HEI Hotels & Resorts jobs in Houston, TX

About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Rooms Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The Rooms MIT will spend 12 months immersing themselves in both the Front Office and Housekeeping departments. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts. Essential Duties and Responsibilities * Shadow both the Front Office and Housekeeping departments at the assigned hotel. * Complete shifts in each position within the Front Office and Housekeeping departments. * Consistently attend department meetings within the Front Office and Housekeeping departments as well as any leadership meetings at the hotel. * Become proficient with operating the PMS and all other systems used by the Front Office and Housekeeping. * Utilize labor management tools to schedule and control labor costs. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance with Room Standard Operating Procedures and Policies. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications and Skills * Recent or current graduate of a hospitality program preferred. * Flexibility to relocate for placement after completion of the MIT program. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Compensation Salary Range: $17.00 - $25.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Hilton Houston Post Oak by the Galleria is looking for their next Security Supervisor. The ideal candidate will be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a fantastic opportunity for anyone looking to kickstart or grow their HR Career with an internationally recognized "Great Place to Work". Pay: $19.00 per hour Shift: Must be able to work a flexible schedule that includes morning, evenings along with weekends and holidays as needed. The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Access to your pay when you need it through DailyPay * Health insurance * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Go Hilton travel discount program * Best-in-Class Paid Time Off (PTO) * Supportive parental leave * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Security Supervisor, you would be responsible for assisting with the daily supervision and training of Security Officers/Guards to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions * Coordinate and lead response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property * Promote safe work practices * Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, assisting with evaluations, training, scheduling and assigning work and delivering recognition and reward * Initiate preliminary investigations into incidents and write reports and ensure accuracy of necessary documentation * Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner * Perform duties of a Security Officer, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards Assess inventory of, assign for cleaning and inspect rooms Verify and report status and/or discrepancies of rooms Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas Perform Room Attendant and/or Houseperson duties, as needed Assist in performance evaluations of Room Attendants and Housepersons, as needed Respond to special guest requests in a timely, friendly and efficient manner

The Hilton Americas-Houston is seeking to hire a Houskeeping Utility Maintenance to join their Team! Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center - home of the NBA's Houston Rockets. The ideal candidate is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. For more information on this property, please visit: https\://www3.hilton.com/en/hotels/texas/hilton-americas-houston-HOUCVHH/index.html https\://**************************************** Shift\: must be able to work morning shift, along with Holidays and weekends. The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a utility Maintence, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays Greet guests in a friendly manner Report maintenance deficiencies and items in need of repair Stock and maintain supply rooms, as needed Perform deep cleaning tasks and special projects (for example\: mattress flipping, furniture moves, etc.), as needed Deliver guest requests and assist in cleaning guest rooms, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

What are we looking for? 1+ year of customer service experience Knowledge of Microsoft office (excel, word, power point) Hotel industry experience and administrative assistant experience is highly preferred Schedule\: Monday - Friday 8am-5pm The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Access to your pay when you need it through DailyPay (Based on hotel) Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Discounted Team Member Lunch Daily Complimentary Team Member Parking Discounted on site gym membership Join Our Team at Hilton Americas-Houston! The Hilton Americas-Houston is seeking a Sales Coordinator to join our incredible team! This is a fantastic opportunity to start your career in hotel sales and become an essential part of one of Hilton's premier properties. In this role, you'll provide vital support to our sales department, helping to ensure a seamless experience for our clients and guests who choose Hilton for their group events. If you're organized, customer-focused, and eager to grow your career in hospitality, we'd love to have you on our team! Why You'll Love It Here: • Join a collaborative and dynamic sales team at Houston's largest convention hotel • Gain valuable hands-on experience in hotel sales and event coordination • Build your career within Hilton-one of the world's most recognized hospitality brands Come be the heart of our sales team and help deliver exceptional experiences to our guests! What will I be doing? As Sales Coordinator, you will provide support to the Director and up to 4 Managers of Sales with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, Excel spreadsheets, copying, corresponding, answering telephones, processing mail, taking notes, making travel arrangements and performing other general office duties. You will also assist with receptionist duties for our 5th floor executive offices. Specifically, you would be responsible for performing the following tasks to the highest standards: Receiving and distributing all leads that come through via phone, email, or sites Generate proposals, contracts, and diagrams in support of the Sales Managers Understand fully the hotel amenities, packages and promotions Produce quotations and written confirmation to all clients Produce accurate and timely reports that meet the needs of the Sales managers and directors to include the reporting of appointments, calls made and business leads Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Arrange and assist with site visits Receptionist duties for 5th floor executive offices Assists on special projects as needed #LI-JW1 EOE/AA/Disabled/Veterans

