Senior User Experience Designer jobs at HeartFlow

AMP is looking for a talented Sr. UX Designer to work on the digital ecommerce experience for a world class technology client. This is a remote role but the team primarily keeps West Coast hours. Responsibilities ▸ Strong thinker comfortable with complex transaction flows, high-fidelity wireframes, prototypes, and UX documentation. ▸ Defend design decisions and present to all levels of colleagues. ▸ Comfortable creating design specifications (red lines) for engineering. ▸ Collaborate with product managers, engineers, and other design team members. Requirements ▸ 5+ years UX or product design experience with consumer facing experiences (eCommerce and transactional experience preferred). ▸ Experience designing for both web (desktop and mobile) as well as native iOS apps. ▸ Agency, or “agency within an enterprise” is a plus. ▸ Experience with both Sketch and Photoshop required. ▸ Experience with localization preferred.

NMS Health is a trusted leader in occupational health, specializing in simplifying healthcare screenings for clients and their employees. With an easy-to-use platform, Pod, we manage every step of the process, from scheduling to results, ensuring efficiency and quality oversight. Supported by a national network of over 3,500 clinics, 4,500 labs, and 9,500 vaccine-enabled pharmacy partners, we ensure convenient access to health services nationwide. Our services include drug and alcohol screenings, physicals, immunizations, OSHA medical surveillance, and return-to-work exams, among others. By focusing on speed, compliance, and customer support, we aim to help organizations maintain a healthy and safe workforce while reducing administrative burdens. ********************** Role Overview As our UI/UX Designer & Front-End Developer, you will lead user experience design while implementing modern, responsive front-end code. You will work across product, engineering, and operations to improve workflows, build intuitive interfaces, and shape the long-term vision of our proprietary systems. This role is ideal for someone who is: Truly passionate about design Obsessed with clean, modern user experience A great communicator Flexible, collaborative, and eager to iterate Excited to build something meaningful in healthcare tech Motivated by growth, challenge, and long-term opportunity Interested in salary and equity as part of a growing company Key Responsibilities Lead UX/UI design initiatives for new features and upgrades across our proprietary platforms Build wireframes, mockups, prototypes, and design systems in Figma Develop front-end components using HTML, CSS, JavaScript, and Bootstrap Translate design concepts into pixel-perfect, production-ready interfaces Work closely with product owners and engineers to refine specifications Conduct user testing and incorporate feedback through iterative design Maintain and evolve a consistent, modern design system Enhance the user experience to reduce friction and create operational efficiencies Grow into a core contributor with increasing responsibility as our products scale Required Skills & Experience 2-6 years of UI/UX and front-end development experience (or portfolio that clearly demonstrates equivalent skill) Proficiency in: HTML, CSS, JavaScript Bootstrap Modern UI/UX best practices Figma (prototyping, components, design systems) Strong portfolio with clean, user-centered design examples Excellent communication and interpersonal skills Ability to think through user flows, logic, and system interactions Comfort designing for responsive and mobile-first environments Adaptability to evolving product needs and feedback Preferred Qualifications Experience with healthcare tech, SaaS products, or workflow-heavy interfaces Familiarity with React/Vue or modern JavaScript frameworks Understanding of accessibility guidelines (WCAG) Experience working with API-driven front-end environments Interest in design strategy, brand development, or product ownership What We Offer Competitive salary based on experience Equity opportunities for long-term contributors Growth path into senior UI/UX, design lead, or product design roles Hands-on influence over high-impact healthcare technology Creative ownership and a collaborative team environment The ability to directly shape software used by some of the world's largest companies

UX/UIDesigner Compensation, Benefits and Duration Minimum Compensation: USD 44,000 Maximum Compensation: USD 154,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post.

