HTLF jobs - 20 jobs

Special Loans Administrator I - Construction - Hybrid Full time; Non-Exempt; 37.5 hours/week; Overtime as required. Department: Special Loans Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines. Essential Functions and Duties: • Accurate and timely input and processing of various loans. • Responsible for reviewing and preparing documentation. • Promptly and professionally respond to inquiries via incoming and outgoing calls. • Direct Proxy emails and incoming mail to the appropriate party. • Verify and QC tasks performed by colleagues. • Prepare and distribute daily, weekly, monthly internal reports as required. • Monitor and apply Suspense funds. • Handle escalated issues and serve as a resource for questions/issues from junior staff. • Correspond with investor/client to determine new payment factors. • Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products. • Correspond with homeowners. • Correspond with outside vendors to obtain needed documentation. • Always present a positive and professional demeanor. • Maintain and increase knowledge, as applicable, of current practices, procedures, and policies. • Help maintain proper accounting of GL accounts. • Participate in department audit program. • Maintain performance standards. • Support management in defining and developing procedures for new products. • Review regulatory guidelines and determine appropriate action. • Handle incoming and outgoing calls to assist borrowers and clients. • Performs reviews of loan documents and disclosures needed to evaluate borrower requests. • Reviews and responds to emails received in processing email proxies as assigned. • Reviews and processes documents and requests received via hardcopy mail as assigned. • Reviews and references servicing, and compliance guidelines as needed to process borrower requests. • Perform peer reviews of fellow team members to ensure quality of processing. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • 1-3 years of mortgage servicing experience is helpful but not required. • Experience working for either a Financial Institution, Bank or Mortgage company is a plus. • Customer service experience, a plus. • Microsoft Office (Excel, Word, and Outlook). • Strong communication, interpersonal, and organizational skills. • High math aptitude. • Must be able to work in a very fast-paced environment. • Possess critical thinking skills. • High School Diploma. Preferred/Other Qualifications: • Some college experience is preferred. Benefits: • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Administrative Assistant I

Collection Manager Full time; Exempt HYBRID or Remote Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description : Provides leadership to and has operational responsibility for the management of assigned department. Oversee the quality and compliance regarding laws and regulations and identify areas of improvement. Must have mortgage servicing Collection Manager experience and Fannie Mae( FNMA), Ginnie Mac, Ginnie Mae. Essential Functions and Duties: • Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department. • Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies. • Maintain departmental staffing and productivity standards within allocated budgets and resources. • Review operating results and evaluate against goals and department standards; monitor and report trends and re-align staff to meet objectives/changing business needs. • Participate in interview and selection processes with supervisory and higher job positions. • Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events. • Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements. • Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both. • Consistently demonstrate an ability to strategize and problem-solve when challenges arise. • Identify new opportunities for departmental growth and productivity. • Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. • Prepare and submit departmental reports as requested. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • Bachelor's degree or equivalent combination of education and experience. • 3+ years of Collection Management experience in Mortgage Banking/Servicing or related financial services. • Must have working knowledge of mortgage servicing operations and mortgage quality assurance. • Strong knowledge of mortgage compliance and regulations. • Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms. • Strong analytical and problem-solving skills and attention to detail. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Ability to coordinate multiple and changing priorities. • Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion. • Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values. Preferred/Other Qualifications: • Knowledge of mortgage servicing software and platforms. • 5-10 years of mortgage servicing experience. • 5 plus years of management in the financial services/mortgage industry. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Job Description Accountant I (Hybrid) Full time; Non-Exempt; 37.5 hours/week; Overtime as required. Department: Corporate Accounting Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Responsible for data entry and general entry level accounting processes. Essential Functions and Duties: • Daily data entry for client remittances, accounts payable and wire transfers/ACH payments. • Preparation of daily deposit. • Preparation and mailing of daily check run. • Preparation and posting of general journal entries into the accounting program. • Communicate with other departments to ensure the smooth processing of all transactions. • Filing of all paid invoices and checking copies. • Maintain a listing of all company files sent to the outside storage area. • Assist in any special projects assigned to the department. • Assist in document requests from both internal and outside auditors. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • High School degree. • Proficient with Microsoft applications (including advanced Excel experience). • Strong analytical and problem-solving skills and attention to detail. • Exceptional organizational and time-management skills. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. Preferred/Other Qualifications: • 1 year of experience in the mortgage industry preferred. • Bachelor's degree Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Coordinator II Full time; Non-Exempt; 40 hours per week - 3 days in office Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides administrative and customer/client support to the assigned department or team. Reports to Supervisor. Essential Functions and Duties: • Set up, prepare and/or update assigned documents, files, databases according to departmental procedures. • Receive and respond to inquiries or requests for information from internal partners and external agencies or vendors. • Review documents, reports, presentations, files, and other written materials for accuracy and completion. • Prepare and maintain timelines and task assignments for assigned projects. • Prepare, assemble, or proofread correspondence. • Answer calls/emails from clients or customers, researching and resolving issues as appropriate. • Facilitate the request and receipt of needed research or deliverables from other departments. • Update and maintain tasks and activities in required databases. • Ensure all documentation is completed/updated timely/accurately and is scanned, logged, filed, stored, or preserved in accordance with organizational guidelines. • Successfully complete annual regulatory compliance training. • Additional duties as assigned. Required Qualifications: • High school diploma or equivalent. • 2+ years providing administrative support in a fast-paced environment. • 2+ years' experience in mortgage servicing, real estate, or applicable field. • Strong PC skills, including Microsoft applications and loan servicing platforms. • Good writing skills, including spelling, grammar, sentence composition, and proofreading. • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. • Ability to handle confidential information with discretion and professionalism. • Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Supervisor II Full time; Exempt Department: Special Loans Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides supervisory support and leadership to department by monitoring and prioritizing workflow, escalated or complex issues, and serving as an expert on the services and procedures of the department. Reports to Assistant Manager. Essential Functions and Duties: Coordinate and monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas. Identify and communicate to management issues concerning staffing, workflow, clients, procedures, etc. Participate in interview processes with job candidates. Train new employees, serve as a mentor, and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. Work with management to set productivity goals; evaluate employee productivity against department standards. Monitor employee work to ensure employee professionalism, knowledge, and competency align with organizational standards; ensure department as well as regulatory requirements are strictly adhered to. Coach and counsel employees as appropriate; participate in annual review process as assigned. Assist managers with tracking attendance, payroll administration, and other HR-related administrative tasks. Prepare and submit departmental reports to management as requested. Review quality control data and address/correct any deficiencies. Successfully complete annual regulatory compliance training. Performs other related duties as assigned. Department Specific/Additional Duties: Hold team meetings. Create process improvement for the benefit of the department. Strategize process improvement initiatives. Review and update processing QC checklists, Desktop procedures, and Policy & Procedure Handbooks as needed. Perform weekly 1-on-1 meetings with all team administrators to keep them apprised of individual issues, concerns, changes, and coaching as needed. Perform weekly team meetings to go over universal issues, concerns, changes, and coaching. Meet weekly with the Assistant Manager, keeping the Assistant Manager apprised of any concerns and highlights about the team. Oversee team IM Chats, ensure it is being utilized appropriately. Serve as backup to Assistant Manager on product issues if the Assistant Manager is out of the office. Perform monthly check in office of all desks to ensure no loan information is visible. Preparation of monthly client and management reports. Assist and oversee any special projects assigned to the department. Assist and oversee transfers and conversions. Maintain telephone servicing levels. Handle escalations (tasks, calls, client, and borrower issues, etc.). Work with other departments for ongoing process improvements. Act as the backup for staff and Management when necessary Required Qualifications: Bachelor's degree or equivalent combination of education and experience. Proficient with Microsoft applications (including advanced Excel experience.) Strong analytical and problem-solving skills and attention to detail. Exceptional organizational and time-management skills. Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. Preferred/Other Qualifications: 1+ years' experience with MSP Servicing Platform. 1+ years' experience in the mortgage industry preferred. Benefits Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more. Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 401 (K) Plan with company match Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Full-time Description Purpose This Service Level Agreement (SLA) outlines the responsibilities, performance standards, and accountability expectations for the Traditional Loan Officer Assistant (LOA Type 1). The purpose of this agreement is to ensure consistent service levels, communication standards, and operational excellence between Loan Officers (LOs), borrowers, and the operations team. Role Overview The Traditional LOA Type 1 provides direct support to assigned Loan Officers to ensure timely, accurate, and compliant loan origination. This includes managing communication, assisting with loan setup, coordinating documentation, and ensuring files are complete and ready for processing and disclosure. The LOA Type 1 plays a key role in maintaining SLAs for submission, disclosure, and closing timelines through proactive communication, accurate file setup, and collaboration with both sales and operations teams. Core Responsibilities Collect and review borrower documents, ensuring completeness and compliance with company policies and regulatory requirements. Enter loan data into the loan origination system (LOS) accurately and timely. Prepare and organize loan files for submission to processing, including reviewing disclosures, verifications, and supporting documents. Perform junior processing