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HealthCare Associates Credit Union jobs - 20 jobs
Member Support Operations Representative (MSR 2)
Healthcare Associates Credit Union
Healthcare Associates Credit Union job in Lisle, IL
Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions. Why You'll Love Working With Us: Salary Range: $23.21-$27.85/hr (Actual compensation will be determined using factors such as experience, skills & knowledge) 35-hour work week 4 weeks of paid time off Federal holidays off No working nights Opportunity for quarterly incentives Full benefits package 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay) Details: If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required). We take care of you so you can take care of our members! About the Organization: We are a full-service, credit union serving members of various Health Care organizations. About the Position: A key component of this role is to identify the financial needs of each member and recommend an appropriate quality financial solution. In addition, this position will have the overall responsibility of providing the members with accurate, efficient, and courteous service focusing on the following: opening of new accounts; maintaining member records; responding to member needs; processing member transactions through the mail, by phone, online or in person; accurately balancing work. The processing of Zelle, Bio-Catch, fraud and report monitoring are also a major responsibility. This team is also responsible for providing back-up Contact Center support, both from a queue and documentation processing perspective, as well as, branch support during staff shortages. Duties and Responsibilities: Member & Staff Service Provide exceptional service to both internal and external members in alignment with the credit union's standards Consistently meet or exceed established sales and service goals Demonstrate strong and up-to-date product knowledge Assist members effectively in person, by phone, email, and online Process New Accounts Establish savings/membership accounts Open checking accounts & order checks Open money market accounts & order checks Open subsequent savings, Christmas club, vacation club accounts and CDs Open and understand fiduciary accounts (representative payee, custodial, trust and estate accounts) The processing and follow-up of all online applications The processing of Business Development applications Maintain Membership Records, Documentation and File Maintenance Process name changes Process address changes Process all required account maintenance Scan all applicable member documents daily Utilize and record as required in Synapsys Process and set-up auto share transfers, loan transfers and off cycle transfers per member request Possess knowledge of Alkami and assist with online support Possess knowledge of bill pay and assist with the set-up and usage Prepare out clearing checks and forward to accounting daily Respond to Member's Needs, Inquiries and Requests Research account inquiries or discrepancies Provide members with rates and account disclosure information Suggest products and services to further benefit member financial needs Order check copies, plastics, statement copies, and reorder checks, etc. Complete verification of deposit forms and immigration letters Process Members Mail in Transactions Post deposits to various share accounts Post loan payments Process VISA payments Send receipts for mailed in deposits Send withdrawal checks or close accounts per member written request Process Members Walk in Transactions Post deposits to various share accounts Post loan payments Process VISA payments Process cash and check withdrawal requests Transfer funds between share account or from share to loan & VISA Process wire transfer requests Process stop payments Process Charge-off and GL payments Accurate Balancing Examine checks for endorsements, negotiability, and determine if funds hold needs to be placed Verify transaction slip is completed accurately. Assist in person member with completion if necessary. Complete transaction slip if it is a non-face to face, night drop or mail-in transaction. Make sure all totals balance with computers teller balance records and recyclers if applicable Zelle Processing, Review, Analysis and Support Review, monitor and process all Zelle rule violations in Yellow Hammer and FCD Review, monitor and process all accounts in PayCenter Portal Review daily activity and reporting within CRM Review and monitor Zelle reports Bio-Catch Monitoring and Review Process all daily Bio-Catch Alerts and code properly within Analysts Station Review each alert within Alkami Contact the member for transaction verification Review Alkami reports Review the Bio-catch Reports Report Monitoring Review all daily Fraud Prevention reports in Alkami Review all daily Fraud Prevention reports in Bill Pay Review daily Zelle reports Review all daily External ACH Transfer report Review the ACH External Transfer file for accounting daily Fraud Processing, Review and Member Reimbursement Review and work all fraud cases presented Integrate the various required processes to complete the fraud workflows Audits Process all FIS audit requests Process all ChexSystem audits Assist internal auditors with document retrieval and presentation Other Adhere to other duties as assigned Processing of incoming and outgoing mail for HACU's mail room in Lisle Processing of HACU CD maturity notices Processing of ODT letters and Opt In/Opt Out request Knowledge, Skills and Abilities: Ability to work cooperatively in a group setting Basic math skills necessary for balancing Working knowledge of computer systems (e.g., Word, Excel, PowerPoint, Windows 11, etc.) Ability to communicate and convey thoughts and ideas clearly and concisely Ability to multi-task and work in a fast-paced environment Ability to listen attentively and work independently with minimal supervision Qualifications: High school diploma or equivalent Prior financial institution experience helpful, but not required Prior customer/member service experience helpful, but not required HACU is an Equal Opportunity Employer This is an onsite position$23.2-27.9 hourly 2d agoContact Center Representative (Financial Services/Customer Service)
Healthcare Associates Credit Union
Healthcare Associates Credit Union job in Lisle, IL