We are seeking a talented and creative UI/UX Designer to join our team. The ideal candidate will be responsible for designing intuitive, engaging, and user-centered digital experiences. You will work closely with product managers, developers, and other stakeholders to translate user needs and business goals into elegant and functional designs. Key Responsibilities: Conduct user research and analyze user behavior to inform design decisions. Create wireframes, prototypes, and high-fidelity mockups for web and mobile applications. Collaborate with cross-functional teams to define and implement innovative solutions for product direction, visuals, and experience. Design user interfaces that are visually appealing and consistent with brand guidelines. Conduct usability testing and iterate designs based on feedback. Stay up-to-date with industry trends, tools, and best practices in UI/UX design. Ensure designs are accessible and responsive across different devices and platforms. Requirements: Proven experience as a UI/UX Designer or similar role. Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar. Strong portfolio showcasing UI/UX design work. Understanding of HTML, CSS, and JavaScript is a plus. Excellent communication and collaboration skills. Attention to detail and a passion for creating great user experiences. Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: * Basic Keyboarding Skills * Microsoft Excel * Microsoft Power Point * Microsoft Word * Ability to analyze and interpret data * Ability to communicate verbally * Ability to compile complex reports and develop presentations * Ability to compose letters and memorandums * Ability to deal calmly and courteously with people * Ability to deal with stressful situations * Ability to finish tasks in a timely manner * Ability to follow oral and written instructions and established procedures * Ability to function independently and manage own time and work tasks * Ability to lead work teams * Ability to maintain accuracy and consistency * Ability to maintain confidentiality * Ability to negotiate, persuade and establish direction * Ability to perform basic filing, office procedures and word processing * Ability to organize workflow * Ability to plan, coordinate and develop multiple projects * Ability to work as an effective team member * Skilled job requiring high level of adaptability & interpersonal skills Preferred: * Access * Qualtrics Key Responsibilities: * PEOPLE CENTERED CARE: * Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. * Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. * ENGAGED COLLEAGUES: * Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. * Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. * Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. * OPERATIONAL EXCELLENCE: * Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. * Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. * Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. * Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. * Grievance writing and ensuring policy is always followed. * PHYSICIANS and CLINICIANS: * Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. * Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. * Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. * LEADERSHIP NATIONALLY: * Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. * Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. * Develops best practices and presents at the system and national level. * Submits one presentation annually in partnership with a supported department/service line. * EFFECTIVE STEWARDSHIP: * Achieves or exceeds organizational objectives regarding cost management. * Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. * Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity “focus areas”. Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. Collaborate with local leaders to prioritize initiatives and facilitate work teams. Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. Participate in “voice of the customer” capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. Serve as a resource for performance improvement efforts in support of the local patient experience strategy. Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. Maintain strong working relationships with PE vendors and user groups. Requirements: Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. The ability to inspire and initiate innovative thinking surrounding PE at MHS. Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. Superior written/verbal communication and interpersonal skills. Ability to design and deliver impactful presentations to broad audiences. An ability to work collaboratively in a fast-paced team environment. A demonstrated ability to effectively manage projects through their life-cycle. Must be able to prioritize, manage, and execute simultaneous tasks. Strong critical thinking skills and the ability to work independently. The ability to apply change management methods to assigned projects. Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. Master's degree in nursing, business management, hospitality, health care administration, or related discipline. Proficiency in analyzing and interpreting customer experience data. Certified Patient Experience Professional, or able to be certified within six months of employment Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: TIME magazine Best Companies for Future Leaders, 2025 Great Place to Work Certified™, 2025 Glassdoor Best Places to Work, 2025 PressGaney HX Pinnacle of Excellence Award, 2024 PressGaney HX Guardian of Excellence Award, 2024 PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

