Help desk administrators are in charge of handling system support activities for their company or organization. They are responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional manner. One of their main tasks include providing password and login resets for end users. They also sometimes perform advanced system and network repairs.
Their main tasks include reading and listening to client problems and collecting necessary information to identify and solve technical issues. Moreover, they also either remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems. They monitor and follow policies on backups, network, and storage capacity, and change management. A bachelor's degree in information systems or a related field is necessary for this job. In addition, experience in a help desk environment may be preferred. Furthermore, industry-related certifications may give applicants an advantage over other candidates.
The average hourly salary for the position is $24.22, which amounts to $50,383 annually. The career is projected to grow in the near future, resulting in new opportunities emerging all across the United States.
There is more than meets the eye when it comes to being a help desk administrator. For example, did you know that they make an average of $22.83 an hour? That's $47,480 a year!
Between 2018 and 2028, the career is expected to grow 5% and produce 18,200 job opportunities across the U.S.
There are certain skills that many help desk administrators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and multitasking skills.
When it comes to the most important skills required to be a help desk administrator, we found that a lot of resumes listed 8.4% of help desk administrators included customer service, while 6.9% of resumes included desk support, and 6.4% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the help desk administrator job title. But what industry to start with? Most help desk administrators actually find jobs in the technology and finance industries.
If you're interested in becoming a help desk administrator, one of the first things to consider is how much education you need. We've determined that 43.8% of help desk administrators have a bachelor's degree. In terms of higher education levels, we found that 3.6% of help desk administrators have master's degrees. Even though some help desk administrators have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a help desk administrator. When we researched the most common majors for a help desk administrator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on help desk administrator resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a help desk administrator. In fact, many help desk administrator jobs require experience in a role such as technical support specialist. Meanwhile, many help desk administrators also have previous career experience in roles such as computer technician or help desk analyst.