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Top 50 Head Operator Skills

Below we've compiled a list of the most important skills for a Head Operator. We ranked the top skills based on the percentage of Head Operator resumes they appeared on. For example, 7.9% of Head Operator resumes contained Financial Statements as a skill. Let's find out what skills a Head Operator actually needs in order to be successful in the workplace.

These are the most important skills for a Head Operator:

1. Financial Statements

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high Demand
Here's how Financial Statements is used in Head Operator jobs:
  • Produced consolidated financial statements in accordance with local and US GAAP requirements.
  • Developed and maintained all corporate financial statements.
  • Monitor financial statements to ensure appropriate charging of line items and managed cash flow.
  • Prepare and distribute financial statements for the firm's two private funds.
  • Enacted quarterly review with external controller for quarterly audits and production of independent quarterly financial statements.
  • Created efficiencies by improving the financial statements process and budgeting and forecasting process.
  • Prepared financial statements, budgets, and pro-forma projections.

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2. New Product Development

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high Demand

3. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Head Operator jobs:
  • Identify management system weaknesses, establish priorities, provide recommendations for improved systems performance and ensure compliance.
  • Conduct quality control audits to ensure compliance for upcoming inspections and eliminate any deficiencies.
  • Contribute to overall profitability of TA, implementation of cost controls, monitoring of expenses to ensure compliance with the budget.
  • Work with legal and regulatory units to ensure compliance with SEC, CFTC, FCA and other and international bodies.
  • Developed and implemented programs for remediation of departmental computer systems to ensure compliance with 21 CFR Part 11 regulations.
  • Provided technical assistance to ensure compliance with state, federal and agency policies, laws and regulations.
  • Recognize and establish best practice strategy and ensure compliance to environmental health and safety goals.
  • Enforce and ensure compliance with regulatory requirements and employment standards on a global scale.
  • Developed on-site monitoring to ensure compliance with state and federal laws and regulations.
  • Monitor financial activity to ensure compliance with GAAP practices and guidelines.
  • Guided process reengineering and provided increased staff training to ensure compliance with Sharia standards.

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2 Ensure Compliance Jobs

No jobs at selected location

4. Customer Service

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high Demand
Here's how Customer Service is used in Head Operator jobs:
  • Improved customer satisfaction, reduced costs and improved inventory security by creating and updating customer service, ordering and return policies.
  • Front line manager assigned to improving customer service and implementing creative problem solving.
  • Managed Operational functions including collateral management, confirmations, settlements and customer service.
  • Verify compliance with national distribution according to agreed levels of customer service.
  • Increased productivity and efficiency by quickly resolving customer service complaints.
  • Conducted ongoing analysis of customer service programs and employee performance.
  • Full accountability for technical customer service systems and business processes.
  • Directed the activities of six managers, and a team of 40+ engineers, customer service, and operations staff.
  • Managed staff of 20+ including tellers, clearing officers, funds transfer officers, cash officers and customer service officers.
  • Act as a customer service representative to answer account issues concerning membership accounts, both new and established, i.e.
  • Identified performance gaps and trends in Customer Service that were used to facilitate performance coaching and business skills training.
  • Introduced protocols and a system of customer feedback to facilitate in maintaining high customer service levels.
  • Provide excellent customer service to clients and customers by phone, email and in person.
  • Provided overflow phone support for Customer Service, Technical Support, and Sales divisions.
  • Owned all operational planning and execution processes from sourcing to customer service.
  • Directed customer service and managed service calls.
  • Enhanced sales by providing department services within established customer service timelines and in compliance with company standards.
  • Facilitated the training of new hires in the dropship branch operations for customer service and catalog building for new inventory.
  • Developed operations plan, crafted job descriptions, and lead hiring and onboarding efforts for customer service teams.
  • Operated and ran the full customer service branch of the dropship portion of Bray World Wide, LLC.

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6 Customer Service Jobs

No jobs at selected location

5. Strategic Plan

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high Demand
Here's how Strategic Plan is used in Head Operator jobs:
  • Provided cost and time savings that increased company performance and resulted in timely financial reporting and more efficient strategic planning.
  • Developed and executing strategic plan for building and implementing a PI Claims-wide project and portfolio management infrastructure.
  • Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.
  • Developed financial and operational strategic plans including budgets, forecasts and profitability/sensitivity analysis.
  • Incorporate management quality issues into country strategic planning process.
  • Ensured operational and financial alignment throughout strategic planning process.
  • Supported and analyzed strategic plans and budget decisions.
  • Participate as a member of the Senior Management Team (SMT), and in all strategic planning meetings and activities.
  • Develop and direct acquisition analysis, strategic planning, comprehensive long-term audit programs, and year-end audit schedules for client companies.
  • Collaborated with upper management on a strategic plan to expand business to business operations with foreign hedge funds and asset managers.
  • Head of Strategic Planning, Global Information Management & Operations Previously, Major, IDF Special Forces Elite Unit Commander.
  • Partner with the leadership of Global Patient Safety to identify and prioritize productivity initiatives as aligned to the strategic plan.
  • Conducted monthly competitive market analysis, for best strategic planning practices for labor and pricing in the market place.
  • Certified Strategic Planning I and deployed for 3 months as NATO operations strategic planner.
  • Create monthly and quarterly strategic plans to ensure development and growth.
  • Create and maintain the 5 year strategic plan for R&D.
  • Assist in the development of strategic plans for the general organisation and specific operational activity.
  • prepared annual strategic plan and for 3 years mandatory requirement of the Ministry of Agro-Industry and implemented the annual one.
  • Experience includes: - Produce annual three and five year strategic plan.
  • Developed strategic connections Worked with the CEO to perform strategic planning.

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6. Service Delivery

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high Demand
Here's how Service Delivery is used in Head Operator jobs:
  • Provided better accountability and allowed for a consistent platform of service delivery, financial reporting, and execution of property strategy.
  • Established a global service delivery organization and offshore software development centers in Asia and Eastern Europe.
  • Encouraged staff positive response to technological changes in pursuit of efficient service delivery.
  • Streamlined customer account opening process to improve turnaround time for service delivery.
  • Enhanced service delivery for third-party clients via creation of global support organization.
  • Manage internal and external resources and ensure quality service delivery.
  • Planned and implemented strategic changes to improve service delivery.
  • Communicate effectively with internal & external department service delivery.
  • Managed IT and ITO operations, led Service delivery optimization and IT outsourcing Projects.
  • Liaised with 3rd party vendors regarding service delivery, contract management and negotiation.
  • Oversee service delivery standards in the branches.
  • Implemented Cloud Operational Governance Frameworks for Global Service Deliveryteams to include technical Security and GxP regulatory compliance.
  • Head of Service Delivery for fortune 100 client for worldwide operations with full P&L responsibility.
  • Delivered contracted SLA's, maintained service delivery during transition to Capita.

