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Become A Health Services Manager

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Working As A Health Services Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $87,229

    Average Salary

What Does A Health Services Manager Do

Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They may manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians. Medical and health services managers must adapt to changes in healthcare laws, regulations, and technology.

Duties

Medical and health services managers typically do the following:

  • Work to improve efficiency and quality in delivering healthcare services
  • Develop departmental goals and objectives
  • Ensure that the facility in which they work is up to date on and compliant with new laws and regulations
  • Recruit, train, and supervise staff
  • Manage the finances of the facility, such as patient fees and billing
  • Create work schedules
  • Prepare and monitor budgets and spending to ensure departments operate within allocated funds
  • Represent the facility at investor meetings or on governing boards
  • Keep and organize records of the facility’s services, such as the number of inpatient beds used
  • Communicate with members of the medical staff and department heads

Medical and health services managers work closely with physicians and surgeons, registered nurses, medical and clinical laboratory technologists and technicians, and other healthcare workers. Others may interact with patients or insurance agents.

Medical and health services managers’ titles depend on the facility or area of expertise in which they work. The following are examples of types of medical and health services managers:

Nursing home administrators manage staff, admissions, finances, and care of the building, as well as care of the residents in nursing homes. All states require licensure for nursing home administrators; licensing requirements vary by state.

Clinical managers oversee a specific department, such as nursing, surgery, or physical therapy, and have responsibilities based on that specialty. Clinical managers set and carry out policies, goals, and procedures for their departments; evaluate the quality of the staff’s work; and develop reports and budgets.

Health information managers are responsible for the maintenance and security of all patient records and data. They must stay up to date with evolving information technology, current or proposed laws about health information systems, and trends in managing large amounts of complex data. Health information managers must ensure that databases are complete, accurate, and accessible only to authorized personnel. They also may supervise the work of medical records and health information technicians.

Assistant administrators work under the top administrator in larger facilities and often handle daily decisions. Assistants might direct activities in clinical areas, such as nursing, surgery, therapy, medical records, or health information. They also handle administrative tasks, such as ensuring that their department has the necessary supplies and that equipment is operational and up to date.

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How To Become A Health Services Manager

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.

Education

Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.

Advancement

Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Health Services Manager Jobs

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Health Services Manager Demographics

Gender

Female

67.7%

Male

30.4%

Unknown

1.9%
Ethnicity

White

62.2%

Hispanic or Latino

15.0%

Black or African American

11.1%

Asian

7.5%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

53.1%

French

12.3%

Portuguese

6.2%

German

3.7%

Russian

3.7%

Hebrew

2.5%

Hindi

2.5%

Arabic

2.5%

Uzbek

1.2%

Nepali

1.2%

Chinese

1.2%

Turkish

1.2%

Marathi

1.2%

Gujarati

1.2%

Dari

1.2%

Persian

1.2%

Cantonese

1.2%

Shan

1.2%

Italian

1.2%
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Health Services Manager Education

Schools

University of Phoenix

20.6%

Community College of the Air Force

8.2%

Walden University

6.7%

Capella University

6.2%

Webster University

5.7%

Liberty University

5.2%

Trident University International

4.6%

Ashford University

4.1%

Arizona State University

4.1%

Grand Canyon University

4.1%

National University

3.6%

Columbia Southern University

3.6%

Troy University

3.6%

New York University

3.1%

Wayne State University

3.1%

Weber State University

3.1%

University of Alabama

2.6%

University of South Florida

2.6%

George Washington University

2.6%

Michigan State University

2.6%
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Majors

Nursing

26.7%

Business

17.9%

Health Care Administration

10.4%

Public Health

6.4%

Social Work

5.6%

Management

4.7%

Psychology

4.7%

School Counseling

2.0%

Criminal Justice

2.0%

Counseling Psychology

2.0%

Medical Assisting Services

2.0%

Human Resources Management

2.0%

Marketing

2.0%

Education

1.8%

Project Management

1.8%

Communication

1.8%

Health Education

1.7%

Computer Information Systems

1.7%

Kinesiology

1.6%

Pharmacy

1.5%
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Degrees

Masters

38.1%

Bachelors

30.1%

Other

12.5%

Associate

8.5%

Certificate

5.0%

Doctorate

4.3%

Diploma

1.0%

License

0.5%
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Real Health Services Manager Salaries

