Customer Engagement Specialist jobs at HealthStream - 228 jobs

Inspire health. Serve with compassion. Be the difference. Provides accurate and timely submission of claims for Prisma Health to various payer sources based on timely filing guidelines. Ensures specialty accounts are followed up on in a timely manner with increased focus on aged and high dollar accounts. Follows up and pursues identified payer variances after comparing expected to actual reimbursement received. Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials. Ensures payment amount(s) from insurance carriers are correct and posted to accounts. Reviews accounts after payment posting to determine if balance needs moved to secondary payer or patient liability. Knowledge of payers and provides support to other team members as needed. Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standards of Behavior and Compliance. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Works and processes the billing functions, including resolving the discharged not final billed/stop bill errors that prevented the account from billing, the resolution of claim edits in order to submit to claims clearinghouse for electronic submission. Processes the daily paper claims submissions for primary and secondary claims. Follows up on specialty accounts receivable (AR) accounts assigned to determine if the claim has been accepted and processed for payment or denied. Reviews claim rejections and re-bills accounts when appropriate. Effectively and timely identifies the root cause of non-payment denials and works with the insurance company, the patient and Prisma Health departments to find resolution to claim denials, making all necessary claim and account corrections to ensure the full reimbursement of services rendered. Escalates accounts both at the payer and/or internally when appropriate, as well as involving the patient appropriately in accordance with the Prisma Health escalation guidelines in order to keep AR aging at acceptable levels for payer issues. Identifies system issues through trending and repetitive actions that require workflow review or changes to resolve compliant billing. Utilizes proper tools to communicate with Prisma Health department teams on specific errors for corrections related to their area of responsibility. Contacts insurance payers, patients or guarantors at established intervals to follow-up on status of delinquent accounts, determines the reason of delay and expedites payment. Meets daily performance productivity and quality goals.Identifies areas for improvements. Monitors quality levels, finds root cause of quality problems and owns/acts on quality problems. Contributes to department goals. Effectively utilizes time and resources, assisting co-workers as time allows. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Three (3) years in hospital claims and billing follow-up In Lieu Of Bachelor's degree and 2 years of hospital billing, follow-up/denials. Required Certifications, Registrations, Licenses CRCA preferred CRCR preferred Knowledge, Skills and Abilities Understanding of the hospital and physician claim forms Knowledge of payer guidelines. Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise. Understands, promotes and adheres to all matters of compliance with laws and regulations. Understands the Standards of Behaviors. Communication skills preferred Attention to details preferred. Work Shift Day (United States of America) Location Blount Memorial Hospital Facility 7001 Corporate Department 70019012 Patient Account Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Responsible for daily customer inquiries from internal and external customers to completion. Responsible for the daily completion of both claims edit, denial, and no response billing functions for timely follow up. Handles internal and external questions to completion. Understands both paper and electronic claims as well as client invoice billing. Responsible for follow up on Accounts Receivable to all payers. Serves as a resource for other Office staff and patients concerning expected payments, payments made and contract conflicts. Performs other duties as assigned. Responsibilities Handles telephone communication with patients, insurance companies and other BMG/BMHCC personnel. Bills, collects and submits all insurance and TPA claims according to payer guidelines, and established procedures and workflows. Works all insurance denials, via paper and/or electronic in work queues with patient on phone. Reviews accounts for possible assignment to BD. Reviews and sets up payment plans as requested by patient. Reviews and processes adjustments as needed to resolve credit balances and ensure account balances are correct. Communicates with Insurance companies. Reviews accounts for accuracy. Reviews items directed to Customer Service through MyChart communications. Reviews self-pay accounts forwarded to Customer Service by collection vendors. Completes assigned goals Specifications Experience Minimum Required Business related clerical job skills including keyboarding. One year of insurance follow up or billing experience. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Possess the organizational skills to manage and prioritize a multi-task position. Possess interpersonal skills necessary to successfully interact with clients and Company staff. Must maintain telephone and personal etiquette to effectively deal with clients, vendors, peers and management even under stressful conditions. Preferred/Desired Preferred clerical skills with a working knowledge of accounting and insurance coverages and three (3) years' experience in a physician's office or hospital business setting. Good customer service skills are a requirement. Education Minimum Required High School Dipolma or GED Preferred/Desired Ability to read, write and perform mathematical calculations, user of proper composition, grammar, oral communication and spelling as normally acquired by official completion of high school and/or its equivalent. Knowledge of general office techniques as normally acquired through two years of experience in credit and collections. Some College or Associate degree desired. Training Minimum Required PC skills and keyboarding and able to interact with others is required. Working knowledge of 10 key, typing and computers. Preferred/Desired Prefer knowledge of insurance billing and collections and insurance guidelines. Microsoft Office and Outlook with some medical terminology and customer service skills. Special Skills Minimum Required Ability to type and/or key accurately, problem solving, written and oral communication skills, financial counseling skills, knowledge of insurance billing (both hospital and professional settings) and collections, knowledge of insurance guidelines as it relates to CMS guidelines, TennCare and/or Medicaid based by state specified requirements. Ability to recognize and communicate to clinical staff or designee when insurance companies require additional review because of NCCI, CCI , LMRP, Mutually Exclusive and Medical Necessity edits. Effective Verbal, written and customer service skills as it relates to patients and insurance companies. Able to create communications to patients and insurance companies as needed to resolve issues to complete billing/claim processes. Ability to work in a high stress environment. Ability to collaborate and cooperate with others for the best possible outcomes - promote Teamwork. Ability to prioritize and multi task. Preferred/Desired Knowledge of ICD-9, ICD-10, CPT and HCPCS codes and certification and/or degree in Healthcare Administration Business, Finance or related fields preferred. Licensure Minimum Required Preferred/Desired

