Senior User Experience Designer jobs at HeartFlow - 622 jobs

Lab49 is expanding its Design team and is looking for a Principal UX Designer to lead the design of cutting‑edge desktop, web, and mobile applications for our clients. In this role, you will drive the UX strategy, collaborate with stakeholders, and shape the design direction of complex financial and enterprise solutions. The ideal candidate is a seasoned UX leader with strong problem‑solving skills, a passion for elegant design solutions, and the ability to thrive in a client‑facing environment. You will work closely with development teams, product managers, and visual designers to create intuitive, high‑impact user experiences. Responsibilities: Lead UX strategy and execution for enterprise‑level applications, ensuring best‑in‑class user experiences. Define and oversee the user experience, including workflows, layouts, interactions, and data visualizations. Conduct user research, synthesize insights, and translate findings into actionable design solutions. Collaborate with clients to understand business needs, present design concepts, and refine solutions based on feedback. Mentor and guide UX designers, fostering a culture of innovation and excellence. Partner with development teams to ensure seamless implementation of designs. Required Experience & Skills: 10+ years of experience in UX Design, Interaction Design, or Information Architecture. Expertise in designing complex, data‑driven applications with a strong focus on usability. Proven ability to drive UX strategy and influence product direction. Hands‑on experience with user research, wireframing, prototyping, and usability testing. Strong communication and presentation skills, with the ability to articulate design decisions to stakeholders. Ability to balance business goals, technical constraints, and user needs to create effective solutions. Bachelor's or Master's degree in HCI, Interaction Design, Information Architecture, or a related field. Preferred Experience: Experience across financial services domains, especially asset management including investment vehicles, portfolio management processes, investment workflows, and key technology platforms serving institutional investors. Experience designing enterprise‑level financial or trading applications. Deep understanding of financial markets, trading platforms, or investment tools. This role is ideal for an experienced UX leader eager to make a significant impact on high‑profile financial technology solutions. If you're passionate about solving complex design challenges and shaping exceptional user experiences, we'd love to hear from you! Workplace Expectations At Lab49, we prioritize close collaboration - with each other and with our clients. For this role, we expect a presence of at least 3-4 days per week on‑site with clients in Boston. In addition, regular travel to client offices outside Boston is possible. We believe that consistent in‑person engagement helps build strong partnerships, drives better outcomes, and accelerates growth and innovation. The base salary range for this role is $180,000 - $200,000. Placement within the range provided above is based on the individual's relevant experience and skills for the role and level. Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor. #J-18808-Ljbffr

We're looking for a product designer to join us at Attention. At Attention, we're building AI agents and automations that take the busywork out of sales so teams can focus on selling. We're looking for a designer excited to define how people interact with AI, whether that's designing simple and intuitive dashboards, next-gen interfaces for steering AI agents, or working on our mobile app. Most importantly we hope that you care about users as much as we do. What you'll do Own design across the product - from zero-to-one exploration to polished shipped experiences. Prototype - Figma, code, etc. We find it easier to communicate ideas with our design partners and clients when we have realistic demos on hand. Collaborate with engineers, founders, and our own sales team - this is a team where ideas can come from anywhere, and there's no shortage of them. Turn messy AI behaviors into visible, intuitive, trustworthy interactions. Build on top of our component library and work with engineers to start fleshing out a more formalized design system as necessary. Work with marketing and growth to produce collateral that boosts Attention's presence online and out in the world. Bring strong opinions (held loosely) about how and what we ship and design. You might be a good fit if... You've designed for B2B - ideally at an early-stage startup or a high-velocity team. You're comfortable getting hands-on in code or building interactive prototypes. You have a strong product sense and can move forward at different speeds to suit different projects' needs. You want ownership of not only design, but product direction and process. You're comfortable gathering requirements and resolving ambiguity on your own; asking the right questions and enough questions is a huge part of this role. You like being in the office and collaborating in person (we're in-office 5 days a week at our office in Noho) You're able to find impactful work to do on your own, whether that's user interviews, coming up with new ideas, triaging the feature backlog, or pushing those little UI fixes that have been bothering you. We're ideally looking for someone with 2+ years of experience as a product designer - someone that has experience with design at scale and building teams. But please apply if you're excited by the prospect of working at Attention, even if you don't meet this bar. We're always looking for talented people that will grow with us. Bonus points if... You can convince our CEO to let dogs into the office You have strong opinions on the best office snacks You have experience with animation for marketing videos You love learning new tools and improving your own design processes - we'll buy you any software you want to try Why this role matters You'd be the one of the first product hires; you'll have agency in shaping the product, culture, and team, but you'll also have a team and founders to support you along the way; we're all in this together, trying to create a company that redefines how sales teams operate. We move fast and reward good work. If you're excited about shaping how people work with AI, we'd love to meet you.

