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Helios jobs - 75 jobs

  • Regional Sales Director

    Helios Consulting 3.8company rating

    Remote Helios Consulting job

    Why This Role Matters: At Helios, we haven't built our client base by chasing logos - we've earned it by delivering real outcomes. Our portfolio includes some of the most respected organizations in the world, and many came to us the same way: through the endorsement of others we've already helped succeed. Now, we're ready to grow that impact - and we need a hands-on, high-output sales leader to make it happen. As Regional Sales Director, your role is clear: find the right opportunities, shape the conversation, and close the deals that move the business forward. This is not a management layer or an overlay role. This is a builder position - outbound-focused, execution-driven, and fully accountable for generating and converting net-new revenue. You'll be out in the market - actively prospecting, listening deeply, and connecting clients' challenges to the solutions Helios delivers best: transformative Workday deployments, strategic post-production support through Optimize+, extended workforce modernization with VNDLY, and scalable talent capability through our Horizons program. We've proven what we're capable of. The delivery engine is strong. Our client references are real, and our outcomes speak for themselves. What we need now is someone who thrives on creating momentum - not waiting for leads, but building a pipeline, earning trust, and closing business with confidence and integrity. You know how Workday customers buy. You understand their pain points. And you're ready to show them why Helios is the partner they've been looking for. What You'll Do: Own and drive net new revenue in your territory, with a laser focus on building pipeline and closing new Workday consulting services deals Cultivate trusted relationships with Workday customers, prospects, and field teams to position Helios as the partner of choice Develop account strategies and opportunity plans that align with Helios' strengths and customer needs Proactively manage the entire sales lifecycle-from initial outreach through proposal development and contract execution Collaborate closely with delivery leaders to ensure proposed solutions are viable, compelling, and executable Work cross-functionally with the CRO, Director of Growth, Partner Marketing, Revenue Operations Analyst, Workday Architects, and Consulting Leaders to identify high-potential customers, shape winning opportunities, and deliver exceptional client outcomes Represent Helios at Workday events, customer briefings, and executive meetings-both virtual and in-person Track progress, forecast accurately, and provide timely updates to leadership using CRM and sales reporting tools Be a voice of the customer-bringing insights back into the business to inform our offerings, messaging, and investments What We're Looking For: Proven success in selling professional services in the Workday ecosystem, with a strong track record of hitting or exceeding targets Deep understanding of the Workday platform and customer buying journey, ideally from a prior role in a Workday services or partner organization Ability to develop and maintain strong relationships with C-level executives, HR and Finance stakeholders, and Workday field sales teams Comfortable navigating complex deal cycles and engaging across multiple customer stakeholders A proactive, entrepreneurial approach-you know how to build pipeline and don't wait for leads to come to you Excellent communication and presentation skills, with the ability to tell a compelling story that connects business challenges to Helios' capabilities Familiarity with CRM tools and sales reporting practices Collaborative by nature, competitive by choice-you win as part of a team Why You'll Love Working Here: We're committed to creating an environment where you can thrive - both professionally and personally. We believe in doing great work together, supporting each other's growth, and making space for balance in and out of the (virtual) office. Here's what you can expect as part of our team: Flexible Remote Work: Work where you're most productive while staying connected to a collaborative and engaged team. Generous Paid Time Off & Holidays: We believe rest fuels results - take the time you need to recharge and come back at your best. Comprehensive Benefits: Including medical, dental, and vision coverage that keeps you and your loved ones well cared for. 401(k) with Employer Contribution: Your future matters - we invest in it right alongside you. Parental Leave: We support your whole life, not just your work life - including time for family when it matters most. Life & Disability Insurance: Peace of mind for you and your family, with both short- and long-term coverage. Join a team that's focused on shared success, ongoing development, and helping each other do the best work of our careers - together. The total compensation for this role is designed to reflect the impact and performance expected of a senior sales leader. The base salary range is $100,000 - $160,000, depending on experience, territory, and demonstrated results. This role includes a highly competitive variable incentive plan aligned to individual performance and new business generation. On-target earnings (OTE) exceed $300,000, with top performers earning significantly more through uncapped commissions and performance incentives. At Helios, we believe the best teams are diverse and inclusive. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.
    $100k-160k yearly Auto-Apply 60d+ ago
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  • Program Manager, Horizons

    Helios Consulting 3.8company rating

    Remote Helios Consulting job

    Why This Role Matters: At Helios, we are passionate about developing exceptional talent and building clear, accessible pathways into high-impact Workday careers. Our passion goes beyond training, ensuring that what is taught is applied, tested, and demonstrated through real competence. We design programs that validate readiness, not just participation, so that graduates are truly prepared to launch and succeed in their Workday careers. The Horizons Program transforms high-potential candidates into Workday Analysts through structured development, hands-on experience, and outcome-based assessment. As the Horizons Program Manager, you will sit at the intersection of talent development, program execution, and career impact owning a Workday-centric development program that delivers measurable results. Your work will directly impact individual careers and ensure Helios consistently develops Analysts ready to deliver value for our clients on day one. This role is ideal for someone who is deeply passionate about developing others, obsessed with outcomes, and energized by building programs that are executed with excellence and scale. What You'll Do Lead enhancement and delivery of a Workday-focused talent development program managing timelines, cohorts, resources, and deliverables Effectively deliver curriculum, learning pathways, and milestones aligned to Workday analyst competencies and career readiness Ensure a high-quality, consistent experience for all participants from onboarding through career launch Proactively identify risks, remove obstacles, and course-correct to ensure participant and program success Measure success with key metrics and outcomes for participants, instructors, and the overall program Collaborate with internal leaders, Workday practitioners, instructors, and external partners to align program content with real-world needs Lead and support participants throughout the program, including client placement; foster a culture of accountability, curiosity, and continuous improvement while holding high standards for demonstrated competence Create feedback loops, coaching moments, and development plans that accelerate readiness, confidence, and performance Maintain strong connection and engagement with participants/placed Associates to coach, mentor, and support long-term success What We're Looking For Proven experience leading complex programs with end-to-end ownership and measurable outcomes Strong understanding of Workday HCM often developed in an HR technology manager/leader role Passion for developing others and building scalable talent pipelines Exceptional execution skills - organized, detail-oriented, and comfortable managing multiple moving parts Outcome-obsessed mindset with the ability to define success, measure impact, and continuously improve Comfort balancing empathy for learners with high standards for performance and accountability Strong communication and stakeholder management skills, with the ability to influence without authority Effectively operate in ambiguity while building structure, clarity, and momentum Why You'll Love Working Here: We're committed to creating an environment where you can thrive - both professionally and personally. We believe in doing great work together, supporting each other's growth, and making space for balance in and out of the (virtual) office. Here's what you can expect as part of our team: Flexible Remote Work: Work where you're most productive while staying connected to a collaborative and engaged team Generous Paid Time Off & Holidays: We believe rest fuels results - take the time you need to recharge and come back at your best Comprehensive Benefits: Including medical, dental, and vision coverage that keeps you and your loved ones well cared for 401(k) with Employer Contribution: Your future matters - we invest in it right alongside you. Parental Leave: We support your whole life, not just your work life - including time for family when it matters most Life & Disability Insurance: Peace of mind for you and your family, with both short- and long-term coverage The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current salary range for this position is $110,000 - $150,000. Individuals may be eligible for an annual discretionary bonus. At Helios, we believe the best teams are diverse and inclusive. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.
    $110k-150k yearly Auto-Apply 32d ago
  • Technical Material Handler

