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Become A Head Teller

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Working As A Head Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Head Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Head Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Head Teller jobs

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Head Teller Career Paths

Head Teller
Personal Banker Branch Manager General Manager
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
7 Yearsyrs
Accounts Payable Clerk Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Service Representative Sales Consultant Leasing Consultant
Assistant Community Manager
5 Yearsyrs
Loan Processor Specialist Operation Supervisor
Assistant General Manager
5 Yearsyrs
Finance Service Representative Assistant Branch Manager Branch Manager
Assistant Vice President
7 Yearsyrs
Teller Supervisor Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Loan Processor Loan Officer
Branch Manager/Loan Officer
5 Yearsyrs
Service Representative Operation Supervisor Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Member Service Representative Service Representative Account Manager
Business Manager
7 Yearsyrs
Accounts Payable Clerk Billing Specialist Collector
Collections Manager
5 Yearsyrs
Assistant Branch Manager Branch Manager General Manager
District Manager
7 Yearsyrs
Teller Supervisor Office Manager Branch Manager
Finance Center Manager
6 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Finance Service Representative Personal Banker Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Branch Manager Account Executive Sales Manager
Office Manager
5 Yearsyrs
Member Service Representative Office Manager
Property Manager
6 Yearsyrs
Branch Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Assistant Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Head Teller Demographics

Gender

Female

83.0%

Male

15.7%

Unknown

1.3%
Ethnicity

White

79.1%

Hispanic or Latino

11.8%

Asian

6.7%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

65.9%

Portuguese

6.4%

French

4.8%

Hindi

3.6%

Italian

2.4%

German

2.0%

Polish

2.0%

Arabic

2.0%

Russian

1.6%

Urdu

1.6%

Gujarati

1.2%

Korean

1.2%

Greek

1.2%

Swedish

0.8%

Hungarian

0.8%

Albanian

0.8%

Swahili

0.4%

Hebrew

0.4%

Mandarin

0.4%

Ukrainian

0.4%
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Head Teller Education

Schools

University of Phoenix

18.3%

Hinds Community College

6.8%

Strayer University

6.1%

Kean University

5.6%

American Institute of Baking

5.0%

Hudson Valley Community College

4.7%

Suffolk County Community College

4.7%

Southern New Hampshire University

4.7%

Liberty University

4.5%

Kaplan University

4.5%

Bergen Community College

4.3%

Nassau Community College

4.1%

Union County College

3.8%

Rockland Community College

3.4%

Ashford University

3.4%

Montgomery College

3.4%

American InterContinental University

3.4%

University of South Florida

3.2%

Northern Virginia Community College

3.2%

University of Maryland - University College

2.9%
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Majors

Business

33.7%

Accounting

15.0%

Finance

7.8%

Psychology

4.2%

Criminal Justice

4.2%

Health Care Administration

3.9%

Management

3.7%

General Studies

3.6%

Liberal Arts

3.3%

Nursing

2.7%

Human Resources Management

2.4%

Education

2.3%

Marketing

2.2%

Elementary Education

1.9%

Medical Assisting Services

1.7%

Communication

1.6%

English

1.5%

Sociology

1.5%

General Education, Specific Areas

1.4%

Cosmetology

1.3%
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Degrees

Other

36.5%

Bachelors

32.0%

Associate

15.8%

Masters

7.9%

Certificate

4.6%

Diploma

2.1%

License

0.7%

Doctorate

0.4%
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Top Skills for A Head Teller

NewTellersQualityCustomerServiceATMForeignCurrencyFinancialTransactionsLoanPaymentsSuperviseMonthlyAuditsComplexCustomerTransactionsBankProductsDailyTransactionsBankPoliciesSalesGoalsBankVaultInventorySavingsBondsWireTransfersMonthlyReportsGeneralLedgerAccountsTravelersChecksCustomerIssues

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Top Head Teller Skills

  1. New Tellers
  2. Quality Customer Service
  3. ATM
You can check out examples of real life uses of top skills on resumes here:
  • Trained new tellers and customer service representatives on software used and daily procedures.
  • Perform duties to provide quality customer service through timely & accurate processing of transactions in accordance with bank policies.
  • Balanced petty cash, ATM, office balance sheet; identified and corrected discrepancies to maintain 100% accuracy rate.
  • Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing travels checks and exchanging foreign currency.
  • Processed financial transactions that included deposits and withdrawals.

Top Head Teller Employers