Scheduler jobs at Health Alliance

We're looking for an enthusiastic and detail-oriented Lifestyle Store-Front Desk Coordinator who is deeply curious and passionate about wellness. This role bridges customer service, front desk coordination, and product education. You'll be the welcoming face of our practice and lifestyle store, engaging with patients, helping them navigate wellness solutions, and supporting the clinical team. Education: High school diploma or equivalent YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Prior retail or nutrition/healthy lifestyle experience preferred. Required skills and knowledge: Experience in a wellness clinic, spa, or health retail setting Familiarity with supplements, clean beauty, or wellness industry EMR or administrative experience in a healthcare setting Microsoft Office-Word, Excel Passionate about holistic health, clean beauty, nutrition, and functional and integrative wellness Eager to learn at a high level about pharmaceutical-grade supplements, functional medicine, and mindful living Tech-savvy; proficient in basic computer use and able to quickly learn new software (EMR experience is a plus) Strong interpersonal skills; friendly, professional, and comfortable interacting with patients and healthcare providers Organized, proactive, and dependable with excellent attention to detail Willing to uphold HIPAA compliance and maintain the integrity of confidential health information A naturally curious, growth-minded learner, someone who loves to expand their knowledge, and has ownership mentality Lifestyle Store & Product Support: Educate and assist patients with supplement protocols, clean skincare, body care, and wellness products Keep the store organized, stocked, and visually appealing Process sales, returns Ordering, receiving, and restocking inventory Cleaning and maintaining store and stockroom Self-education on new supplements and products Learn how to utilize CERBO, Shopify, Ship Edge, Zendesk Assist patients with Shopify website and Recharge Front Desk & Patient Support: Check patients in and out using our Cerbo EMR (Electronic Medical Records) system Manage appointments, follow-ups, and phone/email/text/ portal communications Maintain patient confidentiality and compliance with HIPAA regulations Administrative Support: Help maintain patient records and documentation Learn and use EMR and other software platforms confidently Support clinic flow and team coordination-cross train in all departments

The Surgery Scheduler is responsible for coordinating and scheduling Pediatric Surgery procedures and occasional clinic visits. Previous Surgery or Procedural Scheduling experience is preferred for this role. Utilize Epic, OpTime, and Outlook to accurately schedule procedures in a variety of clinical environments. Coordinate complex, multi-disciplinary ("combo") procedures in collaboration with other subspecialties to optimize scheduling and resource utilization. Manage and coordinates procedure schedules for multiple surgeons, ensuring accuracy and efficiency. Support the onboarding and training of newly hired schedulers through orientation and precepting. Summary: Schedules surgeries, coordinates with patients, physicians, and hospital staff to ensure efficient and timely surgical procedures. Job Description: Essential Functions: Schedules surgeries by coordinating with patients, physicians, and other medical staff. Confirms patient eligibility for surgery by reviewing medical records and insurance coverage. Coordinates pre-operative testing and medical clearance for patients. Ensures that all necessary equipment and supplies are available for the scheduled surgeries. Communicates any changes in the surgical schedule to all relevant parties. Maintains accurate and up-to-date records of all scheduled surgeries and related information. Education Requirement: High School Diploma or equivalent, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Knowledge of filing, word processing, spreadsheet, medical terminology, coding, and office skills. Excellent customer service skills to interact with department staff and the public. Interpersonal skills necessary to deal with the public in a polite and effective manner. Experience: Two years of medical secretary experience, required. Surgical scheduling experience, preferred. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking FREQUENTLY: (none specified) CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling. Job Description: Essential Functions: Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics. Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information. Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments. Generates reports on scheduling activities and presents them to relevant parties as needed. Education Requirement: High School graduate or equivalent, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Excellent customer service skills to interact with the public internal and external. Experience: Two years of medical secretary experience, required. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: Talking on telephone Constantly (67-100%) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Monday-Friday 7:30am-4:00pm Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Fulltime, benefits eligible role Monday-Friday 7:30am-4:00pm Must be able to travel to various Primary Care locations Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Parttime role, benefits eligible Hours are Wednesday-Friday 3:00pm-10:00pm Every other weekend Saturday and Sunday 11:30am-8:00pm Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Fulltime, benefits eligible role Mon to Fri Alternating shifts: 7:15am - 3:45pm and 8:30am - 5:00pm Provides clerical and environmental support to clinical staff and patients, enhancing ambulatory clinic flow. Job Description: Essential Functions: Prepares and maintains patient electronic medical records, collecting patient information and documentation. Answers phone calls, schedules appointments and maintains patient records. Maintains cleanliness and orderliness of the clinic, including exam rooms and waiting areas. Stocks and orders medical and office supplies as needed. Follows all safety and infection control protocols to ensure a safe and healthy environment for patients and staff. Education Requirement: Successful completion of an approved unit coordinator or clerk course, or equivalent experience, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Excellent communication and customer service skills. Excellent computer skills. Demonstrated traits of teamwork, cooperation, and a positive attitude. Ability to multitask and prioritize. Experience: Previous health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Chemicals/Medications, Climb stairs/ladder, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Lifting / Carrying: 41-60 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs FREQUENTLY: Bend/twist, Flexing/extending of neck, Interpreting Data, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Squat/kneel, Standing, Walking CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times. EDUCATION: High School Diploma or equivalent. YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred. REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills: Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification. Knowledge of health insurance coverage, requirements. Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math). Analytical skills required to make decisions based on the facility and clinical situation at hand. Knowledge of and compliance with HIPAA privacy requirements. Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed. Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies. Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip. Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed. Orders office supplies and maintains front office and reception area cleanliness. All other clerical duties as assigned.