duties, such as: Ordering and reviewing credit reports, appraisals, and title commitments Verifying employment, income, and assets Reviewing loan conditions and ensuring documentation meets underwriting requirements Assisting in preparing closing documents and disclosure packages Monitor loan pipeline to ensure deadlines are met and communicate status updates to Loan Officers and team members. Provide general support to the mortgage team & branch operation manager as needed, including assisting with follow-ups, loan updates, and document requests. Business Development Support Contacts business partners to set up meetings and maintain relationship pipelines. Distributes approved marketing materials on behalf of assigned Loan Officers. Manages assigned LO's technologies, CRM systems, and lead-tracking tools. Administrative & Communication Management Answers phones, monitors shared inboxes, and screens emails for assigned LOs. Provides prompt borrower communication and ensures responsiveness within regional SLA standards. Tracks loan status updates and ensures both borrower and LO are informed at all major milestones. Loan Setup & Documentation Assists the Loan Officer with collecting required documentation. Uploads and inputs borrower data and documents into Encompass once the LO has initiated the loan. Communicates with the borrower to validate the URLA (1003) and ensure all required income, asset, and liability documentation is complete. Loan Structuring & Submission Assists in structuring loans, running AUS, and submitting “TBD” property scenarios. Reviews loan applications and supporting documents for completeness and accuracy prior to submission. Ensures all files are ready for disclosure at the time of submission to processing. Disclosure & Compliance Obtains executed disclosures within required regulatory timeframes. Works with the disclosure desk to ensure fees are accurate and appropriately disclosed. Analyzes credit reports and borrower financials to help determine appropriate loan products. Closing Coordination Reviews Closing Disclosures (CDs) for accuracy and ensures fees and cash-to-close are consistent with borrower expectations. Provides borrower support and communication through closing, addressing any documentation or scheduling needs. Licensing & Product Support If licensed, may answer borrower inquiries involving rates and product options within compliance parameters. Supports the branch by maintaining product knowledge and assisting with program research as requested. Requirements Minimum 2 years Mortgage Experience Valid Driver's License Encompass Knowledge Income Calculation Knowledge Physical Requirements The Traditional Loan Officer Assistant (Type 1) position is classified as a general office worker role. The following physical requirements are representative of those that must be met to successfully perform the essential functions of this position: Work Environment: Standard office setting with moderate noise levels. May involve hybrid or remote work as approved. Physical Activity: Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and operating office equipment. Occasional standing, walking, bending, or reaching within the workspace. Lifting/Carrying: Must be able to occasionally lift or move up to 25 pounds (e.g., files, office supplies, small equipment). Vision Requirements: Close vision required for reading, reviewing documents, and computer work; ability to adjust focus as needed. Communication Requirements: Must be able to communicate clearly and effectively in person, over the phone, and via electronic correspondence. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Salary Description $15-21.50

Collection Manager Full time; Exempt HYBRID or Remote Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides leadership to and has operational responsibility for the management of assigned department. Oversee the quality and compliance regarding laws and regulations and identify areas of improvement. Must have mortgage servicing Collection Manager experience and Fannie Mae( FNMA), Ginnie Mac, Ginnie Mae. Essential Functions and Duties: • Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department. • Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies. • Maintain departmental staffing and productivity standards within allocated budgets and resources. • Review operating results and evaluate against goals and department standards; monitor and report trends and re-align staff to meet objectives/changing business needs. • Participate in interview and selection processes with supervisory and higher job positions. • Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events. • Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements. • Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both. • Consistently demonstrate an ability to strategize and problem-solve when challenges arise. • Identify new opportunities for departmental growth and productivity. • Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. • Prepare and submit departmental reports as requested. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • Bachelor's degree or equivalent combination of education and experience. • 3+ years of Collection Management experience in Mortgage Banking/Servicing or related financial services. • Must have working knowledge of mortgage servicing operations and mortgage quality assurance. • Strong knowledge of mortgage compliance and regulations. • Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms. • Strong analytical and problem-solving skills and attention to detail. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Ability to coordinate multiple and changing priorities. • Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion. • Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values. Preferred/Other Qualifications: • Knowledge of mortgage servicing software and platforms. • 5-10 years of mortgage servicing experience. • 5 plus years of management in the financial services/mortgage industry. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Bankruptcy Representative II Full time; Non-Exempt; 40 hours/week; Overtime as required. Department: Bankruptcy Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Oversees the handling of bankruptcy processes on assigned loans within the guidelines of FHA, VA, PMI, Fannie Mae, Freddie Mac, private investors, and federal and state laws. Essential Functions and Duties: • Monitor activity on bankruptcy files to protect the organization and client's interest on loans impaired by bankruptcy filing. • Monitor assigned loans to ensure all activities are handled within departmental and regulatory guidelines and timeframes. • Ensure proof of claim is filed correctly and that an acceptable plan is entered into and approved within required guidelines. • Process cash; pay attorney and vendor invoices. • Research and respond to debtor and investor inquiries timely and accurately. • Process file when a bankruptcy has been reinstated. • Monitor all aspects of the outsourcing firm and report performance/issues to management. • Coordinate with the outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received. • Monitor and maintain bankruptcy reports to ensure compliance with departmental and regulatory guidelines. • Keep bankruptcy screens updated accurately and timely. • Maintain and monitor special loans as assigned. • Train and mentor junior staff • Successfully complete annual regulatory compliance training. • Additional duties as assigned. BK Phone Rep: • Answer inbound bankruptcy calls according to procedures. • Process pays by phones payments. • Provide fax, email, and mailing address to the borrower, third parties when applicable. • Transfer calls to bankruptcy processor, Team Lead or Supervisor when applicable • Train and mentor junior staff. BK Set Up Rep: • Review bankruptcy notifications and set up bankruptcy workstation in MSP where applicable. • Upload required documents. • Email firms and internal contacts to validate foreclosure sales. • Review dockets, action issues. • Perform data entry functions as defined by departmental processes and procedures. • Train and mentor junior staff BK Bill Back Rep: • File GSE claims timely, confirming fees have been moved. • Prepare 2130 forms and 2650 forms following through to completion. • Train and mentor junior staff Required Qualifications: • High School or equivalent combination of education and experience • Solid PC skills include Microsoft applications and loan servicing platforms. • Strong analytical and problem-solving skills and attention to detail. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. Preferred/Other Qualifications: • 1 year mortgage servicing or originating experience. • Knowledge or experience of bankruptcy laws and processes. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Administrative Assistant I Full time; Non-Exempt; 37.5 hours/week; Overtime as required. Department: Legal Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: To provide support to the Legal Department by performing departmental administration tasks and by assisting the General Counsel and Attorneys, including by reviewing correspondence, maintaining and organizing files, preparing documents in connection with assigned tasks and handling certain other projects as assigned. Hybrid role in the Lake Zurich office 3 days/week Essential Functions and Duties: Investigates complaints sent to Company by various regulatory authorities. Review and respond to Customer Service and Research inquiries and requests for assistance. Processes responses to subpoenas issued to the Company. Assists General Counsel and Attorneys in litigation, particularly in the assembly and review of factual material needed to assess the merits of the case. Assists in the preparation and delivery of applications, renewals, and periodic reports necessary to maintain the good corporate standing and/or servicing licenses of the Company and its affiliates. Perform such other responsibilities and duties as assigned by General Counsel or Attorneys. Successfully complete annual regulatory compliance training. Performs other related duties as assigned. Required Qualifications: 2-3 years in a Law office, corporate legal department, or mortgage servicing company experience preferred. Superior interpersonal, organizational, and analytical skills; proficiency in Microsoft Office Applications, including Work and Excel; excellent written and oral communication skills; ability/willingness to work overtime as needs dictate. Experience with MSP is strongly preferred Experience in a legal environment related to compliance, mortgage servicing, and/or vendor management; experience with foreclosure and bankruptcy attorneys and the foreclosure and bankruptcy processes; experience with LPS and Fidelity systems preferred. Preferred/Other Qualifications: Clerical experience in mortgage servicing, banking, or legal environment College degree is preferred. Benefits Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more. Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 401 (K) Plan with company match Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer, and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Coordinator II Full time; Non-Exempt; 40 hours per week - 3 days in office Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides administrative and customer/client support to the assigned department or team. Reports to Supervisor. Essential Functions and Duties: • Set up, prepare and/or update assigned documents, files, databases according to departmental procedures. • Receive and respond to inquiries or requests for information from internal partners and external agencies or vendors. • Review documents, reports, presentations, files, and other written materials for accuracy and completion. • Prepare and maintain timelines and task assignments for assigned projects. • Prepare, assemble, or proofread correspondence. • Answer calls/emails from clients or customers, researching and resolving issues as appropriate. • Facilitate the request and receipt of needed research or deliverables from other departments. • Update and maintain tasks and activities in required databases. • Ensure all documentation is completed/updated timely/accurately and is scanned, logged, filed, stored, or preserved in accordance with organizational guidelines. • Successfully complete annual regulatory compliance training. • Additional duties as assigned. Required Qualifications: • High school diploma or equivalent. • 2+ years providing administrative support in a fast-paced environment. • 2+ years' experience in mortgage servicing, real estate, or applicable field. • Strong PC skills, including Microsoft applications and loan servicing platforms. • Good writing skills, including spelling, grammar, sentence composition, and proofreading. • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. • Ability to