HEI Hotels & Resorts jobs in Boston, MA - 189 jobs

Director of Sales page is loaded## Director of Salesremote type: On-Sitelocations: Hyatt Regency Boston Harbor - Boston, MAtime type: Full timeposted on: Posted Todayjob requisition id: JR112223Feel inspired when you work at Hyatt Regency Boston Harbor, a distinctive full-service waterfront hotel offering stunning views of the harbor and the downtown skyline. Our unique, up-scale 270-room property has been honored as a 2024 TripAdvisor Travelers' Choice Award recipient and has earned several Best of Weddings Awards from The Knot. Our team has consistently excelled in key performance metrics recognized by Hyatt, including Cleanliness, Working Order, and Customer Service. We pride ourselves in creating an inclusive and supportive environment, providing associates with a wealth of opportunities to help advance their careers and are proud to share our 95% Associate Satisfaction score! When you join our team, you'll enjoy a free hot meal during your shift and a comprehensive, competitive benefit program for the physical, mental and financial wellness of you and your family including: -Benefit eligibility within first 30 days -Health plans for medical, dental & vision -Generous 401k match -Paid time off including vacation, sick time and flexible holidays -Tuition reimbursement -Hotel stay discounts and more! Our location is convenient for commuters with free on-site parking and MBTA stations close by.We value U.S. military experience and invite all qualified military candidates to apply.**Overview**Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.### # **Essential Duties and Responsibilities*** Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel.* Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.* Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement.* Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes.* Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.* Develop and conduct persuasive verbal sales presentations to prospective clients.* Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining, and adjusting as deemed necessary by current market conditions.* Organize and/or attend scheduled sales department, executive committee, and related meetings.* Knowledge of travel industry, current market trends and economic factors.* Ability to access, understand and accurately input information using a moderately complex computer system.* Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.* Prepare, implement, and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required.* Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management.* Professionally represent the hotel in community and industry organizations and events.* Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.# **Qualifications and Skills**Education and Experience* Bachelor's degree preferred.* 5+ years of sales leadership in similar sized operation preferred.Knowledge, Skills and Abilities* Proficiency in Microsoft Word, Excel, and Delphi.* Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.* Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers.* Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.* Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**Salary Range: $125,000.00 - $150,000.00 Annually### ### ## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.### Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We're always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we're able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. #J-18808-Ljbffr

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. Qualifications Minimum of 1-2 years' experience in a luxury hotel environment preferred High school diploma or equivalent Previous experience with OPERA preferred Ability to focus attention on guest needs, remaining calm and courteous at all times Must be able to handle a multitude of tasks in an intense, ever-changing environment Ability to use various computer programs including MS Office Suite Additional Information Hourly Wage: Intro rate at $27.90, hourly rate after 90 days is $31.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities.

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Director of People & Culture is responsible for assisting the General Manager with a variety of Human Resources functions. He/she is also responsible for filling all positions in a timely manner, accurate and timely completion of paperwork, and the understanding and enforcement of company policies. This position will oversee all aspects of human resources with a specific focus on recruitment for a 5-Star luxury hotel, and labor relations matters related to the unions. Lead HR initiatives and direct the People & Culture team, while overseeing daily operations of the department. Assist in labor relations matters. Conduct meetings with staff and union. Create recruitment strategy for all levels throughout the year. Conduct interviews. Prepare and place recruitment advertising. Prepare and participate in the budget and forecast exercises, along with month-end duties. Administer insurance benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, and answer questions. Administer the Talent Management cycle at the property level. Assist with the compensation strategy analysis for the hotel. Ensure compliance with all corporate procedures and policies. Oversee the HRIS system and ensure accurate data entry for payroll information. Respond to unemployment claims, maintain unemployment logbook. Maintain new hire, termination, transfer and promotion logbook. Audit hours worked in payroll reports for eligibility of benefits. Compile wage surveys. Monitor and maintain Leave of Absence log. Monitor Workman's Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury. Answer questions regarding 401K Plan, vacation and benefits (insured and noninsured). Assist with administrative duties. Assist in Orientation and training programs. Assist with special projects and plan employee events. Perform other duties as requested by management. Qualifications A 4-year college degree At least 5 years of progressive Human Resources Management experience in a hotel. Recruitment experience in the hospitality field required. Experience in union environment required. Local 26 experience preferred. Previous supervisory responsibility required. College course work in related field helpful. Familiarity with and knowledge of employment laws are helpful. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Must have a financial acumen Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Additional Information Salary: from $170,000 to $185,000 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities #J-18808-Ljbffr

