HEI Hotels & Resorts jobs in Nashville, TN - 95 jobs

About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service to both our guests and fellow team members. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel Team! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. Essential Duties and Responsibilities * Sort and verify accuracy of Night Audit work (primarily receivables aspect), including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up. Record department administration phone calls and inform Controller of any potential concerns. * Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollectible accounts. * Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.). Maintain accurate and legible logs for all credit cards. * Set up new accounts in accordance with established credit policy. * Assist in reconciling open account status items. * Input General Cashier Summary and maintain binder. * File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment. Record General Ledger and City Ledger reconciliations. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * B.S. in Accounting or Hotel Management preferred. * Experience in Hotel or Hospitality related Finance and Accounting * Strong organizational skills with attention to detail. * Ability to compile facts and figures. * Ability to operate personal computer and calculator. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance As Operations - Front Office you will ensure the smooth and efficient daily operations of the hotel's Front Office and Guest Services. You will support the Front Office management team and leadership team in maintaining high service standards, achieving revenue and guest satisfaction targets, and developing team members. Key Responsibilities: Supervise daily Front Office operations, including check-in/check-out, reservations, concierge, and guest relations, ensuring smooth workflow and excellent guest experiences. Work closely with the Front Office Manager and Supervisors to implement service standards, resolve operational issues, and support team performance. Assist in tracking departmental budgets, monitoring costs, and reporting on operational results to ensure efficiency. Lead and coach Front Office team members, providing guidance, training, and feedback to maintain high levels of performance and engagement. Ensure timely response to guest feedback, including follow-ups, to achieve positive outcomes while supporting staff development. Coordinate with other departments to ensure seamless service delivery and consistent adherence to hotel and brand standards. Participate in audits and operational reviews, ensuring corrective actions are completed promptly. Hold regular team briefings to communicate updates, share goals, and maintain alignment with management. Qualifications and Skills Required: Degree or diploma in Hotel Management or equivalent. Experience in Front Office supervision within a hotel or hospitality setting. Knowledge of hotel operations, guest service standards, and hospitality best practices. Strong leadership skills, able to motivate and guide team members effectively. Good commercial awareness and understanding of operational costs. Resilient, accountable, and able to work under pressure. Preferred / Advantageous: Experience with hotel property management systems (PMS). Familiarity with Hilton or other major hotel brand standards. Previous experience in a supervisory or operations-focused role within Front Office. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success. As a Housekeeper at Downtown Nashville Resort, you will help bring vacation dreams to life by performing daily cleaning duties on an assigned slate of rooms. If you enjoy making people, feel welcome and being part of an outstanding team environment, this job is for you. Here's why you will love It here: * Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision * Recognition Programs and Rewards * Travel Discounts Program * Outstanding Paid Vacation Program and Paid Sick Days * Employee Assistance Program that supports your physical and mental wellbeing * 401(k) program with company match * Tuition reimbursement programs * Employee Stock purchase program * Numerous learning and advancement opportunities * And more! Job Details: * Full-Time team members are typically scheduled to work between 30 and 40 hours weekly. * For this position, the primary schedule will be from 8:30 AM to 5:00 PM. However, a flexible schedule may be required to accommodate business needs. What will I be doing? * Prepare all assigned units for guest arrival. * Greeting guests and respond to requests in a friendly manner. * Report any maintenance problems. * Maintain cleanliness of carts and ensure supplies and equipment are in a neat and orderly appearance. * Assist management in maintain inventory of linen and supplies * Other duties as assigned by Housekeeping Management. Qualifications: * Previous hotel housekeeping experience is preferred. * Open and flexible availability, including weekends and holidays. * Able to bend, stoop, walk, and lift up to 50 lbs. with or without reasonable accommodation. * Work a full shift (8 hours) walking/standing with or without reasonable accommodation * Anticipates customer needs and thinks about how work impacts them. * Build confidence in self and others with honest and dependable interactions. Extraordinary People, Exceptional Benefits on Day One * Benefits start on your first day of work with no waiting period! * Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team. * Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. * We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. * We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing? * Prepare all assigned units for guest arrival. * Greeting guests and respond to requests in a friendly manner. * Report any maintenance problems. * Maintain cleanliness of carts and ensure supplies and equipment are in a neat and orderly appearance. * Assist management in maintain inventory of linen and supplies * Other duties as assigned by Housekeeping Management. Qualifications: * Previous hotel housekeeping experience is preferred. * Open and flexible availability, including weekends and holidays. * Able to bend, stoop, walk, and lift up to 50 lbs. with or without reasonable accommodation. * Work a full shift (8 hours) walking/standing with or without reasonable accommodation * Anticipates customer needs and thinks about how work impacts them. * Build confidence in self and others with honest and dependable interactions.

