Health First jobs

The Relationship Coordinator solicits and provides information via telephonic efforts in support of Healthfirst's Medicare Advantage Plan, Complete Care (MAP), Managed Long Term Care Plan (MLTC) Senior Health Partners (SHP) and Mainstream/Health and Recovery Plan (HARP) population seeking PCA and/or CDPAS services. This position ensures that referral sources, prospective enrollees and/or family members are courteously, appropriately, and effectively educated on the Long-Term Care enrollment processed through communication and follow-up and clearly articulate each product line to prospective clients. In addition, the Relationship Coordinator understands how Healthfirst goals relate to sales performance and meet established quotas. Integrated Products is a paperless, call center work environment requiring daily hands-on administration of multiple electronic Patient Health Information (PHI) databases and security requirement tools such as encryption. These systems include, but are not limited to, Salesforce, RightFax, Virtual Work Platforms (using VPN), SharePoint Sites, TruCare and MS Office 365 software (such as Word and Outlook).Duties and Responsibilities Handling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce. Create and/or follow ups for up to 30 days on Personal Care services requests for the Mainstream population in Salesforce. Answer all calls or complete outbound calls according to approved scripts. Searches ePACEs for Medicaid eligibility, exclusion, and exemption codes. Searches in Marx (CMS) for Medicare eligibility, enrollments, and special elections. Achieves daily, weekly, and monthly growth goals. Handle all calls to maximize productivity and optimal operational efficiency. Connects consumers seeking personal care/long term care services with the State broker to complete the initial evaluation. Schedules all field and tele video conference appointments for SHP Intake Nurses in Salesforce. Schedules all field and tele video conference appointments for HF CompleteCare Specialist and Intake Nurses in Salesforce. Schedules Entitlement Advocates appointments for SHP and HF Complete Care prospective members with a Medicaid coverage issue or restriction. Schedules Clinical Assessors to complete Community Health Assessments for Mainstream/HARP members requesting Personal Care Services at home. Documents all incoming/outbound calls under call tracking in Salesforce Documents all outcomes in pre-enrollment database system. Documents all special instructions in Salesforce Coordinates the preparation of fulfillment kits / brochures to prospective members or those requesting addition information in a timely manner. Troubleshoots and follows up on LTC enrollment rejections. Handles other duties as assigned with the occasional need to work weekends, additional hours before or after shift scheduled. Engage in mastering the Divisions impact on all Healthfirst Plans and its members. Ability to create a positive impression during first contact with prospective members by setting the tone and being able to immediately demonstrate product knowledge and credibility with the goal of maximizing the number of scheduled appointments to achieve daily, weekly, and monthly goals. Persuasive and able to establish trust. Additional duties as assigned. Minimum Qualifications High school diploma or GED. Fluency in reading and speaking English and additional language. Member / Customer Service experience. Availability to work for 8 ½ hours shift, based on business needs, within our hours of operations: Monday - Friday 8:00 AM - 8:00 PM and Saturdays 10:00 AM - 6:30 PM. 8:00 AM to 8:00 PM Monday -Sunday during open enrollment (October - March). Initial Training schedule may vary from permanent assigned schedule. Occasional overtime. Capability to work in a remote environment with reliable internet connection. Tech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint Organized and multi-tasking capabilities and detail oriented. Understanding of and sensitivity to cultural differences and needs of the community are essential. Adept at working in an environment with fast-past changing priorities including high stress while achieving quota expectations. Available to communicate / engage with your leaders via Virtual platforms (emails, MS Teams and others) Preferred Qualifications Work experience within the healthcare industry Experience with Medicare or Medicaid managed care plan products such as, Family Health Plus (FHP), Eastern Benefits System (EBS) and/or Federal Employee Program (FEP). (Preferred) Associate degree or higher from an accredited institution. Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare environment. Healthfirst product knowledge of Complete Care, Senior Health Partners (SHP) or managed long-term care. Prior experience engaging / communicating with the frail adult or elderly population. A solid understanding of the value of integrated care. Experience in health insurance, home care environment, acute, sub-acute, long-term care (LTC) setting or managed-long term care (MLTCP). Experience managing member information or appointments in a shared network environment using paperless database modules. Adept at operating within a multi-cultural work environment and community of Members such as Spanish, Chinese, Southeast Asian and others. Ability to maintain a calm, neutral disposition while managing many details in a distracting environment License/Certification: N/A WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to *********************** or calling ************ . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is ********************, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400 All Other Locations (within approved locations): $41,101 - $60,320 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. **This role is located in Southwest Florida (Lee or Collier County). Candidates need to live or be willing to relocate to Southwest Florida** Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. Under the direction of the Senior Director of Florida the Events Coordinator will support signature, community, and operational events through planning logistics, coordinating tasks, and engaging with key staff and supporters. This includes multiple golf tournaments, galas, press conferences, check presentations, the annual Run to Home Base Florida and other events as necessary. The Events Coordinator maintain the highest level of integrity and confidentiality, and be able to work and thrive in demanding, fast-paced environment with the highest standards of accuracy. Must have reliable transportation. Must be able to work some nights and/or weekends. Job Summary Summary Responsible for planning, organizing, and executing meetings, events, and conferences within the hospital. This role involves coordinating logistics, managing resources, and ensuring that events run smoothly and meet the needs of both internal and external stakeholders. Does this position require Patient Care? No Essential Functions -Plan, coordinate, and execute a wide range of meetings and events, including medical conferences, staff training sessions, and community outreach events. -Develop event plans, including timelines, budgets, and resource needs, and ensure all aspects are executed efficiently. -Coordinate all logistical aspects of events, including venue selection, catering, audiovisual equipment, and transportation. -Oversee setup and teardown of event spaces, ensuring all equipment and materials are in place and functioning properly. -Source and liaise with vendors, including catering services, equipment suppliers, and other service providers. -Develop and distribute promotional materials for events, including invitations, flyers, and digital communications. Qualifications Education Bachelor's Degree Public Relations required or Bachelor's Degree Event Planning required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in event planning or coordination, public relations, or a closely related field, preferably in a healthcare or hospital setting. 