HEI Hotels & Resorts jobs in New Orleans, LA - 176 jobs

About Us Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Apply now so we can learn more about you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. Essential Duties and Responsibilities * Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. * Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. * Greet guests and respond to requests in a friendly and courteous manner. * Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Replenish beverages as necessary, and check with guests for overall satisfaction. * Once banquet is complete, reset banquet room according to Supervisor's specifications to ensure the readiness of the room for the following function. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Hotel experience preferred. * Must be willing to "pitch-in" and help co- workers with their job duties and be a team player with or without reasonable accommodation. * Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. * Knowledge of the appropriate table settings and serviceware. * Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. * Ability to remember, recite and promote the variety of menu items. * Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation. * Ability to stand for long periods of time with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $3.00 - $3.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Human Resources Coordinator to join the team! Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District. Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining. We are looking for an individual with an upbeat, outgoing personality to join our Human Resources team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Human Resources. We are looking forward to your application! The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards: Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management Maintain communication with departments involved in the assigned project/activity Route incoming mail, faxes, and packages Answer telephone and assist internal and external guests with requests Writes correspondence on behalf of the department Makes copies, send/distributes outgoing mail Uses email system to deliver and accept emails Greet internal and external customers when entering the department Assist with a variety of requests Maintains detailed filing system for department Maintain office supplies for department Report all unsafe conditions immediately Attend all mandatory meetings Follow and know emergency procedures as needed Keep work area clean and organized Maintain a good working relationship with other department, employees, and guests Team Member Benefits When you join our team, you'll enjoy a comprehensive benefits package, including: Medical & Vision Insurance - Blue Cross Blue Shield of Louisiana* Dental & Voluntary Insurance - SunLife* Flexible Spending Account (FSA) - Through WEX 401(k) Retirement Plan - Fidelity, with up to 5% employer match** Employee Assistance Program (EAP) - ComPsych Free Team Member Meals Discounted Parking Property Discounts - Restaurants, Gift Shop, and Spa Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program * Medical/Dental coverage begins on the first of the month following 60 days of employment ** 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Excellent written and verbal communication skills. Ability to effectively deal with a variety of audiences, some of whom will require high levels of patience, tact and diplomacy. Strong computer literacy including knowledge of Windows XP and Microsoft Office Suite of products including Word, Excel, and PowerPoint. Proficiency in basic mathematics and good analytical skills. Ability to type accurately and at a minimum of 50 words per minute. Ability to exercise independent judgement and discretion while performing various responsibilities. Ability to prioritize workload; managing various projects and demands on a concurrent basis. Ability to work independently. Ability to work quickly and under pressure to meet deadlines. Strong organizational skills. Knowledge of effective reporting and tracking systems for project planning and execution. Good problem solving and research skills. QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent EXPERIENCE A minimum of one-year prior administrative support services with customer service responsibilities. Previous Human Resources experience preferred. LICENSES OR CERTIFICATES No special licenses required. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family and friends. Debt free education What will I be doing? As a General Maintenance person, you would be responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, public space and heart-of-the-house areas Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry Conduct inspections for preventive maintenance needs Record and report completed repairs and items that require further attention EOE/AA/Disabled/Veterans

