Fitness Program Manager (Temporary)
Springfield, MA jobs
HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.
**About the role**
We're excited to offer a **full-time, temporary opportunity** for an enthusiastic, entry-level **Fitness Program Manager** at our client site in **Springfield, MA** . This role is perfect for someone eager to gain hands-on management experience in the dynamic world of **corporate fitness** . If you're ready to grow your career and make a meaningful impact, we'd love to hear from you!
Responsible for managing and directing all operational aspects of an on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Also responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training, and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports.
**Full-time, temporary:** 40 hours/week, starting approximately mid-December 2025 through mid March, 2026. Dates subject to change. May start in part-time capacity for training purposes.
**Schedule:** M-F, combination of opening and midday shifts between the hours of 5:45a - 5p
**Location:** M-Th this role reports onsite to our client site in Springfield, MA. Fridays are remote/work from home. *Subject to change based on client needs.
**What you will be doing:**
+ Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.
+ Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
+ May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status.
+ Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
+ Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
+ Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.
+ Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.
+ Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
+ In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.
+ Other duties as needed/assigned.
**Minimum Requirements**
+ Bachelor's degree or higher in Exercise Science, Health Promotion, Kinesiology or related degree.
+ 2+ years' related industry experience.
+ Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. ( **Note:** certification must have an in-person component and not 100% online/OSHA compliant).
+ Ability to lead, manage and operate a fitness center.
+ Strong interpersonal and customer service skills including the ability to motivate others.
+ Ability to effectively organize and prioritize work demands.
+ Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.
+ Applicants must meet hiring requirements including but not limited to pre-employment drug test.
Compensation: $23 - $28/Hour. Pay is dependent on experience and qualifications. Additional commission opportunities for someone with an industry recognized and HealthFitness approved Personal Trainer certification.
Brand: HealthFitness
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.
Patient Accounting Lead
Remote
The Team lead for Patient Accounting primary role is to oversee and support the work of Patient Account Specialists. This individual is responsible for collaborating efforts with team members to resolve complex accounts and questions. This position serves as a day-to-day resource for the Specialists, and will report to Supervisors/Managers any issues that need resolved to help facilitate claim adjudication, and improve workflows.
Job Requirements:
High School Diploma or GED Degree or GED (Required)
3 - 4 years experience in related field (Required)
Must be able to problem solve claim and payer issues Leadership qualities to direct the day to day workflows for the staff
Other ICD-9, ICD-10, and CPT terminology Required
Job Responsibilities:
Oversees the daily operations of the patient accounts department, ensuring efficient and accurate processing of all transactions, this may include all or some of the following processes: patient billing, collections, posting of all incoming payments and denials to correct patient accounts.
Provides guidance, training, and support to ensure high-quality service and compliance with organizational policies. Identifies areas for process improvement and implement changes to enhance efficiency and effectiveness within the department. Ensures any process improvements are documented and shared.
Consistently meets monthly productivity and quality goals set by individual department.
Acts as a role model for professional conduct, consistently adhering to the TriHealth Way of Serving, Always Behaviors, and Trihealth policies.
Performs additional responsibilities as directed by the supervisor to provide support and assistance to the team, this may include all or some of the following tasks: leading team huddles, rounding with team members, preparing and analyzing reports to ensure team members are following policies and procedures with billing practices, group and 1:1 training, and conducting quality reviews).
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Frequently
Hearing: Other Sounds -
Interpersonal Communication - Frequently
Kneeling - Rarely
Lifting Lifting 50+ Lbs. - Rarely
Lifting Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Occasionally
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplySocial Worker II (North)
Remote
Assess the psychosocial needs of the patient and family to develop, communicate, and implement an effective and comprehensive plan for psychosocial interventions and complex discharges, included but not limited to readmissions in the high risk population. Is a resource regarding social systems, institutions, and behavioral and relationship patterns. Can skillfully apply the appropriate interventions to meet the needs of the patient and family. Collaborates with the multidisciplinary team to ensure effective, efficient, appropriate care in order to optimize the health status and assure a smooth transition between levels of care for patients served. Provides education and expertise to promote the practice and profession of social work within the hospital. Serves on specialty areas within the hospital that require a MSW for regulatory or grant funding requirements.
Job Requirements:
Master's Degree in Social Science or Social Work (Required)
Up to 1 year Clinical Healthcare, Community Social Work (Required)
Computer literate.
Grief and bereavement counseling, alcohol and drug intervention, and support for victims of abuse, neglect, and violence.
Payer rules for reimbursement and community resources for underserved.
Social Worker Licensed Social Worker Required
Job Responsibilities:
Applies root cause analysis to readmissions and works with the health care team, patient, and family to resolve the issues.
