HEI Hotels & Resorts jobs in Norwalk, CT - 42 jobs

About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. Job Responsibilities: * Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). • Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. * Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. * Facilitate Daily and Weekly Sales and Revenue Strategy meetings * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department * Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels * Maintain historical statistical data from all distribution channels, in all market segments * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications: * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. * Two years revenue management experience required. * In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. * Strong analytical skills. * Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $125,000.00 - $135,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus Greet guests upon interaction with a warm and friendly greeting. Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. Change bed linens and replace towels and other amenities. Clean and polish furniture and fixtures; dust furniture, walls or equipment. Notify managers concerning the need for repairs in guest rooms. Process guest items left in rooms according to lost and found policy. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform house person and lobby attendant duties when short staffed or during peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma preferred. Previous housekeeping experience required or equivalent training. Understand and communicate in English. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, and weekends. Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Located in the Westchester Corporate Park and situated right off Interstate-287, the HYATT house White Plains hotel offers travelers access to popular local destinations that include Westchester Mall, Rye Playland and is only mere minutes from New York City. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunties at this location, click here.

Main Responsibilities of a Waiter/Waitress: Taking orders and delivering food and beverages. Helping guests with menu recommendations. Providing exceptional customer experience. Waiter/Waitress Job Description: Our restaurant is looking for a waiter/waitress with remarkable hard skills and engaging people skills. The right person for this job should be able to multitask food and beverage orders and deliveries, but not only that. Our restaurant prides itself in providing excellent service, which is why we are looking for a waiter/waitress who will treat our guests with attentiveness, patience, and a positive attitude. The responsibilities of a waiter/waitress in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables. All our waiters/waitresses are also responsible for handling cash and credit card transactions. To help our restaurant provide a pleasurable dining experience, a good waiter/waitress should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player. Responsibilities of a Waiter/Waitress: Greeting, seating, and escorting guests. Providing menu recommendations and additional information. Upselling additional products when appropriate. Checking ID's to prevent minors from ordering alcoholic beverages. Taking orders using software, order slips, or by memorization. Communicating order details to the kitchen staff. Delivering food and beverages in a timely fashion. Delivering checks and collecting bill payments. Cleaning and maintaining the appearance of tables and tableware. Providing exceptional customer experience. Waiter/Waitress Job Requirements: Must have prior experience as a waiter/waitress. Must showcase teamwork and communication skills. Must be able to handle money transactions responsibly. Must be able to multitask and act quickly. Must be flexible and ready to work in shifts. Must carry at least a high school diploma. Work schedule 8 hour shift Weekend availability Monday to Friday Supplemental pay Tips Benefits Flexible schedule Paid time off

We are hiring Laundry Attendants! Our "Heart of the House" associates keep our guests coming back! As a Laundry Attendant, you are a key contributor to keeping our hotel clean, fresh, and sparkling every day. Responsibilities: * Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. * Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. * Inspect cleanliness of articles removed from washers, dryers, or dry cleaning machines and place them in clean linen carts. * Set dryers to designated times and temperatures based on fabrics contained in each load. * Remove lint and debris from dryer screens, dry cleaning filters, and drain traps after each load. * Fold cleaned articles into designated sizes, either by hand or using folding machines. * Maintain accurate records of items laundered. Qualifications: * Prior laundry or housekeeping experience preferred. * Strong attention to detail and commitment to cleanliness standards. * Ability to work independently and as part of a team. * Physical ability to operate laundry equipment and lift/carry supplies. * Flexibility to work varied shifts, including weekends and holidays. * Dedication to guest service and maintaining a welcoming environment. Benefits (Full-Time Associates Only): * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: "We Are Concord!" We support diversity and inclusion through our mission to be a Great Place to Work for All.

We are looking for a Hotel Engineering/Maintenance Manager to take care of our hotel's infrastructure (e.g. buildings, electricity, plumbing, etc.). You will manage maintenance personnel and plan various renovation and repair projects. In this role, you should be organized and proactive. Familiarity with electrical, plumbing and HVAC systems is essential. If you're also committed to meeting health and safety standards, we'd like to meet you. Your goal will be to ensure our hotel premises are safe and functional for guests and employees alike, while upholding brand standards. Responsibilities: Responsible for the inspection, repairs, and maintenance of a variety of hotel systems and equipment Be able to work on a team or alone and observe all health and safety guidelines Maintain the building, guest rooms, and common areas in the best possible condition Organize repair projects in a manner that does not disturb guests Plan and oversee renovations and construction Act fast to resolve emergency issues (e.g. power outages) Recognize, report, and correct potential safety hazards (broken doors or railings, fire hazards, etc.) and notify supervisors of any damages, deficits, and disturbances Complete basic plumbing, electrical, HVAC, carpet and tile floor maintenance and repairs Complete painting, minor roof repairs, and other exterior projects Complete exercise room and equipment repairs, if necessary Ongoing involvement in preventative maintenance programs Work with General Manager and Housekeeping Director to identify and accomplish all technical and skilled related projects Manage relationships with contractors and service providers Maintain budgets, expenses and activity logs When required, report to Hotel in inclement weather conditions for maintenance of Hotel's exterior (snow shoveling, ice melting, etc.) While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds May require flexible scheduling availability, as based on guest occupancy, season, staffing and other factors Benefits Paid time off Health insurance Employee discount Paid training

Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats. Carry food, dishes, trays, or silverware from pantry to serving counters. Set up attractive food displays and maintain cleanliness to ensure food safety. Maintain proper set-up of dining room and wipe tables or seats with dampened cloths. Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. Clean up spilled food or drink or broken dishes and remove trash. Maintain adequate supplies of items such as clean glassware, dishes, or trays. Fill beverage and ice dispensers. Stock cabinets or serving areas with condiments and refill condiment containers. Locate and provide items requested by guests. Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits and use required safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Position Requirements High School diploma or equivalent preferred. Food sanitation certification a plus and required within 90 days of employment. Previous food and beverage experience preferred or equivalent training. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Analyst, Investments will receive extensive on-the-job training and work as integral part of the Investment/Business Development team in the areas of hotel acquisitions, disposition process, and 3rd party business development. The Junior Analyst, Investments will participate in portfolio management matters that include: monitoring and evaluating investment performance, liaising with professional advisors, interacting with Principals, and participating in strategy meetings. Occasional travel is limited throughout the US ( Job Responsibilities: * Supports market due diligence and underwriting program for potential acquisitions and 3rd party management opportunities; conducts, analyzes and summarizes research of market related to demand drivers, transactional trends, and target asset competitive set. * Drafts internal/external communications, memos and presentations with high levels of professional institutional quality as directed. * Assists in updating and building advanced Excel models and reports that evaluate investment opportunity, fundamental economic/industry outlook, and currently owned/operated assets. * Performs ad-hoc requests for investment community, industry and portfolio-related data and research * Maintains a level of knowledge of current portfolio operating performance and resourcefully incorporates it into the underwriting process to enhance accuracy. * Conducts ongoing research of the hotel industry to detect market trends and related information for analysis in defining investment strategies. Draws conclusions and makes recommendations based upon analysis. * Responsible for assembly and documentation of exhibits and supporting materials for transactional documents. * Assists with maintaining and organizing various databases and resources pivotal to the Investment group. * Drafts all initial inputs in the investment analysis and business plan for review and approval. * Participates in discussions in strategic meetings to discuss investment initiatives and pipeline. * Performs any other job related duties as assigned. Qualifications: * Bachelor's Degree required, ideally with a focus on hospitality real estate. * 1 year of experience in investment, financial banking or real estate. * Proven outstanding work and/or academic track record with a demonstrated history of achievement. * Some exposure to hospitality real estate investment, consulting experience in development, feasibility, hospitality operations, or similar roles (prior job or internships) is preferred. * Proven quantitative skills (e.g., economics, mathematics, etc.) with strong problem solving skills with demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement * Knowledge of hotel operating metrics and performance capabilities. * Knowledge of major markets and ability to study then diagnose current supply/demand situation in these markets. * Proven ability to participate as a team player with other department members and key executives. * Proven ability to provide constructive feedback to all key contacts within the department. * Occasional travel is limited throughout the US ( Compensation Salary Range: $85,000.00 - $100,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Opportunity: Sales Coordinator Performs administrative functions in support of property sales leaders. Your Growth Path Sales Manager or Front Office Manager - Director of Sales or General Manager Your Focus Promptly answer telephone calls and communicate relevant account information to managers and departments. Type and process correspondence, proposals and contracts. Distribute memos, contracts, resumes, room requests and amenities to relevant departments. Politely and professionally converse with clients and respond to all inquiries. File and organize copies of contracts and correspondence ensuring records are up to date. Reserve and confirm rooms, meeting space, and banquet space when necessary. Follow sustainability guidelines and practices related to HHM's EarthView program. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous hotel or sales experience preferred, but not required. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include occasionally working on holidays, weekends. Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate the keyboard. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied. Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests, like in-room dining Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures Appraise team's performance and produce regular reports Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience Examine daily duties, assign tasks and check on progress Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clients Skills Proven work experience as a Front Desk Agent Understanding of all hotel management best practices and relevant laws Hands-on experience with Hotel Management software (PMS) Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate a team into high performance Ability to work flexible hours Strong sense of responsibility and a professional presentation Job Type: Full-time Benefits: Employee discount Flexible schedule Paid time off Referral program Schedule: 8 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel experience: 1 year (Preferred) Work schedule 10 hour shift 8 hour shift