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Cook 2 is responsible for setting up and breakdown of stations, responsible for all food cooking in assigned areas, making sure quality of prep and service is at the highest standards, prepares daily and nightly prep list for following day. Checking of all meats, seafood, produce and grocery supplies. Works collaboratively with other cooks and chefs de partie and keep them informed of issues as they arise. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Follow safe practices in the kitchen. Participate in trainings required by the management.. Monitor quality of all meat, produce and presentation. Responsible for quality and quantity control of all of there mise en place and plated dishes on their designated stations Maintain refrigerator and kitchen in clean, organized manner. Practice FIFO storage in the fridges and freezers (First in First out). Be knowledgeable of Department of Health practices. Ensure that all food produce is properly labeled per Department of Health. Keep the temperature logs updated and ensure that it is always visible in the designated areas. Use the appropriate cutting boards assigned per food product / colors. Make the Executive Sous Chef or Sous Chef aware of any special products needed for coming functions. Follow SOP's in place for kitchen, preparation and specific Raffles Boston task. Know and apply all local health department sanitation laws. Assess food portion size, visual appeal. Communicate with Chefs to indicate opportunities to reduce food waste Knowledge of operating all stoves, ovens, grills and fryers Serve safe certified Prepares proper foods on proper plateware. Able to follow recipes and execute them accordingly. Is willing and able to work multiple stations, shifts, and outlets. Executes luxury hotel standards and complies with special guest requests. Other duties as assigned. Qualifications Education & Experience: 3 years of food prep experience in a restaurant or hotel. Culinary degree preferred but not required. Must have knowledge of food preparation techniques as well as health department rules and regulations. Physical Requirements: * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements: Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming. Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to maintain confidentiality of information. Perform other duties as requested by management Additional Information Hourly Wage: Intro rate at $28.35 - wage after 90-day probationary period at $31.50 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities

About the job Based at the Mandarin Oriental Boston / within the Engineering Department in Boston, Massachusetts, the Full-Time Central Plant Operator position is responsible for maintaining the safety and comfort of all guests, colleagues, and visitors while maintaining and repairing all of the Major Base Building Mechanical Systems and Equipment in accordance with Mandarin Oriental corporate guidelines and ensure compliance to all local, state and federal regulations. The Central Plant Operator reports to the Chief Engineer and/or Assistant Chief Engineer. As Central Plant Operator you will be responsible for the following duties: * Create a safe and comfortable environment for our guests and colleagues by operating maintaining and repairing all Major Base Building Systems in an efficient manner. * Conduct rounds of the facilities central plants as well as all other mechanical areas. * Daily operation and adjustment of the facilities BAS. * Assist guests and colleagues on all Engineering related enquiries relative to Major Base Building Mechanical systems. * Immediately report any mechanical deficiencies to the Assistant Chief or Chief Engineer for immediate action. * Serve as a member of hotel emergency response team. * Assist Fire Safety Director and conduct related responsibilities. * Comply with all hotel rules and regulations. * Constantly always maintain a high degree of professionalism. * Responding effectively to guests' and internal customers' needs in a proactive and professional manner. * Supporting the Engineering team as instructed. As Central Plant Operator, we expect from you: * A minimum of at least one current Commonwealth of Massachusetts Trade licenses for Plumbing, HVACR, Electrical, Third Class Engineer, First or Second-Class Fireman's. * Able to study and understand complex plans, diagrams & schematics. * A minimum of 2 years' accredited technical education. * A minimum of 3 years' experience in a facilities/maintenance environment. * Excellent written and verbal communication skills. * Experience with Building Automation Systems (DDC) I.E. Siemens Insight, Inn Comm, etc. * Follow the weekly department work schedule. Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Compensation The rate of pay for this position is $40.31 per hour. Local Benefits * A competitive salary and benefits packages. * Paid holidays, personal, sick and vacation time. * Meals served while on duty. * Discounted colleague parking available. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge. We're Fans. Are you?