Communicates (verbally and written) and collaborates with the multidisciplinary team to advise of the plan and patient response to the plan. Counsels other caregivers on techniques for effective psychosocial intervention and communication.
Develops and implements plan of care based on assessment including counseling or crisis intervention, and facilitates linkages to community resources and services. Revises plan based on patient and family response.
Promotes the profession of social work by providing formal education and teaching rounds; serves as a resource & preceptor for new staff. Provides on call services according to departmental policy including timely response and appropriate follow up.
Responds to referrals and assesses the psychosocial and complex discharge needs of patients and families using data from the medical record, patient, multidisciplinary team, family, and other available resources.
Working Conditions:
Bending -
Climbing - Occasionally
Concentrating -
Continuous Learning -
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication -
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading -
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning -
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyUltrasonographer II - Women's Health
Remote
This position may exist in physician imaging departments or in the perinatal specialty area and works under the general direction of the physician and/or supervision of the manager or supervisor. The ultrasonographer demonstrates competencies in a combination of OB/GYN, prostate, body, abdominal and head/neck ultrasound, performing ultrasound examinations in accordance with ACR guidelines and protocols. In the perinatal specialty, demonstrates competencies in a variety of OB procedures, performing ultrasound examinations in accordance with AIUM guidelines and protocols. In all areas, the ultrasonographer is responsible for performing quality ultrasound exams, maintaining accurate records and documenting in the EMR, maintaining a cooperative relationship with interdepartmental team members, quality assurance/quality control, working effectively with patients and families to provide patient care, complies with infection prevention procedures, student education, orientation of new employees, ensures operation of ultrasound equipment by adhering to standard operating procedures and by troubleshooting and reporting malfunctions to leadership, assists clerical staff in the maintenance of records and files, maintains safe, secure, and healthy work environment by following and enforcing standards and procedures, updates job knowledge by participating in educational opportunities, and other duties as assigned. Travel to additional locations may be required. This position is required RDMS in the appropriate field and must meet the minimum continuing education requirements of the registry and ACR/AIUM as appropriate.
Job Requirements:
Associate's Degree in Allied Health
Graduate of an approved technical, professional, or vocational program
Registered Diagnostic Medical Sonographer (RDMS), or ARRT (US)
Basic Life Support for Healthcare Providers (BLS)
Experience Clinical Allied Health
Job Responsibilities:
Maintains accurate records through the completion of all paperwork. Work is completed before submitting.
Provides for patient, family, and staff comfort and care prior to, during, and after a procedure. Recognizes and responds appropriately to emergent situations.
remove
Demonstrates organizational and communication skills to promote the well-being of the department. Maintains a cooperative relationship with interdepartmental team members.
Demonstrates competency through ongoing CBE's. Demonstrates knowledge of equipment and its operating procedures through CBE's. Selects proper imaging protocols and follows departmental procedures.
Demonstrates ability to consistently produce and evaluate diagnostic sonograms for radiologic interpretation
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Frequently
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Rarely
Lifting
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Frequently
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Thinking/Reasoning - Frequently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplySupervisor Central Sterile Processing
Remote
Join a team where leadership is more than a title-it's a commitment to excellence. At TriHealth, our leaders are the driving force behind a culture rooted in safety, service, and high performance. Through intentional behaviors and proven leadership tactics, we empower our teams to achieve strategic goals across quality, service, growth, culture, and finance. If you're passionate about inspiring others, fostering transformation, and building organizational talent, this is your opportunity to lead with purpose and make a lasting impact.
Job Overview:
Under the direction of the department manager/director, this position has responsibility to supervise daily operations of the department or area. This accountability encompasses: operations or patient care outcomes as applicable, service excellence, human resource issues, fiscal management, quality improvement compliance, and communication. Emphasis should be placed on creating a positive environment that fosters professional growth and retention.
Hours:
Full time, second shift
Job Requirements:
Bachelor's Degree
Equivalent experience accepted in lieu of degree
2-3 years experience Progressive Leadership Operating Room Experience (RN, Surgical Technician, Surgical Assistant/First Assistant)
Job Responsibilities:
Serves as a resource for equipment and instrumentation. Assists in the maintenance of a master equipment and instrument list. Identifies the equipment and instrumentation needs of varied patient populations served and acts to ensure that equipment is in
Assists in the coordination of hospital wide Central Sterile Service Department activities with overall objectives of providing services as assigned.
Assists in ensuring sterility of processed items released by the department by monitoring sterilization practices, assisting in policy formation, and enforcing regulatory and professional standards. Assisst in development of monitoring for and reportings
Assists in establishing and conducting training and educational offerings to CSP tech and leads.
