Heart to Heart Hospice jobs in Carrollton, TX - 69 jobs

Patient Care SecretaryWhat You Must Have: High School graduate, college preferred Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance At least one year experience in healthcare, preferably hospice operations Experience with EMR software is a plus Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities Demonstrates good communication and interpersonal skills Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Provide clerical support, which includes preparation of admissions, timely filing/processing electronically of patient records to patient chart, copying, tracking and obtaining Physician signatures, obtaining patient medical records. Prepare agenda and organize documents for the IDG meeting. Assist Patient Care Manager in tracking discipline visits, schedules, licensure alerts and other important information. Ensure that each patient record is closed at time of patient discharge and filed according to policy. Assist Patient Care Manager in obtaining signatures. Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Patient Care Secretary that is experienced in customer service and eager to join an exciting organization.

Job DescriptionSalary: This is a 100% in office role at our office in Garland. Experience as a RN working for a hospice agency is required to be considered. Any questions? Contact Director of Talent Acquisition Blake Thiess at **************************! Job Summary: The Patient Care Manager (PCM) is a registered nurse (RN) who ensures quality of patient care in the patients residence. Responsible for the overall administration of the designated Interdisciplinary Team(s) (IDT) and monitoring of appropriate staffing and productivity. Coordinate care with the designated IDT(s), the patient/family, and the referring agency. Essential Functions of the Job: Directs and coordinates designated IDT(s); assumes responsibility for continuity, quality, and safety of services delivered in compliance with state and federal regulations. Promotes the philosophy and administrative policies of the Agency in an effort to ensure quality of patient care. Supervises and provides direction to subordinates, in an effort to ensure quality, compliance with the Plan of Care, assessment and reassessment of patients needs and continuity of services by appropriate health care personnel. For his/her designated IDT(s), the PCM will be responsible for, but not limited to: a. Monitoring stand up meetings and end of day reports b. Review of pharmacy, DME, and medical supplies ordered c. Review of all admission and discharge notes to ensure appropriateness of care and to ensure that the notes are completed within the companys time standards d. Revocation analysis e. Review and approve designated IDT(s) visits, time, and mileage for payroll f. Ensuring IDT notes are completed within the companys time standards g. Assures appropriate corrective measures are performed for QAPI issues identified by the Quality and Compliance Coordinator. h. Other duties as assigned by the Director of Nursing and/or Administrator Promotes compliance with all fiscal intermediary and/or other third party payors, through education, coaching, and other assistance as necessary. Participates as a member of the Interdisciplinary Team (IDT), assists in development of the IDT plan and participates in QAPI activities. Education, Experience, and Certifications Needed: Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing State licensed as a Registered Nurse in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NCL), current state Drivers License. Minimum two years hospice experience as a Registered Nurse required. Management experience preferred. Nursing skills as defined as generally accepted standards of practice. Excellent interpersonal skills and ability to communicate effectively. Demonstrates proven decision making skills. If required to make visits, needs proof of current CPR. Must be able to read, write and comprehend English. Computer proficiency, required. Reliable transportation with valid and current auto liability insurance.

Job DescriptionSalary: Primary function is to provide coordinated care in the home to patients of all age groups and perform psychosocial assessments, analysis, counseling and referrals to meet the needs of the patient/family. Job Qualifications: Education: Bachelors or Masters Degree in Social Work from a State accredited program. Licensure: Valid Texas Certification - LMSW; Texas Drivers License Experience: One (1) year social worker experience in a health care agency. Hospice experience is highly preferred. Skills: Working knowledge of community resources. Good interpersonal skills. Hepatitis profile. Transportation: Reliable transportation. Valid auto liability insurance. Essential Functions: Assess hospice patient to identify psychosocial, financial, environmental and community needs as evidenced by POC documentation, clinical records, team meeting minutes and community resource referrals. Use effective interpersonal relations and communication skills; facilitates the use of these skills by other team members to achieve desirable outcomes. Meet mandatory continuing education requirements of the agency/licensing board. Demonstrate commitment, professional growth and competency by maintaining a working knowledge of public and private eligibility standards and requirements. Promote Agency philosophy and administrative policies to ensure quality of care. Attend interdisciplinary team meeting, participate in the patient care planning process and collaborates with Interdisciplinary Team to promote coordination of patient care. Accept clinical assignments that are consistent with education and competence to meet the needs of the