    Connection 4.2company rating

    Wilmington, OH job

    Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Working under the general supervision of the Configuration Manager or Lead Material Handler, the Technical Material Handler efficiently and accurately locates all inbound products coming through the Configuration lab. Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls. Responsibilities * The Technical Material Handler moves all product in the Configuration lab, transfers stock, audits stock and assists Technicians on setup or tear-down of workbenches. * Communicates with Inventory Control to resolve inventory issues. * The hours for this position are 2:30pm to 11pm Monday - Friday, with overtime as required. Requirements Education and Experience: * High School Diploma or equivalent. * This position will include 3 months of on-the-job training to learn the role. Technology: * Basic computer knowledge with ability to operate keyboard for data entry. * Proficient with standard computer applications. Business: * Attention to detail in processing, keying, and handling inbound product. * Basic math aptitude. * Able to follow written and verbal directions. * Effective in communicating with co-workers. Other Behavioral Competencies: * Demonstrates initiative and self-motivation to take on additional tasks. * Good safety performance. Additional preferred competencies or preferred qualifications, if any: * Radio frequency and scanning equipment.
    $24k-30k yearly est. 39d ago
  • Receiver, Depot

    Connection 4.2company rating

    Wilmington, OH job

    Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under direct supervision of the Depot Supervisor, the Depot Receiver is responsible for unloading delivery trucks, and confirming the items meet the terms and condition of their return authorization. The Depot Receiver efficiently and accurately sorts, verifies and records the correct quantity of inbound product according to company policies and department procedures. The Depot Receiver works closely with TeamNW, LCS, and Account Managers to resolve receiving problems. Accurately receives and processes customer product returns. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities * Efficiently and accurately sorts, verifies and records the correct quantity of inbound product according to company policies and department procedures. * Selects the correct PO for inbound products. * Records the correct quantity to be received. * Meets receiving deadlines. * Unloads and inspects product to confirm it meets the terms and condition of its return authorization. * Removes all packing materials from the cartons of inbound freight prior to receipt of product, place materials into appropriate recycling containers. * Performs all other duties or special projects as assigned. Requirements Degree Requirements: High School or equivalency. Work experience: Minimum 3 years' work experience. Required competencies: * Basic computer knowledge with ability to operate keyboard for data entry. * Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet. * Attention to detail in processing, keying, and handling inbound product. * Basic math aptitude. * Working knowledge of shipping and receiving practices. * Working knowledge of hazardous materials identification. * Demonstrates initiative and self-motivation to take on additional tasks. * Cautious and deliberate actions resulting in safe performance. Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."
    $25k-30k yearly est. 48d ago
  • Activation Sales Rep SLED

    Connection 4.2company rating

    Remote or Wilmington, OH job

    Introduction You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. The Activation Sales Representative (ASR) is responsible for communicating and presenting Connection products and services to existing and prospective customers in the government and education sector, promoting Connection's unique value proposition, identifying decision-makers, qualifying opportunities, overcoming objections, and coordinating with team members and technology vendors. The successful candidate will have persuasive communication skills and demonstrate a consultative sales style in an outbound call center with strong written and verbal communication skills. * We will consider remote work locations for individuals with prior remote work experience in a sales or cold-calling environment. Responsibilities * Responsible for Lead Generation through cold calling prospective, lapsed, or current customers that can be passed off to sales teams. * Consistently conducting outbound communications. * Research accounts to qualify leads, identify key players, and generate interest. * Participate in Connection-provided technology training. * Log sales activities and provide reporting as requested. * Deliver sales recap and results presentations to Public Sector Group Leadership and vendor partners. Requirements * Highly motivated and target-driven. * Ability to work during Connection hours of operation of Monday - Friday: 8:30 am - 5:30 pm (Eastern). * Competency in Microsoft Office applications, including Word, Excel, Outlook, and Teams. * Knowledge of CRMs like Salesforce. * Persuasive communicator capable of building, developing, and maintaining customer relationships. * Ability to understand and promote company programs and initiatives. * Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals. * Excellent verbal communication skills with ability to quickly establish relationships over the phone. * Good listening skills with the ability to receive information and understand what is being said. * Ability to remain calm and respond effectively to objections. Desired Qualifications: * Previous cold-calling experience. * Previous experience in sales, account management, or lead generation. * Remote work experience. Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”
    $21k-28k yearly est. 18d ago
  • SQL DBA - Remote TX

    Connection 4.2company rating

    Remote job

    Connection Services is seeking a Network Engineer to join our Technical Staffing Division for a contract to hire opportunity working remotely from Texas only. This is a contract to hire opportunity with benefits. We are seeking an experienced Senior Applications / SQL Administrator to support and enhance our enterprise information systems. This role is primarily remote within Texas and requires strong experience administering SQL databases, maintaining in-house applications, and supporting custom-developed systems built on Java. The ideal candidate brings a blend of database administration, application support, and light development experience, along with the ability to collaborate across technical teams. Responsibilities Required Experience 7+ years of relevant professional experience Bachelor's degree required Strong SQL administration and programming experience Experience supporting or developing applications (Java experience is a plus) Duties & Responsibilities Administer and maintain all SQL databases, ensuring performance, reliability, and data integrity Support and maintain custom-developed applications, including systems built using Java Responsible for the installation, configuration, and programming of system software Perform project management tasks associated with the system development lifecycle Write and maintain computer programs to retrieve, store, and update data Conduct analysis and evaluation of new and existing computer systems Install and administer programming system software supporting organizational information systems Develop and execute testing procedures to ensure quality, accuracy, and reliability of new systems Perform computer application analysis and development Maintain and enhance in-house applications Provide technical guidance and assistance to other programmers and technical staff Min USD $60.00/Hr. Max USD $68.00/Hr. Qualifications Required Skills & Abilities Strong SQL and programming experience in: Application system design Application development Installation and maintenance of information systems Solid analytical and problem-solving skills Effective written and verbal communication skills Ability to work collaboratively in a team-oriented environment Comfortable managing multiple tasks and priorities in a remote setting
    $60-68 hourly Auto-Apply 29d ago
  • Accountant - Remote