Reports all unique incidences to the Director of perioperative Services and through Quantro's safety system. Ensures policies are adhered to and assists in keeping policies updated and reflect current standards.
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting 11-50 Lbs - Frequently
Pulling - Frequently
Pushing - Frequently
Reaching - Frequently
Sitting - Occasionally
Standing - Frequently
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
Leadership Performance Standards
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly
Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
Auto-ApplySpecialty Team Lead Registered Nurse - Peds
Remote
This position directly supports and mentors the applicable clinical employees in the facility according to the strategic imperatives outlined by the specialty practice. This position also assists with the direct and indirect care of patients through the office experience and/or through call triage. This position will perform all office procedures, ordered by the providers that fall outside the scope of medical assisting. This position will assist with clinical staff training, quality audits, and participate in the organization and management of the office. In the event an RN from a physician practice works in an inpatient area, s/he will have the capability to write verbal orders, enter orders, and pend access notes, and will be required to attend physician THC training.
Job Requirements:
Graduate of an approved technical, professional ,or vocational program in Nursing
Registered Nurse
Current Ohio licensure
3-4 years experience in Nursing Emergency nursing, Urgent care, Physician practice and/or Clinic-based nursing
Job Responsibilities:
Works out the plan of care with patient and family based on physician assessments. Position may require teaching and counseling skills.
Documents thoroughly, and maintains high level of organization.
Consults with physician/patient as concerns or problems occur. Communicates with MD/PA/NP to make sure all orders are carried through.
Prepares all new patient charts and updates existing charts to include: referring physician notes, all diagnostic workups ( pathology, scans, etc.). Enters new patient info into EMR.
Prepares for daily office visits which includes ordering all labs, monitor perimeters for growth factors and all diagnostics work up by making sure all info is in the EMR.
Coordinates and obtains prior authorizations, insurance approvals and financial assistance if necessary for IV and oral medications.
As a lead, assists with the oversight of all primary nurses including providing input to staffing and job performance. Attends management meetings and conveys concerns and/or changes in practice policies and procedures to primary nurses, PA and NP.
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Occasionally
Lifting
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyMaintenance Mechanic III
Remote
Under the direction of the Supervisor, this position directly responsible for the maintenance and upkeep of the Hospital buildings, facilities and equipment at the "expert", "master craftsman", or "specialist" level in one of the building trades. Must be familiar with and reasonably proficient in the other trades. Provides technical direction/advice to helpers/workers/mechanics on maintenance operations. Assists Supervisor in determining optimal maintenance and operations methods. Must be able to work with little or no direct supervision as employee is solely responsible for ascertaining what maintenance or repair is required, determining its priority and responding appropriately. Customer Service orientation is mandatory.
Hours: Full time, day shift
Job Requirements:
Associate's Degree (Required)
3 - 4 years experience in a related field (Required)
Mechanical / electrical background including familiarity with repair and maintenance tools and terms
Ability to read and interpret blueprints and technical manuals
Equivalent relevant experience is acceptable in lieu of minimum education.
Job Responsibilities:
Completes paperwork associated with Work Orders and turns in on time. Files Incidents Reports and notes critical turnover in Maintenance Redbook.
Completes work orders, scheduled and un-scheduled, within the time constraints allowed for each type of work order
Maintains a neat, organized work place, including but not limited to assigned mechanical and electrical rooms. Maintains proper parts level inventories in his/her assigned areas. Appears professional in dress and appearance in work area.
Uses proper techniques and personal protective equipment so as to perform work in a safe efficient manner.
Uses technical ability to complete work request, scheduled and un-scheduled in a professional, thorough manner.
Working Conditions:
Bending - Occasionally
Climbing - Occasionally
Concentrating - Frequently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting Lifting 50+ Lbs. - Frequently
Lifting Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Frequently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyPatient Catering Associate
Remote
This position has a variation of hours consisting of 3p-9pm and 12-830p shifts with every other weekend rotation.
This position is responsible for patient meal service, menu selections, process menus, tray assembly, tray delivery and pick up, disassembling of dirty trays, food preparation, special requests and needs, in- between meal food delivery, cleanliness of trayline stations and equipment, and restocking trayline . This position also communicates and addresses patient food issues/concerns and needs to area dietitian and nutrition supervisor, and assists dietitian with fluid intakes, etc. This position needs to be familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations, food/allergy and is responsible for quality service reflected in internal or external patient satisfaction survey results on assigned unit The tasks outlined above may not be exclusive to one task and other daily tasks may be asked to be performed by your reporting manager. Job routines which include times of specific daily tasks will be provided.
Job Requirements:
High School Diploma or GED Equivalent relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education (Required)
1 - 2 years experience in a related field (Required)
Able to read and perform basic math calculations, reading and writing skills
Job Responsibilities:
Works assigned area always keeping Service Excellence And customer service a priority.