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Hilton Houston Post Oak by the Galleria is looking for their next Steward! Hilton Houston Post Oak by the Galleria is a premier hotel located in the heart of Houston's Uptown area, just steps from shopping, dining, and entertainment. Known for its upscale accommodations, elegant event spaces, and commitment to exceptional hospitality, the Hilton Houston Post Oak by the Galleria offers team members a dynamic and rewarding work environment in one of Houston's most vibrant neighborhoods. Check us out\: Hilton Houston Post Oak by the Galleria | Food & Drink The ideal candidate will be reliable, team oriented and thrives in a fast paced environment. Flexibility in scheduling, including weekends and holidays, is essential. What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher to clean all chinaware, silverware, and cooking utensils Scrub pots and pans Burnish, de-tarnish, and polish silver Stock and maintain supplies and equipment Perform cleaning duties including, but not limited to, mopping and removing trash Transport and store clean service ware Train other stewards, as needed Prepare and place clean service ware for events and functions Must be available nights and weekends The Benefits Access to Daily Pay Medical Insurance Coverage Best-in-Class Paid Time Off (PTO) 401k Retirement Plan Hilton Discounted Travel and more!

Be the Heartbeat of Our Hospitality. At Hilton Westchase, we believe every guest deserves an unforgettable experience, and it starts with you. We're looking for a friendly, ans dependable full time Night Auditor to be the welcoming face and helpful hand our guests remember long after they leave. If you enjoy connecting with people, problem-solving, and thrive in a fast-paced environment, we'd love to have you on our team. Below is a description of the position: Job Description Job Title: Night Auditor The Night Auditor responsible for the overall operations and appearance of the front desk of our hotel during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed. Essential Duties and Responsibilities include the following. Other duties may be assigned. Check-in and check-out hotel guests in a confident, professional, and friendly manner. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Provide gracious and efficient telephone service. Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals. Complete all items as listed on shift checklists. Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip. Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash Issue guest safety deposit boxes as requested. Communicate service and amenities of the hotel to guests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Meet with departing Front Office staff to review business status and follow up items. Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities. Knowledgeable of hotel fire and emergency procedures. Keep the front desk areas clean and well organized. Assist with reservations calls in a professional manner. Document maintenance needs and submit to appropriate manager. Maintain complete knowledge of all hotel features/services, hours of operation. Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions. Knowledge of daily house count and expected arrivals/departures and room availability status for any given day. Prepare any/all reports as directed. Prepare appropriate housekeeping reports as directed. Completing and producing various audit reports dictated by brand, system and ALH requirements. Performing all the duties as outlined in the brand and reservation system training manuals. Closing, balancing and making necessary corrections to guest and hotel accounts. Counting and balancing cash, credit cards and direct bill accounts. Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed. Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues. Education and/or Experience Six months or more at a hotel front desk, preferably as an auditor. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans "First Impressions, Lasting Memories - Join the Hilton Post Oak Bellperson Team!" At Hilton Post Oak, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a Bellperson, you are the first face our guests see when they arrive and the last to wish them well. You play a key role in ensuring their stay is smooth, seamless, and memorable. From welcoming guests with a warm smile to handling their luggage with care, you'll set the tone for the exceptional hospitality they can expect from start to finish. A Bellperson is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations Retrieve and transport guest luggage Inspect guest rooms and acquaint guests with these rooms and their features Respond to guest inquiries and requests in a timely, friendly and efficient manner Organize and store luggage, as needed, according to guidelines Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments Ensure messages and faxes are regularly delivered throughout the day Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed Assist in the maintenance, appearance and functionality of equipment

