Heart to Heart Hospice jobs - 186 jobs

Payroll Specialist Must be on site - Not Hybrid or RemoteWhat You Must Have: High school diploma or its equivalent required Minimum of three years of experience in Payroll; multi-state experience strongly preferred. Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy Experience with implementation of an HCM/HRIS/HRMS strongly preferred Comfortable navigating through Department of Labor and other complex regulations Organized work habits, accuracy, and proven attention to detail, with strong analytical skills Excellent oral and written communication skills Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Process all employee related personnel data for multiple agencies, ensuring timeliness, accuracy and compliance with policy. Process multi-state payroll on a semi-monthly schedule Ability to navigate in HCM and EMR system for timekeeping and payroll processing Ensure the accuracy and compliance for any I9's, tax document or other personnel documents Serves as liaison between Home Office HR and all other field sites/departments to influence proactive administration and ensure all approvals or deadlines are communicated for appropriate staff members Produce excel reports and create ad hoc ADP reports as needed for quality control outcomes Participate in preparing training materials, HR meetings or participate in other projects related to all areas of HR Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Payroll Specialist that is experienced in customer service and eager to join an exciting organization.

Salary Range: $35 - $40/ Hour WHO WE ARE We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a home care registered nurse (RN), you will ensure hospice patients are comfortable and forge compassionate, meaningful connections with the people in their lives. This is important work that comes with equal responsibility. Patients and families trust VITAS nurses to guide them through the end-of-life journey, and maintaining that trust is our highest priority. You will be a respected member of our team, both as a caregiver and as a hospice educator. You will be entrusted with the autonomy to make care decisions at the bedside, ensuring not a moment is wasted in bringing comfort to your patients. You will help patients and their loved ones understand and embrace the palliative-rather than curative-nature of hospice and the benefits of comfort-focused end-of-life care. WHERE YOU'LL WORK Each day is different. You will spend most of your time caring for hospice patients wherever they call home, whether that means a private residence or an assisted living/skilled nursing facility. Most VITAS nurses make 4-6 visits each day. Once a week, you'll visit the local program office to meet with an interdisciplinary team, including social workers, physicians, chaplains, and nurses, who collaborate to provide holistic support for the patients and families we serve. WHAT'S EXPECTED FROM YOU A VITAS nurse is the end-of-life caregiver everyone deserves. In addition to having your RN license, at least two years of nursing experience, and reliable transportation, you'll approach your work with the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey.

Hospice Business Development - Sales (Community Education Representative) What You Must Have: One to three years of progressive sales experience in hospice sales, home health, or other healthcare sales strongly preferred. Knowledge of business management and a strong knowledge of the Medicare Hospice Benefit Excellent time management and organizational skills, with the ability to meet deadlines and work autonomously Valid driver's license Reliable transportation and provide ongoing valid / current auto liability insurance Full Time Employee Benefits Competitive Salary and Bonus Plan Company Car for qualifying individuals Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching - 100% vested Tuition reimbursement Excellent sales orientation and ongoing training What You Will Do: Call on physicians, area hospitals, skilled nursing facilities, assisted living facilities or other senior living settings to promote hospice referrals, Heart to Heart Hospice House, and community resources. Working with hospice eligible patients and their loved ones as they begin the process of admission to hospice, in collaboration with the Hospice House staff. Develop and implement territory business plans and manages sales time and resources according to plan, adjusting as necessary in order to satisfactorily complete the plan and meet established goals. Establish and maintain ongoing public relations efforts to increase brand awareness and community understanding of the organization and its services. Utilize customer relationship management software and other tools provided to effectively manage accounts and performance. Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Community Education Representative that is experienced in customer service and eager to join an exciting organization.

