Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks include providing password and login resets for end users. They also sometimes perform advanced system and network repairs.
Their main tasks include reading and listening to client problems and collecting necessary information to identify and solve technical issues. Moreover, they also either remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems. They monitor and follow policies on backups, network, and storage capacity, and change management. A bachelor's degree in information systems or a related field is necessary for this job. In addition, experience in a help desk environment may be preferred. Furthermore, industry-related certifications may give applicants an advantage over other candidates.
The average hourly salary for the position is $24.22, which amounts to $50,383 annually. The career is projected to grow in the near future, resulting in new opportunities emerging all across the United States.