How to hire a head teller

How to hire a head teller, step by step

Here's a step-by-step head teller hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a head teller job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new head teller
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a head teller, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A head teller's background is also an important factor in determining whether they'll be a good fit for the position. For example, head tellers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents head teller salaries for various positions.

   Type of Head Teller	Description	Hourly rate
   Head Teller	Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.	$11-44
   Bank Representative	A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms... Show more	$13-19
   Teller Supervisor	A teller supervisor oversees tellers' performance in banks, ensuring that they provide quality service to clients. They are also responsible for assessing workforce performances, handling issues and concerns, delegating tasks, and even managing teller schedules... Show more	$11-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • HR
   • Process Improvement
   • Conflict Resolution
   • Operational Standards
   • Professional Development
   • ATM
   • Bank Policies
   • Loan Payments
   • Bank Products
   • Cash Handling
   • Cross-Sell
   • Financial Transactions
   • Foreign Currency

   Check all skills

   Responsibilities:

   • Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
   • Pack and process currency for financial institutions and ATM requisitions.
   • Identify suitable opportunities to cross-sell products or services offer to customers.
   • Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
   • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
   • Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

3. Make a budget

   Including a salary range in your head teller job description is one of the best ways to attract top talent. A head teller can vary based on:

   • Location. For example, head tellers' average salary in alaska is 52% less than in new york.
   • Seniority. Entry-level head tellers 75% less than senior-level head tellers.
   • Certifications. A head teller with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a head teller's salary.

   Average head teller salary

   $46,820yearly

   $22.51 hourly rate

   ---

   Entry-level head teller salary

   $23,000 yearly salary

   Updated December 17, 2025

4. Writing a head teller job description

   A job description for a head teller role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a head teller job description:

   Head teller job description example

   1) Supervise, train, evaluate, and mentor credit union teller staff.

   2) Handle communication and behavior problems with members and tellers.

   3) Open and close the credit union, reconcile accounts, and train staff about security.

   4) Maintains a personal cash drawer and supervises other tellers cash drawers according to policy

   5) Orders proper amounts from the Federal Reserve to maintain the cash and atm vaults (both branches when needed)

   6) Helps train new tellers on company policies and procedures

   7) Replenish ATM machines

   8) Makes sure all the 5 ATM’s are in good working standing

   9) Helps tellers remain calm, friendly, and professional always.

   10) Sells money to and from the vault

   11) Reviews paperwork for closed accounts – insures the closed accounts are properly organized

   12) Handles any change of address – both requested online and returned mail from USPS

   13) Handling email correspondence with other staff and members

   14) Makes sure the teller line is fully supplied (teller transfer tickets, pens, money straps, etc.)

   15) Handles debit and credit card questions

   16) Prints visa reports

   17) Has knowledge on how to do end of day procedures

   18) Makes sure the correct interest rates are posted within the branch

   19) Serves as a member service representative

   20) Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.

   21) Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.

   22) Ability to maintain members confidentiality.

   23) Regular, timely attendance during assigned work hours.

   24) Occasional lifting and transporting up to 25 lbs.

   Key Competencies

   · Effective member service.

   · Exceptional interpersonal skills.

   · Dependability (Attendance & Punctuality).

   · Effective task management.

   Essential Functions

   · Sitting and standing for extended periods of time.

   · Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other office equipment.

   · Ability to effectively communication with all levels within the Credit Union.

   · Ability to observe, perceive, identify, and translate data.

   · Available to work Monday-Friday- 7:45 AM-5:15 PM Saturday- 8:45 AM-1:15 PM

   Company DescriptionThe PWC Employees Credit Union is proud to serve the financial needs of the employees, volunteers and family members of Prince William County governmental units, school districts, and service organizations for over 50 years.
   
   The PWC Employees Credit Union offers savings and loan products, as well as other services such as direct deposit, online banking, mobile banking, Remote Deposit Capture, VISA Debit and Credit cards and IRA accounts. While we provide many of the same services as larger financial institutions, we offer a personalized approach to helping each member with his or her individual financial needs.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right head teller for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your head teller job on Zippia to find and recruit head teller candidates who meet your exact specifications.
   • Use field-specific websites such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
   • Post a job on free websites.

6. Interview candidates

   Recruiting head tellers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new head teller

   Once you've selected the best head teller candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new head teller first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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