2-3 years preferred Knowledge, Skills and Abilities - Must be able to work some nights and weekends - Must have the ability to travel throughout Florida - Excellent organizational and project management skills, with the ability to manage multiple events simultaneously. - Strong communication and interpersonal skills, with the ability to work effectively with diverse groups. - Proficiency in event planning software, Microsoft Office Suite, and other relevant tools. - Attention to detail and problem-solving abilities, with the capability to handle unexpected issues calmly and effectively. - Must have reliable transportation - Must be able to work some nights and/or weekends Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 123 Main Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $21.78 - $31.08/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Veteran Outreach Coordinator is a point of contact for veterans and their families seeking care and/or education regarding Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI) and other combat-related stress. When not assigned to the Intensive Clinical Program, the Veteran Outreach Coordinator role changes to educate and provide outreach to New England-based veterans and their families about Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI), and encourages the community to take advantage of services available through the Home Base Program. The Coordinator is an employee of MGH and works alongside a team of world class medical professionals to help educate veterans, their families, social workers, employers, community service providers, veterans' groups, and others as to how to recognize symptoms of PTS/TBI and the ways in which they or their loved ones can seek help. The Veteran Outreach Coordinator guides veterans through the treatment evaluation process in the Home Base Clinic and works closely with the clinical staff in the Home Base Program around patient case management and ongoing monitoring of patient needs. The Coordinator provides active patient outreach, including phone, email, in-person meetings and text messaging. Job Summary Summary Responsible for community outreach, engagement, and support to enhance access to behavioral health programs. The Outreach Coordinator collaborates with community partners, healthcare professionals, and social service agencies to promote mental health awareness and address the behavioral health needs of individuals. Does this position require Patient Care? Yes Essential Functions -Conduct proactive outreach within the community to identify individuals in need of behavioral health services. -Establish relationships with community organizations, schools, primary care providers, and other relevant stakeholders to enhance outreach efforts. -Conduct initial assessments to identify the behavioral health needs of individuals. -Provide information and referrals to appropriate behavioral health services and resources. -Respond to crisis situations and provide immediate support and intervention. -Collaborate with crisis intervention teams, law enforcement, and emergency services as needed. -Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care. -Conduct community education and awareness programs on mental health topics. Qualifications Education Bachelor's Degree preferred Experience - minimum of 1-3years of military experience with at least one deployment preferred but not required - must have honorable discharge (proof of DD 214 required). Knowledge, Skills and Abilities - Strong knowledge of behavioral health services, resources, and crisis intervention techniques. - Excellent communication, interpersonal, and organizational skills. - Ability to work independently and collaboratively within a team. - Sensitivity to the understanding of the social determinants of health. - Proficiency in using electronic health records and documentation systems. - Valid driver's license and reliable transportation for community outreach. Additional Job Details (if applicable) Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Rotating (United States of America) Pay Range $20.43 - $29.21/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. **This role is located in Southwest Florida (Lee or Collier County). Candidates need to live in or be willing to relocate to Southwest Florida** Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. Under the direction of the Director of Marketing and Communications and Florida Senior Director, the Communications Specialist supports the overall mission of the organization by working as a creative, innovative storyteller who uses writing, photos, video, and digital assets to highlight the clinical care, research, education, and wellness efforts at Home Base. This position is focused on communication needs for three Florida regions: SWFL, Tampa, and NWFL - with the expectation of future expansion throughout the state. The Communications Specialist must maintain the highest level of integrity and confidentiality, and be able to work and thrive in demanding, fast-paced environment with the highest standards of accuracy. The Communications Specialist oversees all content creation for Home Base Florida social media accounts, newsletter articles and other public facing channels. They serve as the primary point of contact for all communications agencies and vendors working with Home Base Florida to create a year-round communication plan to ensure media in Florida news outlets and supporter communications. The Communications Specialist also manages all vendor relationships to ensure that collateral production remains on schedule and meets brand standards. This is a highly “hands-on” role that will work collaboratively with the Florida and National Home Base team in a highly visible, fast-paced environment to strategically envision, write, edit, design, and deploy content for diverse topics, audiences, and vehicles across a variety of channels. The successful candidate is an excellent writer and digital conveyor who is comfortable managing internal and external resources to execute these plans and analyze results to measure progress towards goals and inform future planning. This job requires good judgment and decision-making skills and an understanding of strategic communication priorities. Some off-hours and weekend work, as well as travel is required. Job Summary Summary Responsible for developing and implementing effective communication strategies. The primary focus of this role is to create and manage positive relationships with media outlets, customers, and other key external partners. Does this position require Patient Care? No Essential Functions -Developing and implementing external communications plans and campaigns. -Writing and editing press releases, speeches, and other marketing materials. -Building and maintaining strong relationships with media outlets, journalists, and other key influencers. -Responding to media inquiries and facilitating interviews with company spokespeople. -Developing and managing content for the company's website, social media channels, and other digital platforms. -Monitoring and analyzing media coverage to measure the effectiveness of external communications efforts. -Collaborating with internal teams, including marketing, product, and customer service, to ensure consistent messaging across all touchpoints. -Keeping up to date with industry trends and developments to ensure that external communications strategies remain relevant and effective. Qualifications Education Bachelor's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience experience or schooling in the communications field, with a background in journalism or writing 2-3 years preferred Knowledge, Skills and Abilities - Knowledge of social media writing style and platforms. - Must be organized, efficient, patient and pleasant in his/her work and in dealing with others. - Must be particularly helpful and courteous in assisting visitors and callers. - Must have the ability to prioritize, work well under pressure, meet multiple deadlines and follow up on tasks. - Must be able to work independently and as part of a team within a structure emphasizing high quality and professionalism. - Must have good judgement, and the ability to handle delicate and/or crisis situations with tact and sensitivity. - Must be able to honor confidentiality. - Must have reliable transportation - Must be able to work some nights and/or weekends Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 123 Main Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $52,000.00 - $74,401.60/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. **This role is located in Southwest Florida (Lee or Collier County). Candidates need to live or be willing to relocate to Southwest Florida** Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. This position, under the supervision of the FL Operations Manager, provides daily administrative and clerical support to the Florida Senior Director and the Florida Team. Requires discretion and judgment to organize priorities, complete tasks, and