Acts as medical secretary to medical director and schedules patient care activity in the office and facilitates flow of information between physician, patient, and the referring physician. EDUCATION: High School Diploma or equivalent required, Associates degree or Medical Secretary Certification preferred. YEARS OF EXPERIENCE: 2 years medical office experience and 1-year prior scheduling experience required. Administrative or secretarial experience preferred. REQUIRED SKILLS AND KNOWLEDGE: copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel). Excellent organization and communication skills required. Must be able to multi-task and maintain confidentiality. Manages daily patient and physician scheduling using appropriate systems for ordering of labs, diagnostic test orders and scheduling. Provides clerical support to clinical team. Obtains records, films, etc. in preparation of daily schedule. Assignments may be of a confidential manner and require judgment and discretion at all times. Answers telephone makes daily patient, physician and other phone calls. Transcribes, distributes and files correspondence and administrative documents. Coordinates meeting plans and travel arrangements for physician. Attend and take minutes for meetings. Opens and sorts mail. Order Supplies as needed. Checks out patients, answers questions, schedules follow-up appointments or testing, collect co-pays. Verifies referrals and performs pre-certifications as appropriate. Manages and updates to volumes of patient care policies. Assist with training of new schedulers. Maintains cash drawer, reconciles balances, prepares deposits by completing deposit slips, may take deposits to the bank, batches fee tickets, checks for their accuracy and completion, completes batch header documentation, and submits batches to CBO daily. All other duties as assigned.

Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgment and discretion at all times. EDUCATION: High School Diploma or equivalent. YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred. REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills: Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification. Knowledge of health insurance coverage, requirements. Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math). Analytical skills required to make decisions based on the facility and clinical situation at hand. Knowledge of and compliance with HIPAA privacy requirements. Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed. Greets visitors and patients. Preforms patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients. Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner. Collects co-pays and outstanding balances. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies. Maintains cash drawer, logs co-pays and other payments, reconciles balances. May prepare and reconcile deposit slip. Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed. Orders office supplies and maintains front office and reception area cleanliness. All other clerical duties as assigned.

