Health service coordinator job description

Performs as an information and systems coordinator for the Pharmacy Department. Develops, implements, maintains and trains of all pharmacy information systems and applications. Performs special information system projects. Functions as a pharmacy technician when needed.
Essential Functions



Solves problems independently utilizing policies & procedures. Provides accurate shift to shift communication regarding unsolved situations Educates the pharmacy and nursing staff regarding functionality of the automate dispensing machines, Pyxis Connect, Secure Vault, MedCarousel, Connect Rx Serves as a liaison between Pharmacy and Information System (IS) regarding factors impacting computer system administration. Audits automated dispensing machine charge discrepancy reports and responds to discrepancies; Sends out informational letters to nurses to correct errors. Acts as a primary troubleshooter for hardware and software problems for operations and staff. On call as needed for hardware and software problems. Responsible for software testing, training, and documentation of the automated dispensing machines. Manages inventory, including shortage notification, restocking, invoice discrepancies, and par levels. Troubleshoots problems relating to drug distribution. Coordinates changes, updates, and system requirements with related departments. Maintains passwords and IDs; Prints reports and archives data. Responsible for maintaining formulary changes to the automated dispensing machines. Takes necessary corrective action to resolve problems or arrange for repair of departmental equipment and automated dispensing machines. Manages monthly unit inspections and completes documentation. Maintains, documents. Makes monthly unit inspection assignments and ensures other pharmacy team members have performed their monthly unit inspections. Alerts management if unit inspections are not done timely. Serves as a trainer and resource for all pharmacy team members.
Physical Requirements


Works primarily in the pharmacy. Delivers medications to nursing units. Requires considerable walking, standing, pushing mobile cart of 50 lbs. maximum and lifting 25 pounds of material. May be required to frequently stretch, bend, twist, squat, or kneel to perform job. Exposure to cancer chemotherapy agents. Otherwise, hazards are very minor such as minor cuts, bruises, and non-contaminated needle pricks. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity. Must be able to perform manipulative skills such as writing, typing, and data entry into the computer and automated dispensing machines. Must have use of both hands, can see clearly and read small type such as that on unit-dose medication packages and syringes. Must be able to speak and be understood by others. Must be able to hear normal sounds with moderate background noises. Involves rotating shifts.


Education, Experience and Certifications


High School Diploma or GED required. 12 months within the System as a pharmacy technician II preferred and 3 years' experience in pharmacy computer systems required. Pharmacy Technician Certification preferred.


About Us


Atrium Health is one of the nation's leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region's largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We've been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors' offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.


About the Team


Our Mission Statement, Vision and Values

Our Mission: To improve health, elevate hope and advance healing - for all.

Our Vision: To be the first and best choice for care.
Our Values: We recognize that employees are our most valuable asset. We have identified four core values we hold in the highest regard: caring, commitment, integrity and teamwork.

Department:

46003209 Patient Care Support Services

Shift:

Permanent Nights (United States of America)

Shift Length:

12 hour shift

Hours Per Week:

30

Union Contract:

SEIU-4-St Francis Service and Maintenance

Weekend Rotation:

Every 3rd

Job Summary:

The Health Monitoring Coordinator monitors telemetry rhythms and related equipment and performs a wide variety of unit coordination and compliance related functions to facilitate and support the unit's operations.

Key Position Details:

0.75 FTE (60 hours per pay period); Nights; 12 hour shifts; Every third weekend rotation.

Job Description:

Principle Responsibilities

* Monitors telemetry rhythms and Oxinet equipment.
* Correctly identifies rhythms and measures electrocardiogram (ECG) intervals.
* Communicates with RN staff of any change in telemetry or oxinet.
* Manages telemetry equipment (cleaning, log repairs, box counts).

