Hearing officer job description

* Provide interpretation, advice and counsel to all employees by responding to telephone, email, and in-person inquiries to assist with HCM related programs, processes and procedures

* Listen to employee concerns as a neutral third party and attempt to resolve employee conflicts at the lowest possible level

* Conduct conflict resolution/mediation sessions to resolve department, campus and/or individual issues

* Provide an avenue for employees to express concerns; and assists individuals with exploring and developing alternatives to addressing institutional related interpersonal conflicts, disagreements and organizational complaints in an informal setting
* Investigate issues, and assists the complainant with the steps necessary for resolution
* Review and investigate employee complaints in order to resolve issues prior to moving forward to the grievance process
* Review employee complaints and grievances for clear policy violations and forward to appropriate administrator or department for action
* Hear and evaluate testimony and evidence, neutrally to determine case facts for grievance administration (on issues related to performance appraisals, discipline/termination, and other terms/conditions of employment
* Provide information and assistance to individuals regaring issues of bullying and professional conduct
* Render appropriate written decisions for grievances in a fast-paced, highly complex and diverse environment
* Design, communicate, implement, administer and monitor training, programs and projects to ensure compliance, track operational efficiency and identify opportunities for improvements
* Partner with HCM leaders and leaders across the district to jointly develop, recommend and/or amend policies, regulations, processes and tools
* Assist with designing and developing a variety of reports, analysis, and presentations for senior management, aligning department initiatives with district's goals and objectives
* Benchmark effectiveness of HCM efforts and programs and ensure best practices are implemented by staying informed of leading trends and issues
* Perform all other tasks and duties as assigned
* Bachelor's degree in Human Resources or related field (or Bachelor's degree in another field with commensurate HR experience)
* Previous school district experience preferably in the state of Texas
* Seven (7) years of directly-related experience (human resources, employee relations, labor relations, mediation/conflict resolution, Title IX, EEO)
* Strong analytical, investigative, conflict resolution, and critical thinking skills to apply logic to complex matters and render written decisions supported by evidence and aligned with District policy/ goals
* Ability to demonstrate excellence in English writing
* Decisive self-starter who exercises good judgment
* Ability to demonstrate a strategic, consultative approach to resolving HCM related issues within employee relations
* Proven ability to present a positive image for the district, maintain professional demeanor, provide effective customer service and make good decisions
* Knowledge of current rules, policies, regulations, laws, principles, and practices related to human resources
* Knowledge of current and emerging legislation, issues, and trends as appropriate to Title IX and EEOAbility to safeguard sensitive and confidential information from intentional or unintentional disclosure
* Ability to organize and coordinate multiple tasks and to work under time pressure to meet deadlines
* Proven proficient skills in using Microsoft Office Professional and other HR software
* Ability to communicate clearly and effectively, both orally and written, at all levels including the Board

• Reviews journal entries, and completes post release control screenings.
• Conducts violation hearings in field for parolees or other releasees who have been charged with violating conditions of their community supervision.
• Arranges for witnesses, documents and other evidence to be presented at hearings.
• Determinations and outcome of hearings may affect public safety.
• Responsible for monitoring and maintaining order within hearing setting
• Interacts and corresponds with defense attorneys, law enforcement officials, prosecutors and other criminal justice officials on preparation for and conducting of release violation hearings at local jails, correctional institutions, halfway houses or other community agencies.
• Interviews inmates, releasees and witnesses.
• Researches applicable statutes and regulations.
• Assists in development, enforcement and interpretation of policies and procedures.
• Assures due process, takes testimony, analyzes and rules on motions, objections, timeliness of hearing and admissibility of evidence.
• Reviews and evaluates reports to determine if community sanction or if confinement in state correction facility is warranted and if so, for how long.
• Considers affect of hearing outcome on public safety when rendering determination.
• Completes hearing summary digest on evidence and testimony presented at hearings, writes required reports, maintains necessary records and is proficient in use of a computer.
• Reviews and approves requests for special conditions and reduction of Post Release Control supervision period.
• Meet with offenders who are sanctioned by the APA in order to conduct a parole board summons using department approved interventions.
• Assist with developing and implementing training as needed in any of the above areas under the guidance and direction of parole board staff.
• Maintains security of files and operates automobile to travel to and from hearings and to transport confidential files.
• Responsible for maintenance of high volume specialized records.
• Responsible for interpreting complex legal issues regarding violation process and addressing of post release control status.
• Provides work direction and training to DPCS staff.
• Participates in reentry initiatives, including reentry courts.
• Maintains and promotes public and human relations which includes preparing and delivering speeches and responding to telephone inquiries and written correspondence to include public record requests from members of community and various other criminal justice systems.
• Meets with victims, victim's families, offenders' families prior to parole hearings to obtain any pertinent information not reflected in institution or electronic files.
• Complete victim searches as assigned.
• Must conduct themself professionally, and in a law-abiding manner, at all times and in accordance with Ohio Department of Rehabilitation and Correction Standards of Employee Conduct. Completes other related duties as assigned.

