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Become A Head Teller

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Working As A Head Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Head Teller Do At Brightstar Credit Union

* Accurately process all transactions related to the position.
* Provides all teller functions including the balancing of the Night Drop, ATM and TCD, while maintaining sufficient supplies of cash to same.
* Trains employees, directs and evaluates performance within her/his area of supervision while monitoring the daily activities of the tellers.
* Identify the financial needs of the members and suggest a product or service that will meet their needs.
* Ensures that all tellers, as well as her/his self, balance consistently and in a timely manner, with minimal outages.
* Informs management of key issues concerning the teller line and the branch, as well as any other BSCU issues.
* Has knowledge of all BSCU products and services, policies and procedures.
* Assists members in promoting products and services.
* Assists tellers in all out of balance situations as well as member issues.
* Schedule teller's hours, including Saturdays, lunches and breaks.
* Rotate assignment on opening/closing and Saturday schedule as needed.
* Maintain knowledge with training:
* BSA Compliance – every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures.
* Specific functions with BSCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
* In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Department.
* Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
* Qualifications

What Does A Head Teller Do At Citi

* Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
* Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
* Listens carefully to the client and willingly assists with any questions or problems the client has
* Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
* Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
* Effectively executes all service and referral routines to deepen client relationships
* Adheres to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
* Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)
* Continuously learns new and existing products through sales aids (features, benefits, fees, etc.)
* Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
* Proven track record of client-centric service (KDS for internal candidates)
* Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed
* Acts as the Head (Lead) Teller in the branch

What Does A Head Teller Do At Michigan First Credit Union

* Assumes responsibility for performing efficient, effective, and accurate performance of Teller functions.
* Represents the Credit Union in a courteous and professional manner.
* Performs Teller duties including receives and processes deposits, loan payments, and transfers; processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions; disburses cash or check withdrawals; receives and processes payroll deduction starts, stops, and increases.
* Prepares proper receipts.
* Opens and closes computer terminal accounts daily.
* Accounts for cash assigned, received, disbursed on a daily basis.
* Accurately balances to teller terminal close report and remits daily work to Head Teller for disposition.
* Verifies transactions.
* Monitors deposit amounts, and examines documents for endorsement and negotiability.
* Detects and resolves discrepancies promptly.
* Helping to ensure that Teller functions are correctly performed and are in accordance with established polices and standards.
* Ensures that all security procedures are followed.
* Answers staff questions, solves problems, and assists with complex transactions and sensitive member relations problems.
* Explains policies and procedures to members.
* Assists in investigating Teller out of balance conditions and recommends corrective procedures.
* Assists in finding balancing errors.
* Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
* Assists in maintaining an inventory of cashier's checks, money orders, receipts, traveler’s checks, and other negotiable items for use in the Teller area.
* Assists Head Teller by occasionally balancing vault and monitoring ordering, dispensing, shipping and balancing cash.
* Assist in keeping ATMs and MWBCs filled and functional.
* Performs at the highest teller level and is a role model for other tellers.
* Must be able to work all hours that the branch is open, serving members.
* Must display a positive attitude at all times and have a passion for serving our members.
* They must demonstrate a conviction and understanding about and to our products and services.
* Must possess excellent written and oral communication skills.
* This includes a professional appearance, a confident manner of speaking, a mature presence and appropriate body language.
* Must be an excellent listener with the ability to look for opportunities to sell the entire credit union and provide personalized and unique solutions that are the best course of action for our members.
* In this capacity, they also need to anticipate needs and become an assumptive salesperson, rather than a suggestive salesperson.
* In order to do this, the individual must be curious for answers and possess great interviewing skills.
* Must be a problem solver, have extremely strong evaluation skills, possess the ability to follow-through on all of the details of the interaction, and take ownership of it from start to finish.
* Must work in the capacity of the member advocate, having a strong ability to align with the member, while setting appropriate expectations and be curious and interested in the member’s story.
* Must be very experienced and skilled in our products and services and an advocate for Michigan First Credit Union, in order to be successful in this role.
* Is expected to perform at the highest level with minimal day-to-day oversight.
* Other duties as assigned, including but not limited to: supporting the teller line, as necessary, ATM machine balancing, and rotating coverage on the greeter desk.
* Must embrace and demonstrate commitment to Michigan First Credit Union’s strong culture

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How To Become A Head Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Head Teller jobs

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Head Teller Career Paths

Head Teller
Personal Banker Branch Manager General Manager
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
7 Yearsyrs
Accounts Payable Clerk Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Service Representative Sales Consultant Leasing Consultant
Assistant Community Manager
5 Yearsyrs
Loan Processor Specialist Operation Supervisor
Assistant General Manager
5 Yearsyrs
Finance Service Representative Assistant Branch Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Teller Supervisor Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Loan Processor Loan Officer
Branch Manager/Loan Officer
5 Yearsyrs
Service Representative Operation Supervisor Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Member Service Representative Service Representative Account Manager
Business Manager
7 Yearsyrs
Accounts Payable Clerk Billing Specialist Collector
Collections Manager
5 Yearsyrs
Assistant Branch Manager Branch Manager General Manager
District Manager
7 Yearsyrs
Teller Supervisor Office Manager Branch Manager
Finance Center Manager
6 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Finance Service Representative Personal Banker Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Branch Manager Account Executive Sales Manager
Office Manager
5 Yearsyrs
Member Service Representative Office Manager
Property Manager
6 Yearsyrs
Branch Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Assistant Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Head Teller Demographics

Gender

  • Female

    83.0%
  • Male

    15.7%
  • Unknown

    1.3%

Ethnicity

  • White

    79.1%
  • Hispanic or Latino

    11.8%
  • Asian

    6.7%
  • Unknown

    1.7%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    65.9%
  • Portuguese

    6.4%
  • French

    4.8%
  • Hindi

    3.6%
  • Italian

    2.4%
  • German

    2.0%
  • Polish

    2.0%
  • Arabic

    2.0%
  • Russian

    1.6%
  • Urdu

    1.6%
  • Gujarati

    1.2%
  • Korean

    1.2%
  • Greek

    1.2%
  • Swedish

    0.8%
  • Hungarian

    0.8%
  • Albanian

    0.8%
  • Swahili

    0.4%
  • Hebrew

    0.4%
  • Mandarin

    0.4%
  • Ukrainian

    0.4%
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Head Teller

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Head Teller Education

Head Teller

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Top Skills for A Head Teller

NewTellersQualityCustomerServiceATMForeignCurrencyFinancialTransactionsLoanPaymentsSuperviseMonthlyAuditsComplexCustomerTransactionsBankProductsDailyTransactionsBankPoliciesSalesGoalsBankVaultInventorySavingsBondsWireTransfersMonthlyReportsGeneralLedgerAccountsTravelersChecksCustomerIssues

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Top Head Teller Skills

  1. New Tellers
  2. Quality Customer Service
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Trained new tellers and customer service representatives on software used and daily procedures.
  • Perform duties to provide quality customer service through timely & accurate processing of transactions in accordance with bank policies.
  • Balanced petty cash, ATM, office balance sheet; identified and corrected discrepancies to maintain 100% accuracy rate.
  • Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing travels checks and exchanging foreign currency.
  • Processed financial transactions that included deposits and withdrawals.

Top Head Teller Employers