    Connections 4.2company rating

    Remote job

    We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. Responsibilities What You'll Do: The Accountant performs accounting duties related to the timely processing of the company's payroll including maintaining related records, preparing, and filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing general accounting transactions and reconciliations, updating procedures, and preparing financial reports for management. The Accountant will perform complex, detailed, and disciplined work using standard methodologies in analysis, documentation, implementation and support of accounting and finance procedures. The Accountant is a detail oriented, analytical, organized, self-sufficient, critical thinker who has excellent communication skills. * Process weekly vendor transactions including payments, resolve and audit discrepancies regarding general ledger account coding and disbursement approvals. * Ensure all A/P invoices are captured correctly using the online platform and within the financial system to ensure proper recognition of accounts payable is captured. * Generate and review the aged A/P analytics report to review transactions that are past due and seek resolution. * Ensure all approved invoices are compliant with the Signing Authority Matrix and take a key role in administering the policy. * Audit and confirm that all approved invoices have appropriate supporting documentation. * Identify if an invoice is a prepaid asset or fixed asset and updating supporting balance sheet reconciliations. * Serve as the subject matter expert for vendor master data regarding W9s, 1099 delegation, payment methods and vendor payment terms. * Create positive pay file and ACH payment file to be uploaded to financial institution. * System Administrator for Concur or any other platform the online expense report and invoicing system. * Review and process employee expense reports to ensure expenses are captured correctly and reimbursements occur timely and follow company policy. * Reconcile and process company credit cards to ensure expenses are captured correctly and timely. * Process annual unclaimed property records and ensure compliance with due diligence efforts per applicable state. * Complete month-end close responsibilities as it relates to operating expenses. * Complete and reconcile monthly bank reconciliations. * Create and audit annual 1099 files for submission to vendors and the IRS. * Assists with and ensure successful quarterly and year end audits * Interact with management, individual departments and vendors for A/P inquires. * Processes and reconciles daily cash deposits. * Maintains files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices. * Establish and maintain standard operating procedures of key operating expense functions. * Partner with peers and management to implement A/P process improvements and efficiencies. * Exercise discretion and independent judgement in carrying out all required activities. * Performs all other duties as assigned. Qualifications What You'll Bring: * High School Diploma or Equivalent * 3 years of equivalent work experience * Experience with online platforms for expense and credit card processing * Strong organizational skills and attention to detail * Familiarity with benefits rules and regulations. * Superior knowledge of Microsoft Excel and analytical reporting. * Excellent problem solving, organizational and communication skills. * The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment. It would be great if you had: * Bachelor's Degree in Accounting, Finance, or equivalent field * Prior healthcare experience. What We Offer: Full-time only: * Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity * CHS pays for Basic Life, AD&D, Short and Long-Term Disability * Voluntary Life insurance option for employees and their families * Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) * Flexible Spending Accounts (health care and dependent care) * 401k company match after 6 months (50% of deferrals up to 6% of compensation) * Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays All employees (Pool, Part-time and Full-time): * Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support * After 90 days, you are auto enrolled in the 401k Plan EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
    $37k-53k yearly est. Auto-Apply 34d ago
  • Direct Support Professional ( DSP ) FLOAT 19.75-20.75 / hr

    Connections In Ohio 4.2company rating

    Akron, OH job

    Job Description Competitive pay rate: DSP Float $19.75, experience preferred. 2nd shift (service hours of 3-11p) $20.75 per hour Are you looking for a great opportunity this summer to make a difference in someone's life? Then APPLY NOW to be a Direct Support Professional (DSP) with Connections in Ohio! Weekly orientations and PAID training! Connections in Ohio is seeking an energetic and passionate person who will provide supported living services to individuals with developmental disabilities in our Summit and Portage County homes. For over 25 years, we have been helping people with disabilities live a more independent life in their communities. Our organization strongly believes that every individual deserves the opportunity to achieve their fullest potential. As a direct care professional, you are an important piece into each individual's life. Assisting with everyday living needs and providing the individual with skills needed to be as independent as possible. Make a difference in someone's life and help them grow! What's a day like as a DSP? Working alongside our individual to help with daily living needs! Daily responsibilities include but are not limited to: · Assisting each individual reach personal goals or growth- Help someone learn how to cook their favorite meal! · Transportation to community outings (Zoo, movies, grocery store, etc.) · Meal Preparation · Assist individual with household cleaning · Medical appointments · Passing Medication What we offer? · Competitive pay rate DSP Float $19.75 per hour starting, experience preferred. · PAID training · Competitive benefits, including paid leave time · 401k plan · Opportunities for bonuses and promotions · Generous referral program ($250 per person referred!) DSP Float Position: This is a Part-time or full-time position. We are seeking candidates who thrive on variety in their work experience. Part-time: Candidates who are available to work 1st and 2nd shift (7a-11p) or 2nd and 3rd shift (3p-8:30a) and are able to work at least 1 weekend day. Work locations will vary from week to week, average of 16-32 hours will be guaranteed. Full-time: Candidates who are available to work 1st and 2nd shift (7a-11p) or 2nd and 3rd shift (3p-8:30a) and are able to provide 6-day availability, including 1 weekend day. Work locations will vary from week to week, average of 36-40 hours will be guaranteed. DON'T MISS OUT ON THIS GREAT OPPORTUNITY - NO EXPERIENCE NECESSARY PAID TRAINING FOR ALL CERTIFICATIONS NEEDED- APPLY NOW! Requirements: · 21 years or older · High school diploma/GED · Valid Ohio Driver License (4 points or less) · Reliable transportation and Auto Insurance Indeed1 Powered by JazzHR 1Wpa9xeBFl
    $19.8-20.8 hourly 21d ago
  • Mgr Customer Experience

