Service Support Specialist jobs at Hearth & Home Technologies - 401 jobs

Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service-and we're looking for someone equally passionate to join us as a Customer Support Specialist. In this role, you'll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration-this is a great place to start. What You'll Be Doing: Opening and processing daily shipments efficiently and accurately Entering and maintaining accurate customer data into our software systems Maintain a positive and professional attitude toward customers Answering phone calls and directing them to the appropriate team members Delivering excellent customer service and communication at every touchpoint Escalating complex or urgent issues to management as needed Supporting other departments and projects as assigned You might be a great fit if you have: At least 1 year of experience in a professional environment Associate's or Bachelor's degree preferred (but not required-we provide thorough training) A quick and adaptable learning style Proficiency in Microsoft Office, particularly Excel Strong organizational skills and sharp attention to detail A passion for helping people and providing excellent service A dependable work ethic and collaborative mindset Why Join Our Team? Benefits and Perks may include: Competitive salary Subsidized medical, dental and vision plans for employees and their family members. 401(k) with employer contributions Paid Time Off We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.

Application Notice We encourage you to apply thoughtfully by selecting one position that best matches your qualifications and interests. You may submit up to two active applications at a time. Please consider your location choice carefully-we recommend applying where you envision building your future. The Firm Unlock the Boundless Horizons of Tax, Valuation, and Business Expertise with Andersen! At Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the most extensive global presence among professional services organizations. You'll embark on a journey that transcends the ordinary, working with extraordinary clients spanning every industry, regardless of their size, because at Andersen, we are free from independence-related constraints that may hinder other firms. But that's not all; we're more than just a company; we're a community that thrives on diversity, inclusivity, and collaboration. Our focus is on your development helping you flourish as leaders, colleagues and trusted advisors. We equip you with world-class education, immersive experiences, and invaluable mentorship to support your rise to the top. We believe in your potential and invest in it to build a legacy that extends beyond your wildest dreams. Bring your ambition, your entrepreneurial spirit, and your burning desire to be the best. Your future mirrors the limitless possibilities of our future. Join us at Andersen, and together, let's write the story of your success! The Role Client Team Support Associates are a critical member of the client engagement team. They work on a variety of assignments to provide comprehensive administrative support for the full lifecycle of client engagements and must be able to prioritize various projects in a fast-paced environment as well as provide support to Managing Directors (MDs) and client engagement team members. Responsibilities include: Provide general administrative support. Perform special projects and other administrative duties as assigned Assist with meeting coordination, planning, and preparation (i.e., presentations for team members) Process expense reports, ensuring accuracy, compliance with company policies, and timely reimbursement Receive and process incoming processing requests Manage MD calendars, schedule meetings across multiple time zones, and coordinate travel arrangements Support client events, meetings, and presentations, including logistics and material preparation Coordinate and collaborate with internal departments (Finance, Risk/Compliance, Asset Management) Prepare, proofread and edit Job Arrangement Letters (JALs) in accordance with firm standards Process and track engagement letters via e-signature platforms such as Docusign and tracker Administer and maintain Client Acceptance Portal (CAP) entries for new and continuing client engagements, ensuring submissions are complete, accurate, and adhere to Andersen's compliance standards Generate and distribute reports, as needed, for the client engagement teams Create and track business development reports and activities for MDs Provide front desk and reception coverage as needed, including greeting visitors, answering and directing calls, managing incoming mail, and supporting general administrative tasks Assist with cleanup and organization following busy season lunches, events, and other office gatherings to ensure a tidy and professional workspace. Compensation and Benefits Our firm offers a competitive base salary and comprehensive benefits package designed to support the well-being, growth, and long-term success of our people. We are committed to recognizing individual contributions and providing resources that enable our employees to thrive both personally and professionally. Salary Range: For individuals hired to work in Chicago, Ill, the expected base salary range for this role is $65,000 to $82,000. Actual compensation will be determined based on the candidate's qualifications, experience, and skill set. Benefits: Employees (and their families) are eligible for medical, dental, vision, and basic life insurance coverage. Employees may enroll in the firm's 401(k) plan upon hire. We offer 160 hours of paid time off annually, along with twelve paid holidays each calendar year. For a full listing of benefit offerings, please visit ********************************* The Requirements Bachelor's degree preferred 3+ years of experience providing high-level administrative support in a professional services environment Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) Strong written and verbal communication skills Excellent organizational, multitasking, and time management skills Ability to handle sensitive financial and client data with discretion and confidentiality Professional demeanor and ability to interact with and gain the respect of all team members Ability to thrive in a deadline-driven environment and handle multiple projects/tasks with attention to detail Demonstrate a team-oriented mindset by actively collaborating with the CTS team to support shared goals and maintain a positive, cooperative work environment Must be flexible, dependable, and willing to go the extra mile Available to work evenings and extended hours as needed, as well as make post office runs, particularly during busy seasons Applicants must be currently authorized to work in the United States on a full-time basis upon hire. Andersen will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status). Andersen Tax is an equal opportunity employer committed to fostering an inclusive workplace. We evaluate all applicants and employees without regard to race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. All qualified applicants, including those with criminal histories, will be considered in a manner consistent with applicable law. We provide reasonable accommodations to qualified individuals with disabilities as required by law. ANDERSEN TAX LLC NOTICE FOR JOB APPLICANTS