The Director of Clinical Services - Hospice Administrator is a registered professional nurse who ensures quality of patient care in the home. Appointed and approved by the Governing Body and employed by the Hospice. Primary function is for the overall administration of the clinical departments and monitoring of appropriate staffing and productivity. Coordinates care with the Interdisciplinary Group/Team, patient, family and referring agency. Monitors and analyzes QAPI issues and directs clinical staff with regard to the Hospice policies and procedures. Supervises and directs the Patient Care Manager(s). May also be called Director of Nurses, Clinical Director, or Executive Director. What You Will Do Every Day: Directs and coordinates clinical departments; assumes responsibility for continuity, quality, and safety of services delivered in compliance with state and federal regulations. (Conditions of Participation). Promotes the philosophy and administrative policies of the Hospice, in an effort to ensure quality of patient care. Participates in activities relevant to professional services including development of qualifications and assignment of the Hospice personnel. Supervises and provides direction to subordinates, in an effort to ensure quality, compliance with the Plan of Care, assessment and reassessment of patients' needs, and continuity of services by appropriate health care personnel. Monitors the QAPI Program and assures appropriate corrective measures are performed. Promotes compliance with all fiscal intermediary and/or other third- party payors, through education, coaching, and other assistance as necessary. Participates as a member of the Interdisciplinary Group/Team (IDG/T}, assists in development of the IDG/T plan, and participates in QAPI activities. Monitors systems and identifies problem areas to Administrator both verbally and through written reports. Meets mandatory continuing education requirements of the Hospice and licensing board. Promotes and educates regarding the concepts of infection control and standard precautions in coordinating and performing patient care activities to prevent contamination and transmission of disease. Uses effective interpersonal relations and communication skills; facilitates the use of these skills by other team members to achieve desirable outcomes. Educational, Licensure, Skills, and Background You Will Need: Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing. Current state license as a registered nurse (RN) and/or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC) Minimum 3 years of experience in a nursing leadership role working for a hospice agency/program required for consideration. Nursing skills as defined as generally accepted standards of practice. Excellent interpersonal skills and ability to communicate effectively. Demonstrates proven decision making skills. If required to make visits, proof of current CPR certification. Must read, write and comprehend English.

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation's policies, procedures, guidelines, contractual commitments, and governmental regulations. Process new referrals in the manor best fitting the needs of the referral source and in alignment with pending management and intake processes. Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission for hospice referrals. Offers and/or confirms appointments in accordance with VPC related processes and referral sources for palliative referrals. · Participates in morning check in meetings and activities as assigned, to review staffing/scheduling needs for the day. · Collaborate with CCC and VPC leadership, and Director of Admissions as guided, to ensure adequate, available resources are present in the admission scheduling tool throughout the work week. Provides a concierge level of customer service in every interaction. · Cisco Phone System - must be logged in and “on ready” throughout the work shift, taking inbound calls whenever necessary. · Strong, professional communication and collaboration with VPC, Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all VPC / Admission visit resources. · Quality - Calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes. · Supports VPC / Admissions team to exceed program goals. · Establishes a rapport and maintains an effective relationship with all internal and external customers. · Enters accurate information to support data integrity in computer applications. · Responds accurately to all questions received regarding services provided. · Escalates matters to CCC, VPC, and/or Program Leadership as directed and/or VPC / Admissions clinical staff when assistance or clarification is needed. · Participates in ongoing training and development based on the changing healthcare environment. · Notifies VPC / Admissions / Sales Staff of all scheduled appointments per standards. · Utilizes Scheduling tools to effectively facilitate the scheduling/updating of appointments. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience: · Two or more years related experience in medical terminology and/or in an administrative, business office, or call center environment. · Ability to attain goals in a fast-paced, dynamic environment. · Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers. · Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service. · Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm · Prior experience in working collaboratively with other functional leaders to drive action plans. · Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously. · Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork. · Ability to communicate tactfully with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions. Education: Completion of high school or basic education equivalency required. Bilingual in Spanish/English a plus Medical or business office education or training desired Certification & Licensure: None Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Massage TherapistWhat You Must Have: Current registration as a Massage Therapist in the State of employment Minimum of one year of massage therapy experience; preferably in healthcare industry Therapy skills as defined as generally accepted standards of practice Self-directed with the ability to work with little supervision Must have current driver's license Experience with EMR software is a plus Must have reliable transportation and provide ongoing valid and current auto liability insurance What You Will Do: Responsible for providing massage therapy to patients according to written IDG plan of care Initiate massage therapy programs and instruct other staff members and family members on these programs and individualized goals Perform assessments, evaluations and establish therapeutic and functional goals for clients Advise RN Case Manager on the patient's response to therapy or changes in condition Promotes Agency philosophy to ensure quality of care Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Massage Therapist that is experienced in customer service and eager to join an exciting organization.

