HEI Hotels & Resorts jobs in New York, NY - 351 jobs

About Us It's Your Moment to Rise. Start Your Journey with us at the The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise. To feel empowered by career growth opportunities in a people-first environment. And to work together to enhance the well-being of our guests, our communities and each other. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner. If you're someone who is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES * · Complete daily income journal reconciling all revenues in PMS and POS systems. Update promo worksheet and follow up on discrepancies with department heads. All three weekend days must be completed by Monday. * · Add detailed adjustment descriptions in income journal for GL visibility. Email DOF, ADOF, and Accounting Manager regarding adjustments or transactions requiring reclassification. * · Notify DOF/ADOF when income journal is ready for posting. * · Distribute Daily Revenue Report (DRR) via email to appropriate associates after income journal upload. Must be completed daily. * · Send promo worksheets via email to appropriate associates daily. * · Prepare daily tax reconciliation after income journal completion. Update tax reconciliation files ensuring all reconciliations remain current for monthly tax filing (due 22nd of each month). * · Complete four-way credit card reconciliation by recording PMS and POS settlements and reconciling to Freedom Pay and bank statements. Document and resolve discrepancies within the week. Notify DOF, ADOF, and Accounting Manager of month-end timing issues. * · Balance and verify figures against individual department reports. Audit previous day postings for accuracy and ensure support documentation ties to postings. * · Ensure General Ledger, Advanced Deposit Ledger, City Ledger, and Guest Ledger are in balance daily. * · Reconcile all hotel over/short accounts and occurrences. Prepare income breakdowns for each hotel outlet. * · Handle chargebacks and respond to disputes in a timely manner. * · Reconcile event-related revenue and payments on daily basis. Follow up with sales team on open items. * · Submit Employee Financial Tips report to HR Manager first thing each Monday morning for payroll processing. * · Save month-end guest ledger, advance deposit, and city ledger reports on first day of new month in appropriate folder. * · Assist with processing incoming payments and ensure proper application to guest, events, and group accounts. * · Prepare and finalize customer invoices with signed supporting documentation. Attach copies of folios, F&B checks, and miscellaneous vouchers as needed. * · Process guest ledger transfers to City Ledger accurately and in a timely manner. Monitor aging of accounts and follow up on overdue balances. * · Provide accounting assistance and guidance to department heads and administrative staff. Interpret and ensure consistent application of organization policies. * · Prepare and finalize customer invoices with signed supporting documentation. Attach copies of folios, F&B checks, and miscellaneous vouchers as needed. * · Process guest ledger transfers to City Ledger accurately and in a timely manner. Monitor aging of accounts and follow up on overdue balances. * · Post payments received to aging reports and reconcile to open invoices. Send statements to guests and corporate accounts with recent activity, including pertinent backup. * · Respond to and follow up on all email inquiries daily before end of day. Handle unusual or difficult customer service inquiries through direct action or referral. * · Comply with attendance rules and be available to work on a regular basis. * · Perform any other job-related duties as assigned. Knowledge, Skills and Abilities * · Excellent problem-solving skills with ability to work independently to resolve issues before escalation. * · Assess priorities, and at times work well under pressure while maintaining accuracy. * · Effective verbal and written communication skills to clearly explain findings and variances to department heads. * · Professional demeanor with ability to challenge and question transactions diplomatically. * · Strong knowledge of accounting principles and hotel revenue cycle with ability to identify discrepancies and anomalies. * · Advanced analytical skills to investigate variances, trace transaction sources, and determine root causes of errors. * · Ability to critically evaluate revenue postings, detect patterns in discrepancies, and recommend corrective actions. * · Working knowledge of banking, credit cards, accounts payable, and transaction-based general ledger processes. * · Proficiency with PMS (Property Management Systems) and POS (Point of Sale) systems with ability to drill down into transaction details. * · Advanced skills in Microsoft Excel (pivot tables, VLOOKUPs, complex formulas) and Word preferred. * · Ability to document audit trails and maintain detailed records of adjustments and their justifications. * · Familiarity with fraud detection principles and ability to spot red flags in revenue patterns. Qualifications and Skills * Bachelor's Degree in Accounting preferred. * Accounting and Hotel experience preferred. * Strong organizational skills with attention to detail. * Ability to compile facts and figures. * Ability to operate personal computer and calculator. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $30.00 - $35.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Placed right in the heart of the action the New York Hilton Midtown \(*************************************************************************** looking for its next Front Office Operations Manager\. This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space\. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it's an ideal destination for conferences, conventions, and upscale gatherings in the heart of Manhattan\. Our ideal candidate will have a minimum of 2 years' experience in a Front Office Manager role, thrive in fast\-paced environments, possess excellent communication and multi\-tasking skills, and be available to work a fully flexible schedule\. Candidate must have experience in a hotel of 500 rooms or more\. Open availability is essential, as the position will transition to an overnight role following the training period\. **Shift Pattern:** During the training period, the schedule will follow a daytime shift pattern\. After training, the role will transition to primarily overnight shifts\. Flexibility is essential, including the ability to work weekends and holidays\. **Salary Range:** Range for this position is $75,000 annually and will be aligned with the candidate's experience and qualifications\. **The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: ·Access to pay when you need it through DailyPay ·Medical Insurance Coverage - for you and your family ·Mental health resources including Employee Assistance Program ·Best\-in\-Class Paid Time Off \(PTO\) ·Go Hilton travel program: 100 nights of discounted travel ·Parental leave to support new parents ·Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications\* ·401K plan and company match to help save for your retirement ·Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount ·Career growth and development ·Team Member Resource Groups ·Recognition and rewards programs _\* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._ **What will I be doing?** As Front Office Operations Manager, you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction\. Specifically, you would be responsible for performing the following tasks to the highest standards: ·Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work ·Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue ·Compile and prepare financial reports, including those related to the hotel's rate and availability calendar ·Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement ·Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance ·Attend various operational related meetings to obtain and disseminate pertinent information\. _\#LI\-ZR1_ **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Front Office Operations Manager \- New York Hilton Midtown_ **Location:** _null_ **Requisition ID:** _HOT0C7M1_ **EOE/AA/Disabled/Veterans**

The historic Martinique New York on Broadway, Curio Collection by Hilton is seeking a full-time Front Office Manager to join their guest services team! This 500+ room property is in Manhattan's Koreatown, a five minutes' walk from the Empire State Building, Macy's Herald Square, Madison Square Garden, and Penn Station! This position will be one of multiple front office managers and report to the director of front office operations. They will oversee a union team of 13 guest service agents/7 bellpeople, typically 3-8 team members per shift! The ideal candidate for this position will possess a minimum of 2 years' management experience in either front office or housekeeping with a Local 6 union team. It would be considered an asset for this role to have previous experience with either luxury or lifestyle hotel brands! Shift Pattern: candidates should be available to work both AM, PM and overnight shifts as needed, any day of the week/weekends/holidays as needed Salary Range: $70,000 - $75,000, final offer based on experience The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Access to pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental health resources including Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * Go Hilton travel program: 100 nights of discounted travel * Parental leave to support new parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* * 401K plan and company match to help save for your retirement * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation * Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward * Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly * Ensure compliance with Company standards * Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns * Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue * Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events * Complete audit procedures, as needed * Recruit, interview and train team members #LI-GL1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The New York Hilton Midtown is looking for a temporary Counter Attendant to join our Herb N' Kitchen team! Our concept restaurant features grab-and-go items, seasonal salads, artisanal sandwiches, and brick oven pizzas. Enjoy our barista coffees in the restaurant or on the go. We use local vendors for seasonal menus, including dishes that feature honey from our rooftop hives. It's all about location in NYC, and the New York Hilton Midtown places you right in the heart of the action. With over 1,800 rooms and 150,000 square feet of banquet space, this property offers advancement opportunities, terrific benefits, and a space for you in the city that never sleeps! The ideal candidate will have previous experience in a similar role, hotel-based experience is preferred, and flexibility to work shifts across weekdays, weekends, and holidays. Shift Pattern: Full availability, including nights, weekends, and holidays needed Pay Range: $32.40 - $43.20 / hour What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #1 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package, including: * Access to your pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental Health Resources * Best-in-Class Paid Time Off (PTO) * Go Hilton travel discount program * Supportive parental leave * Matching 401(k) * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As an Herb N' Kitchen Counter Attendant, you would be responsible for greeting and serving guests beverages and/or food. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and respond to guest requests in a timely, friendly, and efficient manner. * Brew, sell, promote, and prepare beverages according to established recipes and standards. * Take guest beverage orders and accurately input orders in the appropriate point-of-sale system. * Maintains the cleanliness of the work area/outlet. * Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change, and processing gift certificates and cards. * Requisition, stock, and rotate products. * Secure and store all beverages, food, and other equipment items. * Deposit cash drops, secure and balance the bank, and sign out/in keys. #LI-LG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

