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Become A Head Teller

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Working As A Head Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $117,968

    Average Salary

What Does A Head Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Head Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Head Teller Jobs

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Head Teller Career Paths

Head Teller
Finance Service Representative Service Representative Accounts Payable Clerk
Accounts Receivable Manager
6 Yearsyrs
Bookkeeper Realtor Leasing Consultant
Assistant Community Manager
5 Yearsyrs
Office Manager Accountant Accounting Manager
Assistant Controller
6 Yearsyrs
Service Representative Account Executive Personal Banker
Bank Manager
5 Yearsyrs
Member Service Representative Finance Service Representative Personal Banker
Banking Center Manager
5 Yearsyrs
Service Representative Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Member Service Representative Office Manager Branch Manager
Branch Sales Manager
6 Yearsyrs
Personal Banker Office Manager
Business Office Manager
8 Yearsyrs
Branch Manager Regional Sales Manager General Manager
Center Manager
6 Yearsyrs
Bookkeeper Billing Specialist Collections Specialist
Collections Manager
5 Yearsyrs
Operations Specialist Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Finance Service Representative Personal Banker
Finance Center Manager
6 Yearsyrs
Office Manager Staff Accountant Senior Finance Analyst
Manager Finance Planning And Analysis
8 Yearsyrs
Assistant Branch Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Personal Banker Service Manager Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Teller Supervisor Personal Banker Operation Supervisor
Operations Officer
6 Yearsyrs
Branch Manager General Manager Account Executive
Relationship Manager
6 Yearsyrs
Assistant Branch Manager Manager, Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Do you work as a Head Teller?

Head Teller Demographics

Gender

Female

82.9%

Male

15.8%

Unknown

1.3%
Ethnicity

White

60.9%

Hispanic or Latino

15.4%

Black or African American

13.5%

Asian

7.0%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

66.2%

Portuguese

6.1%

French

4.6%

Hindi

3.4%

Italian

2.7%

Polish

2.3%

Arabic

1.9%

Russian

1.5%

German

1.5%

Urdu

1.5%

Gujarati

1.1%

Korean

1.1%

Greek

1.1%

Swedish

0.8%

Hungarian

0.8%

Thai

0.8%

Cantonese

0.8%

Albanian

0.8%

Hebrew

0.8%

Swahili

0.4%
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Head Teller Education

Schools

University of Phoenix

19.9%

Strayer University

6.4%

Hinds Community College

6.2%

Southern New Hampshire University

5.1%

Hudson Valley Community College

4.9%

Kean University

4.9%

American Institute of Baking

4.6%

Suffolk County Community College

4.6%

Liberty University

4.4%

Kaplan University

4.4%

Union County College

4.0%

Bergen Community College

4.0%

Nassau Community College

3.8%

Troy University

3.5%

Northern Virginia Community College

3.5%

Rockland Community College

3.3%

Ashford University

3.3%

University of South Florida

3.1%

University of Maryland - University College

3.1%

American InterContinental University

3.1%
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Majors

Business

34.2%

Accounting

14.7%

Finance

8.1%

Psychology

4.4%

Criminal Justice

4.1%

Health Care Administration

3.7%

General Studies

3.6%

Management

3.6%

Liberal Arts

3.4%

Nursing

2.6%

Human Resources Management

2.4%

Education

2.4%

Marketing

2.0%

Elementary Education

1.8%

Medical Assisting Services

1.7%

Communication

1.6%

English

1.5%

Sociology

1.4%

Cosmetology

1.3%

Graphic Design

1.3%
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Degrees

Other

36.3%

Bachelors

32.3%

Associate

15.9%

Masters

7.9%

Certificate

4.6%

Diploma

2.0%

License

0.7%

Doctorate

0.4%
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Top Skills for A Head Teller

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  1. Tellers
  2. Customer Service
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Performed as a role model for all Tellers exhibiting exemplary behaviors and balanced performance in all areas of the teller function.
  • Provided customer service to bank patrons abiding by all confidentiality regulations.
  • Balanced petty cash, ATM, office balance sheet; identified and corrected discrepancies to maintain 100% accuracy rate.
  • Exercise sound judgment while tactfully and effectively resolving problems related to financial transactions and account information.
  • Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing travels checks and exchanging foreign currency.

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Top Head Teller Employers

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