PRIMARY FUNCTION The Respiratory Therapist will provide respiratory services to VITAS patients so that the quality of life might be enhanced. Assesses the respiratory status of patients admitted into the VITAS program as directed by the interdisciplinary team. Evaluates the effectiveness of the present respiratory regimen. Provides input into the interdisciplinary plan of care to promote optimal respiratory function related to the patient's potential. Instructs patients and caregivers in appropriate respiratory care procedures and techniques. Participates as needed in the care process and as directed by the interdisciplinary team. Completes appropriate documentation in a timely manner and provides educational programs for VITAS staff members. QUALIFICATIONS * Qualified candidates must have a minimum two years experience as a Respiratory Therapist. * RRT: Acute care and home care field experience required. * CRTT: minimum two years experience with at least one year acute care and one year home care field experience. * Experience with respiratory-related home care equipment, compressed medical gases, concentrators and liquid oxygen. EDUCATION * Graduate of an approved program to train Respiratory Therapists. N.B.R.C. (National Board for Respiratory Care) credentialed (CRTT minimum; RRT preferred). * Current State License for Respiratory Care Practitioner, if applicable. SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V

Hospice Aide - CNA PRNWhat You Must Have: High School Diploma preferred or GED Must have an unencumbered certification according to the applicable Nurse Aide Registry Licensure: Current CNA license At least one year experience as a Hospice Aide or Nursing Assistant in a hospital, nursing home, home health agency, hospice or long term care facility Demonstrates interest in the welfare of ill and elderly; a heart for providing compassionate care High integrity, including maintenance of confidential information EMR experience a plus Must have current driver's license, reliable transportation, and provide ongoing valid and current auto liability insurance Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Provide direct patient care to patient under direction of the RN and according to the Hospice Aide/Homemaker Plan of Care. Provide necessary skills to assist the patient with safe transfers and ambulation per agency policy Provide necessary skills to appropriately report/communicate changes and document pertinent information and care provided to patient to ensure continuity of care. Practice accepted infection control principles. Promote positive, supportive, respectful communication to patient/family and other employees Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Hospice Aide that is experienced in customer service and eager to join an exciting organization.

Payroll Specialist Must be on site - Not Hybrid or RemoteWhat You Must Have: High school diploma or its equivalent required Minimum of three years of experience in Payroll; multi-state experience strongly preferred. Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy Experience with implementation of an HCM/HRIS/HRMS strongly preferred Comfortable navigating through Department of Labor and other complex regulations Organized work habits, accuracy, and proven attention to detail, with strong analytical skills Excellent oral and written communication skills Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Process all employee related personnel data for multiple agencies, ensuring timeliness, accuracy and compliance with policy. Process multi-state payroll on a semi-monthly schedule Ability to navigate in HCM and EMR system for timekeeping and payroll processing Ensure the accuracy and compliance for any I9's, tax document or other personnel documents Serves as liaison between Home Office HR and all other field sites/departments to influence proactive administration and ensure all approvals or deadlines are communicated for appropriate staff members Produce excel reports and create ad hoc ADP reports as needed for quality control outcomes Participate in preparing training materials, HR meetings or participate in other projects related to all areas of HR Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Payroll Specialist that is experienced in customer service and eager to join an exciting organization.