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4 Service Delivery Jobs

No jobs at selected location

7. Logistics

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high Demand
Here's how Logistics is used in Head Operator jobs:
  • Manage logistics by monitoring import and local activities to ensure efficient deliveries to achieve customer satisfaction.
  • Restructured the roles and responsibilities within logistics, inventory/purchasing control and service.
  • Negotiated for priority and means of transportation of aviation logistics assets.
  • Provided leadership, vision, and process change management to Supply Chain, Logistics, Warehousing, and Materials Management organization.
  • Managed the transformation of Service Delivery, Manufacturing, Supplies & Logistics, and Customer Service & Support functions.
  • Saved over $1MM in 2 years by negotiating with logistics, parking, repair and service vendors.
  • Coordinate logistics, including tracking shipments and working with customers and shippers on pickup/delivery dates.
  • Manage $52M Direct/$50M Indirect Multi-Modal Logistics & 150 Tractor Private Fleet Budget.
  • Provided customized logistics, fast forwarding and supply chain solutions for our clients.
  • Strengthened all logistics, manufacturing, vendors, and clients within Europe.
  • Managed logistics of multiple shipments and deliveries within extreme time constraints.
  • Dispatch, logistics, customer service, scheduling and operations.
  • Organized the logistics for every teaching session and various events.
  • Managed monthly finances, accounting, and logistics.
  • Assisted sales teams with forwarding and logistics information.
  • Handled all of manufacturing and logistics.
  • Order Management and Logistics: Successfully delivered and managed material for nationwide UMTS rollout despite global equipment shortages.
  • Led the supply chain, distribution and logistics integration program with Abbott Vascular for post acquisition business expansion.
  • Managed 26% of national logistics volume and delivery to over 45 distribution centers.
  • Liaisoned with logistics managers for manpower, supply support and equipment use.

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2 Logistics Jobs

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8. Infrastructure

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high Demand
Here's how Infrastructure is used in Head Operator jobs:
  • Managed the development and implementation of a PMO infrastructure including responsibility for recruiting, hiring, training and performance management.
  • Reduced business risk, by designing and implementing tighter security controls within network infrastructure to avoid breaches from member connectivity.
  • Managed and continually enhanced the Operational risk infrastructure to identify, report and mitigate operational risk events.
  • Ensured IT Service Continuity infrastructure and processes remained current and aligned with Business Continuity requirements.
  • Designed and created IT Operations, infrastructure policies and Procedures and Business Continuity documents.
  • Delivered application development, business intelligence, and infrastructure services.
  • Collaborated with the Partners to develop general office infrastructure.
  • Manage all governance, risk/compliance, audit, training and day to day operational infrastructure and support for the Americas.
  • Reduced Network expense by analyzing Frame Relay infrastructure demand, and right sizing bandwidth to meet member capacity requirements.
  • Maintained all development tools and infrastructure and ensure availability for a 24/7 development cycle with teams located worldwide.
  • Developed the company vision, infrastructure, and strategy as well as policies and procedures.
  • Created automation for all software deployments and infrastructure activities within the Amazon Cloud.
  • Developed the entire infrastructure for sales, service, and operations from scratch.
  • Developed a plan to improve the school's information technology infrastructure.
  • Developed and managed the annual IT infrastructure budget for responsible areas.
  • Slashed executive-level escalations in half by streamlining customer escalation processes and revamping tooling infrastructure across the division.
  • Implement key infrastructure initiatives used to promote greater efficiencies and processes.
  • Key Responsibilities: Operations for social - youth events and corporate events for Infrastructure (Awards / Seminars / Conferences)
  • Reduced infrastructure and service costs by over 25% while overall mortgage originations reached 5 Billion.
  • Developed and implemented a $ 12.0M project plan to upgrade the IT infrastructure.

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7 Infrastructure Jobs

No jobs at selected location

9. Business Development

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high Demand
Here's how Business Development is used in Head Operator jobs:
  • Provide executive management with strategic and operational advice regarding business development strategies, leading proposal pricing and financial decision-making.
  • Provided complete oversight of all operations, including business development, assets, logistics and inventory.
  • Launched Behavioral Health Business Development and Sales Support department achieving profitable growth.
  • Established Business Development and Marketing Plan.
  • Assisted with business development efforts.
  • Refine lead flow process from marketing to business development to improve lead quality and acceptance rate.
  • Assisted in screening and monitoring deals, due diligence, and other new business development efforts.
  • Headed one of the largest and most Important Bank's Operations, Credit and Business Development
  • Supported new business development initiatives for customers in Malaysia, Taiwan and the U.S.
  • Hired, trained and supervised two business development employees charged with lead generation.
  • Identified New Markets, Inventory control, Business development and Internal Co-Ordination.
  • Lead Sales and Business Development team to maintain the product opportunity pipelines.
  • Drafted and executed business development agreements for resellers, content studios, and data management platforms.
  • Managed commercial operations and business development for a health services startup company.
  • Led the business development activities of the Distribution Services business of Foreside Financial Group, LLC.

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3 Business Development Jobs

No jobs at selected location

10. Oversight

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high Demand
Here's how Oversight is used in Head Operator jobs:
  • Provided operational and planning management and oversight of aviation logistics for the Headquarters.
  • Managed fraud control oversight using automated neural networks.
  • Provided oversight and recommendations on areas of improvement.
  • Provided quality oversight on manufacturing capital projects.
  • Enhanced ongoing operational oversight and communication.
  • Provided oversight and maintenance of the facility to ensure that all areas of the structure were running effectively and efficiently.
  • Provided general event oversight, which included set up and break down, ordering signage and monitoring budgets.
  • Implement and manage daily, weekly, and monthly MIS reporting, oversight processes, and management controls.
  • Managed a team of 27 team members, providing oversight to Business Process management supporting Equity Derivatives business.
  • Conducted oversight of and edited all team reports for quality assurance, prior to releasing them to higher.
  • Introduced Field Support Managers to bring oversight, expertise and structure into the existing 18 locations.
  • Provided management oversight for a 40 person operations team processing 1.8MM kg of antibiotics per year.
  • Re-engineered BQ staffing and oversight agreement with Naval Hospital Corps School.
  • Provided contract oversight for two government contracts.
  • Manage key responsibilities include oversight of operations and preparations of initiatives for improved efficiencies and cost savings.
  • Exercised oversight of the monthly office budget, monitored office expenditures, and cross checked accounting reports.
  • Provide executive project oversight on all of the company s strategic initiatives.
  • Provide oversight for phased system conversion from Syteline to SAP.
  • Provided Program/ Trial Oversight to CROs, FSPs, vendors and sites.
  • Led offshoring of 35% manual processing tasks and provided oversight for additional team of 18 people in India. "

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2 Oversight Jobs

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11. Project Management

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high Demand
Here's how Project Management is used in Head Operator jobs:
  • Provided direct management for the Solution Delivery and Project Management Groups, including compliance, security and vendor management.
  • Provided project management leadership on key initiatives within supply chain organization.
  • Project management and cross-functional initiatives.
  • Served as a member on the Business Development Committee, in charge of project management and launch of new business initiatives.
  • Managed five departments: Application Development, Content Development, Customer Care, Instructional Systems Design and Project Management.
  • Project management, budgeting, financial planning, and commercial issues were a major part of this position.
  • Renegotiated venue and vendor rates reducing expenditure by 30%, Recruitment and training of project management Administrators.
  • Instituted a project management list to keep track of various tasks being completed by the operations staff.
  • End -to -end project management of the event from logistics, hiring of personnel and managing payroll.
  • Learned industry 'from the ground up', including equipment, products and project management.
  • Managed project management, commercial contracts, and business development across the EMEA region.
  • Project management, hiring, training, and supervising all aspects of our team.
  • Lead implementation and use of multiple Project Management software systems.
  • Provide Project management report to the business teams.
  • Implement operational efficiencies regarding financial management, project management, contract management and talent acquisition strategies.
  • Project Management & Customer Support Responsible for ensuring that all US customer projects are performed on time and within budget.
  • Provided input and guidance for the definition of the SDLC, Change Management and IT Project Management procedures and processes.
  • Gained diverse experience in IT strategy, project management, technical support, financial planning, vendor management and teambuilding.
  • Provided consulting and project management services to TEKsystems for 11 major Blue Chip/Fortune 500 companies.
  • Deployed project management tools, aligned company projects with business imperatives, and delivered 8 significant design/manufacturability improvements in 15 months.