We are looking for an experienced and qualified Executive Sous Chef to organize the kitchen's activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the guests' tables ensuring high quality and presentation. Seeking skilled leader in busy and multifaceted hotel kitchen. Responsibilities Control and direct the food preparation process and any other relative activities Construct menus with new or existing culinary creations ensuring the variety and quality of the servings Approve and “polish” dishes before they reach the customer Plan orders of equipment or ingredients according to identified shortages Arrange for repairs when necessary Remedy any problems or defects Be fully in charge of hiring, managing and training kitchen staff Oversee the work of subordinates Estimate staff's workload and compensations Maintain records of payroll and attendance Comply with nutrition and sanitation regulations and safety standards Foster a climate of cooperation and respect between co-workers Skills Proven experience as executive sous chef Exceptional proven ability of kitchen management Ability in dividing responsibilities and monitoring progress Outstanding communication and leadership skills Up-to-date with culinary trends and optimized kitchen processes Good understanding of useful computer programs (MS Office, restaurant management software, POS) Credentials in health and safety training Degree in Culinary science or related certificate Benefits Paid time off Dental insurance Employee discount Paid training Health insurance

About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Director of Implementation & Delivery is responsible for driving the execution of high-impact initiatives across hospitality operations and technology. This role ensures the successful delivery of strategic initiatives, ranging from operational efficiencies, AI-driven innovation, automation, and core business platforms by meeting timelines, maintaining scope, and delivering measurable business value. Acting as the bridge between operations, technology, and leadership, the Director leads cross-functional execution, aligns stakeholders, and fosters a culture of accountability and delivery excellence. Leadership and Strategy Translate strategic priorities into actionable projects and delivery roadmaps. Coordinate initiatives across departments and disciplines to ensure unified execution. Program and Delivery Oversight Lead the planning, coordination, and execution of complex, multi-property projects spanning hospitality systems, guest-experience platforms, enterprise and internal applications. Oversee the full delivery lifecycle including intake, scoping, scheduling, resourcing, testing, and deployment. Implement PMO best practices across the organization, balancing structure with flexibility. Cross-Functional Collaboration Facilitate alignment between corporate teams, hotel operations, and technology partners to ensure initiatives meet operational needs. Manage vendor relationships and hold external partners accountable for delivery and performance. Promote open communication and transparent reporting across all stakeholder levels. Change Management and Transformation Lead organizational change efforts related to new systems, processes, and digital tools. Support training, adoption, and process standardization to ensure smooth transitions Identify opportunities to drive improvement through technology and process innovation. Qualifications and Skills Education and Experience Bachelor's degree in Business, Information Systems, or a related field or experience. Seven or more years of experience leading cross-functional projects or programs, ideally within hospitality, travel, or enterprise technology. Knowledge, Skills and Abilities Proven ability to manage diverse stakeholder groups while balancing technical detail with executive-level communication. Experience working with various systems and solutions, with proficiency in platforms like PMS, POS, CRM, ERP (Oracle or Workday), or guest-engagement technologies considered a strong advantage. Exceptional organizational, communication, and leadership skills Compensation Salary Range: $130,000.00 - $140,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Hampton Inn Islandia 1600 Veterans Mem HwyIslandia, NY 11749 Overview The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

Opportunity: Engineer Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner. Your Growth Path Engineering Supervisor - Chief Engineer - Area Chief Engineer Your Focus Conduct room inspections and identify repair needs. Install or repair sheetrock and other wall coverings. Paint designated areas and items. Install and replace basic electrical fixtures, replace light switches, receptacles, light bulbs and fixtures. Repair furniture. Install, replace and program televisions. Perform minor plumbing functions. Replace and repair heating and cooling pumps as well as preventative maintenance on units. Trace and repair all types of water lines. Troubleshoot and repair kitchen equipment. Maintain repair and preventive maintenance records. Perform and maintain work to local, state and Federal codes. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Work as a bell attendant in the event of staffing shortages or during peak check in/out periods. Follow Service Recovery Guidelines. Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma and Trade school course work in related field preferred. Previous engineer/maintenance experience or equivalent training required. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Opportunity: Bartender Serve beverages and/or food in a friendly, courteous and timely manner, achieving a high level of guest satisfaction. Your Growth Path Beverage Manager/Restaurant Supervisor - Restaurant Manager - Food & Beverage Manager Your Focus Maintain clean and organize bar areas. Slice and pit fruit for garnishing drinks. Check identification of customers to verify age requirements for purchase of alcohol. Prepare and serve drink and/or food orders. If applicable, take orders, and serve and clear food and beverage to guests seated at tables in bar and lounge areas. Issue guest check and complete payment process. Follow standards for identifying and managing intoxicated guests. Complete beverage requisitions to maintain par levels as needed. Complete required side work prior to shift end. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Assist with taking beverage inventory. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High school diploma preferred. TIPS certified a plus. Previous bartending/mixologist experience required or equivalent training. Food Sanitation certificate a plus, required within 90 days of employment. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Context Work schedule varies and may include working on holidays, weekends and different shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching with arms. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us Located in the Westchester Corporate Park and situated right off Interstate-287, the HYATT house White Plains hotel offers travelers access to popular local destinations that include Westchester Mall, Rye Playland and is only mere minutes from New York City. HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunties at this location, click here.