The Room Attendant is responsible for maintaining the cleanliness and presentation of guest rooms, suites, and assigned service areas in accordance with Mandarin Oriental's standards. This position plays a key role in ensuring an exceptional guest experience by providing a clean, comfortable, and welcoming environment that reflects attention to detail, care, and brand excellence.

A luxury hotel group in Boston is seeking a Director of People & Culture to lead HR initiatives, manage recruitment strategies, and oversee labor relations for a 5-Star luxury hotel. The ideal candidate will have a 4-year degree, at least 5 years of HR experience in a hotel, and recruitment experience in the hospitality field. A competitive salary range of $170,000 to $185,000 is offered along with excellent benefits. #J-18808-Ljbffr

Mandarin Oriental, Boston is looking for a Procurement Coordinator to join our Purchasing Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies. About the job Based at the Mandarin Oriental, Boston in the Purchasing Department in Boston, the Procurement Coordinator will assist the Director of Purchasing in supervising all activities related to the Purchasing Department and Storeroom. As Procurement Coordinator, you will be responsible for the following duties: Procurement & Systems Support: * Create, review, and transmit Purchase Orders (POs) in Adaco in the absence of the Director of Purchasing. * Apply invoices accurately in Adaco against corresponding Purchase Orders in a timely manner. * Maintain and update item pricing, vendor changes, and product data within the procurement system. * Assist with requisition review and PO follow-up to ensure accuracy and compliance. * Maintain organized purchasing records, discrepancy logs, and supporting documentation. Receiving & Storeroom Operations: * Assist in the receipt, verification, and distribution of materials, supplies, and food & beverage products. * Ensure all receiving and storeroom Standard Operating Procedures are consistently followed. * Support daily storeroom operations, including organization, cleanliness, and compliance with HACCP standards. * Assist in conducting monthly and quarterly inventories. Inventory Ownership & Management: * Support beverage storeroom inventory control and discrepancy tracking. * Own inventory management for designated storage categories, including Front Office supplies. * Maintain par levels and coordinate replenishment needs in alignment with department usage and forecasts. * Communicate inventory variances, shortages, or irregularities to the Director of Purchasing. Cross-Coverage & Operational Continuity: * Provide coverage for the Storekeeper position during absences, including inventory control and issuance. * Provide administrative coverage for the Director of Purchasing during planned or unplanned absences. * Participate in structured cross-training to ensure proficiency across Purchasing and Storeroom roles. * Support departmental continuity during high-volume periods or staffing gaps. Compliance & Safety: * Maintain compliance with MOHG Safe & Sound standards as related to purchasing, receiving, and storage. * Record and submit HACCP documentation as required. * Ensure work areas are maintained in a clean, organized, and sanitary condition. Other duties as assigned by management. As Procurement Coordinator, we expect from you: * Minimum of 2 years' experience in purchasing, receiving, or inventory operations (luxury hospitality preferred). * Working knowledge of procurement systems (Adaco strongly preferred). * Strong organizational and administrative skills with high attention to detail. * Computer literate with the ability to manage system data and documentation. * Fluency in English with clear communication skills. * Reliable and punctual. * Able to routinely lift, carry, or move materials weighing 50 pounds. * Cross-Training: this position requires cross-training across Purchasing and Storeroom functions. Flexibility and accountability are essential to the success of this position. Desirable: * HACCP Certification * Safe Food Handling Certification Compensation: The hourly rate of pay for this position is $30.00. Our commitment to you: * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Local Benefits * A competitive salary and benefits packages * Daily uniform laundering * Meals served while on duty * Discounted colleague parking available Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge. We're Fans. Are you?

