Health support specialist work from home jobs

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

We're looking for a Help Desk Technician! This role will support the launch of a new brand within a call center environment. The ideal candidate will have foundational technical skills, strong customer-service abilities, and the empathy needed to support retail users effectively. Details: Through March 30, 2026 (Potential extension) Schedule: Monday-Friday, 8:30 AM - 5:00 PM Pay range: $19.50 - $21.00 Work Model: Hybrid Fridays required onsite | First 3-4 weeks of training fully onsite Remote work available once training and performance show readiness Key Responsibilities Provide Level 1-2 deskside and store systems technical support. Troubleshoot Microsoft Windows issues including application installations and system configuration for desktops and laptops. Perform basic PC hardware troubleshooting, including CPU, monitors, and peripheral connectivity. Support hardware and software application issues for end users. Document issues, resolutions, and escalate tickets when necessary. Deliver high-quality customer support with empathy, patience, and professionalism. Collaborate with internal teams to ensure timely resolution of technical problems. Participate in onsite training and weekly onsite workdays (Fridays). Required Skills & Qualifications Basic technical knowledge of Microsoft Windows OS. Ability to troubleshoot common software installation and configuration problems. Understanding of PC hardware components and basic diagnostics. General hardware and software troubleshooting ability. Strong customer service and empathy skills-retail or call-center background preferred. Reliable transportation for weekly onsite work in Mason, OH. Ability to convert to a full-time employee after 90 days. Benefits: Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

JOB TITLE: CRISIS Mental Health Specialist III (QMHP) SUPERVISOR: Clinical Supervisor PAY GRADE: MHS IV - B12 ($73,900 - $111,600 annually) Exempt - Requires Doctorate or Licensure MHS III - B11 ($67,500 - $101,200 annually) Exempt - Masters Required MHS II - B09 ($56,700 - $82,700 annually) Hourly/ Non-Exempt - Must possess bachelors degree and be enrolled or willing to enroll in a Masters program within 4 months of hire. ( **Hourly Crisis staff receive a shift differential ranging from $1 to $2.50 for working nights and weekends ) *** $5,500 Hiring Bonus!! (2 year Commitment, Staggered-taxed Payout) Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities. Apply Directly at ********************************** Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision! CCS has a benefit package including, but not limited to: Health, dental and vision insurance 6% initial 401K match Potential for tuition reimbursement Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year) 9 Paid holidays, Community service day Floating holiday & 2 mental health days provided after 1 year introduction Workplace Flexibility schedule options available (work from home hours vary by position & schedule) Exempt employees receive additional admin leave & work from home hours Relocation Benefit of up to $4,000 if moving over 100 miles, $ depending on distance. This is available to be included w/ job offer Student loan forgiveness (NHSC & Public Service) Paid licensure supervision. Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance DESCRIPTION Provides culturally competent and appropriate behavioral health treatment to people served by Community Counseling Solutions. The position provides treatment in accordance with the Oregon Administrative Rules (OAR's) and the mission and values of CCS. This position provides prompt and thorough assessment, evaluation, and intervention via telephone or in person, and provides written and verbal communication where indicated. The position works closely with other involved community partners and is professional in all aspects of service delivery. Additionally, this position assists administration in meeting the behavioral health needs of the community. SUPERVISION Supervision Received This position is supervised by the Crisis Supervisor. Supervision Exercised This position does not supervise other employees. RESPONSIBILITIES Demonstrate ability to assimilate data from a wide range of observations and use various clinical techniques and skills in gathering the client's personal, family, medical, and psychiatric histories. Establish short-term goals with clients, provide follow-up services as needed, and make appropriate/expeditious referrals. Provide home visits and other outreach services to schools and other agencies/providers that are necessary and appropriate. Thoroughly screen referrals to assure proper utilization of Outpatient Services. Promptly and accurately complete clinical records and all collateral forms as necessary and required. Arrange for hospitalization of clients, either on a voluntary or involuntary basis, and thoroughly assess to assure that it is the least restrictive alternative. In facilitating a patient's admission, Crisis Worker must accurately assess for special needs and alert other staff and/or physician to the apparent needs of the patient. Crisis Worker will act expeditiously in assisting police and all community agencies, including hospital staff. Arrange emergency/temporary placement as appropriate. Will work as part of a mental health emergency response team and avail themselves to work various non-traditional work hours covering call-offs when feasible. Cooperate with all referral sources and will provide assistance, directions, and feedback as necessary and appropriate. Provide consultation services to hospital departments and other providers as necessary and appropriate. If varianced, provide clinical services to children, adults and families. This would include but is not limited to screening, assessment, individual and group therapy, consultation, and all other allowed clinical services. Actively participate in joint case planning and coordination with agency employees and relevant agency contractors. Act as a liaison between clients and other agencies. Act as a client advocate when appropriate. Actively participate in group and individual supervision sessions. Work with other staff and community representatives to