The Texas Regional Director of Operations is responsible for the operations of assigned Hospice programs/sites. The RDO plans and organizes tasks and resources to achieve strategic goals and objectives; measures progress towards set goals; takes corrective action as appropriate; and considers the impact of department/location decisions on the overall functioning of Good Shepherd Hospice. Travel to our Dallas, Houston and San Antonio Offices Responsibilities Oversees regional operations through planning, analysis, problem solving, and project management. Utilizes resources to achieve goals and objectives. Ensures delivery of quality care to patients, enhancement of business development, and continuous improvement of agency efficiency and fiscal success. Oversees the successful financial operation of individual locations. Participates in the development and monitoring of operating budgets. Supervises A/R and problem billing issues. Continually seeks ways to reduce costs without affecting quality of care. Develops and implements short-term and long-term strategic plans that support business plans - to meet or exceed financial goals. Recruits, hires, orients, assigns, evaluates and guides staff positions to meet agency and patient needs Supports the Good Shepherd Hospice Mission, Vision, and Values. Adheres to the Corporate Compliance Program, including confidentiality and HIPAA protected health information. Demonstrates knowledge of the Federal Hospice Condition of Participations, State regulations and Standards. Communicates effectively with of all levels of hospice staff, including the President. Interacts with and seeks assistance of corporate support services to benefit business activity within the locations. Qualifications Bachelor's degree in health care management or related field preferred. Minimum of three years management experience, and two years of hospice experience preferred. Strong leadership, administrative, and supervisory skills. Knowledge of Federal and State regulatory requirements and standards. Computer literate with skills in Microsoft Office (Word/Excel). Strong written and verbal skills, along with the ability to work closely with a wide range of professionals or a multi-disciplinary team. Employee Benefits: 5 Weeks of Paid Time off Company Cell Phone OR Monthly Cell Phone Stipend Mileage Reimbursement Health/Medical Benefits Dental Benefits (Delta Dental) Vision Benefits (VSP Vision) Flexible Spending Account "FSA" Employer Paid Life and AD&D Education Fund Voluntary Benefits: Accident Insurance Critical Illness Voluntary Life and AD&D Insurance Voluntary Short Term Disability 401k

Hospice Community Liaison 📍 Dallas-Fort Worth Metroplex 💼 Full-Time | Base Salary Starting at $55,000+ | Additional Performance-Based Incentives Included Hospice Care Partners is seeking a compassionate, driven, and relationship-focused Community Liaison to join our team. In this high-impact role, you'll serve as the bridge between our hospice services and the families, patients, and care communities we support. 💡 Key Responsibilities Serve as the primary point of contact for patients and families during the pre-admission phase. Clearly explain hospice eligibility, services, and support options with empathy and professionalism. Build and maintain strong relationships with referral sources, including hospitals, skilled nursing facilities, assisted living communities, and physician offices. Attend community and networking events to promote visibility and grow referral partnerships. Coordinate with the admissions, clinical, and administrative teams to ensure seamless onboarding of new patients. Organize and participate in facility-based events to increase awareness and engagement. 🚗 Field Marketing & Travel Expectations This is a field-based marketing role. Applicants must be comfortable traveling daily throughout the DFW Metroplex, including Tarrant, Dallas, Johnson, Ellis, Parker, and Denton counties, as needed to maintain relationships and support patient onboarding. Reliable transportation is required, and a monthly auto allowance is provided. 🧩 Qualifications 2+ years of experience in healthcare marketing, hospice, home health, or related fields. Strong interpersonal and communication skills, with the ability to educate and inspire. Working knowledge of hospice philosophy and eligibility guidelines preferred. Self-motivated and goal-oriented with a passion for community outreach. Reliable transportation and willingness to travel throughout the DFW area. 💵 Compensation & Benefits Base Salary starting at $55,000, commensurate with experience. Performance-based bonuses and incentive opportunities (from $500 to $3,000 additional, monthly) . Monthly employee Health Benefit stipend. Paid time off and monthly auto allowance. Ongoing professional development and support from a mission-driven team. 🌟 About Hospice Care Partners At Hospice Care Partners, we believe every person deserves compassionate, dignified care at the end of life. Our team of professionals is committed to serving patients and families with empathy, integrity, and excellence.

