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Head teller skills for your resume and career

Updated January 8, 2025
6 min read
Head teller example skills
Below we've compiled a list of the most critical head teller skills. We ranked the top skills for head tellers based on the percentage of resumes they appeared on. For example, 8.7% of head teller resumes contained customer service as a skill. Continue reading to find out what skills a head teller needs to be successful in the workplace.

15 head teller skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how head tellers use customer service:
  • Provide outstanding customer service by accurately and efficiently processing customer transactions in accordance with Bank policies and branch operating procedures.
  • Supervised and coached several branch staff members to deliver outstanding customer service in all transactions and communications.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how head tellers use hr:
  • Recruit, interview, train, orient, create conference notes and evaluate tellers in accordance to HR Guidelines.
  • Develop and manage team members by recruiting, training and recognizing them in accordance with HR guidelines.

3. Process Improvement

Here's how head tellers use process improvement:
  • Provided leadership, coaching process improvements necessary to achieve critical performance targets by improving productivity and process flow.
  • Provide exceptional Customer service, leadership, conflict resolution, process improvement and communication.

4. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how head tellers use conflict resolution:
  • Provided leadership, conflict resolution, and communication management for tellers.
  • Conflict resolution, delegate responsibilities to team members.

5. Operational Standards

Here's how head tellers use operational standards:
  • Screen all teller activities to ensure achievement of office profitability goals in conjunction with high ratings on operational standards.
  • Provided exceptional customer service while demonstrating competency and accountability with Store operational standards.

6. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how head tellers use professional development:
  • Delegated projects to team members to unconditionally support mentor and coach them in their professional development.
  • Trained tellers on supervisory tasks to support professional development and encourage advancement 3.

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7. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how head tellers use atm:
  • Packed and processed currency for financial institutions and ATM requisitions.
  • Conducted area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.

8. Bank Policies

Here's how head tellers use bank policies:
  • Processed a variety of customer transactions using bank software applications accurately and efficiently in adherence to bank policies.
  • Detected and reported suspicious activity via suspicious activity reports, complied with bank policies and procedures.

9. Loan Payments

Here's how head tellers use loan payments:
  • Provided direct customer services in opening/closing accounts and processing loan payments.
  • Assist customers with banking needs such as processing deposits, cashing checks, making loan payments, and opening new accounts.

10. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how head tellers use bank products:
  • Persuaded prospective clients to open accounts according to their financial necessities and identified additional bank products that can benefit current customers.
  • Provided excellent customer service and maintained customer satisfaction by attending to various transactions while also promoting bank products and services.

11. Cash Handling

Here's how head tellers use cash handling:
  • Conducted teller transactions including cash handling, verifying accuracy of deposits, balanced daily work and meeting security guidelines.
  • Performed quickly and accurately cash handling functions such as processing deposit withdrawals and check cashing transactions.

12. Cross-Sell

Cross-selling is the activity of selling various products or services to a consumer to add the sale value.

Here's how head tellers use cross-sell:
  • Coach staff on identifying opportunities to cross-sell member
  • Promoted customer referrals and cross-sell functions.

13. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how head tellers use financial transactions:
  • Entered financial data on accounting system terminal, checked balances to determine distribution of financial transaction.
  • Exercise sound judgment while tactfully and effectively resolving problems related to financial transactions and account information.

14. Foreign Currency

Foreign currency is a medium of exchange made of coin or paper that is printed and used in other countries. A foreign currency cannot be used to buy goods and services in any country other than the one in which it was printed unless the government of that country approves its use. Banks trade foreign currencies either by the actual handling of currency or checks or by establishing balances in foreign currency with banks in those countries.

Here's how head tellers use foreign currency:
  • Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing travels checks and exchanging foreign currency.
  • Assisted customers with a variety of banking needs from foreign currency exchange to deposits, withdrawals and opening new accounts.

15. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how head tellers use customer transactions:
  • Performed new account opening and maintenance Responsible for customer transactions and service Balanced Vault and ATM daily Managed daily location reports
  • Demonstrate exceptional performance in opening and closing customer accounts as well as administer customer transactions and general bank operations.
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List of head teller skills to add to your resume

Head teller skills

The most important skills for a head teller resume and required skills for a head teller to have include:

  • Customer Service
  • HR
  • Process Improvement
  • Conflict Resolution
  • Operational Standards
  • Professional Development
  • ATM
  • Bank Policies
  • Loan Payments
  • Bank Products
  • Cash Handling
  • Cross-Sell
  • Financial Transactions
  • Foreign Currency
  • Customer Transactions
  • Commercial Banking
  • Loan Applications
  • Quality Customer Service
  • Secrecy
  • Customer Inquiries
  • Cash Drawers
  • Security Procedures
  • Bank Secrecy Act
  • Wire Transfers
  • BSA
  • Account Maintenance
  • Branch Management
  • CTR
  • General Ledger Accounts
  • Anti-Money Laundering
  • Process Transactions
  • Bank Services
  • Performance Reviews
  • Business Demands
  • Savings Accounts
  • Customer Complaints
  • Negotiable Instruments
  • Cashier Checks
  • Customer Issues
  • Savings Bonds
  • Travelers Checks
  • Customer Problems
  • Debit Cards
  • Bank Procedures
  • Audit Procedures
  • Customer Accounts
  • CSR
  • Business Accounts
  • Credit Card
  • Check Accuracy

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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