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9 Project Management Jobs

No jobs at selected location

12. Human Resources

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high Demand
Here's how Human Resources is used in Head Operator jobs:
  • Identified and execute legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures and reporting complied.
  • Implemented more specific policies relating to Accounting and Human Resources ensuring consistency and accountability and improving overall communication with management.
  • Managed the human resources functions to develop and support new staffing models, recruitment and talent management.
  • Major responsibilities include Administration, Accounts, Human Resources, Production and all sort of operational management.
  • Provided single point of contact for internal Human Resources, Accounting and Payroll.
  • Full oversight for human resources and merchandising directly from the back office.
  • Served as a liaison with the UA Human Resources Department.
  • Hired and managed human resources for the company.
  • Executed end-to-end event, created protocols, documentation and processes, managed exhibitor services, human resources allocation and logistics.
  • Ensured accuracy in both Accounting and Human Resources departments and abided by all state and federal guidelines.
  • Form and establish the infrastructure and foundation of the human resources function within a startup.

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3 Human Resources Jobs

No jobs at selected location

13. Daily Operations

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high Demand
Here's how Daily Operations is used in Head Operator jobs:
  • Directed daily operations including organizational management, sales, business development, marketing, and financial flow.
  • Ensured all aspects of daily operations for domestic DTC settlements, international, and option settlement activities including billing were completed.
  • Shift from daily operations to strategic direction, collaborative cross functional project management and managing teams in large scale projects.
  • Monitor and evaluate the daily operations and develop solutions or troubleshoot for problems or needs after consulting with the Sn.
  • Played a key role in the daily operations of the company looking over technical as well as the management aspects.
  • Track daily operations and cost to ensure project is on schedule and remains inside the budget.
  • Position Summary: Responsible for all daily operations including management of 40 person staff.
  • Coordinated daily operations between restaurant, food truck, and high-volume catering business.
  • Schedule work and maintenance for least impact on daily operations.
  • Managed all aspects of the New York office daily operations.
  • Executed daily operations of keeping a venue running smoothly.
  • Supervised daily operations including budget and HR issues.
  • Assisted in the daily operations of camp.
  • Manage daily operations in the office.
  • Managed daily operations of the camp.
  • Oversee daily operations of multi-million dollar corporation.
  • Managed and coordinated the daily operations of the Petro-Chemical unit at the Sunoco facility in the Philadelphia area.

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14. Business Units

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high Demand
Here's how Business Units is used in Head Operator jobs:
  • Partnered with business units and corporate development teams to deliver timely solutions to challenges.
  • Partnered with business units sharing ownership and accountability for clients' expectations.
  • Compiled, reviewed and developed comprehensive financial reports for multiple business units and presented quarterly results to the board of directors.
  • Provide regulatory direction, advice, and assessments to all business units for strategic projects and Due Diligence initiatives.
  • Focused company into distinctive business units, Dental Care, Food Service and Personal Protective Equipment (PPE).
  • Collaborated with all business units including Trading, Operations, Risk, Accounting, Compliance and Technology.
  • Partnered with global business units to ensure service needs were met and future services were anticipated.
  • Deployed 13 new processes: 6 business units and sales on schedule over 6 months.
  • Led a team of 80 technical resources in different domains and business units.
  • Track and monitor operating risk issues for business units.
  • Directed 11 business process leaders to institute and manage process improvement initiatives that created operational efficiencies for 10 global business units.
  • Optimize efficiencies by strategically aligning operating processes across multiple business units.
  • Enacted policies to create centers of accountability in the business units for purchasing and finance decisions.

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1 Business Units Jobs

No jobs at selected location

15. Process Improvement

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Here's how Process Improvement is used in Head Operator jobs:
  • Directed standardization, management and Lean/Six Sigma process improvement of industrial policy, processes and instructions for all Naval Shipyards.
  • Led the home office and regional program management teams and successfully implemented global claims process improvement undertakings.
  • Create metrics for well-established site operations to enable process improvements across the facilities and manufacturing functions.
  • Initiated continuous process improvement by ensuring product programs are up-to-date with best practices.
  • Led global strategic and process improvement initiatives to streamline and re-engineer operations.
  • Identified and implemented process improvements and cost saving initiatives in international department.
  • Introduced cost containment/process improvement strategies that eliminated need to reduce headcount.
  • Identified inefficiencies and made recommendations for process improvements.
  • Created delivery consistency and process improvement initiatives.
  • Analyzed as-is processes and implemented process improvements.
  • Direct the Maintenance, QC, Inventory and Operations Departments while spearheading the Process Improvement Steering Team.
  • Implement strategies around studio staffing, personnel issues, process improvements and studio culture.
  • Introduced a continuous process improvement model through the use of LEAN/Six Sigma methodologies.
  • Address operational gaps and process improvements in order to provide superior service.
  • Identify product deficiencies and devise continuous process improvements in support of product development initiatives.
  • Implemented process improvements and logistical efficiencies to realize that saving.
  • Identified/implemented global process improvement opportunities to enhance efficiencies.
  • Automated CPG flow wrapped, automated carton facility 1500 ppm Directed process improvement projects in: 1.
  • Participated on the Kaizen and 5S Team to review process improvements and paint the factory.
  • Led global process improvement initiative for integrating UK/US offices within the IT shared service

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4 Process Improvement Jobs

No jobs at selected location

16. Risk Management

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Here's how Risk Management is used in Head Operator jobs:
  • Strengthened enterprise risk management framework processes by restructuring risk control self-assessments, risk event reporting, and key risk indicator development.
  • Improved risk management by implementing self and external auditing processes, ensuring security and regulatory compliance.
  • Risk Management - Oversee organizational environment monitoring, training and project risk management activities
  • Authored company policies regarding Security, Life Safety and Risk Management.
  • Promoted to High-level Risk Management/Trading Operations position shortly after merger.
  • Implemented risk management and risk avoidance/mitigation program.
  • Developed and implemented risk management strategy.
  • Established and managed plans to deliver the regulatory heightened expectations of the Vendor Risk Management functions within the Bank.
  • Served as Safety Officer for the organization - applied risk management, trained people and enforced safety compliance.
  • Restructured Middle-Office Operations encompassing Business and Tax risk management, P&L processes and calculations.
  • Coached business managers and risk specialists in the application of scientific risk management.
  • Advise CEO and Board on aspects of governance and risk management.
  • Chair of the Firm's Risk Management and Compliance Committee.
  • Maintain documentation for risk management and risk policies and procedures.
  • Implemented a new culture and tools for improved risk management.
  • Performed day-to day risk management and trade execution.
  • Drafted all necessary transactional/contractual documentation; performed risk management analysis on major projects; and managed contractual structures and business negotiations.
  • Spearheaded all marketing and operationsincluding logistics, risk management, customer service, and branding/identity.
  • Defined targets, managed hardware and software quality assurance, and led overall project risk management and mitigation plans.
  • Keep abreast of latest operational risk management techniques and industry best practices.