WHO WE ARE At VITAS Healthcare, we've been the nation's leading end-of-life care provider for more than 45 years. We're not just a hospice company-we're a mission-driven movement built on compassion, support, and growth When you join VITAS, you're stepping into a culture that invests in you: your development, your goals, and your impact. With programs in 15+ states and a nationally recognized employee experience, we promote from within, reward performance, and support ambitious professionals ready to make a difference. WHAT YOU'LL DO As a VITAS Representative, you'll be at the front line of change-educating physicians, healthcare leaders & professionals about the value of hospice care. You'll: Build trusted relationships with physician, healthcare leaders & professionals Confidently guide referral sources through understanding the prognostication, the value proposition of hospice & how to have effective conversations for families facing serious illness Champion the benefits of the Medicare hospice benefit Work alongside clinical partners to ensure patients receive the right care at the right time This is a role for someone who's ready to grow, eager to learn, and driven to serve. WHERE YOU'LL WORK You'll be based out of a local VITAS office and actively engaging across your territory. Whether it's a physician's office, hospital, or care facility-you'll go where the need is, always focused on making meaningful connections. WHAT WE'RE LOOKING FOR You're a strong communicator. You thrive on challenges. You're passionate about helping others and hungry to learn a meaningful, evolving business. If you're a motivated professional who wants to grow into a mission-aligned career, you'll find the tools, mentorship, and momentum here. At VITAS, we value: Adaptability in dynamic, people-driven environments A solution-oriented mindset that thrives on overcoming obstacles The heart and drive to connect, educate, and truly make a difference WHY THIS MATTERS Every day, you'll help ensure that patients and families receive comfort, dignity, and peace at life's most important moments. And in doing so, you'll grow your career, your confidence, and your sense of purpose. This is more than a sales role-it's a calling. Ready to answer? QUALIFICATIONS Minimum 2 years sales experience or in healthcare services preferred Participated in competitive team environment that involved individual accountably and teamwork Able to demonstrate examples on critical thinking and created solutions Past military service a plus Experience with volunteer organization a plus Hospice experience preferred but, not required Evidence of achieving sales goals within the market and/or demonstrates track record of consistently exceeding corporate goals Strong customer service, sense of urgency and problem solving skills Time Management and Organizational Skills Demonstrated knowledge and successful application of a need satisfaction selling process Ability to manage a territory, to conduct sales calls and to generate sales by building long term business partnerships Strong interpersonal skills within all levels of an organization EDUCATION Bachelor's degree preferred

Nurse Practitioner - PRNWhat You Must Have: Graduate of a Baccalaureate School of Nursing Current State license as a Registered Nurse and as an Advanced Practice Nurse (APN) Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Two years of experience as an APN in a clinical care setting, hospice or home health preferred Comprehensive knowledge of pharmacology, palliative care, and end-of-life What You Will Do: Consult with and educate the patient/family regarding disease process, self-care techniques, end-of-life care Consult with and assists in the IDG's development of patient/family plan of care to assure quality care is provided Interact with attending and consulting physicians as necessary regarding palliative care, in collaboration with hospice physician Inform physicians and other personnel of changes in the patient's needs and outcomes of intervention, while evaluating patient/family response to care Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Nurse Practitioner that is experienced in customer service and eager to join an exciting organization.