handle confidential information with discretion and professionalism. • Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Special Loans Administrator I - Construction - Hybrid Full time; Non-Exempt; 37.5 hours/week; Overtime as required. Department: Special Loans Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines. Essential Functions and Duties: • Accurate and timely input and processing of various loans. • Responsible for reviewing and preparing documentation. • Promptly and professionally respond to inquiries via incoming and outgoing calls. • Direct Proxy emails and incoming mail to the appropriate party. • Verify and QC tasks performed by colleagues. • Prepare and distribute daily, weekly, monthly internal reports as required. • Monitor and apply Suspense funds. • Handle escalated issues and serve as a resource for questions/issues from junior staff. • Correspond with investor/client to determine new payment factors. • Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products. • Correspond with homeowners. • Correspond with outside vendors to obtain needed documentation. • Always present a positive and professional demeanor. • Maintain and increase knowledge, as applicable, of current practices, procedures, and policies. • Help maintain proper accounting of GL accounts. • Participate in department audit program. • Maintain performance standards. • Support management in defining and developing procedures for new products. • Review regulatory guidelines and determine appropriate action. • Handle incoming and outgoing calls to assist borrowers and clients. • Performs reviews of loan documents and disclosures needed to evaluate borrower requests. • Reviews and responds to emails received in processing email proxies as assigned. • Reviews and processes documents and requests received via hardcopy mail as assigned. • Reviews and references servicing, and compliance guidelines as needed to process borrower requests. • Perform peer reviews of fellow team members to ensure quality of processing. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • 1-3 years of mortgage servicing experience is helpful but not required. • Experience working for either a Financial Institution, Bank or Mortgage company is a plus. • Customer service experience, a plus. • Microsoft Office (Excel, Word, and Outlook). • Strong communication, interpersonal, and organizational skills. • High math aptitude. • Must be able to work in a very fast-paced environment. • Possess critical thinking skills. • High School Diploma. Preferred/Other Qualifications: • Some college experience is preferred. Benefits: • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Supervisor II Full time; Exempt Department: Special Loans Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides supervisory support and leadership to department by monitoring and prioritizing workflow, escalated or complex issues, and serving as an expert on the services and procedures of the department. Reports to Assistant Manager. Essential Functions and Duties: Coordinate and monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas. Identify and communicate to management issues concerning staffing, workflow, clients, procedures, etc. Participate in interview processes with job candidates. Train new employees, serve as a mentor, and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. Work with management to set productivity goals; evaluate employee productivity against department standards. Monitor employee work to ensure employee professionalism, knowledge, and competency align with organizational standards; ensure department as well as regulatory requirements are strictly adhered to. Coach and counsel employees as appropriate; participate in annual review process as assigned. Assist managers with tracking attendance, payroll administration, and other HR-related administrative tasks. Prepare and submit departmental reports to management as requested. Review quality control data and address/correct any deficiencies. Successfully complete annual regulatory compliance training. Performs other related duties as assigned. Department Specific/Additional Duties: Hold team meetings. Create process improvement for the benefit of the department. Strategize process improvement initiatives. Review and update processing QC checklists, Desktop procedures, and Policy & Procedure Handbooks as needed. Perform weekly 1-on-1 meetings with all team administrators to keep them apprised of individual issues, concerns, changes, and coaching as needed. Perform weekly team meetings to go over universal issues, concerns, changes, and coaching. Meet weekly with the Assistant Manager, keeping the Assistant Manager apprised of any concerns and highlights about the team. Oversee team IM Chats, ensure it is being utilized appropriately. Serve as backup to Assistant Manager on product issues if the Assistant Manager is out of the office. Perform monthly check in office of all desks to ensure no loan information is visible. Preparation of monthly client and management reports. Assist and oversee any special projects assigned to the department. Assist and oversee transfers and conversions. Maintain telephone servicing levels. Handle escalations (tasks, calls, client, and borrower issues, etc.). Work with other departments for ongoing process improvements. Act as the backup for staff and Management when necessary Required Qualifications: Bachelor's degree or equivalent combination of education and experience. Proficient with Microsoft applications (including advanced Excel experience.) Strong analytical and problem-solving skills and attention to detail. Exceptional organizational and time-management skills. Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. Preferred/Other Qualifications: 1+ years' experience with MSP Servicing Platform. 1+ years' experience in the mortgage industry preferred. Benefits Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more. Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 401 (K) Plan with company match Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Job Description Collection Manager Full time; Exempt HYBRID or Remote Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides leadership to and has operational responsibility for the management of assigned department. Oversee the quality and compliance regarding laws and regulations and identify areas of improvement. Must have mortgage servicing Collection Manager experience and Fannie Mae( FNMA), Ginnie Mac, Ginnie Mae. Essential Functions and Duties: • Work with senior management to plan, develop, organize, implement, direct, and evaluate goals, budget, and activities of assigned department. • Develop and implement appropriate measurements and controls to ensure compliance with government regulations and organizational policies. • Maintain departmental staffing and productivity standards within allocated budgets and resources. • Review operating results and evaluate against goals and department standards; monitor and report trends and re-align staff to meet objectives/changing business needs. • Participate in interview and selection processes with supervisory and higher job positions. • Make recommendations in hiring, firing, advancement, promotion, or any other change of status of department staff within the guidelines of budget and communicated procedures for such change of status events. • Approve timely and accurate responses to all internal and external audits, compliance reviews, requests for information, etc., ensuring information is provided in accordance with organizational policy and standards as well as regulatory requirements. • Implement policies and procedures that result in high quality service to clients and a positive work environment for staff to promote the retention of both. • Consistently demonstrate an ability to strategize and problem-solve when challenges arise. • Identify new opportunities for departmental growth and productivity. • Serve as a mentor to department and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. • Prepare and submit departmental reports as requested. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • Bachelor's degree or equivalent combination of education and experience. • 3+ years of Collection Management experience in Mortgage Banking/Servicing or related financial services. • Must have working knowledge of mortgage servicing operations and mortgage quality assurance. • Strong knowledge of mortgage compliance and regulations. • Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms. • Strong analytical and problem-solving skills and attention to detail. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Ability to coordinate multiple and changing priorities. • Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences, including the ability to handle confidential or sensitive information with discretion. • Ability to motivate others and serve as a role model for organizational and departmental initiatives, procedures, and values. Preferred/Other Qualifications: • Knowledge of mortgage servicing software and platforms. • 5-10 years of mortgage servicing experience. • 5 plus years of management in the financial services/mortgage industry. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Purpose This Service Level Agreement (SLA) outlines the responsibilities, performance standards, and accountability expectations for the Traditional Loan Officer Assistant (LOA Type 1). The purpose of this agreement is to ensure consistent service levels, communication standards, and operational excellence between Loan Officers (LOs), borrowers, and the operations team. Role Overview The Traditional LOA Type 1 provides direct support to assigned Loan Officers to ensure timely, accurate, and compliant loan origination. This includes managing communication, assisting with loan setup, coordinating documentation, and ensuring files are complete and ready for processing and disclosure. The LOA Type 1 plays a key role in maintaining SLAs for submission, disclosure, and closing timelines through proactive communication, accurate file setup, and collaboration with both sales and operations teams. Core Responsibilities Collect and review borrower documents, ensuring completeness and compliance with company policies and regulatory requirements. * Enter loan data into the loan origination system (LOS) accurately and timely. * Prepare and organize loan files for submission to processing, including reviewing disclosures, verifications, and supporting documents. * Perform junior processing duties, such as: * Ordering and reviewing credit reports, appraisals, and title commitments * Verifying employment, income, and assets * Reviewing loan conditions and ensuring documentation meets underwriting requirements * Assisting in preparing closing documents and disclosure packages * Monitor loan pipeline to ensure deadlines are met and communicate status updates to Loan Officers and team members. * Provide general support to the mortgage team & branch operation manager as needed, including assisting with follow-ups, loan updates, and document requests. * Business Development Support * Contacts business partners to set up meetings and maintain relationship pipelines. * Distributes approved marketing materials on behalf of assigned Loan Officers. * Manages assigned LO's technologies, CRM systems, and lead-tracking tools. * Administrative & Communication Management * Answers phones, monitors shared inboxes, and screens emails for assigned LOs. * Provides prompt borrower communication and ensures responsiveness within regional SLA standards. * Tracks loan status updates and ensures both borrower and LO are informed at all major milestones. * Loan Setup & Documentation * Assists the Loan Officer with collecting required documentation. * Uploads and inputs borrower data and documents into Encompass once the LO has initiated the loan. * Communicates with the borrower to validate the URLA (1003) and ensure all required income, asset, and liability documentation is complete. * Loan Structuring & Submission * Assists in structuring loans, running AUS, and submitting "TBD" property scenarios. * Reviews loan applications and supporting documents for completeness and accuracy prior to submission. * Ensures all files are ready for disclosure at the time of submission to processing. * Disclosure & Compliance * Obtains executed disclosures within required regulatory timeframes. * Works with the disclosure desk to ensure fees are accurate and appropriately disclosed. * Analyzes credit reports and borrower financials to help determine appropriate loan products. * Closing Coordination * Reviews Closing Disclosures (CDs) for accuracy and ensures fees and cash-to-close are consistent with borrower expectations. * Provides borrower support and communication through closing, addressing any documentation or scheduling needs. * Licensing & Product Support * If