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2 Risk Management Jobs

No jobs at selected location

17. Setup

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average Demand
Here's how Setup is used in Head Operator jobs:
  • Observe operations to detect machine malfunctions Verify personnel, job and machine setups conform to specifications
  • Implemented setup of all departmental devices and specialized equipment on network.
  • Confer with other workers about machine setups and operational specifications.
  • Experience - Responsible for inspection and quality, setup and operation of multiple Formax53 & 54 and smaller Nationals machinery.
  • Project management, full setup, technical implementation of all VISA and MasterCard issuing & ATM acquiring projects & products.
  • Ushered in fundamental reforms in the organizational setup of the council as the Operations Head of the 550-member society
  • Create and implement plans of operation for setup, activities, media, special guests, and volunteers.
  • Completed facility design, fixture installation, obtained warehouse equipment and setup general office space / fixtures.
  • Inspect product, observe operations to detect machine malfunctions, verify that machine setups conform to specifications.
  • Read work orders or blueprints to determine specified tolerances and sequences of operations for machine setup.
  • Oversee all transportation, delivery setup and usage of all company technologies.
  • Machine setup, mixing of chemicals and adhesives for application to product.
  • Core member in the incubation of GBS IT Mobility factory setup.
  • Established and setup 16 new offices in 11 countries.
  • Assisted with the setup of the stadium.
  • Assisted senior personnel in setup, stacking, marking, packing and transport of finishproduct.
  • Experience - Setup and run production on a national coldformer 1.5in five die and a 1in six die cold former.
  • Machine setup procedures Machine troubleshooting Read and interpret blueprints Check for conformance to specifications Quality productiveness Experience operating Breyer and Maguire

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18. Business Operations

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average Demand
Here's how Business Operations is used in Head Operator jobs:
  • Developed and delivered regional succession plan ensuring continuity in business operations and client satisfaction leading up to relocation back to Seattle.
  • Supervised a regional team of 6 business operations managers responsible for driving operational excellence across the business unit.
  • Analyzed traffic data to optimize business operations.
  • Acquired deep knowledge in business operations and strategy, serving as a critical linkage between creative and business leaders.
  • Full accountability for all planning, financial, sales and business operations from budget through fiscal accounting.
  • Oversee financial reporting, forecasting, budgeting, business operations, commercial strategy, and deals pipeline.
  • Headed up business operations and managed customer service support programs utilizing 3 call centers throughout India.
  • Run business operations including contacting new clients, sales, and website and brochure design creation.
  • Maintained business operations to independently produce, market, distribute, and sell records
  • Reported to the Vice President Business Operations, in Sunnyvale.
  • Established and managed core of professionals to support flagship product, business operations, new customer onboarding and technical partner integration.
  • Utilized as internal consultant for problems and oportunities that fell outside of normal business operations.
  • Served as head of a subsidiary company; tasked with overseeing business operations, partnership development, marketing and brand management.

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6 Business Operations Jobs

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19. Analytics

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average Demand
Here's how Analytics is used in Head Operator jobs:
  • Integrated leadership role includes strategy development, analytics, project implementation, process engineering, and operational performance.
  • Leveraged analytics to develop and implement well-formulated, well-communicated operational strategies that exceeded client expectations.
  • Provide financial analytics and reporting to senior management and audit committee as requested.
  • Enhanced the Marketing Database to enable strategic programs and advanced analytics.
  • Worked closely and provided support for media teams, analytics, external creative teams, and publisher partners.
  • Created and leads SaaS Renewals Analytics project resulting in determining 20% GAP and creation of corrective plan.
  • Updated company website with new copy and set up Google Analytics to consistently measure web traffic.
  • Campaign Manager - Analytics tool for tracking click-through and conversion rates of e-mail campaigns.
  • Executed projects in Business Process Re-engineering, Customer Analytics, S&OP implementations.
  • Led design & development of all aspects of Reporting & Analytics service line.
  • Managed Amazon storefront, Google Analytics, AdWords and email marketing.
  • Analyzed the web traffic using Google Analytics and other tools.
  • Delivered on Diagnostic Data and Analytics for approximately 20,000 Global Merchants and Partners.
  • Deployed and managed Google Analytics, Tag Manager, and Hotjar to improve the UX of the licensing process.
  • Administered Google Adwords campaign, set measurable goals, and tracked trends and metrics via Google Analytics.
  • Managed online presence and analytics using SQL, Google Analytics and Screaming Frog.

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16 Analytics Jobs

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20. Key Performance Indicators

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average Demand
Here's how Key Performance Indicators is used in Head Operator jobs:
  • Perform data gathering, auditing, cleaning, and mining to understand and track key performance indicators for the different programs.
  • Achieved improved operating results for Key Performance Indicators through the use of visual boards and metrics.
  • Established, defined, and analyzed Operational Metrics, inclusive of Key Performance Indicators.
  • Set objectives for Key Performance indicators around RFT, OTIF.
  • Develop & Manage department Objectives, KPIs (Key Performance Indicators) & Service Improvement.

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1 Key Performance Indicators Jobs

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21. Direct Reports

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average Demand
Here's how Direct Reports is used in Head Operator jobs:
  • Provide leadership and direction to more than 400 employees; delegate tasks to a team of 10 direct reports.
  • Produced Direct Reports to the Commanding Officer and Regional Command for all major programs in my Department.
  • Led team of 16 direct reports with ~100 staff reporting through them from branches across Nigeria.
  • Supervised more than 10 direct / 50 indirect reports supporting over 13,000 U.S. based employees.
  • Lead team of two direct reports on-site, plus shared report in London.
  • Manage a staff of 6 department heads, with 80+ indirect reports.
  • Led team of 6 and 1,500 indirect reports across 8 domestic/offshore facilities.
  • Head of 35+ direct reports and responsible for key business initiatives.
  • People Management: 4 direct reports, team of 58.
  • Managed more than 40 direct reports within the Operations group.
  • Managed 7 direct reports and 400 employees.
  • Led team of four direct reports.
  • Direct Reports - 4 Senior Managers.
  • Managed and developed 4 direct reports.
  • Direct reports: 15 PhD astronomers.
  • Managed eight direct and 28 indirect reports as well as 160 3rd party service providers across 185 company global locations.
  • Provided content development and delivery of training to a team of 12+ direct reports and cross-functional team members.

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22. Management System

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Here's how Management System is used in Head Operator jobs:
  • Ensured the facility operated efficiently through collaboration with building engineer and facility technician utilizing different energy management systems.
  • Implemented metrics-driven management system as part of cultural change program.
  • Coordinated the Quality Management System implementation.
  • Integrated order management system and built processes and policies for end to end campaign execution across multiple lines of business.
  • Developed a detailed mission tracking management system that resulted in a 98% commitment completion rate.
  • Acted as point person in charge of enhancing and debugging trading and portfolio management system.
  • Designed and wrote the program for Service Management system.
  • Managed multiple web-application development projects consolidating over 16 separate webproperties into one Content Management System providing efficiencies in management of content/features/functionality.

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23. Revenue Growth

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average Demand
Here's how Revenue Growth is used in Head Operator jobs:
  • Drive annual revenue growth by 8% through email marketing campaigns for tracking conversion of leads, prospects to closed sales.
  • Developed new business and drove $1.4B (42%) revenue growth through increased penetration.
  • Contributed to organic revenue growth of 20%, margin improvement and improved customer satisfaction.
  • Achieved $4 million in revenue growth.
  • Major Accomplishments: Revenue Growth: Built the company from the ground up into a successful, profitable business.
  • Negotiated major contracts with key suppliers and CMs, driving cost reduction and revenue growth initiatives.
  • Led revenue growth from [ ] annually in 2006 to [ ] for 2010.