is for Mariotti USA, a division of MH Equipment Company. About MH Equipment: As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. Amazing Culture, Thriving Company, Terrific Opportunity. For more information on who we are and what we do, please visit our website at ******************** Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction. Job Responsibilities: Provide dealers with service and parts support, application support, and corresponding order administration. Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor. Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis. Maintain accurate company records and transactional activity including all sold and installed unit master file. Capture and retain all PDI documentation. Maintain internal systems and files to reflect current pricing and other relevant information. Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting. Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns. Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering. Prepare new units for delivery to the dealer or end-user, including any required modification. Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc. Assist in research and development of existing and prospective product lines. Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies. Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections. Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance. Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials. Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting. Adhere to Company Policies and Work Rules. Perform other duties as assigned. Position Requirements: Primary core value of integrity. Technical background and knowledge of the material handling industry is a plus but not required. Excellent verbal and written communication and comfortable speaking to groups and individuals. Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel. Strong customer service skills. Valid driver's license with good driving record. Able to meet the physical requirements of the job. Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime. Benefits: Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation. Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop. Generous PTO: Paid vacation, holidays, personal, sick days, charity time off. Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability. Company Support: Continuous training, safe working environment. Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

Duties & Functions: • Receive, prioritize, document, and actively resolve end user technology issues and requests via phone, email, in person or using remote tools. • Install, diagnose, repair, maintain and upgrade laptop and desktop software, hardware, and equipment, while ensuring optimal performance and connectivity. • Support end-user training where required. • Support all company IT policies and data protection standards. • Escalate support issues to appropriate personnel as needed. • Ensure assigned requests are resolved in a timely manner using appropriate prioritization and escalation. • Collaborate with other departments for problem resolutions as necessary. • Create system/user documentation. • Maintain Computer/IT equipment asset listing. • Travel occasionally to remote locations to provide onsite support, adhering to all biosecurity standards and protocols. • Be on call on a rotational basis. Skills & Abilities: Knowledge of: • Microsoft windows Operating Systems • Microsoft Office Suite • Printer installation and support • Mobile devices including tablets and phones • Basic Networking • Familiarity with ITSM tools Skill in: • Customer service • Clear and concise verbal, written and telephone communication • Time management and prioritization with incoming tasks/requests Ability to: • Be on call per the on-call rotation • Analyze complex problems and make sound recommendations • Perform administrative tasks, including creating documentation and tracking incident tickets • Operate independently as well as in a group setting Physical Demands Climbing: Less than 20% Crawling/Stooping: Less than 20% Hearing: Over 70% Heavy Lifting: Less than 20% Choose an item. Manual Dexterity: 41% - 70% Pushing/Pulling: Less than 20% Speaking: Over 70% Standing: 20% - 40% Visual: Over 70% Walking: 20% - 40% Compensation and Benefits: Targeted pay range of $50,000-$56,000 USD per year, depending on experience and qualifications. The Maschhoffs offers full-time regular employees a comprehensive benefits package including: Your choice between a Preferred Provider Organization (PPO) plan and a High Deductible Health Plan (HDHP) plan. Two options for dental coverage, both of which cover three main types of expenses and cover preventative care at 100%. Group rate vision benefits. Complimentary Basic Life Insurance as well as voluntary employee, spouse, and child life insurance policies. Short Term and Long Term Disability coverage, at no cost to the employee. A traditional pre-tax 401(k) plan as well as a Roth 40(k) plan. The Company matches the first 4% of employee contributions, which is immediately vested. A generous paid time off program, including a life event day and volunteer day each year for full time employees. Participation in a Company Short Term Incentive Plan (STI) where payments are dependent upon several company factors/metrics.