    Connection 4.2company rating

    Wilmington, OH job

    Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities * Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT. * Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance. * Manages relationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs. * Proactively identifies risks to customer satisfaction and takes immediate action to rectify. * Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. * Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals. * Ensures performance management programs are executed and that goals are being met consistently. * Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation. * Identifies specific areas of opportunity across the business for enhancing our customer experience. * Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business. * Learns from best-in-class customer strategies where appropriate and leads continuous improvement. * Leads end-to-end delivery of multiple key projects and large product rollouts. * Develops project budgets, plans and strategies that support the Customer Experience goals. * Works cross-functionally to champions change management and drives toward customer focused organization. * Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy. * Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant. * Develops and leads customer briefings. * Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint. * Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies. Requirements * Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience. Required competencies: * Proven experience and skills in customer service and remote management of a team. * Demonstrated comprehensive working knowledge of contact/call center operations, performance metrics and technology. * Working knowledge of order management and case management technology. * Strong interpersonal and relationship skills. * Analytical and problem-solving skills. * Strong project management skills; working knowledge of group infrastructure. * Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust. * Strong communication and presentation skills, both verbal and written. * Ability to influence change across internal teams, stakeholders, partners and leadership. * Capable of developing high-performing teams and building a strong talent bench. * Ability to effectively prioritize work and manage competing priorities. * Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences. Additional preferred competencies or preferred qualifications, if any: * ITIL Certification, preferred. * IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications.
    $26k-43k yearly est. 60d+ ago
  • Associate, Horizons Program - Financials

    Helios Consulting 3.8company rating

    Remote Helios Consulting job

    The Horizons Program is an innovative, paid apprenticeship program designed to equip finance professionals with the skills to excel in the Workday ecosystem. The Horizons Program begins with 12 weeks of comprehensive training and development, covering foundational concepts and practical business applications specifically tailored for Workday Financials. Throughout this period, you will obtain your Workday certification and deepen your domain knowledge in financial management, analytics, and the cross-functional partnerships between finance and human resources within businesses. Upon completion of the training, you'll put your skills to use through placement with one of our clients. As a potential hire, the client may extend a full-time employee position at the conclusion of your assignment. As a Financials Associate, you will: Begin your career journey by collaborating with a seasoned team of Workday professionals from diverse backgrounds. Associates are onboarded as employees and receive compensation from day one. Start your career in the Workday ecosystem and gain valuable experience with Workday training, certifications, tools, and networks. Develop skills in core financial disciplines, general human resources processes, business analysis, and internal business consulting/communication. Collaborate with team members in a cohort-based remote program, learning foundational skills and applying them in practical business case simulations Jumpstart your career with a successful company leveraging your learnings and expanding your financial management skills and accounting knowledge. Upon completion of the training, you will be deployed to a client in the Workday ecosystem as a contributing member of a team. Requirements We are seeking early career or career transition professionals who are eager to learn new technical skills, explore their career potential, and gain experience in the Workday ecosystem. No prior experience in Workday Financials is necessary. Understanding of finance fundamentals (debits and credits, balance sheet, income statement, revenue, expenses, etc.) preferred. Experience with auditing or analyzing data to identify gaps, trends, and insights. We are looking for driven team players interested in making an impact and inspiring others to do the same. Key skills include strong verbal and written communication, problem-solving with minimal information, data analysis for decision-making, and effective collaboration. Individuals must be ready for anything with an eagerness to learn and excitement to explore their career potential. Applicants must be eligible to work in the US without sponsorship and located outside of New York and California. A bachelor's degree in Business, Economics, or relevant degree. Completion of the degree by the program start date is required, and candidates cannot be enrolled or plan to enroll in a master's degree program. Benefits Remote/Hybrid work Medical, Dental, Vision, Life insurance Company holidays and paid time off Parental leave 401K with employer contribution Short term and long-term disability Workday certification (training and certifications) Salary: Starting annual salary of $45,000 during training (training materials and course enrollment costs covered by Helios). Annual salary increases to $60,000 upon successful completion of training and placement with a client. At Helios, we believe the best teams are diverse and inclusive. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.
    $45k-60k yearly Auto-Apply 60d+ ago
  • Commercial HVAC/R Service Technician

    Helios Service Partners 3.8company rating

    Helios Service Partners job in Cleveland, OH

    Commercial HVAC/R Service Technician - Tired of the same old routine? At Helios, we're changing the game in commercial mechanical service - and we want you to be part of it. We're the fastest-growing and most trusted HVAC/R partner in the country, and our superhero technicians are at the heart of it all. Many of our top leaders started right where you are - turning wrenches and solving problems. If you're a high-energy, skilled technician who's passionate about HVAC/R and ready to be recognized for your work, this is your moment, and Helios is your home. We're not just looking for a technician. We're looking for top technicians in the industry. What Sets Helios Apart: * Top Pay - dispatched from home and paid door-to-door * Health benefits start DAY ONE (includes an employee-only ZERO cost option) * 401K with company match * Very generous PTO policy - in addition to paid holidays * Tool allowances (PLUS employer-provided tools) * Career growth opportunities, promote from within culture * Incredible bonus and recognition programs * Company vehicle, fuel card, smart phone, and uniforms * Continuing education course offered on Helios University What Helios Needs From You: * Ability to diagnose, repair, and calibrate commercial HVAC/R systems * Problem-solving skills, ability to work independently, and/or as part of a team * Excellent communicator with customers and support staff * Keep your van stocked and your tools sharp * Deliver quality service and integrity every single day * Be a reliable resource for nights, weekends, and on-call emergencies. * Invest in your skills through training and certifications * Ability to pass a background check * Valid drivers license What Sets You Apart: * Universal EPA certification * Valid driver's license * 2+ years in commercial HVAC - refrigeration experience a big plus * Strong knowledge of HVAC, refrigeration, and heating principles and proficiency in reading schematics and work plans * Strong communication and teamwork skills * Basic technology skills - you can navigate mobile apps and documentation with ease Physical Requirements: * Ability to lift and carry up to 75 lbs and frequently move heavy objects. * Comfort working in extreme temperatures and tight spaces, including attics, basements, and crawl spaces. * Strong balance and coordination for climbing ladders and working at heights of 45 feet or higher. * Endurance to stand or kneel for extended periods. * Dexterity for tasks such as connecting electrical components and making precise measurements. * Required to follow all applicable safety procedures Helios HVAC/R Services LLC determines compensation based on the cost of labor across several US geographic markets. The base pay for this position is up to $45 an hour. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience. * Helios is an equal opportunity employer. The company provides equal opportunity to qualified persons without regard to race, color, creed, religion, sex, national origin, age, disability, medical condition, genetic characteristics, veteran status, citizenship, ancestry, marital status, gender, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment. #LI-JM3
    $45 hourly Auto-Apply 12d ago
  • Imaging Specialist