What You Must Have: High school diploma or its equivalent required Minimum of 1 year of office experience Ability to work with other employees and provide customer focused support for field agencies Familiar with Microsoft Outlook, Word, Excel, and computer literacy EMR and/or healthcare experience a plus Organized work habits, ability to multitask with accuracy Reliable transportation, valid Driver's License and Automobile Insurance Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Answer, screen and transfer inbound phone calls with effective customer service and professional skills Receive and direct visitors and clients General clerical duties including, but not limited, to photocopying, fax and mailing Maintain electronic and hard copy filing system Work with and support other team members Support staff in assigned project-based work Maintain confidentiality in all aspects of client, staff and agency information Provide high level of customer service and professionalism Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Office Support Coordinator that is experienced in customer service and eager to join an exciting organization.

Hospice Business Development - Sales (Community Education Representative) What You Must Have: One to three years of progressive sales experience in hospice sales, home health, or other healthcare sales strongly preferred. Knowledge of business management and a strong knowledge of the Medicare Hospice Benefit Excellent time management and organizational skills, with the ability to meet deadlines and work autonomously Valid driver's license Reliable transportation and provide ongoing valid / current auto liability insurance Full Time Employee Benefits Competitive Salary and Bonus Plan Company Car for qualifying individuals Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching - 100% vested Tuition reimbursement Excellent sales orientation and ongoing training What You Will Do: Call on physicians, area hospitals, skilled nursing facilities, assisted living facilities or other senior living settings to promote hospice referrals, Heart to Heart Hospice House, and community resources. Working with hospice eligible patients and their loved ones as they begin the process of admission to hospice, in collaboration with the Hospice House staff. Develop and implement territory business plans and manages sales time and resources according to plan, adjusting as necessary in order to satisfactorily complete the plan and meet established goals. Establish and maintain ongoing public relations efforts to increase brand awareness and community understanding of the organization and its services. Utilize customer relationship management software and other tools provided to effectively manage accounts and performance. Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Community Education Representative that is experienced in customer service and eager to join an exciting organization.

Above and Beyond Monticello provides compassionate, exceptional care where people are most comfortable: at home. We are the area's most comprehensive home care provider with trusted quality of care. With new strategy, vision and technology, we are growing and shaping the future of healthcare! We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical excellence with advanced, easy-to-use remote monitoring technology and 24/7 access to our Virtual Care Center RNs. Home Care and Hospice Account Executive position summary Above and Beyond is looking for an experienced Home Care and Hospice Account Executive who is passionate about home care and end of life care. Responsible for establishing relationships with key customers including physicians, assisted living facilities and other senior facilities within an assigned territory. You will also be accountable for increasing brand awareness and community preference for Above and Beyond. Benefits • Medical, dental and vision insurance - Day 1! • Short and long-term disability • 403b with matching contribution • Generous paid time off PLUS 7 paid holidays • Mileage reimbursement • Tuition reimbursement • Comprehensive orientation Minimum qualifications • Bachelor's Degree in Business, Allied Health, Marketing, Communications, Nursing or related field (required). • 2 years home care and/or hospice sales experience. • More than 3 years' experience in health care direct sales or marketing in Home Care and/or Hospice. • Proven achiever. • Well-developed oral and written communication skills. • Valid driver's license and reliable transportation. • Proficient in use of spreadsheet and presentation software. • Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program. • Home Care and/or Hospice experience. • Building physician relationships. Apply today! Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity..