A program senior leadership role responsible for the Admissions Department's leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. Position structure Reports to and managed by the Program's GM Leadership Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program's successful rollout and sustainability of national, divisional, and regional initiatives within their program Lead by example through field coaching, account development, and community activities Created a positive culture of growth and development Strategy Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment Customer Develop a customer-service oriented Admissions Department by identifying and responding to the customer's needs and wants by recognizing the customer is the center of VITAS business Review and provide guidance on program-related customer complaints. Support and develop quality improvement initiatives based on internal and external survey results and time in field MAKM (Measurement, Analysis, and Knowledge Management) Admissions-focused process improvement project management for the program Admissions Performance KPI (Can change based on national direction): Length of Intake/Same Day Admit Speed to Referral/Appointment Training Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targets Workforce Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external) Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard Operations Compliance with AM required duties as here and within training materials Audits: Daily, weekly, monthly, quarterly and annual Monthly program, region, division and national meetings Budget and operation expense and performance management Results Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics. Experience: 5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferred Ability to work on various assignments simultaneously Knowledge of industry policies and practices Ability to motivate and develop others Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.) Demonstrates experiences of developing strategies and solutions to improve Admissions performance Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set Education: Bachelor's degree preferred in nursing or business from an accredited college or university or the international equivalent Nurse preferred to be licensed in the State of which the programs they cover Certification & Licensure: Current RN license preferred Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-Time | Part-Time | PRN Available Reports To: Manager, Clinical Operations Lead with Compassion. Serve with Purpose. At Hospice Care Partners , we believe the heart of hospice is human connection. That's why we're searching for a special kind of RN Case Manager-someone who blends clinical excellence with high emotional intelligence, personal accountability, and outstanding communication with patients, families, and facility staff. This isn't just a nursing job-it's a calling to support people with clarity and kindness through one of life's most tender moments. If you're a compassionate leader who brings calm to complexity and connection to every conversation, we invite you to grow with us. What You'll Do As an RN Case Manager, you will: Provide expert nursing care for home and facility-based hospice patients Serve as the lead communicator for your patients' care-coordinating with families, physicians, and interdisciplinary team members Build trust quickly through empathy, education, and clear, thoughtful communication Assess and anticipate changing needs while delivering patient-centered interventions Navigate emotionally complex situations with professionalism, sensitivity, and grace Support families and caregivers with education, reassurance, and meaningful presence Advocate for patient dignity and provide comfort through both action and understanding Who You Are A skilled clinician who leads with heart and holds yourself to high standards A dependable team member who communicates clearly, listens deeply, and follows through A natural relationship-builder who can manage difficult conversations with confidence and compassion A patient-centered professional who balances medical priorities with emotional support A responsive and resilient caregiver who thrives in home and facility care settings What You'll Need Current Texas RN License Valid Texas driver's license with reliable transportation and auto insurance Graduate of an accredited Diploma, Associate, or Baccalaureate nursing program 1+ years of nursing experience in hospice, palliative care, oncology, home health, or acute care Ability to work Monday-Friday (8:30 AM - 5:00 PM) with rotating after-hours/on-call availability Strong time management and documentation skills Familiarity with electronic medical record systems (Consolo EMR a plus) What We Offer Starting salary: $82,500+ (based on experience) Supportive, team-based culture with opportunities for mentorship and growth Full benefits package + mileage reimbursement A leadership team that sees and supports you as a whole person A mission-driven workplace where your compassion makes a real difference every day Preferred (Not Required) Bilingual (Spanish/English) BSN or higher Experience in case management, home health, or hospice field nursing Familiarity with Consolo EMR or similar platforms

Grow with Hospice Care Partners! Hospice Care Partners is a rapidly growing company with immediate opportunities for qualified and highly skilled CNAs. As a CNA with Hospice Care Partners, you will provide outstanding patient care and physical support for patients on a daily basis. To be considered for this role you should have the following credentials and documentation: Texas nursing assistant certification Current CPR certification Current TB test (may be provided if needed) Valid (non-expired) TX driver's license Proof of auto insurance Job Summary: The Certified Nursing Assistant performs patient care based on the care plan prepared by and supervised by the RN. Duties/Responsibilities: Provides for patient's personal hygiene and daily living. This may include providing and clearing bedpans and urinals, providing baths, backrubs, shampoos, and shaves, and assisting patients with showers. Assists with meals.. Ambulates, turns, and positions patients. Provides light housekeeping in general area of the patient. Works effectively as a team member in the delivery of care and assists in the orientation of new employees. Maintains good working relations with nursing staff and other employees through appropriate communication. Instills confidence in patients by maintaining a neat appearance and performing duties in a competent and caring manner. Reports observations of patients to the nurse caring for the patient to ensure consistent care of the patient's needs. With specialized training and written approval, may perform additional and specialized tasks pertinent to the assigned area within the CNA scope of practice. Required Skills/Abilities: Shows dependability by being punctual; maintains consistent attendance. Maintains a safe environment for patients and co-workers. Education and Experience: High school graduate or GED. Successful completion of a nursing assistant course with current TX certification. Current CPR for healthcare workers. Previous hospital, home health, or hospice experience with acceptable references. Must pass a pre-employment test for nursing assistant. Physical Requirements: Prolonged periods of standing and walking. Must be able to lift up to 75 pounds at time. Hospice Care Partners is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

