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Health services manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jessica Cataldo Ph.D.,

Jessica Cataldo Ph.D.

Below we've compiled a list of the most critical health services manager skills. We ranked the top skills for health services managers based on the percentage of resumes they appeared on. For example, 10.8% of health services manager resumes contained patients as a skill. Continue reading to find out what skills a health services manager needs to be successful in the workplace.

15 health services manager skills for your resume and career

1. Patients

Here's how health services managers use patients:

Utilized verbal and written communication skills to articulate medical requirements to patients, families/care givers, medical and non-medical staff
Conducted community presentations, provided technical assistance on tobacco policy creation, and treated patients with tobacco dependence.

2. Behavioral Health

Here's how health services managers use behavioral health:

Liaised with local command elements to improve coordination and access to behavioral health treatment and execution of behavioral health related missions.
Coordinated and collaborated with the Behavioral Health Department at the Oklahoma Health Care Authority to develop and implement streamlined outpatient requirements.

3. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how health services managers use mental health:

Managed hospital based, mental health out-patient clinic operations, and in-patient mental health interdisciplinary programming with over 40 direct reports.
Trained, supervised and evaluated staff, tracked credentialing, oversaw program provision and referral of medical/dental/mental health services.

4. Health Services

Here's how health services managers use health services:

Prepared and administered $2.5M budget associated with Safety and Health Services responsibilities.
Provided training on systems to service relationships and Child Health service delivery system

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how health services managers use customer service:

Promoted both internal and external customer service standards through the development and implementation of scorecard measures and project management tools.
Top in performance in department customer service goals and satisfaction initiatives resulting in several service excellence awards for my departments.

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7. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how health services managers use patient care:

Ensured compliance with State and Federal regulations; improved patient care/satisfaction.
Monitor and assess Allen County Employee Health Clinic patient care quality, and address patient care issues.

8. Public Health

Here's how health services managers use public health:

Utilized community newspaper, television and radio contact personnel in disseminating public health information.
Conducted patient interviews and delivered presentations on public health topics.

9. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how health services managers use oversight:

Served on Quality Improvement Board to ensure patient safety and credentialing of physician network and oversight of Pharmacy and Therapeutics committee.
Spearhead daily oversight and full management of adult and child and adolescent Partial Hospitalization Programs.

10. Utilization Management

Here's how health services managers use utilization management:

Coordinated with the Medical Director to ensure implementation of the Utilization Management Plan.
Applied recognized medical appropriateness guidelines and utilization management standards.

11. Quality Improvement

Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.

Here's how health services managers use quality improvement:

Optimized operational productivity and efficiency by evaluating systems and quality improvement.
Process improvement supervisor, focusing on continuous quality improvement methods.

12. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how health services managers use performance evaluations:

Provided leadership development, administration mentoring, and conducted performance evaluations for eight Clinic Managers.
Manage and deliver annual staff performance evaluations, development and progressive performance coaching.

13. HIPAA

Here's how health services managers use hipaa:

Initiated HIPAA Privacy spot-inspections and validated organizational compliance.
Provided continuous training to staff members to ensure compliance with HIPAA, Patient Bill of Rights, and TJC standards.

14. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how health services managers use community resources:

Provide linkage and coordination to community resources and services for mentally and physically disabled clients.
Refer clients to appropriate community resources and advocate for client self-determination.

15. Direct Reports

Here's how health services managers use direct reports:

Provide leadership guidance and mentoring to direct reports and assist whenever possible in their professional development.
Supervised direct reports for wellness report development and production.

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What skills help Health Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on health services manager resumes?

Jessica Cataldo Ph.D.

Assistant Professor & Internship Coordinator, Southern Illinois University Carbondale

Across all groups, communication skills were identified as the most important competency domain to a successful healthcare management career, followed by leadership skills, professionalism, and knowledge of the healthcare environment. Communication skills, such as written and oral communication, relationship management, and facilitation and negotiation, are essential to foster productive interactions with staff and patients and to mobilize action. The COVID pandemic has emphasized the need for communication and leadership skills for health care managers, especially given the rapid change that has occurred since March 2020. Being able to create an organizational climate that can support that level of change management is critically important to continued success.

What soft skills should all health services managers possess?

Jessica Cataldo Ph.D.