handle confidential and sensitive information. He/she will be responsible for: daily and long-term calendar management and coordination of meetings/conference calls; manage expenses; the preparation of all correspondence and relevant collateral; coordinating travel arrangements; managing relationships with key internal/external program supporters and network colleagues, including overseeing visits by these parties; and will serve as a key member of the Administrative Operations team performing/coordinating special projects as assigned. Must have reliable transportation. Job Summary Summary Specializes in providing routine administrative and secretarial support as directed and under moderate supervision, for an individual, group, or department. Responsibilities may include coordination and scheduling, supplies and equipment ordering, meeting minutes, correspondence, Answer and transfer phone calls, prepare spreadsheets and presentations. Manage schedules, coordinate travel, conference calls, payroll and transcription. This is an intermediate-level support role. Essential Functions Prepare reports, meeting minutes and correspondence. Create and edit documents, spreadsheets and presentations. Manage schedules, arrange appointments and itineraries. Coordinate meetings, travel, conference calls, and complete expense reports. Answer and transfer phone calls. May perform transcription and proofread and edit literature, prepare applications for department. Remain knowledgeable of business unit policies. May make contacts of a sensitive, complex, and confidential nature. Completes routine tasks under moderate supervision. Required for All Jobs Performs other duties as assigned Complies with all policies and standards Does this position require Patient Care (indirect/direct)? No Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Administrative Assistant or Secretarial Experience 2-3 years required Knowledge, Skills & Abilities Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing. Proficiency in MS Office. Ability to proofread and edit written documents. Ability to use phone system. Managing one's own time and the time of others. Strong verbal & written communication skills. Strong interpersonal, written and oral skills. Ability to use standard office equipment. Familiarity with medical terminology. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 123 Main Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.42 - $27.74/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

We are recruiting for a motivated Educator, Records and Coding - Must Reside in Colorado to join our team! We are here for life's journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department HB & PB Coding ServicesJob Summary Under general supervision, trains and educates the providers and coding staff on all aspects of coding and documentation as it applies to the professional billing in an academic setting. Prepares training and presentations on applicable topics. Researches questions and issues using all available resources. Provides both oral and written direction to the coders when a provider query should be sent. Interacts with clinical staff for the purpose of documentation improvement and clarification. Performs audits of providers and coding staff to ensure documentation and coding accuracy compliance. Provides feedback to providers and coders from audit results for documentation and coding quality improvement. Provides one-on-one and group coding and documentation training as well as on-boarding education to new providers. Performs various coding assignments under the direction of Education Manager. Essential Functions: Audits - Performs audits of the provider and coding staff to ensure documentation and coding accuracy compliance based on professional billing guidelines. Provides feedback to providers and coders from audits for documentation and coding quality improvement. Performs additional audits as requested. When a documentation or coding error is found, the relevant documentation or coding guideline and/or resource will be provided and referenced. Ensures a 95% accuracy on audits. (25%) Training - Trains and educates provider and coding staff on all aspects of documentation and coding. Prepares trainings and presentations on various topics. Training can be one-on-one or in a group. (25%) Provider Queries - Creates queries and provides feedback to areas where improvement is needed. Educates coders on appropriate situations for provider queries. (15%) Research - Researches documentation and coding questions, changes in regulatory compliance, professional coding/billing rules and guidelines, and other topics using all available resources. (15%) Coding Knowledge & Skills - Participates in departmental coding and educational meetings and training. Maintains any current coding credential(s). Present educational in-services to coders, providers and other applicable staff. Completes any coding related web-based training or other assigned coding instruction or research. Maintains involvement in local/regional/national professional organizations. Reads and communicates information in applicable publications. Maintain competency with coding software and related systems. (5%) Team Participation - Works as a member of a coding team for the successful benefit of the hospital and the department. Strives for strong unit cohesion by working well with other members of the team and performing tasks in a manner that maintains the unit cohesion. (5%) Policies & Procedures - Follows all hospital and departmental procedures. Follows directions given by the Director of Coding & Compliance and/or Coding Managers. (5%) Resource Management - Manages resources in a conservative, responsible, and cost-effective manner. Resources include but are not limited to time, non-productive time, email usage, internet usage, phone usage, printing, copying and books. • Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. • Adheres to, complies with and demonstrates support for the mission and values of Denver Health. Supports and adheres to the Denver Health Values of Trust, Respect & Excellence and the Standards of Behavior. • Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care. • Adheres to Denver Health and departmental attendance guidelines. (5%) Education: High School Diploma or GED Required Work Experience: 4-6 years medical coding experience assigning ICD-10-CM, CPT, and HCPCS codes for professional billing in multi-specialty areas Required and less than 1 year Experience with electronic and handwritten medical record documentation Experience with provider and coder education, compliance, and auditing Required and less than 1 year Experience in oral and written communication with providers and coders Required Licenses: CPC - Certified Professional Coder - AAPC - American Academy of Professional Coders Required Knowledge, Skills and Abilities: Possess and applies a thorough knowledge of coding, documentation, applicable guidelines, and compliance as it applies to professional billing in an academic setting. Thorough knowledge of billing, reimbursement, and anatomy & physiology. Ability to professionally interact with physicians. Ability to work with all personnel throughout Denver Health. Ability to work independently, possess critical thinking skills, audit providers and coders work and provide appropriate feedback. Ability to create training material and presentations. Possess good computer keyboarding skills. Knowledge of Microsoft Outlook and use of email and calendar functions. Possess strong oral and written communication skills. Possess strong organizational skills and the ability to work independently and meet deadlines. Capable of reading and interpreting documentation and coding guidelines and making subsequent decisions. Knowledgeable in researching documentation and coding related topics and issues. Ability to pass a coding proficiency pre-hire test with 85% accuracy or higher. Demonstrates advanced leadership and team building skills. Shift Days (United States of America) Work Type Regular Salary $69,600.00 - $107,900.00 / yr Benefits Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans Free RTD EcoPass (public transportation) On-site employee fitness center and wellness classes Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education & development opportunities including career pathways and coaching Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer Our Values Respect Belonging Accountability Transparency All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled.