Apply in minutes, right from your phone. What are you waiting for? Apply now to join one of Fortune's Top 3 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing community! A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Banquet Server, you would be responsible for delivering and serving food and beverage items to guests in a friendly, timely, and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: * Set banquet tables to meet function specifications * Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments * Ensure menu knowledge * Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area * Ensure guest satisfaction throughout the meal service * Respond to guest requests in a friendly, timely, and efficient manner * Assist fellow team members and other departments wherever necessary to maintain positive working relationships * Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Do you love the outdoors and enjoy helping others plan their next great adventure? Join Hilton Grand Vacations as a Vacation Sales Ambassador inside Bass Pro Shops, where you'll connect with guests and introduce them to exciting vacation ownership opportunities-all while representing a trusted brand in a fun, high-energy retail environment. Why Join Us? Because It's “Where You Belong”! Earning Potential: Market-leading base pay plus commission. Top performers in 2024 earned over $120,000! Day-One Benefits: Medical, Dental, Vision, 401(k), and Paid Time Off Team Member Travel Program: Enjoy discounted rates at incredible properties around the globe. Career Growth: Ongoing training and development to help you thrive Collaboration: Encouraging, unified, and uplifting-where every success is shared. Schedule Details: Our Vacation Sales Ambassadors must be available to work a flexible schedule, including nights, weekends, and holidays. What You'll Do Greet and engage with Bass Pro Shops customers to promote vacation ownership opportunities in a friendly and professional manner Deliver compelling presentations that highlight the benefits of vacation ownership Establish trust with guests and identify their travel interests and needs Meet or exceed individual and team sales goals Provide concierge-style service by recommending local attractions and offering discounted vacation packages Participate in training to sharpen your skills and stay informed on our offerings What We're Looking For High school diploma or equivalent; college a plus Successful completion of a criminal background check 1 year sales experience is a plus, but a positive demeanor and willingness to learn are even more important Proven ability to communicate clearly and professionally with guests, team members, and leadership. Comfortable using a computer for everyday tasks Many of our top-performing sales professionals come from a wide range of industries, including finance, investments, real estate, luxury goods, fundraising, entrepreneurship, premium automotive sales, hospitality, and personal services We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**Why us?** Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allenwho co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, ahidden speakeasy, alocal Grab and go concept, Good2GO, abundant green space. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's whywe welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope youconsider joining us! **Job Overview** Solicit, capture, plan and coordinate small meetings with 10 rooms or less, social and catering only functions, while maximizing the banquet space to meet and ideally exceed catering revenue goals. Position is responsible for finalizing catering only business. Recommends program and procedural changes. **Responsibilities** + Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals. + Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals. + Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc. + Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction. + Prepare status and period end reports. + Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals. + Professional and positive communication to both guests and fellow associates. **Qualifications** **Education/Formal Training** More than two years of post -high school education **Experience** Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). **Knowledge/Skills** + Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing. + Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. + Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. + Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. + Ability to drive to outside sales calls. + Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Excellent hearing required for verbal interaction with guests and associates. + Excellent vision required for viewing set-ups. + Excellent speech communication skills required for verbal interaction with guests and associates. + Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally. + Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally. + Mobility - ability to service clients on a moments notice, variable distances. Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum). Climbing - up to 55 steps, 3-5% of 10 hours. + Driving - distance varies for sales calls (approximately 20%). **Environment** Work inside 70% of 10 hour day; outside 30% of 10 hour day. **ID:** _2025-29862_ **Position Type:** _Regular Full-Time_ **Property** **:** _C. Baldwin Houston_ **Outlet:** _Hotel_ **Category:** _Catering & Events_ **_Address_** **:** _400 Dallas Street_ **_City_** **:** _Houston_ **_State_** **:** _Texas_ EOE Protected Veterans/Disability

About Us HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in November of 2025. The Houston Grand Hotel places you in the heart of the city's prestigious Uptown district, just moments from the sophisticated River Oaks District and The Galleria. Discover the best address from our downtown Houston luxury hotel, where timeless elegance meets modern sophistication. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded. Essential Duties and Responsibilities Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication. Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets. Apply yield management techniques and analyze historical data to maximize revenue and profitability. Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability. Conduct market research on competitors' products, services, and pricing to inform strategic business plans. Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value. Build and maintain long-term client relationships, ensuring repeat business. Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities. Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments. Conduct hotel site inspections and client presentations with professionalism and confidence. Participate in trade shows, sales blitzes, and networking events to generate leads. Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution. Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction. Manage A/V equipment as a profit center when applicable. Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events. Monitor market trends, competitor activity, and key client accounts to identify growth opportunities. Perform any other job-related duties as assigned. Qualifications and Skills Prior hospitality experience with specific experience in catering sales is essential. Minimum 1+ year in catering sales required. Experience at a similar size and quality hotel preferred. Proficient in Microsoft Word, Excel, and hotel sales system. Strong sales and revenue management skills, with the ability to train and motivate peers. Knowledge of hotel features, benefits, and competitive landscape. Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences. Strong organizational, problem-solving, and client service skills. Compensation Salary Range: $55,000.00 - $60,000.00 AnnuallyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A lone star welcome in the country's capital of southern cool. We can't wait to welcome you to Houston, the country's capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle. About the role The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered, as well as pricing, and scheduling. Responds to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort. What you will do * Maintain exceptional proficiency in Spa Receptionist responsibilities which will include answering phones, booking appointments, confirmation calls, guest arrival, guest departure, point of sale and the completion of all shift reports. * Provide information and assistance to hotel/spa guests as requested, conduct facility orientations, knowledge of services, products and hours of operation. * Assist with locker room cleanliness as well as fitness room cleanliness during high business levels or during the absence of the Spa/Gym Attendant. * Generate Birchstreet requisitions for departmental supplies, fruit and the completion of bed & linen sales. What you bring * Average reading, writing and oral proficiency in the English language. * Licensed Massage Therapist with minimum 1 year of experience, preferably in luxury environment. What we offer: * Competitive Salary, wages, and a comprehensive benefits package * Excellent Training and Development opportunities * Complimentary Accommodation at other Four Seasons Hotels and Resort * Complimentary Dry Cleaning for Employee Uniforms * Complimentary Employee Meals Schedule & Hours: * This is a full-time position. * Candidate is expected to work a flexible schedule, including day shifts, evening shifts, weekends and holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