    Connection 4.2company rating

    Wilmington, OH job

    Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Working under general supervision of the Area Mgr Solution Engineering Group, the Imaging Specialist primarily creates images per design spec provided by Solution Architect for customer requirements. The Specialist develops and documents work instruction documents (WID's) throughout the project lifecycle, creates the test unit to ensure all components have been completed per spec. During the imaging process, the Specialist ensures the work adheres to quality measures. The Specialist provides technical support to the imaging team through the project lifecycle and maintains an image database of all customers' images and WIDs. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities * Provides custom imaging services for assigned customers. * Creates master image, develops work instruction documents (WIDs) for master image, tests master image based on WIDs, and receives customer's approval for images and WIDs. * Documents all WID's and images for technicians to follow. * Maintains database of all customers' images and WIDs. * Works closely with Project Coordinator and Solution Architect to ensure all work adheres to quality measures and is delivered on-time with no errors. * Follows quality measure metrics that are documented and adhered to by technicians. * Provides support for all Technicians and assists them in using WIDs. * Performs all other duties or special projects as assigned. Requirements * Degree requirements: Associate Degree or the equivalent combination of education and work experience. * Certifications, Licenses or Registrations one or more of the following are desired: * CompTIA A+ | CompTIA Server + or TIA Network+. Required competencies: * Strong knowledge of computer hardware with the ability to correctly design and build images based on customer requirements. * Technical aptitude with ability to absorb and apply newly learned technical skills. * Excellent knowledge of operating systems to ensure proper configuration. * Strong working knowledge of imaging software to accurately build customer images. * Strong troubleshooting skills with ability to identify problems and quickly resolve. * Basic knowledge of PowerShell and data capture techniques. * Advanced configuration skills with ability to assist customers in improving their business goals by delivering high-quality IT solutions. * Excellent technical writing skills with proficiency in the development of technical documents to ensure all technicians have required information to perform image builds. * Excellent project organizational skills. * Proficient in technical process and procedure design.
    $23k-29k yearly est. 60d+ ago
  • Client Engagement Specialist - PC Connection

    Connection 4.2company rating

    Wilmington, OH job

    Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under minimal supervision of the Manager of Customer Experience, referring only exceptional problems and issues for management review or approval, the Client Engagement Specialist ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. Ensures Service Level Agreements (SLAs) and new services are executed flawlessly across all verticals within the Technology Integration and Distribution Center. The Client Engagement Specialist influences cross-functionally to develop and implement solutions that increase the Customer's loyalty and lifetime value. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days Check us out by viewing the link below. ************************************************** Responsibilities * Ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. * Builds and maintains strong client engagement through: * Frequent interactions with sales and services verticals. * Acting as the voice of the client or customer. * Monitoring key account health metrics and internal SOP compliance. * Answering all sales inquiries within established SLAs. * Handling account administration and overseeing operational activities within the facility. * Ensuring customer or client escalations and concerns are proactively addressed, and that root cause analysis is conducted for non-performance. * Developing program strategies that support customer or client satisfaction and loyalty. * Providing proactive recommendations for continuous improvement. * Advising on infrastructure requirements and improvements needed to meet evolving client needs. * Collaborates with analytics team on customer or client data and their trends for optimizing implementation, execution, and the client experience. Assesses health of account, OSAT and client lifetime value. * Influences Senior leadership on prioritizing most impactful improvements and investments to retain and grow their customer portfolio. Requirements * Degree requirements: Bachelor's Degree in Business, Project Management, Sales or the equivalent combination of education and work experience. * 100% ONSITE position in our beautiful Wilmington, Ohio facility. * Strong relationship building skills; excellent communication and follow-through. * Strong organizational knowledge and ability to drive flawless execution to standards and SOPs. * Highly collaborative and able to influence Sr. Leadership to drive improvements and change based on client feedback * Ability to listen to client needs and identify solutions. * Proven experience managing projects and delivering expectations, both internally and directly with clients. * Proven success at working collaboratively with sales, PMOs, and technical solutions providers to solve strategic problems. * Excellent skills in developing documentation, creating reporting and leading business reviews; intermediate to advanced Excel, Power BI, and PowerPoint skills. * Working knowledge of IT solutions including provisioning, data center, networking, security, in and out of warranty repairs and ITAD. * Working knowledge of JDA ERP and OMS to understand lifecycle of an order. * Working knowledge of typical client asset management systems, such as Asana and Service Now. * Excellent time management skills. * Learning agility to increase knowledge in all areas of the internal organization and broad client base.
    $22k-29k yearly est. 13d ago
  • IT Migration Technician - REMOTE

    Connection 4.2company rating

    Remote or Springfield, IL job

    Connection has a fantastic opportunity through our Technical Staffing division for an IT Migration Technician. This is a short-term contract position with benefits. The IT Migration Technician will support enterprise Microsoft Office migration. This role will focus on coordinating with end users, connecting to workstations remotely, removing legacy Office installations, and installing Microsoft Enterprise Apps. Strong communication skills and prior migration experience are key to success in this role. Responsibilities Coordinate and schedule migration appointments directly with end users. Remotely connect to user workstations to perform Office suite upgrades. Uninstall legacy Microsoft Office versions and install Microsoft Enterprise Apps. Install Visio where applicable based on user licensing. Coordinate workstation upgrades with mailbox migration schedules (mailbox migrations handled by client). Troubleshoot basic installation and compatibility issues during the migration process. Document completed migrations and report status to the client team. Maintain clear, professional communication with users throughout the process. Qualifications Experience with Microsoft Office migrations or similar desktop application upgrades. Strong knowledge of Microsoft Office, Microsoft 365, and Enterprise Apps installations. Ability to remotely access and support Windows workstations. Excellent communication and customer service skills. Ability to work independently, manage time efficiently, and handle a high volume of migrations. Preferred Qualifications Prior experience with large-scale enterprise migrations. Familiarity with coordinating software upgrades alongside mailbox or tenant migrations. Experience installing Visio and managing Microsoft licensing scenarios.
    $26k-34k yearly est. Auto-Apply 2d ago
  • Business Systems Manager, ERP