Who We Are Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you'll join us! What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally. Compensation: The target salary range for this position is $60,000 - $63,000 annually, consistent with our internal compensation framework. This position is classified as Grade 11, with a full pay range of $51,962 - $72,789. You are eligible for an incentive bonus up too 5% of your annual salary, prorated based on your start date. Final pay will be determined by your experience, skills, internal equity, and available budget. What You'll Do (Responsibilities) · Provide day-to-day technical support for end users, including hardware, applications, and system access issues. · Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software . · Support employees working in office, manufacturing, and warehouse environments. · Escalate complex or unresolved issues to appropriate IT teams · Document incidents, resolutions, and procedures in the ticketing system. · Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding. · Monitor network connectivity identifying and working with network providers to resolve outages. · Monitoring nightly batch schedules and doing basic troubleshooting if issues occur · Support IT projects and initiatives as assigned. What You'll Need (Qualifications) · Associate's degree in information technology or related field, or equivalent experience. · 3+ years' Experience providing end-user and infrastructure technical support. · Strong customer service, communication, and organizational skills. · Ability to troubleshoot issues independently and follow established procedures. · Experience monitoring nightly batch schedules and doing basic troubleshooting · Experience working with network hardware and software. · Experience working with network and security administrative processes such as password management. Preferred: · Experience supporting voice-directed picking systems. · Experience in food distribution or logistics environments. · Experience working in or supporting systems within a unionized workforce environment. · Experience supporting multi-site warehouse operations. · Experience supporting ERP and similar software solutions · Experience supporting Blue Yonder Warehouse Management System Physical Demands and Work Environment: · Ability to work within an office environment. · Must be able to work in a fast-paced, autonomous environment. · Must be able to organize, prioritize, multi-task, meet deadlines, act professionally, and maintain information confidentiality. · Some travel is required. How You'll Find Success at EAS · Value People Most of All: Show respect & care, embrace diversity, and empower others. · Commit to Safety Everyday: See something say something do something, practice safe behavior, and celebrate safety success. · Invest in Our Company to Thrive: Share ideas to improve, learn & grow, and embrace change. · Think Before Doing and Act Decisively: Make thoughtful decisions, work together to find solutions, and do what's right. · Welcome Constructive Straight Talk: Be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand. · Serve Up Exceptional Experiences: Provide value to customers, take pride in your work, and help others to be successful. · Enjoy What You Do!: Have a positive attitude, Live the Spirit of E.A. Sween, and celebrate success.

