What Does a Health Advisor Do?

A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.

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Health Advisor Responsibilities

Here are examples of responsibilities from real health advisor resumes representing typical tasks they are likely to perform in their roles.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Foster and develop positive relationships with mental health patients and their family members.
Serve as technical expert with respect to all phases of program implementation relating to school immunization research topics under consideration.
Sell and enroll customers into marketplace plans.
Perform health reimbursement procedures and claim processing, appeals, and grievances procedures.
Aid participants with health goals and resources need while following all HIPPA regulations.
Retrieve and input sensitive health information into data management system while complying with HIPAA.
Assist members by helping them understand Medicare, there insurance benefits while following HIPAA regulations.
Reconcile on a daily basis to make sure funds post to the treasury reporting system for governmental review.
Provide education to hospital personnel in subjects of ICD9, CPT, coding and billing, and compliance issues.
Conduct detailed fact finding and research, interpret and apply the provisions of ERISA and those of health and pension plans.
Review plan documents to determine if the plans are subject to ERISA requirements and also verify if any exemptions are applicable.
Execute successful denial appeals with insurance companies.
Maintain HIPPA patient confidentiality standards for medical and financial information.
Verify insurance coverage and explain authorizations and referrals necessary for Medicaid patients.

Health Advisor Job Description

Perhaps the hardest question to answer when deciding on a career as a health advisor is "should I become a health advisor?" You might find this info to be helpful. When compared to other jobs, health advisor careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a health advisor by 2028 is -51,600.

On average, the health advisor annual salary is $80,312 per year, which translates to $38.61 an hour. Generally speaking, health advisors earn anywhere from $49,000 to $129,000 a year, which means that the top-earning health advisors make $56,000 more than the ones at the lower end of the spectrum.

It's hard work to become a health advisor, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a customer service agent, customer care representative, service representative, and customer service representative.

Learn More About Health Advisor Job Descriptions

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Health Advisor Jobs You Might Like

5 Health Advisor Resume Examples

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Teresa Davis Health Advisor Contact Information Denver, CO (840) 555-6695 tdavis@example.com Skills Service Appointments Complex Issues Communication Customer Relations Rate Increases BMW Company Policies Plan Changes Sales Goals Student Loans Employment History Health Advisor 2020 - Present Anthem Denver, CO Increase member retention (decrease in lapse rates) by working with at-risk members. Provide recommendations and/or plan changes to customers. Assisted members with their health care needs. Customer Advisor 2013 - 2020 Office Depot Denver, CO Led sales floor by actively training and encouraging others of effective sales techniques to deliver outstanding, consistent company profit. Assist in the setup of new stores. Greet customers and assist them on the sales floor. Assisted customers with order entry, billing, tracking, etc. Collections, Customer Service 2010 - 2013 Wells Fargo Des Moines, IA Coordinated travel arrangements and accommodations for new hires attending development courses at corporate office. Complete inbound and outbound calls to evaluate financial situation to determine mortgagors' eligibility. Arranged for debt repayment, based upon customers' financial status Advised customers of necessary actions and strategies for debt repayment Maintained the highest level of quality when communication with customers Coordinate and manage customer services and front office administration Education High School Diploma 2010 - 2010


Edward Clark Health Advisor Contact Info Westborough, MA (580) 555-4156 eclark@example.com Skills InternetHealthcarePrescription Drug PlansAccurate InformationSubstance AbuseCommunicationPublic HealthTimely FashionFront OfficeMental Health Employment History Health Advisor 2019 - Present United Medical Resources Westborough, MA Complete trainings and adhere to healthcare policies Assisted members with appointment scheduling. Respond to complex customer calls for plan members and health care providers. Intervene with healthcare providers on behalf and resolve complex issues through multiple databases. Customer Advisor 2012 - 2019 Sitel Operating Las Vegas, NV Assist customers with Troubleshooting Internet connectivity issues. Provided positive feedback to all csr's on my team. Updated customer accounts and explained account details over the phone. Customer Care Professional 2010 - 2012 Sitel Operating Las Vegas, NV Respond to member telephone calls and assists with information requests. Handle inbounds calls, Troubleshoot, Technical Support, Collecting Payment, Solve Customer problems, Setup Payment Arrangement Installed software, modified and repaired hardware and resolved technical issues. Handled customer service related inquiries concerning billing discrepancies, service plan adjustments and equipment trouble shooting on their Verizon Wireless service. Started work as Palm Pilot customer service and technical support adviser assisted with any operational software and hardware use issues. Education High School Diploma 2005 - 2005