As a pediatric-focused Durable Medical Equipment company with operations in 10 different states, Neb Doctors services patients, providers, and payers with a primary focus on respiratory equipment and supplies, breast pumps and supplies, maternity products and supplies, and phototherapy equipment. As we continue to expand, we are looking to add multiple Customer Service Specialist positions during the first quarter of 2026. Our Customer Service Specialists are responsible for: Processing orders for respiratory equipment and supplies, breast pump equipment and supplies, maternity products and supplies, and phototherapy equipment as requested and directed by management. Trouble-shooting equipment issues and replacement equipment as needed. Responding to Patient inquiries related to patient statements/patient balances. Responding to requests and questions from providers (medical offices, clinics, urgent cares, hospitals etc). Assisting with insurance eligibility verification, benefits confirmation, and prior authorization requests and follow-up with payers. Assisting with payer-related audit requests and patient record requests as directed. Other projects and tasks as needed. As site coordinators for our required office locations in each state, specific responsibilities may include: Acting as primary local contact for corporate headquarters. Acting as the local liaison for vendors servicing the location (i.e. HVAC, Shredding Services, Telephone Providers, Landlords, etc.) Acting as the primary local contact for site inspections by Medicare, Medicaid, Licensing, or Accreditation entities in conjunction with the corporate headquarters responsible party. Qualifications Qualifications and Experience Required: College degree preferred. Knowledge of Durable Medical Equipment preferred. Knowledge of medical insurance, government payers (Medicare and Medicaid), managed care plans, deductibles, co-pays, and contractual adjustments. Minimum of 2 years' experience posting insurance charges and payments and working medical accounts receivables preferred. Fast and accurate data-entry skills required. Excellent written and verbal communication skills. Intermediate MS Word, Adobe, and Excel experience. Multi-task oriented skills. 100% in the office position. Compensation and Benefits: Hourly Range of $17-19 commensurate with experience Full-time - 40 hours per week Major medical and dental insurance benefits 401K ESOP Shares - we are an employee-owned company and employees earn shares annually

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Job Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Perform accurate charge entry. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Description Minimum Required: One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Description Minimum Required Preferred/Desired: Collegiate or medical trade completion. Associates Degree Training Description Minimum Required: Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice. Preferred/Desired Special Skills Description Minimum Required: Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Description Minimum Required Preferred/Desired Reporting Relationships Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships: No

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Job Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Perform accurate charge entry. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Description Minimum Required: One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Description Minimum Required Preferred/Desired: Collegiate or medical trade completion. Associate's degree Training Description Minimum Required: Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice. Preferred/Desired Special Skills Description Minimum Required: Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired

Purpose of Position and Scope of Responsibility Principal Accountabilities/Responsibilities Minimum Qualifications Minimum Education Minimum Experience Minimum Licensure, Registration, CertificationDesired Qualifications Desired Education Desired Experience Desired Licensure, Registration, Certification

Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. Working in a call enter environment as a Customer Service Specialist you are responsible for providing superior customer service to patients, physicians and their office/clinical staff, wholesalers, specialty pharmacies and our sales force. Our focus is to provide accurate information and assistance to our customers at the first point of contact. What you'll be doing * Enters orders for customers and sales force using an on-line order entry system. Continually verifies the accuracy of all data entered in the system and maintain records from all patient and customer interactions. * Communicates regularly with patients to trouble shoot issues (product, shipping, pricing) and provides resolution in order to restore confidence in our products and services. * Coordinates/initiates product complaints by collecting and documenting data from the patient to determine if the issue is a compliant or a service request. Escalates complaints to proper personnel for resolution. Issues RGAs for product returns. Prepares packaging materials, FAA documents for dangerous goods, and any other materials for returning product. * Performs necessary inventory computer transactions to move, issue and transfer inventory for shipment, and billing and/or internal charges. * Process product sample request per established sample program procedures. * Follow departmental procedures for ACD system availability. * Other duties will be assigned such as handling FedEx non-deliverables, Exogen unknown returns, serial number swaps, call statistics, servicing issues, various reporting and other daily responsibilities and projects. What you'll bring to the table * High school education; and * Minimum 3 years successful customer service/customer contact experience involving problem resolution and order entry using an on-line computer terminal. SAP experience is preferred. * Call center experience is a plus. * Experience with MS office software such as word, excel, and outlook. ( or similar software) Are you the top talent we are looking for? Apply now! Hit the "Apply" button to send us your resume and cover letter. Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.

Blood Assurance is seeking compassionate, dependable Customer Care Specialists to work in our Gunbarrel Facility in Chattanooga, TN. The work schedule for this positions would be Monday - Friday with 9 hours shifts 9AM-5:30PM. The duties of this job include welcoming donors, performing donor registration, calling potential donors, and prepare and maintain donor records. Qualified applicants should possess: a high school degree or equivalent, strong customer service skills with attention to detail, a positive, caring attitude We offer many benefits including: Health/Dental/Vision Insurance Flexible Spending Account Employee Assistance Program for you and your family Paid Time Off 401K Wellness Program Uniform Allowance Blood Assurance is a non-profit organization with a workforce of more than 300 employees. At Blood Assurance, our values are centered around LIFE: Laughter, Integrity, Family and Excellence. These values are embedded in our company culture. Come and join our team to be a part of this rewarding environment! Qualified candidates are encouraged to submit an online application for consideration. Blood Assurance is an Equal Opportunity Employer and a Tobacco Free Environment.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:00am). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:00am). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.