Job Title Company Location Start Date Salary
Dental Health Services Manager American Dental Care of Dover, LLC. Dover, DE Sep 24, 2015 $150,000
Manager, Global Health Economics and Outcomes Research (Heor) Baxter Healthcare Corporation Deerfield, IL Jul 28, 2016 $144,400 -
$156,000
Manager, Global Health Economics and Outcomes Research (Heor) Baxter Healthcare Corporation Deerfield, IL Sep 23, 2016 $144,400 -
$156,000
Manager, Health Economics and Outcomes Research Abbvie Inc. North Chicago, IL Aug 24, 2016 $143,000
Health Services Manager Highland Park Skilled Nursing & Wellness Center Los Angeles, CA Sep 10, 2015 $141,812
Health Economics Manager Amgen Inc. Thousand Oaks, CA May 18, 2015 $130,000
Health Service Manager (Prosthetics & Orthotics) Comprehensive Prosthetics & Orthotics Springfield, IL Jul 07, 2016 $128,960
Medical and Health Services Manager Jvion LLC Johns Creek, GA Jan 01, 2016 $125,000
Medical and Health Services Manager Jan Linhart, D.D.S., P.C. New York, NY Apr 21, 2015 $123,698
Manager, DC Innovation, Convergehealth Services Deloitte Consulting LLP Boston, MA Apr 03, 2016 $122,000 -
$184,000
Manager, Health Economics & Outcomes Research Boehringer Ingelheim Pharmaceuticals, Inc. Ridgefield, CT Jan 10, 2016 $121,890 -
$142,800
Manager, Health Economics & Outcomes Research Boehringer Ingelheim Pharmaceuticals, Inc. Ridgefield, CT Nov 22, 2015 $121,700 -
$144,740
Health Economics Manager Amgen Inc. Thousand Oaks, CA Nov 28, 2016 $120,000
Production Health Service Manager Christensen Farms and Feedlots, Inc. Sleepy Eye, MN Jun 01, 2015 $120,000
Health Services Manager Qualcare Hospice, Inc. Montclair, CA Mar 25, 2016 $93,933
Medical and Health Services Manager Better Healthcare OT, Pt, PLLC NY May 15, 2015 $93,915
Health Services Manager Continuum Health Inc. Dba Valley Convalescent Ctr El Centro, CA Dec 09, 2016 $92,477
Health Services Manager Pain and Injury Recovery Center Kissimmee, FL Oct 21, 2016 $92,165
Manager Health Economics, Modeling Janssen Global Services, LLC Raritan, NJ Aug 02, 2016 $92,000 -
$184,000
Medical & Health Service Manager ILYA Kaminsky D.C. A Professional Corp Los Angeles, CA Sep 10, 2015 $91,957
Health Service Manager Lomita Health Management, Inc. CA Oct 12, 2015 $91,957
Health Services Manager Chung Clinic, Inc. Des Plaines, IL Jun 29, 2016 $91,832 -
$110,906
Manager of Health Services Frontline Community Services, Inc. Takoma Park, MD Feb 09, 2016 $79,477
Health Services Manager Phoenix Healthcare Services, Inc. Houston, TX Nov 04, 2016 $79,306
Health Services Manager Team 3 Inc. (DBA: Long Life Adult Medical Center) Columbia, MD Sep 15, 2015 $79,144
Health Services Manager Cisneros Chiropractic, Inc. Santa Ana, CA Jul 12, 2016 $78,582
Health Services Manager Alfredhouse Eldercare Inc. Silver Spring, MD Sep 18, 2015 $77,574
Medical and Health Services Manager Dc Endocrine Washington, DC Sep 01, 2015 $77,574
Health Services Manager II Alfredhouse Eldercare Rockville, MD Sep 18, 2015 $77,574
Medical and Health Services Manager Worldshine International LLC Germantown, MD Sep 01, 2015 $77,574

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Top Skills for A Health Services Manager

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  1. Health Care
  2. Procedures
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Managed continuity of health care through collaboration with partner organizations in multiple locations.
  • Collaborated with other UHC administrators to ensure consistency of departmental policies, procedures and protocols; and quality assurance.
  • Consolidated mishap data, identified safety trends, and recommended corrective measures to reverse any negative trends.
  • Directed clinical staff, provided leadership as organization migrated from chain to independent operation.
  • Managed an office of 8 personnel providing support to managers, supervisors and other employees/customers within the medical facility.

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Top 10 Best States for Health Services Managers

  1. Massachusetts
  2. Connecticut
  3. Rhode Island
  4. District of Columbia
  5. New York
  6. Delaware
  7. New Jersey
  8. Nevada
  9. North Carolina
  10. Arizona
  • (919 jobs)
  • (299 jobs)
  • (91 jobs)
  • (202 jobs)
  • (1,288 jobs)
  • (80 jobs)
  • (720 jobs)
  • (146 jobs)
  • (863 jobs)
  • (419 jobs)

Top Health Services Manager Employers

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Jobs From Top Health Services Manager Employers

Health Services Manager Videos

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