Head operator job description

• Ph.D. in Sciences or Engineering
• 3-6+ years of experience working in or serving the life sciences industry required, which may include management/strategy consulting or private equity experience
• Excellent communication skills and strong ability to influence stakeholders
• Willingness to work hard and take direction, ownership, and accountability for work-but also creatively solve problems
• Ability to both influence key stakeholders as well as drive for decisions and outcomes when necessary
• Able to thrive in a highly dynamic, fast-paced, continuously changing environment with minimal oversight/direction

Location: Cambridge, MA

More About Flagship Pioneering

Flagship Pioneering conceives, creates, resources, and develops first-in-category life sciences companies to transform human health and sustainability. Since its launch in 2000, the firm has, through its Flagship Labs unit, applied its unique hypothesis-driven innovation process to originate and foster more than 100 scientific ventures, resulting in over $50B in aggregate value. To date, Flagship has deployed over $2.2B in capital toward the founding and growth of its pioneering companies alongside more than $18B of follow-on investments from other institutions. The current Flagship ecosystem comprises 41 transformative companies, including Axcella Health (NASDAQ: AXLA), Denali Therapeutics (NASDAQ: DNLI), Evelo Biosciences (NASDAQ: EVLO), Foghorn Therapeutics (NASDAQ: FHTX), Indigo Ag, Kaleido Biosciences (NASDAQ: KLDO), Moderna (NASDAQ: MRNA), Rubius Therapeutics (NASDAQ: RUBY), Sana Biotechnology, Seres Therapeutics (NASDAQ: MCRB), and Sigilon Therapeutics (NASDAQ: SGTX).

Flagship Pioneering and our ecosystem companies are
committed to equal employment opportunity
regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Recruitment & Staffing Agencies : Flagship Pioneering and its affiliated Flagship Lab companies (collectively, “FSP”) do not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to FSP or its employees is strictly prohibited unless contacted directly by Flagship Pioneering's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of FSP, and FSP will not owe any referral or other fees with respect thereto.

This highly motivated business operations and innovation strategist will identify new opportunities for the portfolio, refine the existing portfolio and build the pipelines for our Operations Innovation team. This role will partner with the Operations team as well as digital Product Owners and the LOBs to create transparency and aid in the execution against the deployment of digital capabilities, with a lens toward customer obsession and optimization of our carbon footprint. Collaboration with other business and Digital product owners will be required to develop a truly customer obsessed Omni channel experience. This role will report into the Head of Product, Innovations and Robotics across Chase Operations.

This position requires the ability to quickly learn new areas and content, work simultaneously with multiple products and business units, and balance multiple initiatives. Candidates should have background in business development and implementing internal and Fintech solutions to solve problems, as well as consultant background to both define and operationalize new capabilities to customers and employees.

The successful candidate will be a broad thinker with the ability to inspire confidence from, and to collaborate closely with Operational Leaders, Front-office support, Digital, Consumer Bank, and Technology leaders.
Responsibilities


Partner closely with Digital, Operational Functional leads, and IT to bring new capabilities to market. Help translate that strategy into a connected experience Manage a team of 20+ individuals including an Innovations lab and research and development to test and learn regarding new opportunities to improve the customer, employee experience as well as drive operational efficiencies from end-to-end Implement new, agile ways of working and a framework for evaluating, executing and integrating new capabilities and products Educate on the latest digital innovation including areas that will help the Operations team drive their objectives, their business and the customer experience Provide meaningful measurements and accompanying insights that represent progress against stated goals and key business metrics Analyze and synthesize key insights from analytics, user experience research, competitive and market analysis, and company information to provide context and perspective and to help drive priorities Accelerate core business innovation across Fraud and Disputes, Servicing, Cash and Check Management, Collections, ML/AI and Digital product segments Establish new business growth vectors and work with broader organization to deliver client-ready, scalable solutions Organize and host innovation-themed internal and external events to educate peers, further Chase's industry leadership position and increase collaborative opportunities Originate new innovation initiatives, present progress and outcomes to senior members of the Chase organization, including executive leadership


Qualifications


Undergraduate degree and 15+ years of experience in financial services, strategy, business development or similar. Fintech experience preferred. Advanced degree preferred but not required. 10+ years of Consultant experience Ability to influence stakeholders with diverse points of view - with ability to influence people at all levels across a broad variety of job functions Highly developed communication, networking and consensus-building skills Collaborative attitude and willingness to work with internal and extern stakeholders globally Structured thinker, plus effective communicator with excellent written and oral communication skills Ability to prioritize product efforts according to business need and industry/technology/market trends Familiarity with the business services and offerings associated with Chase, specifically within Operations Experience with agile product development techniques and practices for speed-to-market Successful track record of business transformation and driving change in well-established businesses


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

A World-Changing Company

At Palantir, we're passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.

The Role

Palantir's in-house legal team works to proactively address legal issues so that Palantir can continue to drive positive impact in the world. Legal Operations is the backbone of the legal team and is key to fulfilling Palantir's mission. In that pursuit we strive to cultivate Palantir's philosophy, develop relationships across the company, and operate with a service mindset. We develop a strong understanding of business strategy, and have a passion for helping others, making us an invaluable resource. We're a team that values both creativity and teamwork - whether operating solo or collaboratively, we endeavor to achieve great results.

The Head of Legal Operations will be the driving force of innovation, scale, technology and automation. You will be responsible for leading, building, and streamlining the strategic technologies and operational functions of the legal team. You will work with other leaders and Legal Operations teammates to help implement key systems, optimize processes, manage projects, and create objectives and performance metrics for both Legal Operations and the broader team. You will also partner closely with Palantir's attorneys and paralegals to understand the needs and develop solutions that scale alongside the business.

Our ideal candidate will take initiative, operate with discretion and resourcefulness, and thrive off of executing on and supporting the processes, systems and platforms of the legal team. Most importantly, they have a true desire to be helpful and go above and beyond to solve challenges.
Core ResponsibilitiesImprove the operations, systems, and ongoing innovation of the legal team in partnership with existing Legal Operations leaders and teammates Oversee functionality of technology tools and software used by the legal team Assist Legal leadership with day-to-day operations, including identification, development, and implementation of department policies and procedures, reporting, and dashboard creation Advise users in effective use of applications and information systems and train the team and broader organization on legal processes and procedures, such as new software or process rollout Develop and implement a comprehensive departmental communications plan (e.g. newsletters, announcements, and messages from department leadership)
What We ValueDemonstrated experience identifying and acting upon opportunities to improve processes and tools to enhance efficiency and drive results Evidence of proactive, efficient and resourceful project or program management skills Passion for legal enterprise technology, and energized by the challenges of serving a growing a team in a dynamic, fast-paced environment Demonstrated knowledge of technology application management Experience building cross-functional relationships with key resources and business partners across a legal team, advising, influencing decisions, managing change, and balancing multiple business function priorities
Preferred5+ years of previous experience leading an in-house legal operations team, law firm, or operational management role Experience implementing and scaling legal technology solutions (e.g. contract and document management, workflow automation, spend management, e-signature processes, amongst others)
Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world's hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.