A Utility Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. The pay range for this position is $23\-$24 hourly, based on experience, skills, and qualifications\. **What will I be doing?** As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you will be responsible for performing the following tasks to the highest standards: + Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils + Scrub pots and pans + Burnish, de\-tarnish and polish silver + Stock and maintain supplies and equipment + Perform cleaning duties including, but not limited to, mopping and removing trash + Transport and store clean service ware + Train other stewards, as needed + Prepare and place clean service ware for events and functions **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Stewarding_ **Title:** _Temporary Steward/Dishwasher_ **Location:** _null_ **Requisition ID:** _HOT0C89U_ **EOE/AA/Disabled/Veterans**

SPA CONCIERGE (PART-TIME) Mandarin Oriental, Boston is looking for a Part-Time Spa Concierge to join our Spa team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences. Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Join our team at Boston's award-winning, Forbes Travel Guide 5-Star hotel and spa with AAA Guide's 5-diamond designation. The Spa at Mandarin Oriental is Boston's acclaimed, first Forbes Travel Guide 5-Star Spa with consistent regional and national accolades and recognition. About the job Based at the Mandarin Oriental Boston / within the Spa Department in Boston, Massachusetts, the Spa Concierge position is responsible for assisting guests with check-ins and check-outs, booking reservations, assisting guests with all inquiries, as well as provide retail information, help with displays and retail sales. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand. The Spa Concierge reports to the Director of Spa and Wellness and Spa Managers. As Spa Concierge you will responsible for the following duties: * Welcome and register spa guests upon arrival according to spa standards. * Assist guests with phone inquiries, spa reservations, retail sales, and gift certificates. * Provide quality service by responding to guest's requests promptly, efficiently and courteously. * Dealing with enquiries both in person, over the phone, text message, and via e-mail. * Address, check and register special guests' preferences recorded in the spa's PMS. * Provide pre-arrival support for upcoming spa guests including full knowledge of all spa treatments offered and any current promotions. * Anticipate guests' needs to provide an exceptional and unique guest experience in line with MOHG standards. * Support the spa team in providing a seamless journey for all spa guests. * Review invoices and accounts according to spa and hotel policy and procedures. * Take payments and handle cash float properly as outlined in the MOHG's standards. * Showing co-operation and support to all hotel and Residences colleagues. * Stay current with developments, procedures and news through hotel communication channels. * Perform any other reasonable duty as required by the Management Team. As Spa Concierge, we expect from you: * Have a minimum of 1-year experience in a similar position, preferably in a luxury setting. * Maintaining a flexible schedule is required, including weekends and holidays. * Exhibit excellent communication and organization skills. * Thriving in a high-pace and dynamic operation. * Conscientiously working together with other colleagues. * Maintaining a pleasant, friendly and helpful manner. * Consistently clean and healthy personal hygiene and grooming. * Working in a safe, prudent and organized manner. * Able to handle multiple tasks at one time. * Consistently delighting and satisfying our guests. * Handling guest requests in a detailed manner. Working with us means… We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility. Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. Compensation The hourly rate of pay for this position is $29.42. Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Local Benefits * A competitive salary and benefits packages. * Meals served while on duty. * Discounted colleague parking available. * Daily uniform laundering. Equal Employer Opportunity Statement Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge. We're Fans. Are you?

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Meets and greets complimentary breakfast guests as they arrive and thanks them when they depart. Explains to guests location of beverages, food items, service ware, complimentary newspapers, etc. Cleans and maintains station. Restocks items as required. EOE/AA/Disabled/Veterans