What You Must Have: Be a licensed physician, RN, licensed social worker, licensed therapist, or licensed nursing home administrator with at least year of management or supervisor experience in a health-related setting, and an additional year of experience in a health related setting, such as stated under Experience; or have at least a high school diploma or a general equivalency degree with at least two years of management or supervisory experience in a health related setting, such as a home and community support services agency, hospital, nursing facility, hospice, outpatient rehabilitation center, psychiatric facility, intermediate care facility for persons with mental retardation or related conditions, or a licensed health care delivery setting providing services for individuals with functional disabilities. Bachelor's degree or equivalent experience and knowledge in hospice or healthcare operations and sales management At least 3 years of progressive experience managing operations in healthcare, hospice preferred Demonstrated ability to supervise and direct management personnel Understanding of business processes and systems that support the healthcare industry Experience in changing organizational processes to implement standard methods and practices Must have an outstanding interpersonal, communication and presentation skills along with a strong executive presence Knowledge of business management and a working knowledge of the Medicare Hospice Benefit preferred Experience with EMR/Customer Relationship software is a plus Current State Driver's License, reliable transportation and provide ongoing valid and current auto liability insurance Full Time Employee Benefits Competitive Salary Company Car for qualifying individuals Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching - 100% vested Tuition reimbursement Essential Duties Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals Ensure interdisciplinary care is provided while ethical business and clinical practice are maintained Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service, continuing education, competency testing and performance improvement. Ensure appropriate staff supervision during all service hours and ensure support services are available to staff Maintain knowledge of service systems in the community served by the agency and ensuring services provided are approved by the hospice Ensure Agency operates in compliance with federal and state law Manage conflict and complaint resolution Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agency's patients and monitors business operations to ensure financial stability Evaluate program, services and personnel Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Executive Director with an entrepreneurial spirit eager to join an exciting organization.

What You Must Have: Degree in health care or related field preferred At least three (3) to five (5) years of experience in health care, preferably in hospice operations Admissions/Intake and customer service experience Valid Driver's License and Automobile Insurance Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices Experience with EMR software Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies Initiate chart into EMR and maintain workflow Maintain census, pending admissions, red flag, journey's end and care plan meetings on stand up board Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services Gather, collate, and report referral statistics including key customer referral trends Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions Participate in quality assessment performance improvement teams and activities Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice Timely submission of all documentation Performance of other duties as required We are looking for a compassionate, talented and experienced Intake Coordinator that is experienced in customer service and eager to join an exciting organization.