initiate new programs, reviews, evaluates and revises existing programs as necessary. Perform joint case planning and coordination in areas of behavioral health with other community agencies including but not limited to: schools, group homes, police organizations, district attorney's offices, courts, community clinics and hospitals and other agencies in the Department of Human Services. Provide behavioral health and addiction education, prevention and information to various interest groups. Provide after hours emergency services on a 24 hour, rotating basis to adults. This includes telephone consultation and crisis intervention in the community. If varianced, provides same services to children. If varianced, initiate holds, provide civil commitment investigations, and work with the hospitals, case workers and the state and other individuals/agencies for all individuals in the civil commitment process. Complete all paperwork in a way that is professional, clinically sound and timely as prescribed by the OAR's and other pertinent guidelines. Required to ensure that all paperwork is present, and/or the client record is well maintained. Attend trainings, meetings, conferences, etc. as directed by administration and use the information gathered to benefit the agency and the customers. Assist other clinicians in the facilitation of groups as requested. If varianced, provide intensive children's treatment services. Utilize agency software/computer systems to prepare current client records of treatment and reports as necessary and required. Transports clients as required Administer forms for urinalysis testing (UA's), provide accurate information on the UA's to clients, in some cases observes the UA, and record all pertinent information. Must report all abuse to appropriate legal office, complete all necessary paperwork and investigations, and develop safety plans as required. Other responsibilities as assigned. Requirements QUALIFICATIONS Education and/or Experience MHS IV - Either a doctorate degree from an accredited college in social work, psychology or other human service-related field is required, or a master's degree with accompanying certification as an Licensed Professional Counselor (LPC), a Licensed Clinical Social Worker (LCSW), or a Licensed Marriage and Family Therapist (LMFT). MHS III - Requires a master's degree from an accredited college in social work, psychology or other human service related field. MHS II w/ Variance - Must possess bachelors degree and enrolled or willing to enroll in a Masters program within 4 months of hire. Certifications Must have or be able to obtain certification from the Department of Human Services as a Certified Mental Health Investigator. Must have or be able to obtain Certified Alcohol and Drug Counselor designation or Certified Gambling Addiction Counselor designation. Other Skills and Abilities Must possess, or have the ability to acquire, knowledge of symptoms and challenges faced by people with mental illness and addictions. Must have, or possess the ability to acquire, knowledge about relevant OAR's. Must have the ability to effectively communicate both verbally and in writing and have the ability to work independently and complete all designated tasks and/or assignments in a thorough and timely fashion. Understands the special needs of patients with co-occurring disorders (mental health and substance abuse), and utilizes appropriate assessment and intervention techniques. Must have skills to professionally work with the public and the ability to coordinate services across various agencies and community groups. Must be able to develop cooperative and respectful relationships with clients and their families. Must have knowledge, or the ability to acquire knowledge, about the recovery model. Must possess the ability to represent the interest of the customer and the agency in a favorable light in the community. Must have the ability to work well with teams and other groups of individuals. Must be computer literate and have the ability to type and utilize word processing and other software programs/systems. The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality. CRIMINAL BACKGROUND CHECKS Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380. In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract. PERSONAL AUTO INSURANCE Must hold a valid driver's license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings. Must show proof of $300,000 or more liability coverage for bodily injury and $100,000 or more in property damage, and maintain said level of coverage for the duration of employment at CCS. The employee's insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS. PRE HIRE DRUG SCREEN REQUIRED PHYSICAL DEMANDS While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching. The employee is also regularly required to sit; talk and hear; use hands and fingers and handle, smell or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and/or squat when adjusting equipment or retrieving supplies. The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, distance vision and the ability to adjust focus. When serving in the on-call rotation, employee may be required to perform on less than optimal amounts of sleep. WORK ENVIRONMENT Work is performed in an office environment as well as in the community. The noise level in the office environment is usually moderate, but occasionally one may be exposed to loud noises. The noise in the community, including the homes of customers, is often difficult to predict. Some individuals in this position may be required to drive long distances routinely as a part of their regular job duties. Occasional out of area travel and overnight stays will be required for attendance at meetings and/trainings. However, the employee also will be required to work in the communities, homes and other living environments, of the clients we serve. Handicap access may not be available at all places where this position must go. There are some situations where this position may be required to respond to environments where a client is in crisis. The environments in these situations are difficult to predict and may be in uneven terrain. This position exposes the employee to the everyday risks or discomforts which require normal safety precautions typical of such places as an office. Community Counseling Solutions IS AN EQUAL OPPORTUNITY EMPLOYER MEMBER OF NATIONAL HEALTH SERVICES CORPORATION Salary Description $56,700-$111,600 hrly/slry, depending on education