Who We Are Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you'll join us! What We're Seeking We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally. Compensation: The target salary range for this position is $60,000 - $63,000 annually, consistent with our internal compensation framework. This position is classified as Grade 11, with a full pay range of $51,962 - $72,789. You are eligible for an incentive bonus up too 5% of your annual salary, prorated based on your start date. Final pay will be determined by your experience, skills, internal equity, and available budget. What You'll Do (Responsibilities) * Provide day-to-day technical support for end users, including hardware, applications, and system access issues. * Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software . * Support employees working in office, manufacturing, and warehouse environments. * Escalate complex or unresolved issues to appropriate IT teams * Document incidents, resolutions, and procedures in the ticketing system. * Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding. * Monitor network connectivity identifying and working with network providers to resolve outages. * Monitoring nightly batch schedules and doing basic troubleshooting if issues occur * Support IT projects and initiatives as assigned. What You'll Need (Qualifications) * Associate's degree in information technology or related field, or equivalent experience. * 3+ years' Experience providing end-user and infrastructure technical support. * Strong customer service, communication, and organizational skills. * Ability to troubleshoot issues independently and follow established procedures. * Experience monitoring nightly batch schedules and doing basic troubleshooting * Experience working with network hardware and software. * Experience working with network and security administrative processes such as password management. Preferred: * Experience supporting voice-directed picking systems. * Experience in food distribution or logistics environments. * Experience working in or supporting systems within a unionized workforce environment. * Experience supporting multi-site warehouse operations. * Experience supporting ERP and similar software solutions * Experience supporting Blue Yonder Warehouse Management System Physical Demands and Work Environment: * Ability to work within an office environment. * Must be able to work in a fast-paced, autonomous environment. * Must be able to organize, prioritize, multi-task, meet deadlines, act professionally, and maintain information confidentiality. * Some travel is required. How You'll Find Success at EAS * Value People Most of All: Show respect & care, embrace diversity, and empower others. * Commit to Safety Everyday: See something say something do something, practice safe behavior, and celebrate safety success. * Invest in Our Company to Thrive: Share ideas to improve, learn & grow, and embrace change. * Think Before Doing and Act Decisively: Make thoughtful decisions, work together to find solutions, and do what's right. * Welcome Constructive Straight Talk: Be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand. * Serve Up Exceptional Experiences: Provide value to customers, take pride in your work, and help others to be successful. * Enjoy What You Do!: Have a positive attitude, Live the Spirit of E.A. Sween, and celebrate success.

About IEM Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale. S JOB SUMMARY: The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor KEY RESPONSIBILITIES: Administrative Support: Maintain and update service records, contracts, and customer/vendor information in the FS company database. Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required. Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process. Ensure all new vendor and contractors' documentation is compliant with company policies, procedures and industry regulations. Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record. Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. Assist in the RMA - (Return Material Authorization) documentation development process for FS. Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews. Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process. Scheduling and Coordination: Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management. Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. Liaise with other IEM departments to ensure seamless coordination and support for field service operations. Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team. Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets. Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions. Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. Collect data related to field service activities, performance metrics and customer feedback. Generate quarterly reports and presentations for FS management review, highlighting key insights and trends. Inventory Management: Monitor and manage inventory levels of service parts, tools and test equipment. Coordinate with the procurement team to ensure timely replenishment of necessary supplies. Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits. Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Virginia facility. Assist in developing an asset tracking system for FS tools and equipment. QUALIFICATIONS: Education: Bachelor's or Associate's degree in Business Administration, Management, or a related field. Experience/Skills Required: Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment. Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook) Ability to work effectively in a cross-functional team environment. Proficiency in working in ERP and CRM systems. Problem-solving mindset with the ability to handle complex issues. Attention to detail and strong organizational skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Excellent communication skills. Work well with others in a team environment. Willingness to travel occasionally to company manufacturing facilities and FS regional offices. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey. Learn more about IEM at ********************* We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at *********************/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from ************* address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.