Edward Clark Health Advisor Westborough, MA (580) 555-4156 eclark@example.com Experience Health Advisor2019 - Present United Medical Resources•Westborough, MA Complete trainings and adhere to healthcare policies Assisted members with appointment scheduling. Respond to complex customer calls for plan members and health care providers. Intervene with healthcare providers on behalf and resolve complex issues through multiple databases. Customer Advisor2012 - 2019 Sitel Operating•Las Vegas, NV Assist customers with Troubleshooting Internet connectivity issues. Provided positive feedback to all csr's on my team. Updated customer accounts and explained account details over the phone. Customer Care Professional2010 - 2012 Sitel Operating•Las Vegas, NV Respond to member telephone calls and assists with information requests. Handle inbounds calls, Troubleshoot, Technical Support, Collecting Payment, Solve Customer problems, Setup Payment Arrangement Installed software, modified and repaired hardware and resolved technical issues. Handled customer service related inquiries concerning billing discrepancies, service plan adjustments and equipment trouble shooting on their Verizon Wireless service. Started work as Palm Pilot customer service and technical support adviser assisted with any operational software and hardware use issues. Skills InternetHealthcarePrescription Drug PlansAccurate InformationSubstance AbuseCommunicationPublic HealthTimely FashionFront OfficeMental Health Education High School Diploma 2005 - 2005

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Health Advisor Skills and Personality Traits

We calculated that 15% of Health Advisors are proficient in Patients, Employee Engagement, and Social Work. They’re also known for soft skills such as Computer skills, Customer-service skills, and Listening skills.

We break down the percentage of Health Advisors that have these skills listed on their resume here:

Patients, 15%
Fostered and developed positive relationships with mental health patients and their family members.
Employee Engagement, 11%
Provide leadership with management when implementing new or updated SHE prevention or compliance programs while driving employee engagement.
Social Work, 9%
Consult with nurses, social workers, psychologists, and physicians as needed.
Mental Health, 9%
Created specialized cartographic products with environmental health data.
Global Health, 5%
Focused on the global health curriculum that provided a hands-on science perspective which integrated life skills, community service and activism.
Excellent Interpersonal, 5%
Developed excellent interpersonal skills while dealing with clients and members of staff.

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Most health advisors list "patients," "employee engagement," and "social work" as skills on their resumes. We go into more details on the most important health advisor responsibilities here:

Computer skills can be considered to be the most important personality trait for a health advisor to have. According to a health advisor resume, "customer service representatives must be adept at using computers. " health advisors are able to use computer skills in the following example we gathered from a resume: "broker services customer service health plan recommendations multiple computer systems plan reviews incall/outbound calls"

Another trait important for fulfilling health advisor duties is customer-service skills. According to a health advisor resume, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Here's an example of how health advisors are able to utilize customer-service skills: "checked on room quality standards prior to customer check-ins. "

Health advisors are also known for listening skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a health advisor resume: "representatives must listen carefully to ensure that they understand customers in order to assist them." We also found this resume example that details how this skill is put to the test: "listen, connect and resolve member issues. "

A health advisor responsibilities sometimes require "communication skills." The responsibilities that rely on this skills are shown by this resume excerpt: "customer service representatives must be able to provide clear information in writing, by phone, or in person." This resume example shows how this skill is used by health advisors: "participate in the retention program by making outbound calls to seniors who received communication from organization. "

As part of the health advisor description, you might find that one of the skills that might be helpful to the job is "interpersonal skills." A health advisor resume included this snippet: "representatives should be able to create positive interactions with customers." This skill could be useful in this scenario: "displayed courtesy and strong interpersonal skills with all customer interactions. "

Lastly, this career requires you to be skillful in "problem-solving skills." According to health advisor resumes, "representatives must determine solutions to customers’ problems." This resume example highlights how health advisor responsibilities rely on this skill: "take ownership of members' personal situation and achieve resolution, making outbound calls on their behalf when needed. "

See the full list of health advisor skills.

Before becoming a health advisor, 52.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 12.0% health advisors went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most health advisors have a college degree. But about one out of every seven health advisors didn't attend college at all.

The health advisors who went onto college to earn a more in-depth education generally studied business and psychology, while a small population of health advisors studied kinesiology and biology.

Once you're ready to become a health advisor, you should explore the companies that typically hire health advisors. According to health advisor resumes that we searched through, health advisors are hired the most by Black & Veatch, LifePoint Health, and MetroPlus. Currently, Black & Veatch has 49 health advisor job openings, while there are 10 at LifePoint Health and 7 at MetroPlus.