To process clean linen through the laundry equipment and have it ready for the guest each and every day in a timely manner. To ensure proper sorting of soiled linen into categories for washing and processing. What will I be doing? As a Laundry Attendant, you would be responsible for maintaining a constant supply of clean linens for the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering Maintain cleanliness of laundry machinery and laundry area Maintain stock levels Respond to guest service issues in a timely, friendly and efficient manner Perform additional laundry services, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views. About the Role: Four Seasons Hotel and Private Residences New Orleans is seeking a Reservations Agent to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other's contribution and importance. What you will do: The Reservations Agent is responsible for selling the resort and providing information to prospective guests, to capture sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction. The Reservations Agent should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality. In addition, he/she must be a willing team player, comfortable with computer systems as well as communicating over the telephone. Candidates must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. This may include some evenings, weekends and holidays. Some travel may be required. What you bring: * Knowledge of Opera preferred * Reservations or Front Desk experience, preferred * One to two years' experience working in hotels or customer service preferred * Strong communication skills * Work authorization in the United States What we Offer: * Discovery nights at Four Seasons Worldwide * Holiday and PTO pay * Complimentary employee meals prepared by the Four Seasons Culinary Team * Complimentary dry cleaning of employee uniforms * Discounted parking * Medical, dental, and vision insurance * 401k participation with a company matching program Schedule and Hours: * This full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays. Want to know more about working for Four Seasons? Visit us at: Four Seasons Hotel and Private Residences New Orleans: *************************************** YouTube: ********************* Facebook: *********************_FB LinkedIn: *********************_LI Twitter: *********************_TW Instagram: *********************_IG See what our employees are saying at: #FSEmployee Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include: Ensuring new owners understand their paperwork and contracts Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership Responsibilities The ability to work flexible schedules, including mornings, evenings, weekends, and holidays A strong ability to efficiently resolve complex customer service issues It would be advantageous to demonstrate the following: Timeshare sales experience Timeshare quality assurance experience CRM software experience Proficiency with Microsoft products Qualifications The ability to work flexible schedules, including mornings, evenings, weekends, and holidays A strong ability to efficiently resolve complex customer service issues It would be advantageous to demonstrate the following: Timeshare sales experience Timeshare quality assurance experience CRM software experience Proficiency with Microsoft products

Come prosper and grow with us! We offer: * Qualified leads are provided for you, no prospecting or lead generation * Face-to-face Sales * Most competitive compensation structure in the industry * Hourly pay plus bonus * Potential six-figure income * Outstanding Benefits - Comprehensive health plan that includes medical, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, and travel discounts effective day 1! * Work/life balance * Professional development, Team Member Recognition, and Career advancement opportunities Come prosper and grow with us! We offer: * Qualified leads are provided for you, no prospecting or lead generation * Face-to-face Sales * Most competitive compensation structure in the industry * Hourly pay plus bonus * Potential six-figure income * Outstanding Benefits - Comprehensive health plan that includes medical, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, and travel discounts effective day 1! * Work/life balance * Professional development, Team Member Recognition, and Career advancement opportunities * Positive and enthusiastic demeanor * Excellent Interpersonal Skills * Excellent active listening skills * Able to work independently and as a teammate * Knowledge and application of sales techniques * Problem-solving ability * Must be willing to work on weekends and most major holidays

