Health outreach worker skills for your resume and career

Although the pandemic has changed much of how the human services field functions, the most important skills remain the same: compassion, empathy, creativity, maintaining personal wellness, and holding space for others. With millions of people grieving sudden deaths of loved ones, professionals will need to be prepared to be a witness and hold space for that grief. To avoid compassion fatigue and burnout, it will be helpful for professionals (and employers!) to make personal wellbeing a priority and encourage a balance between work and other fulfilling endeavors.

The pandemic forced us to redesign service delivery; therefore, professionals will need to demonstrate proficiency in tech skills such as setting up and hosting a teleconference, helping clients navigate online services, and leveraging social media for your agency. Although marketing on social media is not usually what professionals in the human services field expect to be doing, it is a necessary component among thriving organizations. Cultivating an engaging presence on social media and other platforms helps reach more people who may be in need of your services.

Communication - both oral and written - and contact tracing. In the virtual world, how we communicate in email and online platforms has been increasingly important. As we return to more in-person interactions, these skills -- communicating professional and clearly -- remain important to distinguish yourself from others. If it is possible to get a part-time job as contact tracer, do it. While contact tracing has gained attention because of the pandemic, it's a standard practice in public health related to other infectious diseases and STIs (think back to HIV/AIDS in 1990s). Talking with people about their health and their behaviors is a skill that many graduates don't have "real world" experience in; getting that experience can distinguish your application.

Along with a four-year degree, new graduates will need to demonstrate good interpersonal skills, a positive attitude, and the ability to be cross-trained into more than one department. People who become "utility players" are more valuable because they can pitch in when the need arises. Graduating with a four-year degree communicates that the student is disciplined, responsible, and mature and manages time. Soft skills are also very important because no one wants to work with someone who isn't friendly or cooperative. Being reliable and dependable is also important, especially when beginning a new job. Employers want to know that you can be counted on to arrive on time and to meet deadlines without constant reminders about the expectations. A successful, newly-graduated employee will be known for stepping up and taking on new assignments with eagerness and confidence. The future is unclear, and we are all looking for the type of person who is ready for the challenges ahead.