Health outreach worker job description

Reports to (title): CHW Supervisor
Department: Workforce Development
Supervises: N/A
Working title: Community Health Outreach Worker
Classification: Non-exempt
Salary Range: $22.00/hr
Status: Temporary
Hours/Week: Up to 40 hours/week
Effective Date: October 2022
Type of Position: Full-time and/or Part-time
Revised Date: October 2022


POSITION SUMMARY
The goal of the UAII Community Health Outreach Worker (CHW) Outreach Initiative is to amplify existing COVID-19 prevention and vaccination messaging to the UAII community and urban Native American Community at large by providing general education, information, and resources regarding COVID-19 to the public.
As a CHW , you will work to ensure that accurate and up-to-date information regarding COVID-19 reaches all members of the UAII community, especially those that are most highly impacted by the virus. You will ensure that messaging regarding Coronavirus, COVID-19, and COVID-19 vaccination is delivered in an efficient, effective, and culturally appropriate manner.
The CHW will educate the public on UAII Services, recruit eligible individuals to register with UAII for services, and promote linkages to partner programs and services when applicable. UAII Community Health Outreach Workers will also work with American Indian/Alaskan Native community members using a case-management approach, assisting community members in 1-on-1 appointments to find and utilize needed health and human services.


ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
● Increase awareness in the Native American/Alaskan Native Community around COVID-19 mitigation
● Assist in vaccine registration and provide non-clinical staff support at vaccination events
● Conduct in-person, social media, phone call, and email outreach (according to COVID-19 safety regulations) to provide impacted communities with COVID-19 information about testing, contact tracing, quarantine/isolation, vaccinations, and referrals for other resources
● Provide accurate information regarding COVID-19 vaccines and vaccine safety (what it is, understanding rollout and timeline, description of the different vaccines, how to register when you’re eligible, actively registering eligible individuals in high need communities, accessing vaccine distribution sites, review of potential vaccine reactions, and aftercare guidance if a reaction occurs)
● Distribute PPE to the Native American community in Los Angeles County
● Promote UAII services and recruit eligible Native Americans/ Alaskan Natives living in Los Angeles County to enroll in UAII services
● Help community members navigate necessary resources including social services, healthcare, mental health, unemployment services, and more as needed
● Deliver culturally appropriate follow up with eligible participants
● Conduct at-home and clinical visits with community members to ensure adequate access to health resources and services
● Increase knowledge of chronic conditions and other communicable diseases
● Utilize cloud-based data entry systems to accurately document, track, and measure CHW outreach efforts include learning, navigating, and using new applications/software for phones (Android) and computers (Microsoft)
● Comply with Los Angeles County Department of Public Health and UAII training regarding confidential information related to personal information
● Travel throughout Los Angeles County
● Accept responsibility for other duties, as assigned


MINIMUM QUALIFICATIONS
Experience & Qualifications:
● Must be “Fully Vaccinated” against COVID-19
● Case Management Experience (1 year)
● Outreach or Marketing Experience (1 year)
● Data Entry Experience (1 year)
● Ability to schedule various meetings to discuss the Outreach objectives
● Ability to explain 1-1 and groups of what COVID-19 is, how it can spread, what to do when you have it, and how individuals and families can stay safe
● Ability to explain how to access services including, but not limited to, social services, health insurance coverage, medical and behavioral health services, and availability of COVID-19 prevention services (e.g., testing, contact tracing, and vaccination)
● Ability to explain current directives, what’s open and not open, employee/employer requirements, and worker rights
● Ability to dispel myths and conducting rumor control, including where to find accurate information and updates
● Demonstrate excellent customer service skills
● Strong communication skills
● Computer Literacy: Must know how to use a computer, Microsoft Office, and Google Suite
● Data Entry skills and ability to learn new database systems
● Quick Learner with the ability to work remotely when necessary
● Able to work independently and as a team member who consistently demonstrates professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards and behavior
● Knowledgeable to the needs of the American Indian community/culture
Required Education:
● High School Diploma Required, Bachelor’s Degree preferred
Certifications:
● N/A
Confidentiality:
● Maintain strict confidentiality of client and personnel information adhering to HIPPA, professional codes of conduct, State of CA regulations, Privacy Act, and UAII policies and procedures
● This position has access to sensitive information, and a breach in confidentiality will be grounds for disciplinary action up to and including immediate termination
Communication/ Interpersonal Skills:
● Communicate and deal effectively with people in a professional and courteous manner verbally and in writing
Technology Skills:
● Working knowledge of Microsoft Word, Excel and PowerPoint
● Working knowledge of Google (Mail, Calendar, Drive)
Other Skills:
● Willingness to learn new skills and participate in training sessions relevant to the position
● Available and willing to travel as needed
● Available to work evening and weekend hours as needed


POSITION PREFERENCES
● Experience working with the American Indian community
● Previous experience working in community outreach or recruitment
● Experience working with nonprofit organizations, community groups and performance-based government contracts.
● Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638).


WORK ENVIRONMENT
Work environment:
The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
Physical demands:
The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and move up to 20 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with staff and vendors.
UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.
Mental demands:
There are several deadlines associated with this position. The employee must also multi-task and interact with various people on various and, at times, complex issues.