HGV now offers Day One Team Member Benefits!! At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Coordinator in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards. Why Team Members love working for us! Our Team Members are essential to our company's success. Full-time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and great travel benefits. What we are looking for: As a Quality Assurance Specialist, we are looking for a strong minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you! * Solidifies the new owner's sale by total contract review * Reviews paperwork * Ensures accurate signatures, notary and execution of purchase documents * Helps new owner understand the purchase: * While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations * Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners. * Explains and ensures new owner understands the documents * Assists with the administrative duties of the QAM department. * Maintains a high standard of customer service throughout the resort. * Positive service to new owners prior to activation * Positive service to all owners who call after activation * Drives Execution * Ensures new and current owners understand documents and ownership * Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system * Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance) * Assist in training new QAMs * Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks * Review document change bulletins from legal or Club information and ensures the department has the most recent materials * Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services) Pay Range: $75,000 - $82,000 Qualifications Basic Qualifications: * High school Diploma/GED * At least 2 years of hospitality/guest service experience. * Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor * Possess project management and problem solving skills. * Must be computer savvy and have experience using Microsoft Office Suite. * Must possess the ability to acquire your notary license. * Able to work a flexible schedule to include weekends and holidays * Must exude a professional demeanor at all times on duty or on property Preferred Qualifications: * Bachelor's degree in Hospitality Management/Business Administration or related experience preferred * Timeshare/Vacation Ownership experience preferred. * 2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO) * Existing Notary Licensure We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing? As a Sales Leader In-House you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: * Generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. * Promote and support branded Hilton Grand Vacations and Hilton Club culture. * Assist with supervision and lead all aspects of sales line through mentoring, modeling and reinforcing effective sales and customer service practices, behaviors and results. * Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers. Why do Team Members Like Working for us * Excellent earnings package including bonus. * Outstanding health care options (medical, dental, and vision that encourage preventative care). * Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. * Retirement Savings Plan that includes percentage company match. * Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights. * And so much more! * Income Range: $275,000+ Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role effectively, you must possess the following minimum qualifications and experience: * Proven track record of outstanding results in timeshare sales. * Able to work a flexible schedule including nights, weekends and holidays. * High School diploma or equivalent. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * 2+ years' experience mentoring, coaching or supervising team members. * 2+ years' of proven in house sales experience within timeshare sales. * Prior experience closing sales or sales management experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Pay Range\: The hourly rate is $28.59 per hour and is based on applicable and specialized experience and location. #LI-JS3 The stunning Forbes 4-Star Conrad New York is looking for a Hospitality Coordinator to join the Atrio Team ! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining. Classification\: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Want to learn more? Hotel Website, Instagram, Facebook, Youtube What will I be doing? As a Hospitality Coordinator, you would be responsible for coordinating and implementing department activities and projects. Provide clerical support and assistance to department and management. Respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu and restaurant promotions and specials Take guest beverage and/or food orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Replenish beverages and ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times EOE/AA/Disabled/Veterans

The New York Hilton Midtown is looking for an overnight Utility Steward to join our team! It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets, and travel in and around the city. The ideal candidate for this role will have overnight availability, and previous experience as a utility steward at a similar-sized property. Shift Pattern: Overnight shift Pay Range: $29.90 - $39.87 / hour What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #1 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: * Access to your pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental Health Resources * Best-in-Class Paid Time Off (PTO) * Go Hilton travel discount program * Supportive parental leave * Matching 401(k) * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware. Specifically, you will be responsible for performing the following tasks to the highest standards: * Wash dishes and operate the dishwasher to clean all chinaware, silverware, and cooking utensils. * Scrub pots and pans. * Burnish, de-tarnish and polish silver. * Stock and maintain supplies and equipment. * Perform cleaning duties including, but not limited to, mopping, and removing trash. * Transport and store clean serviceware. * Train other stewards, as needed. * Prepare and place clean service ware for events and functions. #LI-LG1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Mandarin Oriental New York is looking for a Substitute Overnight Bell Person to join our