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24. Due Diligence

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average Demand
Here's how Due Diligence is used in Head Operator jobs:
  • Developed policies and procedural documents utilized in due diligence research for all new investments.
  • Conducted due diligence and organized and managed customers data.
  • Maintained stable premium volume during a 12 month due diligence by the purchasers which resulted in a successful sale in 1998.
  • Served as point person in facilitating S&P's due diligence assessment resulting in the successful completion of the acquisition.
  • Supported the business partnering function of the tax department in the areas of transfer pricing and due diligence.
  • Participate in on-site due diligence meetings with managers' CFO/COO and various service providers to the industry.
  • Compile relevant marketing data, due diligence, and infrastructure requests and commissions-paid data.
  • Selected by senior management to create and implement the operational due diligence department.
  • Developed back office procedures that passed institutional due diligence testing over nine years.
  • Assist COO/CFO with special projects including due diligence during acquisition.
  • Drafted and maintained Due Diligence Questionnaire for prospective investors.
  • Handled all due diligence questionnaires and.
  • Reviewed, and as necessary authored clinical reports for active programs, alliance/ partnership programs and due diligence exercises.
  • Participated in the due diligence phase during Aetna's assessment of PayFlex as a strategic acquisition.
  • Led HR representation in all due diligence activities for acquisitions and integrations.
  • Present operational due diligence framework to firm's clients.
  • Source managers through various channels, build analytical profiles, and complete deep due diligence processes for these potential investment opportunities.
  • Led Due Diligence/ Integration for Business Catalyst, Omniture, Auditude, & Behance Acquisition Global teams.

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25. Staff Members

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average Demand
Here's how Staff Members is used in Head Operator jobs:
  • Managed 15 staff members in the facility, trained individually, and groups; to build an overall success in grow.
  • Managed daily meetings with staff members along with consistent updates on the daily performance regarding sales and customer service.
  • Train other staff members to perform work activities, such as using computer applications.
  • Manage 5 staff members, teller, retail clerk, treasury operations.
  • Trained all new staff members on safe and efficient handling of machines.
  • Supervised 20 staff members in the Item Processing Dept.
  • Assist other staff members as needed.

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26. Operational Risk

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average Demand
Here's how Operational Risk is used in Head Operator jobs:
  • Review of internal regulations from the operational risk perspective.
  • Perform operational risk identification and assessment in business units.
  • Full revision of key MI and performance metrics on team globally to allow better management of trends and emerging operational risks.
  • Designed and drove high-performance initiatives, managing 10 operational risk team members located in the U.S. and Canada.
  • Recruited to manage Global Operations - Treasury/Investment Bank as a change agent charged with mitigating operational risk.
  • Identify operational risks to the firm and develop and implement proposals and controls to minimize them.
  • Hired to implement an Operational Risk program for the newly formed credit default swap clearinghouse.
  • Validate that operational risks have been identified and controls are in place for all departments.
  • Key individual responsible for the management of the Company's global Operational Risk framework.
  • Serve as Vice-Chair of the Operational Risk Committee for the Retirement Solutions business.
  • Served as board-appointed Operational Risk Officer for the GS Bank USA legal entity.
  • Assist Operational Risk Analysts in development of key risk and control indicators.
  • Implement strategic plan to prevent, eliminate and mitigate operational risks.
  • Led the divisions' operational risk committees.
  • Perform pre-audits to identify and mitigate operational risk, ensure branch adherence with compliance procedures.
  • Position Responsibilities: Develop operational risk policies and standards for risk management.
  • Instilled a proactive awareness of Basel II Accord and foundational standards / practices guiding operational risk management.
  • Analysed operational risks and put up control to protect bank and customers' interest.
  • Implemented a pan-Barclays Operational Risk framework to manage transaction risks across ~200 processes.
  • Identified operational risks and deficiencies, implemented controls and executed changes to reduce costs, improve efficiencies and reduce enterprise risk.

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27. R

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average Demand
Here's how R is used in Head Operator jobs:
  • Monitor process modification, quality management, efficiency improvement and unit safety.
  • Identified and achieved appropriate certifications and ensured industry compliance.
  • Collaborate with process engineering and maintenance departments.
  • Ensured the successful delivery of technology projects.
  • Directed all aspects of Operations including monthly and quarterly reporting for the largest groups of High Net Worth clients and corporations.
  • Communicated with vendors the tracking of shipments, route of delivery, possible warehouse locations and any modifications to orders.
  • Generated merchandise reports of general client/vendor action and feedback to improve the efficiency of the ordering process.
  • Identified and delivered new cost effective IT services and technologies worldwide to meet changing business needs.
  • Develop, execute and maintain company branding, website, communication plan and seminar series.
  • Reviewed, analyzed, negotiated and approved all system related contracts for the firm.
  • Conducted a thorough vendor selection process, selected the vendor and implemented the system.
  • Coordinated the development and production activities between BIAS and third parties vendors.
  • Advise on business strategy, planning, policies and company development.
  • Enhanced the investment reporting process and provided clients with well-structured reports.
  • Assay the heat, material and energy balances.
  • Developed various flowcharts, policy and procedure manuals regarding BIAS applications usage, process and installation procedures.
  • Consulted on and recommend global organizational effectiveness improvements and improved strategic vision.
  • Cost effectively delivered corporate IT services to more than 5,000 employees across North, Central and South America.
  • Created, cancelled and ensured that all merchandise orders were processed accordingly.
  • Leveraged ITIL & PMI frameworks to improve global IT service and project delivery as well as global cost effectiveness.

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28. SLA

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average Demand
Here's how SLA is used in Head Operator jobs:
  • Supervised development and implementation of the civil aviation legislation and regulations: Co-author of the Aviation Law of RA.
  • Combined Islamic Finance with traditional financing methods, to attract foreign investment in major PPP projects in the region.
  • Slashed cost per page by 30% through the design and implementation of changes in operational procedures.
  • Liaised with Risk and Legal departments to translate, comment on and implement Dodd-Frank Act regulations.
  • Gather and create requirements for new services and review SLA's with the business lines.
  • Slashed production costs by 75% to drive competitive pricing and enable a commission structure.
  • Prioritize problematic/escalated sites jobs assigned and ensure they are closed according to signed SLA.
  • Mixed mortar, poured and finished concrete floors/slab and removed concrete.
  • Maintain compliance with the amendments in the banking and tax legislation.
  • Set up an SLA driven service organisation with 375/24 cloud services and implemented ITIL based processes and systems for Service Operations.
  • Collaborate with the branch network management and the compliance unites in order to be updated concerning the new legislations and resolutions.
  • Managed 8 medical/dental clinics and 9 medical annexes spanning a geographical area from San Clemente Island to Yuma, Arizona.
  • Selected Achievements: Slashed product assortment by 40% through championing global product streamlining program focused on top revenue-generating crops.
  • Coordinate & incorporate BUs demand forecast, while translating into well defined strategies & portfolios of network capacity expansion.
  • Managed vendor, supplier, and foreign service provider relationships and implemented SLAs.
  • Manage Service Level Agreements(SLAs) for 141 worldwide Payment Operators.
  • Received Annual Excellence Award in 2007 Always green on all the SLA's.
  • Prioritize V-SAT, Radio, LAN and Power inverter jobs assigned and ensure they are closed according to signed SLA.
  • Formulated all Service Level Agreements (SLAs) and metrics for outsourced mortgage servicer and other vendors.
  • Supported translational research and biomarker/CDx development for alignment within target product profile.