Manager, IT Operations Department: Information TechnologyReports To: Senior Director of Information TechnologyLocation: Heart to Heart Hospice Holdings LLC - Plano, TX (Onsite) FLSA Status: Exempt The IT Operations Manager oversees the daily operations of the Heart to Heart Hospice Help Desk, ensuring high-quality, secure, and compliant technical support for all employees and contracted clinicians. This role manages a 5-person team, supported by a Team Lead, and is responsible for service delivery, operational communications, escalation handling, and adherence to HIPAA and ISO 27001-aligned controls across a multi-state hospice workforce. The position focuses on operational excellence, patient-critical service continuity, and aligning Help Desk practices with organizational goals related to security, compliance, and user experience. Key Responsibilities Help Desk Operations and Service Delivery Supervise daily Help Desk operations, ensuring timely resolution of support requests. Monitor ticket queues and maintain SLA compliance across all support categories. Enforce escalation procedures, prioritization rules, and service-level expectations. Oversee after-hours support schedules, round-robin rotations, and on-call workflows. Ensure all support activities adhere to HIPAA and ISO/IEC 27001 Annex A controls. Ensure all identity and access changes follow documented authorization and access governance workflows. Maintain 24/7 patient-critical support readiness through structured on-call rotation and escalation procedures. Support clinicians and contracted staff who rely on mobile devices, tablets, and laptops for patient-critical documentation. Operational Communications Draft and distribute company-wide IT Alert Notifications, outage updates, and maintenance communications. Ensure all notifications follow standard templates and meet organizational communication expectations. Incident Escalation and Coordination Serve as the management escalation point for complex or unresolved Help Desk cases. Collaborate with Infrastructure, Security, Applications, and Compliance teams to drive incident resolution. Support incident response processes for high-impact issues. Ensure escalations involving PHI are handled in accordance with HIPAA and internal access governance workflows. Documentation and Knowledge Management Maintain and update Help Desk procedures, troubleshooting guides, and onboarding materials. Oversee support documentation to ensure consistency, accuracy, and audit readiness. Ensure documentation supports audit-readiness for internal reviews, external assessments, and compliance audits. Performance Management and Staff Development Hire, train, and mentor Help Desk staff in alignment with Heart to Heart's mission and service values. Conduct performance reviews, set goals, and develop staff capabilities. Document performance issues and corrective actions in accordance with HR and IT governance requirements. Manage scheduling, PTO review, and timesheet approval. Metrics, Reporting, and Continuous Improvement Track and report KPIs including FCR, MTTR, SLA compliance, backlog status, and user satisfaction. Maintain monthly and quarterly operational reporting for IT leadership and executive review. Identify recurring issues and recommend process, workflow, or technology improvements. Help Desk System Ownership Manage configuration and optimization of the Help Desk ticketing system (SysAid, ServiceNow, or Jira Service Management). Ensure ticketing workflows, categorization, reporting functions, access controls, and data handling support operational needs and comply with HIPAA and ISO 27001 Annex A requirements. Qualifications and Requirements Education and Experience Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Associate degree or equivalent experience acceptable. 3-5 years of IT support or IT operations experience. 2+ years of supervisory or team leadership experience. Technical Skills (Required) Proficiency with enterprise ticketing systems: SysAid, ServiceNow, or Jira Service Management. Working knowledge of ITIL v4 service management practices. Strong understanding of desktop support, networking fundamentals, Microsoft 365, and endpoint troubleshooting. Experience managing ticket queues, SLAs, and operational workflows. Ability to interpret and apply performance metrics such as FCR, MTTR, SLA compliance, and backlog trends. Soft Skills Effective team leadership and coaching capability. Strong decision-making and prioritization abilities. Clear, professional executive-level written and verbal communication. Ability to lead in a fast-paced, patient-critical healthcare environment. High attention to detail and operational discipline. Conflict resolution and service-focused mindset. Preferred Certifications and Skills CompTIA A+ or Network+ certifications. Experience supporting healthcare environments or PHI-regulated operations. Familiarity with change management and incident response processes. HDI Support Center Manager or HDI Desktop Support Manager. ITIL v4 Foundation certification (required or strongly preferred). Working Conditions and Expectations Full-time role based at the Plano headquarters with hybrid options. May require after-hours availability for escalations or patient-critical incidents. Must pass required background checks and comply with HIPAA, HITECH, and internal IT governance policies. Growth and Development Opportunities Leadership development through exposure to IT governance, service management, and cross-functional initiatives. Opportunities to contribute to enterprise technology projects, security improvements, and IT service optimization. Professional certification reimbursement and training support. Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement We are looking for a talented and experienced IT Operations Manager that is experienced in customer service and eager to join an exciting organization.

Job DescriptionSalary: Primary function is to provide nursing care, under the supervision of a registered nurse, for patients of all ages in their place of residence, coordinate care with the interdisciplinary group, patient/family and referring agency. Education: Graduate of an accredited School of Vocational/Practical Nursing. Licensure: Current State license as a Licensed Vocational/Practical Nurse, or a multi-state license issued by a state member of the National Nurse Licensure Compact (NLC) if practicing in a state member of the NLC, current drivers license. Experience: Two years experience as a Licensed Vocational/Practical Nurse in a clinical care setting, hospice preferred Skills: Nursing skills as defined as generally accepted standards of practice. Good interpersonal skills. Essential Functions: Under the direction of the RN, assist in identifying the patients physical, psycho social, and environmental needs as evidenced by documentation, clinical record, team report, and evaluations. Participate in planning and implementing care in conjunction with the RN, in accordance with the POC. Applies concepts of infection control and standard precautions in coordinating/performing patient care activities to prevent contamination and transmission of disease. Assure the continuity of care through delivery of quality patient care. Provide effective communication to patient/family, team members, and other health care professionals as evidenced by clinical notes, case conferences, communication notes, and evaluations. Monitor assigned cases to ensure compliance with requirements of third party payor. Demonstrate commitment, professional growth and competency. Promote Agency philosophy and administrative policies to ensure quality of care.

