HEI Hotels & Resorts jobs in Dallas, TX - 270 jobs

About Us Welcome to Hotel Crescent Court, where historic charm meets modern luxury. Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture. Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts-and the iconic trolley. Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living. For our associates, we offer an environment that fosters growth, development, and excellence. At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests. From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace. Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel. Essential Duties and Responsibilities * Operate washing and drying equipment, load, and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications. * Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. * Set the proper drying and cooling times for different types of linen. * Clean up machines and surrounding areas. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen. * Ability to prioritize and organize work. * Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time with or without reasonable accommodation. * Requires lifting bundles of linen weighing up to 75 lbs. Ability to push and/or pull wheeled carts weighing up to 100 pounds with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. Responsibilities * Answer all incoming calls promptly, in an attentive, courteous and efficient manner. * Answer guest inquiries about hotel services, facilities and hours of operation. * Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. * Enter reservations into the computer according to standard operating procedures. * Communicate and work closely with the Sales Department concerning group bookings. * Maintain availability calendar and communicate all relevant information to the operations staff. * Maintain accurate files and reports. * Handle all special reservations, to include V.I.P. reservations, packages and discounts. * Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements. * Attend and give input on trends and opportunities to maximize revenue. * Complete forecasts as required by management. * Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations. * Post no-show revenue daily, if required at property. * Process travel agent checks, if required at property. * Be able to perform all duties of a Front Desk Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group contracts. * Review Reservations logbook and Guest Request log on a daily basis. * Send confirmations. * Process advance deposit/balance sheet. * Process brochure requests. * Forecast packages according to hotel standards. * Research travel agent commissions. Qualifications * High School diploma or equivalent required. * Experience in a hotel or a related field preferred. * College course work in related field helpful.

Do you love the outdoors and enjoy helping others plan their next great adventure? Join Hilton Grand Vacations as a Vacation Sales Ambassador inside Bass Pro Shops, where you'll connect with guests and introduce them to exciting vacation ownership opportunities-all while representing a trusted brand in a fun, high-energy retail environment. Why Join Us? Because It's "Where You Belong"! * Earning Potential: Market-leading base pay plus commission. Top performers in 2024 earned over $100,000! * Day-One Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off * Team Member Travel Program: Enjoy discounted rates at incredible properties around the globe. * Career Growth: Ongoing training and development to help you thrive * Collaboration: Encouraging, unified, and uplifting-where every success is shared. Schedule Details Our Vacation Sales Ambassadors must be available to work a flexible schedule, including nights, weekends, and holidays. What You'll Do * Greet and engage with Bass Pro Shops customers to promote vacation ownership opportunities in a friendly and professional manner * Deliver compelling presentations that highlight the benefits of vacation ownership * Establish trust with guests and identify their travel interests and needs * Meet or exceed individual and team sales goals * Provide concierge-style service by recommending local attractions and offering discounted vacation packages * Participate in training to sharpen your skills and stay informed on our offerings What We're Looking For * High school diploma or equivalent; college a plus * Successful completion of a criminal background check * 1 year sales experience is a plus, but a positive demeanor and willingness to learn are even more important * Proven ability to communicate clearly and professionally with guests, team members, and leadership. * Comfortable using a computer for everyday tasks * Many of our top-performing sales professionals come from a wide range of industries, including finance, investments, real estate, luxury goods, fundraising, entrepreneurship, premium automotive sales, hospitality, and personal services We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! Some of your responsibilities include: * Select, staff, recruit, hire, and train qualified housekeeping candidates. * In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary. * Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel. * Review MOD report for room moves, guest issues and special requests * Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning. * Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. * Assist with guest requests as required. * Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. * Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines. * Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. * Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies. * Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. * Prepare annual housekeeping budget. * Manages all employees in the Housekeeping Department. * Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What You Bring * Bachelor's degree in hospitality or similar industry preferred. * 3+ years management experience in boutique hotel industry. * Basic knowledge of MS Office. * Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description Summary of Responsibilities: Reporting to the Director of Finance & Business Support, responsibilities and essential job functions include, but are not limited to the following: Purchasing * Oversee and participate in the procurement of materials, equipment, supplies