We are seeking a dynamic and motivated individual to join our team as an In-House Marketing Assistant Manager. In this role, you will oversee the day-to-day operations of our In-House Marketing department, driving production for various marketing programs while ensuring compliance with company policies and procedures. Must have Timeshare Marketing experience. Key Responsibilities: * Lead a team of sales-oriented marketing staff, recruiting, training, and developing associates to maximize their potential and drive sales success. * Develop and host weekly meetings to inspire and motivate your team, fostering a culture of excellence and continuous improvement. * Design programs and strategies to increase tour flow during off-season months, maximizing marketing opportunities. * Maintain 100% satisfaction with owners and guests by addressing concerns promptly and providing exceptional service. * Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints. * Manage representative performance standards and penetration rates to optimize results, conducting performance appraisals, counseling, and coaching sessions as needed. Why Hilton Grand Vacations? * We offer competitive compensation, including a base salary plus incentives, along with opportunities for professional growth and career advancement. * Our customizable benefits package ensures your individual needs are met, including but not limited to 401(k) matching, health insurance, paid time off, and tuition reimbursement. Job Requirements: * One year of Timeshare, Management, and Customer Service experience. * Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures. * Strong attention to detail with excellent analytical and problem-solving skills. * Ability to think strategically and analyze information in a timely and accurate manner. * Excellent interpersonal communication skills to effectively interact with all levels of the organization. Schedule: Full-time, with availability for evening shifts, weekends, and holidays as needed. How We Invest in You: * Total compensation of $75,000++ (includes competitive base, plus incentives). * Opportunities for professional growth and career advancement. Join Our Team: If you're a motivated leader with a passion for sales and marketing, dedicated to delivering exceptional guest experiences, we encourage you to apply for the In-House Marketing Supervisor position at Hilton Grand Vacations. Take the next step in your career with us! When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EOE/AA/Disabled/Veterans Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family and friends. Debt free education What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils Scrub pots and pans Burnish, de-tarnish and polish silver Stock and maintain supplies and equipment Perform cleaning duties including, but not limited to, mopping and removing trash Transport and store clean serviceware Train other stewards, as needed Prepare and place clean serviceware for events and functions What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. We are looking for a Housekeeping Inspector to join our Team at The Marquee Resort in New Orleans, LA. In this role, you will be providing support in maintaining an acceptable level of cleanliness and quality control in the guest units and public common areas at the resort while providing outstanding customer service to all owners, guests and their families. What will I be doing? * Inspects all units assigned and ensure they are in accordance with the level of quality for the resort. * Inspects all public common areas as assigned. * Clean units and public common areas assigned. * Reports any problems of quality to the management and ensures corrective action is taken. * Performs written inspections on units as designated by management. * Replaces any missing inventory items in the units. * Reports any maintenance problems to management and any suspicious activities to security. * Ensures all assets and supplies for the department are secure in storage at all times. * Assists management in maintaining an accurate inventory of lines and supplies * Other duties assigned by management. What are we looking for? To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience: * Ability to perform multi-task assignments * Ability to communicate (oral and written) in English with Team Members and guests. * 1+ Year Housekeeping Experience * Ability to work a flexible schedule, to include weekends and holidays. * Perform job functions with attention to detail, speed and accuracy * Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise. * Able to bend, stoop, walk and lift/push/pull up to 50 libs. with or without reasonable accommodations. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * Hospitality industry * High School Diploma or equivalent We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing? * Inspects all units assigned and ensure they are in accordance with the level of quality for the resort. * Inspects all public common areas as assigned. * Clean units and public common areas assigned. * Reports any problems of quality to the management and ensures corrective action is taken. * Performs written inspections on units as designated by management. * Replaces any missing inventory items in the units. * Reports any maintenance problems to management and any suspicious activities to security. * Ensures all assets and supplies for the department are secure in storage at all times. * Assists management in maintaining an accurate inventory of lines and supplies * Other duties assigned by management. What are we looking for? To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience: * Ability to perform multi-task assignments * Ability to communicate (oral and written) in English with Team Members and guests. * 1+ Year Housekeeping Experience * Ability to work a flexible schedule, to include weekends and holidays. * Perform job functions with attention to detail, speed and accuracy * Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * Hospitality industry * High School Diploma or equivalent

We're looking for passionate individuals ready to bring their hospitality skills to life-or eager to learn and grow in a dynamic environment with real opportunities for advancement. Don't miss your chance to be part of something extraordinary! In your role as Assistant General Manager, you will act as a hands-on leader for all operating departments. Your primary responsibility will be to execute the duties of your position in alignment with our service culture, thereby driving the success of our company. To be effective in this role, it is essential that you bring the necessary expertise and professionalism to ensure our operations run smoothly, efficiently, and with excellence. Key Responsibilities Financial: * Builds and leads Association(s) operating and retail budgets. * Develops and maintains cost & labor controls Quality Standards: * Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property. * Determines most appropriate and efficient method to address and seek innovative solutions. * Monitor daily service levels in customer interactions. * Remains alert to potential problems or areas of concern, ensuring appropriate action. Development of People Leaders: * Coaches, guides, and directs seven (7) department leaders. * Counsels' direct reports on job-related matters. * Guides and advises employees to achieve established goals and objectives. Team Member Engagement & Community Involvement: * Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property. * Lead daily leadership stand up meetings. * Participate in department-specific meetings. * Lead monthly staff meetings for the Executive Leadership. * Lead quarterly team member town hall events & engagement. We offer an excellent benefit package to our full-time Team Members that includes medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits - Now available on day one of employment! Key skills and experience required: * Minimum 7 years of hands-on experience in large-scale resort operations. * At least 5 years of related hospitality experience. * 5+ years in a managerial or director-level role. * Previous experience in timeshare operations required. * Exceptional verbal and written communication abilities. * Proven experience in safety, security, and risk management. * Strong understanding of finance, budgeting, scheduling, payroll, and project management. * Demonstrated ability to build and sustain a high-engagement service culture. * Proficient in relevant computer systems and software. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Key Responsibilities Financial: * Builds and leads Association(s) operating and retail budgets. * Develops and maintains cost & labor controls Quality Standards: * Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property. * Determines most appropriate and efficient method to address and seek innovative solutions. * Monitor daily service levels in customer interactions. * Remains alert to potential problems or areas of concern, ensuring appropriate action. Development of People Leaders: * Coaches, guides, and directs seven (7) department leaders. * Counsels' direct reports on job-related matters. * Guides and advises employees to achieve established goals and objectives. Team Member Engagement & Community Involvement: * Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property. * Lead daily leadership stand up meetings. * Participate in department-specific meetings. * Lead monthly staff meetings for the Executive Leadership. * Lead quarterly team member town hall events & engagement. Key skills and experience required: * Minimum 7 years of hands-on experience in large-scale resort operations. * At least 5 years of related hospitality experience. * 5+ years in a managerial or director-level role. * Previous experience in timeshare operations required. * Exceptional verbal and written communication abilities. * Proven experience in safety, security, and risk management. * Strong understanding of finance, budgeting, scheduling, payroll, and project management. * Demonstrated ability to build and sustain a high-engagement service culture. * Proficient in relevant computer systems and software.