Come join the first Hilton-managed property in Nashville, TN. We are looking for an individual who wants to grow within the Hilton organization. Hilton has state-of-the-art PTO, 401 K, stock purchase plans, medical, dental, vision, and great employee travel discounts on all Hilton hotel stays. Discover the thoughtfully designed Bankers Alley Hotel in the heart of Nashville, where contemporary luxury meets artistic expression. Immerse yourself in a world of captivating art, indulge in stylish accommodations, and savor culinary delights at our renowned restaurant. Music Row's famed United Artists Tower originally was constructed in 1974 by two members of Elvis Presley's backup band, The Jordanaires, and served as office and recording studio space for decades. At nine stories tall, it remains the tallest building on Music Row, affording 360-degree views of Music City. With a prime location in the vibrant city, our hotel provides easy access to Nashville's culture and entertainment scene. Shift Pattern: The role is a part-time position and must be flexible to work weekends, mornings, or evenings if required. The starting rate is $18.00 per hour. A Public Area Attendant is responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Public Area Attendant, you would be responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Clean designated areas including, but not limited to, restrooms, public areas, hallways, stairwells, elevators, offices and banquet/meeting/conference rooms * Perform a variety of tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, emptying carts of soiled linens, cleaning/waxing floors, removing and disposing of trash, insects and debris and emptying ashtrays * Greet guests in a friendly manner * Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed * Assist in delivering guest requests and in cleaning guest rooms, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including\: Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parent 401K plan and company match to help save for your retirement Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* Career growth and development Recognition and rewards programs #LI-LV1 The Bankers Alley Hotel, Tapestry Collection by Hilton, Nashville is seeking a dynamic Director of Human Resources to join their team. Discover the thoughtfully designed Bankers Alley Hotel in the heart of Nashville, where contemporary luxury meets artistic expression. Immerse yourself in a world of captivating art, indulge in stylish accommodations, and savor culinary delights at our renowned restaurant. Music Row's famed United Artists Tower originally was constructed in 1974 by two members of Elvis Presley's backup band, The Jordanaires, and served as office and recording studio space for decades. At nine stories tall, it remains the tallest building on Music Row, affording 360-degree views of Music City. With a prime location in the vibrant city, our hotel provides easy access to Nashville's culture and entertainment scene. The ideal candidate will have 5 years of progressive Human Resources experience along with loss and risk mitigation experience, training, execution of standard operating procedures, and team member engagement. A Director of Human Resources is responsible for directing and administering the Human Resources function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Human Resources, you would be responsible for directing and administering the Human Resources function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Oversee and administer all Human Resources functions to include, but not limited to, recruiting, training and development, wage/benefit administration, compliance with statutory requirements, team member relations, labor relations and contract compliance, performance evaluations, workers compensation and safety, affirmative action compliance, employment processes and general leadership guidance and support Provide assistance, guidance and counseling to the General Manager, leadership staff and line team members Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive, productive, fair and consistent employment environment Manage all team member and labor relations; if hotel has a collective bargaining agreement, this will include negotiating contracts and settlements, handling grievances, mediations and arbitrations Participate in and lead meetings Recruit, interview and train team members EOE/AA/Disabled/Veterans

Are you ready to elevate your sales career with a premier vacation ownership company? We're seeking highly motivated and experienced in-house sales professionals to join our thriving team at our Nashville location. Why Choose Us: We provide the tools, support, and opportunities for you to succeed, offering: * Face-to-Face Sales: Build meaningful relationships with our guests. * Qualified Leads Provided: Say goodbye to prospecting; focus on closing deals. * Top-Tier Compensation: Enjoy the most competitive pay structure in the industry. * Comprehensive Benefits: Including medical, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, and travel discounts. * Work-Life Balance: A supportive environment that values your time. * Career Growth: Benefit from professional development, promotions from within, and advancement opportunities in a thriving company culture. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What You'll Do: As an In-House Sales Executive, you'll focus on relationship building to present our guests with the opportunity to join our family. You'll: * Meet guests face-to-face, creating rapport and understanding their vacation dreams. * Conduct engaging tours of our luxurious resort and amenities. * Help guests take the next step by guiding them toward ownership today. What We're Looking For: * Proven Timeshare Sales Experience: In House Sales experience required. * Positive, Professional Attitude: Enthusiasm and energy are essential. * Excellent Communication Skills: Ability to connect and actively listen. * Sales Savvy: Proficient in rapport building, value-based selling, negotiating, and closing. * Team Player and Self-Starter: Thrive both independently and in a collaborative environment. * Flexible Schedule: Must be available on weekends and most major holidays. * Problem-Solving Skills: Ability to address challenges with creativity and focus. TN Timeshare License is required prior to hire. Your Journey Starts Here! Be part of a team where your contributions help create unforgettable memories for families. Grow your career, earn great rewards, and thrive in an environment that values your success.