About MAP We're an award-winning company that uses cutting-edge, technology-enabled, peer recovery support services to improve the lives of those affected by Behavioral Health conditions and Substance Use Disorders. Based in Austin, Texas, our passionate team turns a combination of decades of experience in peer services, behavioral health, SUD treatment, predictive analytics, outcomes data analysis, strategic partnerships, and strong coffee into real results that impact individuals and families all over the country. We have a variety of roles at our company, but everyone's goal is the same: revolutionizing behavioral health and addiction recovery to improve outcomes. We are a mission-driven organization that takes care of our people, our most valuable resource. We provide an excellent benefits package that includes: A supportive company culture that values what you bring to the table while still allowing you to learn, grow, and advance your career. Employer-paid medical, dental, vision, life insurance, and disability insurance benefits Access to a 401K Plan Generous paid time off Personal Care leave Floating Holidays Employee Assistant Program Telework Environment ** At MAP, we are taking the necessary steps to ensure the safety and health of our employees remain intact during the national pandemic. Our Behavioral Health Peer Support Specialist position is considered 100% remote, including our applicant and onboarding process. Your One Thing Ensure to uphold the company mission and values while providing exceptional services for our clients and patients. Primary Functions As MAP's Behavioral Health Peer Support Specialist, your primary focus will be to offer lived experience with behavioral health conditions and provide support focused on advocacy, education, mentoring, and motivation. Our Behavioral Health Peer Support Specialists are trained to advocate for their peers through the process of behavioral health recovery in ways that are specific to the needs of each individual. Responsibilities Provide routine, practical, real-world support in coping with life's day-to-day demands through modeling and coaching. Relaying personal, lived experience of your own mental health recovery based on an established plan via telephone/telehealth with peers. Oversee a personal caseload of peers, their families, and/or support system through consistent telephone/ telehealth sessions. Maintain timely and accurate documentation of patient encounters and data. Effectively manage call queues and pre-scheduled calls in a timely, engaging, or meaningful manner. Participate in an on-call rotation with team members for MAP's 24/7 after-hours line. Assist peers to identify additional resources to aid in their holistic recovery goals. Assess any client issues, escalate as needed, and collaborate with leadership for solutions. Maintain a professional and courteous image to MAP's patients and fellow employees. Participate in a well-paced and succinct manner in all staffing and company meetings. Supervisory Responsibilities The position has no supervisory responsibilities. Secondary Functions Reasonable accommodations, for those with disabilities, may be made to enable the performance of essential job functions. Adheres and upholds all company values, policies, procedures, business ethics codes, information security policies, and HIPAA requirements/guidelines. Steward all company resources appropriately. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, obligations, and activities may change or be assigned at any time with or without notice. Qualifications/Skills and Knowledge Requirements Certification as a state Certified Peer Support Specialist (CPS) is required for employment. Certification as a Nationally Certified Peer Support Specialist (NCPS) through Mental Health America preferred. Minimum of one (3) years of experience working in behavioral health, substance use disorder, or peer support environments. Must have lived experience with a mental health condition. · Must be active and stable in mental health recovery. · Must have high emotional intelligence and ability to process insight and receive feedback. · Crisis savvy with the ability to remain level-headed when in an emergent situation. · Ability to set boundaries with the understanding that personal disclosure may impede your own recovery journey. · Maintain a lifestyle that promotes continued mental, physical, and spiritual health through appropriate stress management. · An ability to maintain healthy interpersonal relationships and make connections with others. · Ability to appropriately process change through effective communication initiatives. · An understanding of and sensitivity to the challenges facing individuals and families affected by behavioral health in a manner that is accepting and free of stigma. · Must meet MAP's Teleworking requirements and expectations, which include items such as a quiet designated office space with a locked door and access to high-speed internet. · Employment is contingent upon successful completion of a background check and drug screen. Educational and Work Experience · School Diploma or G.E.D · Certified Peer Support Specialist (CPS) in a US State Preferred · Nationally Certified Peer Support Specialist (NCPS) "I attest" Statement MAP Health Management, LLC is an equal opportunity employer. MAP and its subsidiaries do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for MAP Health Management and its subsidiaries to hire me. If I am hired, I understand that either MAP or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of MAP has the authority to make any assurance to the contrary. I attest with my signature below that I have given to MAP true and complete information on this application. No requested information has been concealed. I authorize any person, organization or company listed on this application to furnish you any and all information concerning my previous employment, education, and qualifications for employment. I also authorize you to request and receive such information. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.