Performs all assigned tasks accurately, willingly, and on time
Follows all sanitation procedures per HAACP standards
Build and deliver patient trays and ensure all safety processes are being adhered to when completing task
Working Conditions:
Bending -
Climbing - Rarely
Concentrating -
Continuous Learning -
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication -
Kneeling - Rarely
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplySupply & Dist-Equipment Sterilization Tech - Optional
Remote
EQUIPMENT STERILIZATION - OPTIONAL NIGHTS
GOOD SAM HOSPITAL
This position is capable of operating multiple computer system and handheld computers that pertains to specific operational aspects of the Logistics Management Department, and covering all areas pertaining to Supply Chain Management. Also responsible for inventorying and distribution of supply's for all areas of the Hospital. Must be able communicate with customers to resolve issues. Acts as a resource person to customers and staff regarding supply and inventory issues. Trained to assist in Code Blue calls including CPR at specific sites, and be responsible for the handling/transporting of medication.
Job Requirements:
High School Diploma or GED Degree (Required)
3 - 4 years experience in a related field (Required)
Computer literate
Basic Life Support (BLS) Required
Job Responsibilities:
Act as a resource person to customers and staff regarding supply, equipment, and inventory issues.
Capable of operating multiple computer systems that pertain to specific operational aspects of the Logistics Management Department.
Must be able to communicate with customers to resolve problems.
Must pay close attention to all aspects of job duties pertaining to supply chain management.
Transport patient care equipment and supplies to and from various destinations, observing specific department policies and procedures.
Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading -
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyLead Application Engineer - Ambulatory EpicCare (REMOTE)
Remote
Job Overview: Under the general supervision and direction of the Manager of IT Applications (Community Connect), this position performs high level technical systems analysis and programming in one or more specialized phases of applications. Also is delegated the responsibility and accountability of managing the application portion of projects from concept to completion. Prepares detailed specifications from which programs will be written. Responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. Persons in this position are responsible for program design, coding, testing, debugging and documentation. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. This position is also accountable for application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization. Scope includes defining and understanding specification, preparing request for proposals, and participating in system acquisition process and implementation. Serves as an example and facilitator to other team members. This is a remote position that requires the team member to live within a 2.5 hour commute radius of Greater Cincinnati This role includes an on call rotation Job Requirements: Bachelor's Degree in Information Systems Other relevant fields of study Equivalent experience accepted in lieu of degree Flexible/adaptable learning and understanding new technologies Proven analytical and problem-solving abilities Ability to work both independently and in a team-oriented, collaborative environment Execute tasks in a high-pressure environment 4-5 years experience in a related field Epic certified in Ambulatory Job Responsibilities: Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary. Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance. Other Job-Related Information: On-call is expected in this position, per the Information Systems On-Call policy Working Conditions: Climbing - Rarely Concentrating - Frequently Continous Learning - Consistently Hearing: Conversation - Consistently Interpersonal Communication - Frequently Kneeling - Rarely Lifting
Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Rarely Pushing - Rarely Reaching - Rarely Reading - Frequently Sitting - Frequently Standing - Occasionally Stooping - Rarely Thinking/Reasoning - Consistently Use of Hands - Frequently Color Vision - Rarely Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… * Welcome everyone by making eye contact, greeting with a smile, and saying "hello" * Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist * Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… * Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met * Offer patients and guests priority when waiting (lines, elevators) * Work on improving quality, safety, and service Respect: ALWAYS… * Respect cultural and spiritual differences and honor individual preferences. * Respect everyone's opinion and contribution, regardless of title/role. * Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… * Value the time of others by striving to be on time, prepared and actively participating. * Pick up trash, ensuring the physical environment is clean and safe. * Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… * Acknowledge wins and frequently thank team members and others for contributions. * Show courtesy and compassion with customers, team members and the community
Full-time Day, 36 hours/week, at Good Samaritan Hospital, great benefits including paid time off! Requires 2 weeks of paid required full-time day training. Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Internally working with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department. Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs.
Job Requirements:
High School Degree or GED
Experience in fast paced customer driven environment Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken
1-2 years experience Customer Service
Job Responsibilities:
Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
Meets departmental targets for accuracy and avoiding critical errors.
Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise.
Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
Other job-related information:
Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12- hour shifts, weekends, rotation of on-call.
Working Conditions:
Bending - Consistently
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Consistently
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Consistently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyHistology Technician Registered
Remote
About Us:
TriHealth is a leading healthcare provider committed to delivering exceptional patient care and fostering a collaborative, innovative work environment. We pride ourselves on our dedication to patient well-being and our supportive team culture.