Job Description Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions. We're looking for a Contact Center Representative to be the welcoming voice of HACU-the first point of contact and a lasting impression for our valued members. Why You'll Love Working With Us: Competitive Pay: $23.21 - $27.85/hr (based on experience, skills & knowledge) Work-Life Balance: 35-hour work week Generous Time Off: 4 weeks of paid time off + all federal holidays off Robust Benefits Package: Medical, dental, vision & more Retirement Support: 401(k) with up to 4.5% match plus 4% employer contribution A Team That Feels Like Family: Supportive, collaborative, and purpose-driven culture What You'll Be Doing: Be the first voice our members hear-offering warmth, professionalism, and a can-do attitude Help members manage accounts, loans, online banking, and other services Answer questions, solve issues, and educate members about products and promotions Identify opportunities to recommend tailored solutions that meet each member's financial needs Work closely with your team to achieve service and sales goals Embody our service promise: Respect, empathy, and ownership in every interaction What You'll Bring: High School Diploma or equivalent Customer/Member Service experience - preferably in a Financial Institution setting but not required Meet monthly sales goals Loan processing experience preferred, but not required IRA experience preferred, but not required Excellent communication skills both verbal and written Ability to work well under pressure and multitask Enjoy problem solving and interaction with members Excellent interpersonal skills Strong phone etiquette, pleasant voice and demeanor Type 20-30 words per minute a plus Team oriented Why This Role Matters: At HACU, we believe that financial health is a key part of overall well-being. As a Contact Center Representative, you'll play a vital role in helping our members navigate life's financial journeys with confidence and care. If you're ready to make an impact and grow your career with a credit union that truly puts people first-we'd love to meet you. Apply today and help our members "Bank Healthy." This is an onsite position. HACU is proud to be an Equal Opportunity Employer. Job Posted by ApplicantPro$23.2-27.9 hourly 23d agoBusiness Development Specialist
Healthcare Associates Credit Union
Healthcare Associates Credit Union job in Lisle, IL
Job Description This role focuses on bringing in new Select Employee Groups (SEGs) and new members through a combination of in-person engagement, virtual outreach, and digital marketing strategies. The Business Development Specialist is responsible for driving HACU's growth by developing, nurturing, and expanding relationships with potential and existing members. The Specialist ensures exceptional member experiences while promoting HACU's products and services. Key Responsibilities: Member and Staff Service • Deliver exceptional internal and external service. • Maintain up-to-date product knowledge to guide members effectively. • Act as a trusted resource for members and HR/benefits contacts. New SEG and Member Development • Identify and prospect potential SEGs within HACU's field of membership using CRM tools, data insights, and networking. • Conduct outreach via email, social media, phone, virtual meetings, and in-person visits. • Represent HACU at new hire orientations, community events, employee appreciation programs, and SEG associations. • Onboard new members by assisting with applications and explaining products and services. • Build and maintain strong relationships with HR and benefits executives to uncover new business opportunities. Account Development and Growth • Manage and strengthen relationships with existing SEGs and members. • Review current accounts to identify opportunities for cross-selling and expanding engagement. • Deliver group presentations, workshops, and educational sessions both in-person and virtually. • Coordinate initiatives and events to drive membership growth. • Track and maintain all account activity, communications, and follow-ups in CRM tools. Collaboration and Execution • Work closely with internal teams to ensure seamless service, promotions, and problem resolution. • Maintain marketing materials, digital content, and promotional items for events and campaigns. • Use analytics and feedback to refine outreach strategies and improve results. Additional Responsibilities • Assist in special projects • This position is based at our headquarters but requires flexibility and agility to travel as needed to support relationship management and partner needs. Travel may include overnights and weekends. • Perform other duties as assigned Knowledge, Skills and Abilities: • Excellent verbal and written communication. • Excellent presentation skills, comfortable in front of groups of all sizes. • Proficiency in consultative selling, lead generation, and closing deals. Ability to understand needs and offer tailored solutions. • Motivated, self-starter. • Ability to thrive in a fast-paced, dynamic environment with changing priorities. • Strong analytical and problem-solving skills. • Demonstrated ability to meet or exceed goals. Qualifications: • Degree in Marketing, Business, Communications or 3 to 5 years of marketing or business development experience • Proficient in computer and software applications, including MS Office Suite (Word, Excel, PowerPoint), CRM systems, and video conferencing tools HACU is an Equal Opportunity Employer This is an on-site position Job Posted by ApplicantPro$45k-59k yearly est. 9d agoDecatur Member Center Cashier
Cefcu