As an In-House Marketing Specialist, you will play a key role in pre-qualifying and scheduling prospective guests and current owners for meetings with our sales representatives for vacation ownership presentations at our resorts * Serve as a positive, professional brand ambassador, representing Hilton Grand Vacations. * Act as a concierge, offering local information to enhance the guest experience. * Collaborate with resort staff to receive arrival sheets of incoming guests. * Greet and present prospective customers, incentivizing them to attend a sales preview tour. * Screen and qualify potential customers based on company guidelines. * Schedule sales-tour reservations and collect required deposits * Greet and present to prospective customers, incentivizing them to attend a sales presentation in line with company policies, compliance standards, and regulatory requirements, while meeting performance goals. * Attend scheduled training sessions and department meetings, stay up-to-date on marketing materials, industry trends, and review performance goals regularly. * Sales or marketing experience is preferred but not required. Meeting production standards is a must. * 18 years and older with High School Diploma or equivalent * Willing to work evenings and weekends * Previous sales experience

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah's Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend. Overview The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. Responsibilities Load and unload luggage carts. Organize and deliver luggage for tour groups Escort guests to rooms and familiarize them with hotel services. Inspect guest's room to ensure it is in order and that supplies are adequate. Explain features of the room including operation of electronic devices and entertainment. Check/store luggage for arrivals and departures with luggage tags. Store, track, and deliver packages as needed. Deliver messages to meeting rooms. Deliver flowers, laundry, packages and other amenities to guestrooms. Assist with room changes. Maintain current listing of local and area attractions, special events and activities. Maintain list of local transportation guides, churches, sports arenas, etc. Assist Houseperson with guest requests. Ensure lobby reader board is correct. Provide information, maps and directions as required. Where applicable answer console to assist front desk agents. Show guestrooms and suites as needed and emphasize the hotel's amenities. Perform other duties as requested by management. Qualifications High School diploma or equivalent required and/or experience in a hotel or a related field preferred. Must have a valid driver's license for the applicable state. (If applicable) Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Must be able to effectively communicate both verbally and in writing Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to maintain confidentiality of information.