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Assistant Director of Engineering supports the Director in overseeing all aspects of the hotel's engineering operations, including maintenance, safety, and compliance. This role ensures the efficient, safe, and profitable operation of the property while maintaining the highest service and safety standards. Lead, supervise, train, and schedule Engineering staff in service standards, safety, and operational procedures. Implement preventative maintenance programs and ensure timely repairs of all systems, equipment, and guestroom needs. Maintain compliance with local, state, and federal regulations, including ADA and life-safety standards. Inspect, test, and certify emergency and safety systems per brand and legal requirements. Respond promptly to alarms, emergencies, and guest requests with appropriate follow-up. Support capital projects, renovations, and sustainability/energy conservation initiatives. Review guest and event feedback to address and correct engineering-related concerns. Lead and actively participate in the hotel's Safety Committee and other hotel programs. Perform other duties as requested by management. Qualifications Education & Experience: 5+ years of progressive facilities/engineering management experience in hospitality or related field (or equivalent education/experience). High school diploma or equivalent required; technical degree preferred. Strong technical knowledge of HVAC, electrical, plumbing, boiler operations, and general maintenance. Previous luxury hospitality experience an asset Physical requirements: Ability to lift up to 100lbs Ability to stand for extended periods of time Ability to work extended hours and/or various schedules as needed. Frequently or constantly lift, walk, bend, kneel, carry, push, pull or otherwise move objects General Requirements: Maintain a professional, warm, and service-oriented demeanor at all times. Communicate effectively, both verbally and in writing, with colleagues and guests at all levels. Demonstrate strong listening and problem-solving skills with the ability to clarify and resolve concerns promptly. Prioritize, multitask, and meet departmental deadlines while maintaining accuracy and confidentiality. Adhere to and enforce hotel attendance, grooming, and appearance standards. Comply with Accor policies, safety regulations, and operational procedures. Proactively identify opportunities for improvement, efficiency, and guest satisfaction. Attend required meetings, trainings, and perform additional duties as assigned. Additional Information Salary Range: From $107,000.00 to $112,000.00 Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Moxy Boston Downtown is a brand-new hotel ideally situated at the corner of Stuart & Tremont Streets, in the heart of Boston's vibrant theater district. The hotel offers 340 newly built, tech-savvy guest rooms with ultra-modern décor and a bright lobby featuring contemporary furnishings, several seating areas and host of amenities including a photo booth, games and a state-of-the-art video wall. Additionally, the Moxy Boston boasts a lively rooftop bar with panoramic views of the Boston skyline, a 24-hour grab and go in the lobby bar, and over 2,000 sq. ft. of unique event space. Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. Carry a cell phone at all times. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly Rooms Merchandizing meetings. Participate in required M.O.D. program as scheduled Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position for Guest Services staff. Assist in preparation of revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Highgate Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. Monitor all V.I.P.'s, special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily Front Office work and activity reports generated by Night Audit. Review Front Office log book and Guest Request log on a daily basis. Qualifications At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. The ability to demonstrate exceptional Customer Service Skills. Must be proficient in Windows and Microsoft Office. Able to work long hours as sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