PERFORMANCE EXPECTATIONS
In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:
● Uphold all principles of confidentiality and patient care to the fullest extent
● Meet or exceed the performance standards as set by your supervisor
● Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors
● Possess cultural awareness and sensitivity
● Adhere to all professional and ethical behavior standards as outlined in UAII's Employee Handbook


EQUAL EMPLOYMENT OPPORTUNITY
United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.
UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


OTHER REQUIREMENTS
● Eligibility to work in the US
● Fingerprint clearance
● Annual negative TB test result on file
● Pass a post-offer drug test
● Maintain a valid CA driver's license (if applicable)
● Maintain auto insurance coverage (If applicable)
● Fully vaccinated against COVID-19
Disclaimer: This position description has been designed to indicate the general nature and work performance of employees in this position. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.

Our Community Health Worker (CHW) is constantly engaged in the community served connecting patients with Trinity Detroit's clinical services and partnering organizations.This position works within Cornerstone's Lincoln-King High School in Detroit and supports students and parentsconnecting themto local healthresources.

Trinity Health one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. Trinity Health Detroit's market provides comprehensive healthcare services for residence throughout metro-Detroit.

This full-time benefited position is scheduled 40 hours per week. Monday- Friday 7:30 am to 3:30pm and may require some Saturday mornings. The Community Health Worker (CHW) is a Trinity Health employee working in the Detroit market, placed at Cornerstone's Lincoln-King High School.
**POSITION PURPOSE**

The positionconducts outreach to help individuals connect to social service organizations as part of a team focused on improving health outcomes for students, patients, and staff of the high school. The CHW serves as a liaison/link/ intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of students.Additionally, the CHW builds individuals and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach community education, informal counseling, social support and advocacy.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**

+ Improves access to healthcare services through in-person interactions, screenings, telephone contacts, coordination of referrals and services by connecting with students, parents and teachers. Conducts health screenings and social assessments.

+ Provides health and wellness education targeting students and parents. Promotes understanding of self-management by students.

+ Understands and can assess and support trauma informed care for students, parents and staff.

+ Assists in facilitating enrollment into federal, state, and local programs.

+ Provides in-service education to students and parents considering known healthcare customs/beliefs.

+ Collaborates with Trinity's placed athletic trainer, nurse practitioner, and behavioral health specialist to coordinate services for students.

+ Works cooperatively with other community agencies to promote culturally appropriate services.

+ Maintains frequent contact with community agencies serving vulnerable population and participates in school meetings, health fairs and community meetings.

+ Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity program

+ Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner.

+ Helps to identify problems, offer solutions, and participate in their resolution.

+ Maintains the confidentiality of information acquired pertaining to students, parents, patients, physicians, colleagues. Discusses information only among appropriate personnel in appropriately private places.

**REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE**

High school diploma or general education degree (GED) required. One to three years related experience and/or training required. Valid Driver's license required. Michigan Community Health Worker Alliance certification preferred

**REQUIRED SKILLS AND ABILITIES**

+ Must possess a comprehensive knowledge of the local community.

+ Have the ability to write simple correspondence, effectively interview clients and accurately record medical information.

+ Ability to effectively present information in one-on-one and small group situation to students' clients, and other employees of the organization.

+ Ability to effectively relate pertinent information with medical and social service professionals.

+ Ability to drive a vehicle or have access to reliable transportation.

+ Must be able to travel to as needed.

+ Must be able to set and organize own work priorities and adapt to them as they change frequently

+ Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

**Our Commitment to Diversity and Inclusion**

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

This is a full-time benefited position working 40 hours per week, typically Monday through Friday with periodic Saturday hours. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plan with an Employer match, tuition reimbursement, monthly treats, pet insurance and more.

Responsibilities:

• Participates in community outreach prevention, health promotion and education designed to mobilize demand and drive individuals to get vaccinated and seek other COVID-19 related services.
• Provides non-clinical assistance at vaccination Point-of-Dispensing (POD) community locations, including providing client support services and assisting in the following roles:
  • Flow control - Organizes lines, engages with clients, and directs clients to stations
  • Greeter - Answers non-medical questions, directs clients to registration, ensures mobility and language needs are addressed.
  • Interpreter - provides language services to clients
  • Registration - Confirms eligibility, completes registration process if needed
• Participates in, coordinates, and/or attends community events such as health fairs and community forums involving the Promotoras to participate in the outreach activities.
• Conducts community presentations and other needed outreach to reach a linguistically diverse, under-served, medically indigent people in Southern Alameda County.
• Participates in mandatory trainings and update meetings related to the program to build and maintain current knowledge base of awareness and prevention in the specific area of health addressed by the project.
• Maintains documentation of program activities and assists in tracking data related to classes and workshops to TVHC patients and community members.
• Assists Coalition Manager to ensure that grant goals and objectives are met.
• Maintains inventory of health education/outreach materials necessary to conduct outreach efforts and to supply internal providers and other TVHC staff as needed.
• Attends and participates in all appropriate TVHC staff meetings, work groups, etc., as directed.
• Performs all duties and services in full compliance with TVHC’s Service Excellence Standards.
• Performs other duties or tasks as directed by Coalition Manager.

Education and Experience:

• High school Graduate (or GED) required.
• Minimum one-year outreach experience working with community-based agencies.
• Previous experience with group training and/or facilitating group meetings preferred.
• Previous experience working with a diverse community strongly preferred.
• Previous experience in a non-profit setting preferred

Qualifications:

• Bilingual in Spanish and English preferred.
• Must be available to work during select weekday evenings and occasional Saturdays.
• Must be comfortable presenting information related to the specific project being assigned.
• Intermediate knowledge and experience working with computers, including word processing and data entry programs; spreadsheet experience a plus.
• Excellent organizational abilities.
• Excellent written and verbal communication skills.
• Able to work effectively both independently and collaboratively. Self-starter.
• Ability to travel to assigned destinations.