Assistant Professor & Internship Coordinator, Southern Illinois University Carbondale

Much of health administration requires strong, soft skills, such as communication and leadership; however, technical skills are also important. Financial management, such as budgeting and revenue cycle management, billing/coding; project management; and data analysis skills are important. Additionally, computer skills are critical in today's environment. Medical and administrative software, such as electronic health records, are integral parts of every healthcare organization, and data analysis programs, such as Microsoft Excel or Tableau, are used regularly by administrators. And of course, we cannot overlook the importance of a strong understanding of the healthcare environment, such as an understanding of state and federal regulations.

What hard/technical skills are most important for health services managers?

Linda Galocy

Director and Assistant Dean, Clinical Associate Professor, Indiana University Northwest

Technical skills are dependent on the job, but working with multiple types of software at one time is very common in the health information profession. Patient records are electronic. Therefore, the ability to learn and adapt to electronic health record systems is a must. In addition, supportive software is typically used in order to get the work done, such as an encoder, which allows a medical coder to assign codes to a patient record, a release of information system that is utilized for tracking requests for patient records from the time the request is received until it is complete. The ability for
+a health information professional to understand an entire process, such as the revenue cycle. There are many individuals involved in the process of obtaining payment for healthcare services rendered, and it is important for everyone to do their job, do it correctly, and when errors occur, work together to correct those errors.

What health services manager skills would you recommend for someone trying to advance their career?

M. Paige Powell PhD, MHA

Associate Professor and MHA/MSHA Program Director, Website

There are several things that I tell students and new graduates embarking on their career. The first is to find an organization where your values are aligned with their mission, vision, and values. Health administration is ultimately about caring for people and staff. Also, be open to different experiences and learning new things while on the job; ask for additional projects if time allows. A career in health administration isn't a typical 9-5 job and the more experience you have with different aspects of health care, then the more value you will bring to your organization. Make yourself indispensable to your organization by being inquisitive, proactive, and thorough.

What type of skills will young health services managers need?

Wendy Robb Ph.D.

Dean & Professor, School of Nursing, Hazel and Walter May Nursing Endowed Chair for Excellence in Nursing, Cedar Crest College

First and foremost, our newest crop of professional nurses will need resiliency - the capacity to recover quickly from difficulties - toughness!! (Oxford dictionary) These nurses will need mental toughness and will be asked to flex further than they've ever flexed before. As health care professionals we need to support their mental health and professional development as new nurses. Encourage meditation, relaxation, exercise, walks in nature, etc. New graduates entering the current healthcare system may be questioning their choice of profession and their decision to become a nurse, particularly with the overlay of politicism with the pandemic. It is our responsibility to help them through and prepare them, equip them for short-term and long-term successes. We don't know exactly how they will fair, but it is our essential duty to nurture them. They will be a special breed, a group of new nurses who entered the profession during a full-blown pandemic in the Year of the Nurse and Midwife (2020). I wonder what Florence Nightingale would think? I am sure she would be proud and expect nothing less than our best!

What technical skills for a health services manager stand out to employers?

Robin Kerkstra

Assistant Professor, Junior Clinic Coordinator, University of New Haven

Technical skills required for employment as a dental assistant will vary from state to state based on the state's dental practice act. Possessing the certifications needed to perform the technical skills allowed by each state is an important aspect to obtaining employment in the dental field. It will be important to be well-versed and up to date on the latest recommendations for dental offices from the CDC and the American Dental Association related to Covid-19. Additional skills such excellent organization, a detail-oriented personality, good dexterity, professional demeanor, strong communication skills, and a compassionate attitude will stand out to employers.

Do you want to know more?

List of health services manager skills to add to your resume

The most important skills for a health services manager resume and required skills for a health services manager to have include:

Patients
Behavioral Health
Mental Health
Health Services
Customer Service
Social Work
Patient Care
Public Health
Oversight
Utilization Management
Quality Improvement
Performance Evaluations
HIPAA
Community Resources
Direct Reports
Health System
Health Education

Community Health
Program Development
PowerPoint
Medicaid
Autism
OSHA
Foster Care
CPR
Infection Control
Primary Care
Home Health
HEDIS
Direct Supervision
Rehabilitation
Global Health
Professional Development
EMR

CMS
Patient Satisfaction
NCQA
Performance Standards
Health Plan
Medical Care
Hearing Conservation
CPT
Medical Facility
Regulatory Compliance
TB
Wellness Programs
Federal Regulations
Technical Assistance
Medical Services

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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