What You Must Have: Bachelor's degree in Healthcare Management or Business Administration preferred 5+ years of progressive management experience working in a healthcare organization Strong interpersonal skills and able to effectively work with all levels of the organization. Revenue cycle operations knowledge Knowledge of behavior health and physician practice industry key performance indicators strongly preferred Knowledge of current behavioral health industry trends, regulations, and policies strongly preferred Knowledge of medical terminology Must be able to assess situations, identify issues/problems and prioritize duties Experience in revenue cycle review and analysis Proficient in Microsoft Office applications required Strong working knowledge of EMR, preferred HCHB Full Time Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Partner with finance and operations teams to evaluate collection capabilities and adherence to payer contracts. Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for the revenue cycle activities. Oversees all Revenue Cycle functions to assure proper handling and directs billing activities to ensure timely billing and reimbursement Facilitates development of departmental mission, goals, policies, procedures, budget, and work standards for Revenue Cycle departments. Develops and implements the strategic vision of the organization's revenue cycle. Works with leaders to maximize teamwork and results across the revenue cycle. Manages individual(s) including, but not limited to, hiring, training, work assignments, manages and evaluates performance, and conducts professional development plans. Ensures that the productivity and actions of the managed group meet and support the operational goals of Revenue Cycle Management. Timely submission of all documentation Conduct all business activities in a professional and ethical manner Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Revenue Cycle Management Director that is experienced in customer service and eager to join an exciting organization. indeed123

Social WorkerWhat You Must Have: Bachelors or Master's degree in social work from a State accredited program Current State license required in accordance with State regulations Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance One year of experience as a Social Worker in a clinical care setting required, hospice experience preferred Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Assess hospice patient to identify psychosocial, grief, financial, environmental and community needs as evidenced by POC documentation, clinical records, team meeting minutes and community resource referrals. Provide individual patient/family counseling, crisis intervention, information and assistance with preparation of advance directives, funeral planning issues and transfer of responsibilities relative to legal and fiscal issues. Facilitate community resources based on patient/family needs. Accept clinical assignments that are consistent with education and competence to meet the needs of the patients Perform on-call responsibilities and provide on-call service to patients/families as assigned Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Social Worker that is experienced in customer service and eager to join an exciting organization.

Nurse PractitionerWhat You Must Have: Graduate of a Baccalaureate School of Nursing Current State license as a Registered Nurse and as an Advanced Practice Nurse (APN) Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Two years of experience as an APN in a clinical care setting, hospice or home health preferred Comprehensive knowledge of pharmacology, palliative care, and end-of-life What You Will Do: Consult with and educate the patient/family regarding disease process, self-care techniques, end-of-life care Consult with and assists in the IDG's development of patient/family plan of care to assure quality care is provided Interact with attending and consulting physicians as necessary regarding palliative care, in collaboration with hospice physician Inform physicians and other personnel of changes in the patient's needs and outcomes of intervention, while evaluating patient/family response to care Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Nurse Practitioner that is experienced in customer service and eager to join an exciting organization.

Job DescriptionSalary: Primary function is to provide personal healthcare and related services to the patient in their place of residence; to assist in providing a safe and clean environment, work cooperatively with patient and family and share observations and problems with the supervisor. Works under the direction and supervision of a registered nurse. Agency requires CPR: If CNA, then, yes and preferred Education: High School Diploma Preferred. Has successfully completed one of the following: A) Training program/competency eval as specified in 418.76(b)(c)of the Medicare regulations; B) Competency eval program that meets 418.76( c); C) Nurse aide training/competency eval program approved by the state and listed in good standing on the state nurse aide registry; D) State Licensure program that meets requirements of 418.76(b). Licensure: Must have active CNA license and current drivers license Experience: At least one year experience, preferred, as a Hospice Aide or Nursing Assistant in a hospital, nursing home, home health agency, hospice, or long term care facility or completion of Certified Nursing Assistant or Certified Home Health Aide Program. Skills: Must be able to read, write, and verbally report clinical information to patients, representatives and care givers, as well as to other Agency staff. Demonstrates interest in the welfare of ill and elderly. Successful completion of the Aide Competency Evaluation Skills Checklist that meets 418.76 and written Skills Test. Transportation: Reliable transportation. Valid and current auto liability insurance Environmental and Working Conditions: Works in patients homes in various conditions, possible exposure to blood and body fluids and infectious diseases; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Physical and Mental Effort: Prolonged standing and walking required. Ability to lift up to 50 pounds and move patients. Requires working under some stressful conditions to meet deadlines, to identify patient needs, to make quick decisions and meet patient/family needs. Requires hand-eye coordination and manual dexterity. Ability to use durable medical equipment in the home. Essential Functions: - Provide direct patient care to patient under direction of the RN and according to the Aide Plan of Care. - Provide necessary skills to assist the patient with safe transfers and ambulation per agency policy. - Provide necessary skill to appropriately report changes and document pertinent information and care rendered to patient to ensure continuity of care. - Practice accepted infection control principles. Provide a clean, safe and comfortable environment. - Promote positive, supportive, respectful communication to patient/family and other employees. - Provide an environment which promotes respect for patient, privacy and property. - Provide skills necessary to assist the patient with proper nutrition and adequate fluid intake. - Contribute to the management and efficient operation of the agency and demonstrate effective time management skills. - Provide skills necessary to perform treatments and procedures according to agency policy. - Promote the agency philosophy and administrative policies to ensure quality of care.

