A Head Operator


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Top Head Operator Skills

  1. Operational Procedures
  2. Ensure Compliance
  3. Product Development
You can check out examples of real life uses of top skills on resumes here:
  • Established and administered operational procedures.
  • Enforce and ensure compliance with regulatory requirements and employment standards on a global scale.
  • Brainstormed with the CEO on expansions of the company including researching government contracts and new areas of product development.
  • Prepare and distribute financial statements for the firm's two private funds.
  • Developed emergency and safety procedures and protocols.

Top Head Operator Employers

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