EOE/AA/Disabled/Veterans Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family & friends. Debt free education What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family and friends. Debt free education What will I be doing? As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc. Ensure tableware is in good and working condition and report any defects for repair Stock, maintain and clean designated food station(s) Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc. Retrieve and transport dirty tableware to dishwashing area Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job Requirements Statement As Director of Catering, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations. Supports and acts on the behalf of the Director of Sales in her/his absence. Position Summary As a Team Member your essential functions in this role include such things as: * Strategy - Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results * Leadership - Develop innovative, forward-thinking team members * Culture - Ensure a best-in-class workplace that delivers on Hilton's values, mission, and purpose * Talent - Hire, engage and develop the world's best hospitality team members * Operations Excellence - Embrace and lead implementation of all Americas Catering initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness. STRATEGY: * Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results * Drive innovation and creativity within event delivery * Partner with GM/EC to deliver on Hilton's values by creating high-impact catering experiences * Ensure that high quality service standards are maintained through continuous reviews of processes and procedures * Provide owner relations guidance in key areas of Catering expertise, as needed (Weddings, Staffing Models) * Actively support the sales process. LEADERSHIP: * Provide overall leadership and direction in all Catering matters * Serve as the hotel's credible SME on all matters relating to event experience * Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers * Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices * Participate or represent Hilton in industry social/meeting/events professional associations CULTURE: * Inspire high-performing multi-cultural, multi-generational teams that build Hilton's Catering talent pipeline * Integrate Hilton's Values/Mission/Purpose when implementing C&E initiatives and support Team Member-centric and guest-centric programs * Lead with Hilton culture engaging with Team Members through direct and meaningful interactions * Be an ambassador for customer service. TALENT: * Motivate and provide a work environment in which team members are productive * Ensure all Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning * Listen and respond to team members needs while having an open-door policy * Manages group and interpersonal conflict effectively CATERING OPERATIONS EXCELLENCE: * Ensure the proper use of all function space, exhibit hall, and event spaces * Manage supplier and vendor relationships * Possess subject matter expertise and ensure standards/practices * Development and management of departmental budgets * Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events * Ensure proper staffing for the needs of the business * Integrate current trends in event management and design * Participate in customer site inspections and assists with the sales process as necessary OTHER: * Other duties as necessary based on business needs * Regular attendance Required Qualifications: * Minimum Education: High School Degree/GED * Minimum Years of Experience: five (5) years Hospitality related experience at manager level. Minimum of 1 year of leadership experience in hotel management. * Management Experience: Supervisor/Manager: 1-3 People * Additional Requirements: 10% travel * Core Competencies including but not limited to:Writing-Communicating effectively in writing as appropriate for the needs of the audience. * Reading Comprehension- Understanding written sentences and paragraphs in work related documents. * Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences. * Basic Computer Skills- Using basic computer hardware and software (personal computers, word processing software, internet browsers, etc.) * Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Number facility- The ability to add, subtract, multiply, or divide quickly and correctly. * Creativity- The ability to come up with creative ways to solve a problem. * Management Competencies including but not limited to:Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment * Building Trust- Ability to interact with others in an honest, fair and respectful way, giving others confidence in one's intentions and those of the organization * Communication- Skilled at clearly conveying information and ideas * Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. * Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading by Example * High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks * Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently. * Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. * Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition. * Technical / Professional Knowledge and Skills - Demonstrates a satisfactory level of position-related technical knowledge and skills. Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

About Us Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Apply now so we can learn more about you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain a clean and attractive shop for guests, while offering superior customer service. Essential Duties and Responsibilities * Promote sales by using suggestive selling techniques. Ensure that the shop is kept clean, and that displays are attractively merchandised to promote sales. * Ensure all assigned inventory counts are accurate. * Protect assets against losses and shoplifting. * Handle all cash transactions accurately. Follow proper procedures for credit card and room charge transactions and obtain proper identification and department information for all associate discounts. •Adhere to the hotel cash handling policies. Practice proper register operation procedures. * Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to. * Maintain constant communication line with gift shop manager/supervisor in order to keep abreast of all shop related problems, customer requests and fast-moving items to maximize sales and guest satisfaction. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Mathematic proficiency required to handle cash. * Requires knowledge of computer equipment or other technical devices and the ability to operate cash register. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $16.00 - $16.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Located just steps away from top Big Easy attractions in the Arts District and French Quarter, this luxury hotel reflects the charm and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything. Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests Qualifications High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

About Us Where Canal Street meets Bourbon Street, the Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Apply now so we can learn more about you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. Essential Duties and Responsibilities * Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel. * Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. * Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement. * Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes. * Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining, and adjusting as deemed necessary by current market conditions. * Organize and/or attend scheduled sales department, executive committee, and related meetings. * Knowledge of travel industry, current market trends and economic factors. * Ability to access, understand and accurately input information using a moderately complex computer system. * Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. * Prepare, implement, and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required. * Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management. * Professionally represent the hotel in community and industry organizations and events. * Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience * Bachelor's degree preferred. * 5+ years of sales leadership in similar sized operation preferred. Knowledge, Skills and Abilities * Proficiency in Microsoft Word, Excel, and Delphi. * Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. * Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers. * Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations. * Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.