Work hours and Benefits eligibility:
This position is scheduled for at least 24 hours biweekly and does not qualify for benefits under TriHealth's current policy.
PRN
Night shift
No weekend or holiday commitment
Location: Good Samaritan Hospital, 375 Dixmyth Avenue, Cincinnati, OH 45220
Job Requirements:
Associate's degree (equivalent experience accepted in lieu of degree)
American Society of Clinical Pathologists (ASCP) certification or registry eligible
Capable of performing special stains procedures, immunohistochemistry procedures, and frozen section microtomy
Experience of histology bench procedures (all) and mastery of annual competencies
Job Overview:
Responsible for embedding, cutting, staining and cover slipping surgical and autopsy specimens. Must be capable of performing special staining procedures, immunohistochemistry procedures and frozen section microtome and demonstrate competencies annually. Responsible for proper and timely preparation of all stains, reagents and fixatives necessary for proper and adequate preparation of histology specimens and slides. Also responsible for the quality performance of all duties performed in the Histology Laboratory, maintaining accurate records, student education, orientation of new employees, quality control and assurance, care of equipment and other duties as assigned.
Job Responsibilities:
Prioritize, organize, and handle the quantity of work
Ensure accuracy, quality, and completeness of work
Manage complex assignments
Utilize judgment and problem-solving skills
Maintain overall procedure knowledge and quality assurance documentation
Working Conditions:
Climbing - Rarely
Hearing (conversation and other sounds) - Frequently
Kneeling - Rarely
Lifting (50+ lbs.) - Rarely; (
Pulling, Pushing, Reaching - Occasionally
Sitting - Occasionally
Standing, Walking - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity (Far) - Frequently; (Near) - Consistently
Why TriHealth:
At TriHealth, we believe in investing in our employees. We offer:
Competitive salary and benefits package
Opportunities for professional development and growth
A supportive and inclusive work environment
State-of-the-art facilities and resources
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Job keywords:
Surgical Specimens, Autopsy Specimens, Special Staining Procedures, Immunohistochemistry, Frozen Section Microtome, Stain Preparation, Reagent Preparation, Fixative Preparation, Histology Specimens, Slide Preparation, Laboratory Equipment, ASCP Certification, Clinical Pathologists, Special Stains, Microtomy, Histology Bench, Laboratory Competencies, Histotechnologist, Histotechnician
Auto-ApplyPatient Ambassador Food and Nutrition
Remote
Full-time, shift varies, Bethesda North Hospital, Montgomery, great benefits!
Leading and monitoring targeted patient experience improvement initiatives with the assigned Food and Nutrition Department. Collaborates with and actively reports to Food and Nutrition associates, providers and staff to develop and implement strategies to assist in improving the food and nutrition experience. Serves as a visible and enthusiastic champion in providing day to day leadership in implementing patient experience improvement initiatives for Food and Nutrition. Serving as a key driver in implementing the improvement plan, serving as a highly visible coach to patient services, and front line staff. Synthesizes patient experience performance and feedback from a variety of sources, and identifies challenges and barriers to improvement in order to create appropriate interventions and provide support to achieve patient experience improvement goals. Be a support person to the FANS staff and build positive relationships in order to drive positive change. Manage complaint and grievance log as well as trend for improvements. Requires critical thinking skills, detail oriented with decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be flexible with work location assignments.
Job Requirements:
High School Diploma or GED Diploma or GED. Equivalent relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education. (Required)
1 - 2 years experience (Required)
3 - 4 years experience in customer service, conflict resolution and compasionate patient/guest interaction (Required)
Customer service
Conflict resolution and compasionate patient/guest interaction
Job Responsibilities:
Completes all assigned tasks as outlined in the ambassador job description and routine. Utilizes Epic and Cbord when taking patient orders to verify patient preferences, diets, allergens and assigning delivery times. Ensures to read and follow all Epic and Cbord notes relative to patient diets. Verify and visit all patients assigned Assist Choice to ensure they have menu choices selected. Resolve any issues or concerns the patient may have in regard to their diets. Communicate with a manager, nurse, and/or dietitian as necessary. Document any patient preferences or concerns/issues in Cbord.
Teamwork and flexibility. Is flexible to meet department needs when operational adjustments are necessary. Mentors' and coaches' new employees when relevant to assigned position and/or duties.
Works assigned area always keeping service excellence and customer service a priority. Provide prompt courteous and friendly service that exemplifies our commitment to service excellence. Communicates efficiently, effectively and pleasantly with customers, managers and fellow employees as well as having a positive attitude when at work. Always demonstrates The TriHealth Way of Serving/Always Behaviors as previously reviewed, committed and signed by you. Utilizes AIDET plus promise when communicating with the patients. Uses the HEARD service recovery model when addressing patient complaints.