It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. Job Summary: The Behavioral Health Specialist is responsible for managing incoming prior authorization and inpatient admission requests for behavioral health services. This role involves reviewing submissions, gathering clinical documentation from providers, verifying member eligibility, and entering information into the Jiva system. The specialist ensures requests are routed appropriately to the clinical team, communicates determinations, resolves escalated issues, and collaborates closely with behavioral health clinicians to support timely and accurate decision-making. Our Investment in You: Full-time remote work Competitive salaries Excellent benefits Key Functions/Responsibilities: Manages and prioritizes incoming behavioral health authorization and inpatient admission requests; processes designated services in accordance with departmental protocols and routes cases appropriately to the behavioral health clinical team. Verifies member eligibility and enters all required data into the Jiva system with accuracy and efficiency to ensure compliance with turnaround time standards. Communicates with healthcare providers to request, clarify, or follow up on clinical information necessary for authorization determinations. Oversees incoming requests received through Jiva, fax, and email, ensuring accurate data entry and consistent adherence to established workflows and quality standards. Consistently meets or exceeds productivity benchmarks while maintaining compliance with regulatory and internal turnaround time requirements. Notifies providers of authorization decisions, addresses escalated provider inquiries, and ensures clear, professional, and timely communication at all times. Collaborates with internal departments to enhance understanding of the authorization process and maintains up-to-date knowledge of departmental policies, procedures, and system functionalities. Actively participates in team functions, including case triage, shared inbox and voicemail management, and department meetings. Supervision Exercised: None Supervision Received: Direct supervision weekly Qualifications: Education Required: Associate's Degree in Healthcare, Nursing, Social Work or related area, or the equivalent combination of training and experience is required. Education Preferred: Knowledge of medical terminology. Experience Required: A minimum of 2 years of experience in a high-volume healthcare office, hospital administration, data entry office, or customer service call center. Experience Preferred/Desirable: Familiarity with Jiva, FACETS, or other healthcare databases. Experience working in health plan utilization or claims processing. Previous customer service experience is desirable. Behavioral Health experience. Required Licensure, Certification or Conditions of Employment: Pre-employment background check Competencies, Skills, and Attributes: Proven ability to prioritize and manage multiple tasks in a fast-paced environment while meeting deadlines. Capacity to process high volumes of requests accurately. Excellent listening, verbal, and written communication skills and a strong customer service focus Teamwork and collaboration skills. Proficiency in Microsoft Office products. Working Conditions and Physical Effort: Regular and reliable attendance is an essential function of the position. Position is fully remote, with no or very limited physical effort needed and minimal exposure to physical hazards. Flexibility to work overtime during peak periods. About WellSense WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees.

Behavioral Health Specialist *Candidates must currently be licensed as an LCSW in either AZ or TX to qualify* Monogram is seeking a Behavioral Health Specialist to complete assessments and provide evidence-based psychotherapy services to its patients. The Behavioral Health Clinician will assess the needs of patients, make referrals to appropriate behavioral health resources and specialists, and provide short-term counseling and evidence-based treatments as indicated. The Behavioral Health Clinician will employ a variety of strategies, approaches and techniques to manage a patient's physical, environmental, and psychosocial health issues. Roles and Responsibilities Conduct assessments and completes appropriate screening tools to early identify behavioral health condition. Provide accurate clinical assessment of mental and behavioral health conditions. Provide consultation and support to care team concerning patient's treatment goals and plans. Assist in the detection of at risk: patients and in the development of plans to prevent worsening of complex medical conditions. Manage psychosocial aspects of chronic and acute diseases and make appropriate referrals to internal providers and community-based organizations as appropriate. Be able to address lifestyle and health risk concerns and apply thoughtful interventions. Provide brief, focused interventions for patients and applies evidenced based treatment techniques. Gives medical providers timely feedback about care and treatment recommendations. Advise care team about which patients are better served through virtual care or needs to be managed in person and determine which patients should be referred to specialty mental health programs. Help patients understand their behaviors, teach patients how to change their responses to unfavorable situations, and assist patients in developing healthier coping mechanisms. Maintain detailed counseling and observation notes on each patient. Collaborate with patients' families to obtain feedback on implemented treatment plans and patients' progress. Conduct assessments to determine patients' improvement over time. Participate in multidisciplinary treatment team meetings and contribute to treatment plan development Position Requirements Must have an active LCSW and be able to practice