EOE/AA/Disabled/Veterans Be Part of Nashville Hospitality-Right Here in Bankers Alley Step into the rhythm of Nashville at Bankers Alley. We're looking for servers who bring heart, humor, and hospitality to every table-no guitar required. If you've got a passion for good food, great people, and creating moments guests will remember long after their visit, this is the place for you. A Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu and restaurant promotions and specials Take guest food and/or beverage orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. Some of your responsibilities include: * Build, repairs, and paints all parts of the hotel. * Install and replaces lighting fixtures and bulbs. * Clean carpets and rugs. * Visually inspect and test machinery and equipment. * Listen for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine. * Dismantle defective machines and equipment and installs new or repaired parts. * Repair and maintain physical structure of establishment. * Fabricate and repairs furniture and fixtures. * Attend all scheduled training classes and meetings. * Paint corridors, hotel rooms, and lobby areas when necessary. * Transport heavy boxes and packages within the hotel for maintenance and repairs. * Assist in delivering and setup of all new equipment such as televisions, mattresses, tables, chairs, etc. * Communicate with Maintenance Supervisor on projects as assigned. * Respond to all customer requests in a timely and personable manner. What You Bring * Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building. * Ability to be yourself, lead yourself, make it count! * Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. INDSJ Be Yourself. Lead Yourself. Make it Count.

The Banker Alley Hotel Nashville, Tapestry Collection by Hilton, is seeking a Senior Sales Manager to join our dynamic team. This is an exciting opportunity to work alongside an exceptional Director of Sales and be part of a highly collaborative, supportive environment. In this role, you will be responsible for driving revenue by securing corporate and SMERF group business, building strong client relationships, and delivering strategic, results-driven sales initiatives. We are looking for dynamic, well-rounded, and business-minded sales professionals who are ready to make an impact and grow their career with Hilton. What will I be doing? The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards: Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, and implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate, and secure new revenue for the hotel. Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. Negotiations - Understand the customer and the business leaders' expectations. Adapt to a changing mark. EOE/AA/Disabled/Veterans What are we looking for? 2+ years within hotel sales Corporate Group sales experience preferred Working knowledge of Delphi is highly preferred. Convention Hotel background is preferred Sales Incentive Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment. Go Hilton travel discount program\: 100 nights of discounted travel per calendar year Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay. Career growth and development Team Member Resource Groups Recognition and rewards programs Access to your pay when you need it through DailyPay Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Inclusive family-building and fertility benefits Expanded bereavement leave. Adoption Assistance program Complimentary Team Member Lunch #LI-JW1

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. About the Role Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, celebrated for authentic cuisine, refined service, and memorable guest experiences. The Lounge Captain Part Time serves as the primary point of contact for guests within their assigned station, ensuring exceptional service from arrival to departure. This role leads by example, mentors and supports Back Servers and Food Runners, and upholds Bacco's high standards for food, beverage, and overall guest experience. What You Will Do * Perform all duties in accordance with Bacco Service, Food, Beverage, and Wine Manuals. * Take full ownership of an assigned lounge station and oversee the complete guest dining experience. * Welcome guests warmly, ensuring professional, gracious, and consistent service throughout each course. * Sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels. * Describe menu items, daily features, and changes; answer questions regarding food, beverages, and wine. * Maintain awareness of table status, upcoming courses, and pacing to ensure smooth service flow. * Coordinate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs. * Assist the kitchen in expediting food to maintain timing and flow of service. * Monitor guest satisfaction, resolving concerns promptly and professionally. * Oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff. * Ensure accuracy of guest checks, present them promptly, and process payments efficiently. * Maintain a clean, safe, and organized dining room and service stations at all times. * Participate in pre-shift meetings and stay updated on menu, beverage, and wine offerings. * Fully comply with all federal, state, county, and municipal health, safety, and labor regulations. * Assist with training, mentoring, and coaching of support staff, and support other dining room sections during peak service periods. * Execute