Other Related Information:
Establishes goals and assists in implementation of patient food services needs based upon medical direction, patient population and contract. Informs, coaches, and assists development of patient experience goals. Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies. Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay. Ensures patient services staff assists in achieving stated patient satisfaction goals. Follows facility, department, and Company safety policies and procedures to include occurrence reporting. Participates and attends all departmental meetings, staff development, and professional programs, as appropriate. Performs other tasks that may be assigned.
Working Conditions:
Bending -
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Occasionally
Hearing: Conversation - Consistently
Hearing: Other Sounds -
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Frequently
Pushing - Frequently
Reaching - Frequently
Reading - Consistently
Sitting - Rarely
Standing - Frequently
Stooping - Frequently
Talking -
Thinking/Reasoning - Consistently
Use of Hands -
Color Vision - Consistently
Visual Acuity: Far -
Visual Acuity: Near -
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-Apply
Part-time, shift varies, Bethesda North, Montgomery, great benefits and paid time off!
Under direct supervision of Chef, assists Chef in preparation and presentations of foods for patients, employees, visitors and special functions. Assists in the overall sanitation of kitchen equipment.
Job Requirements:
High School Diploma or GED Equivalent relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education.” (Required)
Quantity food service preparation
Job Responsibilities:
Is proactive in regularly cleaning assigned areas. On a daily basis, maintains the cleanliness, safety, sanitation and HACCP standards.
Consistently finishes daily paperwork as assigned per position, i.e. cleaning lists, specials list, temperature charts, cooler logs, invoices
Completes tasks as assigned within given timeframes. Work volume is maintained or exceeded compared to normal output. Able to prepare necessary volumes of food in time constraints. Good cooking techniques, proper use of equipment, able to utilize recipes, able to prepare modified texture and modified fat/salt food accurately and flavorfully.
Provides rotational job ability, cross-training and improving skills needed for optimal job performance. Works other positions in the production area. Knowledge of other staff responsibilities.
Communicates and actively works with employees, managers & supervisors to fix departmental problems. Proactive in resolving internal issues and bringing them to managers attention. Keeps manager well informed of any issues that are unresolved issues. Actively communicates and works well with other employees to meet the end goal of better serving the patients and customers.
Working Conditions:
Bending -
Climbing - Occasionally
Concentrating -
Continuous Learning -
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication -
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Frequently
Lifting
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading -
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning -
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyStna Hospice of Cincinnati Field Team
Remote
The primary role of the STNA is to provide direct patient care to Hospice of Cincinnati patients under the direction of a registered nurse. The STNA will assist with, and/or perform, basic activities of daily living, including bathing, feeding, assistance with ambulation, etc., and the STNA will serve as a provider of companionship and emotional support, even during times of crisis. The position is responsible for knowing safety policies and following approved procedures.
Job Requirements:
2 years High School Education in General Studies
Age 17 with work permit
Successful completion of Home Heath Aide competency skills checklist as required by Medicare regulations during orientation including Basic Life Support for Healthcare Providers (BLS)
STNA Certification OR Completion of Nursing Student Clinical Training is required OR May consider applicants interested in successful completion of STNA program upon hire
Clinical and customer service experience
Job Responsibilities:
Performs basic patient care tasks under supervision of a nurse, including bathing, feeding, assistance with ambulation, provider of companionship and emotional support, even during times of crisis; follows regulatory and organizational processes and practices to promote a safe clinical environment
Communicates effectively with the patient's interdisciplinary team, including patient and patient family members
Performs basic cleaning duties in and around patients' immediate living areas
Performs equipment and supply related quality checks and reports problems/malfuctions appropriately. Restocks supplies as needed. Monitors supply rooms & reports missing supplies.
Complies with regulatory and organizational documentation requirements to ensure accurate reporting of clinical interactions and patient status; ability to demonstrate a basic understanding of technology for documentation purposes
Other Job-Related Information:
Working Conditions:
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Frequently
Lifting
Lifting 50+ Lbs - Consistently
Lifting 11-50 Lbs - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyUnit Coordinator - Observation Unit
Remote
Unit Coordinator - Part Time Days - Observation Unit - Bethesda North Hospital
This position performs clerical duties, including accurate transcription of physician orders in facilities not yet live on TriHealth Connect. This position requires the interpersonal skills to communicate with respect and compassion to customers; communicates information through various telecommunication devices and assists in coordinating patient flow.
Job Requirements:
High School Diploma or GED Degree or GED (Required)
Capable of operating office and clerical equipment Computer skills
Job Responsibilities:
Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.).