independently (may require LCSW license to be obtained in additional states) Has excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions. In-depth knowledge of behavior therapy models and intervention techniques (Motivational interviewing and Cognitive Behavioral Therapy, etc.) Excellent problem-solving skills Effective communication skills Compassionate and patient Telehealth role with in-home visits across the state on an occasional basis Benefits Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care Competitive salary and opportunity to participate in the company's bonus program. Comprehensive medical, dental, vision and life insurance Flexible paid leave and vacation policy 401(k) plan with matching contributions About Monogram Health Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Job Description City of East Providence Employment Opportunity Housing Rehabilitation Specialist Salary: $54,600 (plus benefits) Non-union - Grant Funded Summary: Under the Supervision of the Community Development Coordinator, the Housing Rehabilitation Specialist manages projects of the Home Improvement Program (HIP). This is a non-certified, grant-funded position that that is subject to review on a yearly basis and subject to discontinuation based on funding. Duties and Responsibilities: Reviews Home Improvement Program applications. Inspects eligible applicant properties. Writes detailed work specifications based on home inspections. Facilitates the bidding process. Inspects renovation work in progress and at completion. Reports information to relevant agencies. Related duties as required. Preferred Skills, Knowledge, and Experience: Experience in the building and construction industry. Experience in lead abatement. Knowledge of all aspects and phases of residential renovation. Knowledge of building regulations, codes, and practices. Knowledge of health and safety regulations, codes, and practices. Ability to work cooperatively with contractors and members of the public. Experience using industry-specific software applications and platforms. Ability to communicate effectively orally and in writing. Minimum Requirements: Graduation from high school. Current Rhode Island Construction Supervisors License. Training in practices of the construction trade. 5 years of experience in the construction trade. Lead Inspector (LIT) License (preferred) A valid driver's license. Examination Weight: Oral 100% Application Procedure: Apply on the City of East Providence Employment site on ADP Workforce Now. ************************ Application Deadline: Friday, December 19, 2025 At the City of East Providence we celebrate the diversity of our citizenry, and are proud to encourage inclusiveness in our workforce. We do not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. ADA/AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER Posted December 4, 2025

Behavioral Health Specialist (Youth Development Center) Do YOU enjoy helping youth ages 11-18 years old? If so, we may have the role YOU are looking for! Be part of a team providing innovative life changing residential care to youth in need. The Behavioral Health Specialist utilizes their unique skills and understanding of trauma and mental health to provide direct care to teenage youth in a residential setting. They work as a member of an interdisciplinary team to provide comprehensive service delivery. The Behavioral Health Specialist plays a crucial role by providing and monitoring therapeutic interventions, engaging youth in treatment programing and in motivating a positive peer culture. They are consistent in demonstrating therapeutic communication, unconditional positive regard and empathy during all interactions with youth and their families. Competitive pay based on licensure and educational experience. Starting Hourly Rate - $16.92 and up Available Shifts Full Time 40 hours Friday through Monday 11:00 pm to 9:00 am Full Time 32 hours Monday through Thursday 3:00 pm to 11:00 pm Part time 20 hours Friday and Saturday 11:00 pm to 9:00 am PRN openings -- 1st and 3rd shift hours Essential Functions: Supervise youth in a residential setting, provide crisis intervention as needed. Provide direct monitoring of youth and facility throughout the work shift. Document any significant events in the log and progress notes, complete incident reports when appropriate. Plan and supervise recreation activities, assistant in meal preparation. Qualifications: High School diploma or equivalent Minimum 2 years work experience in serving at risk youth or in a residential program preferred. Clean driving record and insurance - may be required to provide transportation to youth for home visits, appointments, or activities Ability to handle physical activities, including recreational activities Bilingual and/or Sign Language proficiency a plus Why Work with Lighthouse Youth & Family Services: Rewarding career - make a difference in the lives of youth! Top Workplace 2023 *********************************************************************************************************** Work for a diverse, seasoned and well respected agency with engaged leadership team Recovery Friendly Workplace Ability to work remotely for some roles Competitive pay based on licensure/education Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave) Medical, dental, vision, including company paid life and long term disability insurance. 401k Retirement Plan including company match (up to 6%) Tuition Reimbursement and Department of Education's Loan Forgiveness Program. Employee Assistance Program Engaging Wellness Program Referral Bonus Program Licensure renewal reimbursement; paid training and professional development opportunities. Ability to obtain internal supervision towards increased licensure. Paid assistance with obtaining Trauma-Informed Care certification. Casual dress Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at lys.org/careers.