Decatur, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards and Business Plans. Determines financial needs using a high impact questioning strategy, educates, cross-sells, and services members/potential members on CEFCU/CEFCU Investment Services (CIS) products and services. Reconciles daily Member Center cash operations. Has a broad understanding of CEFCU systems. Provides supervisory override on exception situations within established parameters of authority. Analyzes negotiable items and items that require special endorsements. Complies with government regulations and CEFCU policies and procedures. Follows Instant OFAC procedures. Monitors, orders, and forecasts office cash usage, Mastercard gift cards, Personal Money Orders (PMOs), Cashier's Checks, temporary checks, and Temporary Registration Permits (TRPs). Performs monthly and annual self-audits. Demonstrates proficient knowledge of Microsoft Office software to maintain various reports such as Teller Balancing and Cash Flow spreadsheets. Audits and maintains Automated Teller Machines (ATMs). Operates and maintains currency counter, coin sorter, and coin wrapper. Resolves member complaints and problems. Assists in Member Center scheduling and re-deploys staff within the office to meet business needs. Serves as a role model and leader for Member Assistants. Runs and balances teller drawer. Complies with vault security limits and dual control standards. Demonstrates a thorough understanding of CEFCU Robbery Procedures. Oversees and/or completes on-the-job training for Member Assistants and back-up Cashiers. Hours: Monday - Thursday 8:45 a.m. -- 5:15 p.m. Friday 7:45 a.m. -- 5:15 p.m. Saturday 7:45 a.m. -- 12:15 p.m. Required: High school diploma or equivalent. May be required to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Acquire and maintain proficiency in CEFCU mainframe applications and the following third party systems such as Credit Bureau for Debit Cards, Instant OFAC, VSoft, Speeedview, Card Wiz, True Checks, Evolve, Q2 Assist, and Checksystems. Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions through the success completion of the formal Member Service Representative Cashier Module within one year, including required continuing education related to the Bank Secrecy Act. Thorough understanding of all Member Assistant functions including technical knowledge of TES transactions. Demonstrated relationship building, sales and service skills and a thorough knowledge of CEFCU products and services. Successful completion of Disaster Recovery training. Familiarity with ATM operations. Minimum of one year of Member Assistant or commensurate experience. Preferred: Applicable college courses and/or commensurate experience. Thorough understanding of all Member Service Representative functions, including knowledge of Consumer Loan Origination (CLO) system. Member Service Representative experience. Ability to perform Notary services. Summary Pay Range The pay range for this position is $19.71 - $23.17. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan - Pension Defined Contribution Plan - 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19.7-23.2 hourly Auto-Apply 26d agoCorporate Communications Intern
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Summary Pay Range The pay for this position is $19.00 per hour Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Defined Contribution Plan - 401K Health and Welfare Ability to earn paid time off (Personal Time) Additional Benefits Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities On-site fitness center, fitness classes, and wellness program Interns are not eligible for CEFCU-sponsored benefits, other than those required by local, state, and/or federal law. It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19 hourly Auto-Apply 25d agoConsumer Loan Processor (Previous Financial Experience Not Required)
Healthcare Associates Credit Union
Healthcare Associates Credit Union job in Lisle, IL
Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions. Consumer Loan Processor - Immediate Opening - 35 Hour Work Week Salary Range: $23.21-$27.85/hr (Actual compensation will be determined using factors such as experience, skills & knowledge) 35-hour work week 4 weeks of paid time off Federal holidays off No working nights or weekends Opportunity for quarterly incentives Full benefits package 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay) If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required). We take care of you so you can take care of our members! This role focuses on identifying each member's financial needs and recommending appropriate solutions. It includes handling initial loan application steps, processing and funding approved loans, and tracking some post-loan activities. Strong customer service and attention to detail are essential. About the Organization: We are a full-service, credit union serving members of various Health Care organizations. About the Position: This position is responsible for helping our members achieve their financial goals by providing initial member contact, preparation of consumer loan applications for decision, funding the loan, disbursing the proceeds, and after-booking tracking. Key Responsibilities: Loan Application Screening Confirm membership eligibility Ensure application details are complete and accurate Match loan type to purpose and collateral Pull credit reports and assess applicant qualifications Gather required documents (e.g., paystubs, insurance, purchase orders) Loan Processing and Disbursement Review loan conditions and verify accuracy in system (Symitar) Prepare and send loan documents for signature Disburse funds and confirm repayment methods Assemble and deliver loan packages to members Scan and track required documentation Member & Staff Service Provide professional support via phone, email, and in person Assist members with the loan process Cross-sell credit union products and services Explain loan decisions and procedures Help resolve basic account issues and process transfers Loan Auditing Review loan setup for accuracy (term, payment, method) Proofread loan documents and organize scan packages Post-Booking Tracking Manage vehicle title documentation and lien placement Release titles and update accounts for paid-off loans Scan and maintain loan documents Track insurance coverage and follow up as needed General Support Handle departmental mail and internal emails File documents, process billing notices Assist with various administrative tasks Core Competencies Quality & Accuracy: Pays close attention to detail, meets deadlines, and maintains data integrity. Decision Making: Uses relevant information to make informed, objective decisions. Transaction Processing: Handles tasks accurately and in a timely manner. Productivity: Maintains consistent output while following policies and procedures. Knowledge, Skills and Abilities: Friendly, professional, and organized Excellent communication and problem-solving skills Comfortable with Microsoft Word and Excel Able to work under pressure with accuracy Performs basic math with precision Maintains confidentiality and professionalism Qualifications: High school diploma or equivalent Financial institution experience preferred Typing speed of at least 30 wpm NMLS certification required or ability to obtain within 60 days HACU is an Equal Opportunity Employer This is an onsite position$23.2-27.9 hourly 9d agoData Analytics Intern
