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Head server skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical head server skills. We ranked the top skills for head servers based on the percentage of resumes they appeared on. For example, 32.9% of head server resumes contained customer service as a skill. Continue reading to find out what skills a head server needs to be successful in the workplace.

15 head server skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how head servers use customer service:
  • Maintain customer service in an energetic atmosphere, Provide excellent team leadership, nightly deposits, scheduling and customer relations
  • Monitored servers contact with customers ensuring customers received excellent service, adherence to company guidelines for customer service.

2. New Servers

Here's how head servers use new servers:
  • Lead customer service representative, responsibilities included communicating with managers, training new servers, and adjusting schedules.
  • Trained and managed new servers after coming out training and achieved significant improvements in their productivity.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how head servers use pos:
  • Installed and aided in the transition of new Point Of Sale (POS) systems by training and presenting to employees.
  • Relayed orders to bar and kitchen staff by quickly and accurately recording guest selections and keying them into the POS system.

4. Fine Dining

Here's how head servers use fine dining:
  • Studied fine dining/service etiquette and excelled at this occupation and provided food service excellence.
  • Involved in all aspects of a fine dining Restaurant, providing quality service to residents of a premier retirement community.

5. Bartending

Here's how head servers use bartending:
  • Worked special events that were exclusive to the Foundation Room while also bartending on an as-needed basis.
  • Answer Phones, Take Out, Running Food, Bartending, Have Knowledge of Japanese Cuisine.

6. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how head servers use safety procedures:
  • Trained the servers on general responsibilities and safety procedures.
  • Trained new front of the house staff on guest service expectations, safety procedures, and proper food handling.

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7. Food Preparation

Here's how head servers use food preparation:
  • Worked to maintain customer satisfaction with server performance and food preparation and quality.
  • Specialized food preparation and catering.

8. Customer Complaints

Here's how head servers use customer complaints:
  • Managed server inventory, restaurant sanitation, customer complaints and/or comments.
  • Resolved customer complaints with courtesy to maintain customer satisfaction.

9. Food Orders

Here's how head servers use food orders:
  • Presented menus to patrons, answered questions about menu items, made recommendations upon request, and took food orders.
  • Take patrons food orders on order slip, memorize orders and enter into computers for transmittal to kitchen staff.

10. Guest Satisfaction

Here's how head servers use guest satisfaction:
  • Worked closely with the owner and General Manager in maintaining excellent levels of guest satisfaction and anticipating customer concerns.
  • Supervised all aspects of daily operations including personnel, and guest satisfaction.

11. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how head servers use food service:
  • Implemented professional food service in a fast-paced restaurant environment.
  • Assure quality customer service and food service through guest interaction, proactive involvement, and follow up on guest feedback.

12. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how head servers use drink orders:
  • Demonstrated ability to quickly and efficiently fill drink orders and maintain inventory while displaying professional and attentive service
  • Utilized high levels of energy and superior multitasking abilities to quickly fill drink orders in a fast paced environment.

13. Computer System

Here's how head servers use computer system:
  • Demonstrated accuracy in entering server reports into computer system.
  • Managed operations via computer system.

14. Allergies

Here's how head servers use allergies:
  • Acted as an information link between kitchen and customers regarding recipes/ingredients and possible allergies.
  • Trained new wait staff on guest service expectations, proper food handling, food ingredients, food allergies and restaurant protocols.

15. Quality Customer Service

Here's how head servers use quality customer service:
  • Cultivated customer loyalty via innovative management techniques and high-quality customer service.
  • Provide quality customer service while building customer rapport and satisfaction.
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List of head server skills to add to your resume

Head server skills

The most important skills for a head server resume and required skills for a head server to have include:

  • Customer Service
  • New Servers
  • POS
  • Fine Dining
  • Bartending
  • Safety Procedures
  • Food Preparation
  • Customer Complaints
  • Food Orders
  • Guest Satisfaction
  • Food Service
  • Drink Orders
  • Computer System
  • Allergies
  • Quality Customer Service
  • Guest Complaints
  • Customer Orders
  • Beverage Orders
  • Alcoholic Beverages
  • Upselling
  • Food Quality
  • Financial Transactions
  • Customer Inquiries
  • Private Parties
  • Customer Satisfaction
  • Product Knowledge
  • Bank Deposits
  • FOH
  • To-Go Orders
  • Leadership
  • Inventory Control
  • Repeat Business
  • Micros
  • Individual Servers
  • Pleasant Dining
  • Customer Relations
  • Menu Knowledge
  • Cash Drawers
  • Sanitation Policies
  • Customer Issues
  • VIP
  • Genuine Hospitality
  • Cooking Methods
  • Credit Card Transactions
  • Waiting Tables
  • Menu Choices
  • Meal Costs
  • Optimal Guest

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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