Agilent is seeking a meticulous and collaborative Digital UI Production Designer to join our Agilent.com UX Team. This role plays a key part in improving the user experience across our global e-commerce platform through data-driven design experimentation and continuous optimization. If you're passionate about pixel-perfect execution, accessibility, and flawless designer-developer teamwork, we'd love to hear from you. Key Responsibilities Transform approved design concepts into production-ready UI assets using Figma, ensuring transparency and precision for developers. Lead designer-developer handoff with interactive prototypes, adaptable breakpoints, and clear documentation of animations and edge cases. Maintain and evolve the design system by reusing and extending components, tokens, and patterns. Ensure accessibility compliance (WCAG 2.x Level A) across all design variants. Collaborate daily with UX designers, developers, IT, and product teams to deliver high-impact A/B test variants. Coordinate and maintain version control in Figma for efficient tracking and reuse. Support experiment launches with rapid iterations and design QA feedback. Qualifications Bachelor's or Master's degree or equivalent experience. 1+ years of experience in UI or production design for adaptable web or e-commerce platforms. Advanced proficiency in Figma (components, variants, auto layout). Familiarity with front-end technologies (HTML/CSS) for effective developer communication. Experience working with design systems and maintaining scalable UI libraries. Strong understanding of accessibility standards (WCAG 2.1/2.2). Portfolio showcasing pixel-perfect execution and collaborative delivery. Bonus: Experience with Adobe Target, Storybook, Jira, or automated visual regression testing. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 11, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $76,080.00 - $142,650.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Marketing

UX/UIDesigner Compensation, Benefits and Duration Minimum Compensation: USD 44,000 Maximum Compensation: USD 154,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post.

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Your Role at Baxter The Baxter Human-Centered Product Design team partners with global development groups to deliver interaction, visual, and industrial design supported by research and usability testing. Designers collaborate with stakeholders and customers to create differentiated experiences for clinicians and patients. We're seeking someone who works well with R&D and cross‑functional teams, can operate independently, and contributes to industrial design, user research, and end‑user testing. The ideal candidate is a strong communicator, creative problem solver, and passionate designer who applies user‑experience principles to address real user needs. What You'll Do Communicate design intent through sketching, 3D CAD, rendering, user stories, and prototypes from low‑fidelity concepts to final design assets Balance the needs of cross‑functional stakeholders, including Engineering, Marketing, Clinical Affairs, and Quality If you want, I can make it even more concise or tailor the tone to match a specific company style Contribute to usability testing and customer research activities Facilitate design or research sessions as needed Collaborate effectively as part of a multidisciplinary team with strong written and verbal communication skills Use Adobe Creative Suite and a range of design, prototyping, and wireframing tools (e.g., Figma, Sketch, Photoshop, Illustrator) What You'll Bring Bachelor's degree or higher 1-3 years of professional experience Background in UX, visual, industrial, or design research disciplines Skilled with Adobe Creative Cloud Familiar with CAD tools such as SolidWorks, Fusion 360, and Rhino Capable with 3D modeling in Blender Comfortable using simulation tools like Autodesk Fusion 360 Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $88,000-$121,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. #LI-TV1 US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: * Basic Keyboarding Skills * Microsoft Excel * Microsoft Power Point * Microsoft Word * Ability to analyze and interpret data * Ability to communicate verbally * Ability to compile complex reports and develop presentations * Ability to compose letters and memorandums * Ability to deal calmly and courteously with people * Ability to deal with stressful situations * Ability to finish tasks in a timely manner * Ability to follow oral and written instructions and established procedures * Ability to function independently and manage own time and work tasks * Ability to lead work teams * Ability to maintain accuracy and consistency * Ability to maintain confidentiality * Ability to negotiate, persuade and establish direction * Ability to perform basic filing, office procedures and word processing * Ability to organize workflow * Ability to plan, coordinate and develop multiple projects * Ability to work as an effective team member * Skilled job requiring high level of adaptability & interpersonal skills Preferred: * Access * Qualtrics Key Responsibilities: * PEOPLE CENTERED CARE: * Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. * Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. * ENGAGED COLLEAGUES: * Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. * Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. * Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. * OPERATIONAL EXCELLENCE: * Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. * Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. * Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. * Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. * Grievance writing and ensuring policy is always followed. * PHYSICIANS and CLINICIANS: * Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. * Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. * Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. * LEADERSHIP NATIONALLY: * Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. * Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. * Develops best practices and presents at the system and national level. * Submits one presentation annually in partnership with a supported department/service line. * EFFECTIVE STEWARDSHIP: * Achieves or exceeds organizational objectives regarding cost management. * Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. * Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Patient Experience Consultant - (250002MU) Description Join Our Team as a Patient and Family Experience Consultant!Are you passionate about enhancing patient experiences and driving quality improvement? We are seeking a dynamic individual with expertise in Press Ganey patient experience surveys, coaching skills, and a creative thinker when it comes to improvement strategies. As a Patient Experience Consultant, you will lead multidisciplinary improvement activities, collaborate with various departments, and ensure the highest quality outcomes for our patients and families. If you have a background in healthcare, a knack for data-driven decision-making, and a commitment to excellence, we want to hear from you!The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital. A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys. Serves as a role model and authority utilizing a variety of performance improvement strategies. This individual will assist leadership across all service lines to improve patient experience scores. Qualifications Minimum EducationBachelor's Degree Healthcare or Business related (Required) Master's Degree (Preferred) Minimum Work Experience3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience) (Required)2 years hospital operations, performance improvement, or project management (Preferred) Required Skills/KnowledgeKnowledge of the healthcare industry trends Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict. Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills Functional AccountabilitiesPerformance Improvement:Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork Establishes and maintains project implementation plans and project status reports EducationUses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps. Trains staff and leaders through process assessment and redesign associated with experience strategy Mentors staff and leaders through training and project work. Responsible for successful closure of projects. Data ManagementAssists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans. Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement. Creates measurements to fit processes that can be used to monitor effectiveness and further improvements. Organizational AccountabilitiesOrganizational Commitment/IdentificationPartner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer ServiceAnticipate and responds to customer needs; follows up until needs are met Teamwork/CommunicationDemonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: District of Columbia-WashingtonWork Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job: Non-Clinical ProfessionalOrganization: Patient ServicesPosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 9-5Job Posting: Oct 24, 2025, 5:02:24 PMFull-Time Salary Range: 81993. 6 - 136656

Join Our Team as a Patient and Family Experience Consultant! Are you passionate about enhancing patient experiences and driving quality improvement? We are seeking a dynamic individual with expertise in Press Ganey patient experience surveys, coaching skills, and a creative thinker when it comes to improvement strategies. As a Patient Experience Consultant, you will lead multidisciplinary improvement activities, collaborate with various departments, and ensure the highest quality outcomes for our patients and families. If you have a background in healthcare, a knack for data-driven decision-making, and a commitment to excellence, we want to hear from you! The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital. A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys. Serves as a role model and authority utilizing a variety of performance improvement strategies. This individual will assist leadership across all service lines to improve patient experience scores. Minimum Education Bachelor's Degree Healthcare or Business related (Required) Master's Degree (Preferred) Minimum Work Experience 3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience) (Required) 2 years hospital operations, performance improvement, or project management (Preferred) Required Skills/Knowledge Knowledge of the healthcare industry trends Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict. Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills Functional Accountabilities Performance Improvement: * Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline * Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign * Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork * Establishes and maintains project implementation plans and project status reports Education * Uses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps. * Trains staff and leaders through process assessment and redesign associated with experience strategy * Mentors staff and leaders through training and project work. Responsible for successful closure of projects. Data Management * Assists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans. * Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement. * Creates measurements to fit processes that can be used to monitor effectiveness and further improvements. Organizational Accountabilities Organizational Commitment/Identification * Partner in the mission and upholds the core principles of the organization * Committed to diversity and recognizes value of cultural ethnic differences * Demonstrate personal and professional integrity * Maintain confidentiality at all times Customer Service * Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication * Demonstrate collaborative and respectful behavior * Partner with all team members to achieve goals * Receptive to others' ideas and opinions Performance Improvement/Problem-solving * Contribute to a positive work environment * Demonstrate flexibility and willingness to change * Identify opportunities to improve clinical and administrative processes * Make appropriate decisions, using sound judgment Safety * Speak up when team members appear to exhibit unsafe behavior or performance * Continuously validate and verify information needed for decision making or documentation * Stop in the face of uncertainty and takes time to resolve the situation * Demonstrate accurate, clear and timely verbal and written communication * Actively promote safety for patients, families, visitors and co-workers * Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Key Responsibilities: Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity “focus areas”. Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. Collaborate with local leaders to prioritize initiatives and facilitate work teams. Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. Participate in “voice of the customer” capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. Serve as a resource for performance improvement efforts in support of the local patient experience strategy. Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. Maintain strong working relationships with PE vendors and user groups. Requirements: Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. The ability to inspire and initiate innovative thinking surrounding PE at MHS. Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. Superior written/verbal communication and interpersonal skills. Ability to design and deliver impactful presentations to broad audiences. An ability to work collaboratively in a fast-paced team environment. A demonstrated ability to effectively manage projects through their life-cycle. Must be able to prioritize, manage, and execute simultaneous tasks. Strong critical thinking skills and the ability to work independently. The ability to apply change management methods to assigned projects. Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. Master's degree in nursing, business management, hospitality, health care administration, or related discipline. Proficiency in analyzing and interpreting customer experience data. Certified Patient Experience Professional, or able to be certified within six months of employment Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: TIME magazine Best Companies for Future Leaders, 2025 Great Place to Work Certified™, 2025 Glassdoor Best Places to Work, 2025 PressGaney HX Pinnacle of Excellence Award, 2024 PressGaney HX Guardian of Excellence Award, 2024 PressGaney HX Health System of the Year, 2024

At WHOOP, we're on a mission to unlock human performance and maximize healthspan. Our products empower members through deeper physiological understanding, enabling smarter decisions in training, recovery, sleep, and daily life As a Senior Industrial Designer specializing in hard goods, you will shape the future of the WHOOP wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into how people live, move, and perform. You will bring rigor, beauty, and innovation to objects worn 24/7 while setting a high bar for craft, performance, and design systems thinking. This role calls for a visionary, detail-obsessed designer with a strong background in consumer electronics and wearables. You will lead complex programs, mentor designers, and drive concept-to-launch development across a broad range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design Across Hard Goods Categories: Spearhead the design of performance-oriented wearables, charging systems, bands, accessories, packaging, and related ecosystem products. Drive Concept Through Production: Own projects from early research and sketching through prototyping, refinement, DFM, and final production confirmation, ensuring design intent carries through to the final product. User-Centered, Performance-Driven Innovation: Develop solutions grounded in user behavior, wearability, physiology, and ergonomic data. Translate insights into designs that elevate comfort, durability, and 24/7 performance. Rapid Prototyping & Experimentation: Use in-house and external prototyping resources to validate ergonomics, fit, usability, and CMF hypotheses quickly and iteratively. Material, CMF, & Process Expertise: Innovate with materials, hybrid soft/hard assemblies, and scalable manufacturing methods. Define CMF strategy across product categories ensuring consistency, durability, sustainability, and premium brand expression. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Hardware, Engineering, Product Marketing, and Development teams to deliver cohesive and seamless physical product experiences. Deep Engineering & Manufacturing Integration: Collaborate with mechanical engineering and manufacturing partners to drive DFM, assess risk, and maintain design integrity throughout the development process. AI-Integrated Design Workflow: Leverage AI tools to accelerate concept generation, form exploration, CMF studies, and design iteration. Mentor & Elevate: Guide junior designers, raise the bar for craft and creativity, and contribute to a culture of high performance, clarity, and continuous improvement. Visual Storytelling & Communication: Create compelling visuals, renderings, decks, and storytelling artifacts for alignment across stakeholders, including leadership and executive teams. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. Contribute to the WHOOP Design System: Help develop the long-term physical product design language and ecosystem strategy across generations of WHOOP hardware and accessories. QUALIFICATIONS: 7-10 years of industrial design experience, with a strong focus on consumer goods, wearables, and electronics. Exceptional portfolio demonstrating sophisticated form development, high-performance product design, and elevated execution. Mastery of 2D tools (Illustrator, Photoshop, Figma) and 3D tools (SolidWorks, Keyshot, 3D printing workflows). Proficiency with AI design tools for concepting and design acceleration. Proven ability to lead complex design programs with minimal oversight. Experience partnering with engineering teams on DFM and navigating offshore manufacturing processes. Deep knowledge of materials, CMF strategy, molding, lamination, bonding, and scalable production processes. Strong understanding of ergonomics, human factors, and products worn on the body. Highly organized, self-directed, and comfortable operating in a fast-paced, growth-stage environment. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