Guest Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. About the job Based at the Mandarin Oriental New York within the Guest Service Department in New York the Substitute Overnight Bell Person is responsible for the overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivering and storing of guests luggage, communication of information and guest requests and familiar with and able to demonstrate the guest room technology. The Substitute Overnight Bell Person reports to the Director and Assistant Director of Front Office Operations. As Substitute Overnight Bell Person, you will be responsible for the following duties: * Initiate contact with guests entering the hotel * Approach guests needing assistance * Deliver luggage to the guest room within 15 minutes * Be familiar with the entire room product including IT&T equipment * Be familiar with all hotel services including spa and dining * Deliver messages, packages and facsimiles within 15 minutes of receipt * Actively listen and communicate specific guest requests accurately to the Concierge, Reception and PBX colleagues to ensure complete follow up * Deliver newspapers to all guest rooms prior to 6 AM * Remove luggage from guest rooms upon check out * Other duties as deemed appropriate by the Director of Front Office and Front Office Manager * Ability to understand guest inquiries and provide responses. * Ability to focus attention on guest needs, remaining calm and courteous. * Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone. * Ability to think clearly, quickly, maintains concentration and makes concise decisions. * Ability to focus attention on details. * Ability to maintain confidentiality of all guest information and pertinent hotel data. * Ability to ensure security of guestroom access. * Ability to perform job functions with minimal supervision. * Ability to work cohesively with other departments and o-workers as part of a team. * Ability to be flexible as the job changes. * Ability to analyze and resolve problems exercising good judgement. * Ability to work flexible hours, including weekends, holidays and evenings if necessary. * Must have a professional image and personality exuding confidence and leadership skills. * Be an ambassador to The Mandarin Oriental Hotel Company at all times, in and outside of one's workplace. * Ability to be a clear thinker in pressure situations and exercise good judgements. * Ability to work well under pressure of check-in/check-out of 200 guests and in coordinating all departmental functions. * Ability to focus attention on guests' needs. * Ability to exert physical effort in placing, removing and transporting guest luggage. * Ability to remain stationary at assigned post for extended periods of time. * Maintain complete knowledge of: * All hotel features/services, hours of operations * All hotel restaurant food concepts, menu price range, dress code and ambiance * All hotel room types, numbers/names, layout appointments, amenities and locations. * All hotel room rates, special packages and promotions. * Daily expected arrivals/departures * Scheduled daily group activities, names and locations of meeting/banquet rooms. Local events, attractions, holiday schedules * Maintain complete knowledge and comply with all hotel a departmental policies and procedures. * Obtain department keys and radio; ensure security of such. * Access all functions of computer systems in accordance with departmental specifications. * Set up workstations with necessary supplies; maintain cleanliness through shift. * Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. * Document guest requests for Bell Person assistance. * Accommodate all guest requests in an accurate and efficient manner. * Assist with group luggage requirements. * Maintain cleanliness and working condition of departmental equipment/supplies. * Maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas. * Ensure that all pertinent information is documented in the logbook daily. * Transport guest luggage from the point of arrival at the hotel to their assigned room. * Transport guest luggage form current room to reassigned room for room changes. * Transport guest luggage from their room to the point of departure from the hotel. * Correctly tag, store and retrieve luggage from luggage storage. * Identify and explain hotel facilities and features to guests and conduct hotel tours when needed. * Place guest luggage inside room & offer guest assistance with anything they might need. * Deliver/ offer to deliver Ice to all guests upon check-in. * Offer Pressing, Laundry/Valet and Shoeshine services. * Offer packing/unpacking service to Club guest. * Remain in assigned postposition, maintaining correct stance. * Deliver items to guestrooms promptly to include: * Messages * Mail & Faxes * Packages * Flowers * Sundry items requested by guests * Gift items & Amenities * Deliver Newspapers to all guestrooms. * Polish brass luggage carts and maintain cleanliness of carts. * Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. * Assist guests in locating and retrieving lost luggage. * Collect and record guest preferences. * Practice Lateral Service and Teamwork * Complete any task(s) assigned by Leaders * Successful completion of the training process. * Provide guestroom and hotel tours. * Assist Door Person with unloading and loading of vehicles. * Assist Concierge staff with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested. * Answer department telephone within 3 rings, using correct salutations and telephone etiquette. NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice. As Substitute Overnight Bell Person, we expect from you: * 2 years New York hotel Bell Person experience * Able to communicate written and spoken English * Excellent overall communication skills * Able to multi-task * The ability to work well in a team environment * Able to lift up to 50 lbs on a regular basis * Able to lift up to 100 lbs on an occasional basis * Able to stand for extended periods of time Our commitment to you * Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Pay and Benefits: * Pay $18.27 to $24.36 hourly- commensurate with experience * A competitive benefits package It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture. We're Fans. Are you?