The role aims to be recognized as a trusted finance team member. This role supports the finance lead in all training and development activities to develop best-in-class finance professionals and assists in developing their finance team. This role supports a robust control and compliance environment and contributes to implement EMEA Operations Finance innovations and projects. What are we looking for? Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections * Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate * Ability to proactively identify and prevent potential problems * Ability to help develop problem solving skills among direct reports and other team members as appropriate * Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities * Detail oriented and organized * Ability to develop presentations and effectively present to all levels of company, hotels & owners. * Strong communication and negotiation skills (all levels of management and external customers) * Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required Additional Preferences: * University degree in Accounting or Finance What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview The Director of Housekeeping is responsible for leading all aspects of the Housekeeping Department, including guest rooms, public areas, and back-of-house spaces. This role ensures the delivery of consistent luxury standards, a clean and safe environment, and an elevated guest experience, while maintaining strong financial controls and labor productivity. The Director of Housekeeping provides strategic and operational leadership to a large, unionized housekeeping team and works closely with Rooms Division leadership and other departments to support seamless hotel operations. Responsibilities Operations & Quality Standards Oversee daily housekeeping operations for guest rooms, public areas, and back-of-house spaces Ensure all areas are maintained to luxury brand and hotel standards Lead daily room inspections and maintain a consistent quality control program Inspect VIP and special-request rooms prior to arrival Ensure accurate room status reporting and resolve discrepancies with Front Office Monitor out-of-order, out-of-service, and discrepant rooms and coordinate resolution Partner with Engineering on preventive maintenance programs and follow-up on work orders Labor & Financial Management Own housekeeping labor management, productivity standards, and scheduling Prepare staffing plans aligned with forecasted occupancy and business levels Monitor payroll, overtime, and productivity to ensure budget compliance Control departmental expenses including supplies, linens, uniforms, and contracted services Oversee linen and terry PAR levels, inventories, and loss prevention efforts Participate in monthly and quarterly inventories for linens, uniforms, and supplies Follow purchasing, invoicing, and accounting procedures in accordance with hotel standards Leadership & Union Relations Lead, coach, and develop the housekeeping leadership team Foster a respectful, accountable, and performance-driven work environment Manage union relations in collaboration with HR, including coaching, corrective action, and contract compliance Ensure proper onboarding, training, and ongoing development of all housekeeping staff Prepare and deliver performance evaluations and formal feedback Conduct departmental meetings and training sessions on a regular basis Guest Experience & Collaboration Ensure housekeeping plays an active role in the overall guest experience Respond to guest concerns in a timely and professional manner and ensure proper follow-up Maintain constant communication with Guest Services and Front Office Coordinate with other departments to support group arrivals, large turns, and special events Monitor and act on special requests, VIP needs, and guest preferences Compliance, Safety & Administration Ensure compliance with all federal, state, and local employment and safety regulations Maintain proper key control, lost and found procedures, and security protocols Ensure proper handling and storage of cleaning products in accordance with OSHA standards Maintain accurate departmental documentation including schedules, inspections, inventories, and reports Ensure all required payroll reports and activity logs are completed and submitted on time Qualifications Education & Experience: At least 5 years of progressive experience in a luxury hotel or a related field; or a 4-year college degree and 3 or more years of related luxury experience Prior Director-level leadership experience within Housekeeping required Experience leading unionized housekeeping operations preferred Demonstrated ability to manage large teams in a fast-paced luxury environment Working knowledge of labor scheduling, productivity standards, and payroll controls Experience overseeing room quality, inspections, and preventive maintenance programs Proficient in Microsoft Office and hotel systems (PMS, housekeeping platforms, reporting tools) Strong organizational, communication, and leadership skills Physical Requirements: Long hours may be required based on business needs, including weekdays, weekends, and holidays Ability to walk and inspect the property for extended periods Ability to lift, push, or pull up to 50 pounds occasionally General Requirements: Communicate effectively, verbally and in writing, with guests and all levels of employees Maintain a professional appearance and demeanor at all times Demonstrate strong problem-solving, organizational, and time-management skills Maintain confidentiality of sensitive information Attend all required hotel meetings and trainings Participate in Manager on Duty coverage as required Comply with all hotel policies, procedures, and safety standards Perform other duties as assigned by hotel leadership