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Summary Pay Range The pay for this position is $19.00 per hour Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Defined Contribution Plan - 401K Health and Welfare Ability to earn paid time off (Personal Time) Additional Benefits Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities On-site fitness center, fitness classes, and wellness program Interns are not eligible for CEFCU-sponsored benefits, other than those required by local, state, and/or federal law. It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19 hourly Auto-Apply 25d agoEureka Member Assistant
Cefcu
Eureka, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards and Business Plans. Determines financial needs using a high impact questioning strategy, educates, cross-sells, and services members/potential members on CEFCU/CEFCU Investment Services (CIS) products and services. Serves as a front-line member contact that is responsible for processing member account transactions, completing appropriate forms, resolving member account problems, and answering member questions. Demonstrates knowledge and efficiency to operate third party software and systems for scanning checks, verifying routing and account numbers, researching transactions, pulling member statements, and ensuring check data is successfully sent to the Federal Reserve. Analyzes negotiable items and items that require special endorsements. Complies with government regulations and CEFCU policies and procedures. Maintains individual cash drawer limits and balances nightly. Ensures a positive impact on financial performance by attaining balancing, outage, transaction volume, referral, sales, credit and deposit upsale, and Creating Member Loyalty (CML) goals. Maintains member satisfaction through use of CML skills and by presenting a professional image. Assists the office by performing a variety of duties as assigned and actively participates in teambuilding. Demonstrates flexibility in scheduling and job duties. Hours: Monday-Thursday: 8:45 a.m. - 5:15 p.m. Friday: 7:45 a.m. - 5:15 p.m. Saturday: 7:45 a.m. - 12:15 p.m. Required: High school diploma or equivalent. Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions through the successful completion of the formal Member Assistant Training module, including required continuing education related to the Bank Secrecy Act, Identity Theft - Red Flags, Elderly Abuse/Financial Exploitation and robbery procedures. Acquire and maintain proficient operation and knowledge in CEFCU mainframe applications and the following third-party systems: Teller Encore System, VSoft, Instant OFAC, OnBase, Quick Assist, True Checks, Lobby Tracking, and Branch Appointments. Basic operation and knowledge of Microsoft Word, Excel, and Outlook. Ability to balance Cashier's Checks and Money Orders, and other receptionist duties (telephone etiquette, brochure and rate updates, etc.) Cross-trained as receptionist within one year, if applicable. Preferred: Proven record of relationship building, sales and servicing skills through current applicable department metrics. Thorough knowledge of CEFCU products and services. Applicable college courses and/or commensurate experience. Summary Pay Range The pay range for this position is $18.11 - $21.28. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan - Pension Defined Contribution Plan - 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$18.1-21.3 hourly Auto-Apply 5d agoDebit Card Systems Intern
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Summary Pay Range The pay for this position is $19.00 per hour Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Defined Contribution Plan - 401K Health and Welfare Ability to earn paid time off (Personal Time) Additional Benefits Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities On-site fitness center, fitness classes, and wellness program Interns are not eligible for CEFCU-sponsored benefits, other than those required by local, state, and/or federal law. It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19 hourly Auto-Apply 25d agoInternal Audit Intern
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Summary Pay Range The pay for this position is $19.00 per hour Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Defined Contribution Plan - 401K Health and Welfare Ability to earn paid time off (Personal Time) Additional Benefits Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities On-site fitness center, fitness classes, and wellness program Interns are not eligible for CEFCU-sponsored benefits, other than those required by local, state, and/or federal law. It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19 hourly Auto-Apply 25d agoFraud Prevention Intern
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Summary Pay Range The pay for this position is $19.00 per hour Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Defined Contribution Plan - 401K Health and Welfare Ability to earn paid time off (Personal Time) Additional Benefits Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities On-site fitness center, fitness classes, and wellness program Interns are not eligible for CEFCU-sponsored benefits, other than those required by local, state, and/or federal law. It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19 hourly Auto-Apply 25d agoDirect Lending Processor