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29. Annual Budget

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average Demand
Here's how Annual Budget is used in Head Operator jobs:
  • Managed over 450 engineering/technical/administrative personnel and over $160M annual budget to support the Profit/Loss Results.
  • Controlled $30 million annual budget and management of $1 billion long term disability reserves exceeding operational metrics.
  • Total annual budget is approximately $15 Million plus another $65 Million in utility expenses.
  • Developed and directed the annual budgeting and planning process, as well as fiscal documents.
  • Managed operations of a 4,500-person global development group with a $450 million annual budget.
  • Coordinated and managed manpower fluctuations while operating within an annual budget of $75k.
  • Managed $3 million annual budget and $6 million in total IT assets.
  • Lead 13 government and contract personnel with a $4.8 million annual budget.
  • Prepared annual budget, revised as needed, & oversaw reconciliation team.
  • Executed an annual budget of $300 thousand for operational maintenance cost.
  • Maintained an annual budget for operational expenses and overtime costs.
  • Managed $32 M annual budget with seven direct reports.
  • Set Financial & Operational Annual Budgets for factory operations.
  • Handle and determine annual budget for the QA Department.
  • Managed $40+ million in annual budgets.
  • Created and oversaw $20M annual budget.
  • Delivered an annual budget surplus.
  • Developed annual budgeting and forecasting procedures together with monthly, quarterly and annual financial statements.
  • Develop annual budgets with historical support and forward looking projections.
  • prepared the annual budget (requirement of the Ministry for the presentation of Annual budget).

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1 Annual Budget Jobs

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30. CRM

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low Demand
Here's how CRM is used in Head Operator jobs:
  • Developed in-house Customer Relationship Management-CRM system that enabled data mining and new sales lead for consumer banking services.
  • Examine utilization of the current CRM system in order to cleanse, create and update a functional marketing and prospecting database.
  • Provide input, recommendations and assist with implementation of enhancements and solutions related to ERP/CRM/RMA systems.
  • Conducted RFP to replace CRM/ERP software package ultimately choosing Sage Mas90.
  • Implemented new CRM platform customized for various channel of agents.
  • Curated, managed & optimized CRM policy & procedures.
  • Used Gorilla for CRM system.
  • Used ACT for our CRM system.
  • Analyze and rationalize the data which currently exists in their Netsuite CRM system.
  • Managed merchant operations in Salesforce CRM.
  • Introduced a CRM system, enhanced operational procedures, streamlined workflow, implemented process improvements and strict cost control.

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31. ERP

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low Demand
Here's how ERP is used in Head Operator jobs:
  • Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
  • Optimized enterprise architecture governance & engagement with all business & IT stakeholders.
  • Authored and implemented enterprise architecture capability maturity model for business and technology.
  • Interpreted blueprints and completed machine set-ups to produce fasteners to customer specifications.
  • Collected, analyzed and interpreted information.
  • Assessed, selected and negotiated strategic contracts that resulted in the 'Greenfield' build out of the enterprise infrastructure systems.
  • Implemented new ERP system and changed SKU protocol which improved tracking of costs and stock.
  • Created models, metrics, dashboards and tools for enterprise-wide process and analysis improvement.
  • Created monthly Excel reporting, integrating extracts from ERP and FileMaker.
  • Created and innovated team player with strong interpersonal skills.
  • Drafted End User License Agreement and Enterprise Agreement.
  • Designed, configured, built enterprise database.
  • Changed perception of IT business leaders from order takers to trusted advisors leveraging enterprise architecture.
  • Delivered enterprise class solutions with exceptional availability & highly scalable services.
  • Maintain the relationship between international or counterpart financial institutions.
  • Reviewed real estate market strategy and business plan for underperforming stores, new market growth and remodel potential.
  • Led global operations business process consistency efforts with ERP Site Leads and teams at 6 Amgen Mfg.
  • Worked directly with ERP Documentation leads at ~10 major Amgen sites for more than 500 documents.
  • Created and managed financial models, counterparty risk analysis, and credit risk assessments.
  • Led Amgen's Global ERP documentation roll out.

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32. UK

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low Demand
Here's how UK is used in Head Operator jobs:
  • Developed and implemented international team and logistics plan for delivering products from offshore CM to US and UK distribution centers.
  • Joined UK Customer Support as market specialist, promoted year on year.
  • Provided back-office services and customer care for UK and Italy.
  • Manage 50% of the global points of production; one in the UK and the other in Mexico.
  • Staff is divided between US, India and the UK.
  • Set up first 3G tech support program in UK.
  • Coordinate with sales Team Coordinate with UK and India Clients about technical issues as well Publisher handling.
  • Led transformation of Barclaycard UK collections processes to achieve productivity and scale benefits of $2M.
  • Direct cross-functional teams on NPI rollout for 2015 in UK, Korea and Singapore markets.

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33. Americas

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low Demand
Here's how Americas is used in Head Operator jobs:
  • Managed 5 direct and around 100 indirect team members to define and drive Nokia Americas' business unit in the region.
  • Head of Americas Learning & Business Operations Total P&L, with revenue target of $22M.
  • Managed technology build out of new office space and data center facilities for Americas.
  • Managed a team of 50 employees that facilitate all content from the Americas region for the Al Jazeera Media Network.
  • Charged with complete ownership for all CTB (Change the Bank) projects and programs in the Americas Region.
  • Project Manager for the KRI proprietary software implementation project for Fortis Bank Americas.

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34. Technical Support

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low Demand
Here's how Technical Support is used in Head Operator jobs:
  • Directed seven individual teams and provided ongoing technical support.
  • Managed customer service, technical support services, spares, training, documentation, new product introduction, system validation.
  • Provide operational and technical support to DC, remote staff and consultants to ensure high quality productivity and performance.
  • Delivered 100% success rate for all events through extensive preseason staff training and remote technical support.
  • Organized/led a new Operation Technical Support Department of 6 principal scientists and scientists.
  • Managed call flow and responded to technical support needs of customers.
  • Function as a technical support person for minor Pro-scan repairs.
  • Provide training and technical support for the installation team.

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35. Inventory Management

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low Demand
Here's how Inventory Management is used in Head Operator jobs:
  • Developed and implemented proprietary grading system for cushion cut diamonds to improve inventory management, pricing and sales analysis.
  • Reviewed and re-engineered business processes and developed metrics for Manufacturing, Quality, Purchasing and Inventory Management.
  • Conducted analysis in support of equipment and inventory management processes.
  • Inventory management including back stock and purchasing.
  • Maintained Excel spreadsheets for on-line inventory management that were uploaded daily to company website, Google and other industry databases.
  • Engaged by the Bank of New York to perform inventory management and expense reduction.
  • Led team of 4 to execute all product lifecycle functions, 3rd party sales and inventory management.
  • Inventory management, including ordering & purchasing Playing a vital role in all QEM processes
  • Enter orders and work closely with warehouse to ensure fulfillment on wholesale and ecommerce customers while maintaining efficient inventory management.
  • Inventory management for the Los Angeles and New York offices, with a monthly review with the F&A team.
  • project controls, inventory management and capital expenditures) to ensure compliance with US GAAP and company policies.

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36. Sigma

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low Demand
Here's how Sigma is used in Head Operator jobs:
  • Led the annual implementation of strategies for operations performance improvement, utilizing Lean, Six Sigma, and System Approach.
  • Reduced OPEX by 33% and increased productivity 25% by implementing process uniformity and Six Sigma DMAIC processes.
  • Developed OE system hybrid of DMAIC (Six Sigma) and Toyota Production System experience and methodologies.
  • Authored and trained trainers for all Lean and Six Sigma training materials.
  • Delivered $8M in efficiencies through effective use of LEAN/Six Sigma processes to remove waste and streamline processes.