We're looking for an enthusiastic and detail-oriented Lifestyle Store-Front Desk Coordinator who is deeply curious and passionate about wellness. This role bridges customer service, front desk coordination, and product education. You'll be the welcoming face of our practice and lifestyle store, engaging with patients, helping them navigate wellness solutions, and supporting the clinical team. Education: High school diploma or equivalent YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Prior retail or nutrition/healthy lifestyle experience preferred. Required skills and knowledge: Experience in a wellness clinic, spa, or health retail setting Familiarity with supplements, clean beauty, or wellness industry EMR or administrative experience in a healthcare setting Microsoft Office-Word, Excel Passionate about holistic health, clean beauty, nutrition, and functional and integrative wellness Eager to learn at a high level about pharmaceutical-grade supplements, functional medicine, and mindful living Tech-savvy; proficient in basic computer use and able to quickly learn new software (EMR experience is a plus) Strong interpersonal skills; friendly, professional, and comfortable interacting with patients and healthcare providers Organized, proactive, and dependable with excellent attention to detail Willing to uphold HIPAA compliance and maintain the integrity of confidential health information A naturally curious, growth-minded learner, someone who loves to expand their knowledge, and has ownership mentality Lifestyle Store & Product Support: Educate and assist patients with supplement protocols, clean skincare, body care, and wellness products Keep the store organized, stocked, and visually appealing Process sales, returns Ordering, receiving, and restocking inventory Cleaning and maintaining store and stockroom Self-education on new supplements and products Learn how to utilize CERBO, Shopify, Ship Edge, Zendesk Assist patients with Shopify website and Recharge Front Desk & Patient Support: Check patients in and out using our Cerbo EMR (Electronic Medical Records) system Manage appointments, follow-ups, and phone/email/text/ portal communications Maintain patient confidentiality and compliance with HIPAA regulations Administrative Support: Help maintain patient records and documentation Learn and use EMR and other software platforms confidently Support clinic flow and team coordination-cross train in all departments

Position includes all front desk receptionist/scheduler duties (phones, scheduling, faxes, etc.) as well as monitoring new patient internal workque and external new patient voicemails. Manages daily patient and physician scheduling. Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization. Confirms appointments and scans orders into Electronic Medical Record (EMR). Assignments may be of a confidential manner and require judgement and discretion at all times. Answer telephone and direct calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff. Performs phone system/answering service functions. Manages the physician's outlook calendar as needed. Greets visitors and patients. Performs patient check-in and check-out including full registration when necessary including determining all insurance coverage's as primary, secondary, tertiary, etc. and completing required paperwork for all visitor inquires in a courteous manner. Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies. Verifies referrals and performs pre-certifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed Orders office supplies and maintains front office and reception area cleanliness. All other clerical duties as assigned.

Parttime role, Benefits eligible Days/hours: Monday: 3:00pm - 9:00pm Tuesday: 4:00pm - 10:00pm Friday: 4:00pm - 10:00pm Saturday: 9:00am - 3:30pm Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Parttime, non-benefits eligible role. Wednesday and Friday from 7:30 AM to 4:00 PM Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Job Description University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required. Required Qualifications: Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience: 1+ year of experience in a medical office or healthcare setting preferred Skills: Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, including some weekends and holidays Team Player: A proactive, friendly, and patient-focused approach to service At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills. Excellent customer service and organizational skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate. Job Description: Essential Functions: Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks. Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate. Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects. Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient's arrival. Assists in training new Patient Access staff and maintain staff work schedules. Ensures appropriate tools are available and working properly for staff to complete their jobs. Maintains WQ's and monitors quality and productivity and reports to supervisor. Education Requirement: Associate's Degree or equivalent combination of education and experience, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Demonstrated ability to effectively interact with peers in problem solving. Demonstrated traits of teamwork, cooperation, and displays a positive attitude. Excellent communication and customer service skills. Detailed understanding of the revenue cycle and its impact on the hospital's bottom line. Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate. Experience: Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required. Experience in a healthcare environment, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 41-60 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Squat/kneel FREQUENTLY: Bend/twist CONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Parttime role, 32 hours per week Benefits eligible Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. Job Description: Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement: High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement: (not specified) Certifications: CPR certification (based on position and as determined by manager). Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Experience: One year of health care experience, preferred. Physical Requirements: OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking Additional Physical Requirements performed but not listed above: Able to multi-task within in a stressful environment. "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

Job Description University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required. Required Qualifications: Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience: 1+ year of experience in a medical office or healthcare setting preferred Skills: Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, including some weekends and holidays Team Player: A proactive, friendly, and patient-focused approach to service At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!