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Working As A Head Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $31,000

    Average Salary

What Does A Head Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Head Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Head Teller Career Paths

Head Teller
Senior Teller Teller Supervisor Assistant Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Senior Teller Teller Supervisor Office Manager
Center Manager
6 Yearsyrs
Senior Teller Teller Supervisor Branch Manager
Relationship Manager
6 Yearsyrs
Lead Teller Service Manager Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Lead Teller Service Manager Branch Manager
Vice President And Manager
10 Yearsyrs
Lead Teller Service Manager Account Manager
Client Services Manager
7 Yearsyrs
Loan Processor Specialist Accountant
Accountant And Office Manager
6 Yearsyrs
Loan Processor Underwriter Office Manager
Accounts Receivable Manager
6 Yearsyrs
Loan Processor Loan Officer Credit Analyst
Credit Manager
5 Yearsyrs
Specialist Accountant Accounts Payable Supervisor
Accounts Payable Manager
7 Yearsyrs
Specialist Recruiter Senior Recruiter
Staffing Manager
5 Yearsyrs
Operations Specialist Executive Assistant Assistant Property Manager
Assistant Community Manager
5 Yearsyrs
Operations Specialist Technician Officer
Operations Officer
5 Yearsyrs
Operations Specialist Operation Supervisor Assistant Branch Manager
Finance Center Manager
6 Yearsyrs
Operation Supervisor Assistant Store Manager Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Operation Supervisor Account Manager Relationship Manager
Business Relationship Manager
9 Yearsyrs
Loan Officer Team Leader Operations Director
Assistant Vice President Operations
8 Yearsyrs
Loan Officer Relationship Banker Specialist-Small Business
Banking Center Manager
5 Yearsyrs
Relationship Banker Specialist-Small Business Banking Center Manager
Bank Manager
5 Yearsyrs
Stores Supervisor Grocery Manager Area Service Manager
Branch Service Manager
7 Yearsyrs
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Top Skills for A Head Teller

  1. New Tellers
  2. Customer Service
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Mentored new tellers and assisted other tellers to accurately balance transactions.
  • Provide outstanding customer service by accurately and efficiently processing customer transactions in accordance with Bank policies and branch operating procedures.
  • Reviewed Daily Settlements from tellers and ATM: researched any discrepancy and reported to senior management and loss prevention when needed.
  • Persuaded prospective clients to open accounts according to their financial necessities and identified additional bank products that can benefit current customers.
  • Informed customers about foreign currency regulations and compute transaction fees for currency exchanges.

Head Teller Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 12,555 Head Teller resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Head Teller Resume

View Resume Examples

Head Teller Demographics

Gender

Female

76.7%

Male

20.3%

Unknown

3.0%
Ethnicity

White

60.6%

Hispanic or Latino

15.7%

Black or African American

13.6%

Asian

6.7%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

66.0%

Portuguese

6.9%

French

4.5%

Italian

3.3%

Hindi

2.4%

Polish

1.9%

Arabic

1.9%

Russian

1.7%

German

1.7%

Mandarin

1.2%

Cantonese

1.2%

Greek

1.2%

Urdu

1.2%

Korean

1.0%

Swedish

0.7%

Gujarati

0.7%

Hungarian

0.7%

Hebrew

0.7%

Thai

0.5%

Albanian

0.5%
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Head Teller Education

Schools

Strayer University

9.9%

Miami Dade College

7.3%

Kean University

6.2%

Southern New Hampshire University

5.7%

Northern Virginia Community College

5.7%

Nassau Community College

5.7%

Monroe College

5.0%

Suffolk County Community College

5.0%

Florida International University

4.4%

Hinds Community College

4.4%

Montclair State University

4.4%

American InterContinental University

4.4%

Borough of Manhattan Community College of the City University of New York

4.4%

American Institute of Baking

4.1%

Hudson Valley Community College

4.1%

University of Maryland - University College

4.1%

Temple University

3.9%

William Paterson University of New Jersey

3.9%

Prince George's Community College

3.7%

American Institute

3.7%
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Majors

Business

32.4%

Accounting

15.7%

Finance

7.8%

Psychology

4.4%

Criminal Justice

4.2%

Liberal Arts

4.0%

Health Care Administration

3.8%

General Studies

3.7%

Management

3.5%

Nursing

3.0%

Medical Assisting Services

2.7%

Education

2.2%

Communication

2.1%

Marketing

2.1%

English

1.5%

Cosmetology

1.4%

Computer Science

1.4%

Elementary Education

1.4%

General Education, Specific Areas

1.3%

Legal Support Services

1.3%
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Degrees

Bachelors

31.3%

High School Diploma

31.0%

Associate

22.6%

Certificate

5.5%

Diploma

4.4%

Masters

4.3%

License

0.6%

Doctorate

0.2%
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Updated May 18, 2020