Business Office ManagerWhat You Must Have High School graduate: college preferred Two years general office management and human resource experience preferred Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously Must be highly motivated, self-directed, flexible, and able to work well with others Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Manage all office functions and processes including clerical, personnel, medical records, office machines and payroll Assist in the billing process and financial functions as needed Oversee Agency communications including pagers, telephones, mail and tracking of physician orders Promote compliance with all state and federal regulations Use effective interpersonal relations and communication skills Knowledgeable and is current with changes in hospice regulations Promote Agency philosophy and mission by presenting a positive image to co-workers and customers Ensure documentation of services provided is accurate and timely Conduct all business activities in a professional and ethical manner Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Business Office Manager that is experienced in customer service and eager to join an exciting organization.

Patient Care SecretaryWhat You Must Have: High School graduate, college preferred Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance At least one year experience in healthcare, preferably hospice operations Experience with EMR software is a plus Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities Demonstrates good communication and interpersonal skills Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Provide clerical support, which includes preparation of admissions, timely filing/processing electronically of patient records to patient chart, copying, tracking and obtaining Physician signatures, obtaining patient medical records. Prepare agenda and organize documents for the IDG meeting. Assist Patient Care Manager in tracking discipline visits, schedules, licensure alerts and other important information. Ensure that each patient record is closed at time of patient discharge and filed according to policy. Assist Patient Care Manager in obtaining signatures. Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Patient Care Secretary that is experienced in customer service and eager to join an exciting organization.

Hospice Community Liaison 📍 Dallas-Fort Worth Metroplex 💼 Full-Time | Base Salary Starting at $55,000+ | Additional Performance-Based Incentives Included Hospice Care Partners is seeking a compassionate, driven, and relationship-focused Community Liaison to join our team. In this high-impact role, you'll serve as the bridge between our hospice services and the families, patients, and care communities we support. 💡 Key Responsibilities Serve as the primary point of contact for patients and families during the pre-admission phase. Clearly explain hospice eligibility, services, and support options with empathy and professionalism. Build and maintain strong relationships with referral sources, including hospitals, skilled nursing facilities, assisted living communities, and physician offices. Attend community and networking events to promote visibility and grow referral partnerships. Coordinate with the admissions, clinical, and administrative teams to ensure seamless onboarding of new patients. Organize and participate in facility-based events to increase awareness and engagement. 🚗 Field Marketing & Travel Expectations This is a field-based marketing role. Applicants must be comfortable traveling daily throughout the DFW Metroplex, including Tarrant, Dallas, Johnson, Ellis, Parker, and Denton counties, as needed to maintain relationships and support patient onboarding. Reliable transportation is required, and a monthly auto allowance is provided. 🧩 Qualifications 2+ years of experience in healthcare marketing, hospice, home health, or related fields. Strong interpersonal and communication skills, with the ability to educate and inspire. Working knowledge of hospice philosophy and eligibility guidelines preferred. Self-motivated and goal-oriented with a passion for community outreach. Reliable transportation and willingness to travel throughout the DFW area. 💵 Compensation & Benefits Base Salary starting at $55,000, commensurate with experience. Performance-based bonuses and incentive opportunities (from $500 to $3,000 additional, monthly) . Monthly employee Health Benefit stipend. Paid time off and monthly auto allowance. Ongoing professional development and support from a mission-driven team. 🌟 About Hospice Care Partners At Hospice Care Partners, we believe every person deserves compassionate, dignified care at the end of life. Our team of professionals is committed to serving patients and families with empathy, integrity, and excellence.