About Us HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in November of 2025. The Houston Grand Hotel places you in the heart of the city's prestigious Uptown district, just moments from the sophisticated River Oaks District and The Galleria. Discover the best address from our downtown Houston luxury hotel, where timeless elegance meets modern sophistication. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service. Essential Duties and Responsibilities Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate. Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc. Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 2 years of housekeeping experience, preferably in a comparable hotel. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $26.50 - $28.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service. Essential Duties and Responsibilities * Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. * Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments. * Serve guests with beverages, bread, and butter to begin their dining experience and replenish as necessary. * Transport all dirty tableware from dining room to dishwashing area for proper cleaning. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Knowledge of the appropriate table settings and service ware. * Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. with or without reasonable accommodation. * Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs. with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Personal Trainer We're seeking a passionate and knowledgeable Personal Fitness Trainer to join our team and help clients achieve their health and wellness goals. The ideal candidate will design personalized fitness programs, provide nutritional guidance, and motivate clients to reach their full potential in a safe and supportive environment. Key Responsibilities * Assess clients' fitness levels, health conditions, and goals * Develop customized workout plans tailored to individual needs * Demonstrate proper exercise techniques and equipment usage * Monitor progress and adjust programs as needed * Provide guidance on nutrition, lifestyle, and wellness habits * Ensure safety and injury prevention during training sessions * Lead both one-on-one and group fitness sessions * Maintain accurate client records and schedules * Stay updated on fitness trends and certifications * Administer CPR or first aid when necessary Required Skills & Qualifications * Certification from a recognized fitness organization (e.g., NASM, ACE, ISSA) * Strong understanding of anatomy, physiology, and exercise science * Excellent communication and motivational skills * Ability to adapt programs for clients with varying fitness levels * CPR and First Aid certified (or willing to obtain) * Previous experience as a personal trainer or fitness coach preferred

Full-Time Men's Laundry Attendant Primary Responsibilities * Maintain cleanliness and hygiene of the Men's locker room, showers, toilets, sinks, and common areas. * Perform daily laundry duties: wash, dry, and fold towels. * Restock towels, toiletries, and other amenities. * Clean and disinfect steam rooms, saunas, Jacuzzis, and nap rooms. * Empty trash bins and mop/vacuum all floors. * Polish chrome fixtures and clean mirrors, countertops, and glass surfaces. * Support special events and promotions when needed. Skills & Qualifications * High school diploma or equivalent preferred. * Prior customer service or housekeeping experience is a plus. * Ability to lift up to 50 lbs and perform physical tasks like kneeling, reaching, and standing for long periods. * Strong attention to detail and time management. * Excellent communication and interpersonal skills. * Flexibility to work evenings, weekends, and holidays.