    Connection 4.2company rating

    Remote job

    Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Connection has a fantastic opportunity for a Business Systems Manager. This is a remote position and offers benefits and a bonus plan. The Business Systems Manager plays a key leadership role overseeing financial and operational technology systems to ensure efficiency, scalability, and alignment with business objectives. This position manages system strategy, integrations, process improvements, and project delivery across ERP, Payroll, Expense Management, and related financial platforms. The role partners closely with Finance, Operations, and IT to optimize workflows, enhance data accuracy, and drive digital transformation initiatives. Responsibilities * Lead the administration, integration, and enhancement of financial and operational systems, ensuring reliability, security, and performance. * Collaborate with cross-functional stakeholders to align system capabilities with organizational needs. * Identify process inefficiencies and drive automation and system optimization to improve accuracy and productivity. * Manage the full lifecycle of system projects including implementation, upgrades, and integrations. * Oversee vendor management, including evaluations, contracts, and performance reviews. * Provide strategic leadership to functional and technical teams, fostering collaboration and professional development. * Ensure compliance with governance standards and maintain clear system documentation. Requirements * Bachelor's degree in Business, Information Systems, or related field (advanced degree preferred). * Proven experience managing ERP and Financial Applications (JD Edwards, Oracle, or similar). * Strong project management, technical troubleshooting, and stakeholder engagement skills. * Demonstrated ability to lead cross-functional teams and manage complex system initiatives. * Excellent communication and analytical abilities; able to translate technical concepts for business users. * Experience in the construction or engineering industry is preferred.
    $97k-127k yearly est. 60d+ ago
  • Order Selector Forklift - Corporate - Shipping

    Connection 4.2company rating

    Wilmington, OH job

    Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under the direct supervision of the Shipping Supervisor, the Order Selector Forklift efficiently and accurately selects ordered items using powered forklift trucks. Responsibilities The specialized Order Selector audits, processes and packs for shipping customer orders according to company policies and department procedures. Typical hours for this position are 1:30pm to 10pm Monday through Friday with overtime as needed. Requirements * High School Diploma or equivalent * Basic math aptitude * Ability to lift 40 pounds on a regular basis * Ability to follow written and verbal directions * Ability to learn and use RF equipment * Good safety habits * Attention to detail * Ability to work in a fast paced, team environment * Willingness to learn to operate powered lift equipment up to 30ft in the air.
    $27k-34k yearly est. 8d ago
  • NOC Engineer, Remote

    Connection 4.2company rating

    Remote job

    Connection Services has a fantastic opportunity for a NOC Engineer, working remotely. Excellent opportunity to work for a top VAR offering excellent benefits including but not limited to; 3 weeks paid PTO, tuition reimbursement, 401k excellent benefits, etc.; opportunity for growth. REMOTE The Senior NOC Engineer works with limited direct supervision and guidance of the NOC shift manager. This position requires the ability to be a key stakeholder in incident response, troubleshooting, network planning and procedures development. The Senior NOC Engineer is responsible for system network and design expertise, for conducting high level systems analysis, planning, and coordinating installations and deployments. Responsibilities also include ensuring backup and recovery systems are operational, and for identifying problem areas including but not limited to network, infrastructure, and servers. The Senior NOC Engineer identifies ways to enhance and improve existing systems, determine cost benefits, and recommend solutions. As a senior team member, the Senior NOC Engineer mentors lower skilled NOC Agents. Responsibilities Requirements: Maintains and expands customer relationships through: Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment. Understanding the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolution. Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides. Providing advanced technical recommendations across firewalls, servers, cloud platforms, and networking technologies. Demonstrating continuous improvement and identifying opportunities to enhance operational efficiencies. Participating in strategy planning discussions with technical, business, and client partners. Escalating issues effectively to management, SMEs, manufacturers, software publishers, etc., to ensure timely resolution of customer outages and issues. Continually assesses, refines, and implements managed services processes and procedures by: Monitoring incident request systems and taking ownership of L3+ requests in accordance with SOPs. Working effectively in a collaborative and innovative team-oriented environment. Providing technical support for all shifts. Developing and maintaining standard operating procedures across Lifecycle and Managed Services. Documenting troubleshooting steps, resolutions, recommendations, and next steps in systems such as ServiceNow. Supports customers through: Familiarity working within ticketing systems as part of a larger technical team. Clearly communicating and executing all firewall, server, cloud, and networking engineering tasks. Conducting network audits and delivering actionable findings. Providing solutions for unfamiliar technologies, applications, and environments with a strong ability to learn quickly. Creating and performing network testing (regression, functionality, and performance). Expert understanding of networking principles (IP addressing, subnets, routing, and switching). Expert-level OS troubleshooting in Windows environments. Strong knowledge of Microsoft client/server environments including Azure AD, Azure compute, Azure networking, and hybrid identity. Expert understanding of Active Directory, DNS, DHCP, and Group Policy. Strong knowledge of antivirus, backups, and virtualization with VMware vSphere/ESXi, vCenter, and Hyper-V. Familiarity with VMware Cloud (VMC), Azure VMware Solution (AVS), and cloud-based DR/backup solutions. Expert understanding of desktop and server operating systems (Windows & Linux). Fundamental knowledge of Microsoft Endpoint Manager/Intune and cloud-based patching methodologies. Min USD $48.00/Hr. Max USD $57.00/Hr. Qualifications Qualifications: Excellent verbal and written communication skills. Advanced Microsoft Office skills, including creating presentations, documents with complex formatting, and advanced Excel spreadsheets including macros. Advanced computer knowledge and strong data-entry accuracy. Strong knowledge of network troubleshooting including IP/TCP connectivity issues, VPN technologies, and remote-user support. Strong understanding of Azure cloud infrastructure, Azure networking, Azure VMs, Azure Backup, Azure Monitor, and Azure security fundamentals. Expert-level knowledge of antivirus, backups, and VMware/Hyper-V virtualization, including vSphere, vCenter, vSAN concepts, and migrations. Ability to troubleshoot and resolve email issues, specifically MS Outlook and cloud-based Exchange/Office 365. Support commonly used software, hardware, web applications, and back-office equipment including printers and network appliances. Familiarity with ITIL/SLA principles. Expert knowledge of multiple ticketing systems, including ServiceNow, AutoTask, and Zoho. Expert knowledge of networking principles (IP addressing, subnets, routing, switching). Expert-level knowledge of OS troubleshooting in Windows environments. Advanced knowledge of desktop and server operating systems, including Linux. Expert knowledge of major firewall platforms such as FortiGate, SonicWall, Sophos, and Meraki. Strong experience with monitoring tools including ManageEngine, Nagios, and SolarWinds. Experience with cloud-integrated architectures, hybrid-cloud operations, VMware Cloud on AWS, Azure VMware Solution (AVS), and cloud disaster recovery platforms is highly preferred.
    $48-57 hourly Auto-Apply 47d ago
  • Project Coordinator - PCC Ohio

