What does a health service coordinator do?
A health service coordinator oversees and manages health programs in hospitals or similar establishments. Their responsibilities typically revolve around communicating with clients to identify their needs and coordinating services to meet them. They gather and process a patient's personal and medical information, collect insurance details, provide care advice, answer inquiries, and develop strategies to help patients. Furthermore, as a health service coordinator, it is essential to maintain an active communication line with staff while adhering to the facility's policies and regulations.
Health service coordinator responsibilities
Here are examples of responsibilities from real health service coordinator resumes:
- Maintain national staffing Microsoft SharePoint site in order to manage staffing requisitions and available resources for business needs
- Maintain an HIPPA and NIH approve file registration of the served clientele.
- Train and familiar with computerize medical records practice and HIPPA policy and procedures.
- Coordinate all in-service training; i.e., CPR, a, emergency response staff.
- Initiate tracking systems for legal cases and HIPAA violations, bringing the organization into compliance with federal law.
- Perform patient medication education while administering medication to patients.
- Provide information and assistance to patients that facilitate their understanding of services provide.
- Authore district Medicaid billing procedures and organize billing process for student health services.
- Provide supervisory oversight for rehabilitation specialists & license clinical therapists at adult drop-in center.
- Maintain proper documentation of student s visits, injuries, rehabilitation protocols and communication with families.
- Provide ongoing case management and resource coordinator for individuals with special needs or developmental delays receiving DDA funding.
- Schedule psychological evaluations and arrange physical examinations to be conduct by CPT medical director or ARNP to collect evidence.
- Coordinate iContact campaign; Instagram; Facebook social media campaigns.
- Assist arbitrators in all aspects of the arbitration case management including document preparation, arbitration preparation and support.
Health service coordinator skills and personality traits
We calculated that 9% of Health Service Coordinators are proficient in Behavioral Health, CPR, and Community Resources. They’re also known for soft skills such as Compassion, Time-management skills, and Organizational skills.
We break down the percentage of Health Service Coordinators that have these skills listed on their resume here:
- Behavioral Health, 9%
Authored and executed innovative program to ensure the behavioral health wellness of combat veterans.
- CPR, 9%
Train staff on medication administration, CPR and First Aid, Playground Safety, Supervision, and Emergency Response Training.
- Community Resources, 9%
Provide counseling services and linking individual or family with necessary community resources.
- Mental Health, 7%
Facilitated Mental Health/Chemical Dependency Professional Quality Management Subcommittee.
- Mental Illness, 7%
Facilitate FSP linkage for eligible children/adolescents & young adults with mental illness and drug issues.
- Rehabilitation, 7%
Provided supervisory oversight for rehabilitation specialists & licensed clinical therapists at adult drop-in center.
"behavioral health," "cpr," and "community resources" are among the most common skills that health service coordinators use at work. You can find even more health service coordinator responsibilities below, including:
Compassion. To carry out their duties, the most important skill for a health service coordinator to have is compassion. Their role and responsibilities require that "social and human service assistants often work with people who are in stressful and difficult situations." Health service coordinators often use compassion in their day-to-day job, as shown by this real resume: "performed trainings to home health aides reliable and compassionate clinical staff (nurses and or home health aides). "
Time-management skills. Many health service coordinator duties rely on time-management skills. "social and human service assistants often work with many clients," so a health service coordinator will need this skill often in their role. This resume example is just one of many ways health service coordinator responsibilities rely on time-management skills: "followed service level agreement timelines and business process adherence for service delivery deadlines. "
Organizational skills. Another skill that relates to the job responsibilities of health service coordinators is organizational skills. This skill is critical to many everyday health service coordinator duties, as "social and human service assistants must often complete lots of paperwork and work with many different clients." This example from a resume shows how this skill is used: "supported organizational philosophy, goals and objectives, ensured quality service delivery, and generated 80+% repeat drives. "
Communication skills. health service coordinator responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This resume example shows what health service coordinators do with communication skills on a typical day: "utilized program website (www.ahecnation.org) for participant communication and data collection. "
Interpersonal skills. A commonly-found skill in health service coordinator job descriptions, "interpersonal skills" is essential to what health service coordinators do. Health service coordinator responsibilities rely on this skill because "social and human service assistants must make their clients feel comfortable discussing sensitive issues." You can also see how health service coordinator duties rely on interpersonal skills in this resume example: "service as a liaison between customer service representative and field technicians, provide excellent written, verbal and interpersonal communication skills. "
Problem-solving skills. Lastly, "problem-solving skills" is an important element of what a health service coordinator does. Health service coordinator responsibilities require this skill because "social and human service assistants help clients find solutions to their problems." This resume example highlights how health service coordinator duties rely on this skill: "acted as main liaison for medicaid mental health/aoda sub contracted by attending quarterly meetings where updates were shared and issues resolved. "
The three companies that hire the most health service coordinators are:
- Highmark4 health service coordinators jobs
- Deloitte3 health service coordinators jobs
- Community Action Partnership of San Luis Obispo County2 health service coordinators jobs
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Health service coordinator vs. Service aide
A family service aide is an individual social worker who addresses the behavior of clients as well as utilizes crisis intervention techniques in the effort to assist with symptom management and stabilization. Family service aides are required to monitor the progress of clients and prepare reports in preparation for court cases if needed. They must participate in community outreach events to recruit volunteers and promote awareness of child abuse. Family service aides must also conduct detailed investigations into allegations of child abuse and neglect.