About Us An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and be inspired when you enjoy all the benefits of a home away from home. Our local associates benefits including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Create the desired conference and meet clients' needs through active communication, planning, and team leadership. Essential Duties and Responsibilities * An understanding of both monthly forecasting and the annual budget process. * Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. * Optimize room rental charges. * Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships. * Actively participate in industry related organizations (NACE, MPI). * Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. * Comfortable with hotel site inspections and client presentations. * Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. * Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. * Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. * Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. * Excellent knowledge of computers, specifically Delphi, Word, and Excel. * Monitor group room blocks and pick up, generate detailed resumes for the operating departments. * Ability to work with outside vendors to ensure client satisfaction for all events/groups. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Prior experience in the field of hospitality with specific experience in catering sales is essential. * Minimum of one year within the Hospitality Industry required. * Must have experience at a similar size and quality hotel. * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. * Knowledge of sales skills, revenue management, training, and motivation of peers. * Knowledge of hotel features, benefits, and competing hotels within the market. * Ability to execute appropriate action plans. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $60,000.00 - $70,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We are hiring a Houseperson to assist in our Housekeeping Department! As a Houseperson at Concord Hospitality, you will play a key role in maintaining the cleanliness and order of our hotel's public spaces while supporting the housekeeping team with essential tasks. Your attentiveness, reliability, and guest-focused approach will help ensure a welcoming environment for all. Responsibilities: * Make rounds through the halls each shift to ensure public areas are clean and tidy, removing or replacing anything out of order. * Coordinate with housekeeping staff to assist with heavy lifting and priority requests. * Report missing or found articles and any signs of damage or needed repair. * Provide attentive service to guests, answering questions and securing additional help when needed. Qualifications: * Prior housekeeping or hospitality experience preferred. * Strong attention to detail and organizational skills. * Ability to work independently and as part of a team. * Physical ability to perform cleaning tasks and assist with lifting or moving supplies. * Flexibility to work varied shifts, including weekends and holidays. * Commitment to safety, sanitation, and guest service standards. Benefits (Full-Time Associates Only): * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: "We Are Concord!" We support diversity and inclusion through our mission to be a Great Place to Work for All.

Ensure all health and safety standards (county, state, and federal) and are met by all kitchen staff members throughout one's shift. Ensure that food is being handled, prepped and plated in a safe and consistent manner. Assist with keeping an overall inventory of all food items that is utilized by the kitchen staff. Prevent the kitchen from running out of needed and mandated food items, specifically breakfast menu, dinner menu and banquet items. Establish and maintain safe food storage throughout the kitchen and supply closets, rooms, shelves, etc. Check and validate any and all food deliveries or supplies that come in for the kitchen during designated shifts. Report any discrepancies. Ensure that deliveries are put away in their appropriate place of storage in appropriate time frames. Label any and all open and prepared food items while placing them in appropriate storage wraps and containers. Job Type: Full-time Benefits: Employee discount Health insurance Paid time off Paid training Referral program Experience level: 1 year Restaurant type: Casual dining restaurant Shift: 8 hour shift Evening shift Weekly day range: Monday to Friday Weekend availability Ability to commute/relocate: Roslyn, NY: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Preferred) Experience: Cooking: 1 year (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person Work schedule Weekend availability Night shift Holidays Other

About Us An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and be inspired when you enjoy all the benefits of a home away from home. Our local associates benefits including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts. Essential Duties and Responsibilities Solicit new and existing accounts to meet/exceed business travel revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. Attend trade shows, community events and industry meetings. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 3+ years of past sales experience preferred. Hotel experience preferred. Advanced knowledge of market trends, competition and key customers of the hotel. Must have experience in business travel at a similar size and quality hotel. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $70,000.00 - $80,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Opportunity: Maintenance Technician Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner. Your Growth Path Engineer - Engineering Supervisor - Chief Engineer Your Focus Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper. Install or repair sheetrock and other wall coverings. Paint designated areas and items. Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures. Perform minor plumbing functions. Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow Service Recovery Guidelines. Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills High School diploma and Trade school course work in related field preferred. Previous maintenance experience or equivalent training required. Work Context Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.