Spiritual Care CoordinatorWhat You Must Have: Ordained and endorsed minister, priest, rabbi or a member of a religious order preferred or lay person with certified training in pastoral care. Professional experience in a religious agency or institution may be considered in lieu of a formalized education. One (1+) year of experience in a health care setting or with death and dying. Comfort working in an interfaith setting. Must be familiar with general use an functions of the computer, such as user names and password concepts; internet; email; navigation of computer desktop, including starting programs, using files, and windows, effectively use navigation buttons and tool bars; ability to self-manage online HR services and online training programs. Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Preferred: Graduate of accredited seminary or school of theology (Bachelor of Divinity, Master of Divinity or equivalent theological degree or training). What You Will Do: Assess hospice patient/family to identify spiritual needs and develop individualized spiritual plan of care. Collaborate with local clergy as needed. Assist in development and update of the Plan of Care. Conduct services of prayer, worship and ritual for patient/families, as appropriate, offering different philosophies and belief opportunities to discuss and share. Provide individual patient/family counseling, crisis intervention, information and assistance with preparation of advance directives, funeral planning issues and transfer of responsibilities relative to legal and fiscal issues. Regarding patients, work with other staff, resolving spiritual/pastoral/ethical issues. Be available for bereavement or counseling needs. Make visits to patient/family prior to death and be available to family during the bereavement period as needed. Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Spiritual Care Coordinator that is experienced in customer service and eager to join an exciting organization.