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! The Direct Lending Processor contacts both member(s) and non-members to solicit loan and deposit products over the phone and online. Cross-sells additional products and services to develop new business and increase product penetration. Contacts members when a consumer loan or Mastercard application has been conditioned, approved, or denied and communicates the decision to the member. This individual serves member needs for loans and requires technical and analytical product and service knowledge in all loan/deposit products, with a heavy emphasis on consumer loans. Works every lead opportunity, seeking sources of additional collateral, income and making recommendations on counter-offers to the original loan request whenever possible. Additionally, by understanding the products and services offered, the individual will determine the appropriateness of “next best” product offerings and will be best positioned to provide alternatives. The individual actively participates in and is held accountable for the attainment of individual and departmental/organizational goals. Clear and effective verbal and written communication such as the ability to make clear and concise notes at every point of contact is critical for this position. Collects all necessary paperwork to set up loan closings for members with approved consumer loan or MasterCard applications. Sells payment protection and loan protection insurance to qualified members, Mechanical Repair Coverage (MRC), and Guaranteed Asset Protection (GAP) if applicable. Refers Auto and Homeowners insurance and CEFCU Investment Services (CIS) products and services when appropriate. Evaluates each member's credit bureau and financial portfolio to recognize opportunities to upsell CEFCU products and services in order to improve each member's financial well-being. Hours: Monday - Friday 8:00 a.m. -- 5:00 p.m. Saturday - 9:00 a.m. -- 1:00 p.m. Required: • High school diploma or equivalent. • Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). • Proven sales skills. • Experience with Microsoft Products including Word, Excel, Outlook, and Internet Explorer. • Experience in customer service, sales, and/or as a telephone representative in a call center environment. • Ability to demonstrate a working knowledge of critical systems and screens within the 10-week training period including, Automated Loan Processing System (ALPS), Consumer Loan Origination System (C-LO), Credit Bureau screen (CHST), VSA, COL MIF, MAF, CTI, etc. and credit card processor systems including Evolve. Preferred: • Some college business education. • Applicable college courses and/or commensurate experience preferred. • Thorough knowledge and understanding of CEFCU products and services. • Minimum 1 year of previous consumer lending experience. • Previous experience in Dealer Direct Lending/Direct Consumer Loans and Sales. • Knowledgeable of federal regulations B, E, CC, DD and Z. • Knowledge of Department of Motor Vehicles regulations/rules as they pertain to Consumer Lending. • Thorough knowledge and understanding of the Consumer Loan Origination System (CLOS). • Knowledge of CEFCU loan policies and procedures. • Knowledge of Credit Card Act, Truth in Lending (Reg Z) and Fair Credit Reporting Act. • Good Creating Member Loyalty (CML) skills. • Bilingual. Summary Pay Range The pay range for this position is $19.71 - $23.17. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan - Pension Defined Contribution Plan - 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19.7-23.2 hourly Auto-Apply 25d agoCommunity Relations Intern
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! CEFCU's Internship program provides a unique work opportunity for college students. Our competitively paid part-time internship consists of a 11-week program, with a 27-hour work week. The internship begins on Monday, May 18, 2026, and ends on Friday, August 7, 2026. With an internship at CEFCU, you will have the following opportunities: • Corporate work experience • Develop core competencies such as strong communication, time management, and organizational skills • Professional development with management feedback • Mentorship within internship department General Responsibilities • Assist Community Relations with CEFCU's United Way Campaign; includes developing a fundraising strategy that is aligned with our corporate social responsibility goals, establishing relationships with United Way staff and partner agencies associated with the campaign, helping with tasks associated with various fundraisers (Casual Days, Chief Officer Lunch, etc.) • Responsible for event planning and logistics for “special events” including venue research, timeline, food and beverage recommendations, budget, and advance communications at all management levels within CEFCU. Works with multiple external vendors to coordinate all event details. Coordinates the production of additional communication pieces as needed, such as event invitations and handouts, for the event. • Directs participation in off-site fairs/festivals to sell CEFCU services and increase corporate profitability; provides on-site event support as necessary. Coordinates volunteer recruitment for many of the Credit Union's community events and activities. Ensures interaction and coordination with organization's other departments and programs to ensure the volunteer strategy is in sync with CEFCU's goals and priorities. • Represents CEFCU, and its brand, at community events and trade shows Qualifications • Must be enrolled full time at a 4-year accredited university/college • Minimum cumulative GPA - 3.0 or higher • Pursuing a Bachelor's degree in Communications, Marketing, Nonprofit Management, Public Relations, or Philanthropy. • Strong initiative, communication, leadership, and interpersonal skills Skills Needed • Excellent critical thinking, organizational, time management, and interpersonal skills, including the ability to build consensus. • Professional and/or promotional writing skills • Ability to represent CEFCU in a professional manner. Summary Pay Range The pay for this position is $19.00 per hour Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Defined Contribution Plan - 401K Health and Welfare Ability to earn paid time off (Personal Time) Additional Benefits Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities On-site fitness center, fitness classes, and wellness program Interns are not eligible for CEFCU-sponsored benefits, other than those required by local, state, and/or federal law. It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19 hourly Auto-Apply 25d agoInstallment Loan Collection Representative