While similarities exist, there are also some differences between health service coordinators and service aide. For instance, health service coordinator responsibilities require skills such as "behavioral health," "mental illness," "social work," and "hippa." Whereas a service aide is skilled in "customer service," "food preparation," "patient rooms," and "culinary." This is part of what separates the two careers.
Service aides really shine in the government industry with an average salary of $35,085. Comparatively, health service coordinators tend to make the most money in the pharmaceutical industry with an average salary of $64,065.On average, service aides reach lower levels of education than health service coordinators. Service aides are 8.5% less likely to earn a Master's Degree and 0.6% less likely to graduate with a Doctoral Degree.Health service coordinator vs. Volunteer program coordinator
A volunteer program coordinator usually works for non-profit organizations where they are primarily in charge of managing and coordinating all volunteer related aspects of events and programs. It is their responsibility to oversee recruitment and training processes from planning to execution, supervise all volunteers, set schedules and objectives, and ensure operations adhere to guidelines and policies. Moreover, as a volunteer program coordinator, it is essential to lead and encourage staff to reach goals, resolving issues should any arise.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that health service coordinator responsibilities requires skills like "behavioral health," "cpr," "mental health," and "mental illness." But a volunteer program coordinator might use other skills in their typical duties, such as, "public speaking," "community outreach," "child care," and "mathematics."
In general, volunteer program coordinators achieve similar levels of education than health service coordinators. They're 1.3% less likely to obtain a Master's Degree while being 0.6% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for health service coordinators in the next 3-5 years?
Associate Professor, State Specialist for HES Extension, University of Missouri
Health service coordinator vs. Service worker
A service worker is responsible for assisting the community welfare development by providing social services to an organization or specific individual groups, supporting their needs, and addressing their community concerns. Service workers also offer counseling services to their clients to guide them on how they manage their life crises, developing community activities and job opportunities to help citizens with their financial needs by consulting local organizations. A service worker must have strong leadership and communication skills, as well as deep engagement with the community to assess the client's situation properly.
The required skills of the two careers differ considerably. For example, health service coordinators are more likely to have skills like "behavioral health," "mental illness," "hippa," and "tuberculosis." But a service worker is more likely to have skills like "customer service," "cleanliness," "excellent interpersonal," and "team-oriented environment."
Service workers earn the best pay in the government industry, where they command an average salary of $36,743. Health service coordinators earn the highest pay from the pharmaceutical industry, with an average salary of $64,065.Most service workers achieve a similar degree level compared to health service coordinators. For example, they're 4.8% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.Health service coordinator vs. Program coordinator
Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.
Even though a few skill sets overlap between health service coordinators and program coordinators, there are some differences that are important to note. For one, a health service coordinator might have more use for skills like "behavioral health," "mental illness," "rehabilitation," and "hippa." Meanwhile, some responsibilities of program coordinators require skills like "customer service," "powerpoint," "professional development," and "financial reports. "
Program coordinators enjoy the best pay in the government industry, with an average salary of $51,387. For comparison, health service coordinators earn the highest salary in the pharmaceutical industry.The average resume of program coordinators showed that they earn similar levels of education compared to health service coordinators. So much so that theyacirc;euro;trade;re 4.9% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.6%.Types of health service coordinator
Updated January 8, 2025