Directly responsible for completing the process of booking eligible tours on the phone and face to face and the sale of mini-vacation packages to HGV resorts, which will produce potential revenue. The Marketing Executive responds to guest requests in a timely manner and represents HGV in a professional manner in all hotel properties where this program is operating. * Competitive benefits and diverse culture, our teams continue to lead our industry. * Potential income of $80,000 or higher - based on performance! * New Hires are eligible for Health Benefits DAY 1 of employment! * Working in Marketing includes phenomenal perks like team member travel. POSITION SUMMARY: As a Marketing Executive you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: * Call owners and guest before they arrive to the resort to offer concierge services and invite them to go on a sale presentation. * Responsible for personal performance metrics on the phone. * Meet or go above and beyond for marketing metrics. * Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour. Executes Strategy * Champion Hilton quality customer care service throughout all Marketing channels. * Secure future business through vacation package sales. * Distribute only HGV authorized information, collateral, and materials. * Maintain location operating standards. * Follow gifting procedures. SUPPORT GUEST AND CONCIERGE SERVICE DRIVES EXECUTION * Assist with tour or marketing related issues. * Confirm appointments with guests to ensure tour reservations and improve show rate, Aim for Results * Responsible for ensuring all marketing initiatives are being delivered. * Build and develop a motivated team environment out in the field. * Will need to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs. * Carries out all reasonable requests by management. * Requires Intermediate Microsoft Office & Operating system knowledge Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are the team Members. To fulfill this role efficiently, you possess the following minimum qualifications and experience: * Engaging personality, positive demeanor, and eager ability to work in fast pace environment. * Excellent communication required. * Available to work flexible work schedules as needed to complete projects * Desire to prioritize multiple priorities and duties. * Requires alertness and attention to detail in projects. * Intermediate computer proficiency with the ability to learn. * Comfortable cold calling and working independently.

The stunning Forbes 4\-Star _Conrad New York_ is looking for a Temporary **Busperson** to join the _Food and Beverage Team_ \! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets\. _This includes a 3\-meal restaurant, rooftop bar, and in\-room dining\._ **Want to learn more?** Hotel Website \(********************************************* \(*********************************************** Facebook, Youtube \(***************************************************** + **Classification: ** Temporary + **Shift:** Various - must be availabletoweekdays, weekends, and holidays\. + **Pay Rate: ** The pay rate for this role is $21\.74 per hour and is based on applicable and specialized experience and location\. + **Union Position:** This position is part of the Local 6 Union which requires complete open availability\. Weare not able toaccommodate schedulerestrictionsand full\-time hours arenotguaranteed\. Hours andscheduleare based on seniority and business needs and may be minimal at times until seniority is established\. You must be comfortable with a schedule and hours that may vary from week to week\. **What will I be doing?** As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc\. + Ensure tableware is in good and working condition and report any defects for repair + Stock, maintain and clean designated food station\(s\) + Assist food server\(s\) with table service, including, but not limited to, serving beverages, breads, etc\. + Retrieve and transport dirty tableware to dishwashing area + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **The Benefits** - Hilton is proud to support the mental and physical well\-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Access to pay when you need it through DailyPay + Medical Insurance Coverage - for you and your family + Mental health resources including Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel program: 100 nights of discounted travel + Career growth and development + Team Member Resource Groups + Recognition and rewards programs _\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._ \#LI\-JS3 **Job:** _Bars and Restaurants_ **Title:** _Busperson \(Temporary\) \- Conrad New York Downtown_ **Location:** _null_ **Requisition ID:** _HOT0C6JO_ **EOE/AA/Disabled/Veterans**

After undergoing a transformative restoration,Waldorf Astoria New York \(**************************************************************************** set to reignite its magnetic allure\.Waldorf Astoria New York \(**************************************************************************** seeking a **Director of Purchasing** to unveil a new era of luxury which embodies the spirit of New York City\. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership\. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations\. **What will I be doing?** You will be responsible for performing the following tasks to the highest standards: + Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased, using company nominated suppliers where applicable\. + Ensure locally nominated supplier information is kept current and adhered to\. + Accurately manage the database of active local contracts with suppliers + Adhere to quality procedures & standards ensuring that all Hilton policies are upheld\. + Work with Finance to draft the annual budget for the Department\. + Ensure that department Team Members are informed and coached to Hilton standards\. + Ensure an accurate, comprehensive system for allocating and reconciling purchase orders\. + Manage relationships with hotel suppliers and report on their performance\. + Manage employee relations, recruiting, training and coaching Team Members as required\. + Lead the operation of the storerooms while upholding company health and safety, quality assurance and control procedures\. + Compile accurate stock