and services necessary to support the Hotel * Lead and develop purchasing team, providing training and performance management * Supervise all procurement activities and approve purchase orders to ensure compliance with company Standard Operating Procedures * Manage the receipt of all incoming products; including verifying products have the proper quality, proper weight, agreed upon quantity and appropriate temperature, as applicable * Timely ensure the receipt and closure all POs through either direct action or administrative oversight * Manage vendor set ups in both the back office system (Oracle GFS) and the Purchasing System (Birchstreet), to include proper vendor activation in both systems and interface * Collaborate with departments to anticipate demand and coordinate purchasing activities, including short lead Banquet requirements to ensure sufficient stock, and coordinate orders with each department * Attend BEO meetings for large groups or those with special requirements * Act as liaison with Entegra representative (or current Group Procurement Manager) to ensure approved vendors perform per contract, property is maximizing approved vendor usage and off brand vendors and services are pushed into the current Group Procurement Manager program, as an official vendor * Negotiate and qualify non Group Procurement Manager (currently Entegra) suppliers to ensure reasonable and appropriate to service the Hotel including facilities inspections, certificates of insurance, product specs in alignment with the standard, and other key performance metrics, and ensure maximum company benefit * Initiate cost reductions through standardization of materials, value analysis and seek opportunities for new or improved products or services. Present to the appropriate Division/Department Heads * Communicate temporary product substitutions or brand standard changes and perform a cost analysis * Ensure prompt payment of invoices through expeditiously addressing pending clarification invoices, actively addressing vendor concerns and reconciling statements, daily invoice scanning to the shared services mailbox (CASD) and working closely with the A/P team * Communicate and lead the monthly inventory process in accordance with the SOP * Produce and distribute a daily F&B cost report and work closely with the Chef and F&B Director to perform an analysis of the cost vs. sales as per the SOP and reconcile back to the G/L. * Place liquor, beer, and wine orders as required. Work closely with TABC vendors and manage beverage invoices from order to payment and ensure 100% compliance with TABC Credit Law, as per the local SOP * Update the purchasing system (Birchstreet) with the current monthly forecast and ensure department leaders are trained in check book management, and facilitate and track purchasing user training * Manage user access, approval routing and Birchstreet matrix * Maintain the contract critical date list in Contract Works and lead contract termination, renewals and negotiations * Successful complete all other tasks as assigned Operations/Management * Supervise supply areas and have working knowledge of inventory system * Maintain productivity and labor cost goals * Chair daily pre-shift and monthly department communications meetings * Achieve EES objectives and develop action plans for department; including improving communications, coaching, mentoring and task accomplishment * Follow-up on departmental health and safety standards * Ensure all company standards and product specifications are maintained * Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations * Train and supervise Receiving Clerks and Storekeepers * Operate in compliance with all Local, State/Provincial, and Federal laws and government regulations * Manage and/or schedule department personnel * Attend various property meetings and communicate relevant departmental and or purchasing updates * Track F&B purchases and report F&B cost updates Customer Service/Other * Approach all encounters with guests and employees in a friendly, service-oriented manner * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag * Adherence to corporate standards as set forth by the brand Qualifications * Graduate of a Hotel Management, Business Program or related degree * 3-5 years of leadership experience in purchasing, with at least 2 years in the hospitality industry - preferably for a large hotel, resort, or convention facility * Familiar with all Local, State/Provincial, and Federal laws and government regulations - not limited to import regulations, brokers and customs, food and liquor, Health, and employment/workplace safety. * General knowledge of equipment and supplies used in a hotel environment including food and beverage products, alcoholic and non-alcoholic * Experience with BirchStreet eProcurement/Inventory/Recipe system * Understanding of basic accounting practices * Experience with Microsoft Office - Word, Excel, Outlook, as well as purchasing/accounting software, and labor control software (i.e. Watson, Timesaver) * Demonstrate excellent interpersonal, organizational and administrative skills * Possess strong communication skills, both written and verbal Physical Aspects of Position include but are not limited to the following: * Frequent standing and walking throughout shift * Frequent lifting and carrying up to: * Frequent kneeling, pushing, pulling, lifting * Frequent ascending or descending ladders, stairs and ramps Additional Information What's in it for you: * Paid time off * Medical, Dental and Vision Insurance, 401K * Complimentary Shift Meal * Employee benefit card offering discounted rates in Accor worldwide * Learning programs through our Academy designed to sharpen your skills * Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21 * Career development opportunities with national and international promotion opportunities