Greets, prepares, services, and takes guests' orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order. Performs general cleaning tasks to adhere to health and safety standards. The pay range for this position is $20-$21 hourly, based on experience, skills, and qualifications. Welcomes and connects with every guest to provide excellent customer service Discover guest needs and appropriately suggests product to enhance service and meet sales Assist with selection and purchase of specialty coffee and whole bean sales Prepares a variety of customer beverage orders to Starbucks standards Performs cleaning tasks in accordance with the duty rosters Cash handling and inventory stocking and recording EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About Us Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning for hourly associates. Monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service and discounted hotel stay rates. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation. Essential Duties and Responsibilities * An understanding of both monthly forecasting and the annual budget process. * Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. * Optimize room rental charges. * Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships. * Actively participate in industry related organizations (NACE, MPI). * Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. * Comfortable with hotel site inspections and client presentations. * Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. * Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action. * Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. * Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. * Excellent knowledge of computers, specifically Delphi, Word, and Excel. * Monitor group room blocks and pick up, generate detailed resumes for the operating departments. * Ability to work with outside vendors to ensure client satisfaction for all events/groups. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Prior experience in the field of hospitality with specific experience in catering sales is essential. * 1+ year within the Hospitality Industry required. * Must have experience at a similar size and quality hotel. * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. * Knowledge of sales skills, revenue management, training, and motivation of peers. * Knowledge of hotel features, benefits, and competing hotels within the market. * Ability to execute appropriate action plans. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $60,000.00 - $70,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview The Guest Experience Coordinator is responsible for the coordination, delivery, and retrieval of amenities, ensuring seamless execution while maintaining a high level of guest interaction. This role requires a professional demeanor, strong organizational skills, and the ability to engage with guests in a polished and service-oriented manner. Additionally, the Guest Experience Coordinator will assist with administrative tasks as assigned and must be comfortable transporting and occasionally serving alcoholic beverages in compliance with hotel policies and legal regulations. This is a physically demanding role that requires the ability to lift up to 50 lbs, stand for 6+ hours per shift, and move efficiently throughout the property. Responsibilities Coordinate the delivery and retrieval of amenities, ensuring accuracy and timeliness. Ensure all amenities are beautifully presented and meet brand standards before delivery. Interact with guests professionally and attentively, ensuring requests are fulfilled seamlessly. Transport and occasionally serve alcoholic beverages in accordance with hotel policies and legal guidelines. Work closely with other departments (F&B, Housekeeping, Front Office) to maintain exceptional guest experiences. Maintain accurate records of amenity deliveries and guest preferences for future reference. Assist with administrative tasks as assigned, including tracking guest feedback and special requests. Attend all required meetings and training sessions. Perform additional tasks as assigned by management to enhance the guest experience. Qualifications Ability to stand and move for 6+ hours per shift. Must be able to lift and transport up to 50 lbs. Comfortable handling, transporting, and occasionally serving alcoholic beverages. This is a physically active role requiring frequent walking, lifting, and interaction with guests. Maintain a warm, friendly, and polished demeanor at all times. Must communicate effectively in English, both verbally and in writing, with guests and team members in a professional and eloquent manner. Strong organizational skills with the ability to multitask in a fast-paced environment. Maintain a high standard of personal appearance and grooming in line with luxury hospitality expectations. Demonstrate initiative and problem-solving skills to anticipate and fulfill guest needs. Must be detail-oriented and capable of handling confidential information. Comply with all hotel policies and procedures to uphold service excellence. Must be proficient with Microsoft Office and internal hotel systems as required.

About Us The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-service property that is committed to turning moments into memories for our guests. We strive to offer competitive wages and benefits in comparison with other hotels in Boston. We foster an incredible service culture with our associates. We truly believe that by taking great care of our associates, in return, associates will take great care of our guests. We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities. We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more. We are seeking self-motivated, people-oriented individuals who value guest services. We cherish people who are genuinely passionate about the true definition of hospitality. If this sounds like you, come join our team! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Bartender in the serving of guests to ensure positive guest experience. Essential Duties and Responsibilities * Retrieves orders from storeroom. Visually checks stock received against written requisition with storeroom personnel, to ensure order is accurate. Upon delivery to the bar, re-checks items with bartender for completeness. * Cuts, slices and peels perishable garnishes and fruits, mixes and pours juices in sufficient amounts according to projected business. Stores back-up supplies needing refrigeration in prescribed containers for later use. * Checks and assists bartender in maintaining adequate amounts of supplies, i.e., stir sticks, napkins, matches, etc., for both the immediate bar and extended service area. * Maintains cleanliness of bar area, beer lockers, refrigeration, and storage areas to comply with health code standards. * Scoops ice from ice bins, transports to service areas and replenishes ice containers for usage. * Boxes and saves empty liquor bottles as they accumulate for later returns and requisitions. * Transports taps, replaces, and performs routine maintenance requirements on heavy beer kegs. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Must communicate well with guests. * Basic mathematical skills necessary to ensure proper delivery amounts and understand portion sizes. * Sufficient manual dexterity of hands in order to use a knife, pick up glassware and bottles, scoop ice, tap kegs and extend arms overhead to stock items with or without reasonable accommodation. * Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel. * Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 150 lbs., at a continuous schedule with or without reasonable accommodation. * Ability to perform duties within temperature ranges, from normal to refrigerated. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $23.66 - $23.66 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.