At WHOOP, we're on a mission to unlock human performance and healthspan. Our products empower members to optimize their daily lives and long term health through a deeper understanding of their bodies. As a Senior Industrial Designer specializing in accessories and soft goods, you will shape the future of our wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into daily routines while pushing innovation in performance, comfort, and form. This role calls for a visionary, detail-oriented designer with a proven track record in accessories, textiles, and wearables. You will lead design initiatives, mentor junior designers, and drive concept-to-launch execution across a wide range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design of Various Projects Within Accessories & Soft Goods: Spearhead the creation of performance-oriented wearables, bands, charging accessories, cases, travel gear, packaging, and related products. Drive Concept Through Production: Own Design of projects from early research and sketching through prototyping, refinement, and final production confirmation. User-Centric Innovation: Develop solutions grounded in user behavior, insights, and physiological needs, with an emphasis on ergonomics, materials, and performance. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Product Marketing, Hardware, Sourcing, and Development teams to create holistic and consistent product experiences. Material & Process Expertise: Innovate with fabrics, trims, soft constructions, and hybrid hard/soft assemblies. Bring deep knowledge of industrial sewing, lamination, molding, bonding, and scalable production methods. Mentor & Elevate: Guide and inspire junior designers while raising the bar for the team's creative output and design thinking. Visual Storytelling: Produce compelling visuals, renderings, and presentations for internal alignment and executive communication. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. QUALIFICATIONS: 5-8 years of industrial design experience, with a strong focus on accessories, soft goods, and/or wearable tech. Portfolio showcasing sophisticated form development, user-centered solutions, and a high standard of execution in soft goods. Proficiency in 2D tools (Illustrator, Photoshop, Figma,) and 3D tools (Solidworks, Keyshot, 3D printing platforms). Proficiency in AI design tools. Deep understanding of performance textiles, construction techniques, and soft-hard integration. Demonstrated ability to lead complex design programs with minimal oversight. Experience managing vendor relationships and guiding offshore manufacturing processes. A balance of hands-on craft, design vision, and collaborative mindset. Highly organized and comfortable operating in a fast-paced, growth-stage environment. Boston-based, 4 days in office. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

Job DescriptionAt WHOOP, we're on a mission to unlock human performance and healthspan. Our products empower members to optimize their daily lives and long term health through a deeper understanding of their bodies. As a Senior Industrial Designer specializing in accessories and soft goods, you will shape the future of our wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into daily routines while pushing innovation in performance, comfort, and form. This role calls for a visionary, detail-oriented designer with a proven track record in accessories, textiles, and wearables. You will lead design initiatives, mentor junior designers, and drive concept-to-launch execution across a wide range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design of Various Projects Within Accessories & Soft Goods: Spearhead the creation of performance-oriented wearables, bands, charging accessories, cases, travel gear, packaging, and related products. Drive Concept Through Production: Own Design of projects from early research and sketching through prototyping, refinement, and final production confirmation. User-Centric Innovation: Develop solutions grounded in user behavior, insights, and physiological needs, with an emphasis on ergonomics, materials, and performance. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Product Marketing, Hardware, Sourcing, and Development teams to create holistic and consistent product experiences. Material & Process Expertise: Innovate with fabrics, trims, soft constructions, and hybrid hard/soft assemblies. Bring deep knowledge of industrial sewing, lamination, molding, bonding, and scalable production methods. Mentor & Elevate: Guide and inspire junior designers while raising the bar for the team's creative output and design thinking. Visual Storytelling: Produce compelling visuals, renderings, and presentations for internal alignment and executive communication. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. QUALIFICATIONS: 5-8 years of industrial design experience, with a strong focus on accessories, soft goods, and/or wearable tech. Portfolio showcasing sophisticated form development, user-centered solutions, and a high standard of execution in soft goods. Proficiency in 2D tools (Illustrator, Photoshop, Figma,) and 3D tools (Solidworks, Keyshot, 3D printing platforms). Proficiency in AI design tools. Deep understanding of performance textiles, construction techniques, and soft-hard integration. Demonstrated ability to lead complex design programs with minimal oversight. Experience managing vendor relationships and guiding offshore manufacturing processes. A balance of hands-on craft, design vision, and collaborative mindset. Highly organized and comfortable operating in a fast-paced, growth-stage environment. Boston-based, 4 days in office. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

At WHOOP, we're on a mission to unlock human performance and maximize healthspan. Our products empower members through deeper physiological understanding, enabling smarter decisions in training, recovery, sleep, and daily life As a Senior Industrial Designer specializing in hard goods, you will shape the future of the WHOOP wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into how people live, move, and perform. You will bring rigor, beauty, and innovation to objects worn 24/7 while setting a high bar for craft, performance, and design systems thinking. This role calls for a visionary, detail-obsessed designer with a strong background in consumer electronics and wearables. You will lead complex programs, mentor designers, and drive concept-to-launch development across a broad range of physical products that bring the WHOOP experience to life. RESPONSIBILITIES: * Lead Design Across Hard Goods Categories: Spearhead the design of performance-oriented wearables, charging systems, bands, accessories, packaging, and related ecosystem products. * Drive Concept Through Production: Own projects from early research and sketching through prototyping, refinement, DFM, and final production confirmation, ensuring design intent carries through to the final