Hilton Anatole is looking for a FULL-TIME Barista to join their team! Spanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in the vibrant Design District boasting over 1,600 rooms, 600,000 square feet of banquet space, and 6 food and beverage outlets - 3 restaurants, a marketplace, in-room dining and a seasonal water park. For more information on the property, please visit: * Hilton Anatole Hotel in Dallas TX * Hilton Anatole (@hiltonanatole) • Instagram Here are some perks you can enjoy when joining our team: * Access to your pay when you need it through DailyPay * Career Growth & Development * The Go Hilton travel discount program * Competitive wellness benefits * Team Member Resource Group * Recognition and rewards programs * And so much more What will I be doing? Greets, prepares, services, and takes guests' orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order. Performs general cleaning tasks to adhere to health and safety standards. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description Bellperson Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests' belongings will ensure that our guests Feel Welcome as soon as they arrive. What is in it for you: * Employee benefit card offering discounted rates in Accor worldwide * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities. What you will be doing: * Timely delivery of guests' luggage, messages and any other items for delivery within the property * Personalize guests' orientation of their room in a professional, friendly and engaging way * Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests Qualifications Your experience and skills include: * Service focused personality is essential; customer related experience an asset * Ability to work well under pressure in a fast paced environment * Excellent communication skills and a professional presentation * Ability to work cohesively with fellow colleagues as part of a team * Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays. * Fluent in English Physical Aspects of Position include but are not limited to the following: * Constant standing and walking throughout shift * Frequent lifting and carrying up to 50 lbs * Constant kneeling, pushing, pulling, lifting * Frequent ascending or descending ladders, stairs and ramps Additional Information Visa Requirements: Successful candidates must be legally eligible to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************

About Us HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in November of 2025. The Houston Grand Hotel places you in the heart of the city's prestigious Uptown district, just moments from the sophisticated River Oaks District and The Galleria. Discover the best address from our downtown Houston luxury hotel, where timeless elegance meets modern sophistication. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service. Essential Duties and Responsibilities * Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate. * Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc. * Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * 2 years of housekeeping experience, preferably in a comparable hotel. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $26.50 - $28.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The beautiful Hilton Arlington National Landing is seeking a full-time night auditor to join their guest services team! This beautiful, 393-room hotel is in National Landing, less than five minutes from Ronald Reagan National Airport and only three blocks to the metro for easy access to downtown DC, five miles away. The ideal candidate for this position will possess one year of previous experience working on either days or nights at a hotel front desk. It would be considered an asset for this role to have supervisor or management experience either in a hospitality or related setting! Shift Pattern\: candidates should be available to work both AM and PM shifts as needed, any day of the week/weekends/holidays as needed Pay Rate\: $24.92 per hour The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage Ensure credit card system reconciles to daily transaction lists Schedule, assign daily work, inform and train team members Monitor, observe and assist in evaluating team member performance What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

* This role is based at our corporate office in Dallas, TX* This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Project Analyst, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. On the Hilton Reservations and Customer Care (HRCC) team, you will report to Director of Customer Excellence. You will apply project management skills for multiple initiatives and business-as-usual activities, requiring the use of project management tools, data collection and analysis, and process fundamentals. In this role, it is critical to understand customer service or contact center business and the ability to partner with teams across the organization. You will work with HRCC teams including, content, operations, and process analysts. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: * Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Paid parental leave for eligible Team Members, including partners and adoptive parents * Mental health resources including free counseling through our Employee Assistance Program * Paid Time Off (PTO) * Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: * Manage HRCC internal and corporate project deliverables using industry-standard project management tools * Manage projects from initial consultation through full execution, ensuring communication of progress and status updates * Maintain project plans and artifacts, working with teams to build cases for project approvals * Conduct and document business plans * Study and document standard processes and implement change to improve efficiency How you will collaborate with others: * Partner with Process Analysts to document and implement business and process changes * Participate in project meetings serving as the project representative for HRCC, and document business discussions, outcomes, actions, and risks * Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution * Communicate status of projects, calling out risks and accomplishments What projects you will take ownership of: * As part of HRCC Shared Services, manage projects related to ongoing HRCC contact center operations and corporate initiatives, including implementations, site launches, and other projects WHY YOU'LL BE A GREAT FIT You have these minimum qualifications: * Two (2) years' experience in project or program management, Agile methodologies, or business process improvement * Two (2) years' experience working in a contact center environment * Proficiency in PowerPoint, Excel (including maintaining complex spreadsheets), and Microsoft Project or similar (such as Asana, Smartsheet, Trello, etc.) * Proficiency