special guest requests and additional duties as assigned by management. What You Bring * High School Diploma or equivalent. * Minimum of 1-2 years of fine-dining or comparable food service experience preferred. * Must meet minimum legal age requirements to serve alcohol. * Strong verbal and written communication skills. * Extensive knowledge of food, wine, and beverage offerings. * Thorough understanding of fine-dining service standards and procedures. * Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques. * Proficiency with POS systems and basic computer applications. * Strong numerical and cash-handling skills. * Professional demeanor, attention to detail, and ability to work effectively in a team. What We Offer * Competitive salary, wages, and a comprehensive benefits package * Excellent training and development opportunities * Employee discounts for stays at any Four Seasons property worldwide * Complimentary dry cleaning for employee uniforms * Complimentary employee meals * Additional property-specific benefits as available Schedule & Hours * Part-time position * Part Time position; scheduled days and times may vary based on business needs, including evenings, weekends, and holidays Visa Requirements * Authorization to work in the United States is required for this role. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. About the role The Sommelier at Four Seasons Hotel and Private Residences Nashville will elevate the wine experience for our guests, ensuring impeccable service and thoughtful pairings with our culinary offerings. This role supports the Food & Beverage team by providing expert knowledge, training, and leadership in wine service. What you will do * Curate and select wines that align with the property and outlet concepts. * Lead, motivate, and train the team in wine knowledge and service standards. * Serve wine with proper pouring, decanting, and presentation techniques. * Ensure all wines and beverages are served at the correct temperatures. * Maintain detailed knowledge of menu items, ingredients, and preparation methods. * Anticipate guest needs, respond to inquiries, and provide personalized service. * Manage wine inventory, storage, and rotation. * Maintain cleanliness and organization in wine service areas. * Collaborate with employees and managers to meet operational needs. * Support guest satisfaction by handling special requests, complaints, and public relations with professionalism. What you bring * College degree, preferably in Hotel/Restaurant Management or equivalent experience. * Minimum of 5 years of experience in luxury hotels or upscale restaurants. * Formal Wine & Spirits Training Certificate or Diploma. * Strong knowledge of wine, beverage service, and guest service standards. * Proficiency in English; computer literacy and familiarity with food & beverage systems. What we offer * Competitive salary, wages, and a comprehensive benefits package. * Excellent Training and Development opportunities. * Employee discount for stays at any Four Seasons worldwide. * Complimentary dry cleaning for employee uniforms. * Complimentary employee meals. Schedule & Hours * Full-time; eight-to-ten-hour shifts, scheduled days and hours may vary. Includes weekends and major holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Joseph Hotel - Nashville Overview WHERE YOU WORK The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected. WHY YOU'RE HERE Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. BENEFITS * Medical/Dental/Vision * Company paid Life insurance * 401K * Paid Time Off * Free Meals during work * Discounted room benefits * Free parking Responsibilities WHAT YOU DO You ensure that every guest experience is seamless, personalized, and deeply relaxing. You manage all aspects of spa reservations and guest communications, expertly tailoring recommendations to individual needs and preferences. You are the connector between departments, coordinating with the spa and front desk teams to uphold the highest standards of service and hospitality. Whether it's maintaining an organized reception area, promoting retail offerings, or ensuring health and safety protocols are followed, you approach each task with precision and a guest-first mindset. Your goal is simple yet profound: to ensure that every guest leaves feeling better than when they arrived-rested, cared for, and truly indulged. Qualifications WHO YOU ARE You are the warm and welcoming first impression of the spa-an intuitive professional who exudes confidence, calm, and hospitality. You thrive in luxurious environments and carry yourself with a poise that puts guests immediately at ease. With a foundation of strong communication skills and a deep understanding of spa services and wellness offerings, you're not only a resource for guests but a trusted guide in their relaxation journey. Whether it's your experience in luxury hospitality, your ability to connect with people from all walks of life, or your unwavering attention to detail, you bring a sense of care and purpose to every interaction. You are dependable, polished, and prepared-ready to navigate a fast-paced, service-driven role with both grace and efficiency.