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5 Sigma Jobs

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37. Data Entry

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low Demand
Here's how Data Entry is used in Head Operator jobs:
  • Hired many employees for the company including data entry, branch support technicians, system administrator and network engineer.
  • Led core-critical departments (Document Imaging, Field Operations, Data Entry - Internal Operations, and Technology).
  • Answered 100-350 routine calls completing data entry of customer information for pick-up and drop-offs into reservation system.
  • Served as point of contact with offshore team in India for international department data entry.
  • Trained employees on relevant data-systems; and oversaw all in-house data entry team.
  • Processed daily sales including data entry, reports, and filing.
  • Oversee all computer operations, train employees on software and data entry
  • Purchased hardware and software to program integrated system for all data entry and reporting functions.Additional
  • Greeted customers on multi-line phones Obtained confirmation of travel and lodging information for passenger travel booklets Conducted data entry

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38. Cost Savings

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low Demand
Here's how Cost Savings is used in Head Operator jobs:
  • Coordinated program to re-capture inpatient admissions from local network facilities resulting in cost savings of over $1.4 million to date.
  • Co-managed a global team charged with validating and questioning all financial assumptions (cost savings and avoidance, revenue growth).
  • Directed the Process Improvement Evaluation Program; resulted in $4M in cost savings within 4 months of initiation.
  • Led the effort to outsource Fraud detection unit, driving cost savings and improved employee morale scores.
  • Delivered elements of this training to the non-exempt employee level as well, resulting in cost savings.
  • Created and managed department budget, delivered year over year department cost savings which improved company profit.
  • Created Lean Manufacturing & Product Quality centers of excellence delivering $15M in annual cost savings.
  • Delivered strong financial results: -- $4 million in total cost savings in 1998.
  • Schedule was successfully recovered with cost savings of 5% over the projected costs.
  • Identified $6M in potential cost savings and efficiencies via RFP.

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39. Performance Management

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low Demand
Here's how Performance Management is used in Head Operator jobs:
  • Manage business and corporate demand for new projects initiatives, service improvement program, performance management and external/internal customer expectations.
  • Follow up re some of routine activities such Performance Management Plan, Inventory, Recruitment, Security Overview, Budget review.
  • Provide consulting expertise in organizational development, performance management, change management, employee relations, retention, and compliance.
  • Oversee 2 Data Centers (PROD & DR) capacity/performance management, availability & compliance.
  • Recognize, train, coach and provide meaningful feedback through active performance management.
  • Lead a high performance management team.
  • Direct IT staff Performance Management, Career Development & Outsource Compliance.
  • Oversee execution of vendor contracts Responsible for ongoing vendor management , including execution of performance management reviews.

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40. Inventory Control

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low Demand
Here's how Inventory Control is used in Head Operator jobs:
  • Designed and implemented new service requirement for Victoria's Secret, incorporating reverse logistics, warehousing and inventory control.
  • Determine and implement effective procedures to improve facility metrics including delivery, quality and inventory control.
  • Managed store inventory control and defective merchandise processing.
  • Complete production reports and inventory control.
  • Inventory control, assign tasks for daily goals of marketing, profitability and cleanliness with utilizing and implementing all safety measures.
  • Led over 20 key operational improvement projects encompassing strategic sourcing, inventory control, cost, quality, and delivery.
  • Fork Truck, crane operator, head operator dock 4 steel receiving, receiving clerk, tracer and inventory control.
  • Inventory control - placed orders of stock with suppliers based on projected guest count and monthly budget.
  • Specialized in all areas of market data, contract management, inventory control and compliance.
  • Managed all inventory control, production planning, and logistics for inbound ingredients and packaging.
  • Initiated the computerized monitoring for sales, purchasing, quality, and inventory control.
  • Oversee the development of an asset management and inventory control deployment plan.
  • Managed stock and inventory control of complete product line.
  • Presented monthly reporting to Agco for European supply chain and inventory control, part of a $10.8 billion turnover.

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41. Facebook

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low Demand
Here's how Facebook is used in Head Operator jobs:
  • Developed and deployed digital media campaigns (Example, Google and Facebook advert campaigns, SEO etc.)
  • Support includes inbound/outbound calls, email, and social media (Facebook and Twitter).
  • Major outsourced partner was Facebook, providing deals in 5 cities.
  • Managed social media LinkedIn, Twitter and Facebook.
  • Managed all social media outlets (Facebook.

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7 Facebook Jobs

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42. Operations Staff

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low Demand
Here's how Operations Staff is used in Head Operator jobs:
  • Collaborated in assessing and scheduling maintenance activities through coordinated efforts with operations staff outside contractors.
  • Directed technical and operations staff in multiple continuous improvement initiatives.
  • Created a capability model and related skills development road map for Operations staff which improved performance and enhanced career development.
  • Manage a team of 6 Technical Operations Staff performing 7X24 Oncall Support, Nagios Monitoring and deployments of new application releases.

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43. Vendor Management

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low Demand
Here's how Vendor Management is used in Head Operator jobs:
  • Head of inside sales/strategic initiatives, overlook vendor management and Chief of Operations for recruiting.
  • Created global vendor management program, where outsourcing/alliance management drove cost reductions.
  • Created operational capabilities through vendor management, sourcing and assessment tools.
  • Managed a $2.4m budget for vendor management of over 400 outsourced resources across 6 vendors and placement agencies.
  • Planned budgets and vendor management; coordinated work team and vendors; finalized project on time.
  • Handled payment strategies, including vendor management, optimization strategies, variable costs and scheme compliance.

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44. Day-To-Day Operations

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low Demand
Here's how Day-To-Day Operations is used in Head Operator jobs:
  • Managed day-to-day operations* Medication Administration Certification* CPR & First Aid Certified
  • Oversee day-to-day operations of mail services, new business, trade review, OSJ supervisors, and data entry teams.
  • Oversee the day-to-day operations of the Bills Payment Services Department of RCBC;2.
  • Managed a team of client relations' supervisors to handle the day-to-day operations.
  • Conducted multi-theater employment planning and directed day-to-day operations for 350 people.

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45. RFP

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low Demand
Here's how RFP is used in Head Operator jobs:
  • Managed and led all IT projects right from RFP creation to project closure for all software, hardware and system implementations.
  • Researched and supplied IHG with agency recommendations for all RFP's and inquiries.
  • Contract review of recycling agreement for asset disposal globally and prepare RFP.
  • Prepared RFP, interviewed top three prospects, and recommended final solution.
  • Participate in various RFP reviews, proposals and solution developments.
  • Process Design: Developed and implemented company-wide RFP process.
  • Administered corporate supplier RFP processes through to contract execution.
  • Prepared corporate and government RFP sole-sourced bids.
  • Initiated and led collaborative spend reduction strategies thru a robust RFP process and negotiations in services spend categories.
  • Maintained marketing databases, completed all incoming RFPs and constructed all quarterly marketing books for distribution.
  • Prepared RFP and Implemented new Cisco backbone network to accommodate growth in New Zealand Fiber services.
  • Managed throughput of 20+ competitive RFPs, achieving single preferred supplier status for ~2,200 MW.