Job Requirements The Clinical Informaticist collaborates closely with business to design, test, implement, and optimize clinical and business information systems. The Clinical Informaticist acts as a liaison between operations and the Epic project team, this role is pivotal in addressing operational challenges and developing effective solutions. As an agent of change, the Clinical Informaticist plays a crucial role in ensuring clinical and business operational readiness. The Clinical Informaticist provides strategic guidance and leveraging communication tools from medical practice, education, research, and information science, enhancing healthcare through the effective use of technology. PRIMARY ACCOUNTABILITES * Acts as a bridge between the IT department, core teams, operations, and project teams. * Manage and review intake requests for optimization via the Clinical Informatics Steering and Electronic Health Record (EHR) Governance Committee. * Presents strong knowledge of expertise in workflow data analysis and documentation. * Actively participate in testing and validation of departmental systems and components in conjunction with Epic Application Analysts. * Provides direct, hands-on support to staff in the use of technology in a manner which promotes patient safety and confidentiality. * Communicate with staff regarding upcoming downtime and ensure ready availability of the appropriate tools to support staff during the downtime. * Provide support during go-live events including outside of standard work hours. * Participates in the selection, implementation, and support of clinical and business systems. * Ensures maximum use and efficiency of clinical systems based upon pre-defined metrics/reports. * Assists with the development and revision of department policies and procedures to address changes brought about by the implementation of technology. * Leads in efforts to acquire early buy-in for technology endeavors at all stakeholder levels: executive, management, physician, and user. * In conjunction with the clinical educators, assist in development of training tools, and programs for upgrading the skills of the department staff. Work Experience MINIMUM QUALIFICATIONS * Education: Bachelor's degree in relevant field. * Work Experience: Four (4) years of allied healthcare experience or supporting technology systems. * Licensure: Licensed Allied Health Professional (i.e., RN, RD, RT, MA, EMT, etc.). * Certification: Epic certified or accredited within six (6) months of start date. * Work Experience In Lieu of Education: Eight (8) years of allied healthcare experience or supporting technology systems. * Skills/Knowledge/Abilities: * Strong computer skills and proficiency in Microsoft Office Suite. * Excellent organizational, presentation, communication, and leadership skills. * Ability to work effectively individually and as part of a collaborative team. * Ability to work on several complex issues at the same time. * Ability to collect, analyze, and present data at various audience levels. * Professionalism and an ability to manage stressful situations in a manner that is conducive to finding resolution. PREFERRED QUALIFICATIONS * Education: Master's degree in relevant field. * Work Experience: Acute, ambulatory, ancillary, or revenue cycle experience. * Certification: * Epic certified. * Informatics certified. * Health Information Management Systems Society (HIMSS). * Skills/Knowledge/Abilities: Knowledge of Project Management methodologies. PHYSICAL REQUIREMENTS * Majority of time involves sitting or standing; occasional walking, bending, and stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements The Groundskeeper will promote an exceptional experience and top-notch safety for customers and associates by maintaining the exterior environment in a manner consistent with the professional image expected of Health First facilities. Ensures the safety of customers and associates by routinely evaluating the grounds to identify and correct hazards. Coordinates evaluation and repair activities associated with the hurricane preparedness plan for the Facilities and Construction department. PRIMARY ACCOUNTABILITIES 1. Maintain the safety and cleanliness of the exterior environment by performing daily rounds on all areas including entrances, parking areas, sidewalks, landscape beds, outdoor seating/eating areas, etc. 2. Identify slip, trip, and fall hazards. Remediate hazards through use of concrete grinder, asphalt patch, hazard paint, etc. Report hazards requiring specialized skills to leadership to engage vendor. 3. Support ongoing safety of customers and associates by identifying all other safety deficiencies, such as lighting outages or damaged outdoor seating, and reporting to leadership immediately. 4. Perform routine cleaning of exterior areas including pressure cleaning hardscapes and entrances; removing trash and debris from grounds and exterior bins; sweeping/mopping exterior elevator lobbies, elevator cars, and stairwells; and removing grass and debris from signage, etc. 5. Routinely evaluate the function of exterior elements including storm drains, irrigation lines, signage, and lighting. Identify maintenance deficiencies and collaborate with leadership and the responsible discipline(s) to correct. 6. Routine use of small engine equipment including utility terrain vehicle, street sweeper, pressure washer, leaf blower, etc. 7. Perform, or coordinate with a vendor to perform, inspection, preventive maintenance, and repair on small engine equipment utilized in the day-to-day operations of the grounds team. 8. Perform all responsibilities of the Facilities and Construction Hurricane Preparedness Plan related to the exterior grounds. This includes collection/removal of movable equipment; preparation and installation of sandbags; clearing of landscape hazards; etc. 9. Refresh aesthetic components of the exterior environment including painting fixtures, replacing signage, installing seating, etc. 10.Interact with Customers, Visitors, Doctors, and Associates in a professional and respectful manner. Must be able to direct individuals to various locations throughout the facility and convey the status of service requests. Work Experience MINIMUM QUALIFICATIONS * Education: n/a • Licensure: n/a * Certification: n/a * Work Experience: 2 years' experience in commercial groundskeeping * Knowledge/Skills/Abilities: o Mechanical skills to maintain and repair equipment o Familiar with basic computer skills PREFERRED QUALIFICATIONS * Education: High School or vocational school graduate * Licensure: n/a * Certification: n/a * Work Experience: n/a * Knowledge/Skills/Abilities: n/a PHYSICAL REQUIREMENTS * Occasionally (1-33%): Sitting, carrying, pushing, lifting and pulling up to 75 lbs., climbing. Contact with sharp objects and skin irritants, toxic exposure, nuisance dust, fumes and sprays and hazardous cleaning solutions. * Frequently (34-66%): Standing and walking on grass and concrete, balancing, stooping, kneeling, crouching, handling, fingering, feeling, reaching at waist level or overhead, talking. Loud noise, twisting of back and neck, hazardous materials and mechanical equipment. * Continuously (67-100%): Seeing, hearing, smelling, and repetitive movement of both hands. Exposure to outdoor environment including all weather conditions Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: providing acute, episodic outpatient assessment, diagnosis, treatment, consultation and education as a certified Physician Assistant, trained in a clinical specialty. PRIMARY ACCOUNTABILITIES: Quality/No Harm: * Provides care to patients in a safe environment. * Manages acute, episodic outpatient care and health maintenance needs of a dedicated patient population to include: Health assessment, including basic physical and school health examinations. * Appropriate use and interpretation of diagnostic testing. * Interpretation of physical assessment findings and diagnostic results in determination of accurate differential diagnosis. * Development of a plan of care consistent with established clinical protocols. * Establishment of appropriate follow-up plan as necessary. * Demonstrates competent skills in therapeutic cost-effective pharmacologic administration and management. * Collaborates with medical director(s) in development of clinical protocols/procedures for delivery of outpatient care. * Participates in departmental CQI efforts and provides support for improvement of identified issues. * Customer Experience: * Develops and implements formal and informal teaching plans for patients, families, staff and community. * Promotes patient/family-informed decision making in treatment plans and options. * Facilitates development, implementation and review of standards or practice, policies and procedures, quality outcome indicators, and other designated work projects to enhance patient care. * * Stewardship: * Participates in departmental CQI efforts and provides support for improvement of identified issues. * Completes charting and billable assignments in a timely manner. Work Experience QUALIFICATIONS REQUIRED: * Graduate of an accredited Physician Assistant program; Masters of Science preferred. * Current