Product Support Technician Success Profile *This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations. Responsibilities: Creates quotes for both internal & external customers Enter parts, labor, miscellaneous items needed on quotes Company point of contact for the Cat Motoren/MAK product with functions such as processing warranty claims, customer support, etc. Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects Coordinates field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project. Adheres to and helps enforce safety policies both on-and off-site. Occasionally assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required. Responds promptly to phone calls or email requests Works in a cooperative manner with team and leadership Qualifications: High School degree required; 2-year technical college degree preferred Project Management experience preferred Electrical and mechanical aptitude including ATS, Switchgear, engine control Excellent communication skills Experience in Microsoft Office Suites Personal Attributes: Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability Travel: Up to 10% travel Minimum Physical Requirements: Standing, walking, using hands, talking, hearing This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $70,000.00 to $87,500.00 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you! Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills. Compensation: $22 - $26 hourly rate Benefits include: Medical and Prescription Drug with a Company Vision Program Dental A generous PTO program Paid Parental Leave Gym Reimbursement Program and Company Paid Wellness Coach Online Virtual Care Company Paid Life Insurance for Employee, Spouse, Children Company Paid Long and Short-Term Disability Company Paid Employee Assistance Program Flexible Spending Account Education/Tuition Reimbursement Program 401(K) - Company Match 100% up to 4% Bereavement Leave Volunteer Time Off Program Holiday Pay Employee Water Program - Free Water Referral Bonus Daily Pay Onsite wellness coaching and physical therapy Responsibilities include: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Handle Tier 1 helpdesk escalations through a ticketing system Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Manage and monitor internal assets to ensure accurate inventory records Support administration of phone system Support audio and video equipment in conference rooms Write training manuals as needed Other duties may be added and/or assigned as needed Qualifications and Skills: Windows 10 and 11, Office 365 Active Directory maintenance and user support Window based device such as laptops, workstations, printers, scanners, etc. Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP and VPN File server knowledge Microsoft certifications a plus Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 2 years+ experience working in a Microsoft Windows environment

The Service Support Specialist is an office-based role responsible for supporting all service operations and providing remote technical assistance to HydroWorx customers and field-based technicians. This position requires extensive product knowledge and a strong understanding of best practices related to field-based scopes of work. A primary responsibility of this role is the day-to-day management of service parts inventory at the corporate office, as well as all remote service parts inventory locations. The Service Support Specialist works closely with cross-functional teams, including Supply Chain, Project Management, Installation, and Production, to ensure efficient and effective service support. Qualifications Responsibilities/Essential Functions: Manage assigned service cases to full resolution by providing phone & email support to HydroWorx customers, contractors, and field technicians. Own SVC dept inventory process and procedures / maintain inventory levels at both MDT, field service vans and remote service locations. This includes the physical shipping of parts. Own service parts consumptions for completed jobs. Own SVC department role in RMA process to ensure field team is returning parts and following the correct process. Report all identified component issues or failures via the Continuous Improvement process. Assist with any special projects when directed. Education and Experience: High School Diploma or equivalent 5-10 years of work experience in a similar role related to the technical service industry Skills/Competencies: Ability to problem solve and troubleshoot Ability to make decisions under pressure Flexibility Excellent organizational skills Excellent interpersonal and customer service skills Great attention to detail Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear in order to exchange information. The employee must frequently lift and/or move up to 75 pounds. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy and fax machines, filing cabinets. Tools and Equipment: Computer, telephone, copy & fax machines Work Hours: Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Occasional travel is required. Training: Training for this position will be conducted per HydroWorx Training Program.

The Help Desk Technician operates in a primarily call center environment and is responsible for answering all incoming phone calls to the IT Service Desk. This position provides first-level technical support by troubleshooting hardware, software, and network issues, accurately documenting incidents and service requests. Ensure prompt and effective resolution or escalation of issues while delivering excellent customer service and maintaining a high level of professionalism in all interactions. Duties and Responsibilities: * Manages the flow of Help Desk tickets and monitors the queue for * Serves as the first contact for user support, interact with other IT * Assists users with hardware and software problems and questions to include file management, internet and software usage, peripheral usage, etc. * Assists with Network Administration and Management including troubleshooting problems with communications such as hubs, routers, switches cables, etc. * Initiates problem calls with Subject Matter Experts when incident trends denote a wider * Keep management informed of Help Desk ticket statistics and * Post weekly statistics to the department SQDC board and complies other statistics as * Other duties as assigned. Knowledge/Skills/Abilities: * Knowledge of Microsoft and Apple operating and application * Knowledge of Virus protection and cleansing * PC and Mac troubleshooting * Problem-solving and analytical * Effective written and verbal Education and Experience: * Required: HS Diploma * Preferred: Associates or Technical school certificate in an IT related discipline may be considered * Two years of experience in installing, repairing, and troubleshooting computers and software #LI-LT1