Make a Difference in Someone's Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights:This Opportunity:The Community Specialist is primarily responsible for developing a positive relationship with the individual receiving services and their family in a work, home, school, or community setting while assisting them in achieving their personal dreams and goals as designated in the individual goal plans, as well as providing periodic relief to the caregiver.What You'll Do: • Assess each person receiving services for their hopes, dreams, and desires and provide supports that facilitate achievement. • Ensure that the rights of each person receiving services are protected and promoted at all times. Assist people in developing advocacy skills, participating in advocacy efforts, and utilizing personal advocates, as well as, provide periodic relief to the caregiver. • Serve as a resource for individual receiving services on community agencies, services, and supports that can meet identified needs/goals. • Supervise, educate, and monitor (as needed) individual receiving services in work, home, school, or community type settings. • Provide one-on-one support as needed to meet the emotional, physical, and medical needs of each person supported. • Maintain a safe environment for community, employees, and individual receiving services by practicing safety procedures. • Facilitate person-centered, effective, positive relationships with individual receiving services using positive approaches that promote self-determination in all areas of life. • Provide input and recommendations into assessment and planning processes, and development of the individual's plan. • Implement person's plan fully including but not limited to respite plan, within the requirements of the service definition, and document as required by the service definition and agency policy. Accurately complete all required documentation, including but not limited to, goal completion, actions toward outcomes, incident reports, timesheets, etc. • Complete daily progress notes and communication log to assure appointments, goals, and interests are met and/or daily documentation. • Assist in maintaining all necessary records, daily attendance, check sheets, production sheets, etc. • Substitute in-house or in the community as demands occur. • Assist new staff and/or current staff with orientation, mentoring, and training. • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas. • Follow service definition guidelines for services being provided. • Perform all other duties as assigned by the supervisor • Driving and travel may be required *The definition of an Innovations direct care worker includes all workers required for compliance with, or delivery of, the relevant Innovations waiver service definitions and the delivery of a unit of Innovations services to individuals in the definition of direct care worker to be applied and shall include only caregivers who are contracted for the Page 230 Session Law 2023-134 House Bill 259 provision of services in a legally appropriate manner. Education We're Looking For:High School Diploma (Required) Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Experience working with adults with a mental health diagnosis and/or developmental disabilities | Not RequiredSchedule:Monday-Thursday (9:00am-1:00pm) and Saturday (12:00pm-4:00pm) Target Weekly Hours:20Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact **************** or call **************. This in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Job DescriptionDescription:IN-HOUSE JOB FAIR The Residence at Carlisle - Senior Living Community Discover a rewarding career where compassion meets purpose. Join us for our in-house job fair! Now Hiring We are actively recruiting dedicated individuals for the following positions: Caregivers Med Techs Cooks Servers Housekeepers Receptionists Full-time and hourly opportunities available. Job Fair Details Location: The Residence at Carlisle 400 Christian Loop, Carlisle PA 17013 When: December 10th 10:00 AM - 6:00 PM What to Expect On-the-spot interviews Meet department leadership Learn about our community and team culture Immediate opportunities for qualified candidates What to Bring Resume Photo ID Relevant certifications (Caregivers/Med Techs) Professional references (optional) Why Join Our Team A supportive, resident-focused environment Stable schedules & competitive pay Growth opportunities within senior care A meaningful career where your work matters daily Questions? Contact us at: ************** (**************************) We look forward to meeting you at our In-House Job Fair at The Residence at Carlisle! Requirements:

at Clarvida - Colorado Clarvida's success is built on the strength of our people: individuals who bring the right skills and a deep commitment to our mission of improving lives and communities. Our employees are empowered to bring their full potential to the table, ensuring long-term success for our team and those we serve. About this role As a Community Support Case Manager, you will work in a team environment with families who are either in jeopardy of having their children or youth removed from the home or have already been removed all through the utilization of trauma informed care models and evidence-based practices. To prevent removal, you will meet with the family in their home and the community to address child welfare concerns such as housing, abuse, neglect, and other such barriers. For separated families, provide and engage in parenting skills training, education to increase a family's bond, and in-the-moment re-direction and parent coaching in order to promote a safe and successful reunification. You will educate families on life skills, parenting, and the effects of trauma. This position acts as an advocate and support for the families, setting goals, documenting progress, reporting any concerns of alleged abuse/neglect, testifying in court as needed, and providing transportation if required by the referral. You will meet with your supervisor regularly for your professional growth. Perks of this role: $21.25/hour - daytime, evening, weekend flexible schedules Additional $1/hour opportunity when surpassing base client services goal Up to an additional $7,500/annually for on-call hours worked (max 15 days/ month) Flexible hours and work environment Trained in TBRI and Motivational Interviewing evidence-based practices Does the following apply to you? Bachelor's degree in a human service field such as Counseling, Social Work, Counseling, Special Education, Human Services, etc. Bi-lingual (English/Spanish) Valid Driver's License with clean driving record and current auto insurance Satisfactory results of fingerprinting and background checks What we offer: Full Time Employees: Paid vacation days increasing with tenure Separate sick leave that rolls over annually up to 10 Paid holidays* Medical, Dental, Vision benefit plan options DailyPay- Access to your daily earnings before payday* Training, Development and Continuing Education Credits for licensure requirements All Employees: 401K Free licensure supervision Pet Insurance Employee Assistance program Perks @Clarvida - national discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement* Cellphone * *Benefits vary by State/County Join us to make a lasting impact in the lives of our clients and be part of a team dedicated to person-centered care, growth, and community wellness. If you're #readytowork we are #readytohire! Now hiring! Application deadline: Applications will be reviewed on a rolling basis until the position is filled. Not the job you're looking for? Clarvida has a variety of positions in various locations. Explore the many opportunities with Clarvida To Learn More About Us Clarvida is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic. "We encourage job seekers to be vigilant against fraudulent recruitment activities that are on the rise across the healthcare industry. Communication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a [email protected] email, or a personal LinkedIn account that is associated with a Clarvida.com email address."