    Connection 4.2company rating

    Wilmington, OH job

    What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Project Coordinator Working under the supervision of the Team Leader-CX and in conjunction with the Sr. Project Support Coordinator, the Project Support Coordinator will primarily be responsible for coordinating, partnering, and collaborating with various teams and departments handling multiple projects. This includes monitoring and addressing requests and orders received as incidents, cases, or other forms of inquiries, and escalating requests based on training and process expertise. The position demands meeting set quality expectations and focusing on achieving the SLAs to positively impact the customer experience. The Project Support Coordinator will serve as the first point of contact for requests received from customers in the form of incidents, and or internal issues reported by the Sales and Services team in the form of cases. Acting as the primary liaison between clients, management, and the Sales and Services team, the Project Support Coordinator ensures the timely and successful application of services across all categories of customer orders, from initiation to production. The Project Support Coordinator comprehends the responsibilities of other roles and departments within the Technology Integration and Distribution Center (TIDC) to establish effective coordination between all points of contact. This ensures continued support and fulfillment of the needs of other teams, departments, and customer SLAs. The Project Support Coordinator will assist members of the Project Management Office, Service Delivery, and Engagement Specialists in coordinating and executing sales orders and other contractual agreements. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Monitors incident/case queues and addresses requests received in accordance with SLAs. Handles incidents/cases following the established standard operating procedures, ensuring quality is maintained. Manages order processing and management according to standard operating procedures, ensuring quality is upheld. Handles cases/support requests from sales within established quality guidelines and SLAs. Monitors and escalates issues related to inventory/stock. Adheres to standard team procedures. Coordinates projects or activities with teams and departments within the Technology and Integration Distribution Center (TIDC) when dealing with sales, testing, and production orders. Acts as the initial point of contact and liaison for customers or between TIDC and other departments. Monitors reports to ensure orders are processed promptly and manages any delays effectively. Creates and updates process and procedure documentation (SOPs & Job Aids) as assigned. Schedules and attends internal and external customer meetings. Stays informed about client project changes and updates. Gains familiarity with each client and their respective services and SLAs. When proficient, may assist in providing internal team support and training to other team members. Performs all other duties or special projects as assigned. Recommends ideas for process/continual improvement opportunities. Employees are required to be fully onsite at the approved work location to perform the functions of this position. Degree Requirements: Associate's Degree or the equiv alent combination of education and work experience Minimum years of work experience to qualify for role: 4 years Total years of work experience to be fully proficient: 6 years Min USD $19.23/Hr. Max USD $23.85/Hr. Qualifications Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”
    $19.2-23.9 hourly Auto-Apply 60d+ ago
  • Workday Senior Project Manager

    Helios Consulting 3.8company rating

    Remote Helios Consulting job

    Why This Role Matters: At Helios Consulting, we go beyond implementation to help clients unlock the full potential of Workday. Our team of top-tier Workday professionals combines deep functional and technical knowledge with real-world insight, all united by a relentless focus on delivering meaningful business outcomes that scale. We're looking for a Workday Senior Project Manager to join our high impact team that thrives on clarity, collaboration, and purposeful execution. This role is critical in shaping how our clients experience success - from strategic alignment to seamless delivery. At Helios, you'll lead projects that have real impact, working alongside a team of Workday experts known for solving complex challenges and delivering at the highest level. You'll be part of a team whose expertise sets the standard - highly skilled, deeply passionate, and driven by a shared ambition to help our clients maximize their investment in Workday. Here, you'll be empowered to make a difference from day one - supported by a collaborative culture that values professional growth, innovation, and true partnership. If you're ready to elevate your career alongside some of the best in the field, Helios is where you can do your best work. What You'll Do: Lead Workday projects of varying size, complexity, and interdependency across HCM, Finance, VNDLY, etc. Collaborate closely with Helios consultants and client stakeholders to translate business needs into executable, scalable Workday solutions Own project delivery - managing scope, timeline, resources, communication, and risks with precision and transparency Foster a collaborative environment across cross-functional teams, aligning on shared goals and ensuring accountability Navigate ambiguity with confidence, simplify complex situations, and deliver consistent value Champion a solution-oriented mindset that prioritizes outcomes over tasks Serve as a trusted advisor to clients, aligning on goals, navigating challenges, and driving project success What We're Looking For: Proven experience leading Workday projects or managing Workday workstreams Demonstrated ability to lead end-to-end project delivery with precision, accountability, and a focus on driving successful outcomes Skilled at navigating dynamic environments, with a track record of simplifying complexity and delivering consistent, high-quality results Strong solution-oriented mindset, focused on delivering business outcomes over checking boxes Exceptional communication and organizational skills, with the ability to build alignment across teams and stakeholders Collaborative leadership style that builds trust and motivates teams to perform at their best Workday consulting experience is a plus, whether in an internal practitioner role or with a services partner Functional knowledge of HR and/or Finance domains is preferred, especially experience translating business needs into Workday solutions Must be U.S.-based and authorized to work without sponsorship Why You'll Love Working Here: We're committed to creating an environment where you can thrive - both professionally and personally. We believe in doing great work together, supporting each other's growth, and making space for balance in and out of the (virtual) office. Here's what you can expect as part of our team: Flexible Remote Work: Work where you're most productive while staying connected to a collaborative and engaged team Generous Paid Time Off & Holidays: We believe rest fuels results - take the time you need to recharge and come back at your best Comprehensive Benefits: Including medical, dental, and vision coverage that keeps you and your loved ones well cared for 401(k) with Employer Contribution: Your future matters - we invest in it right alongside you. Parental Leave: We support your whole life, not just your work life - including time for family when it matters most Life & Disability Insurance: Peace of mind for you and your family, with both short- and long-term coverage Join a team that's focused on shared success, ongoing development, and helping each other do the best work of our careers - together. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current salary range for this position is $135,000 - $175,000. Individuals may be eligible for an annual discretionary bonus. At Helios, we believe the best teams are diverse and inclusive. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.
    $135k-175k yearly Auto-Apply 60d+ ago
  • Manager-Application Development & Management

