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Health care coordinator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Kurt Houser,

Kurt Houser

Below we've compiled a list of the most critical health care coordinator skills. We ranked the top skills for health care coordinators based on the percentage of resumes they appeared on. For example, 17.3% of health care coordinator resumes contained patients as a skill. Continue reading to find out what skills a health care coordinator needs to be successful in the workplace.

15 health care coordinator skills for your resume and career

1. Patients

Here's how health care coordinators use patients:

Established patient referral sources from business relationships and educated facility staff to identify patients that would benefit from home health services.
Attended nursing stations and performed clerical and reception duties demonstrating professional communication behavior toward patients, doctors and co-workers.

3. Home Health

Here's how health care coordinators use home health:

Organize, schedule, and facilitate all home health needs for private care clients, in accordance with Registered Nursing Services.
Trained both internal and external associates of the nursing department on the processes and functions of the home health coordinator position.

4. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how health care coordinators use mental health:

Organized and compiled resources, including investigating mental health programs, community programs, and federal entitlements programs.
Provided support for internal and external customer service inquiries for mental health inpatient admissions.

5. Behavioral Health

Here's how health care coordinators use behavioral health:

Completed general assessments/intakes for new members as a certified general assessor while assisting members in identifying behavioral health services.
Provided complete documentation and reporting of member behavioral health services in accordance with agency and funding requirement.

6. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how health care coordinators use patient care:

Provide council to the Case Managers regarding differing situations that are encountered professionally regarding patient care.
Spearheaded weekly education meetings regarding continually improving the quality of patient care.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how health care coordinators use customer service:

Worked call center as a customer service representative interpreting Insurance benefits and explaining claims status.
Developed educational literature and departmental procedures that help to improve customer service and patient/family satisfaction.

8. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how health care coordinators use community resources:

Collaborate with other providers to assist clients in accessing community resources and placements.
Guide and assist members on accessing community resources to gaining self-sufficiency.

9. Rehabilitation

Here's how health care coordinators use rehabilitation:

Facilitated agreement with leading children's hospital and local rehabilitation hospital for new clinic space and future expansion.
Coordinated patient move to rehabilitation facilities and admittance and re-admittance to VA Hospital.

10. Primary Care

Here's how health care coordinators use primary care:

Collaborate with all members of the team, primary care and specialty doctors and all partners on a regular basis.
Developed clinical reports for use in primary care office records and facilitated physician support of patients in behavior change.

11. Resident Care

Here's how health care coordinators use resident care:

Implemented policies and procedures and managed Wellness Department in absence of permanent Resident Care Director
Communicate with physician and family regarding resident care.

12. Compassion

Here's how health care coordinators use compassion:

Maintained professionalism and compassion with severely injured and/or disoriented patients.
Assisted residents with daily living skills with compassion and confidentiality.

13. Quality Care

Here's how health care coordinators use quality care:

Keep informed of and utilize supportive services and referral channels for the accomplishment of quality care.
Develop, implement and maintain quality care for residents.

14. Community Health

Community health is a category of medical speciality that places its attention on the well being of people. The main focus is mental and physical well-being of these people located in a specific region geographically. It seeks to help community people maintain and enhance their health in order to prevent disease spread.

Here's how health care coordinators use community health:

Provide support, training and educational services to staff within the Community Health Service on behavior health initiatives and programs.
Arranged, publicized and presented educational seminars and community health screenings to reach those in need of services.

15. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how health care coordinators use cpr:

Provide life saving medical care, CPR, first aid, wound management, assessments and treatments.
Utilized CPR certification skills when needed.

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What skills help Health Care Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on health care coordinator resumes?

Kurt Houser

Lecturer, University of Nevada, Las Vegas

As a hiring manager, I'm looking for a resume to communicate your value to my organization. Therefore, your resume should be a very brief listing of accomplishments from your jobs, activities, volunteer work, etc... The resume should be brief but provide enough specific information that would cause me to bring you in for an interview. For example, an effective accomplishment may read, "Improved patient safety scores by 42% over prior year", or "Increased net revenue 6% above target". Those accomplishments make me want to bring you in to ask specifically how you accomplished those goals.

What soft skills should all health care coordinators possess?

Kurt Houser

Lecturer, University of Nevada, Las Vegas

Communication and Teamwork. As healthcare administrators, our job is to help the organization's clinical staff be as effective and efficient as they can be. We must support their work by communicating the organization's mission, vision, values, and goals. We then work with the staff to obtain and deploy the resources (people, money, equipment, etc..) that allows the organization and its people to meet the goals of improving patient care, reducing cost, increasing profit, or whatever goals leadership states are important to the organization.

What hard/technical skills are most important for health care coordinators?

Kurt Houser

Lecturer, University of Nevada, Las Vegas

This depends on your field. If you're a generalist, you need to know a little about every administrative subject, but typically you enter a technical field before you rise to a generalist/operations job, manager, or C-Suite position. Therefore, the technical skills needed depend on your desired field. Certainly, every administrator should understand data, performance improvement, and basic financial data, but if you are, for example, in finance, you should be working for credentials that show you are an expert in finance, budgeting, or accounting.

What health care coordinator skills would you recommend for someone trying to advance their career?

Kurt Houser

Lecturer, University of Nevada, Las Vegas

in my opinion people like working with highly educated, high performing professionals who want to improve patient care.
What people dislike, in my opinion are the financial constraints which drive hard decisions.

What type of skills will young health care coordinators need?

Summer McGee Ph.D.

Dean, MHA Program Director, University of New Haven

Graduates need to be agile and flexible to respond to the changing forces and trends in healthcare. They have to be professional problem solvers. Effective communication within and across teams is also crucial for success in complex, fast-moving healthcare organizations.

Do you want to know more?

List of health care coordinator skills to add to your resume

The most important skills for a health care coordinator resume and required skills for a health care coordinator to have include:

Patients
Social Work
Home Health
Mental Health
Behavioral Health
Patient Care
Customer Service
Community Resources
Rehabilitation
Primary Care
Resident Care
Compassion
Quality Care
Community Health
CPR
Health Care Services

Medical Services
Senior Care
Data Entry
Excellent Organizational
Medical Necessity
Discharge Planning
HIPAA
Crisis Intervention
Performance Management
Patient Education
Pathogens
IV
Outbound Calls
Support Services
Data Collection
Infection Control

Community Services
Health Plan
Physical Therapy
Medical Appointments
Developmental Disabilities
Medical Care
Medication Administration
CMS
Scheduling Appointments
Physician Orders
PCP
Medication Management
Hippa
Community Agencies
State Regulations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Health Care Coordinator Skills

Updated January 8, 2025

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