licensed, may answer borrower inquiries involving rates and product options within compliance parameters. * Supports the branch by maintaining product knowledge and assisting with program research as requested. Requirements * Minimum 2 years Mortgage Experience * Valid Driver's License * Encompass Knowledge * Income Calculation Knowledge Physical Requirements The Traditional Loan Officer Assistant (Type 1) position is classified as a general office worker role. The following physical requirements are representative of those that must be met to successfully perform the essential functions of this position: * Work Environment: Standard office setting with moderate noise levels. May involve hybrid or remote work as approved. * Physical Activity: * Prolonged periods of sitting at a desk and working on a computer. * Frequent use of hands and fingers for typing, handling documents, and operating office equipment. * Occasional standing, walking, bending, or reaching within the workspace. * Lifting/Carrying: Must be able to occasionally lift or move up to 25 pounds (e.g., files, office supplies, small equipment). * Vision Requirements: Close vision required for reading, reviewing documents, and computer work; ability to adjust focus as needed. * Communication Requirements: Must be able to communicate clearly and effectively in person, over the phone, and via electronic correspondence. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Salary Description $15-21.50

Job Description Bankruptcy Representative II Full time; Non-Exempt; 40 hours/week; Overtime as required. Department: Bankruptcy Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Oversees the handling of bankruptcy processes on assigned loans within the guidelines of FHA, VA, PMI, Fannie Mae, Freddie Mac, private investors, and federal and state laws. Essential Functions and Duties: • Monitor activity on bankruptcy files to protect the organization and client's interest on loans impaired by bankruptcy filing. • Monitor assigned loans to ensure all activities are handled within departmental and regulatory guidelines and timeframes. • Ensure proof of claim is filed correctly and that an acceptable plan is entered into and approved within required guidelines. • Process cash; pay attorney and vendor invoices. • Research and respond to debtor and investor inquiries timely and accurately. • Process file when a bankruptcy has been reinstated. • Monitor all aspects of the outsourcing firm and report performance/issues to management. • Coordinate with the outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received. • Monitor and maintain bankruptcy reports to ensure compliance with departmental and regulatory guidelines. • Keep bankruptcy screens updated accurately and timely. • Maintain and monitor special loans as assigned. • Train and mentor junior staff • Successfully complete annual regulatory compliance training. • Additional duties as assigned. BK Phone Rep: • Answer inbound bankruptcy calls according to procedures. • Process pays by phones payments. • Provide fax, email, and mailing address to the borrower, third parties when applicable. • Transfer calls to bankruptcy processor, Team Lead or Supervisor when applicable • Train and mentor junior staff. BK Set Up Rep: • Review bankruptcy notifications and set up bankruptcy workstation in MSP where applicable. • Upload required documents. • Email firms and internal contacts to validate foreclosure sales. • Review dockets, action issues. • Perform data entry functions as defined by departmental processes and procedures. • Train and mentor junior staff BK Bill Back Rep: • File GSE claims timely, confirming fees have been moved. • Prepare 2130 forms and 2650 forms following through to completion. • Train and mentor junior staff Required Qualifications: • High School or equivalent combination of education and experience • Solid PC skills include Microsoft applications and loan servicing platforms. • Strong analytical and problem-solving skills and attention to detail. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. Preferred/Other Qualifications: • 1 year mortgage servicing or originating experience. • Knowledge or experience of bankruptcy laws and processes. Benefits • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Job Description Administrative Assistant I Full time; Non-Exempt; 37.5 hours/week; Overtime as required. Department: Legal Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: To provide support to the Legal Department by performing departmental administration tasks and by assisting the General Counsel and Attorneys, including by reviewing correspondence, maintaining and organizing files, preparing documents in connection with assigned tasks and handling certain other projects as assigned. Hybrid role in the Lake Zurich office 3 days/week Essential Functions and Duties: Investigates complaints sent to Company by various regulatory authorities. Review and respond to Customer Service and Research inquiries and requests for assistance. Processes responses to subpoenas issued to the Company. Assists General Counsel and Attorneys in litigation, particularly in the assembly and review of factual material needed to assess the merits of the case. Assists in the preparation and delivery of applications, renewals, and periodic reports necessary to maintain the good corporate standing and/or servicing licenses of the Company and its affiliates. Perform such other responsibilities and duties as assigned by General Counsel or Attorneys. Successfully complete annual regulatory compliance training. Performs other related duties as assigned. Required Qualifications: 2-3 years in a Law office, corporate legal department, or mortgage servicing company experience preferred. Superior interpersonal, organizational, and analytical skills; proficiency in Microsoft Office Applications, including Work and Excel; excellent written and oral communication skills; ability/willingness to work overtime as needs dictate. Experience with MSP is strongly preferred Experience in a legal environment related to compliance, mortgage servicing, and/or vendor management; experience with foreclosure and bankruptcy attorneys and the foreclosure and bankruptcy processes; experience with LPS and Fidelity systems preferred. Preferred/Other Qualifications: Clerical experience in mortgage servicing, banking, or legal environment College degree is preferred. Benefits Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more. Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 401 (K) Plan with company match Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer, and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Job Description Supervisor II Full time; Exempt Department: Special Loans Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Provides supervisory support and leadership to department by monitoring and prioritizing workflow, escalated or complex issues, and serving as an expert on the services and procedures of the department. Reports to Assistant Manager. Essential Functions and Duties: Coordinate and monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas. Identify and communicate to management issues concerning staffing, workflow, clients, procedures, etc. Participate in interview processes with job candidates. Train new employees, serve as a mentor, and share knowledge and development opportunities to clarify guidelines and strengthen understanding of regulatory compliance and product knowledge. Work with management to set productivity goals; evaluate employee productivity against department standards. Monitor employee work to ensure employee professionalism, knowledge, and competency align with organizational standards; ensure department as well as regulatory requirements are strictly adhered to. Coach and counsel employees as appropriate; participate in annual review process as assigned. Assist managers with tracking attendance, payroll administration, and other HR-related administrative tasks. Prepare and submit departmental reports to management as requested. Review quality control data and address/correct any deficiencies. Successfully complete annual regulatory compliance training. Performs other related duties as assigned. Department Specific/Additional Duties: Hold team meetings. Create process improvement for the benefit of the department. Strategize process improvement initiatives. Review and update processing QC checklists, Desktop procedures, and Policy & Procedure Handbooks as needed. Perform weekly 1-on-1 meetings with all team administrators to keep them apprised of individual issues, concerns, changes, and coaching as needed. Perform weekly team meetings to go over universal issues, concerns, changes, and coaching. Meet weekly with the Assistant Manager, keeping the Assistant Manager apprised of any concerns and highlights about the team. Oversee team IM Chats, ensure it is being utilized appropriately. Serve as backup to Assistant Manager on product issues if the Assistant Manager is out of the office. Perform monthly check in office of all desks to ensure no loan information is visible. Preparation of monthly client and management reports. Assist and oversee any special projects assigned to the department. Assist and oversee transfers and conversions. Maintain telephone servicing levels. Handle escalations (tasks, calls, client, and borrower issues, etc.). Work with other departments for ongoing process improvements. Act as the backup for staff and Management when necessary Required Qualifications: Bachelor's degree or equivalent combination of education and experience. Proficient with Microsoft applications (including advanced Excel experience.) Strong analytical and problem-solving skills and attention to detail. Exceptional organizational and time-management skills. Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. Preferred/Other Qualifications: 1+ years' experience with MSP Servicing Platform. 1+ years' experience in the mortgage industry preferred. Benefits Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more. Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 401 (K) Plan with company match Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.

Job Description Special Loans Administrator I - Construction - Hybrid Full time; Non-Exempt; 37.5 hours/week; Overtime as required. Department: Special Loans Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. General Description: Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines. Essential Functions and Duties: • Accurate and timely input and processing of various loans. • Responsible for reviewing and preparing documentation. • Promptly and professionally respond to inquiries via incoming and outgoing calls. • Direct Proxy emails and incoming mail to the appropriate party. • Verify and QC tasks performed by colleagues. • Prepare and distribute daily, weekly, monthly internal reports as required. • Monitor and apply Suspense funds. • Handle escalated issues and serve as a resource for questions/issues from junior staff. • Correspond with investor/client to determine new payment factors. • Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products. • Correspond with homeowners. • Correspond with outside vendors to obtain needed documentation. • Always present a positive and professional demeanor. • Maintain and increase knowledge, as applicable, of current practices, procedures, and policies. • Help maintain proper accounting of GL accounts. • Participate in department audit program. • Maintain performance standards. • Support management in defining and developing procedures for new products. • Review regulatory guidelines and determine appropriate action. • Handle incoming and outgoing calls to assist borrowers and clients. • Performs reviews of loan documents and disclosures needed to evaluate borrower requests. • Reviews and responds to emails received in processing email proxies as assigned. • Reviews and processes documents and requests received via hardcopy mail as assigned. • Reviews and references servicing, and compliance guidelines as needed to process borrower requests. • Perform peer reviews of fellow team members to ensure quality of processing. • Successfully complete annual regulatory compliance training. • Performs other related duties as assigned. Required Qualifications: • 1-3 years of mortgage servicing experience is helpful but not required. • Experience working for either a Financial Institution, Bank or Mortgage company is a plus. • Customer service experience, a plus. • Microsoft Office (Excel, Word, and Outlook). • Strong communication, interpersonal, and organizational skills. • High math aptitude. • Must be able to work in a very fast-paced environment. • Possess critical thinking skills. • High School Diploma. Preferred/Other Qualifications: • Some college experience is preferred. Benefits: • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.