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Working as a Health Services Manager

What Does a Health Services Manager Do

Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They may manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians. Medical and health services managers must adapt to changes in healthcare laws, regulations, and technology.

Duties

Medical and health services managers typically do the following:

  • Work to improve efficiency and quality in delivering healthcare services
  • Develop departmental goals and objectives
  • Ensure that the facility in which they work is up to date on and compliant with new laws and regulations
  • Recruit, train, and supervise staff
  • Manage the finances of the facility, such as patient fees and billing
  • Create work schedules
  • Prepare and monitor budgets and spending to ensure departments operate within allocated funds
  • Represent the facility at investor meetings or on governing boards
  • Keep and organize records of the facility’s services, such as the number of inpatient beds used
  • Communicate with members of the medical staff and department heads

Medical and health services managers work closely with physicians and surgeons, registered nurses, medical and clinical laboratory technologists and technicians, and other healthcare workers. Others may interact with patients or insurance agents.

Medical and health services managers’ titles depend on the facility or area of expertise in which they work. The following are examples of types of medical and health services managers:

Nursing home administrators manage staff, admissions, finances, and care of the building, as well as care of the residents in nursing homes. All states require licensure for nursing home administrators; licensing requirements vary by state.

Clinical managers oversee a specific department, such as nursing, surgery, or physical therapy, and have responsibilities based on that specialty. Clinical managers set and carry out policies, goals, and procedures for their departments; evaluate the quality of the staff’s work; and develop reports and budgets.

Health information managers are responsible for the maintenance and security of all patient records and data. They must stay up to date with evolving information technology, current or proposed laws about health information systems, and trends in managing large amounts of complex data. Health information managers must ensure that databases are complete, accurate, and accessible only to authorized personnel. They also may supervise the work of medical records and health information technicians.

Assistant administrators work under the top administrator in larger facilities and often handle daily decisions. Assistants might direct activities in clinical areas, such as nursing, surgery, therapy, medical records, or health information. They also handle administrative tasks, such as ensuring that their department has the necessary supplies and that equipment is operational and up to date.

How To Become a Health Services Manager

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.

Education

Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.

Advancement

Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Average Salary$87,484
Job Growth Rate18%

Health Services Manager Career Paths

Top Careers Before Health Services Manager

Top Careers After Health Services Manager

Manager
7.8 %

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Average Salary for a Health Services Manager

Health Services Managers in America make an average salary of $87,484 per year or $42 per hour. The top 10 percent makes over $125,000 per year, while the bottom 10 percent under $60,000 per year.
Average Salary
$87,484

Best Paying Cities

City
Average Salary
New York, NY
Salary Range77k - 140k$104k$104,398
Washington, DC
Salary Range78k - 137k$104k$103,695
Boston, MA
Salary Range76k - 139k$103k$103,216
San Francisco, CA
Salary Range78k - 126k$100k$99,584
Baltimore, MD
Salary Range72k - 127k$96k$95,728
Edison, NJ
Salary Range70k - 127k$95k$94,599
$42k
$140k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Public Health Services Manager P
Public Health Services Manager P
State of Connecticut
State of Connecticut
01/25/2021
01/25/2021
$89,85201/25/2021
$89,852
Population Health Complex Service Manager
Population Health Complex Service Manager
Metroplus Health Plan Inc.
Metroplus Health Plan Inc.
01/22/2021
01/22/2021
$80,00001/22/2021
$80,000
Manager Behavioral Health
Manager Behavioral Health
Uc Health
Uc Health
01/22/2021
01/22/2021
$82,06101/22/2021
$82,061
Manager Behavioral Health
Manager Behavioral Health
Uchealth
Uchealth
01/21/2021
01/21/2021
$82,06101/21/2021
$82,061
Vitamin, Health, and Beauty Manager + Benefits)
Vitamin, Health, and Beauty Manager + Benefits)
Erewhon Market
Erewhon Market
01/15/2021
01/15/2021
$39,65301/15/2021
$39,653
See More Recent Salaries

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Health Services Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Health Services Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Health Services Manager Resume

At Zippia, we went through countless Health Services Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Health Services Manager Demographics

Gender

female

63.1 %

male

31.9 %

unknown

5.0 %

Ethnicity

White

66.6 %

Hispanic or Latino

12.9 %

Black or African American

10.7 %

Foreign Languages Spoken

Spanish

55.5 %

French

12.7 %

Portuguese

5.5 %
See More Demographics

Health Services Manager Education

Majors

Nursing
24.7 %
Business
17.0 %

Degrees

Bachelors

36.4 %

Masters

30.9 %

Associate

12.8 %

Top Colleges for Health Services Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

3. University of Michigan - Ann Arbor

Ann Arbor, MI • Public

In-State Tuition
$15,262
Enrollment
30,079

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. University of North Carolina at Chapel Hill

Chapel Hill, NC • Public

In-State Tuition
$8,987
Enrollment
18,946

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. SUNY Stony Brook

Stony Brook, NY • Public

In-State Tuition
$9,625
Enrollment
17,407

8. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

9. University of California, Irvine

Irvine, CA • Public

In-State Tuition
$13,700
Enrollment
29,722

10. University of Virginia

Charlottesville, VA • Public

In-State Tuition
$17,653
Enrollment
16,405
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Job type you want
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Part Time
Internship
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Top Skills For a Health Services Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.5% of health services managers listed mental health on their resume, but soft skills such as analytical skills and communication skills are important as well.

Best States For a Health Services Manager

Some places are better than others when it comes to starting a career as a health services manager. The best states for people in this position are Rhode Island, Delaware, New York, and Connecticut. Health services managers make the most in Rhode Island with an average salary of $115,104. Whereas in Delaware and New York, they would average $110,955 and $103,499, respectively. While health services managers would only make an average of $103,154 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Health Services Manager Jobs:
91
Highest 10% Earn:
$193,000
Location Quotient:
1.16
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Health Services Manager Jobs:
80
Highest 10% Earn:
$184,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Health Services Manager Jobs:
919
Highest 10% Earn:
$175,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Health Services Manager Employers

1. United States Army
4.0
Avg. Salary: 
$120,095
Health Services Managers Hired: 
40+
2. Amgen
4.8
Avg. Salary: 
$125,033
Health Services Managers Hired: 
35+
3. Molina Healthcare
4.7
Avg. Salary: 
$125,054
Health Services Managers Hired: 
23+
4. Riverview
3.9
Avg. Salary: 
$44,387
Health Services Managers Hired: 
18+
5. AbbVie
4.9
Avg. Salary: 
$113,803
Health Services Managers Hired: 
16+
6. Integrated Resources Group
4.3
Avg. Salary: 
$103,395
Health Services Managers Hired: 
14+

Health Services Manager Videos

Updated October 2, 2020