Demonstrates ability to appropriately respond to and prioritize work. Removes medications from the tube system and places in appropriate locked cabinet. Responds appropriately to emergency situations (i.e. Code Blue, Rapid Response Team, fire, Special Alert). Demonstrates knowledge/use of emergency systems, policies and procedures. Performs computer down time procedures according to unit/TriHealth guidelines.
Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Acknowledges need for self growth and accountability. Identifies areas for self improvement.
Maintains proficient knowledge of computer applications specific to unit/job (i.e. maintaining census, accurate scanning of documents, accurate transcription of physician orders in facilities not yet live on TriHealth Connect). Is knowledgeable of the function/operation of equipment specific to the role on the unit.
Working Conditions:
Bending -
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyClinical Supervisor- MSK
Remote
Provides oversight to the Northern Region of MSK (Interventional Pain and Spine/ Orthopedics/ PMR/ Podiatry)
This position is responsible for overseeing the daily coordination of provider and staff schedules for adult medicine and pediatrics. This includes, but is not limited to, the following: establishing positive working relationships with providers, facilitating staff schedules, staff education, and cross-training as appropriate, assisting with developing and critiquing workflows and promoting a professional and accountable culture of patient-centered care. The Clinical Supervisor will also work closely with other Administrative roles to promote the mission and values of TriHealth.
Job Requirements:
Graduate of an approved technical, professional, or vocational program in Allied Health; Business
Equivalent experience accepted in lieu of degree
Basic Life Support for Healthcare Providers (BLS)
Computer knowledge
EKG
Microsoft applications
1-2 years experience Clinical Allied Health
Job Responsibilities:
Facilitates the professional and clinical development of the clinical staff to strengthen skill levels and promote retention.
Creates a medical culture of accountability within a patient-centered system of care. Staff training includes following the quality protocols/measurements determined by TPEC and Compliance.
Coordinates and participates in the GHA Press Ganey initiatives for the center to develop and foster a culture of service excellence.
Establishes a successful working relationship with the providers who practice in the center.
Ensures that each staff member is cross-trained in one additional department/area.
Monitors compliance with the upkeep of a professional environment and federal and state regulations.
Other Job-Related Information:
Direct Report FTEs = 10-19
Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs - Rarely
Lifting
Visual Acuity: Far - Frequently
Leadership Performance Standards
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly
Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
Auto-ApplyAcute Care Tech I - Neuro Stepdown
Remote
Hours: Part-Time Day Shift (7a-7p) w/rotating weekends and holidays Up to a $1,250.00 sign on bonus
The 12ABD Neuroscience Intermediate Care unit at Good Samaritan Hospital is dedicated to providing specialized care for patients with neurological conditions. Our team cares for patients with a wide range of neuro-related diagnoses, including those recovering from anterior cervical discectomy and fusion (ACDF), lumbar laminectomies, strokes, head injuries, and spinal cord injuries. We also manage patients following ENT surgeries and those transitioning from the Neuroscience Intensive Care Unit (NSICU).
This 30-bed unit ensures each patient receives attentive and individualized care. A dedicated charge nurse also supports each shift to oversee patient care and assist the team as needed.
Job Overview:
Provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. May perform non-direct patient care activities as assigned, requested, or directed including but not limited to stocking and clerical activities.
Job Requirements:
2 years High School Education
Age 17 with work permit
Basic Life Support (BLS)
Reading and math ability appropriate to the position
Job Responsibilities:
Performs and documents basic patient care tasks under the direct supervision of an RN. Maintains competency of tasks in which the PCA has been trained. Completes assigned tasks within required timeframe. Seeks clarification from the nurse when in doubt about how to proceed.
Maintains a safe environment. Reports safety hazards to appropriate personnel. Completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards.
Communicates effectively with others. Shows respect to patients, families and co-workers. Reports patient related information in a timely manner. Reports problems in completing assignment/tasks in a timely manner to the appropriate person. Documents observations and tasks performed. Works in collaboration with all members of the health care team. Utilizes chain of command appropriately.
Performs supply, equipment, and environmental-related activities as required, and described in principal accountabilities. Recognizes, reports, and follows-up on issues with supply/equipment availability in a timely manner. Reports and follows through as per unit standard concerning equipment that is broken or malfunctioning. Assures equipment/supplies are readily available for use by next person.
Acknowledges need for self growth and accountability. Identifies area for self improvement. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes.