Reports To: Store Manager and Product Support Manager Supervises: None FLSA Code: Exempt Position requires self-motivated person driven to succeed. Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business. Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell. Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement. Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement. Depending on experience, a six month to one-year training program at our Atwood, IL location may be required. Purpose: Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment. Works with all dealership departments to sell and support precision farming products to producers in their trade area. Responsibilities: Leads the organization in the sale of Precision Farming Products offered through John Deere Knows and uses company provided systems and tools to follow a defined sales process Manages the adoption of new technology and product offerings Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting Provides support for advanced customer training (including desktop software and data management products) offered through John Deere Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person Manages customer follow-up processes and customer satisfaction issues related to the AMS product line Serves as the internal and external dealership technical specialist relative to the entire AMS product line Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products Job Requirements: Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience 1+ years of experience in an agriculture-related role Excellent driving record with a valid driver's license (checked via insurance company) Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment Knowledge of database software and computer application systems Ability to work flexible hours Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to speak and write effectively one-on-one and within a group Full-Time Benefit Packages: Paid Holidays & Vacation Time Health, Vision, & Dental Insurance Life Insurance 401K Plan with Company Match Routine Performance & Pay Reviews Flexible Spending Account (FSA) Safety Equipment Allowance Company Provided Uniforms All benefits subject to change. Pay Information: The salary pay range for this position is $50,000 to $90,000. This reflects a reasonable estimate of the targeted base salary for this role. Based on factor such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made. In Season Hours : Monday-Friday 7am-5pm , Saturday 7am-12pm (rotation) Off Season/Winter Hours: Monday-Friday 7am-5pm *Off season hours are from November-March. Start and end date to winter hours is dependent on year and subject to change.*

Job Responsibilities Help Desk Support and Management Provides timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals. Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM). Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates. Diagnoses and resolves hardware, software, network, and printer issues. Assists with user account management in Active Directory, Office 365, and other enterprise systems. Document incidents, resolutions, and procedures in the ticketing system. Participate in an on-call for after-hours support. Collaborate with senior IT staff on projects, system upgrades, and process improvements. Maintain inventory of IT equipment and software licenses.

Grow a Better Tomorrow with Nufarm. We know that growing is about more than just crops and cultivation. It's about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it's about people. Nufarm is the dependable partner behind thousands of agricultural success stories. Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields. How can you grow with Nufarm? Are you passionate about delivering exceptional IT support and solving complex technical challenges? Nufarm Americas Inc., located in Alsip, IL, is seeking a Regional IT Support Analyst to join our dynamic team. The position supports end users in North America (NA) and acts as the key point of contact that will respond to system outages and escalations. Our support model includes receiving new requests via Teams chat, email, phone and website requests. What will you be doing? Provide onsite and remote support for users across the NA region (USA, Canada, Mexico, Argentina & Brazil) Respond to system outages, escalations, and service requests via Teams, email, phone, and web Support workstation imaging, O365 applications, and phone provisioning Maintain boardroom technology and assist with IT hardware inventory Collaborate with vendors and third-party providers for equipment and infrastructure support Deliver VIP support and manage physical IT infrastructure changes Participate in service management meetings and regional IT planning What do you bring? 5+ years of IT hardware/software support experience Strong communication, documentation, and follow-up skills Experience with ServiceNow Ability to manage multiple priorities and provide timely updates Office 365, Concur, Ariba, SuccessFactors IT hardware (laptops, desktops, printers, mobile devices) Operating systems and deployment tools (SCCM, Intune) Fortinet hardware exposure ServiceNow, Lansweeper, Bomgar Preferred: Workstation imaging experience Familiarity with SCCM, Intune, and mobile device management Experience supporting geographically dispersed teams Flexibility to coordinate across time zones PLEASE NOTE: This is a fully onsite role with no work-from-home option. Candidates must already possess valid work authorization that permits them to work for Nufarm in the United States. Please note that visa sponsorship is not available for this role. What do we offer? Our compensation structure is designed to reflect local market conditions. The expected salary range for this role is $60,000 - $75,000 annually, depending on experience, skills and other job-related factors. If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we'd love to hear from you. We are an equal opportunity employer, and we value diversity. All employment decisions are decided based on qualifications, merit and business needs. We are committed to building an inclusive environment for all Nufarm employees. #LI-POST