PA license. * Certification by the NCCPA. * One year of related clinical experience preferred. * Extensive knowledge of physical assessment, differential diagnosis, pathophysiology. * Must be able to pass colorblind testing to perform POC test requiring color change. * Must hold current AHA BLS Healthcare Provider completion card prior to start date and maintain. * Must be able to speak and understand the English language. * Must be able to work with minimal supervision in various outpatient settings; is motivated, self- directed and demonstrates initiative. * Demonstrates strong oral and written communication skills. * Maintains membership in an applicable national professional organization. * Participates and promotes public relations events. * * PHYSICAL DEMANDS: * Visual acuity and hand/eye coordination to perform clinical tasks. * Must be able to stand, walk, bend, stoop. * Must be able to lift up to 40 pounds. * Must be able to pass color blind test in order to perform those point-of-care tests requiring color changes. * * MENTAL DEMANDS: * Ability to work in stressful, public contact environment with patients and families of various ages, cultures and socio-economic statuses. * Must be extremely flexible and able to work at variable hours and locations. * Must be able to recognize own limits and consult a physician regarding patient care issues. * Oversees clinical involvement of support associates and volunteers during daily clinic operations. * Participates in clinical experience of students. * Must be courteous and helpful, treating all people with dignity and respect. * Must be able to concentrate on multiple priority activities. * Must be able to respond efficiently to emergency situations. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements To be fully engaged in providing Quality /No Harm, Customer Experience, and Stewardship by: Protecting the privacy and security of Health Information. This position is responsible for performing and coordinating privacy access and audits with established mechanisms throughout the Health First Integrated Delivery Network (IDN) to ensure compliance with Federal and State laws including the Health Insurance Portability and Accountability Act (HIPAA), The Florida Information Protection Act (FIPA) and various other regulatory and legal requirements. PRIMARY ACCOUNTABILITIES * Serves as a subject matter expert on privacy and data protection laws, regulations, and their impact on the IDN's operations. * Investigate reports of possible breach events and assists in the development, implementation, and ongoing compliance monitoring of all practices relating to privacy and security of health information, protected and otherwise. * Initiates, facilitates, and promotes activities to foster Information Privacy and Security awareness and education. Privacy and security rounds will routinely be performed across the IDN with feedback, recommendations and education to the departments. * Maintain current knowledge with changes to regulations that impact privacy and security. Assist in assessing impact on current processes, review, create and/or revise policies and procedures and conducts training and education sessions with small and large groups. * Assist in proactive risk mitigation for privacy and compliance matters. * Reviews business associate agreements, contracts and other complex documents and provides analysis and feedback. * Monitors all privacy events to ensure the consistent application of sanctions for failure to comply with privacy practices. * Prepare aggregate data on privacy events and analyze data for trends in order to develop education and training plans to mitigate future events. * Effectively evaluate privacy audit results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated audit evidence. Effective in communicating privacy audit results, both verbally and in writing, so they are persuasive, placed in the appropriate context, and understood by the recipient. Works closely with Department Leaders to determine the validity of access and potential breach events. * Identifies process improvements and areas of interest or potential risk effectively communicating points through clearly written correspondence or other memorandums. * Assists in the development of Privacy Newsletters and "huddles" to educate others on important matters, regulatory changes or educational points of interest. * Flexible duties as assigned within the department. Work Experience MINIMUM QUALIFICATIONS * Education: Associates Degree in a Health-Related Field / Health Information Technology/Health Information Management/Legal or related field of study required. * Licensure: None Required. * Certification: Certification in Privacy, Compliance, Health Information Management, or other related field, by recognized accrediting organization preferred. If not certified, the Associate must obtain certification within 2 years of date of position start date. This certification must be maintained for the duration of employment in this role. * Work Experience: Two years of experience in a Health-Related Field / Health Information Technology/Health Information Management/Legal or related field. * Knowledge/Skills/Abilities: Microsoft Office - Outlook, Word, Excel, PowerPoint. PREFERRED QUALIFICATIONS * Education: Bachelor's Degree in healthcare administration or a related healthcare field. * Licensure: No additional required. * Certification: No additional required. * Work Experience: No additional required. * Knowledge/Skills/Abilities: Advanced knowledge of HIPAA and other state and federal regulations. PHYSICAL REQUIREMENTS - Sedentary * Majority of time involves sitting or standing; occasional walking, bending, stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by managing multiple providers and associates at various site locations. Assuring optimal site operations in collaboration with the entire Health First Team. Incumbent will partner with providers to ensure timely and quality care, providing leadership, coaching, and mentoring to associates within the provider practice. Responsible for all aspects of office operations including the training and development of associates, estimating personnel needs, assigning work, meeting fiscal targets, supporting system goals, and ensuring consistent application of organization policies. PRIMARY ACCOUNTABILITES * The Practice Manager, under the direction of the Community Health Services/Operations Director, is responsible for the overall success of one (1) or more assigned medical practices at one or more locations with two or more providers. * Provides strategic leadership for a practice's growth, direction, administration, and coordination of all medical office activities except those directly involving professional medical judgment. * Collaborates with leadership and Providers to develop and implement strategic growth plans including identifying, recommending, and implementing practice needs: staffing, services, equipment, and facilities. (Including but not limited to office relocation and participation in design/development of new office facilities) * Responsible for financial management practices including bank reconciliations and deposits, ensuring cash control, payment authorization, vouchers, budget collaboration, implementation, and management. * Manages the daily operations of usually one (1) or more practices and ensures the coordination of the work activities and staff schedules. Ensures that staff understands and follows established office policies and procedures; oversees training of new staff and continued training of existing staff. * Leads office staff teams with exemplary practices when hiring, training, coaching, evaluating, and implementing the progressive discipline policy when necessary. Provides timely communication to Human Resources regarding resignations, open positions, etc. * Timely screens and interviews the pre-screened candidates for office positions. * Responsible for reviewing monthly/quarterly practice reporting regarding Patient Satisfaction, Patient Access and other practice specific reports and identifying areas of improvement. * Responsible for ensuring effective communication with all staff and providers regarding policies, procedures, forms, changes, and requirements and new initiatives as appropriate. The ability to collaborate with other areas of the organization. * Ensures all supplies and equipment are supplied and/or maintained in working order, coordinating with Materials Management, BioMed and Maintenance Departments, as appropriate. Maintains supplies, inventory, and ordering processes within the office site. * Monitors and communicates risk and quality issues to appropriate providers, manager, and/or director. * Identifies and analyzes work issues and coordinates corrective action plans with appropriate provider, manager, or director. Responsible for the implementation of the execution of all staff performance management (Shine) conversations, ensures timely completion in accordance with Health First policy and procedure. LEADERSHIP ACCOUNTABILITIES * Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision. * Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team. * Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment. * Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team's and organization's goals. * Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates. * Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization. Work Experience MINIMUM QUALIFICATIONS * Education: Bachelor's degree in relevant field. * Work Experience: Three (3) years' experience in a managerial or leadership position. * Licensure: None * Certification: None * Work Experience in Lieu of Education: Four (4) years' experience in healthcare or leadership position. * Skills/Knowledge/Abilities: * Knowledge and proficiency in Word, Excel, PowerPoint * The ability to regulate emotions, respond effectively to emotions, and create positive relationships within the practice. PREFFERED QUALIFICATIONS * Certification: Any one of the following: * Certified Professional Coder (CPC). * Certified Professional Biller (CPB). * Certified Physician Practice Manager (CPPM). * Skills/Knowledge/Abilities: Knowledge and utilization of all Microsoft products. PHYSICAL REQUIREMENTS * Majority of time involves sitting or standing; occasional walking, bending, and stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements To be fully engaged in modeling the Health First I-CARE Values and providing safe and efficient transportation of patients and equipment within the hospitals. The Clinical Transporter is also responsible for providing superior quality, competitive value and outstanding service through transports of patients in a timely and safe manner, working as a team member to achieve goals and objectives of the department. PRIMARY ACCOUNTABILITIES * Personally, facilitates the safe, efficient, and expedited movement of patients from area to area via stretchers, wheelchairs, beds, and cribs and expedited movement of patient related items such as belongings, paperwork, labs, and equipment. * Assists in the safe transfers of customers (such as: from bed to stretcher or wheelchair). Provides courteous, professional service by always introducing self to patient and explaining mode of transport, wheelchair vs stretcher. * Accurately records the transport and reports the necessary information by correctly using the Teletracking. * Appropriately utilizes PPE, and follows HIPPA, OSHA, and Health First's Policies and Procedures. * Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. * Safely operates both stretcher and wheelchair. Reports any issues to Manager. Removes broken or defective equipment immediately. * Applies Tele Pak Monitor on patient when required, follows process for ensuring patient rhythm is visible and verifies with monitor tech. * Consistently practices appropriate hand washing before and after each patient encounter. * Receives and confirms proper discharge paperwork and handoff communication with RN prior to leaving origin and ensures at destination proper handoff is completed per policy. * Cleans stretcher and wheelchair after each patient transport with hospital approved germicidal product. * Per Diem associates float to different hospital facilities per guidelines. * Follows proper Morgue processes to ensure a safe transfer of patient. Work Experience MINIMUM QUALIFICATIONS * Education: High school diploma or equivalent. * Work Experience: Customer Service, preferred. * Licensure/Certification: Must hold current American Heart Association BLS healthcare provider completion card and maintain annually with no interruption. * Knowledge/Skills/Abilities: * Excellent Customer Service skills and communication * Ability to work independently and with limited supervision. * Ability to work effectively in a stressful, fast paced environment. * Flexibility to adapt to changing priorities with calm and effective response. PHYSICAL REQUIREMENTS * Must be able to stand and walk for up to 10 hours per shift, up to 12 hours during disaster response. * Must be able lift up to forty (40) pounds unassisted. * Must be able to transport patients using stretcher, wheelchair, and other conveyances. * Must be capable of pushing or pulling weight up to 250 pounds for 75% of a 10 hour shift. COMPETENCY ASSESSMENT/SKILLS CHECKLIST: * Associates must complete within three months of hire and annually. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements The Health First Patient Observer is fully engaged in providing Quality/No Harm, Customer Service and Stewardship by ensuring quality, timeliness and effectiveness of stroke care delivery for HRMC; by providing supervision/observation of a patient when he/she requires a Form 52: Baker Act Declaration, Suicide Precautions are indicated, or any time it is determined that a patient's safety may be jeopardized without supervision/observation. PRIMARY ACCOUNTABILITES * Immediately reports clear, concise, pertinent information to the charge nurse or nurse assigned to patient that relates to the patient's condition; immediately alerts nursing staff of any impending safety issues. * Remains alert to the patient during the entire shift, respects patient's personal belongings, and never leaves the patient unattended unless approved by the patient's nurse. * Utilizes clear and effective communication skills in professional interactions with all health care associates, patients and families. * Completes bedside shift report with charge or primary nurse and off-going or oncoming patient observer at beginning and end of shift as appropriate. Otherwise, reports directly to the charge or primary nurse at beginning of shift for expectations regarding specific behavioral and restraining instructions and gives a summary report at end of shift. * Maintains a professional, neutral position in all conversations with the patient and/or family. * Assists with patient care, such as toileting and fall prevention, at the request of the professional nursing staff. Work Experience MINIMUM QUALIFICATIONS * Education: None * Work Experience: None * Licensure: None * Certification: None * Skills/Knowledge/Abilities: * Must be able to speak and understand written and verbal instructions in the English language. * Must have corrected vision and hearing to normal range. * Must have visual acuity and hand-eye coordination to assist with patient care as directed. * Must have ability to remain alert for a minimum of eight (8) hours or length of assigned shift. * Must have ability to respond appropriately to emergent or escalating situations with patient assignment. PHYSICAL REQUIREMENTS * Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing,or crouching frequently. * May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. * May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. * May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. * May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. * May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements Health First is seeking an experienced PA to join our established Vascular Surgery team at Holmes Regional Medical Center (HRMC) in Melbourne, FL. * Full-time employed position with Health First * Join a team of 3 surgeons, 4 PAs, 1 RNFA, and 1 APRN , assisting a busy and growing team * 2-3 days in clinic & 2-3 days in OR * Rounding, pre-, post op coverage, and first assisting responsibilities * Vein Harvesting is required Work Experience * PA-C or AGACNP * Active or be eligible for licensure by the State of Florida * Current NCCPA Certification for PAs or ANCC certification for APRNs * BLS and ACLS certification * Case/Procedure logs for credentialing Benefits * Competitive salary and comprehensive benefits package * Paid malpractice insurance * CME allowance * Strong administrative and clinical support system Schedule : Full-Time Shift Times : days Paygrade : APP

Job Requirements Provide logistic services to the Operating Room / Cath Lab and distribute medical supplies or equipment to supported customer areas in a timely manner. Services include shipments, receiving, distribution, inventory, and materials management. Monitor and ensure necessary inventory is always in stock and current, manage PAR levels and maintain neat and organized storerooms. Manage inventory as it relates to picking products, replenishing, requisitioning, shipping, and receiving. Responsible for medical supplies and implant inventory management, receiving, preparing, and dispatching orders accordingly, as well as ordering materials and supplies that are necessary for running the activities within the Operating Room and Cath Lab, and collaborating with vendors or other distribution partners to ensure product availability. Respond to special requests as needed. Duties are not limited to the supply room but extend to all areas of the hospital. PRIMARY ACCOUNTABILITES 1. Maintain high level of accuracy in the designated supply carts and inventory locations ensuring all material is placed into proper location, correct quantities, with first in/first out (FIFO) material is adhered to, and proper ordering processes (Bill Only's) are followed. Ensure cycle count methods are exercised to comply with quality control guidelines. 