If you're interested in companies where health advisors make the most money, you'll want to apply for positions at The Moses H Cone Memorial Hospital, Exxon Mobil, and Johns Hopkins University. We found that at The Moses H Cone Memorial Hospital, the average health advisor salary is $159,814. Whereas at Exxon Mobil, health advisors earn roughly $137,139. And at Johns Hopkins University, they make an average salary of $124,640.

View more details on health advisor salaries across the United States.

Some other companies you might be interested in as a health advisor include Centers For Disease Control And Prevention, Life Extension, and Anthem. These three companies were found to hire the most health advisors from the top 100 U.S. educational institutions.

The three companies that hire the most prestigious health advisors are:

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What Customer Service Agents Do

Customer service agents are employees assigned to answer incoming calls to their company's service hotline. They are equipped with proper training on company products and policies so that they can assist customers. Agents answer customer's inquiries, guide them through steps that they may need to take, and take note of customer complaints. For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments. They also try to mitigate any problems that may arise. Customer service agents should be patient, and should also have good communication and problem-solving skills.

In this section, we take a look at the annual salaries of other professions. Take customer service agent for example. On average, the customer service agents annual salary is $50,714 lower than what health advisors make on average every year.

While their salaries may differ, one common ground between health advisors and customer service agents are a few of the skills required in each craft. In both careers, employees bring forth skills like inbound calls, outbound calls, and quality standards.

There are some key differences in responsibilities as well. For example, a health advisor responsibilities require skills like "patients," "employee engagement," "social work," and "mental health." Meanwhile a typical customer service agent has skills in areas such as "check-in," "reservations," "customer satisfaction," and "customer service." This difference in skills reveals how truly different these two careers really are.

Customer service agents tend to make the most money in the technology industry by averaging a salary of $28,862. In contrast, health advisors make the biggest average salary of $79,227 in the health care industry.

On average, customer service agents reach lower levels of education than health advisors. Customer service agents are 9.0% less likely to earn a Master's Degree and 1.9% less likely to graduate with a Doctoral Degree.

What Are The Duties Of a Customer Care Representative?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Next up, we have the customer care representative profession to look over. This career brings along a lower average salary when compared to a health advisor annual salary. In fact, customer care representatives salary difference is $47,400 lower than the salary of health advisors per year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both health advisors and customer care representatives are known to have skills such as "hipaa," "outbound calls," and "quality standards. "

But both careers also use different skills, according to real health advisor resumes. While health advisor responsibilities can utilize skills like "patients," "employee engagement," "social work," and "mental health," some customer care representatives use skills like "customer service," "work ethic," "strong work ethic," and "data entry."

On average, customer care representatives earn a lower salary than health advisors. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer care representatives earn the most pay in the automotive industry with an average salary of $35,440. Whereas, health advisors have higher paychecks in the health care industry where they earn an average of $79,227.

On the topic of education, customer care representatives earn lower levels of education than health advisors. In general, they're 8.9% less likely to graduate with a Master's Degree and 1.9% less likely to earn a Doctoral Degree.

How a Service Representative Compares

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

The service representative profession generally makes a lower amount of money when compared to the average salary of health advisors. The difference in salaries is service representatives making $46,620 lower than health advisors.

Using health advisors and service representatives resumes, we found that both professions have similar skills such as "patients," "inbound calls," and "hipaa," but the other skills required are very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from health advisors resumes, they are more likely to have skills like "employee engagement," "social work," "mental health," and "global health." But a service representative might have skills like "customer service," "client service," "pet," and "front desk."

Service representatives make a very good living in the government industry with an average annual salary of $38,566. Whereas health advisors are paid the highest salary in the health care industry with the average being $79,227.

When it comes to education, service representatives tend to earn lower education levels than health advisors. In fact, they're 7.4% less likely to earn a Master's Degree, and 1.9% less likely to graduate with a Doctoral Degree.

Description Of a Customer Service Representative

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

The fourth career we look at typically earns lower pay than health advisors. On average, customer service representatives earn a difference of $48,052 lower per year.

While their salaries may vary, health advisors and customer service representatives both use similar skills to perform their jobs. Resumes from both professions include skills like "patients," "global health," and "excellent interpersonal. "

While some skills are shared by these professions, there are some differences to note. "employee engagement," "social work," "mental health," and "inbound calls" are skills that have shown up on health advisors resumes. Additionally, customer service representative uses skills like cleanliness, pos, data entry, and sales floor on their resumes.

Customer service representatives earn a higher salary in the insurance industry with an average of $34,074. Whereas, health advisors earn the highest salary in the health care industry.

Customer service representatives reach lower levels of education when compared to health advisors. The difference is that they're 9.7% more likely to earn a Master's Degree less, and 2.0% less likely to graduate with a Doctoral Degree.

Updated October 2, 2020