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans “ Own the Night at Bankers Alley-Where Every Stay Begins With You.” Tucked into the heart of downtown Nashville, Bankers Alley blends boutique charm with a warm, modern Southern feel. Our team takes pride in delivering polished, personable service-day or night. As the Night Auditor, you're the calm, confident presence that keeps our guest experience seamless and our hotel running smoothly while the city sleeps. What You'll Do As the Overnight Front Desk you are both the friendly face greeting late arrivals and the analytical mind ensuring each day closes accurately. Your responsibilities include Welcome and check in late-night guests with genuine hospitality Assist with inquiries, reservations, and overnight guest needs Monitor the lobby atmosphere and maintain a sense of safety and comfort Balance daily revenue, verify transactions, and complete end-of-day reports Reconcile front-office accounts and prepare information for management Assist with overnight tasks such as light cleaning/organization and property walkthroughs Ensure front desk standards are upheld during night hours Communicate any overnight issues or guest needs to day-shift leaders Uphold the Bankers Alley standard of service, professionalism, and warmth The shift pattern will consist of 3P-11P and 11P-7A with a flexible shift to work weekends. Rate of pay starts at $19.00 per hour

About Us Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. With dedicated associates, we are poised to exceed our guest's every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service to both our guests and fellow team members. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel Team! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates, and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. Essential Duties and Responsibilities The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: * Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. * Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"). * Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. * Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment. * Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. * Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening). * Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. * Move furniture and fixtures throughout the building. * Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. * Exposure to extreme temperatures. * Operation of heavy machinery. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience * Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. * Hotel experience preferred. Knowledge, Skills and Abilities * Climbing, reading, standing, walking, and routinely lifting 25 lbs. to 50 lbs. with or without reasonable accommodation. * Must be able to receive instructions and communicate progress of work assignments. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Joseph Hotel - Nashville Overview The Director of Front Office is responsible for ensuring the operation of Guest Services, Valet, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees. This position will also be a liaison to leased restaurant and retail operations that are based in the hotel. Responsibilities * Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. * Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all assigned personnel according to hotel standards. * Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures. * Develop employee morale and ensure training of Rooms Division personnel. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position competencies for Rooms division managers. * Monitor completion of the Service Standards by Position Training Checklists for hourly staff. * Monitor oversold dates to ensure the maximization of rooms revenue. * Tour rooms operating departments daily, greeting employees and soliciting feedback. * Ensure compliance effective training according to Highgate Hotel standards. * Attend daily and monthly meetings. * Monitor and support Hyatt programs such as GEM and Gold Passport. * Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism. * Monitor and ensure compliance with SOP's. * Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met. * Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc. * Conduct weekly meeting, including a monthly financial review. * Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees. * Monitor labor expenses through schedule approval process and ensure budgeted productivity. * Prepare department heads for succession through development of their need areas. * Prepare the Rooms Division annual budget, Communications and Other Income. * Participate in required M.O.D. program as scheduled. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests. * Assist in preparation of revenue and occupancy forecasting. * Efficiently and professionally communicate with hotel staff. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs. * Monitor all V.I.P.'s, special guests and req Qualifications * At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience. * Previous Front Office management experience is required. * Must be proficient in MS Excel and MS Word. * Long hours sometimes required. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. About the Role Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, known for authentic cuisine, refined service, and a memorable guest experience. The Barback supports the bar team by ensuring bar areas are well-stocked, organized, and prepared for service. This role contributes to smooth beverage operations, timely service delivery, and overall guest satisfaction. What You Will Do * Promptly clear, clean, and set up tables, chairs, linens, glassware, and silverware for service in a discreet and efficient manner. * Anticipate guest needs, monitor satisfaction, and respond promptly and appropriately to guest requests or concerns. * Pick up food items from the kitchen, check for accuracy and quality, and deliver to guests as directed. * Stock side stations with linens, glassware, paper goods, and bar requisites, including beer, liquor, soda, fruit juices, garnishes, and ice for bartenders. * Break down, clean, and set up side stations and back-of-house areas to maintain smooth bar operations. * Assist in preparing fruit and other beverage garnishes. * Assist with wine and beer orders, ensuring proper glassware is used. * Provide support with water refills and other guest service needs at the bar. * Work collaboratively and professionally with bartenders, servers, and supervisors to maintain seamless operations. * Comply with all Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact. What You Bring * High School Diploma or equivalent. * Minimum of two years of food service or related experience. * Ability to carry and balance trays safely and efficiently. * Strong verbal and written communication skills in English. * Professional demeanor, attention to detail, and a team-oriented mindset. * Flexibility to work effectively in a fast-paced, high-volume environment. What We Offer * Competitive salary, wages, and a comprehensive benefits package * Excellent training and development opportunities * Employee discounts for stays at any Four Seasons property worldwide * Complimentary dry cleaning for employee uniforms * Complimentary employee meals * Additional property-specific benefits as available Schedule & Hours * Full-time position * Eight-hour shifts; scheduled days and times may vary based on business needs, including evenings, weekends, and holidays Visa Requirements * Authorization to work in the United States is required for this role. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. About the Role At Four Seasons Nashville , we are dedicated to delivering legendary service and creating memorable experiences for every guest. The Guest Experience Coordinator plays a critical role at the center of hotel operations, serving as the primary point of contact for guest communications while supporting seamless service delivery across departments. This role is essential to ensuring a personalized, efficient, and anticipatory guest experience from pre-arrival through post-departure. What You Will Do * Answer incoming guest calls promptly and professionally, using guest names whenever possible and following established transfer and hold procedures. * Manage the Four Seasons chat and messaging platforms, responding to guest requests efficiently and coordinating with appropriate departments to ensure resolution. * Deliver exceptional guest service by handling inquiries, requests, and concerns with professionalism, discretion, and attention to detail. * Utilize hotel systems such as Messenger, HotSOS, email, and Microsoft Teams to document, communicate, and follow up on guest needs. * Provide accurate information regarding hotel services, hours of operation, amenities, local attractions, and in-house events. * Support the Guest Experience Management team with administrative and clerical tasks, including pre-arrival preparations, post-departure follow-ups, and special guest touches. * Review and manage guest room assignments when required to support smooth arrivals and operational flow. * Maintain strict confidentiality of guest information and adhere to all data protection and security standards. * Execute wake-up call procedures accurately and deliver personalized service when required. * Stay informed on daily arrivals, departures, in-house guests, group movements, and meeting room schedules. * Collaborate with Concierge, Front Desk, Guest Services, and other operational teams to assist with guest requests. * Take In-Room Dining orders as needed, demonstrating full knowledge of the menu, including ingredients, allergy considerations, and wine recommendations. * Assist Front Desk Agents with processing guest letters and in-room communications, as needed. What You Bring * Previous experience in a luxury hotel, hospitality, or customer service environment preferred. * Strong verbal and written communication skills, with a professional and service-oriented demeanor. * Ability to multitask and remain calm and organized in a fast-paced environment. * Proficiency with hotel systems and technology, or the ability to learn quickly. * High attention to detail, discretion, and a commitment to confidentiality. What We Offer * Dynamic Employee Culture where you are encouraged to be your true self! * Inclusive and diverse employee engagement events all year-round * Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay * Sick Pay, Disability Coverage and Life Insurance * Exclusive discount and travel programs with Four Seasons Hotels and Resorts * Complementary Uniforms and uniform care * Complimentary Employee Meals * Comprehensive learning and development programs to help you master your craft. * And so much more! Schedule & Hours * Employment Type: Full-time * Schedule: Flexibility required; shifts may include early mornings, evenings, weekends, and holidays Visa Requirements Authorization to work in the