Qualifications
Completion of undergraduate core coursework in criminal justice, criminology, political science or public administration; 5 yrs. additional exp. in investigation, &/or supervision of adult felons or youth offenders which included interviewing, participation in criminal court or parole board/release authority release &/or violation proceedings; or 3 yrs. additional exp. in administrative or court hearings that includes presenting witnesses and evidence; submitting and/or ruling on motions, objections, briefs and arguments, taking testimony, researching and interpreting applicable law (e.g., prosecutor, defense counsel, magistrate, administrative law judge, hearing officer, arbitrator); valid driver's license.

-Or completion of associate core coursework in criminal justice, criminology, political science or public administration; 7 yrs. additional exp. in investigation, &/or supervision of adult felons or youth offenders which included interviewing, participation in criminal court or parole board/release authority release &/or violation proceedings; or 3 yrs. additional exp. in administrative or court hearings that includes presenting witnesses and evidence; submitting and/or ruling on motions, objections, briefs and arguments, taking testimony, researching and interpreting applicable law (e.g., prosecutor, defense counsel, magistrate, administrative law judge, hearing officer, arbitrator); valid driver's license.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

• This is 100% onsite, no remote work.
• Must be fully vaccinated and remain fully vaccinated against COVID-19

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Coordinate appeals hearings and determine continued program eligibility for families certified on the Child Care Assistance Program at all sites within the time specifications as required by funding terms and conditions.
• Perform research and work with staff and families certified on the Child Care Assistance Program to determine program compliance as related to appeals.
• Analyze documentation received from parents, staff and supervisors pertaining to appeals.
• Work with management and other supervisors to identify staff development and training needs.
• Represent the program and agency at professional organizations and community meetings and events.
• Process incoming mail and determine if the Notice of Action was received before the appeal due date.

• • Review and ensure proper documentation is provided for all appeal requests. Log all incoming appeals in the Appeals Unit Tracking log and CC3. Notify Family Service Specialists of appeal requests, retrieve and return parent files.
  • Prepare forms, notices and correspondence regarding appeal status.
  • Schedule appeal hearings, mail appointment notices and update CC3 with appeal status. Make follow-up phone calls to parent and/or providers regarding appeal hearing. Notify front desk of scheduled appeal hearings.
  • Prepare appeal decision letters for mailing, parent file, appeal documents and binder.
  • Prepare appeal documents for off-site storage and maintain tracking system.
  • Enter and retrieve client information in GEARS and other internal databases.
  • Respond to requests from Case Management.
  • Prepare and fax documentation to EESD.
  • Provide administrative support to the unit including preparation of tracking and status reports.
  • Research, compile, review and analyze data related the appeal process.
  • Assist with the creation of PowerPoint presentations and trainings.
  • Assist and answer staff and client questions by telephone, e-mail or in person.

• Perform other duties as assigned by the Senior Hearing Officer and Supervisor

KNOWLEDGE :

Must have knowledge of contractual requirements for the California Department of Education, funding terms and conditions and Title V regulations. Requires thorough knowledge of the provisions of memorandums of understanding with the Department of Social Services, as well as subcontracts with the Department of Children and Family Services. Must have proficiency in word processing and spreadsheet programs, including knowledge of Microsoft Office.

COMPETENCIES:

Must have excellent communication and customer relations skills. Requires strong analytical and problem solving abilities. Requires considerable accuracy and ability to produce in a timely manner. Must be flexible and able to multi-task while working in a collaborative, team environment with a positive attitude. Must have ability to work with diverse groups.

COMPLEXITY:

Requires the exercise of some independent judgment and discretion in analyzing facts and circumstances and in the determination of actions to be taken within the limits of standard practice. Involves application of broad knowledge of contract funding terms and agency policies and procedures. Must have strong written, oral, and interpersonal skills.

EDUCATION:

Bachelor of Science/Arts degree from an accredited university or equivalent in social services, social welfare or related field. Masters degree preferred. Related work experience may be substituted for college degree.

EXPERIENCE:

Minimum 5 years experience working with a Child Care Assistance Program and/or Stage 1 program.

Total Package of Benefits

• Medical/ Dental/ Vision - Agency Paid for 2022!
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org

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