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Become A Help Desk Administrator

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Working As A Help Desk Administrator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Help Desk Administrator Do At Kforce

* This section is to outline and list the duties and responsibilities that this position is required, but not limited to:
* Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software and the network
* Provide in-depth level 2 technical supports for users reporting problems related to software or hardware issues
* Extract details of an issue and document accurately in an incident tracking tool
* Coordinate problem resolutions among required IT resources and exercising strong teamwork attitude and skills
* Generate incidents by tracking all issues and requests to ensure a timely restoration of service
* Follow up with all user's tickets/issues to ensure that the issue has been 100% resolved
* Develop and maintain documentation as it relates to IT supported hardware, software, and business applications to ensure the IT knowledge base is continuously updated
* Create, modify and delete user accounts across multiple systems and software applications in order to ensure that accurate employee accounts are held
* Interface with infrastructure and database
* Communicate plans, progress, and issues in a timely manner
* Actively contribute to ongoing process improvement
* Complete multiple simultaneous projects in a timely manner
* Performs other duties or special projects as assigned
* The ideal candidate will have similar skills and abilities to perform the duties listed above.
* Any relevant education and/or training will be considered a plus
* Kforce is an Equal Opportunity/Affirmative Action Employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
* Compensation

What Does A Help Desk Administrator Do At Chenega Corporation

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
* Receive customer trouble tickets and service requests for desktop support.
* Respond to service requests, enter them into the ticketing system and acknowledge the request to the customer.
* Troubleshoot and resolve the service requests.
* If the request cannot be resolved, escalate the ticket to the appropriate Task Lead.
* Coordinate with other Desktop Support teams for support with any baseline applications and services, as well as all system imaging.
* Work with System Administrators and Database Administrators to install, configure, troubleshoot and support applications configured with a server side License Manager or Relational Database Management System (RDBMS).
* Ensure no system changes are implemented without an approved change request from the Configuration Control Board (CCB

What Does A Help Desk Administrator Do At Leidos

* Will be responsible for overall metrics gathering, documentation of new workflow release updates and communications to user base for systems outages and system availability updates.
* Help Desk personnel will be responsible for 6am to 6pm shift coverage and scheduling for on-site support and customer primary work hours.
* Provide first level contact and convey resolutions to customer issues.
* Properly escalate unresolved queries to the next level of support.
* Track, route and redirect problems to correct resources.
* Update customer data and produce activity reports.
* Walk customers through problem solving process.
* Follow up with customers, provide feedback and see problems through to resolution.
* Utilize excellent customer service skills and exceed customer's expectations.
* Ensure proper recording, documentation and closure.
* Recommended procedure modifications or improvements.
* Preserve and grow your knowledge of help desk procedures, products and services.
* Additional duties may include, fielding software updates, system testing and enhancements, metrics gathering, report creation, and implementation of both operational and technical requirements into a production environment.
* The candidate will use their strong, well-rounded foundation of technical skills and experience encompassing a broad range of information technology (IT) fields including hardware, software, networks, and information security.
* Working in a team-oriented help desk/technical support environment and will be working in Sponsors IT systems and networks

What Does A Help Desk Administrator Do At Teleflex

Support customer issues and requests by creating, tracking, and documenting solution in a support database and monitoring the support queue

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How To Become A Help Desk Administrator

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Help Desk Administrator jobs

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Help Desk Administrator Career Paths

Help Desk Administrator
Network Engineer Network Administrator Director Of Information
Chief Information Officer
11 Yearsyrs
Network Engineer Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Technician Network Technician Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Windows System Administrator Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Desktop Support Consultant Network Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Desktop Support Consultant Desktop Support Technician Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Specialist Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Network Administrator Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Senior System Administrator Information Technology Project Manager Solutions Architect
Solutions Manager
8 Yearsyrs
Windows System Administrator Senior System Administrator Information Technology Manager
Technical Director
7 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Technical Services Manager
8 Yearsyrs
Information Technology Consultant Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Help Desk Administrator Demographics

Gender

  • Male

    72.9%
  • Female

    25.8%
  • Unknown

    1.3%

Ethnicity

  • White

    76.1%
  • Hispanic or Latino

    12.1%
  • Asian

    8.9%
  • Unknown

    2.2%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    53.2%
  • French

    6.5%
  • Chinese

    6.5%
  • German

    3.9%
  • Japanese

    3.9%
  • Arabic

    3.9%
  • Vietnamese

    2.6%
  • Korean

    2.6%
  • Cantonese

    2.6%
  • Hindi

    1.3%
  • Dutch

    1.3%
  • Mandarin

    1.3%
  • Hebrew

    1.3%
  • Turkish

    1.3%
  • Russian

    1.3%
  • Thai

    1.3%
  • Kazakh

    1.3%
  • Greek

    1.3%
  • Italian

    1.3%
  • Portuguese

    1.3%
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Help Desk Administrator

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Help Desk Administrator Education

Help Desk Administrator

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Top Skills for A Help Desk Administrator

DeskSupportComputerHardwareActiveDirectoryRemoteDesktopCustomerServiceNetworkPrintersPhoneCallsComputerSystemsLaptopsTroubleshootEmailAccountsWindowsXPSetupTechnicalSupportUserAccountsBackupVPNOSHelpDeskWeb

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Top Help Desk Administrator Skills

  1. Desk Support
  2. Computer Hardware
  3. Active Directory
You can check out examples of real life uses of top skills on resumes here:
  • Provided Help Desk support to more than 100 users.
  • Diagnosed and repaired computer hardware.
  • Network responsibilities include administering rights, privileges, groups, and user accounts in a Win2K Active Directory environment.
  • Worked extensively with Remote Desktop Client software (Log Me In Console), Microsoft Outlook, and Active Directory management.
  • Demonstrated excellent customer service skills that resulted in great customer satisfaction.

Top Help Desk Administrator Employers

Help Desk Administrator Videos

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Help Desk Lab Training Part 1

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