* Performs coordination activities for the unit.
* Prioritizes work to meet healthcare providers requests.
* Completes Admission/Discharge/Transfer (ADT) functions per Excellian (electronic medical record) Workflow.
* Enters accurate accommodation codes and patient billing charges into Excellian.
* Maintains organized reports as delegated.
* Updates provider consults throughout the shift.
* Ensures work stations environment meets standards for cleanliness, safeness and presents a professional atmosphere.
* Orders, validates and stores supplies and patient education materials.
* Performs filings, mail and email distributions, copies, scanning and faxing functions per unit protocol.
* Assembles and organizes patient charts.

* Delivers excellent customer service and communications to patients.
* Answers phones and call lights in a timely manner, forwarding calls or information to the appropriate staff.
* Demonstrates courteous, responsive and timely communication with customers .
* Communicates with the Healthcare team and leaders to ensure effective working relationships.
* Other duties as assigned.

Job Requirements

* Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred required and
* Associate's or Vocational degree Health Unit Coordinator preferred
* Less than 2 years as a Health Unit Coordinator (HUC), Nursing Assistant, Medical Assistant or Licensed Practical Nurse. Completion of HUC certification may substitute for experience.
* Certified Nursing Assistant - Minnesota Nursing Assistant Registry preferred or
* Licensed Practical Nurse (LPN) - MN Board of Nursing preferred or
* Certified Medical Assistant (CMA) - American Association of Medical Assistants preferred or
* Current Basic Identification ECG required to pass test within 90 Days required

Physical Demands

Light Work:

Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

To enroll and retain plan membership in diversified types of enrolled accounts by marketing and servicing union groups through telephone communication and field activity.
PRINCIPLE DUTIES AND RESPONSIBILITIES:

+ Respond to and follow up on initial plan information inquires as assigned and orient union benefit representatives to HAP benefits, service and plan administration.

+ Plan, coordinate and conduct open enrollments according to procedures and support liaisons in the field with union meetings, presentations, health fairs, conferences, picnics, etc.

+ Provide customer service to groups by responding to inquiries and resolving membership, claims and billing problems.

+ Plan and coordinate all account activity related to assigned union segment accounts.

+ Assist Liaisons in the timely preparation of required hard copy and electronic documentation for new and existing labor only accounts and in the preparation of responses to Requests for Proposals for labor only accounts.

+ Assist Liaisons in maintaining effective lines of communication and in building effective working relationships with union officials at all levels.

+ Secure client approval for renewal rates and respond to and follow up on all delinquent accounts in order to secure premium payments on a timely basis.

+ Complete all required reports on a timely basis and maintain accurate information on the Corporate and Labor Affairs computer systems.

+ Perform other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

+ Bachelor's Degree in Marketing, Business or related area.

+ Related and relevant experience or a demonstrated ability to perform the duties of the position may be considered in lieu of academic requirements.

+ Proficiency with MSWord, Excel, and Powerpoint required.

+ Two years of group customer service experience in an insurance related field preferred.

+ One year of experience in labor affairs preferred.

+ One year of telemarketing sales preferred.

+ One year of sales experience preferred.

+ Demonstrated ability to work within a team environment.

+ Excellent oral and written communication skills.

+ Organizational and planning skills.

+ Knowledge of HMO, Insured and Self-Funded financing and plan design arrangements preferred.

+ Knowledge of HMO concept of health care delivery preferred.

+ Knowledge of HMO and Insurance laws affecting health care delivery preferred.

+ Knowledge of HAP, AHL and PHP benefits, proposal systems, policies and procedures underwriting, rating systems, billing and claims systems preferred.

+ Knowledge of competitive HMO programs and systems as well as other forms of health care insurance preferred.

+ Basic knowledge of Labor Union structures, protocol, benefits contracts and language.

+ CERTIFICATIONS/LICENSURES REQUIRED:

Michigan Health License, or willingness to acquire within 90 days of employment, required.

PHYSICAL DEMANDS/WORKING CONDITIONS:

+ Must possess a valid Michigan driver's license and be willing to travel as needed throughout the state of Michigan with occasional overnight stays.

+ Must have access to personal transportation for the purpose of conducting field activity as needed.

Overview

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation's oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region's

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan's fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.