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Contacts members to arrange payments on delinquent installment loans and MasterCard accounts to mitigate loan losses for CEFCU. Coordinates with other departments to set up convenience services, such as automatic payments, payroll deductions, and Automated Clearing House (ACH) origination to assist members in making timely payments. Directs use of proven collection practices, including skip tracing, revocation of credit lines, and liquidation of security when required. Initiates repossession process with third party repossession company. Uses professional techniques to limit losses on delinquent loans. Uses creative payment arrangements or modifications to help members in need when appropriate. Hours: Monday through Thursday 8:30 a.m. - 5:00 p.m., Friday 9:30 a.m. - 6:00 p.m. and Saturday 8:00 a.m. - 2:00 p.m. with a day off during the week. Required: High school diploma or equivalent. Thorough understanding of loan process. Ability to understand and navigate through CEFCU mainframe systems and screens: Automated Loan Processing System (ALPS), Member Account File (MIF), and Collection Screen (COL). Proven ability to resolve conflict, think critically, and respond appropriately to members in heightened emotional state. Ability to communicate with tact and professionalism. Preferred: Experience/familiarity with MasterCard screens. Knowledge of collection law and procedures or Fair Debt Collection Practices Act. Familiarity with CEFCU's Loan and Collection policies. Interviewing and probing/interrogation skills. Applicable college courses and/or commensurate credit and collection experience. Summary Pay Range The pay range for this position is $19.71 - $23.17. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan - Pension Defined Contribution Plan - 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$19.7-23.2 hourly Auto-Apply 33d agoBusiness Development Specialist
Healthcare Associates Credit Union
Healthcare Associates Credit Union job in Lisle, IL
This role focuses on bringing in new Select Employee Groups (SEGs) and new members through a combination of in-person engagement, virtual outreach, and digital marketing strategies. The Business Development Specialist is responsible for driving HACU's growth by developing, nurturing, and expanding relationships with potential and existing members. The Specialist ensures exceptional member experiences while promoting HACU's products and services. Key Responsibilities: Member and Staff Service Deliver exceptional internal and external service. Maintain up-to-date product knowledge to guide members effectively. Act as a trusted resource for members and HR/benefits contacts. New SEG and Member Development Identify and prospect potential SEGs within HACU's field of membership using CRM tools, data insights, and networking. Conduct outreach via email, social media, phone, virtual meetings, and in-person visits. Represent HACU at new hire orientations, community events, employee appreciation programs, and SEG associations. Onboard new members by assisting with applications and explaining products and services. Build and maintain strong relationships with HR and benefits executives to uncover new business opportunities. Account Development and Growth Manage and strengthen relationships with existing SEGs and members. Review current accounts to identify opportunities for cross-selling and expanding engagement. Deliver group presentations, workshops, and educational sessions both in-person and virtually. Coordinate initiatives and events to drive membership growth. Track and maintain all account activity, communications, and follow-ups in CRM tools. Collaboration and Execution Work closely with internal teams to ensure seamless service, promotions, and problem resolution. Maintain marketing materials, digital content, and promotional items for events and campaigns. Use analytics and feedback to refine outreach strategies and improve results. Additional Responsibilities Assist in special projects This position is based at our headquarters but requires flexibility and agility to travel as needed to support relationship management and partner needs. Travel may include overnights and weekends. Perform other duties as assigned Knowledge, Skills and Abilities: Excellent verbal and written communication. Excellent presentation skills, comfortable in front of groups of all sizes. Proficiency in consultative selling, lead generation, and closing deals. Ability to understand needs and offer tailored solutions. Motivated, self-starter. Ability to thrive in a fast-paced, dynamic environment with changing priorities. Strong analytical and problem-solving skills. Demonstrated ability to meet or exceed goals. Qualifications: Degree in Marketing, Business, Communications or 3 to 5 years of marketing or business development experience Proficient in computer and software applications, including MS Office Suite (Word, Excel, PowerPoint), CRM systems, and video conferencing tools HACU is an Equal Opportunity Employer This is an on-site position$45k-59k yearly est. 9d agoCard Member Services Representative I
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Handles tier two member inquiries over the phone and via eForm for CEFCU's Insured Money Market Account (IMMA) and three Checking programs: Checking, Dividend Checking, and Second Chance Checking. Directs and manages tier two member service functions for CEFCU's card programs: Credit Card, Debit Card, and Gift Card. Prioritizes member security while reporting account fraud and dispute notifications to the Card Risk/Accounting team in accordance with Regulation E. Utilizes the Debit Card Approval System (DBT) to perform ATM and/or Purchase Limit increases while making proper judgement calls for exceptions needed outside of the automated decisioning system. Evaluates and responds to transaction denials, merchant declines/referrals, and payment posting errors using multiple third party processing systems. Performs related account maintenance on Host, card processor, network, and check vendor systems. Maintains a proper knowledge level of CEFCU products and services received through multiple delivery channels. Hours: Monday - Friday 7:30 a.m. - 6:00 p.m. Saturday 9:00 a.m. - 3:00 p.m.. HWFH once fully trained. Required: High school diploma or equivalent. Ability to learn Excel, Word, Outlook, CEFCU Mainframe applications and apply at a proficient level within 10 week training period. Ability to learn vendor applications and apply at a proficient level within 10 week training period. Ability to resolve conflict, think critically, and respond appropriately to members in heightened emotional states. Preferred: Prior experience in technical environment. Experience in Card Services Department or a thorough, commensurate knowledge of department functions, procedures, policies, and associated Checking and card programs. Good writing skills and proven ability to manage complex projects within deadlines. Knowledge of Regulation D, E, Z and CC, credit/debit and Electronic Funds Transfer (EFT) network rules and regulations, and Electronic Funds Transfer Act (EFTA)/Uniform Commercial Code (UCC) laws. Applicable college business courses (Accounting, Business Math, Business Finance, Law Business Communications, Economics and basic Credit or related classes). Summary Pay Range The pay range for this position is $18.11 - $21.28. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan - Pension Defined Contribution Plan - 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$18.1-21.3 hourly Auto-Apply 5d agoConsumer Loan Processor (Previous Financial Experience Not Required)