Manager, IT Operations Department: Information TechnologyReports To: Senior Director of Information TechnologyLocation: Heart to Heart Hospice Holdings LLC - Plano, TX (Onsite) FLSA Status: Exempt The IT Operations Manager oversees the daily operations of the Heart to Heart Hospice Help Desk, ensuring high-quality, secure, and compliant technical support for all employees and contracted clinicians. This role manages a 5-person team, supported by a Team Lead, and is responsible for service delivery, operational communications, escalation handling, and adherence to HIPAA and ISO 27001-aligned controls across a multi-state hospice workforce. The position focuses on operational excellence, patient-critical service continuity, and aligning Help Desk practices with organizational goals related to security, compliance, and user experience. Key Responsibilities Help Desk Operations and Service Delivery Supervise daily Help Desk operations, ensuring timely resolution of support requests. Monitor ticket queues and maintain SLA compliance across all support categories. Enforce escalation procedures, prioritization rules, and service-level expectations. Oversee after-hours support schedules, round-robin rotations, and on-call workflows. Ensure all support activities adhere to HIPAA and ISO/IEC 27001 Annex A controls. Ensure all identity and access changes follow documented authorization and access governance workflows. Maintain 24/7 patient-critical support readiness through structured on-call rotation and escalation procedures. Support clinicians and contracted staff who rely on mobile devices, tablets, and laptops for patient-critical documentation. Operational Communications Draft and distribute company-wide IT Alert Notifications, outage updates, and maintenance communications. Ensure all notifications follow standard templates and meet organizational communication expectations. Incident Escalation and Coordination Serve as the management escalation point for complex or unresolved Help Desk cases. Collaborate with Infrastructure, Security, Applications, and Compliance teams to drive incident resolution. Support incident response processes for high-impact issues. Ensure escalations involving PHI are handled in accordance with HIPAA and internal access governance workflows. Documentation and Knowledge Management Maintain and update Help Desk procedures, troubleshooting guides, and onboarding materials. Oversee support documentation to ensure consistency, accuracy, and audit readiness. Ensure documentation supports audit-readiness for internal reviews, external assessments, and compliance audits. Performance Management and Staff Development Hire, train, and mentor Help Desk staff in alignment with Heart to Heart's mission and service values. Conduct performance reviews, set goals, and develop staff capabilities. Document performance issues and corrective actions in accordance with HR and IT governance requirements. Manage scheduling, PTO review, and timesheet approval. Metrics, Reporting, and Continuous Improvement Track and report KPIs including FCR, MTTR, SLA compliance, backlog status, and user satisfaction. Maintain monthly and quarterly operational reporting for IT leadership and executive review. Identify recurring issues and recommend process, workflow, or technology improvements. Help Desk System Ownership Manage configuration and optimization of the Help Desk ticketing system (SysAid, ServiceNow, or Jira Service Management). Ensure ticketing workflows, categorization, reporting functions, access controls, and data handling support operational needs and comply with HIPAA and ISO 27001 Annex A requirements. Qualifications and Requirements Education and Experience Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Associate degree or equivalent experience acceptable. 3-5 years of IT support or IT operations experience. 2+ years of supervisory or team leadership experience. Technical Skills (Required) Proficiency with enterprise ticketing systems: SysAid, ServiceNow, or Jira Service Management. Working knowledge of ITIL v4 service management practices. Strong understanding of desktop support, networking fundamentals, Microsoft 365, and endpoint troubleshooting. Experience managing ticket queues, SLAs, and operational workflows. Ability to interpret and apply performance metrics such as FCR, MTTR, SLA compliance, and backlog trends. Soft Skills Effective team leadership and coaching capability. Strong decision-making and prioritization abilities. Clear, professional executive-level written and verbal communication. Ability to lead in a fast-paced, patient-critical healthcare environment. High attention to detail and operational discipline. Conflict resolution and service-focused mindset. Preferred Certifications and Skills CompTIA A+ or Network+ certifications. Experience supporting healthcare environments or PHI-regulated operations. Familiarity with change management and incident response processes. HDI Support Center Manager or HDI Desktop Support Manager. ITIL v4 Foundation certification (required or strongly preferred). Working Conditions and Expectations Full-time role based at the Plano headquarters with hybrid options. May require after-hours availability for escalations or patient-critical incidents. Must pass required background checks and comply with HIPAA, HITECH, and internal IT governance policies. Growth and Development Opportunities Leadership development through exposure to IT governance, service management, and cross-functional initiatives. Opportunities to contribute to enterprise technology projects, security improvements, and IT service optimization. Professional certification reimbursement and training support. Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement We are looking for a talented and experienced IT Operations Manager that is experienced in customer service and eager to join an exciting organization.

Our chosen candidate will support our patients in the Northern Houston area, covering north of I-10, East of I-45 The primary function of the Hospice Aide - Certified Nursing Assistant (CNA) is to provide personal healthcare and related services to the patient in their place of residence; to assist in providing a safe and clean environment, work cooperatively with patient and family and share observations and problems with the supervisor. Essential Functions: Provide direct patient care to patients under direction of the RN and according to the Aide Plan of Care. Provide necessary skills to assist the patient with safe transfers and ambulation per agency policy. Provide necessary skill to appropriately report changes and document pertinent information and care rendered to patients to ensure continuity of care. Practice accepted infection control principles. Promote positive, supportive, respectful communication to patient/family and other employees. Provide an environment which promotes respect for patients, privacy and property. Provide skills necessary to assist the patient with proper nutrition and adequate fluid intake. Contribute to the management and efficient operation of the agency and demonstrate effective time management skills. Provide skills necessary to perform treatments and procedures according to agency policy. Education, Experience, and Certifications Needed: High School Diploma Preferred. At least one year experience as a CNA working for a hospice agency/program heavily preferred but not required. Active CNA license in the state of Texas. Successful completion of the Aide Competency Evaluation Skills Checklist that meets §418.76© and written Skills Test. Must have current driver's license, and reliable transportation with a valid and current auto liability insurance