Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks include providing password and login resets for end users. They also sometimes perform advanced system and network repairs.

Their main tasks include reading and listening to client problems and collecting necessary information to identify and solve technical issues. Moreover, they also either remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems. They monitor and follow policies on backups, network, and storage capacity, and change management. A bachelor's degree in information systems or a related field is necessary for this job. In addition, experience in a help desk environment may be preferred. Furthermore, industry-related certifications may give applicants an advantage over other candidates.

The average hourly salary for the position is $24.22, which amounts to $50,383 annually. The career is projected to grow in the near future, resulting in new opportunities emerging all across the United States.

What Does a Help Desk Administrator Do

There are certain skills that many help desk administrators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and multitasking skills.

Learn more about what a Help Desk Administrator does

How To Become a Help Desk Administrator

If you're interested in becoming a help desk administrator, one of the first things to consider is how much education you need. We've determined that 52.2% of help desk administrators have a bachelor's degree. In terms of higher education levels, we found that 4.1% of help desk administrators have master's degrees. Even though most help desk administrators have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Help Desk Administrator

Help Desk Administrator Career Paths

Average Salary for a Help Desk Administrator

Help Desk Administrators in America make an average salary of $49,798 per year or $24 per hour. The top 10 percent makes over $71,000 per year, while the bottom 10 percent under $34,000 per year.
Average Help Desk Administrator Salary
$49,798 Yearly
$23.94 hourly
$34,000
10 %
$49,000
Median
$71,000
90 %

What Am I Worth?

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How To Become a Help Desk Administrator
How To Become a Help Desk Administrator Career Overview

States With The Most Help Desk Administrator Jobs

Mouse over a state to see the number of active help desk administrator jobs in each state. The darker areas on the map show where help desk administrators earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Help Desk Administrator Jobs By State

RankStateNumber of JobsAverage Salary
1California4,380$55,650
2Texas3,272$43,890
3Florida3,018$40,344
4Virginia2,066$50,891
5New York1,861$55,949
6Pennsylvania1,695$48,927
7Illinois1,585$56,096
8Maryland1,567$50,239
9Georgia1,389$41,555
10Massachusetts1,378$50,015
11North Carolina1,358$52,182
12Ohio1,352$49,622
13Colorado1,304$43,219
14Arizona1,188$46,410
15New Jersey1,028$64,345
16Washington975$51,451
17Minnesota947$42,496
18Michigan924$60,143
19Indiana776$43,830
20Missouri748$41,920
21Tennessee711$44,893
22Utah706$46,043
23Oregon646$48,496
24South Carolina608$40,548
25Alabama604$36,621
26Wisconsin602$52,858
27Kentucky447$42,877
28Kansas423$43,258
29Connecticut385$49,435
30Iowa380$44,593
31Oklahoma368$43,679
32Nevada332$44,057
33Louisiana330$39,020
34Nebraska313$44,154
35New Mexico293$38,961
36New Hampshire278$55,885
37Mississippi243$36,680
38Arkansas240$38,294
39Montana233$41,166
40Idaho223$46,266
41Rhode Island176$53,340
42West Virginia166$45,318
43Hawaii162$50,418
44Alaska157$48,854
45Delaware150$49,361
46Maine140$57,685
47North Dakota139$45,111
48Vermont118$49,796
49South Dakota98$52,618
50Wyoming87$38,023

Help Desk Administrator Education

Help Desk Administrator Majors

17.3 %

Help Desk Administrator Degrees

Bachelors

52.2 %

Associate

31.5 %

High School Diploma

5.4 %

Top Colleges for Help Desk Administrators

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Help Desk Administrator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.7% of help desk administrators listed customer service on their resume, but soft skills such as analytical skills and communication skills are important as well.

Choose From 10+ Customizable Help Desk Administrator Resume templates

Zippia allows you to choose from different easy-to-use Help Desk Administrator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Administrator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Help Desk Administrator Demographics

Help Desk Administrator Gender Distribution

Male
Male
74%
Female
Female
26%

After extensive research and analysis, Zippia's data science team found that:

  • Among help desk administrators, 25.7% of them are women, while 74.3% are men.

  • The most common race/ethnicity among help desk administrators is White, which makes up 65.9% of all help desk administrators.

  • The most common foreign language among help desk administrators is Spanish at 56.0%.

Work Experience Programs For Help Desk Administrators

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Careers in Government Program

Company: NSW Government Virtual Program

Cost: Free

Duration: 1-2 hours

Accounting Program

Company: Chartered Accountants ANZ

Cost: Free

Duration: 3 hours

Client Service Program

Company: Bloomberg

Cost: Free

Duration: 5-6 hours

Online Courses For Help Desk Administrator That You May Like

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Help Desk Analyst
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Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

IT Help Desk for Beginners
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The essentials to become an IT Help Desk Technician...

Learning IT Help Desk for Beginners
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Must know skills for Helpdesk and Service Desk Professionals!...

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Best States For a Help Desk Administrator

Some places are better than others when it comes to starting a career as a help desk administrator. The best states for people in this position are New Jersey, Michigan, Maine, and Illinois. Help desk administrators make the most in New Jersey with an average salary of $64,345. Whereas in Michigan and Maine, they would average $60,143 and $57,685, respectively. While help desk administrators would only make an average of $56,096 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Help Desk Administrator Jobs:
434
Highest 10% Earn:
$89,000
Location Quotient:
1.72

2. New Hampshire

Total Help Desk Administrator Jobs:
278
Highest 10% Earn:
$80,000
Location Quotient:
1.06

3. New Jersey

Total Help Desk Administrator Jobs:
1,028
Highest 10% Earn:
$94,000
Location Quotient:
0.86
Full List Of Best States For Help Desk Administrators

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Top Help Desk Administrator Employers

Most Common Employers For Help Desk Administrator

RankCompanyAverage SalaryHourly RateJob Openings
1Citi$96,198$46.258
2IBM$84,720$40.7313
3Dell$84,287$40.526
4JPMorgan Chase & Co.$72,536$34.877
5Siemens$64,088$30.816
6Computer Science Corporation$56,284$27.066
7General Dynamics$51,553$24.7911
8DXC Technology$48,421$23.2811
9ITT$46,575$22.3972
10Lockheed Martin$46,564$22.398

Help Desk Administrator Videos