At WHOOP, we're on a mission to unlock human performance and healthspan. Our products empower members to optimize their daily lives and long term health through a deeper understanding of their bodies. As a Senior Industrial Designer specializing in accessories and soft goods, you will shape the future of our wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into daily routines while pushing innovation in performance, comfort, and form. This role calls for a visionary, detail-oriented designer with a proven track record in accessories, textiles, and wearables. You will lead design initiatives, mentor junior designers, and drive concept-to-launch execution across a wide range of physical products that bring the WHOOP experience to life. RESPONSIBILITIES: * Lead Design of Various Projects Within Accessories & Soft Goods: Spearhead the creation of performance-oriented wearables, bands, charging accessories, cases, travel gear, packaging, and related products. * Drive Concept Through Production: Own Design of projects from early research and sketching through prototyping, refinement, and final production confirmation. * User-Centric Innovation: Develop solutions grounded in user behavior, insights, and physiological needs, with an emphasis on ergonomics, materials, and performance. * Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Product Marketing, Hardware, Sourcing, and Development teams to create holistic and consistent product experiences. * Material & Process Expertise: Innovate with fabrics, trims, soft constructions, and hybrid hard/soft assemblies. Bring deep knowledge of industrial sewing, lamination, molding, bonding, and scalable production methods. * Mentor & Elevate: Guide and inspire junior designers while raising the bar for the team's creative output and design thinking. * Visual Storytelling: Produce compelling visuals, renderings, and presentations for internal alignment and executive communication. * Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. QUALIFICATIONS: * 5-8 years of industrial design experience, with a strong focus on accessories, soft goods, and/or wearable tech. * Portfolio showcasing sophisticated form development, user-centered solutions, and a high standard of execution in soft goods. * Proficiency in 2D tools (Illustrator, Photoshop, Figma,) and 3D tools (Solidworks, Keyshot, 3D printing platforms). Proficiency in AI design tools. * Deep understanding of performance textiles, construction techniques, and soft-hard integration. * Demonstrated ability to lead complex design programs with minimal oversight. * Experience managing vendor relationships and guiding offshore manufacturing processes. * A balance of hands-on craft, design vision, and collaborative mindset. * Highly organized and comfortable operating in a fast-paced, growth-stage environment. * Boston-based, 4 days in office. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

Job DescriptionAt WHOOP, we're on a mission to unlock human performance and healthspan. Our products empower members to optimize their daily lives and long term health through a deeper understanding of their bodies. As a Senior Industrial Designer specializing in accessories and soft goods, you will shape the future of our wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into daily routines while pushing innovation in performance, comfort, and form. This role calls for a visionary, detail-oriented designer with a proven track record in accessories, textiles, and wearables. You will lead design initiatives, mentor junior designers, and drive concept-to-launch execution across a wide range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design of Various Projects Within Accessories & Soft Goods: Spearhead the creation of performance-oriented wearables, bands, charging accessories, cases, travel gear, packaging, and related products. Drive Concept Through Production: Own Design of projects from early research and sketching through prototyping, refinement, and final production confirmation. User-Centric Innovation: Develop solutions grounded in user behavior, insights, and physiological needs, with an emphasis on ergonomics, materials, and performance. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Product Marketing, Hardware, Sourcing, and Development teams to create holistic and consistent product experiences. Material & Process Expertise: Innovate with fabrics, trims, soft constructions, and hybrid hard/soft assemblies. Bring deep knowledge of industrial sewing, lamination, molding, bonding, and scalable production methods. Mentor & Elevate: Guide and inspire junior designers while raising the bar for the team's creative output and design thinking. Visual Storytelling: Produce compelling visuals, renderings, and presentations for internal alignment and executive communication. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. QUALIFICATIONS: 5-8 years of industrial design experience, with a strong focus on accessories, soft goods, and/or wearable tech. Portfolio showcasing sophisticated form development, user-centered solutions, and a high standard of execution in soft goods. Proficiency in 2D tools (Illustrator, Photoshop, Figma,) and 3D tools (Solidworks, Keyshot, 3D printing platforms). Proficiency in AI design tools. Deep understanding of performance textiles, construction techniques, and soft-hard integration. Demonstrated ability to lead complex design programs with minimal oversight. Experience managing vendor relationships and guiding offshore manufacturing processes. A balance of hands-on craft, design vision, and collaborative mindset. Highly organized and comfortable operating in a fast-paced, growth-stage environment. Boston-based, 4 days in office. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