    Tds Telecom 4.3company rating

    Remote job

    At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? In your new role as Manager-Application Development & Management you would supervise a team of Information Technology professionals that plan, design, develop, deploy, and support IT applications and systems in support of company initiatives. Projects may consist of small enhancements to existing systems to the development of new products and services. Projects include, but are not limited to, software package selection and implementation, custom software development, assisting in contract negotiation for the procurement of software, vendor implementation services, process improvement efforts, or contract consulting services. The position, at this level, is an experienced IT manager that leads teams that support the company's most critical systems with the highest skilled staff. The scope of responsibility is reduced to fewer systems or business units with all facets of IT service delivery or focused on operational support as part of a larger team. Systems may include servers (physical and virtual), operating systems, mass storage, commercial packaged software, or open-source software. Systems may be hosted at a TDS owned facility, a third party, or split across multiple facilities. Responsibilities Ensures the successful implementation of systems that support company-wide business operations that may also span several business units within the company. Ensures that all activities and work products follow company development policies, procedures, and standards. Prepares workplans for product deliverables, manage human and fiscal resources, effectively negotiate timelines, scope, and cost constraints with project sponsors to attain project goals, oversee completion of tasks, provide status and completion reports to management, and administer the vendor contracts for the project. Ensures IT systems are maintained to meet the agreed upon service levels for availability, reliability, performance, and cost. Proactively plan and implement routine maintenance, repairs, enhancements, and upgrades to ensure the systems continue to meet business demands until their decommissioning. Develop on-call rotational schedules, backup plans, and documentation necessary to ensure 24x7 support of systems essential to the operation of the company or the provisioning and delivery of products and services to customers. Prepare cost benefit studies for proposed projects consistent with business goals and financial constraints using the appropriate financial analysis tools. Develop and maintain business cases for projects and complete the business value realization report at project completion. Establish project budgets, cost tracking mechanisms, processes for release of funds, and financial reporting for project sponsors and stakeholders. Take correction action as required to reduce financial risks and mitigate potential budget-related problems. Develop annual budget plans for new development, enhancements, maintenance, vendor support, and license fees. Identify the talent needs for the team to satisfy accountabilities for project delivery and operational support. Develop plans to attract, hire, develop, and retain employees with the skills, knowledge, experience, and motivation needed to successfully support the team in providing IT services. Anticipate shifts in skill requirements and prepare employees to meet those future needs. Provide growth opportunities for employees through stretch assignments, professional development, coaching, mentoring, and feedback. Establish performance criteria for employees, evaluate performance, and provide employees with timely feedback. When necessary administer performance improvement plans or conduct employee terminations. Communicate (e.g. written, verbal, social media, etc.) to appropriately engage and inform executive management, project sponsors, system stakeholders, and staff on project, system, financial, and team performance as appropriate. Communicate complex, technical information in a form and manner suitable for the audience to ensure maximum comprehension and to positively influence decision-makers. Establish trust with stakeholders through transparent, unbiased, factual, timely, and complete communication suitable for the targeted audience. Establish, grow, and maintain professional business relationships with internal sponsors and project stakeholders, other support teams within the company, and external product and service vendors. Maintains expert knowledge of the principles and practices of the company's chosen markets. Maintains expert knowledge of trends in project management best practices relevant to company's operations. Establishes and maintains contacts with vendors important to the company's success. Qualifications Required Qualifications Bachelors degree (or higher) -OR- 4+ years professional work experience. 8+ years of IT experience. Other Qualifications Knowledge of supervisory skills including recruitment, hiring, performance management, and termination. Knowledge of company policies along with state and federal employment laws relevant to supervisory duties. Knowledge of leadership skills such as building effective teams, motivating employees, creating plans for employee growth and development, mentoring, and positioning employees for advancement. Knowledge of various project management tools to develop a comprehensive project work plan such as Work Breakdown Structure (WBS), Organizational Breakdown Structure (OBS), cash flow analysis, Gantt and network diagrams, and resource schedules. Knowledge of techniques such as the Critical Path Method (CPM) to assess and report on risks in project schedule; knowledge of corrective action steps to reduce risks and mitigate problems. Knowledge of System Development Life-Cycle (SDLC) methodologies such as Waterfall, Rapid Application Development, or Agile SCRUM. Knowledge of system testing practices and tools. Knowledge of problem-solving techniques and tools. Knowledge of techniques for vendor product solicitation, evaluation, and selection. General knowledge of the languages and tools typically used in software development including JAVA, .NET, PERL, COBOL, etc. General knowledge of computer operating systems such as Windows, Solaris, Linux, OS/390, etc. General knowledge of computer hardware and related infrastructure including servers, switches, routers, firewalls, load balancers, and storage. General knowledge of data networking including TCP/IP, IP subnetting, DNS, etc. General knowledge of the techniques for developing and implementing secure software and host platforms. General knowledge of database administration platforms, tools, and techniques for high-availability and high-performance systems. General knowledge of relevant regulations and legislation including CPNI, PCI, CALEA, etc. Knowledge of federal and state privacy regulations and the company's privacy and security policies. Ability to travel as needed for company business and professional development. Ability to work nights and weekends as needed for system implementations and resolving system problems. Knowledge of business analysis practices and business process modeling. Knowledge of quality management and quality improvement practices. Knowledge of team leadership skills, practices, and behaviors. Knowledge of techniques, tools, and applicable laws to conduct effective and legal interviews. Knowledge of techniques for writing and presenting business proposals to management. Knowledge of techniques to establish business relationships with outside vendors. Knowledge of effective writing and public speaking skills. Ability to convey complex information to general audiences. Knowledge of techniques and models for initiating and promoting change (e.g. organizational, process, policy.) Physical Demands and Work Environment While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $110,400.00/Yr. - $179,400.00/Yr.
    $110.4k-179.4k yearly Auto-Apply 8d ago

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