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46. KPI

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low Demand
Here's how KPI is used in Head Operator jobs:
  • Develop, communicate and enforce operational objectives, policies, procedures, plans, & performance evaluation criteria (KPI).
  • Worked on a team that rolled out KPI and SPC programs across all operations with continuous manufacturing and SPC data updates.
  • Developed and enacted weekly and monthly cash flow, KPI, and forecast structures for GM and company owners.
  • Managed both internal and outsourced (BPO) staff, operating controls, KPI's and cost center budgets.
  • Produce KPI's and monthly dashboards to update stakeholders.
  • Maintain KPI and KRI reporting for operations.
  • Implemented key SLA's, KRI's and KPI's across the business divisions.
  • Developed Customer Segmentation strategies and business KPIs by analyzing customer data in BigQuery.
  • Supported the sites in the achievement of turnover, profitability and growth targets and the achievement of quality and operational KPIs.
  • cost reduction methods, tools, KPI's etc., leading project managers, participated in creating the global IMS department.
  • Position and move metal wires or workpieces through a series of dies that compress and shape stock to form die impressions.
  • Design and monitoring of O & T Scorecards and KPI's Performance Management monitoring for service delivery across affiliates.
  • Led a series of high priority projects in performance improvement utilizing KPIs and development of LEAN manufacturing techniques.
  • Monitored vendors KPIs and performance and led meetings and forums to review/evaluate vendors' performance.
  • Job Description: Responsible to deliver the agreed KPI targets and P&L responsibility.
  • Generated in depth monthly financial and ecommerce reports providing KPI to the general management.
  • Researched and drove operational excellence, metrics/KPIs, continuous improvement and best practices.
  • Compiled statistics to enable the preparation of monthly KPIs report.
  • Implemented performance evaluation, KPI and management system.
  • Achieved a number of key milestones KPIs.

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5 KPI Jobs

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47. Osha

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low Demand
Here's how Osha is used in Head Operator jobs:
  • Developed, implemented, and managed a HAZMAT program to ensure compliance with all applicable directives and OSHA requirements.
  • Strive to achieve the highest level of safety with company safety procedures and OSHA standards.
  • Maintained safe and clean working environment by complying with OSHA procedures, rules and regulations.
  • Involved in EEOC, OSHA and DOL audits, all with very favorable outcomes.
  • Well versed in OSHA safety requirements for manufacturing & construction facilities.
  • Enforced safety standards and OSHA compliance.
  • Maintain hazardous chemicals and pressurized gas according to OSHA standards.
  • Conducted all operations in accordance with OSHA and MSDS standards.
  • Developed companywide OSHA/MSHA policies and tracking processes.

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48. ISO

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low Demand
Here's how ISO is used in Head Operator jobs:
  • Provided liaison between island entities and Naval Security Group Detachment Potomac in preparation of a new direct support initiative.
  • Composed written supervisory procedures detailing oversight of all trading and execution, including NYSE floor operations.
  • Managed the International Operations business unit, which consisted of over 65 + technical, legal, supervisory and administrative personnel.
  • Developed corporate standards, policies and procedures and served as legal liaison for privacy, trademarks and HR related initiatives.
  • Managed a staff of (7) direct reports including (2) managers and (5) Supervisors.
  • Optimized production processes and capacity utilization, expanded outsourcing, launched new products, and achieved ISO 9001 certification.
  • Served as liaison between brokerage firms including Pershing New York (DLJ) and Pershing London.
  • Developed and deployed the Quality Management System for gas operations, achieving ISO certification in 2002.
  • Participated in multiple WMD working groups and provided liaison and expertise for PACOM counter-WMD forces.
  • Report delays, mechanical problems, and emergencies to supervisors or dispatchers, using radios.
  • Acted as liaison between builders and contractors to ensure adequate supply of resources.
  • Acted as liaison between customer sales team and LTL department.
  • Implemented ISO 9001:2008 with certification.
  • Implemented ISO: 9001:2000 & ISO 22000 (HACCP) & ISO 14000 in ROFICO.
  • Balanced competing priorities among stakeholders including Board of Advisors.
  • Led compliance tasks to achieve SEC Registered Investment Advisor compliance, and managed SEC audit.
  • Acted as Senior Enlisted Advisor responsible for morale and welfare of 114 Sailors.
  • Served as primary liaison with outside advisors, partners and vendors.
  • Assist Relationship Advisor Manager by providing feedback on staff performance.
  • Lock out, tag out and other isolation training a.

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3 ISO Jobs

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49. USD

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low Demand
Here's how USD is used in Head Operator jobs:
  • Supported end to end supply chain operations for USD$500M business in Latin America region
  • Govern portfolio of 50+ IT projects and initiatives representing $20M USD in capital expenditures.
  • Cost Savings for Specific Projects over 4 year period of $12.5 million USD.
  • Budget responsibilities of over USD $15MM.
  • Open new brokerage accounts in EUR, GBP, USD, CAD and CHF among other currencies.
  • Planned and executed deliveries, shipments for all products and supplies in support of variousdepartments within the health club.

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50. Quickbooks

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low Demand
Here's how Quickbooks is used in Head Operator jobs:
  • Managed the day to day processing of accounts receivable and payable using QuickBooks and X-path banking software.
  • Leveraged the benefits of QuickBooks in the ministry and corrected errors ensuring accurate calculation and tracking.
  • Completed bi-monthly employee payroll in QuickBooks Online, and contractor payroll in PayPal.
  • Use QuickBooks to create invoices, receive payments, record deposits.
  • Used all Microsoft Office products and QuickBooks.

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20 Most Common Skills For A Head Operator

Financial Statements

10.7%

New Product Development

10.6%

Ensure Compliance

10.5%

Customer Service

10.4%

Strategic Plan

8.2%

Service Delivery

7.9%

Logistics

5.1%

Infrastructure

4.7%

Business Development

4.1%

Oversight

4.1%

Project Management

3.4%

Human Resources

3.0%

Daily Operations

2.6%

Business Units

2.6%

Process Improvement

2.4%

Risk Management

2.1%

Setup

2.0%

Business Operations

1.9%

Analytics

1.9%

Key Performance Indicators

1.9%
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Typical Skill-Sets Required For A Head Operator

Rank Skill
1 Financial Statements 7.9%
2 New Product Development 7.8%
3 Ensure Compliance 7.7%
4 Customer Service 7.7%
5 Strategic Plan 6.0%
6 Service Delivery 5.8%
7 Logistics 3.8%
8 Infrastructure 3.5%
9 Business Development 3.0%
10 Oversight 3.0%
11 Project Management 2.5%
12 Human Resources 2.2%
13 Daily Operations 1.9%
14 Business Units 1.9%
15 Process Improvement 1.8%
16 Risk Management 1.6%
17 Setup 1.5%
18 Business Operations 1.4%
19 Analytics 1.4%
20 Key Performance Indicators 1.4%
21 Direct Reports 1.4%
22 Management System 1.2%
23 Revenue Growth 1.2%
24 Due Diligence 1.2%
25 Staff Members 1.1%
26 Operational Risk 1.1%
27 R 1.1%
28 SLA 1.1%
29 Annual Budget 1.0%
30 CRM 0.9%
31 ERP 0.9%
32 UK 0.9%
33 Americas 0.9%
34 Technical Support 0.8%
35 Inventory Management 0.8%
36 Sigma 0.8%
37 Data Entry 0.8%
38 Cost Savings 0.8%
39 Performance Management 0.8%
40 Inventory Control 0.8%
41 Facebook 0.8%
42 Operations Staff 0.8%
43 Vendor Management 0.7%
44 Day-To-Day Operations 0.7%
45 RFP 0.7%
46 KPI 0.7%
47 Osha 0.6%
48 ISO 0.6%
49 USD 0.6%
50 Quickbooks 0.6%
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30,041 Head Operator Jobs

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