Job Title: Remote Live Chat Specialist (Entry Level) Company: Rutjens Construction Contract Details: Full-time, remote Rutjens Construction, a leading construction company, is seeking a highly motivated and customer-oriented Remote Live Chat Specialist to join our team. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home. As a Remote Live Chat Specialist, you will be responsible for providing exceptional customer service and support to our clients through live chat. Your main goal will be to assist clients with any inquiries or issues they may have, ensuring a positive and efficient experience. This is an entry-level position, making it a great opportunity for individuals looking to gain experience in the construction industry. Key Responsibilities: - Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner - Provide accurate and detailed information about our services, products, and company policies - Troubleshoot technical issues and provide appropriate solutions - Collaborate with other team members to resolve complex customer issues - Maintain a high level of customer satisfaction by building rapport and providing excellent service - Keep detailed records of customer interactions and transactions - Continuously improve customer service skills and knowledge of the construction industry Qualifications: - High school diploma or equivalent - Previous customer service experience is preferred but not required - Excellent written and verbal communication skills - Strong problem-solving and critical thinking abilities - Ability to multitask and work in a fast-paced environment - Basic knowledge of construction terminology is a plus - Proficient in using live chat software and other computer applications - Must have a reliable internet connection and a quiet workspace at home Why work for us? - Opportunity to gain experience in the construction industry - Work from the comfort of your own home - Competitive salary and benefits package - Ongoing training and development opportunities - Supportive and collaborative team environment If you are a self-starter with a passion for customer service and looking for a remote position in the construction industry, we want to hear from you! Apply now to join our team as a Remote Live Chat Specialist at Rutjens Construction. Package Details 401k

Salary: $54,600 (plus benefits) Non-union - Grant Funded Summary: Under the Supervision of the Community Development Coordinator, the Housing Rehabilitation Specialist manages projects of the Home Improvement Program (HIP). This is a non-certified, grant-funded position that that is subject to review on a yearly basis and subject to discontinuation based on funding. Duties and Responsibilities: Reviews Home Improvement Program applications. Inspects eligible applicant properties. Writes detailed work specifications based on home inspections. Facilitates the bidding process. Inspects renovation work in progress and at completion. Reports information to relevant agencies. Related duties as required. Preferred Skills, Knowledge, and Experience: Experience in the building and construction industry. Experience in lead abatement. Knowledge of all aspects and phases of residential renovation. Knowledge of building regulations, codes, and practices. Knowledge of health and safety regulations, codes, and practices. Ability to work cooperatively with contractors and members of the public. Experience using industry-specific software applications and platforms. Ability to communicate effectively orally and in writing. Minimum Requirements: Graduation from high school. Current Rhode Island Construction Supervisors License. Training in practices of the construction trade. 5 years of experience in the construction trade. Lead Inspector (LIT) License (preferred) A valid driver's license. Examination Weight: Oral 100% Application Procedure: Apply on the City of East Providence Employment sit on ADP Workforce Now. Application Deadline: Friday, December 19, 2025 Submission Deadline Friday, December 5, 2025

Facility Name: The Palm Beaches ARU Schedule: Full Time Your experience matters Lifepoint Rehabilitation is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Clinical Rehabilitation Specialist joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute A Clinical Rehabilitation Specialist who excels in this role: Educate the community on acute rehabilitation to develop a census through face-to-face contacts. Develop business based on the strategic goals of the rehabilitation program. Face-to-face connections within the territory to build relationships with referral sources to increase census. Identifies barriers to the admission process and creates solutions with the assistance of the program director. Requires onsite and in-territory work through face-to-face contact with patients, families, and referral sources. Completes in-person in-services and presentations to educate on acute rehabilitation programs and services. Other duties as assigned Why join us… We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for At a minimum, should hold a 2-year degree. A graduate holding a four-year degree from a college program with a bachelor's degree in a health related, business or marketing area of concentration, nursing preferred. Previous clinical liaison/marketing/sales experience preferred Applicable and current license to practice in accordance with the state licensure act Other professional licensure considered based on experience and training as outlined in the state licensure act Valid driver's license and own reliable transportation required A track record of successful experience in a health care setting, strong interpersonal skills, and experience working with physicians, nursing management, discharge planners, case managers, and social workers Clinical experience is preferred Approximate time of external liaisons to be in the market territory: 80% Connect with a Recruiter Not ready to complete an application, or have questions? Please contact Fomeika Ingram by emailing at **********************************. EEOC Statement “Lifepoint Rehabilitation is an Equal Opportunity Employer. Lifepoint Rehabilitation is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Title: Direct Support Professional- Home Based Residential Supports Department: Family and Community Services Direct Supervisor: Home Based Residential Supports Program Manager Status: Hourly, Non-Exempt, Union . Inclusive. Innovative. Open-Hearted. We are Care Champions. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do. Locations needed, part time: Thursday and Friday- 9am-5pm * Gloucester, MA Summary Home Based Residential Supports direct support staff are responsible for providing high quality direct care services to an adult with developmental disabilities and high medical needs. Each direct support staff member is responsible for ensuring the human rights of all Individuals served are met. Staff are responsible for treating all Individuals with dignity and respect. Direct Support staff assigned to the individual are responsible for supporting the Individual in the completion of their daily routines. Direct Support staff are responsible for ensuring Individuals are provided with opportunities to learn and exercise increasing independence as much as practicable. Essential Job Functions * Responsible for the health, safety and wellbeing of the Individual served, seeking assistance and medical interventions as appropriate. * Serves as a Mandated Reporter and is required to advise direct supervisor, DDS and DPPC immediately if abuse and/or neglect of an Individual is suspected. * Handle crisis situations according to agency policies and procedures, seeking resources when necessary. * Monitor home site for safety, cleanliness and upkeep and take necessary action to ensure same. Report safety concerns per established protocols. * Establish rapport with Individual participating in the Home-Based Residential Supports program. * Support the learning of the Individual by use of motivational techniques, effective interventions and various communication approaches including verbal, gesture, and written communication. * Assist the Individual with any activities of daily living (ADLs) as applicable to each Individual's abilities. * May be responsible for scheduling and accompanying individuals to medical appointments/treatments, ensuring accurate reporting to physician and follow through with respect to doctor's orders and recommendations. * Responsible for producing accurate, legible and complete medical documentation for Individuals served, including but not limited to treatment charts and data sheets. * Ensure Individuals are provided nutritionally sound food options along with the education to help them understand the impact of their food consumption. * Carry out all interventions in an Individual's Behavioral Protocol Plan as written and trained. Redirect and/or physically support Individuals who may be aggressive using proactive techniques while maintaining self-control. * Communicate effectively, professionally and respectfully with Individuals, co-workers, management, guardians, and others while on company time. * Responsible for being familiar with and abiding by Agency, Department, and Program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals. * Attend and actively participate in mandatory staff meetings and trainings as well as supervision meetings. Supervisory Responsibilities None Qualifications To perform this job successfully, individuals must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential job functions. Experience/Education * High School diploma or GED * Previous related experience providing childcare/elder care/direct support to developmentally disabled persons or previous experience supporting individuals in a mental health/special education or other human services setting is required. * An equivalent combination of education and related work experience may be considered. Certificates, Licenses, Registrations Must successfully complete all mandatory trainings as required by the Agency within the required timeframe. * Current Red Cross or American Heart Association First Aid * Current Red Cross or American Heart Association Adult CPR * Valid driver's license Language Skills Ability to effectively, professionally and respectfully communicate with co-workers, management, Individuals, guardians and stakeholders Must be able to read and write instructions; compose progress notes; read and interpret policy and procedure manuals; understand and follow written and/or verbal instructions; complete data sheets and other documents as needed in a complete and legible fashion. Ability to speak effectively, professionally and respectfully before groups. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Reasoning Ability Ability to understand and apply common sense to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, maintaining composure and professionalism. Physical Demands While performing the duties of this job the employee is regularly required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch or crawl, use hands/fingers, talk and hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is moderate to loud. This job description is not all inclusive and does not state or imply that these are the only duties to be performed by direct support staff. Employees are required to follow/perform any job-related instruction or job related duty as directed by their immediate supervisor or another member of management in the Residential function