At WHOOP, we're on a mission to unlock human performance and healthspan. Our products empower members to optimize their daily lives and long term health through a deeper understanding of their bodies. As a Senior Industrial Designer specializing in accessories and soft goods, you will shape the future of our wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into daily routines while pushing innovation in performance, comfort, and form. This role calls for a visionary, detail-oriented designer with a proven track record in accessories, textiles, and wearables. You will lead design initiatives, mentor junior designers, and drive concept-to-launch execution across a wide range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design of Various Projects Within Accessories & Soft Goods: Spearhead the creation of performance-oriented wearables, bands, charging accessories, cases, travel gear, packaging, and related products. Drive Concept Through Production: Own Design of projects from early research and sketching through prototyping, refinement, and final production confirmation. User-Centric Innovation: Develop solutions grounded in user behavior, insights, and physiological needs, with an emphasis on ergonomics, materials, and performance. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Product Marketing, Hardware, Sourcing, and Development teams to create holistic and consistent product experiences. Material & Process Expertise: Innovate with fabrics, trims, soft constructions, and hybrid hard/soft assemblies. Bring deep knowledge of industrial sewing, lamination, molding, bonding, and scalable production methods. Mentor & Elevate: Guide and inspire junior designers while raising the bar for the team's creative output and design thinking. Visual Storytelling: Produce compelling visuals, renderings, and presentations for internal alignment and executive communication. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. QUALIFICATIONS: 5-8 years of industrial design experience, with a strong focus on accessories, soft goods, and/or wearable tech. Portfolio showcasing sophisticated form development, user-centered solutions, and a high standard of execution in soft goods. Proficiency in 2D tools (Illustrator, Photoshop, Figma,) and 3D tools (Solidworks, Keyshot, 3D printing platforms). Proficiency in AI design tools. Deep understanding of performance textiles, construction techniques, and soft-hard integration. Demonstrated ability to lead complex design programs with minimal oversight. Experience managing vendor relationships and guiding offshore manufacturing processes. A balance of hands-on craft, design vision, and collaborative mindset. Highly organized and comfortable operating in a fast-paced, growth-stage environment. Boston-based, 4 days in office. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

At WHOOP, we're on a mission to unlock human performance and maximize healthspan. Our products empower members through deeper physiological understanding, enabling smarter decisions in training, recovery, sleep, and daily life As a Senior Industrial Designer specializing in hard goods, you will shape the future of the WHOOP wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into how people live, move, and perform. You will bring rigor, beauty, and innovation to objects worn 24/7 while setting a high bar for craft, performance, and design systems thinking. This role calls for a visionary, detail-obsessed designer with a strong background in consumer electronics and wearables. You will lead complex programs, mentor designers, and drive concept-to-launch development across a broad range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design Across Hard Goods Categories: Spearhead the design of performance-oriented wearables, charging systems, bands, accessories, packaging, and related ecosystem products. Drive Concept Through Production: Own projects from early research and sketching through prototyping, refinement, DFM, and final production confirmation, ensuring design intent carries through to the final product. User-Centered, Performance-Driven Innovation: Develop solutions grounded in user behavior, wearability, physiology, and ergonomic data. Translate insights into designs that elevate comfort, durability, and 24/7 performance. Rapid Prototyping & Experimentation: Use in-house and external prototyping resources to validate ergonomics, fit, usability, and CMF hypotheses quickly and iteratively. Material, CMF, & Process Expertise: Innovate with materials, hybrid soft/hard assemblies, and scalable manufacturing methods. Define CMF strategy across product categories ensuring consistency, durability, sustainability, and premium brand expression. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Hardware, Engineering, Product Marketing, and Development teams to deliver cohesive and seamless physical product experiences. Deep Engineering & Manufacturing Integration: Collaborate with mechanical engineering and manufacturing partners to drive DFM, assess risk, and maintain design integrity throughout the development process. AI-Integrated Design Workflow: Leverage AI tools to accelerate concept generation, form exploration, CMF studies, and design iteration. Mentor & Elevate: Guide junior designers, raise the bar for craft and creativity, and contribute to a culture of high performance, clarity, and continuous improvement. Visual Storytelling & Communication: Create compelling visuals, renderings, decks, and storytelling artifacts for alignment across stakeholders, including leadership and executive teams. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. Contribute to the WHOOP Design System: Help develop the long-term physical product design language and ecosystem strategy across generations of WHOOP hardware and accessories. QUALIFICATIONS: 7-10 years of industrial design experience, with a strong focus on consumer goods, wearables, and electronics. Exceptional portfolio demonstrating sophisticated form development, high-performance product design, and elevated execution. Mastery of 2D tools (Illustrator, Photoshop, Figma) and 3D tools (SolidWorks, Keyshot, 3D printing workflows). Proficiency with AI design tools for concepting and design acceleration. Proven ability to lead complex design programs with minimal oversight. Experience partnering with engineering teams on DFM and navigating offshore manufacturing processes. Deep knowledge of materials, CMF strategy, molding, lamination, bonding, and scalable production processes. Strong understanding of ergonomics, human factors, and products worn on the body. Highly organized, self-directed, and comfortable operating in a fast-paced, growth-stage environment. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