Good Shepherd Hospice is seeking a compassionate and experienced Hospice or Health Care Related Sales Consultant to join our team serving our patients and families in Dallas and surrounding communities.The Hospice Consultant is responsible for planning, organizing and promoting public and professional awareness of Good Shepherd Hospice while increasing census and territory growth as a company. The successful candidate will be able to self-manage, have a proven track record of sales results, and be highly driven and competitive to grow a territory through strong relationship building. * Salary plus generous performance-based bonus plan Responsibilities * Provide customer service. Develop and communicate strategies that promote awareness of hospice philosophy in the territory. * Conduct in-services on hospice service and provide customer service for physicians, civic groups, churches, nursing homes, and other appropriate groups. * Utilize required technology daily (email, Outlook, CRM). * Conduct meaningful competitive analysis. * Maintain high call average per week and have strong follow up skills * Identify partners for contract negotiation. * Attain and or exceed goals consistently. * Maintain confidentiality of patient/family status. POSITION CONDITIONS: * Strong organizational skills * Strong customer service skills. * High level of community visibility. * Ownership of defined territory. * Timeliness of defined reports, weekly and quarterly, as well as all sales meetings. * Some work outside of normal business hours. * Excellent public speaking and presentation skills. * Ability to learn hospice and disease specific criteria. * Ability to network with other healthcare professionals. * Daily travel required. * Position requires a state drivers license and auto liability insurance. * Must be able to attend offsite training events RELATIONSHIPS: * Provides customer service, works and builds relationships with Physicians, Hospitals, Nursing Facilities, Assisted Living Facilities, Clinics, Community Agencies, Churches and Community Groups. * Works, builds and maintains positive internal relationships; fostering teamwork internally and externally. Qualifications * Progressive sales/marketing experience, preferably in healthcare. * Demonstrated commitment to the hospice philosophy of care. * Basic computer skills (Word, Excel, PowerPoint). * Can successfully pass background checks & drug screen MEASUREMENT * Contacts leading to contracts and relationships. * Growth in territory. * Growth in census. * Yearly evaluation. * Coaching ridealongs. * Weekly sales meeting participation. Employee Benefits: * 3 Weeks of Paid Time off * Paid Holidays * Company Cell Phone OR Monthly Cell Phone Stipend * Mileage Reimbursement * Health/Medical Benefits * Dental Benefits (Delta Dental) * Vision Benefits (VSP Vision) * Flexible Spending Account "FSA" * Employer Paid Life and AD&D * Education Fund * Voluntary Benefits: * Accident Insurance * Critical Illness * Voluntary Life and AD&D Insurance * Voluntary Short Term Disability * 401k

WHO WE ARE We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview. You will support all the members of the interdisciplinary team, including nurses, social workers, chaplains, and more. You will coach team members, consult on clinical matters, and lead performance improvement initiatives to elevate the patient experience. WHERE YOU'LL WORK Our PCAs work at a local VITAS office every day, supporting team members as needed. WHAT'S EXPECTED FROM YOU Our PCAs blend leadership skills and clinical expertise to effectively manage their team, ensuring quality and continuity of care for patients. In addition to your RN license and at least four years of healthcare management experience, you'll have the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude. You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey. QUALIFICATIONS Current Registered Nurse License to practice in the state where the VITAS Program is located. Two years of home health and hospice experience. Four years of healthcare management experience. Hands-on fiscal and budgetary experience. Experience managing a team of leaders. PCA Requirements and Qualifications by State: CA Regulation California Standard of Quality Patient Care: Section 5.3 Director of Patient Care Services PCA Requirements and Qualifications Director of Patient Care Services Required RN with BSN or another health related field and 3 years experience within last 5 in hospice, home health, primary care clinic, or health facility and One year in a supervisory or administrative position OR RN with 4 years experience in last 5 in a hospice, home health agency, primary care clinic or health facility and One year in a supervisory or administrative capacity. EDUCATION Bachelor's degree in Nursing or related field from an accredited college or university or the international equivalent preferred. See table above for specific requirements per state.