with tools such as Visio and Smartsheet, coupled with the skill to craft compelling narratives using data, text, and visualizations * Travel less than 10% It would be useful if you have: * Four (4) years of experience in project, program or process management * PMP or relevant project management or Agile certification WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview The Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. They are also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. They are also responsible for assisting with proper food storage and rotation. Responsibilities * Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas. * Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment. * Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets. * Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area. * Keep management informed of shortage of equipment and supplies. * Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained. * Return all clean china, glass, and silver to its proper storage location using care to minimize breakage. * Knowledge of proper safe handling techniques for all chemicals used. * Report any faulty equipment to management immediately. * Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed. * Follow all sanitation standards. * Perform other duties as requested by management. Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Flexible and long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Ability to withstand temperature variations, both hot and cold. * Maintain a warm and friendly demeanor at all times. * Must be able to multitask and prioritize departmental functions to meet deadlines.

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job Description This job will coordinate daily activities involving the operations of the Engineering department. This position reports to the Director of Engineering and Chief Engineer, adheres to Company standards and accepts other responsibilities as assigned. It is the responsibility of the Engineering Coordinator to assist in the day-to-day operations of the Engineering Department, including correspondence, preparing reports and assisting with dispatching calls, answering telephones (for entire office as required), maintaining files, assisting with month end and departmental records/logs. * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Access all functions of computer. * Set up workstation with necessary supplies and resource materials. * Read the logbook daily, and record all pertinent information in the logbook. * Check colleague attendance and document tardiness and absenteeism. * Complete supply requisitions and submit to Chief Engineer; stock and maintain par levels of necessary supplies. * Process purchase orders for approval and submit to Chief Engineer for approval. * Process invoices for payment and give copy to Chief Engineer and forward original to accounting. * Process accruals for end of the month and submit to Chief Engineer and accounting. * Open office and prioritize assignments and tasks for the shift. * Answer telephone. * Screen calls for the Director of Engineering and the Chief Engineer as requested. * Make telephone calls to specified individuals as requested by the Director of Engineering and the Chief Engineer. * Greet all individuals arriving at engineering department and assist with their needs. * Document and maintain appointment calendar for the Director of Engineering and the Chief Engineer. * Maintain accurate trace files and communicate daily traces to the Director of Engineering and the Chief Engineer. * Establish and maintain filing procedures. * Maintain a contact list of all contractors and vendors. Qualifications * High school graduate. * 3 years administrative assistant experience. * Fluency in English both verbal and non-verbal. * Provide legible communication and directions. * Compute basic mathematical calculations (add, subtract, multiply and divide numbers). * Ability to: * work with Dayforce, Word, Excel. * type 50-60 wpm accurately. * perform job functions with attention to detail, speed and accuracy. * prioritize, organize and follow up. * be a clear thinker, remaining calm and resolving problems using good judgement. * follow directions thoroughly. * understand guest's service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. Additional Information What's in it for you: * Paid time off * Medical, Dental and Vision Insurance, 401K * Complimentary Shift Meal * Employee benefit card offering discounted rates in Accor worldwide * Learning programs through our Academy designed to sharpen your skills * Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21 * Career development opportunities with national and international promotion opportunities

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. ***************** Location The Joule Dallas, TX Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas. Overview The Spa Coordinator is responsible for proactively welcoming guests and providing anticipatory service. The Spa Coordinator will ensure proper scheduling of treatments to maximize the use of time within the treatment schedule while also providing personal recommendation related to menu offerings, retail products, and pricing. Responsibilities * Anticipate, identify and ensure guest needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction. * Efficiently and cordially answer phones educating clients on services/products. * Provide thorough and knowledgeable explanations of spa facilities, treatments and and products in order to optimize customer satisfaction. * Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow. * Check guests in and out using software system. * Perform sales transactions and daily cash-outs following company protocols to ensure high standard of accuracy. * Responsible for opening and closing the medical spa following standard operating procedures. * Participate in general staff meetings, planned seminars/events and/or educational trainings as scheduled. * Perform other duties as requested by management. Qualifications * A minimum of one year of previous Spa experience. * Candidates must be comfortable with computer systems and communicating over telephone and email. * Candidates must be able to work a flexible schedule including weekends, holidays and evenings. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines.