requires a senior-level usability specialist. -Candidates should possess a deep understanding of both qualitative and quantitative user experience research methods. -Experience in the design and usability of financial services web products is preferred. -As part of the Digital Design team, the successful candidate will lead usability studies, and provide usability consultation. Responsibilities: -Develop research plans, conduct usability tests and cognitive walkthroughs, and report outcomes. -Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the user experience. -Craft documentation to help communicate the experience to the project team, UX team, and prototyping team. -Core Competency Requirements -Solid skills understanding interface design and usability principles and best practices, and the ability to speak to the specifics and benefits of the user-centered design process. -Experience leading tests both in the lab and remotely -Experience creating online studies using tools such as Qualtrics, SurveyGizmo, and Optimal Workshop -Ability to influence business partners and colleagues through effective leadership and demonstrated expertise. -Experience in moderating qualitative usability sessions, designing quantitative research studies/methods, and conducting exploratory user research methods(ethnographic research, personas, design games, etc.) -Ability to evaluate technology alternatives and make strategic technical decisions. Qualifications Experience & Skills Requirements: -7+ years of experience in a senior usability engineer or analyst role. -Evaluate project requirements to generate research and user-testing plans and estimates. -Vast experience with usability improvements and design efforts. -Mastery-level user experience research and analysis skills with ability to quickly synthesize reports of findings. -Create and lead the passion for being the voice of the user and experience building user centric solutions. -Strong verbal and visual communication, written communication, interpersonal and presentation skills. -Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities -Experience leading usability improvements and design efforts. -Experience guiding and mentoring senior software engineers and test engineers. -Proven ability to document requirements, designs, and project status. -The following skills are helpful but not required: -Ensure our client's digital properties are in compliance with WCAG 2.0 and Section 508 web accessibility standards. -Through the project lifecycle, identify accessibility defects by testing with automated tools and assistive technology. -Build empathy and awareness within the organization by educating project teams about the challenges disabled individuals have with various user interfaces -Develop web accessibility training programs for user experience practitioners, developers and other pertinent roles within the organization. -Create documentation to help communicate web accessibility requirements and recommendations to project teams. Experience & Qualifications: -A Bachelor's Degree in HCI, Human Factors, Interaction Design, Cognitive/Experimental Psychology, Cognitive Science or related degree. Masters Degree or additional training a plus. -Demonstrated experience with project methods such as Waterfall SDLC and Agile. -Sample work that displays a firm understanding of user research methods and best practices, reporting, and recommendations. Additional Information All your information will be kept confidential according to EEO guidelines.

Employment Type:Full time Shift:Day ShiftDescription: Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: Basic Keyboarding Skills Microsoft Excel Microsoft Power Point Microsoft Word Ability to analyze and interpret data Ability to communicate verbally Ability to compile complex reports and develop presentations Ability to compose letters and memorandums Ability to deal calmly and courteously with people Ability to deal with stressful situations Ability to finish tasks in a timely manner Ability to follow oral and written instructions and established procedures Ability to function independently and manage own time and work tasks Ability to lead work teams Ability to maintain accuracy and consistency Ability to maintain confidentiality Ability to negotiate, persuade and establish direction Ability to perform basic filing, office procedures and word processing Ability to organize workflow Ability to plan, coordinate and develop multiple projects Ability to work as an effective team member Skilled job requiring high level of adaptability & interpersonal skills Preferred: Access Qualtrics Key Responsibilities: PEOPLE CENTERED CARE: Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. ENGAGED COLLEAGUES: Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. OPERATIONAL EXCELLENCE: Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. Grievance writing and ensuring policy is always followed. PHYSICIANS and CLINICIANS: Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. LEADERSHIP NATIONALLY: Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. Develops best practices and presents at the system and national level. Submits one presentation annually in partnership with a supported department/service line. EFFECTIVE STEWARDSHIP: Achieves or exceeds organizational objectives regarding cost management. Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** **Onsite position - Baylor University Medical Center (BUMC)** This individual will support the visionary healthcare experience across the care continuum to ensure the delivery of an exceptional experience to patients, caregivers, families, and staff. This person will serve as the leader for experience at the site/facility level, providing direction and counsel to leaders, caregivers and teams. This individual will provide the site/facility with a single point of leadership and will be accountable for implementation and driving tangible results in delivering an exceptional experience. This individual will report to the Office of Patient Experience and works closely with senior leaders at the entity level in support of the delivery of an exceptional experience. **Essential Functions of the Role** + Communicate the exceptional experience vision and strategy; grounded in both analytics-based understanding of needs and business dynamics/brand strategy to optimize experience and loyalty, in collaboration with facility/site leadership. + Execute Voice of the Patient activities (Patient and Family Advisory Councils), to continuously adjust to demand expectations, including standardizing the patient journey with improvement opportunities for the patient experience in all touch points, enabling delivery of a best-in-class experience. + Utilizing standard reporting, lead the measurement capture and optimization of key performance indicators to be implemented to gauge experience and loyalty effectiveness. Spends majority of the time in performance improvement, mentoring and coaching leaders and staff to achieve our ambition. + Collaborates with OPX toward adopting new technology and other new initiatives to move toward real-time data collection/analysis. + Provides a clear understanding of experience analytics and clearly articulates the science and direction behind the data. + Manage experience evaluation through an ongoing process, utilizing insights from analytics, usability audits, and research results, including patient experience metrics. + Partner closely with clinical and system leadership to implement new programs, technologies and strategies to improve care delivery across the care continuum. + Cultivate a positive environment through managing for results and developing staff understanding/role in the BSWH Exceptional Experience Model. + Support relationship-centered communication (ART of Communication) through ongoing coaching/advocacy. Become Academy of Communication in Healthcare certified facilitators. + Advocate for integration of BSWH Exceptional Experience Model to drive exceptional experience, including branded experiences, service offerings and further opportunity identification. + Build linkages between the patient experience and team member engagement. + Tailor strategies to foster a best-in-class exceptional experience. **Key Success Factors** + Experienced knowledge of tools and techniques of quality performance measurement and data testing. + Experienced knowledge of Texas, Joint Commission and CMS standards. + Experienced knowledge of trends, developments, and research in providing high-quality safe care. + Skilled facilitator, coach, consultant, influencer. + Management and strategic thinking skills. + Investigative and problem-solving skills. + Skilled in the use of computers, and related software applications. + Excellent verbal, social and written communication skills. + Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issues. + Able to work collaboratively and effectively with a wide range of stakeholders and across organizational lines and teams. + Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives. + Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective action and/or mitigation. + Able to work alone or with varying levels of direction or indirect supervision and guidance. + Able to appropriately prioritize tasks to meet desired deadlines. + Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred + Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred. **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 4 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. **II. Position Requirements** : **Licensure/Certification/Registration:** Lean certification preferred. **Education:** Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. **Experience:** 5-7 years of previous job-related experience as a patient experience leader **Special Qualifications:** **Required:** + Basic Keyboarding Skills + Microsoft Excel + Microsoft Power Point + Microsoft Word + Ability to analyze and interpret data + Ability to communicate verbally + Ability to compile complex reports and develop presentations + Ability to compose letters and memorandums + Ability to deal calmly and courteously with people + Ability to deal with stressful situations + Ability to finish tasks in a timely manner + Ability to follow oral and written instructions and established procedures + Ability to function independently and manage own time and work tasks + Ability to lead work teams + Ability to maintain accuracy and consistency + Ability to maintain confidentiality + Ability to negotiate, persuade and establish direction + Ability to perform basic filing, office procedures and word processing + Ability to organize workflow + Ability to plan, coordinate and develop multiple projects + Ability to work as an effective team member + Skilled job requiring high level of adaptability & interpersonal skills **Preferred:** + Access + Qualtrics **Key Responsibilities:** + **PEOPLE CENTERED CARE:** + Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. + Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. + **ENGAGED COLLEAGUES:** + Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. + Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. + Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. + **OPERATIONAL EXCELLENCE:** + Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. + Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. + Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. + Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. + Grievance writing and ensuring policy is always followed. + **PHYSICIANS and CLINICIANS:** + Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. + Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. + Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. + **LEADERSHIP NATIONALLY** : + Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. + Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. + Develops best practices and presents at the system and national level. + Submits one presentation annually in partnership with a supported department/service line. + **EFFECTIVE STEWARDSHIP:** + Achieves or exceeds organizational objectives regarding cost management. + Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. + Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024