Why us? Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allenwho co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 squarefeet of meeting space, a signature restaurant, Rosalie, ahidden speakeasy, alocal Grab and go concept, Good2GO, abundant green space.We believe in enriching lives one experience at a time. More than a slogan, weempower our employees to make positive impacts on the communities in which we live and work. Byproviding genuine service we build relationships with our guests and value for our shareholders, and wecreate unforgettable experiences.We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that itbreaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leadersdo. That's whywe welcome risk takers and creative spirits alike. No matter your daily role, Sagerecognizes that your success is about more than the work you do-it's really about who you are, whichis why we invest in your personal and professional growth. We hope youconsider joining us! Job Overview The Marketing Manager provides thought leadership on all aspects of marketing by remaining current on trends, our competitive landscape, and best practices. Responsible for developing and implementing a marketing strategy for C Baldwin Hotel including deployment of strategies and tactics across different platforms. Builds direct marketing plans, targeted campaigns, and activated channels to drive consumer awareness and preference, aggregate market share, and structure broader brand awareness. Responsibilities + Manage the agencies for additional collateral design, printing, and any other promotional requirements. + Organize special events that will generate great press and PR. + Research and identify co-marketing companies that will complement the hotel brand and institute programs or events to generate buzz. + Create and curate unique lifestyle programming in coordination with the hotel leadership team that can then be used in PR articles and social media activity. + Manage the PR agencies ensuring objectives, strategies, and road maps are executed in a timely manner. + Monitor hotel Marketing and Brand Standards to ensure compliance. + Coordinate with Director of Sales and Marketing & DORM integrating branding efforts to e-Marketing and paid online advertising strategies (i.e. PPC keyword submissions, e-Blasts, e-Brochures/modules, e-Proposals) throughout all other communication vehicles (social media, PR, blog content, direct mail, etc.). + Support website blogs and manage the content strategy in conjunction with the Director of Sales and Marketing. + Develop relevant promotions and packages as a result of PR and other marketing initiatives. + Manage marketing plans i.e. advertising (offline) and coordinate online marketing activity if required with the Director of Sales & Marketing. + Oversee hotel photo shoots and manage photo libraries. + Develop and implement property marketing partnership opportunities and continuously focus on marketing initiatives to create customer loyalty and increase market share. + Monitor online reputation management and messaging on 3rd party sites to ensure communications are as per the brand and drive online content and social media opportunities. + Provide support in strategic planning, market research, presentation development, and any other additional requests as per Senior Management. + Create monthly reports to track the success of campaigns. + Create all branded presentation documents, ensuring they are in the appropriate brand format. Qualifications + Minimum 3 years of marketing experience in the hospitality industry both traditional media and eCommerce + Ability to proactively project manage + Digital marketing skills including analysis and execution + Experience in developing zero-based marketing and media plans + Experience in managing budgeted funding + Ability to identify new targeted demographics and deploy strategies to shift market share + Ability to identify and negotiate brand-aligned partnerships + Experience in managing 3rd party firms such as public relations, social media, and creative + Skilled in social media strategy + Flexible, Strategic, and dynamic Thinker + Excellent working knowledge of Microsoft Office, Excel, PowerPoint, InDesign, Photoshop, and Adobe Illustrator. + Strong analytical skills, and ability to identify relevant data and leverage it to positively impact hotel revenues. + Ability to effectively communicate and influence key leaders in the organization. + Strong interpersonal/communication skills ID: _2025-29693_ Position Type: _Regular Full-Time_ Property : _C. Baldwin Houston_ Outlet: _Hotel_ Category: _Sales & Marketing_ _Address_ : _400 Dallas Street_ _City_ : _Houston_ _State_ : _Texas_ EOE Protected Veterans/Disability

**Why us?** Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allenwho co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 squarefeet of meeting space, a signature restaurant, Rosalie, ahidden speakeasy, alocal Grab and go concept, Good2GO, abundant green space.As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. Byproviding genuine service we build relationships with our guests and value for our shareholders, and wecreate unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leadersdo. That's whywe welcome risk takers and creative spirits alike. No matter your daily role, Sagerecognizes that your success is about more than the work you do-it's really about who you are, whichis why we invest in your personal and professional growth. We hope youconsider joining us! **Job Overview** Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. + Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. + Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. + Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone. + Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. + Performs other duties as assigned, requested or deemed necessary by management. **Qualifications** **Education/Formal Training** High school education or equivalent experience. **Experience** 1 or more full years employment experience in a related position with this company or other organization(s). **Knowledge/Skills** + Requires understanding of all hotel front office procedures. + Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. + Requires supervision/management skills. + Ability to communicate information and hotel services to management and guests. Second language may be required. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Ability to communicate in person and on telephone frequently. + Ability to read written communiqués, analyzing reports and seeing monochrome computer screen. + Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. + Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. + Continuous standing 90% of time -communicating with guests. + No climbing required. No driving required. + Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. + Continuous standing -80% of shift. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **ID:** _2025-29852_ **Position Type:** _Regular Full-Time_ **Property** **:** _C. Baldwin Houston_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **_Address_** **:** _400 Dallas Street_ **_City_** **:** _Houston_ **_State_** **:** _Texas_ EOE Protected Veterans/Disability