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over fifty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories. Job Description * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of: * Daily scheduled group functions, times, locations, amount of people. * Location of all Hotel function space and names of rooms. * All styles of meeting and Banquet room settings. * Correct maintenance and use of equipment. * All Departmental/Hotel policies and procedures. * All safety guidelines. * Correct use of cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements. * Review assignment sheets with Head Houseperson/Captain; update completed assignments. Check with Head Houseperson/Captain throughout shift for additional assignments. * Retrieve clean linen and skirting from Laundry and stock in storage areas. * Stock and organize supply carts with designated materials and equipment. Transport to assigned function area. * Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies. * Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies. * Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards. * Set up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards. * Refresh rooms as scheduled, following departmental standards. * Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas. * Turn over any lost and found items to Supervisor. * Clean and sanitize glassware in glass wash machine according to machine specifications and departmental standards. * Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.). * Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas. * Clean designated areas with proper chemicals, tools and equipment. * Ensure that nothing is stored in stairwells. * Transport any food and beverage trays/items in public areas to service areas. * Check under furniture for debris and remove if present; reposition furniture to correct floor plan. * Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork. * Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies. * Remove tape and debris from walls/ceilings; clean according to procedures. * Remove dust, dirt, marks and fingerprints from doors and doorframes. * Remove stains; scuff marks and dust from baseboards, ledges and corners. * Polish all brass surfaces to a high gloss. * Empty trash containers, ashtrays and ash urns in meeting rooms and public areas into proper containers for recycling. * Empty vacuum cleaner bags, replace and clean machines. * Return soiled linens/skirting to Laundry. * Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards. * Deliver client packages/boxes of materials as assigned to/from scheduled function area. * Report any damages, maintenance problems or safety hazards to the Supervisor. * Assist with inventories as assigned. * Stock requisitioned supplies. * Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions. * Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents. * Follow the maintenance program as assigned. * De-gum tables as assigned. * Complete assigned side duties following departmental procedures. Qualifications * High school graduate or equivalent vocational training certificate. * Previous experience in similar position in the Hospitality industry. * Knowledge of various room set-ups and standard equipment involved. * Knowledge of proper chemical handling and cleaning techniques. * Fluency in a second language, preferably Spanish. * Adhere to timelines in completion of set-ups. * Adapt to priority changes of workflow or requirements. * Some English required, basic understanding of banquet terminology; fluency in English, both verbal and non-verbal is preferred * Provide legible communication. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgement. * follow directions thoroughly. * understand guest's service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * PHYSICAL ABILITIES * Exert physical effort in transporting miscellaneous items (i.e. risers, tables, carts, chairs, etc.) (50-100 pounds) throughout all areas of the hotel. * Endure various physical movements throughout the work areas. * Reach 1-2 feet. * Remain in stationary position for 30 minutes throughout work shift. * Satisfactorily communicate with guests, management and co-workers to their understanding. Additional Information Visa Requirements: Successful candidates must be legally eligible to work in the United States. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Overview The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities * Thoroughly clean guestrooms according to standards. * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. * Remove all trash and dirty linen from guestrooms and hallways. * Keep all hallways, public areas and closets clean, neat and vacuumed * Restock housekeeping cleaning cart for next day's use. * Replenish chemical bottles. * Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. * Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

About Us HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in November of 2025. The Houston Grand Hotel places you in the heart of the city's prestigious Uptown district, just moments from the sophisticated River Oaks District and The Galleria. Discover the best address from our downtown Houston luxury hotel, where timeless elegance meets modern sophistication. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Optimize room and catering revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast and past trends and translate this information to set/adjust strategies leading to increased market share. Essential Duties and Responsibilities * Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix, including group, transient, wholesale catering revenues etc. * Manage and update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.) * Facilitate Daily and Weekly Sales and Revenue Strategy meetings. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department. * Work with the Regional Director of Revenue Management in recommending and implementing of Revenue Management programs and new initiatives at the hotel. * Active participant in all pricing decisions for transient, group, and wholesale segments. * Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering. * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process. * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels. * Maintain historical statistical data from all distribution channels, in all market segments. * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * At least five years revenue management experience, sales experience preferred. * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or relevant field of work preferred. * Strong analytical skills, ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues. * Ability to quickly adapt to a constantly changing market with a revenue positive effect. * Ability to use PMS, reservation and revenue management systems and Delphi systems to implement optimal strategies. Proficiency in Microsoft Office, strength in Word and Excel. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Homewood Suites Arlington 2401 Road to Six Flags St. EArlington, TX 76011 Overview The Front Office Supervisor is responsible for assisting the General Manager and Assistant Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Ensure the Front Office team has all shift coverage including call outs. Will be required to work a minimum of 3 PM shifts weekly. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Highgate Hotel hotel credit policies. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Responsible for issued house bank. Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals. Monitor key control to maintain hotel security. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Qualifications High School diploma or equivalent required. At least 2 to 3 years of progressive experience in a hotel or a related field required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Responsibilities Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.Maintain a friendly and warm demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.Replenish all liquor, beer and wine as needed in the bar during the shift.Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.Assist in opening and closing side-work as assigned.Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.Assist with maintaining beverage cost.Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.Retrieve all food items from kitchen and deliver to customers according to proper service standards.Ensure overall guest satisfaction. Qualifications Education & Experience: • High School diploma or equivalent and/or experience in a hotel or related field preferred.• At least 1 year of progressive experience in a hotel or a related field required.Physical requirements: • Flexible and long hours sometimes required.• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 ponds of force constantly to lift, carry, push, pull or otherwise move objects.• Ability to stand during the entire shift.

About Us Welcome to Hotel Crescent Court, where historic charm meets modern luxury. Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture. Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts-and the iconic trolley. Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living. For our associates, we offer an environment that fosters growth, development, and excellence. At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests. From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace. Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Supervise the daily operations of the Catering area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Position is responsible for the daily operations of the Catering area. Recommend procedural changes. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses. Essential Duties and Responsibilities Clear understanding of both monthly forecasting and the annual budget process. Understanding of pace and productivity. Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data. Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations. Maintain or exceed budgeted sales and profits in all catering areas. Assist in the development and implementation of effective marketing plans for generating catering revenues. Participate in the research of the competition's products, services and pricing and use it to develop strategic business plans. Optimize room rental charges. Experience selling to a variety of market segments. Consistently book repeat business by having a track record of long-term client relationships. Actively participate in industry related organizations (NACE, MPI). Thorough knowledge of sales techniques including strong closing skills and negotiation skills. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes. Track record of strong prospecting efforts. Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities. Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Catering Sales Department. Experience providing Audio Visual equipment and operating Audio Visual as a profit center. Excellent knowledge of computers, specifically Delphi, Word, and Excel. Ability to work with outside vendors to ensure client satisfaction for all events and groups. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 3+ years in Catering Sales required. Must have experience at a similar size and quality hotel. Ability to adapt communication style to suit different audiences. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Advanced knowledge of hotel features, benefits, and competing hotels within the market. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. Written communication skills to be concise, well organized, complete, and clear. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.