product. * User-Centered, Performance-Driven Innovation: Develop solutions grounded in user behavior, wearability, physiology, and ergonomic data. Translate insights into designs that elevate comfort, durability, and 24/7 performance. * Rapid Prototyping & Experimentation: Use in-house and external prototyping resources to validate ergonomics, fit, usability, and CMF hypotheses quickly and iteratively. * Material, CMF, & Process Expertise: Innovate with materials, hybrid soft/hard assemblies, and scalable manufacturing methods. Define CMF strategy across product categories ensuring consistency, durability, sustainability, and premium brand expression. * Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Hardware, Engineering, Product Marketing, and Development teams to deliver cohesive and seamless physical product experiences. * Deep Engineering & Manufacturing Integration: Collaborate with mechanical engineering and manufacturing partners to drive DFM, assess risk, and maintain design integrity throughout the development process. * AI-Integrated Design Workflow: Leverage AI tools to accelerate concept generation, form exploration, CMF studies, and design iteration. * Mentor & Elevate: Guide junior designers, raise the bar for craft and creativity, and contribute to a culture of high performance, clarity, and continuous improvement. * Visual Storytelling & Communication: Create compelling visuals, renderings, decks, and storytelling artifacts for alignment across stakeholders, including leadership and executive teams. * Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. * Contribute to the WHOOP Design System: Help develop the long-term physical product design language and ecosystem strategy across generations of WHOOP hardware and accessories. QUALIFICATIONS: * 7-10 years of industrial design experience, with a strong focus on consumer goods, wearables, and electronics. * Exceptional portfolio demonstrating sophisticated form development, high-performance product design, and elevated execution. * Mastery of 2D tools (Illustrator, Photoshop, Figma) and 3D tools (SolidWorks, Keyshot, 3D printing workflows). * Proficiency with AI design tools for concepting and design acceleration. * Proven ability to lead complex design programs with minimal oversight. * Experience partnering with engineering teams on DFM and navigating offshore manufacturing processes. * Deep knowledge of materials, CMF strategy, molding, lamination, bonding, and scalable production processes. * Strong understanding of ergonomics, human factors, and products worn on the body. * Highly organized, self-directed, and comfortable operating in a fast-paced, growth-stage environment. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

At WHOOP, we're on a mission to unlock human performance and healthspan. Our products empower members to optimize their daily lives and long term health through a deeper understanding of their bodies. As a Senior Industrial Designer specializing in accessories and soft goods, you will shape the future of our wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into daily routines while pushing innovation in performance, comfort, and form. This role calls for a visionary, detail-oriented designer with a proven track record in accessories, textiles, and wearables. You will lead design initiatives, mentor junior designers, and drive concept-to-launch execution across a wide range of physical products that bring the WHOOP experience to life. RESPONSIBILITIES: * Lead Design of Various Projects Within Accessories & Soft Goods: Spearhead the creation of performance-oriented wearables, bands, charging accessories, cases, travel gear, packaging, and related products. * Drive Concept Through Production: Own Design of projects from early research and sketching through prototyping, refinement, and final production confirmation. * User-Centric Innovation: Develop solutions grounded in user behavior, insights, and physiological needs, with an emphasis on ergonomics, materials, and performance. * Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Product Marketing, Hardware, Sourcing, and Development teams to create holistic and consistent product experiences. * Material & Process Expertise: Innovate with fabrics, trims, soft constructions, and hybrid hard/soft assemblies. Bring deep knowledge of industrial sewing, lamination, molding, bonding, and scalable production methods. * Mentor & Elevate: Guide and inspire junior designers while raising the bar for the team's creative output and design thinking. * Visual Storytelling: Produce compelling visuals, renderings, and presentations for internal alignment and executive communication. * Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. QUALIFICATIONS: * 5-8 years of industrial design experience, with a strong focus on accessories, soft goods, and/or wearable tech. * Portfolio showcasing sophisticated form development, user-centered solutions, and a high standard of execution in soft goods. * Proficiency in 2D tools (Illustrator, Photoshop, Figma,) and 3D tools (Solidworks, Keyshot, 3D printing platforms). Proficiency in AI design tools. * Deep understanding of performance textiles, construction techniques, and soft-hard integration. * Demonstrated ability to lead complex design programs with minimal oversight. * Experience managing vendor relationships and guiding offshore manufacturing processes. * A balance of hands-on craft, design vision, and collaborative mindset. * Highly organized and comfortable operating in a fast-paced, growth-stage environment. * Boston-based, 4 days in office. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