Healthcare Associates Credit Union
Healthcare Associates Credit Union job in Lisle, IL
Job Description Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions. Consumer Loan Processor - Immediate Opening - 35 Hour Work Week Salary Range: $23.21-$27.85/hr (Actual compensation will be determined using factors such as experience, skills & knowledge) 35-hour work week 4 weeks of paid time off Federal holidays off No working nights or weekends Opportunity for quarterly incentives Full benefits package 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay) If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required). We take care of you so you can take care of our members! This role focuses on identifying each member's financial needs and recommending appropriate solutions. It includes handling initial loan application steps, processing and funding approved loans, and tracking some post-loan activities. Strong customer service and attention to detail are essential. About the Organization: We are a full-service, credit union serving members of various Health Care organizations. About the Position: This position is responsible for helping our members achieve their financial goals by providing initial member contact, preparation of consumer loan applications for decision, funding the loan, disbursing the proceeds, and after-booking tracking. Key Responsibilities: Loan Application Screening Confirm membership eligibility Ensure application details are complete and accurate Match loan type to purpose and collateral Pull credit reports and assess applicant qualifications Gather required documents (e.g., paystubs, insurance, purchase orders) Loan Processing and Disbursement Review loan conditions and verify accuracy in system (Symitar) Prepare and send loan documents for signature Disburse funds and confirm repayment methods Assemble and deliver loan packages to members Scan and track required documentation Member & Staff Service Provide professional support via phone, email, and in person Assist members with the loan process Cross-sell credit union products and services Explain loan decisions and procedures Help resolve basic account issues and process transfers Loan Auditing Review loan setup for accuracy (term, payment, method) Proofread loan documents and organize scan packages Post-Booking Tracking Manage vehicle title documentation and lien placement Release titles and update accounts for paid-off loans Scan and maintain loan documents Track insurance coverage and follow up as needed General Support Handle departmental mail and internal emails File documents, process billing notices Assist with various administrative tasks Core Competencies Quality & Accuracy: Pays close attention to detail, meets deadlines, and maintains data integrity. Decision Making: Uses relevant information to make informed, objective decisions. Transaction Processing: Handles tasks accurately and in a timely manner. Productivity: Maintains consistent output while following policies and procedures. Knowledge, Skills and Abilities: Friendly, professional, and organized Excellent communication and problem-solving skills Comfortable with Microsoft Word and Excel Able to work under pressure with accuracy Performs basic math with precision Maintains confidentiality and professionalism Qualifications: High school diploma or equivalent Financial institution experience preferred Typing speed of at least 30 wpm NMLS certification required or ability to obtain within 60 days HACU is an Equal Opportunity Employer This is an onsite position Job Posted by ApplicantPro$23.2-27.9 hourly 10d agoContact Center Representative (Financial Services/Customer Service)
Healthcare Associates Credit Union
Healthcare Associates Credit Union job in Lisle, IL
Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions. We're looking for a Contact Center Representative to be the welcoming voice of HACU-the first point of contact and a lasting impression for our valued members. Why You'll Love Working With Us: Competitive Pay: $23.21 - $27.85/hr (based on experience, skills & knowledge) Work-Life Balance: 35-hour work week Generous Time Off: 4 weeks of paid time off + all federal holidays off Robust Benefits Package: Medical, dental, vision & more Retirement Support: 401(k) with up to 4.5% match plus 4% employer contribution A Team That Feels Like Family: Supportive, collaborative, and purpose-driven culture What You'll Be Doing: Be the first voice our members hear-offering warmth, professionalism, and a can-do attitude Help members manage accounts, loans, online banking, and other services Answer questions, solve issues, and educate members about products and promotions Identify opportunities to recommend tailored solutions that meet each member's financial needs Work closely with your team to achieve service and sales goals Embody our service promise: Respect, empathy, and ownership in every interaction What You'll Bring: High School Diploma or equivalent Customer/Member Service experience - preferably in a Financial Institution setting but not required Meet monthly sales goals Loan processing experience preferred, but not required IRA experience preferred, but not required Excellent communication skills both verbal and written Ability to work well under pressure and multitask Enjoy problem solving and interaction with members Excellent interpersonal skills Strong phone etiquette, pleasant voice and demeanor Type 20-30 words per minute a plus Team oriented Why This Role Matters: At HACU, we believe that financial health is a key part of overall well-being. As a Contact Center Representative, you'll play a vital role in helping our members navigate life's financial journeys with confidence and care. If you're ready to make an impact and grow your career with a credit union that truly puts people first-we'd love to meet you. Apply today and help our members "Bank Healthy." This is an onsite position. HACU is proud to be an Equal Opportunity Employer.$23.2-27.9 hourly 23d agoCSR Information