records, maintain proper records of requisition and replenishment transactions\. + Prepare month end and ad hoc reports in an accurate and timely manner\. + Execute tasks/requests as instructed by the Hotel Manager\. + Maintain, monitor, and execute requisitions in the Beverage Storeroom\. _The annual salary range for this role is $90,000\- $110,000 and is based on applicable and specialized experience\._ **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **The Benefits** - Hilton is proud to have an award\-winning workplace culture ranking\#1 Best Company To Work For in the World \(*********************************************************************************************** support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including: + Medical Insurance Coverage - _ for you and your family _ + Mental health resources including Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel program: 110 nights of discounted travel + Parental leave to support new parents + 401K plan and company match to help save for your retirement + Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount + Debt\-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* + Career growth and development + Recognition and rewards programs **Job:** _Supply Management, Procurement, Purchasing, and Receiving_ **Title:** _Director of Purchasing \- Waldorf Astoria New York_ **Location:** _null_ **Requisition ID:** _HOT0C912_ **EOE/AA/Disabled/Veterans**

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Park Lane New York, situated on Billionaires' Row - home to the world's most coveted addresses on Central Park South - has been completely reimagined as a departure from its neighbors and serves as a unique and inclusive retreat within walking distance of the city's cultural hubs including Lincoln Center, Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610 rooms - nearly half of which provide sweeping park-facing views - and 11,000 square feet of reimagined indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel's second floor, and CentralPark South's only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Margaritaville Resort Time Square New York City, NY Overview The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Maintain and control all housekeeping equipment. Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Conduct monthly guest supplies and cleaning supplies inventories. Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Manage vendor contracts (i.e. dry cleaners, window washers, etc.). Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Inspect all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Conduct monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security by correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Qualifications At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. Supervisory experience required. Must be profecient with MS Word and MS Excel. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Opportunity: Revenue Manager Maximize room revenue and yield penetration through proper management of room inventories and using analytics and technical knowledge of hotel reservations and front office systems. Potential Career Path Area Director - Regional Director - VP Revenue Management Essential Job Functions * Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. * Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies. * Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. * Measure and analyze booking trends, pickup, no shows, and sources of business. * Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results. * Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management. * Communicate with hotel functional leaders to establish a collaborative approach to revenue management. * Establish and maintain meaningful external and internal relationships * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits. * Perform other duties as requested by management. Position Requirements * College Degree in related discipline and/or prior revenue management experience. Work Environment and Context * Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

About Us Sophisticated design, luxurious amenities, bright lights and breathtaking views are just some descriptions of our hotel. Who wouldn't want to be part of it? Immerse yourself in Times Square, heart of New York City. Here at the Renaissance TSQ, we are like a big work family embracing each other and valuing our diversity. Come join the team to enjoy the grand options offered such as traveling perks, health benefits packages and prosperous retirement plans along with so much more! Let's discuss how to make you part of our team! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Renaissance Times Square is searching for a talented and driven Executive Sous Chef to join the exclusive Bowtie Bar and Market. Located at the epicenter of New York City, this reimagined food and beverage experience is one of the most anticipated launches in Times Square-so new, the name hasn't even been announced. As Executive Sous Chef, you'll play a vital role in supporting the Director of Restaurants and Bars in the daily operations of all culinary outlets. You'll help lead kitchen operations with precision and creativity, ensuring a consistently high-quality dining experience across breakfast, lunch, dinner, and grab n' go service. This is an exciting opportunity for a passionate culinary professional who thrives in fast-paced environments and is eager to help shape a new chapter in New York hospitality. The compensation for this position ranges from $85,000-$95,000 annually based on experience. Essential Duties and Responsibilities * Manage the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service to ensure a quality, consistent product is produced which conforms to all HEI Franchise standards. * Manage Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe work environment; interview, hire, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews, provide open communication vehicles, recommend discipline and termination, as appropriate. * Schedule and manage the maintenance/sanitation of the kitchen, equipment, and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. * Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met/exceeded while quality is maintained/improved. * Promote the Accident Prevention Program to minimize liabilities and related expenses. * Manage shipping and receiving for all food products. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Two+ years of post high school education, culinary education is desirable. * Five+ years of employment in a related position. * Hotel experience preferred. * Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Leadership skills to motivate and develop staff and to ensure accomplishment of goals. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $85,000.00 - $95,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City; home to residents and many businesses. Hop on the Hudson Bergen Light Rail located 1 block away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a huge selection of food court attractions. Come and be part of our team, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves. With HEI Loves we offer amazing benefits to our team and they get better and better each year. HEI appreciates and supports our individuality and once you join our team; you become apart of our family and we become apart of yours. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. Essential Duties and Responsibilities * Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up. Record department administration phone calls and inform Controller of any potential concern. * Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollectible accounts. * Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.). Maintain accurate and legible logs for all credit cards. * Set up new accounts in accordance with established credit policy. * Assist in reconciling open account status items. * Input General Cashier Summary and maintain binder. * File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment. Record General Ledger and City Ledger reconciliations. * Verify that purchasing procedures are followed, i.e.: purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid. Maintain an accurate, up to date Purchase Order Log. * Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis. * Process all approved invoices for payment, ensure all appropriate signatures and back-up attached. * Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken. * Handle all vendor inquiries and reconcile vendor statements. * Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner. * Interface checks and submit a log of all manual checks to the Controller. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Bachelor's Degree in Accounting preferred. * Accounting and Hotel experience preferred. * Strong organizational skills with attention to detail. * Ability to compile facts and figures. * Ability to operate personal computer and calculator. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $25.00 - $27.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City; home to residents and many businesses. Hop on the Hudson Bergen Light Rail located 1 block away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a huge selection of food court attractions. Come and be part of our team, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves. With HEI Loves we offer amazing benefits to our team and they get better and better each year. HEI appreciates and supports our individuality and once you join our team; you become apart of our family and we become apart of yours. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. Essential Duties and Responsibilities * Communicate with supervisor throughout shift to be aware of the work. * Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms. * Supply and replenish meeting rooms with clean glasses and fresh water. * Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. * Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). * Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room with or without reasonable accommodation. * This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down with or without reasonable accommodation. * Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. with or without reasonable accommodation. * Ability to stand for long periods of time with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $22.59 - $22.53 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City; home to residents and many businesses. Hop on the Hudson Bergen Light Rail located 1 block away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a huge selection of food court attractions. Come and be part of our team, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves. With HEI Loves we offer amazing benefits to our team and they get better and better each year. HEI appreciates and supports our individuality and once you join our team; you become apart of our family and we become apart of yours. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Essential Duties and Responsibilities * Check station before, during and after shift for proper set-up and cleanliness. * Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. * Record the details of the order from the guests, repeating the order to the guest to check for accuracy. * Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. * When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Replenish beverages as necessary and check with guests for overall satisfaction. * Market and serve upon request any dessert items or specialty coffees. * Operate the Point of Sale procedures to pre-check order and close out the check. * Present the check to guest promptly. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Maintain a professional appearance and manner at all times. * Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. * Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. * Knowledge of the appropriate table settings, service ware and menu items. * Ability to remember, recite and promote the variety of menu items. * Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. * Ability to operate beverage and toast equipment with or without reasonable accommodation. * Ability to establish and maintain effective working relationships with associates, customers, and patrons. * Ability to operate a keyboard and learn Point of Sale procedures. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Compensation Salary Range: $9.95 - $11.05 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.