requires a senior-level usability specialist. -Candidates should possess a deep understanding of both qualitative and quantitative user experience research methods. -Experience in the design and usability of financial services web products is preferred. -As part of the Digital Design team, the successful candidate will lead usability studies, and provide usability consultation. Responsibilities: -Develop research plans, conduct usability tests and cognitive walkthroughs, and report outcomes. -Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the user experience. -Craft documentation to help communicate the experience to the project team, UX team, and prototyping team. -Core Competency Requirements -Solid skills understanding interface design and usability principles and best practices, and the ability to speak to the specifics and benefits of the user-centered design process. -Experience leading tests both in the lab and remotely -Experience creating online studies using tools such as Qualtrics, SurveyGizmo, and Optimal Workshop -Ability to influence business partners and colleagues through effective leadership and demonstrated expertise. -Experience in moderating qualitative usability sessions, designing quantitative research studies/methods, and conducting exploratory user research methods(ethnographic research, personas, design games, etc.) -Ability to evaluate technology alternatives and make strategic technical decisions. Qualifications Experience & Skills Requirements: -7+ years of experience in a senior usability engineer or analyst role. -Evaluate project requirements to generate research and user-testing plans and estimates. -Vast experience with usability improvements and design efforts. -Mastery-level user experience research and analysis skills with ability to quickly synthesize reports of findings. -Create and lead the passion for being the voice of the user and experience building user centric solutions. -Strong verbal and visual communication, written communication, interpersonal and presentation skills. -Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities -Experience leading usability improvements and design efforts. -Experience guiding and mentoring senior software engineers and test engineers. -Proven ability to document requirements, designs, and project status. -The following skills are helpful but not required: -Ensure our client's digital properties are in compliance with WCAG 2.0 and Section 508 web accessibility standards. -Through the project lifecycle, identify accessibility defects by testing with automated tools and assistive technology. -Build empathy and awareness within the organization by educating project teams about the challenges disabled individuals have with various user interfaces -Develop web accessibility training programs for user experience practitioners, developers and other pertinent roles within the organization. -Create documentation to help communicate web accessibility requirements and recommendations to project teams. Experience & Qualifications: -A Bachelor's Degree in HCI, Human Factors, Interaction Design, Cognitive/Experimental Psychology, Cognitive Science or related degree. Masters Degree or additional training a plus. -Demonstrated experience with project methods such as Waterfall SDLC and Agile. -Sample work that displays a firm understanding of user research methods and best practices, reporting, and recommendations. Additional Information All your information will be kept confidential according to EEO guidelines.

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. California Pay Range $41,000 - $74,000 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: * Basic Keyboarding Skills * Microsoft Excel * Microsoft Power Point * Microsoft Word * Ability to analyze and interpret data * Ability to communicate verbally * Ability to compile complex reports and develop presentations * Ability to compose letters and memorandums * Ability to deal calmly and courteously with people * Ability to deal with stressful situations * Ability to finish tasks in a timely manner * Ability to follow oral and written instructions and established procedures * Ability to function independently and manage own time and work tasks * Ability to lead work teams * Ability to maintain accuracy and consistency * Ability to maintain confidentiality * Ability to negotiate, persuade and establish direction * Ability to perform basic filing, office procedures and word processing * Ability to organize workflow * Ability to plan, coordinate and develop multiple projects * Ability to work as an effective team member * Skilled job requiring high level of adaptability & interpersonal skills Preferred: * Access * Qualtrics Key Responsibilities: * PEOPLE CENTERED CARE: * Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. * Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. * ENGAGED COLLEAGUES: * Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. * Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. * Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. * OPERATIONAL EXCELLENCE: * Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. * Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. * Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. * Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. * Grievance writing and ensuring policy is always followed. * PHYSICIANS and CLINICIANS: * Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. * Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. * Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. * LEADERSHIP NATIONALLY: * Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. * Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. * Develops best practices and presents at the system and national level. * Submits one presentation annually in partnership with a supported department/service line. * EFFECTIVE STEWARDSHIP: * Achieves or exceeds organizational objectives regarding cost management. * Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. * Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type: Full-Time About Us We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth. We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time. Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact. Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down. We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation. And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same. Role Overview We're looking for a Senior Brand + Web Designer who thrives at the intersection of brand storytelling, visual design, and digital experiences. This role goes beyond traditional product design; you'll shape brand identity, marketing campaigns, websites and products design, and big visual ideas from the ground up. You'll own end-to-end design from concept to execution: crafting compelling brand narratives, designing responsive websites, creating campaign assets, and shaping visual systems that bring our clients' missions to life. You bring a deep love for typography, color, and visual hierarchy and understand that these choices shape clarity, usability, brand trust, and product adoption. This role suits a versatile, craft-obsessed designer who can move fluidly between brand strategy and hands-on execution, and who communicates clearly with both technical partners and non-technical stakeholders.partners. Our timelines are quick and our standards are high. You'll work efficiently with detail and care, balancing speed with quality across every deliverable. We hire for talent, not tenure. What matters is your craft, your portfolio, and your ability to elevate the work. Responsibilities Brand & Visual Identity Lead brand storytelling and visual identity development for clients, from concept through deployment. Create and systematize brand elements: logos, typography, color systems, visual language, and style guides. Translate brand strategy into cohesive design systems that work across web, print, social, and campaign materials. Maintain and evolve design systems and documentation to ensure consistency across all touchpoints. Website Design & Digital Experiences Design end-to-end website experiences, marketing sites, microsites, and landing pages, with strong UX, responsive UI, and attention to performance and accessibility. Create detailed wireframes, user flows, and high-fidelity interfaces for testing and developer handoff. Partner with engineering to visually QA implementations and ensure design integrity through launch. Marketing & Campaign Creative Design and deliver creative assets across media: social content, email campaigns, presentations, printed materials, and campaign collateral. Support content creation, including copy, storyboards, and blog visuals. Design AI-enabled marketing content and experiences; edit and elevate AI-assisted copy while maintaining brand voice. Cross-Functional Collaboration Partner with leadership, product, engineering, and client-facing teams to define objectives and deliver creative solutions. Scope creative projects and support execution across full-time and freelance team members. Synthesize research and insights into clear, client-facing presentations with actionable recommendations. Qualifications Professional design experience spanning brand, web, and visual design. Online portfolio demonstrating excellence in brand identity, website design, and marketing creative across diverse projects. Expert-level proficiency in Figma (Design, FigJam, Slides) and Adobe Creative Suite. Proven ability to create, manage, and evolve design systems and brand guidelines. Strong visual design sensibility with exceptional attention to typography, color, composition, and detail. Experience designing responsive websites with an understanding of UX principles, accessibility, and web performance. Basic familiarity with Webflow and web technologies (HTML, CSS, JavaScript) to collaborate effectively with engineers. Ability to work in fast-paced environments with quick turnarounds while maintaining high-quality output. Clear, confident communicator who collaborates Bonus Startup or agency experience with exposure to diverse client work. Experience with video production support (storyboarding, motion graphics, lower thirds). Knowledge of SEO basics, web optimization, and accessibility standards. Curious about GenAI tools and experience incorporating them into design workflows. Experience mentoring designers or establishing team processes. Compensation This role offers competitive pay with performance-based bonuses. Final compensation will vary based on experience, performance, and location. Why Join Human Agency At Human Agency, we're building something different - a team of thinkers, builders, and change-makers who believe in the power of purpose-driven work. You'll have the autonomy to lead, the resources to succeed, and the chance to grow alongside a company creating meaningful impact for people and organizations across sectors. Equal Opportunity Commitment Human Agency is proud to be an Equal Opportunity Employer. We value diverse backgrounds, perspectives, and experiences and strive to build an inclusive culture where everyone feels welcomed and empowered.

Job DescriptionNow Interviewing for a Member Experience Consultant Workout Anytime - Shepherd We are now Hiring a Member Experience Consultant to work in one of the fastest-growing Fitness Franchises that is genuinely about changing lives with passion, Workout Anytime! If you have the desire to start a CAREER in Fitness, this is a unique and powerful opportunity. If you are a TEAM player, enjoy working in a positive environment, interacting with people, and looking for opportunities for advancement. READ ON! This is an AMAZING opportunity FOR YOU to work for a RESULTS FOCUSED organization within the Fitness Industry where we pay commissions and bonuses on your performance! Responsibilities will include, but are not limited to: Becoming a great ambassador & promoter of Workout Anytime; our brand, our clubs, and our services. Greeting and checking in with all members, making them feel welcome and essential. Answering phones in a courteous, helpful, and professional manner. Selling and setting up new memberships and gaining referrals from existing members. Conducting guest tours. Assisting with the clubs daily maintenance and other tasks as assigned by management. Creating relationships inside and outside the gym. Participating in or managing various marketing events. Learning and adhering to our processes and procedures. Following up on your portioned incoming leads from the web, renewals, and other lead lists via phone and email. Candidate Requirements: Always display a positive, upbeat, outgoing, and courteous personality. Desired candidates will have some experience in direct customer-facing positions, fitness industry, or sales and can work in a cooperative, interactive gym setting. A flexible work schedule is preferred with availability to work weekends. Previous gym experience is preferred but not required. We are looking for candidates who are PASSIONATE about fitness and helping others achieve their goals. We are interested in hardworking and committed individuals who can thrive in a team environment and want to build a solid career while changing lives! The customer service of a Workout Anytime Member Experience Consultant must be outstanding! Our entire TEAM will work together to provide support and a cheering section for each client, making Workout Anytime - Shepherd the gym of choice for our Members. ***Future promotional opportunities will be available to those who demonstrate excellence and leadership capabilities***