Head teller job description

1) Supervise, train, evaluate, and mentor credit union teller staff.

2) Handle communication and behavior problems with members and tellers.

3) Open and close the credit union, reconcile accounts, and train staff about security.

4) Maintains a personal cash drawer and supervises other tellers cash drawers according to policy

5) Orders proper amounts from the Federal Reserve to maintain the cash and atm vaults (both branches when needed)

6) Helps train new tellers on company policies and procedures

7) Replenish ATM machines

8) Makes sure all the 5 ATM’s are in good working standing

9) Helps tellers remain calm, friendly, and professional always.

10) Sells money to and from the vault

11) Reviews paperwork for closed accounts – insures the closed accounts are properly organized

12) Handles any change of address – both requested online and returned mail from USPS

13) Handling email correspondence with other staff and members

14) Makes sure the teller line is fully supplied (teller transfer tickets, pens, money straps, etc.)

15) Handles debit and credit card questions

16) Prints visa reports

17) Has knowledge on how to do end of day procedures

18) Makes sure the correct interest rates are posted within the branch

19) Serves as a member service representative

20) Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.

21) Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.

22) Ability to maintain members confidentiality.

23) Regular, timely attendance during assigned work hours.

24) Occasional lifting and transporting up to 25 lbs.

Key Competencies

· Effective member service.

· Exceptional interpersonal skills.

· Dependability (Attendance & Punctuality).

· Effective task management.

Essential Functions

· Sitting and standing for extended periods of time.

· Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other office equipment.

· Ability to effectively communication with all levels within the Credit Union.

· Ability to observe, perceive, identify, and translate data.

· Available to work Monday-Friday- 7:45 AM-5:15 PM Saturday- 8:45 AM-1:15 PM

Company DescriptionThe PWC Employees Credit Union is proud to serve the financial needs of the employees, volunteers and family members of Prince William County governmental units, school districts, and service organizations for over 50 years.

The PWC Employees Credit Union offers savings and loan products, as well as other services such as direct deposit, online banking, mobile banking, Remote Deposit Capture, VISA Debit and Credit cards and IRA accounts. While we provide many of the same services as larger financial institutions, we offer a personalized approach to helping each member with his or her individual financial needs.

• High school diploma or GED equivalent required
• A minimum of 2 years’ experience in a teller role required

Company Benefits

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work
• Comprehensive benefits package including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!
• Paid Parental Leave
• 401k savings plan with up to a 4% company match
• Employee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of $3 billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank: Good things are happening here. ®

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.

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CORE, a division of CFCU Community Credit Union (CFCU) is seeking an energetic individual to fill the position of a Head Teller. This individual will supervise the activities of the teller operations area by assigning tasks, facilitating one on one coaching sessions, participating in hiring and on-boarding process of new hires, attending trainings/seminars, helping with complex transactions and sensitive member relations issues, and explaining policies and procedures to members.
Requirements:

& Responsibilities:

• Prepares schedule for tellers in conjunction with Branch Manager.

• Facilitates one on one coaching sessions, evaluates employee performance within the department; identifies performance problems and provides recommendation for action to Branch Manager and Human Resources as appropriate.

• Responsible for department operating within the established policy and procedures, and takes action to resolve any compliance issues.

• Facilitates daily cash requirement for the credit union. Manages orders, shipments, & vault reconciliation.

• Performs other related duties as assigned.

Desired Skills and Experience:

• Ideal candidate will have a high school education or GED and minimum one year to three years of similar or related experience.

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much

personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

• The ability to train, motivate and develop a strong team.

Equal Employment Opportunity:

Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

Please go to our website for more information on CORE, a division of CFCU Community Credit Union!