Other Job-Related Information:
Working Conditions:
Bending - Frequently
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Frequently
Lifting
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Freq
Color Vision - Occasionally
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-ApplyRadiology Technologist- Orthopedics
Remote
Part Time
Up to $6,000 Sign On Bonus
Under the direction of the Physician/Radiologist and the supervision of the manager or supervisor, radiologic technologist performs radiographic procedures to assist in the diagnosis of disease and injuries. This position is responsible for performing quality radiographic procedures as prescribed by a physician and in accordance with department policies and procedures, working effectively with patients and families to provide patient care, maintaining a cooperative relationship with interdepartmental team members, complies with infection prevention procedures, maintaining accurate records, radiation safety, student education, orientation of new employees, quality assurance, care of equipment, and other duties as assigned. Utilizes proper radiation protection devices and monitors x-ray equipment for proper function. At some locations: Admits and discharges patients, takes vital signs and patient history. At some locations administers health screens: EKGs, audiometric, vision, PFT, and drug screens, performs venipuncture, and administers injections under MD supervision. Actively participates in customer service areas and communicates with clients and patients to resolve client concerns and requests. Accepts responsibilities of other staff, including supervisor, in their absence or as required.
Job Requirements:
Associate's Degree or Diploma in Allied Health
Graduate of an approved technical, professional, or vocational program
Equivalent experience accepted in lieu of degree
American Registry of Radiologic Technologists (ARRT), Basic Life Support for Healthcare Providers (BLS), Radiologic Technologist, GXMO or ARRT and State License, or Doctor of Chiropractice license
Radiography equipment, Radiation Safety Practices, Knowledge of minor industrial injury care, light duty and BWC processes
Up to 1 year experience Clinical Allied Health medical/physician office setting
Job Responsibilities:
Completes All Trihealth and unit mandatory education requirements, Learn modules, and CEUs on time.
Demonstrates the ability to consistently produce and evaluate quality diagnostic exams for radiologic interpretation. Orients new team members to the department, regulations, and protocols. Maintains accurate records through the completion of all paperwork. Work is completed before submitting it.
Demonstrates ongoing CBE's. Demonstrates knowledge of equipment and its operating procedures through CBE's. Selects proper imaging protocols and follows departmental procedures. Performs required daily and monthly quality control procedures and assessments on all equipment prior to use. Determines need for corrective actions and continuous improvements.
Provides for patient, family, and staff comfort and care prior to, during, and after a procedure. Recognizes and responds appropriately to emergent situations.
Demonstrates organizational and communication skills to promote the well-being of the department. Maintains a cooperative relationship with interdepartmental team members.
Other Job-Related Information:
Working Conditions:
Bending - Frequently
Climbing - Rarely
Concentrating - Frequently
Continous Learning - Frequently
Hearing: Conversation - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs - Occasionally
Lifting 11-50 Lbs -Frequently
Pulling - Frequently
Pushing - Frequently
Reaching - Frequently
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Frequently
Thinking/Reasoning - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-Apply
Join TriHealth as a Phlebotomist! Are you committed to delivering accurate and compassionate care? In this role, you'll collect quality specimens from patients of all ages, support diagnostic testing, and serve as a vital liaison between the laboratory and our customers. You'll also assist with order entry, compliance documentation, and ensure smooth specimen processing. If you have strong attention to detail and a passion for patient service, we'd love to have you on our team!
Location: Good Samaritan Hospital at 375 Dixmyth Avenue, Cincinnati, OH 45220
Work Hours:
Part time, 56 hours biweekly
Day shift from 4:00 Am - 12:30 PM
Every other weekend and holidays rotation
Job Overview:
In-House: This position serves as a liaison for an extensive variety of laboratory customers. This position procures quality specimens from adult, geriatric, pediatric and infant patients for diagnostic testing according to CLIA, TJC and CAP guidelines and may perform EKG's on outpatients. This position makes/receives telephone calls to/from customers, gathers data required for service and billing, answers questions and resolves issues. This position also completes documentation to meet OIG compliance guidelines which includes accurate interpretation and transcription of physician orders and LIS/HIS order entry. This position may receive incoming specimens, enters patient demographics and test orders using LIS/HIS systems, labels specimens, and distributes them to the proper lab departments for testing.
Job Requirements:
High School Diploma or GED or GED (Required)
1 - 2 years of experience in Phlebotomy (Preferred)
Phlebotomy Trained Upon Hire Preferred
Job Responsibilities:
Ensure specimen integrity by obtaining patient identification, accurate data, collection and specimen collection
Documents all information as required in expected timeframes
Understands the importance of accuracy in all steps of the collection process and completes all work accurately and timely.
Takes on complex tasks when asked and takes initiative to take on tasks when need arises.
Completes work following processes and protocols for safety, confidentiality, and sample integrity
Working Conditions:
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting
Lifting 50+ Lbs. - Rarely
Lifting
Pulling - Occasionally
Pushing - Occasionally
Reaching - Consistently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Auto-Apply