Grow a Better Tomorrow with Nufarm. We know that growing is about more than just crops and cultivation. It's about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also wonderfully uplifting. More than anything, it's about people. Nufarm is the dependable partner behind thousands of agricultural success stories. Every day, growers around the world turn to our products and our people to help with the challenges of fighting disease, weeds and pests, and to increase crop yields. How can you grow with Nufarm? Are you passionate about delivering exceptional IT support and solving complex technical challenges? Nufarm Americas Inc., located in Alsip, IL, is seeking a Regional IT Support Analyst to join our dynamic team. The position supports end users in North America (NA) and acts as the key point of contact that will respond to system outages and escalations. Our support model includes receiving new requests via Teams chat, email, phone and website requests. What will you be doing? * Provide onsite and remote support for users across the NA region (USA, Canada, Mexico, Argentina & Brazil) * Respond to system outages, escalations, and service requests via Teams, email, phone, and web * Support workstation imaging, O365 applications, and phone provisioning * Maintain boardroom technology and assist with IT hardware inventory * Collaborate with vendors and third-party providers for equipment and infrastructure support * Deliver VIP support and manage physical IT infrastructure changes * Participate in service management meetings and regional IT planning What do you bring? * 5+ years of IT hardware/software support experience * Strong communication, documentation, and follow-up skills * Experience with ServiceNow * Ability to manage multiple priorities and provide timely updates * Office 365, Concur, Ariba, SuccessFactors * IT hardware (laptops, desktops, printers, mobile devices) * Operating systems and deployment tools (SCCM, Intune) * Fortinet hardware exposure * ServiceNow, Lansweeper, Bomgar Preferred: * Workstation imaging experience * Familiarity with SCCM, Intune, and mobile device management * Experience supporting geographically dispersed teams * Flexibility to coordinate across time zones PLEASE NOTE: This is a fully onsite role with no work-from-home option. Candidates must already possess valid work authorization that permits them to work for Nufarm in the United States. Please note that visa sponsorship is not available for this role. What do we offer? Our compensation structure is designed to reflect local market conditions. The expected salary range for this role is $60,000 - $75,000 annually, depending on experience, skills and other job-related factors. If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we'd love to hear from you. We are an equal opportunity employer, and we value diversity. All employment decisions are decided based on qualifications, merit and business needs. We are committed to building an inclusive environment for all Nufarm employees. #LI-POST

Job DescriptionTechnical Support TechnicianThis position provides preparation, imaging, configuration, and installation of software. Provide basic evaluation of computer functionality and be responsible for imaging of computers to load pre-configured operating systems and verification of correct hardware function (Windows and Mac). Imaging new machines as well as reimaging older machines to be reused. Qualifications:• Strong technical aptitude and laptop /PC troubleshooting skills. • Fix issues with laptops that are being imaged. • Ability to follow procedural steps. • Attention to detail. • Works well with other team members. • Deadline and detail oriented. • Willingness to learn. Experience:• Microsoft Office: 1 year (Preferred)• Windows: 1 year (Preferred)• Mac: Basic understanding (will have the opportunity to learn more while in position. • Software troubleshooting: 1 year (Preferred)

The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication. The IT Helpdesk will support operations in the following areas: Information System operations Tier I level Helpdesk Access Control and Authentication Technology Infrastructure Monitoring and Reporting Assist in Incident Response Operations The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements: ShoreTel/Mitel VoIP Microsoft Exchange Cisco Meraki Microsoft Windows Servers VMware and Hyper-V End-Point Security iOS, Android, and Windows Mobile Security and compliance Installing Windows 10, Office 2016/365, ConnectWise and Antivirus software Qualifications The following qualifications are highly recommended for the IT Helpdesk position. Qualifications should include but are not limited to: Working knowledge of network operation and Helpdesk ticketing software Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.- Desired Experience in running network cabling Certification(s); CompTIA A+, Network+, Security+ Desired This is not an all-inclusive list of duties and responsibilities and management reserves the right to amend as needed We ask that you do not call us or stop in; applicants who are of interest will be contacted. We appreciate your interest and wish you success in your job search!