Find The Best Help Desk Administrator Jobs For You

Where do you want to work?

0 selections
Average Salary
$47,480
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
78,080
Job Openings

Help Desk Administrator Careers

Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks include providing password and login resets for end users. They also sometimes perform advanced system and network repairs.

Their main tasks include reading and listening to client problems and collecting necessary information to identify and solve technical issues. Moreover, they also either remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems. They monitor and follow policies on backups, network, and storage capacity, and change management. A bachelor's degree in information systems or a related field is necessary for this job. In addition, experience in a help desk environment may be preferred. Furthermore, industry-related certifications may give applicants an advantage over other candidates.

The average hourly salary for the position is $24.22, which amounts to $50,383 annually. The career is projected to grow in the near future, resulting in new opportunities emerging all across the United States.

There is more than meets the eye when it comes to being a help desk administrator. For example, did you know that they make an average of $22.83 an hour? That's $47,480 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 18,200 job opportunities across the U.S.

What Does a Help Desk Administrator Do

There are certain skills that many help desk administrators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and multitasking skills.

When it comes to the most important skills required to be a help desk administrator, we found that a lot of resumes listed 8.4% of help desk administrators included customer service, while 6.9% of resumes included desk support, and 6.4% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk administrator job title. But what industry to start with? Most help desk administrators actually find jobs in the technology and finance industries.

How To Become a Help Desk Administrator

If you're interested in becoming a help desk administrator, one of the first things to consider is how much education you need. We've determined that 43.8% of help desk administrators have a bachelor's degree. In terms of higher education levels, we found that 3.6% of help desk administrators have master's degrees. Even though some help desk administrators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a help desk administrator. When we researched the most common majors for a help desk administrator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk administrator resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a help desk administrator. In fact, many help desk administrator jobs require experience in a role such as technical support specialist. Meanwhile, many help desk administrators also have previous career experience in roles such as computer technician or help desk analyst.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

Average Salary
$47,480
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
78,080
Job Openings

Help Desk Administrator Career Paths

Top Careers Before Help Desk Administrator

Top Careers After Help Desk Administrator

Help Desk Administrator Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Help Desk Administrator

Help Desk Administrators in America make an average salary of $47,480 per year or $23 per hour. The top 10 percent makes over $69,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$47,480
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Saint Paul, MN
Salary Range39k - 53k$46k$45,800
Woodstock, GA
Salary Range36k - 57k$45k$45,472
Orlando, FL
Salary Range34k - 54k$43k$43,138
Moline, IL
Salary Range34k - 49k$41k$41,336
Washington, DC
Salary Range32k - 50k$41k$40,608
$32k
$57k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Desktop Support
Desktop Support
Dispatchhealth
Dispatchhealth
06/30/2021
06/30/2021
$47,00006/30/2021
$47,000
Desktop Support
Desktop Support
Per Scholas Inc.
Per Scholas Inc.
06/27/2021
06/27/2021
$31,30506/27/2021
$31,305
Desktop Support
Desktop Support
Per Scholas Inc.
Per Scholas Inc.
06/23/2021
06/23/2021
$31,30506/23/2021
$31,305
Desktop Support
Desktop Support
Randstad
Randstad
06/22/2021
06/22/2021
$56,34906/22/2021
$56,349
Desktop Support Administrator *Onsite Position*
Desktop Support Administrator *Onsite Position*
Robert Half
Robert Half
06/22/2021
06/22/2021
$70,00006/22/2021
$70,000
See More Recent Salaries

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Help Desk Administrator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Help Desk Administrator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Help Desk Administrator Resume

At Zippia, we went through countless Help Desk Administrator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Help Desk Administrator Demographics

Gender

male

69.4 %

female

26.8 %

unknown

3.8 %

Ethnicity

White

66.0 %

Hispanic or Latino

11.4 %

Black or African American

10.4 %

Foreign Languages Spoken

Spanish

56.0 %

French

6.0 %

Chinese

6.0 %
See More Demographics

Help Desk Administrator Education

Degrees

Bachelors

43.8 %

Associate

26.1 %

Certificate

17.7 %

Top Colleges for Help Desk Administrators

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Online Courses For Help Desk Administrator That You May Like

Help Desk Analyst
udemy
4
(307)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
udemy
4.1
(320)

The essentials to become an IT Help Desk Technician...

Learning IT Help Desk Basics
udemy
4
(536)

Get the skills you need to pursue an entry-level position as an IT help desk technician...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Help Desk Administrator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.4% of help desk administrators listed customer service on their resume, but soft skills such as analytical skills and communication skills are important as well.

Best States For a Help Desk Administrator

Some places are better than others when it comes to starting a career as a help desk administrator. The best states for people in this position are California, Washington, Utah, and Oregon. Help desk administrators make the most in California with an average salary of $71,012. Whereas in Washington and Utah, they would average $59,579 and $56,729, respectively. While help desk administrators would only make an average of $56,295 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Utah

Total Help Desk Administrator Jobs:
706
Highest 10% Earn:
$88,000
Location Quotient:
1.47
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Help Desk Administrator Jobs:
4,380
Highest 10% Earn:
$114,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Arizona

Total Help Desk Administrator Jobs:
1,188
Highest 10% Earn:
$83,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
View Full List

How Do Help Desk Administrator Rate Their Jobs?

Working as a Help Desk Administrator? Share your experience anonymously.
Rate
Do you work as a Help Desk Administrator?
Rate how you like work as Help Desk Administrator. It's anonymous and will only take a minute.
Rate

Top Help Desk Administrator Employers

1. ITT
4.7
Avg. Salary: 
$62,530
Help Desk Administrators Hired: 
72+
2. United States Army
4.2
Avg. Salary: 
$46,889
Help Desk Administrators Hired: 
41+
3. Robert Half International
4.5
Avg. Salary: 
$43,048
Help Desk Administrators Hired: 
35+
4. TEKsystems
4.8
Avg. Salary: 
$45,340
Help Desk Administrators Hired: 
15+
5. Verizon Communications
4.7
Avg. Salary: 
$50,135
Help Desk Administrators Hired: 
15+
6. United States Marine
4.0
Avg. Salary: 
$47,459
Help Desk Administrators Hired: 
13+

Help Desk Administrator Videos

Updated October 2, 2020