Cefcu
Peoria, IL job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Maintains a member-oriented focus and professionally resolves member inquires via phone in a fast-pace, high volume environment. Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Contact Center, Corporate Balanced Scorecards and Business Plans. Maintains and utilizes knowledge of CEFCU products, services, policies, procedures and Rules and Regulations governing financial institutions. Mitigates fraud and protects member information by following security protocols and communicates fraudulent attempts to front-line staff and Fraud Prevention. Processes the opening and closing of member accounts. Provides front-line support with transition of service, policies, notifications, system outages, mergers, product/system conversion, product/service enhancements and other member affecting situations. Supports Marketing Initiatives through planning, coordinating and measuring the success of department promotions. Meets defined performance expectations. Hours: Monday - Friday 7:30 a.m. - 6:00 p.m. Saturday 9:00 a.m. - 3:00 p.m. 100% WFH after successful completion of training. Note: Core hours may change, and overtime hours may be required to meet business needs. Saturdays are required, with a day off during the week is required. Flexibility in scheduling is required. Required: High school diploma or equivalent. Ability to learn and work in a fast paced, structured and continuously changing environment. High level of dependability. Basic operations and knowledge of Microsoft Word and Excel. Exceptional communication skills. Attention to detail and quality. Proven relationship building and needs based sales skills. Preferred: CEFCU experience and a thorough knowledge of CEFCU products and services. Call Center/Customer Service experience. Strong judgement, decision making and analytical skills. Resilient and able to resolve conflict. Ability to navigate multiple communication systems and multi task. Ability to create professional written content/email. Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions. Bilingual-Spanish and English. Applicable college courses or commensurate experience. Summary Pay Range The pay range for this position is $18.11 - $21.28. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan - Pension Defined Contribution Plan - 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$18.1-21.3 hourly Auto-Apply 25d agoCSR Information
Citizens Equity First Credit Union
Illinois job
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Maintains a member-oriented focus and professionally resolves member inquires via phone in a fast-pace, high volume environment. Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Contact Center, Corporate Balanced Scorecards and Business Plans. Maintains and utilizes knowledge of CEFCU products, services, policies, procedures and Rules and Regulations governing financial institutions. Mitigates fraud and protects member information by following security protocols and communicates fraudulent attempts to front-line staff and Fraud Prevention. Processes the opening and closing of member accounts. Provides front-line support with transition of service, policies, notifications, system outages, mergers, product/system conversion, product/service enhancements and other member affecting situations. Supports Marketing Initiatives through planning, coordinating and measuring the success of department promotions. Meets defined performance expectations. Hours: Monday - Friday 7:30 a.m. - 6:00 p.m. Saturday 9:00 a.m. - 3:00 p.m. 100% WFH after successful completion of training. Note: Core hours may change, and overtime hours may be required to meet business needs. Saturdays are required, with a day off during the week is required. Flexibility in scheduling is required. Required: High school diploma or equivalent. Ability to learn and work in a fast paced, structured and continuously changing environment. High level of dependability. Basic operations and knowledge of Microsoft Word and Excel. Exceptional communication skills. Attention to detail and quality. Proven relationship building and needs based sales skills. Preferred: CEFCU experience and a thorough knowledge of CEFCU products and services. Call Center/Customer Service experience. Strong judgement, decision making and analytical skills. Resilient and able to resolve conflict. Ability to navigate multiple communication systems and multi task. Ability to create professional written content/email. Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions. Bilingual-Spanish and English. Applicable college courses or commensurate experience. Summary Pay Range The pay range for this position is $18.11 - $21.28. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU. Benefits Financial Merit-based raises Health and Welfare Generous paid time off (Holiday, Personal or Sick Time, Vacation) Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP) Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account) Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan) Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan - Pension Defined Contribution Plan - 401K Additional Benefits Employee Assistance Program Tuition reimbursement Career growth through internal job postings Management Development Program: formal mentoring and training Opportunities to help improve and build the CEFCU of tomorrow through process teams Opportunities to personally contribute to corporate financial literacy and community initiatives Casual days to support local charities Employee discounts on entertainment, cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and wellness program It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.$18.1-21.3 hourly Auto-Apply 4d ago
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HealthCare Associates Credit Union may also be known as or be related to HealthCare Associates Credit Union and Healthcare Associates Credit Union.