2. Inventory and manage replenishment of various assigned supply carts located throughout the Operating Room and/or Cath Lab in accordance with established cycles pertaining to usage. Communicate with respective parties on a timely basis, about all open issues and the status of all open orders. Remove expired products in a timely manner. 3. Conduct daily review of materials back ordered or exceeding delivery standards. Coordinate critical back-order situations with the Supply Chain Management (SCM) Buyer, or department for resolution. 4. Lead and provide input in the assessment, rebuild, redesign assigned inventory locations to ensure they are properly organized and labeled according to 7S principals (Sort, Store, Shine, Standardize, Sustain, Safety, Security), creating clean, uncluttered, safe and organized environment and ensure relabeling bins and reorganizing bin locations align with patient care. 5. Receive supplies and equipment using Materials Management Information Systems (MMIS) and standard operating procedures. Package, label, and ship any items to alternate locations. 6. Work with the Operating Room, Sterile Processing and Cath Lab to review assigned PAR locations on a quarterly basis and ensure inventory is continuously optimized and available. 7. Work with and follow instructions of Supply Chain Management team in the event of recalls pulling relevant products and product conversions. 8. Round in the procedural areas to ensure product availability prior to case start times and/or restocking of supplies in procedural rooms and core supply areas. 9. Represent Supply Chain Management in the surveillance of customer service satisfaction through face-to-face interactions and complaint management to improve logistics and materials management deficiencies in customer service and experience. 10. Actively participate in the department's continuous quality improvement (CQI) activities pertaining to inventory management responsibilities. 11. Support organization and departmental policies, programs, and procedures. Responsible for adhering to the established standards of courtesy. 12. May require on-call rotation, weekend, and hurricane coverage. Help other associates' complete tasks in the materials function that are not within the job description, and perform other duties as assigned. Work Experience MINIMUM QUALIFICATIONS * Education: High School Diploma or equivalent. * Work Experience: One (1) year of experience in inventory management or equivalent. * Licensure: None * Certification: None * Skills/Knowledge/Abilities: o Customer focused. o Communicate effectively - written and verbal with all levels and types of personnel o Perform basic mathematical calculations. o Must have basic computer skills, including a working knowledge of Microsoft Excel and Word. o Good working knowledge of the organization and operation of the materials management department. o Function independently within scope of guidelines, established policies, and goals but accept close supervision and feedback. o Plan and organize work in a timely manner. o Great attention to detail and accuracy. o Demonstrate the values of team concept on a consistent basis. o Makes fact-based decisions in a fast-paced environment o Microsoft Office and other software and platforms, such as inventory management. PREFFERED QUALIFICATIONS * Education: Associate's degree in Business. * Work Experience: Inventory Management, or implant familiarity, or in operating room supplies, inventory management, or purchasing. * Skills/Knowledge/Abilities: o Use of PeopleSoft; related to supply chain, inventory and material management. o Purchasing cycle from order, receive stock, and vendor return. PHYSICAL REQUIREMENTS * Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently. * May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. * May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. * May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. * May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. * May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: performing a variety of technical activities related to patient care, as well as support activities in IDN Wide Endoscopy departments under the direction of the R.N. Technical activities may include performing in the GI Assistant role within all Endoscopy Departments at Health First. Associate must follow the Surgical Services Float Pool responsibilities which require travel to all 5 Health First facilities, maintain flexibility, and provide the minimum required hours (72 working hours within 6 week schedule period). PRIMARY ACCOUNTABILITIES: Quality/No Harm: * Follows infection control policy, utilizes personal protection devices as indicated in the universal precautions policy. Cleans scopes / equipment following appropriate infection control procedures. * Demonstrates knowledge of and follows current policies and procedures and SGNA standards (to be measures by written test on SGNA standards. * Accurately handles and identifies specimens properly; demonstrates care of specimen as required. * Properly handles and cares for all instruments and equipment checks for proper function and completeness. Reports faulty equipment per policy. * Anticipates needs of physician in the procedure room, passing instruments/scopes, and supplies as needed. * Checks GI suite to ensure a clean environment. Assists with cleaning during room turnover and terminal cleaning as necessary. Cleans and restocks GI rooms daily. * Participates in a performance improvement activity to improve department, patient or physician satisfaction. * Uses computer system effectively as needed for daily activities, such as printing endoscopy schedule. * Attend in-services, inventory and mandatory meetings. Customer Experience: * Supports Health First philosophy of People Centered Caring. * Displays a positive image and demonstrates a concern of patients, visitors, associates and physicians. * Assists with precepting new technical personnel. * Maintains professional relations and communicates effectively with physicians, vendor representatives, staff members, nursing management, and staff from other hospital departments. * Contributes to the patient experience as evidenced by positive patient satisfaction scores and HCAHPs scores for department/medical center and/or written compliments by patients/others. Stewardship: * Demonstrates competency in setting up for procedure in a cost effective manner. * Exhibits flexibility and adaptability to changes in duty assignments. * Shares responsibility of call coverage. Work Experience QUALIFICATIONS REQUIRED: * High School graduate or equivalent. * 1-2 years' experience as Surgical Technologist or GI assistant preferred. * Must hold current AHA BLS Healthcare Provider Completion Card prior to start date and maintain. * Able to speak, read and write in the English language. PHYSICAL DEMANDS: * Must have visual acuity and hand-eye coordination to assist with procedures. * Must have corrected vision and hearing to normal range. * Must be able to lift, turn, pull, and push equipment up to 90% of the assigned shift. * Must be able to lift up to 40 pounds unassisted up to 33% of the assigned shift. * Must be able to stand, walk, bend, and stoop up to 90% of assigned shift. * Potential for exposure to bio hazardous waste, and known or unknown diseases. MENTAL DEMANDS: * Working under stressful situations. * Continuous concentration on a activity. * Ability to understand and follow written and verbal instructions. Benefits At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Per Diem

Job Requirements The Revenue Cycle Specialist is responsible for the review, analysis, follow-up, and resolution of third-party claims reimbursements, ensuring timely billing, collection, and payment of professional and institutional healthcare claims. The Revenue Cycle Specialist actively collaborates with internal departments to maximize reimbursement, reduce outstanding accounts, and maintain compliance with payer contracts and regulatory guidelines. PRIMARY ACCOUNTABILITES * Reviews and processes professional and institutional claims to ensure accurate and timely reimbursement. * Investigates and resolves claim denials, underpayments, and payment discrepancies with third-party payers. * Monitors and analyzes reimbursement trends, identifying issues that impact revenue and implementing corrective actions. * Engages with insurance companies, government payers, and vendors to verify benefits, submit appeals, and secure payments. * Updates and maintains patient accounts and billing systems with accurate payment and denial information. * Communicates payer trends, delays, and discrepancies to leadership and assists in developing solutions. * Ensures compliance with state, federal, and payer-specific regulations related to claim processing and reimbursement. * Assists in the training and mentoring of new hires to ensure adherence to applicable department standards and processes. * Collaborates with internal departments such as Coding and Documentation, Patient Financial Services, and Patient Registration to resolve claim issues and improve workflow. * Promotes productivity and quality assurance benchmarks to support Revenue Cycle efficiency and financial goals. Work Experience MINIMUM QUALIFICATIONS * Education: Highschool Diploma or equivalent. * Work Experience: One (1) year of experience in Healthcare Billing, Accounts Receivable (AR) Follow-ups, or related field. * Licensure: None * Certification: None * Skills/Knowledge/Abilities: Microsoft Office-Outlook, Work, Excel, PowerPoint. PREFFERED QUALIFICATIONS * Work Experience: Two (2) years of progressive experience in Healthcare Billing, Accounts Receivable (AR) Follow-ups, or related field. * Skills/Knowledge/Abilities: Critical thinking, decision-making, financial acumen. PHYSICAL REQUIREMENTS * Majority of time involves sitting or standing; occasional walking, bending, and stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements Provides quality service and stewardship by ensuring optimal support of laboratory testing activities through timely, accurate specimen collection and preparation. Deals with customers in a friendly, courteous, professional, and appropriate manner. PRIMARY ACCOUNTABILITIES * Complies with all Health First, Health First Laboratory policies and procedures, along with all pertinent federal and state accreditation agency requirements. * Complies with policies, procedures, processes in the collection and processing of patient specimens and provision of patient services, including offsite phlebotomy services as applicable. * Meets goals and shows commitment to continuously improve performance metrics developed to provide quality patient care. * Assures valid patient results as evidenced by zero patient or sample identification errors in the pre-analytical and post-analytical phases of laboratory procedures per evaluation period. * Demonstrates the appropriate skill sets as determined by Competency Assessments. * Performs basic computer skills pertinent to job performance. * Meets departmental staffing demands (i.e., holidays, weekends, coverage for illness and/or emergencies, reduced operations, increased workload) per department expectations and demonstrates effective time management. * Complies with the Health First I-Care values and demonstrates effective communication with co-workers and management to include proper escalation when necessary. * Performs Point of Care Testing (POC) on the lab menu at the assigned site, correctly and in a timely manner, if applicable. * Participate in Proficiency Testing as determined by state regulations, if applicable. * Assists with the performance of lab registration, insurance eligibilities, authorizations, and payments, if applicable. * Complies with all department-specific training requirements. Mentors co-workers and students technical development. May assume scheduled shift responsibility when coverage is unavailable. * Adjusts the posted schedule as needed, arranges changes in coverage with the staff and informs the supervisor. * Monitors the inventory of supplies and escalates the need for ordering when necessary. * Collects and prepares data daily to update the department and the hospital on lab draws and operational activity. * May assign tasks and deploy resources to maintain efficient operations. * Additional duties as assigned by laboratory administration. Work Experience MINIMUM QUALIFICATIONS * Education: High school diploma or equivalent, with a certificate from a phlebotomy training program. * Certification: National Phlebotomy Certification; Current AHA BLS certification and maintained. * Work Experience: Two years of experience in venipuncture and/or lab specimen processing. * Knowledge/Skills/Abilities: Strong computer skills, excellent customer service skills, good oral and written * communication skills, ability to prioritize and organize work. PHYSICAL REQUIREMENTS * Ability to adapt to a combination of sitting, walking, bending, stooping, reaching, and lifting throughout * the shift. * Ability to push wheelchairs, stretcher, and beds. * Ability to be flexible in covering required shifts (mandatory overtime). * Ability to lift up to 20 pounds unassisted, several times a day. * Willing and able to work with bio-hazardous/toxic materials following OSHA guidelines. * Visual acuity and hand-eye coordination to perform clinical tasks. * Must be able to pass a colorblind test. * Must be able to stand for extended periods of time. * Must be able to sit and operate a computer. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Job Requirements Under the direction and supervision of the surgeon, the Surgical First Assist (SFA) is fully engaged in Quality/No Harm, Customer Experience and Stewardship by providing aid in exposure, hemostasis, closure, and other intraoperative technical functions to help the surgeon carry out a safe operation with optimal patient results. The SFA also performs preoperative and postoperative duties to optimize patient safety and experience. When the SFA is not functioning under the direct supervision of the surgeon, they will perform technical and support activities in the operating room as a Surgical Technologist under the direction of a registered nurse. PRIMARY ACCOUNTABILITIES 1. Properly positions the patient in accordance with surgeon directions to give the best exposure for procedure and consideration for comfort and safety including padding points of pressure, guarding against nerve damage, and ensuring circulation is not impaired. 2. Provides visualization of the operative site by appropriately placing and securing retractors, packing with sponges, digital manipulation of tissue, suctioning, irrigating or sponging, and manipulating suture materials, while using proper body mechanics to prevent obstruction of surgeon's view. 3. Utilizes appropriate techniques to assist with permanent hemostasis (clamping, cauterizing, tying, and ligating vessels or tissues, applying hemostatic clips, and placing local hemostatic agents) and applying temporary hemostasis (tourniquets, vessel loops, noncrushing clamps, direct digital pressure). 4. Participates in volume replacement or autotransfusion techniques as appropriate 5. Utilizes appropriate techniques to assist with closure of body planes utilizing running or interrupted sutures, subcuticular closures with or without adhesive closure strips, staples, and postop subcutaneous injection of local anesthetic per surgeon's directive. 6. Selects and applies appropriate wound dressings including liquid or spray occlusive materials, absorbent materials affixed with tape or circumferential wrapping, and immobilizing dressings (soft or rigid). 7. Assists in securing drainage systems to tissue. 8. Demonstrates an ability to perform all duties required of a Surgical Technologist in accordance with established procedures and completion of skills check list. Certified First Assists will precept, train and educate staff and team members as appropriate 9. Observes proper technique to prepare operating rooms with appropriate instruments, sutures, supplies, and equipment; open sterile supplies and arrange sterile setups. 10. Creates, maintains, and terminates sterile field for surgical procedures. 11. Anticipates needs of surgeon and surgical assistants in the operating room, passing instruments, sutures, sponges, and supplies needed. 12. Properly handles and cares for all instruments and equipment. Checks materials and equipment for proper functioning and adequacy; reports faulty equipment and instruments per policy. Work Experience MINIMUM QUALIFICATIONS * Education: Graduate of a Surgical Assisting Program. * Work Experience: None * Licensure: None * Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained. * Certification in Lieu of Education: Certified Surgical Technologist (CST) from the National Board of Surgical Technology and Surgical Assisting (NBSTSA) or American Board of Surgical Assistants (ABSA). * Skills/Knowledge/Abilities: o Ability to read, write, speak, and understand English o Ability to perform basic math o Extensive knowledge of anatomy and physiology o Reliable transportation with ability to respond from location within 30 minutes of assigned facility when on call o Ability to be flexible and adaptable with daily schedule and assigned tasks o Ability to respond appropriately to stressful or life-threatening situations. o Detail-oriented with ability for continuous concentration on an activity. o Excellent customer service skills with ability to interact effectively with medical staff and patient care teams. o Motivated to complete milestones and competencies with ability to receive constructive criticism and apply to future performance. o Ability to work autonomously, while consulting chain of command as appropriate. PREFERRED QUALIFICATIONS * Work Experience: Previous experience as a surgical assistant or surgical technologist. * Certification: Certified First Assistant (CSFA) by National Board of Surgical Technology and Surgical Assisting (NBSTSA). PHYSICAL REQUIREMENTS * Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently * May occasionally include lifting or moving objects up to 50 pounds, with or without assistance. * May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead. * May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift. * May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise. * May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.