United States is required for this role Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. About the Role Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, known for authentic cuisine, refined service, and a welcoming atmosphere. The Barista is responsible for crafting high-quality coffee and specialty beverages while providing attentive, personalized service. This role ensures a consistent, memorable guest experience at the coffee bar and supports overall restaurant operations. What You Will Do * Prepare and serve a variety of coffees, teas, and specialty beverages according to established recipes and Four Seasons standards. * Confirm guest orders, including special requests, and verify completed orders with the guest's original request using the point-of-sale system. * Service and take orders from guests at the bar area, providing engaging and informative descriptions of beverage origins, flavors, and preparation methods. * Maintain a working knowledge of coffee blends, menu offerings, and specialty beverages. * Anticipate guest needs, monitor satisfaction, make suggestions, and respond promptly to guest concerns or requests. * Accurately close guest checks, process cash and credit card payments, and properly manage voided checks or complimentary items. * Collaborate professionally with co-workers and supervisors to maintain smooth coffee bar operations. * Assist with food service in the bar area, coffee bar inventory, and preparation of mixes or syrups as needed. * Comply with all Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact. What You Bring * High School Diploma or equivalent. * Minimum of one year of barista or related beverage service experience. * Proficiency operating espresso machines and preparing a wide variety of coffee beverages. * Ability to accurately process cash and credit card transactions. * Strong verbal and written communication skills in English. * Professional demeanor, attention to detail, and a team-oriented mindset. * Ability to multitask effectively in a fast-paced environment. What We Offer * Competitive salary, wages, and a comprehensive benefits package * Excellent training and development opportunities * Employee discounts for stays at any Four Seasons property worldwide * Complimentary dry cleaning for employee uniforms * Complimentary employee meals * Additional property-specific benefits as available Schedule & Hours * Full-time position * Eight-hour shifts; scheduled days and times may vary based on business needs, including mornings, evenings, weekends, and holidays Visa Requirements * Authorization to work in the United States is required for this role. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City. About the Role At Four Seasons Nashville, the Purchasing Clerk supports the Director of Purchasing by overseeing the day-to-day operations of the Purchasing Department. This role ensures that all goods and supplies are received accurately, stored appropriately, and processed efficiently to support hotel operations. What You Will Do * Check all incoming goods against delivery orders, invoices, food specifications, and purchase records to ensure correct type, amount, price, and quality. * Update daily receiving in the Purchasing/Inventory system and generate timely Daily Receiving Reports for food, beverage, and non-food items. * Ensure all goods are delivered to the correct storage areas and maintain high standards of business integrity with vendors and delivery personnel. * Inspect the physical condition, quality, and quantity of all items at receipt, including checking food quality, shelf life, and temperature compliance. * Coordinate with vendors, staff, and other departments to manage deliveries, returns, and discrepancies seamlessly. * Assist with monthly, quarterly, and annual inventories of food, beverage, operating equipment, and supplies. * Maintain secure, clean, and organized loading dock and receiving areas. * Update electronic purchase orders and post invoices in Inventory and Accounts Payable systems. * Support the Director of Purchasing in any additional duties, including assisting Accounts Payable with invoice discrepancies and participating in operating equipment inventories. What You Bring * High school diploma or equivalent experience. * At least one year of full-time experience in a similar hospitality purchasing or inventory role. * High level of integrity and ethical approach to all business activities. * Strong interpersonal and relationship-building skills to work with cross-functional teams, vendors, contractors, and delivery personnel. * Proactive, energetic, organized, and detail-oriented. What We Offer * Competitive salary, wages, and a comprehensive benefits package (Medical, Dental, Vision, Employee Assistance Program, 401k Retirement Plan, Paid Time Off, and Holiday Pay). * Excellent training and development programs to help you master your craft. * Employee discounts for stays at any Four Seasons worldwide. * Complimentary dry cleaning for employee uniforms. * Complimentary employee meals. * Inclusive and diverse employee engagement events year-round. * Exclusive travel and hotel discount programs. Schedule & Hours * Full-time position, with work expected during: early mornings, days, evenings, weekends as applicable Visa Requirements Authorization to work in the United States is required Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************